Shipping

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Won’t ship to primary address

I’ve recently relocated to Hong Kong and have added/changed my primary postal address. However it says no sellers from China or Hong Kong are able to post to this address?

Case closed

Bought an item that did not work. Contacted Seller, no communication. Requested refund. No communication. Case was closed, no refund. What can I do?

Package for buyer is "awaiting delivery scan" since Saturday. Do I wait and hope it was delivered+

If package sent to buyer says awaiting delivery scan (PayPal tracking also has this as an "alert"). Assume package was delivered and not scanned and hope buyer doesn't later realize they can claim they did not receive it. This buyer has no current fe...

International shipping glitch charging US rates

I had to cancel an item because it charged only $7 for international package, the real cost was $16. Nobody can explain what happened and I am worried all my international is messed up... anyone else with this issue?

Resolved! Return label from the seller doesn't match his return address

Has this happened to anyone? So I bought an SD card that turned out to be fake.I requested a return from the seller. Ha agreed but sent me a shipping label that doesn't match his return address. Is he trying to scam me? Pretty sure if I use his shipp...

Delivery failed and returned to supplier but no refund

i bought an item on Ebay the item was paid through Paypal and the seller shipped it. For a reason or other, the item was never delivered to my place and it was returned to supplier. In their emails they agreed to refund except today i got an email th...

Resolved! USPS Sorting Facility: DES MOINES, IA 50395

Anyone else having problems with mail moving through this sort facility? I have a package coming that was scanned yesterday morning and supposedly left the faclilty on it's way to Denver and as of today there are no additional scans. It was supposed ...

Can I sign without having to go to the post office?

I ordered this beautiful little music box. Today I came home from work and discovered the postal carrier had left me a note that I need to sign for it. I don't need to go to the post office to pick it up do I? I hope not because that is not going to ...

Shipping to Israel

I have a potential buyer who wants an item shipped to Israel (even though their account is based in the US). Has anyone had any problems or delays with this destination?

INAD Cases/Returns

Has this happened to anyone? Return requested for "Item Don't Seem Authentic" Return accepted. Buyer waits until the minute it can be escalated and escalates it to "Item not as described"Buyer then ships item back. Within 1 hour of it being delivered...

How to prepare for a wrong item returned by a potential scammer?

I sold an expensive (>$1,000) video card on ebay last month. At first I was concerned about the buyer, who had zero feedback, on an account created just on the day my auction ended. The person's name on paypal and the recipient's name in his PP shipp...

For a canceled transaction after payment, do you withhold the PayPal fee from the customers refund?

For a canceled transaction after payment, do you withhold the PayPal fee from the customers refund? Or do you absorb the loss?

False Advertising eBay does NOT stand by their 100% MoneyBack Guarantee

Once a seller - when eBay would not help me in getting paid from a buyer, I lost that money. Now as a buyer - they're refusing me a refund after the seller posted an item that did not fit as advertised!! I was told "We don't have to adhere to any US ...

Need help on shipping internationally without the GSP.

I’m a seller from the US and i had a buyer from Canada message about shipping cost. I informed the buyer I only shipped internationally through the eBay global shipping program and was unable to tell her an exact shipping price. After several message...

Resolved! Ebay Charging Me Duplicate Shipping Charges!

I was printing a shipping label on ebay when I was double charged by ebay for a single label. Well, actually two labels but only one was used. I called the help desk and their suggestion was to go to Paypal and cancel the (second transaction) there. ...