Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

USPS package made it 90% there then nothing for 10 days. Haven't heard from buyer yet I am planning+

to contact the buyer first thing tomorrow. Do I just go ahead and refund then or ask for two more days to see if tracking updates? I opened up a case 5 days ago and I am sure that will close with no actual resolution. Does anyone think that because I...

Buyer left negative feedback stating that they have not received package and it is taking too long.

I received a negative feedback from a buyer stating that they have not received package and it is taking too long. Package was mailed 12/8/2020 Parcel Select Ground. I did reach out to the buyer and told them that I am sorry that the package is takin...

Did anyone have lower performace due to multiple late delivery

Just saw my rating go down due to late delivery. I know that I got them out on time but it is showing otherwise. What do I do?

Combined Shipping through Global Shipping Program

Hello,I have a buyer from Canada who has purchased 16 items from me. The first being November 27, the last was yesterday. I am unable to combine his items for shipping through the GSP. I do need him to pay as it is coming up on a month, and all of th...

Resolved! unable to get ahold of Ebay

Yes, it is about IRS's. Yes, it is about refunds that Ebay sends out to buyers on my behave. Yes, I know Ebay wants me to take a loss. Yes, the buyers eventually will get the packages delivered after they get refunded. Yes, the buyers will not re-pay...

Seller protection is a Fraud!

It appears as though Seller Protection on Ebay is a fraud and very misleading. It was always my understanding that proof of shipping (with tracking) was sufficient to protect me. I had a claim, I provided tracking twice and eBay refunded the buyer (t...

Buyer asks return, but doesn't send back item

Hi, please help! The buyer bought an item, after recieving she asked for return, because of "Item doesn't mach the description" and I said yes for return. We exchanged small messages. She wanted refund, and I said ok, just send back my item. She expl...

USPS delays are inexcusable and tracking is random at best.

Priority mail is now 7-15 days.And since when does it cost money for the USPS to scan the bar codes? I had items only be scanned when out for delivery, at least it was ones as if lost or stolen by porch pirates,I would have no proof I shipped it at a...

What`s behind omitting Name or Company in shipping address?

Got $90 order from a zero-feedback user who provided house number and street name in both addressee and the actual address fields. There is no name or company in the address the buyer provided to eBay to ship the item. I was able to see a name on Pay...

When does UPS charge for shipping?

This last week, I shipped a couple of packages with UPS for the first time and it said I would be charged when I used the label, (unlike USPS which charges when you create the label). I dropped off the package on Monday and it was delivered today, bu...

U-PIC Insured package lost, Requires buyers email address for claim (which goes against ebay policy

Hello,I had an insured package go missing on me; the buyer opened an INR case and I have since shipped the buyer a replacement package which they have successfully received. The case was then successfully resolved. I am trying to make an insurance cl...

eBay's Help Isn't Much Help At All For Us Sellers

Yeah, it's nice to have neg and bad feedback removed. It's great that service metrics won't be affected by INR's when shipped properly. It's great to get an extra 2 days to allow for an initial scan. Adding 10 days for tracking updates to escalated c...

Do some buyers think I have a crystal ball?

I get it that many buyers are frustrated. But I don't know how much clearer I can be when a buyer asks "when do you think it will arrive?" And I mention that I can only see exactly what is shown in the USPS tracking page (in transit, arriving late), ...

Buyer canceled credit card info and I can’t get payed

Hi guys I recently sold my Jordan one shoes on eBay as my post says there are no returns allowed. The buyer seemed to think twice about buying my shoes but I already shipped them out... I now have been waiting for my payment of $370 and the buyer has...

CHECK YOUR MOST RECENT INVOICE FOR YOUR FEDEX CHARGES! WAS CHARGES 2 AND 3 X FOR THE SAME TRACKING #

BIG ERRORS ON THIS MONTHS INVOICE! Being charges 2 and 3x for one item shipped via fedex... absolutely rediculous found 4 errors like this now I need to sort through 100's of fedex shipments from the last month and also double check all my previous i...