Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

eBay's international package service sucks!

I have had to refund international purchasers twice now in the last month because their packages have been stuck in a container somewhere. They just disappear. There is probably a good chance that sometime in the future, who knows when, the package m...

Arranging shipping for buyer

Should I arrange the shipping on an item that was clearly posted as the buyer must pick up locally or arrange shipping?

UPS shipping

This is information for both buyers and especially Sellers to take note of. I recently shipped an item with UPS and it turned out to be the biggest fiasco I have ever experienced in my 17 years of selling on eBay.I sold an antique glass item earlier ...

International shipping

Anyone have problems sendiding packages to Thiland from the U.S.? Ebay says it should be $14.95 and the USPS says it will be $44.50. How do you get your money for shipping?

Resolved! No Proof of ShipCover Insurance Purchased Shipping USPS

I sold an item on E-Bay for $750. I added additional liability coverage and selected ShipCover Insurance before I printed the USPS shipping label. I definitely paid for the insurance because the cost of the prepaid label increased by the cost of the ...

Resolved! The seller declined the request- what do I do?

I saw a thread about this issue from 2017, but none of the comments helped maybe because it is old. I need help because the item shipped to me is not my size and the seller declined my return request, and I would really like a refund or else I would'...

Ebay shipping labels

Had a customer to choose and pay for USPS First Class Postage, but am unable to purchase any type of postage except through UPS. Other options does not allow me to choose USPS - only UPS. First time I've had this to happen - any solution?

Resolved! How to stop USPS & UPS from breaking breakables?

Two times this week I had buyers tell me their bowls & cups that I sold arrived broken. I do everything to secure these breakables. I put them in boxes. I wrap them in paper and bubble wrap and stuff with air pillows. Yet, the shippers still manage t...

cannot purchase shipping labels through paypal

I have been using my paypal account to purchase shipping labels. Today ebay would not let me use my paypal account to purchase the label. I was forced to change to using the money I had on payout to purchase the label. Was this an announced change?

Buyer in New Zealand wants two items, how to quote combined shipping?

First question: I can set up the shipment myself through our business's stamps.com account if I need to, but I'm wondering if that affects my seller protection in any way, vs paying ebay to handle the shipment. I'd personally rather use ebay's system...

eBay Delivery Services Shipping Label Fees

I have a couple questions regarding eBay Delivery Services Shipping Label Fees that are shown on the detailed download for the monthly tax invoices. On the May 16 - June 15th tax invoice, it shows two "eBay Delivery Services Shipping Label Fees". One...

The new packing slip does not have seller address?

I am old school. I just printed a new format packing slip and it has the return address but it does not have the ship to address. Can I change this?

Resolved! Shipping fragile items

I am shipping antique tea set. Is having shipper package and insure the best? Will insurance pay full cost if one item is broken in the set?

Shipping with Shippo

Does anyone buy shipping labels thru Shippo for shipping? 7 out of 10 times prices have been cheaper than buying labels thru ebay.Example buying label thru ebay $16.00 buying label for same item thru Shippo $10.00