Shipping

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Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Resolved! Return Item not Received by eBay has taken my Money

Hi, I have sold an item (no return offered) which the buyer initiated a return for. Because I didn't agree with his reasoning, his return request went through an appeal process which was decided in his favor. Upon eBay taking the money from me, the b...

Multiple Shipping Options: Free shipping & expedited option paid for by buyer

Hi. I normally offer free shipping. Can I add an expedited option paid for by the buyer?Thanks for your help! Linda

How can i get a refund the extra shipping fee i paid for free shipping item?

I bought a free shipping item.The postman delivered the package and I was informed that I had to pay because the shipping fee had not paid.So i asked for a return the item to seller and the seller accepted.Now i'm waiting for the pre paid return labe...

Seller sold me a fake airpods pro and doesn't reply my return request

I had bought an airpods pro from a seller called 'jamesdes77'The series number of this fake airpods could not be found in apple.com and also the series numbers on the box are different from series number on the cases; the headphone have noise when I ...

Replica AirPods pro

I purchased an AirPods Pro for $105 under the pretence that it was original. I asked the seller if they were original and to provide the serial number for me to check. They replied it’s an original and to cancel if I want. I proceeded because it’s go...

Never got a carrier scan - still seems to have arrived

I have a sale that took a hit on me a few months ago but still shows up on the seller dashboard. I dropped it off in the mailbox months ago and never heard anything from the buyer again. I still have USPS AWAITS ITEM for the tracking status. It seems...

Post Office Scanning Packages

Recently, I had to change the Post Office I was using, because my local office wasn't scanning my packages that I left on the counter. They only scanned them if I stood in line.

PADDED FLAT RATE ENVELOPE

For several years, I have been paying $7.52 to ship with a flat rate padded envelope.Now eBay is charging $7.93. When did this change? Did I miss an announcement?

Anyone ever heard of Tracking Master for a shipping carrier? Am I being scammed?

Ok, so I purchased an item from a seller that had 100% positive feedback with 7 items. Said she was based in Israel, but item shipped from Idaho. I can't track it via Ebay, USPS, UPS, or Fedex. The only way I can track it is to go to this that she ga...

Can I charge restocking fee for false reason for return

Sold excellent condition printer for $150/free shipping. Buyer submitted return request that the item didn't work, and included pictures in details of poor printouts. Poor printouts were due to buyer's bad ink cartridge. Even buyer's pictures have a ...

Buyer Has Misspelled City -- Seller Protection?

I made an expensive sale of a large item, and the buyer has their city misspelled, and has also omitted "Lane" suffix of their street. Instead of Arlington, TN, they have Artlngton, TN. I asked them before they sent payment to check the address, and ...

tracking items

My post office will not scan my items unless I stand in line and when I do that then they gripe about having to scan each box...they tell me there is a way to print out all of the bar codes on one sheet and then they can scan from that. But I cannot ...

returns

How do i change from no returns to 30 day returns

Buyer Fraudster Alert!

Take Care: Buyer is a total scammer! Ebay protected him! He bought an item, but he had already the same item destroyed. Once he received it he posted the destreoyed item pics and ebay gave his money back!! I could not find my case in the appealing pa...

Returns from another country

I purchased an item (MacBook Pro) that was faulty and not as per the description. I initiated a return request which the seller acknowledged. $ days later I asked for a status update as they did not issue a return label. They promptly replied with a ...