Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Shipping status

USPS delivered the package to buyer. However, last status update/scan was "out for delivery" and no update to delivered or scan when delivered. How do I update the status to "delivered" from "shipped" in "manage my orders" in the seller hub. Thanks!C...

USPS package never scanned

I shipped out a package on Monday. As of today (Saturday), it has not been scanned by USPS. Buyer asks where the package is (he sees the same information). I asked at USPS and they say sometimes packages aren't scanned but it should have arrived by n...

EXTRA LABEL FEES

THEY CLAIM I HAVE 3 LABELS THAT WERE MARKED LESS THAN WEIGHT I DID NOT AND THEY WANT TO CHARGE ME 61.20 THAT MORE THAN SHIPPING CALCULATER FROM BEGINNING

Resolved! lable printed by mistake

Hi I just sold and shipped an item I By mistake printed a second lable, I will be charged for that. Is there a way to void that lable thanks

Can't Select Shipping Option

So I have just sold an item at Auction, the bidding got above $20... the buyer selected eBay Standard Envelope. I don't have that option, and there is no way to reject the shipping method. On top of things, I've added in the rule for a handling fee.....

Resolved! Shipping to a military base overseas.

Hello, a buyer from an US Airbase just bought an item from me, i live in switzerland.When googling on how to do it i saw lots of mentions of APOs and FPOs but the address given to me has neither.This is the address: xxx BlvdBldg xxx, Rm xxxxxx Afb, F...

delivery to wrong address

I ordered a neo bar light from a seller in China. My order has my correct name and address in Shipping Info. section. Supposed to be delivered 12/23 but was notified it was coming early. Received "Delivered" notification on 12/9. My shipping address ...

Local pickup - (buyer and seller not able to communicate thru platform)

Sold item but could not communicate with buyer, logged call to ebay. Same time buyer opened a case to try to get their attention that he couldn’t communicate either. Finally buyer came and decided he didn’t want item. Filed for a customer refund but ...

"Item Not Received" case for an international shipment.

Hello, a buyer from Guam purchased an item from me, I don't know how they were able to purchase it, as I don't do international shipping, but they did and I shipped it anyway. The package was dropped off at the post office on November 22 (estimate de...

Where ya buying your 6x4×4 boxes?

I changed my business model in one aspect and about to run out of the 6×4.75×4.75 eBay freebies. I preferred the 6×4×4 boxes eBay used to carry. Was wondering where folks might be buying those online?I have not shopped yet and thought to ask here fir...

Is standard envelope shipping available at USPS counter?

Is this shipping option something I can purchase at a USPS counter, or is standard envelope only a thing that USPS has worked out through Ebay? Also, if I ever ship something sold on Ebay but do not upload tracking and simply mark it as "shipped", do...

UPS Charging extra on top of what ebay shipping states.

So I printed off a label through Ebay shipping. I opted to use the UPS label because the cost seemed OK. I dropped off at UPS here , they scanned, said it was fine...and they shipped it on Nov 18. The buyer got it on the 21st. All done...or so I thou...

Fed Ex Surcharge Shipping Motorcycle Tire

We shipped a motorcycle tire with just a label ( same way they have always come when we purchase them ) through Fed Ex and were billed a surcharge after delivery of almost $30 which over doubled the initial shipping quote. I know we should not be usi...

Refund of Added Cost for Late Delivery of USPS Prioirity Express Mail

Interesting how this works. Next day mail took 3 days. Postage was bought on eBay. Local Post Office cannot refund since they didn't make the sale. You can go to the web and request but I don't have an account and I tried an hour to get one set up. I...

FedEx is the Worst!

I have been selling consistently on Ebay for over 9 years - This was the second claim I've ever filed, the first one with FedEx. I sold something and insured it for $500, sold for $600. The buyer, 1k+ positive feedback, received the item broken - too...