Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Buyer wants to return unfairly

I sold a pair of shoes. The description said “well worn” and lots of pictures were provided. The listing also said “returns not accepted”. They sold on 4/20 and today the buyer says they want a refund because of the condition of the shoes (they are s...

Bulk shipping error

I have purchased about 89 labels and about 470 dollars has been charged. It showed error as arose and I did not charged for 72 labels.I only have received the refund of about 17 labels. Usually if the error comes up from the bulk shipping, they only ...

My package was delivered to the wrong state!

Checked my purchase, it had my correct address yet for some reason the seller shipped the package to an address in Florida rather than Michigan. I contacted the seller about this yesterday, the seller responded that I'd have to file claim. I already ...

buyer returned wrong item and ebay refunded

I had a buyer that purchase two phones from us and he claimed that he received one unit. We send two units in fact because we keep the imei. Customer open a case with eBay and was order to return. He took a month to return.I called eBay and they said...

Ebay Holding Funds after buyer opened a claim for a return, buyer stopped responding

So I sold a product to a seller, and they received it, but filed for a return claiming the color didn't match. I sent them a message explaining that the product was what it was, and the color (Oil Rubbed Bronze) is sometimes different from the manufa...

What does this option mean?

What does this option inside red mean?

Sold gift card, shipped, hours later buyer files "ordered without permission"

Yesterday, around 2:30 am, a buyer bought a gift card from me and messaged me to email them the code. Several hours later, I messaged the buyer back saying no, per Ebay policy I must ship through the mail. I didn't hear from the buyer so I shipped ou...

Weird Listing Glitch

So 95% of my items ship one of two ways: free first class or Calculated Priority. But recently I started sourcing and selling items that I can ship in a padded flat rate so I added a free Priority shipment option. I make the listing, set that as the ...

How to refund for a whole order when buyer request was only for one item?

USPS lost (or delivered without getting the signature I paid for) $800 worth of 31 trading cards (it was out for delivery Apr 24 and then disappeared). Buyer opened a request wanting the cards, happened to be for one item. At this point I should be r...

Assistance Please

I had someone choose “USPS Priority Mail” can I use a cardboard box at my own house, throw the ebay label on it, tape it and ship it out?

Resolved! This tracking number is already associated with another active shipment.

Occasionally the same buyer will buy two small items, one after the other. I offer free shipping on my auctions. I put the 2 items in the same envelope. When I try to enter tracking for the second item I get this message: This tracking number is alre...

Any problem shipping this in just a plastic bag?

It's an unbreakable item just under a pound so can go first class.

Buyers want refund because international shipping longer due to COVID-19

Hi,I was wondering if anybody else has encountered this issue... I have 2 international buyers who have requested refunds because their items have yet to be received. Both were supplied with tracking numbers. I have explained to both (both buyers in ...

Trying to refund - keep getting "Something went wrong" message

I am trying to refund $1,380.94 to a buyer. I go through the standard "Refund the buyer" screens and buttons. After the screen "Review and refund" and I click on "Refund now", I get a message: "Something went wrong. It's not you, it's us. Please go b...

Payment due to pick up at USPS

I purchased an item from a new seller, at time of purchase had 0 reviews, currently has 2. Item was listed at $85.99 and free shipping. All is well, seller shipped the item, USPS tracking said it was coming earlier than expected, then I get a notice ...