Shipping

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How to ship from US to Canda?

I have an order that needs to ship from US to Canada, but I'm not getting any option to select a shipping service. I have USPS Priority Mail International, USPS First Class Package International, UPS Worldwide Expedited, and UPS Standard to Canada se...

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Package prohibited by air

I purchased an antique toy train made sometime in the 19th century that was being shipped from France, the package never arrived and upon messaging the seller it was apparently returned to them with the message “goods prohibited by air” I’ve looked o...

Ship items from Egypt

Hi,I am a new seller. I was wondering how do I ship items from Egypt? Does the courier pick the item from me and ship it? What's the process please?

Resolved! Ebay International Hub lost a package and refusing to refund a customer.

Not sure what to do here.I used ebay label to send an order to Indonesia. The package was lost by ebay hub (admitted by ebay international shipping specialist). After sending multiple emails to customerhelp@ebay.com the response is a denial to cover ...

Resolved! Offers combined help needed

I have a buyer that wants to buy 7 of my items with combined shipping and also wants to put I offers Which I’m fine with everything problem is how do I do combined shipping. I heard eBay changed some things with shipping and just changed on how thing...

Resolved! Customer paid way too much for shipping with USPS Advantage

Customer paid 19.10 on a 3# order. Before I printed the label, I noticed that the charge was only 11.70. Even the shipping estimator shows 11.70 for same weight and dimensions. I will send her a refund, but will that skew the payout figure by 7.40? T...

Ebay and USPS/Pitney Bowes Contract Shipping Problems

Since mid November I have had over 200 packages returned to me from USPS citing "additional postage when remailing". I am using Ebay first class plain white envelope which costs $0.69/oz. I actually work at main distribution facility for USPS and I a...

QR Code on bottom of label

There is a little QR code at the bottom of the label. I always cut it off when I tape the label to my package. It is using extra ink to print it and it never leaves the door. How can I stop it from printing on the package and wasting ink? It's obviou...

Resolved! Can't Contact Seller

Hello, this was my first time buying from eBay and my package as I see will not arrive and I cannot contact my seller for information because I don't have tracking number for my package as well.. What can I do? Thanks in advance

Buyer admits motel person accepted package

Buyer asking for a refund when a package shows delivered. Buyer admits the motel received the package but then they lost the package or stole it. Wants me to refund. What do I do...

Shipping won't combine

My items are set up to combine shipping. Base cost, plus additional charge per item. The combine feature has not been working and eBay support has only told me they are looking into it. eBay support confirmed I have my settings correct. I have attemp...

How did the USPS QR code label broker allow me to use it twice? Second time accidently.

Im using QR codes with labels provided at the post office. Everythings been going fine except last week I made an error and used the same QR code twice, 2 days apart. So a buyer got their legitimate purchase and several days later a bonus delivery. T...

How much does eBay International Shipping charge international buyers?

I'm not savvy on international shipping and am just a bit curious about random stuff right now. Now, I know as I ask this that there are the different currencies to be taken into consideration, but, just out of curiosity, I am wondering how much eBay...

How ebay helps scammers

Helped relative who sold a set of dishes with pictures. Of 100 pieces 2 had chips and were pictured. I ate some of the shipping and had UPS pack so there'd be no issue. Buyer opened a few cases and LOST, agreeing each time they were wrong and then fi...

Shipping to Canada during strike

A buyer in Canada made a purchase. I went to print the label, and I got the message that USPS shipping to Canada has been suspended during the strike. But I saw somewhere that this did not affect eBay International Shipping. Yet I was not given the o...