Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Dropped off Package inside USPS, No Scan

I dropped off my package in their blue box inside USPS 24 hours ago, but there still isn't a scan. eBay is reminding me to ship my item, but I already dropped it off at the Post Office. How long does USPS usually take to scan packages? I called them ...

CANCEL A SHIPPING LABEL?

How do I cancel a printed shipping label and create a new one? I created the label with a very incorrect weight, but caught it before I mailed the package. Now I need a new label.

Thinking about dropping USPS. Too many delays!

I'm considering dropping USPS altogether. When I see tracking for several of my packages go back and forth between locations and to places they have no business going to before arriving very late to the destination I can't help but think they don't h...

eBay International Shipping Forces Buyers to Do Full Returns in Cases of Orders with Missing Parts

After having spoken with eBay Customer Service half a dozen times over the last 8 days about a digital recorder that arrived without a memory card (i.e., a missing part) with assurances of a partial refund, I received an email from eIS stating this: ...

Resolved! I need some help with shipping

Hello, I'm a seller from Greece and I have experience with selling items abroad but not on eBay. I'm using DHL as a shipping company and have been for a while now. I'm having trouble making the estimated shipping costs work. For now I just set a fixe...

"This shipping label can't be cancelled"

Why am I getting the above message when I am trying to cancel a label? It has happened several times now and I'm losing my patience. I go to print out an Ebay shipping label and it will NOT print out.Sometimes it won't print out several times, althou...

Curious question

I know this has been discussed in the past but I'm not sure whether what was done in this buyer's experience is allowed (per USPS). So what is the actual rule on this? While looking at handbags, I noticed this in a seller's feedback:

Can't add a second shipping option?

Hi, when I have made previous listings there was always a button underneath the shipping selection that said something like "Add a second shipping service". Since eBay recently updated the listing layout that button is gone though. It doesn't show up...

A question about Signature Required.

Now I know that deliveries over $700 require a signature on delivery. Not to be too arcane BUT I have a buyer that bought 2 large and heavy items for a total of $750 ($375 each). They are too heavy to ship a a single package so they will go as 2 indi...

PRODUCT NEVER RECEIVED

Hi There,I have purchased an automotive spare part from a seller in the US and paid for an international delivery here in Mexico City. I´ve never got the product. The carrier sent me a message stating that the package cannot be delivered so they have...

Buyer is getting an error message when he tries to buy my item

A buyer messaged me that he received the following error when trying to buy a graphics card I'm selling: "Unfortunately, this item isn't available for purchase in your location.{e269705-1260494X}". We're both located in the United States and I'm not ...

Returns

I bought a turntable in Feb. 2025, paid full amount including shipping through PayPal. The USPS mail carrier tried to deliver the item with a COD of $89.60 for shipping. I refused the delivery because I already paid for shipping. Now the returned ite...

Resolved! Overseas Warehouse

Dear eBay Support,I am trying to list products sourced from an overseas warehouse in the United States, but I have encountered an issue due to eBay's Overseas Warehouse Block Policy. My eBay account is registered in different country, and I would lik...

Seeking Advice: Vietnam Seller Facing FDI Restrictions for Shipping from China (US, UK, DE, FR Marke

Hi everyone,I'm a relatively new seller based here in Vietnam, and I'm trying to build my e-commerce business on eBay using a dropshipping model. My products are sourced from suppliers, primarily located in China, and shipped directly to customers in...

Resolved! Ebay insurance disappeared after package was lost with USPS

I am absolutely horrified. I sold a camera for $1700, went through the prompts to purchase a label, I selected USPS Priority Mail. It then prompted me if I would like to add insurance, I selected the prompt, added $1700 as amount, also choose to have...