Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Missing package from post office

I’m a new seller on eBay so I’m not sure how to proceed. I was going through my orders and noticed that one item I dropped off at the post office never scanned in and hasn’t started tracking. I dropped off 5 separate orders that day (over a week ago)...

Did USPS CHANGE the tracking number after I requested a mail search???

Shipped usps priority mail on May 6th. May 11th: in transit to next facility arriving late May 14th: buyer opens item not received case May 14th: I do a trace on the package and sign up for tracking updates May 17th: I receive a tracking update email...

ebay claiming I don’t have insurance on a ESE i purchased through them?

Hey yall, ebay either has a glitch or falsely advertises that they have $20 of insurance in the ebay standard envelope. I went to file a claim, and when i entered the number provided to me, it says it doesn’t have insurance on that item. Why would i ...

Empty Package Delivered/Ripped open.

Kind of unsure how to procede. I ordered a Cell Phone from a good seller, And after a "Delayed" stay in Chicago, My empty/ripped open envelope was FedEX delivered on my door step this morning. The delivery person even bent the envelope in half, It wa...

Resolved! TAXES ON SHIPPING

Do anyone know if FEEBAY does NOT tax the buyer on shipping in certain states???? I keep seeing these insane shipping rates on tennis rackets. A racket cost $8-9 on avg UPS ground and about 11-12 USPSI click on racket $45 OBO then see shipping $102 I...

Post office does not give correct pickup date

The postal service picked up a package the other day before 11:00AM. It still shows they have not received it. They don't show it picked up until it leaves the local office. I switched to three day handling to stop the late shipping dings.

Canceling a label

Hi there. Ok, so a customer bought 2 Disney pins from me today. I jumped the gun purchased/printed a label before she bought the 2nd pin. Can I cancel the old label & use combined shipping to make a new one? If yes, how long will it take to get refun...

Cannot select DHL for international or Domestic shipping.

Hello.I'm looking to sell an item, but it looks like ebay only allows USPS, UPS and Fedex as options, none which are really viable for me. I want to use DHL only. What can I do ?(i do not want to list my item on the Swedish site "tradera" which is a ...

Heads up on Canada Post.......

From my friends at Pirateship..... As of now, Canada Post may still be headin' into strike waters startin' May 22, 2025. We’ve gotten more info from our partners and can confirm that a Canada Post strike would throw a wrench in Simple Export Rate® de...

Beware of Freight forwarding And Global shipping Companies out of FL, Doral is a hot spot

These Buyers will use one of these companies addresses to get you to ship it to them, usually they are located in a South American country and will be quick to open a item not received case. Sellers you should let them know that you will require a si...

eBay standard envelope marked delivered- did not arrive

I purchased an item that was shipped via eBay standard envelope. Today it was marked as delivered, but I did not receive the item. I cannot select “item did not arrive” in the app because the seller allows returns. What should I do?

Save money using Ground Advantage & check the size of boxes you're mailing in! Size Matters!

Hi sellers:In case you're unaware, size matters for USPS Ground Advantage shipping. On eBay's shipping page, it states:https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/usps-and-ebay-labels Ground Advantage™ CubicCubic rates w...

Somewhat obvious shipping cost error from eBay's computer

I was wondering why I received a charge back on shipping. This weights and dimensions we correctly placed in the ad.I found the problem. For each item I had listed an accurate a weight of 1 lb 7 oz and box dimensions of 9" x 7" x 7" .When a customer ...

Can't buy from UK sellers anymore

I used to be able to buy from UK sellers and didn't have that problem until yesterday, all of the sudden the US is now dropped from the global shipping program on most listings, is anybody else having problems with that? And it's only effecting UK li...

Buyer demanding ALL shipping costs returned for a remorse return?

Recently, a buyer purchased a set of collectible action figures from me and I shipped immediately, with priority mail. Upon receipt, they claimed that the figure arrived in perfect condition, but looking up close at them, they "didn't like the look o...