Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Buyer gave bad shipping address. Item is being returned. Issure partial refund?

Had a buyer purchase an item. I ship the item to the address they gave but it can't be delivered as the address is bad. FedEx tried to deliver it three times and is now being returned to me. After the second delivery attempt I had messaged the buyer ...

Ebay pocketed shipping costs

Since I am new to ebay my first sales payment was put on hold, which is fine, Im new, but I was also expected to pay upfront for the shipping cost, ok fine, so I pay to get the item to the customer, then the payment was unfrozen, but it did not inclu...

Resolved! USPS "Available for pickup" - Coronavirus?

Hello everybody!I'm having some issues with USPS with two items (until now). The first item I bought was "Available for Pickup" for some days in the tracking page, and later appeared "Delivered", but the item never arrived to the address and I guess ...

Combine shipping error anout a handling time.

I usually have 5 business days to ship item.When I sold some items with combine shipping, the handling time was shorted to 3 days from 5day.All my items do not have 3 business days, a handling time.I wonder why this sort of phenomenon occurred. If so...

USPS shipping priority mail to the wrong state and still in transit, it's been 11 days

Does anyone have this situation that USPS shipped the package to the wrong state and taking unusual long time to deliver? I shipped the package by priority mail 11 days ago. I'm checking the delivery status everyday. The delivery destination is in Co...

Why won’t EBay step in and help

The item sent to me was not the item pictured and described! I contacted EBay and asked them to step in and help and they didn’t do anything that I am aware of and now when I go to my user page it just says it was resolved on May 29th! I just what to...

Notes left by purchaser

We have an item that keeps being purchased in the last 4 or 5 probably 15 or more. By different people that are sending it to different people that keep leaving notes that say (copied from our order page)Buyer's note: Hello! This is a gift. Don’t inc...

An item was lost and I have not received a refund from Ebay

I bought an item on Ebay which was shipped through their Global Shipping Programme. It was handled by "Pitney Bowes Ltd." and lost while at the airport outside Oslo. I contacted the seller, but it is obviously not his issue as he did not have control...

Return label

I was sent a return label for a refund but the post office would not take it due to the size of the item and type of shipping (priority mail). I tried to contact the seller and they told me to just leave it at the post office out back. What should I ...

Ebay postage charge to buyers.

I have recently noticed that when buyers purchase items and EBAY adds the postage cost onto the invoice, based on weight and zip code, it is many times sufficiently greater than the actual cost in the system when printing shipping labels. Example tod...

Vanilla Gift Card Return

I bought something on ebay with a Visa Vanilla gift card, I cancelled the order and asked for a refund, I got a rerun receipt from PayPal through my email but when I check my card balance it still says I spent that money, Is the money gone forever?

The problem with the purchase and how to return your payment.

Hello everyone! I ran into a problem in which I do not know what to do. I bought a promo code from Ebay for the Razer mouse. The seller indicated that the code works only for Razer Cyprus, but delivery is available for all European countries. My frie...

Buyer sent sharp steak knife back to me in Handbag Return

I offer free shipping and free returns. Buyer emailed me after I mailed her purchase stating it was a “mistake” and someone hacked her account. I told her to simply return, and contact EBay and PayPal about the supposed “ hacker “ issue.She did mail ...

Standard Shipping: surcharge for Alaska, Hawaii, and Puerto Rico

Our company currently has approximately 40,000 active listings. We use maybe 4,000 different box sizes, and many items DIM OUT meaning that the dimensions of the box increase the billable weight of the item or may even include additional handling or ...

Fraudulent buyer sent back box of rocks after requesting return

Hi, So my buyer (sneakers) complained they were not in brand-new condition (untrue!) and requested a return though my policy is not to accept returns. eBay said I had to accept the return so I sent the label. He looked up my phone number and gave one...