Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

massive overcharge for shipping

Hello, I was charged $111.17 to ship a very tiny item. The shipping label should have cost $4.44. They deducted it from my bank account. Who can I contact to resolve this? I want to give ebay the chance to make it right before I open a dispute with m...

international shipping to canada

I can not get a label printed for a buyer that resides in canada.

USPS package kept getting routed to the original post office

We had a package going from Redwood City to San Jose, but the package kept going back to Redwood City. Then it would leave and then it would come back again.After three times and 9 days later I was able to retrieve package from post office. the manag...

Buyer provided wrong address - am I required to refund them?

I sold an item and shipped it with Priority Mail using the eBay generated shipping label with the address the buyer provided. A few days later, USPS attempted delivery but the provided address was missing details (it was going to an apartment and the...

Wrong tracking number

Hello! Anyone know what to do when the tracking number is wrong on the ebay order? I have the correct tracking number on my USPS receipt and I have updated it on the order but it is still coming up as shipped - not delivered. I confirmed with the buy...

Thermal Printers?

HI. I am interested in printing my own shipping from home. I have always just brought packages to the post office. So I guess I have a few questions. How do Thermal Printers work?What is a good inexpensive desktop printer?Do they last a long time? Ho...

USPS lost package claim how long should it take?

Filed 2 on 2/19 and one was paid within 4 or 5 days the other one was shipped on 1/24, claim filed on 2/19 and it still shows "under review". Anyone else having this happen?

ebay standard envelope

Why does my eBay standard envelope say $1.29? I'm just mailing a postcard. In the past, it was .69. I am not listing anymore until I understand it.

Shipping options problems and "Unfortunately, this item isn’t available for purchase in your loc..."

Hi ebayers!I have been using ebay for a decade, but recently I completely stopped understanding what is goin on with its interface. Back in the days I had a simple window with one tab about description, and shipping tab nex to it, where I could see r...

Need to Verify Customs Form but Getting "Bulk Label Printing Error"

A buyer purchased two items and wanted to combine the order after the fact, which I'm fine with. I am shipping from Canada from the US. At the time of the purchase (yesterday) the buyer selected USA Tracked Packet with Canada Post but since there is ...

shipping multiple items separately

how do you decouple multiple items to one buyer and ship separately?

How to cancel prepaid label when it's marked as shipped.

Hi, Just sold a phone and I wanted to use the prepaid label feature but I didn't like the fact that it didn't require a signature. I wanted to go to the post office and get it shipped independently. How do I undo marked as shipped so I can cancel the...

Shipping as a seller

Hello I have been a member since like 2011 but just recently started listing some items and selling my collection, I have stumbled onto issues where USPS isn't updating, and the items have been delivered after speaking with the buyer, and the funds a...

Shipping costs on larger, heavier packages vs what I'm seeing others listed for?

At work, I list on various formats including ebay for the company, one of the things they do is huge buy outs of collectibles and antiques.Today a truck load of antique, (1920's or older in this case), type writers, cash registers, and sewing machine...

Resolved! Strange Tracking

Not sure what is going on with this tracking. I purchased the item on May 14th and was surprised it was on my front porch two days later on the 16th. I left feedback stating how fast the shipping was. Tracking was really strange. I even got a notific...