Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Two weeks after selling laptop, buyer opens up an "unauthorized transaction case on PayPal.

I've been an eBayer since 1998 and a user of PayPal since 2002 and I have never had this problem before:On June 15th, someone bought a laptop from me using Buy It Now. This was an international sale and so on June 16th, I shipped the laptop ($1600 wo...

Failed Laptop to be returned, seller charging $50 if I keep HDD has sensitive info on it.

Hello,I have purchased a laptop from an ebay seller and as soon as I put my sensitive information on it, it failed right away. After discussion, seller offered to return. BUT, the Hard Drive has my sensitive information on it and if I pull it seller ...

International Shipping

On May 15, 2020, I sold an item to a buyer in Italy. I do not normally sell anything overseas; but he was very interested in the item and the second time he asked if I would sell it to him, I agreed. With the assistance of several different eBay Cust...

If I want to ship items from China to buyer direct, how to set up shipping option?

If I want to ship items from China to buyer, it will take more shipping time.how to set up shipping option?can I use domestic shipping service and extend handling time? I put Chinese tracking number on it. I don’t know the idea is good or bad.

Returning an item but using do I have to use Ebay's shipping?

Hi there, I'm a frequent Ebay buyer and I now have to return an item. I haven't returned anything in a very long time so I thought I would just file the request and ship it on my own. I'm now shown an option where I have to use Ebay's return where th...

eBay seller

Hi my name is Diana page I’m writing to let u know that I haven’t received my money back for my daughter sneakers.

A buyer is requesting a return for an item, but I don't offer returns on my listings.

The buyer is asking for a full return demanding that the item is missing a piece to inflate the pool. In my description of the item I never said that the pool comes with a pump.Also, I used the option "not returns". What should I do to solve this pro...

Buyer making false claims, opened return

What is the best course of action for me when a buyer is being a Karen and trying to take advantage of the money back guarantee? She is claiming the item is different than pictures but it wasn’t, I think she damaged it and now wants to get her money ...

Resolved! Return shipping

If the recipient does not open the package that was sent to them can they just write Return to Sender or Refuse Delivery on the package?If they do that does USPS charge me shipping to return it to me? It would be returned to the return address on the...

How do i cut my shipping expense

Hi, how do I cut my shipping expense? Right now it about 35% of my sales. I do use a scale but it stills seems like I end up paying for some of the shipping. Any suggestions?

None delivered item

I have not received a item that was posted to me on click and collect according to the tracking number it has been signed for but the shop does not recognise the signature or remember it being delivered. The selling agent does not want to know as far...

RETURN OF ITEM

MY REQUEST FOR RETURN WAS APPROVED UN JULY3 RD 2020 I WAS TOLD THAT SELLER WOULD ISSUED ME A SHIP LABEL. SELLER SAYS HE WON'T SO I CAN NOT **bleep** MY RETURN BACK AND MAKE THE DEADLINE FOR COMPLETION. WHAT HAPPENS NOW ?? NO EMAIL CHATS ALLOWED

Will eBay actually investigate fraudulent sellers when the sellers make money for eBay?

Will eBay actually investigate fraudulent sellers when the sellers make money for eBay? eBay will not give you a response on their finding, nor can you follow up. This leads me to question if eBay actually investigates at all.....

Resolved! Buyer states didn't receive refund. Files 2nd return request. Is contacting ebay the best solution?

I have a buyer that purchased two short sets. She filed a return request for one of them stating that it did not fit because she thought she was purchasing a different size. (Wasn't paying attention). Shipping label sent. Received item back. Refund s...

Item condition doesn't match description on listing

An item I'm looking at is listed as "for parts or not working" in the item condition but the description says the product is in working condition but can be used for parts. If the item arrives not in working condition, will eBay simply reject any NAD...