Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

FedEx Home and 2Day rate drop for 2020

I was surprised to see the recent announcement that eBay had negociated a reduction in the FedEx Home and 2Day rates. In the recent "Ask Jordan Sweetnam" questions I had asked why eBay, as a much larger shipper, couldn't offer FedEx rates like a coup...

USPS pickup never scanned.

So I scheduled a pick up with USPS, I believed they came and picked up the packages since I got an email claiming they did. However it’s almost been two days and the tracking number hasn’t updated yet. I do know it can take a while sometimes but it w...

Will a fake gold seller get away with a "hacked" return label if the return could not be delivered?

I bought a Perth Mint gold bar from an eBay seller which turns out to be a counterfeit. I tested the metal with Sigma Verifier and kept all videos from unboxing to pictures that show the test result. Sigma Verifier should be a piece of industry-stand...

Returning an item

I have an item that is the wrong size and I want to return it, when I go through all the **bleep** that eBay makes me go through it tells me that they have no record of me purchasing this item, I mean **bleep**? Dealing with eBay is turning out to be...

Appeal a Return

I sold a Blue Ray movie to a customer. She paid quickly and I sent it just as quick. When she got her movie, she decided she didn't want it because movie was on Netflix ( I believe this was the reasoning). This was over a week ago and I have yet to g...

FTA Agreement to South Korea

Hi! I recently sold a $1700 handbag and ship to the buyer in South Korea. The package is currently held in the custom, and the buyer has reached out to me to get the FTA agreement. Where I can get this? Thanks!

Resolved! item not received

hi there, i purchase item on 30/april ,, the estimated delivery was from 18 june to 2/july , the item still not updated and still showing status in transit , i did contact the seller he said it may delay cos covid 19 and he asked me to wait two more ...

Buyer ignored measurements now wants refund

Buyer wants a refund but measurements were in the description.So I sent out a nightie which I measured and assumed to be an adult’s size XL, but I put the measurements in the description. The buyer is claiming that they didn’t know it was the size it...

Return Process not very seller friendly

I've noticed an increase in immediate return requests lately without an communication from the buyer to the seller. I looked in to this and I found a major problem. When the customer brings up their item to click on that they have a problem with it a...

Cannot print return label - have tried clearing cache and cookies

Clicked "Print Return Label" > waited on next page for label to load > Redirected to parent Return page and, in red, saw this message: "Sorry we're not able to process the label at this time, please try again later." How do I print the return label? ...

não recebi 03 produtos que comprei

bom dia Ebay tinha que ter vergonha de uma plataforma como essa , pois tenho 03 produtos a mais de 6 meses pagos e não recebo produto, entrei em contato com ebay falaram que não podem reembolsar.Ebay tinha que pagar de exemplo o mercado livre que em ...

I was refunded before return, but I have to pay for return shipping.

I just received a camera lens that I ordered and the lens is hazy and the aperture doesn't work at all. I requested to return the item, and I received a refund. However, I didn't receive a shipping label or anything. When I click on the return status...

Package I sent stuck on Pre-Shipment tracking?

On 6/23, I printed out the shipping label for an item that I had sold. About 30 minutes later, I went inside my post office lobby and dropped my package in the shoot. I had sold quite a bit of other items that week and had no problems with those pack...

Refund

Hi i Just made refund on paypal but it dosnt show on return case? I stick a Photo shown that ive made refund i Just dont want that they will take twice my money from bank account

Did Not Receive the Item and No Refund!

I bought an item on 2/2/2020 and still have not received it until this point (6/29/2020). I do not think the item was even shipped. I submitted a refund request on 6/2/2020, and 3 weeks later, I got a response from eBay saying they did not want to gi...