Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

shipping multiple items separately

how do you decouple multiple items to one buyer and ship separately?

How to cancel prepaid label when it's marked as shipped.

Hi, Just sold a phone and I wanted to use the prepaid label feature but I didn't like the fact that it didn't require a signature. I wanted to go to the post office and get it shipped independently. How do I undo marked as shipped so I can cancel the...

Shipping as a seller

Hello I have been a member since like 2011 but just recently started listing some items and selling my collection, I have stumbled onto issues where USPS isn't updating, and the items have been delivered after speaking with the buyer, and the funds a...

Shipping costs on larger, heavier packages vs what I'm seeing others listed for?

At work, I list on various formats including ebay for the company, one of the things they do is huge buy outs of collectibles and antiques.Today a truck load of antique, (1920's or older in this case), type writers, cash registers, and sewing machine...

Resolved! Strange Tracking

Not sure what is going on with this tracking. I purchased the item on May 14th and was surprised it was on my front porch two days later on the 16th. I left feedback stating how fast the shipping was. Tracking was really strange. I even got a notific...

My buyer contacted ebay saying they did not receive the package

My buyer contacted Ebay saying they had not received their item. I looked up the tracking and it says it was delivered with location date and time. I sent them a copy. They still want the item. What is my responsibility on this? I assume it was stole...

Resolved! First Time Shipping

Hello - I am new to selling and sold my first item today. I was excited to get it shipped out right away. I was being so careful to get it right, but I'm afraid I've already messed up. I went to my messages, clicked on ship and then purchase label fr...

New policy of disregarding what sellers post as weight/size for shipping?

Every time an item comes up for relist, eBay seems to "estimate" the weight and size of container. I've posted what I've determined! Why do I have to correct this EVERY TIME I RELIST? I hate it!!!!

Resolved! Sold an item on auction. Buyer wants me to ship to a different address.

Hi People I sold an item on auction.The buyer is now requesting i send it to a different address possibly internationally. The original address on the order was local.I am feeling uncomfortable about this.What should i do?

Shipping to puerto rico u s

I've received an offer but only for the u.S was there going to be a $10 shipping charge through media mail?But how can I accept the offer?When it's in puerto rico , the charges are going to be five times that

I changed an item to Free Shipping but didn't realize my Entire Store was switched to Free Shipping.

I changed an item to Free Shipping and didn't realize my Entire Store was switched to Free Shipping. How did this happen? I used the app to change the one item and had no idea my entire store was changed to Free Shipping, not just that one item, unti...

Ebay Shipping Price Seems Higher - Getting Questions and Seeing it in Drafts

Please look into the ebay shipping - I've gotten multiple questions about high shipping over the past week and I've changed nothing on these listings. And when I'm in drafts it's saying a 12 ounce USPS Ground Advantage package starts at 8.35 but when...

Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

phone number on shipping label

Hello, everyone I just noticed my phone number shows on the shipping label( UPS Ground).Is there a way to change that? I really don't want customers calling me directly for any issues.Thanks in advance for your help

Resolved! eBay added language to media mail?

My listing for a book being shipped via media mail has language added in green font right after the shipping cost “delivery in 2-4 days”. I can’t remove it and as everyone knows media mail is unlikely to reach anywhere in 2-4 days. This hasn’t appear...