Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

EBAY not honoring delivery delays for payment dispute

Buyer purchased on 12/4 - Item shipped 12/7 via FedexBuyer opened a payment dispute "unauthorized" with their credit card on 12/11 (before the delivery estimate) Ebay tells us to respond by 12/16 and provide a tracking # showing its delivered. Well, ...

Resolved! Buyer changed shipping when paying. Can they do that?

In my auction listings, I specify Priority Mail only, mostly because they provide the boxes, they insure, the tracking info is better, and the item has a much better chance of arriving, esp in these COVID/Holiday times. However, today one of my aucti...

USPS lost Priority package, denies insurance. Reason: we have no verification of your method of mail

I had to re-read it several times, as the reason is just nonsense."your claim has been denied because we have no verification of your method of mailing."USPS has full tracking and method of service for the package, they got paid for it, they lost it,...

Import charges too high?

The ebay import charges program wants to charge 14.3£ for an item costing 43£ (from UK, shipping included).HOWEVER the correct import charge for that item is 10.8£, according to national customs. Why is this?

Resolved! Shipping

Just curious...how does a seller sell a 2 lb. book for (example) $3.50 free shipping when the shipping is MM $3.82. Do they use another more inexpensive shipping?

Resolved! Seller charged for shipping label

Need some info please. I sold some dishes (ebay item # 274985725751) buyer pays $14.50 freight. Rec'd an email that buyer paid for the dishes and paid the $14.50 freight. I received funds less $14.50 for shipping label. Did ebay get reimbursed twice ...

No estoy de acuerdo con la política

It means that the merchandise is from November 2 and until now there is no movement so thanks for the deserved help

Shipping help

Package is 17”x 21”x22” and weighs about 9 poundsI need help finding a cheap way to ship this. When I go to fedex or ups they were saying over $100. Please help. it’s just Christmas decorations.

Resolved! Has anyone used USPS Package Intercept?

I received a message from a buyer, letting me know that they just realized their account had their old address and wanted to know what to do. The item purchased from me is in-transit to their old address. I let them know to contact their old Post Off...

Buy an Item But at Reduced Shipping Cost

The item listed has two parts (tray and case). Shipping is about $30. Item $15. I just want the plastic tray and seller nicely is accommodating. He is checking on a recalculated shipping cost. Initially he said I have to buy it first, but not pay, so...

Resolved! Shipping cost for sellers selling sneakers with Authenticity feature

Hi everyone! I'm just new here and just sold 3 sneakers yet for the past month. I always do Free shipping and lately I realized if I will pay 2 shipping labels for one item. One for the authenticator located in NY and one for the buyer.. I havent see...

VAT double-charged in EU

Since July we get charged 25% VAT on all parcels from outside EU. On eBay it's collected immediately when you make the purchase and transferred to your government. Presumably the parcel should then have some kind of verifiable transaction ID so the c...

cost of different shipping options

When considering how to ship a heavy item, I want to know what different shipping options will cost my buyer, or me, if I offer free shipping. Do I have to visit all the shipping sites, UPS, FedEx, USPS Ground etc? Or will ebay show me that somewhere...

Located in Europe is a scam

I buy Resin for my 3D printer, I want to buy from EU since I live in Sweden. So I don't have to pay VAT/import charges. So I use the "Located in Europe" function in the search bar. But it does not work, it says for example Located in Franfurt, German...

I can't contact my seller

I can't contact my seller since the first day. She didn't ship my package. I have tried to email her for 20 messages! What should I do? How can I get my money back? It's $380