Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Question about return

Hi,New to eBay! I did a return with a seller but I was having an issue with my PayPal account, so I checked with the seller and sent the item back via UPS. I sent the seller the tracking but eBay may close my return. Does that mean I won’t get my fun...

Resolved! Standard Envelope for shipping baseball cards

I was recently reading articles in Seller Central, and they had an article on the standard envelope shipping service. It's an easier way to ship sports cards at a cheaper rate with tracking. Has ebay implemented this service? I can't find it when I'm...

shipping

what is the shipping rate table?

Managed Payments Refunds Taking over 3 weeks?

Why are refunds taking so long with the new managed payments? Through paypal a refund was instant, now I'm waiting 3 weeks for an item not received. On the other hand I sold an item I found had damage in storage so I offered the buyer a refund/cancel...

Today i've made request on my order

item should have been delivered on 2 january . the seller doesnot response at all , today i've made request ,but accidentely i chose a refund ,but if i get my item the problem will be solved for me. ? will i get the item ? or the order is closed ?wha...

Resolved! After winning auction, buyer requested shipping to another country, now asking for cancellation

Hi there, Apologies if this is a noob question, the answer may be obvious but I've run into another set of problems recently and wanted to protect myself from choosing the wrong option. I listed an air purifier in auction-style and it sold to a singl...

Sellers also perceive ETAs as guaranteed???

So one of the popular topics of discussion during this Holiday Covid Ebaymageddon is how many people believe the ebay ETA is actually a guaranteed delivery date. I actually already had many issues with buyers in regards to this pre-Covid. But this US...

Buyer Does Best Offer - We Accept -When Buyer Pays, they Send Note to Send to Someone Else?

We accepted a Best offer after 2 emails back and forth. Buyer never mentioned or asked us to ship this to someone other them. We get the order, Shipping Address is their address but a Buyer NOTE stating to ship across the US to CA and an address not ...

Resolved! Item delivered buyer opened claim for item not received

I have tracking showing delivered to the front desk or mailroom, but the buyer opened a claim. Should I eat this and just refund or will eBay look at it and find in my favor. It was shipped to the correct address and said I had seller protection. Tha...

where/how do I generate a USPS scan form?

I have searched through messages and all over the website and cannot find how to print a scan form. I don't see any links, tabs, or anything. The only place I see it mentioned is on the page that shows benefits of printing labels on ebay and it's lis...

Package says "Delivered", No Package. 30 Complaints Recently on the Seller.

I am unsure of what to do, as I have a package that is labeled as "Delivered" (FedEx); however, there was no package delivered. The seller I bought from has about 30 recent negative feedback (all sales within the last month) all saying 'scam' or 'nev...

Canadian buyer opening a DNR case and being refunded only after 1 business day

I just have a quick question. With shipping times being crazy right now, I have already had about 3 DNR cases opened because of USPS being very slow and overloaded right now. I know buyers are getting frustrated and i am too but it is out of my contr...

A purchase I didn't purchase

I have an item that I did not(at least intentionally) purchase. I get offers all the time and unless I somehow managed to click all the right boxes to complete a purchase while phone was in my pocket, I did not intentionally purchase this item. I can...

Another shipping dilema. Buyer will not schedule delivery with USPS

This has been the season for shipping problems for sure! I have another new situations for me.....I sent an item priority mail which arrived in decent time to the buyer. The delivery scan on 12/23 said "no secure location available" and it was taken ...

Buyers who ship international for you when you don't and break it...

I'm sure I'll end up eating all this as it's the ebay way but I sold a refurbished laptop and 3 weeks later they filed a return saying the mouse key is stuck, in the pic they sent it's visibly smashed down. They go on to tell me they haven't had it 3...