Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Can't add a second shipping option?

Hi, when I have made previous listings there was always a button underneath the shipping selection that said something like "Add a second shipping service". Since eBay recently updated the listing layout that button is gone though. It doesn't show up...

A question about Signature Required.

Now I know that deliveries over $700 require a signature on delivery. Not to be too arcane BUT I have a buyer that bought 2 large and heavy items for a total of $750 ($375 each). They are too heavy to ship a a single package so they will go as 2 indi...

PRODUCT NEVER RECEIVED

Hi There,I have purchased an automotive spare part from a seller in the US and paid for an international delivery here in Mexico City. I´ve never got the product. The carrier sent me a message stating that the package cannot be delivered so they have...

Buyer is getting an error message when he tries to buy my item

A buyer messaged me that he received the following error when trying to buy a graphics card I'm selling: "Unfortunately, this item isn't available for purchase in your location.{e269705-1260494X}". We're both located in the United States and I'm not ...

Returns

I bought a turntable in Feb. 2025, paid full amount including shipping through PayPal. The USPS mail carrier tried to deliver the item with a COD of $89.60 for shipping. I refused the delivery because I already paid for shipping. Now the returned ite...

Resolved! Overseas Warehouse

Dear eBay Support,I am trying to list products sourced from an overseas warehouse in the United States, but I have encountered an issue due to eBay's Overseas Warehouse Block Policy. My eBay account is registered in different country, and I would lik...

Seeking Advice: Vietnam Seller Facing FDI Restrictions for Shipping from China (US, UK, DE, FR Marke

Hi everyone,I'm a relatively new seller based here in Vietnam, and I'm trying to build my e-commerce business on eBay using a dropshipping model. My products are sourced from suppliers, primarily located in China, and shipped directly to customers in...

Resolved! Ebay insurance disappeared after package was lost with USPS

I am absolutely horrified. I sold a camera for $1700, went through the prompts to purchase a label, I selected USPS Priority Mail. It then prompted me if I would like to add insurance, I selected the prompt, added $1700 as amount, also choose to have...

EasyShip returning almost every package for "problems encountered"

For the last month or two, Ebay's international shipping consolidator/partner has been returning almost everything I send to international customers. The only items we ship are used toys (HS Tariff 950300), and upon challenging merchant support, they...

Orders Awaiting Shipment Glitch?

Anyone else having a problem with eBay shipping still showing orders awaiting shipping AFTER generating labels?

Changed tracking id after Product Delivered ???

hi there I need an expert from community to answer my query please ! I shipped the item and added the tracking ID into eBay system. Item successfully delivered by courier service but after delivery I noticed that Courier company was selected incorrec...

Missing shipping options

Good afternoon! I have been shipping sports cards and collectibles for many years. But the past two weeks it seems that most of the shipping options are missing when I am creating a listing. It only shows USPS Ground Advantage, Ebay Standard envelope...

International shipping

I ordered and item from us to canada. Buyers beware...horrible service, like worst I've ever seen, evay can't tell me what's going on, it took 3 weeks just to get to the hub wich was 10 hours from the seller.. my package has been sitting at the hub f...

buyer is reporting issue with GSP to Canada from Uk

i am selling an item which has global shipping gsp active, however when they try and purchase it gives a message at checkout saying "seller does not ship to this country" i have not excluded canada from buyer list , and its not a restricted item. ite...

Issues with USPS Scheduled Package Pickup?

I've been selling on ebay for many years, but only recently started using the USPS free package pickup for my orders. I don't have a large number of packages for pickup (max 5-6 small padded envelopes or boxes) and the total weight is always under 5l...