So this recent seller update is very confusing to me in terms of restocking fees.
I read through the update several times and asked multiple reps if I can still charge a restocking fee, so I'm under the impression that I can.
In the case of a buyer's remorse return request, I was told to manually refund the buyer if I want to charge the restocking fee, then call eBay so they can close out the case and get my final value fee to me.
I've been doing this and eBay has been refunding the buyer the restocking fee after I call them to close the case. I asked them about this and a rep told me that eBay covered the fee, so I still get the restocking fee but the buyer gets a full refund. I double checked my PayPal and found that wasn't the case, because the restocking fee was also refunded out of my account.
I called eBay today to ask what the deal was and was (very rudely) told that restocking fees are not allowed unless the buyer agrees to it.
I have the restocking fee clearly stated in my listing, so I'm operating under the assumption that the customer agrees to the restocking fee by purchasing the item.
I only charge this fee in situations that call for it (customer sends the item back without tags, or sends it back showing signs of wear), since eBay makes us accept these returns.
Does anyone have experience charging restocking fees since this recent seller update?
