Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Lost "Top Seller" rank due to USPS delays

Anyone else seeing this? Our seller metrics have taken a lot of "late shipment" hits because of the holiday / Covid related USPS delays. We lost our Top Seller ranking because of it. Does anyone know if this can be appealed? Seems kind of rough to ho...

I can't make refund request

I tried to make a refund request through "cantact seller"->Select a topic of "I received an item that wasn't as described"->"Just request a refund".but I the next page (server 66.211.185.105) is not responding.

Insane USPS delays?

None of our packages--except for ONE--that were shipped USPS from last week have received a tracking update. All of them are stuck at "Label Created" from Dec. 1 onward. The one that did update just updated this morning. Is anyone else experiencing t...

Error Message When Attempting to Issue Refund via Managed Payments

I am trying to issue a full refund on an item purchased. I am getting an error message for the last 2 days. Says to try again later or "contact us". I have called twice and neither person could tell me what to do, except to say something I didn't und...

USPS LAG

I have USPS pick up my sales electronically to be picked up next day due to pandemic. I have two items that were uploaded, and shipped, and picked up on time, and I have electronic confirmation of pickup, but for the 1st time, there is no USPS depart...

Packing Slips

That is one of the things I liked about Paypal. They have packing slip which I have used for all of the JM2C years that I have sold on Ebay. Now, nothing. It would be nice if Ebay could do something about this problem. I would love to hear suggestion...

Just agreed to an offer to sell but went to ship and it says "No services available"

Hi, this is probably a dumb question but I just sold an item for the first time with shipping on the item set to be USPS Parcel Ground, but I went to the "Print Shipping Label" link and it says "No services available." Is this just because the buyer ...

Shipping Cell Phone via USPS Priority

I sold a phone over the weekend and used the eBay provided shipping to print a priority USPS label to ship the phone off. I pack it up and take it to the post office and the USPS employee tells me phones cannot be shipped priority, only ground becaus...

Package or large envelope?

I often sell items in padded envelopes picked up at the PO. I offer free shipping on everything. Should these be listed as "large envelope" or "package"? I notice that there is a few dollars difference when calculating (first class) postage. Also, th...

How best to ship a golf club iron set

What is the best way to ship these used clubs on ebay? The box dimensions for this 8-club set is 44"x5"x5". It weighs 10 lbs. I don't need additional insurance as the clubs probably aren't worth even $250.

relsted item that sold what happens to tracking

Accidentally marked relist item that already had tracking number - what happens to the tracking number

Tracking for return to Canada

Hello, I recently purchased some comic books from Canada. They arrived the other day, and they were not in the condition as described. The seller refuses to give a refund without returning, and my understanding of the eBay money back guarantee is tha...

No option for eBay International Standard Delivery

Why it doesn't give me the option to use eBay International Standard Delivery?

What does this mean?

Package way late. Package going from HI to CA shipped 12-2. It ended up in Memphis, TN somehow. I initiated a trace on 12-19. Today it says the trace is "closed" what does that mean?

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For parts not working

I recently sold a radio 'listed for parts not working' through the Global shipping program. The buyer then opened a case saying it was not as described ! it must have started working! How can Ebay side with the buyer and force me to give the money ba...