Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

USPS help--what does this mean?

I finally got logged in after several days of trying! I am watching tracking my buyers' items and I have a package that may or may not have been delivered. I know there are a few postal workers on here and am hoping they can help with the message I r...

question on return

I sold a book, got great feedback from the buyer, and then 2 weeks later they want to return the book "changed mind" AKA read it! I have free returns as TRS so I really had no choice. I shipped it out media mail. It came back to me as first class. Fr...

Shipping

I would like to know what is the best protocol to use when shipping anitem with a hard to determine shipping rate. I have lost money when shippingsome items in the past due to size or weight. Is there a "fool proof" way to accomplish this without imp...

Postage Calculation Errors - What Am I Doing Wrong?

I'm a Newbie, so bear with my basic question. I keep taking a hit on shipping items. This item: 224207700751 sold for $1 with my shipping cost calculated at 3oz. I know to choose "Package" not "Letter" (learned that the hard way). The buyer paid $1.4...

USPS recklessness

If you want what youve paid for, do not use the post office! They delivered my stuff to my front door on Halloween night unsecured. Now it says delivered and its missing. Idiot postal worker didn't think too clearly on this one. Over the years ive co...

item lost in transit. cant request a refund. seller doesnt respond

on august 3 my item was shipped from NY (USA) to Croatia. Estimated shipping was untill Nov.12th. the itemArrived in my country (Croatia) on 18th august... and no sign of it untill...september 3rd. when tracking showed the item in Serbia....later on ...

Resolved! eBay Customs Form - Did Not Generate - New Seller

Hi all! I've just made my first sale and I'm a bit confused. I'm not a high volume seller and I've just sold an item that's going to a buyer in Germany. The shipping chosen was eBay international standard shipping. The package is roughly 3lbs. I've c...

Returned Item went missing in USPS

I had to return an item I ordered, and I used the eBay provided label to return to seller. My return window is closing in a few days but tracking shows no movement past leaving my local distribution center. What will happen with my refund if the sell...

Anybody else have missing shipping services in their listings?

All of my listings that are not free shipping have the choice of Priority Mail or Economy Shipping (USPS Retail Ground®). I noticed tonight that Priority Mail isn't showing up as an option.

Postage Label Rates

Anyone else having issues ? I printed label yesterday for flat rate envelope. Buyer paid $7.75 and I get discount and was charged $6.94. Later the same day and today for same envelope, buyer paying same $7.75 and now my label costs is $7.33. ebay can...

Close not receive items case

Hi, I have a problem , the buyers open case for not receive items, at the end the items delivered to the buyers But the cases still opened , I asked them many times to close the case to be able to receive the pending money on Paypal but no response, ...

The ebay seller charged $4.75 for first class shipping

I met this problem today and I want to hear your opinions about it. I bought an item (a small sporting card) by sending the best offer to the seller and the seller accepted it. The item is about $15 and shipping is $4.75. To be honest, the seller did...

eBay should allow Buyers to Block unwanted Sellers

I have purchased an Item in a lot of two from a seller, Three days past and seller never posted the Delivery tracking number in which I paid mail fee. I have then messaged the seller "Please post shipping tracking number and deliver to post office. T...

Not agreeing

I sold a buyer an item that was in perfect condition and shipped the said item out of my own pocket. Item arrived to buyer with a broken piece and now buyer wants a refund. I don't want to accept, due to the fact I already came down on the price of i...

Best advice for return request as a seller?

After 20 years i've had my first return request. I called ebay customer service and the rep told me best thing to do was accept return, pay return shipping, get item back, return customers money, and then open an appeal with ebay. He agreed with me t...