Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Help: Buyer open does not match description case and I offer refund and how do i process this?

Greetings everybody. New to ebay, clothes seller(90%womens clothes,10%mens ). Sold a pair of Joe’s jeans to this buyer a week ago and yesterday he send an email “hi sir there is a stain on the jeans”. I did check the jeans specifically closely upon p...

Resolved! The conflict continues

I recently bought a camera and a lens from a German cellar. But the lens was wrong and was broken. I took the shipping fee at my own expense and sent it back to the seller. But the seller did not receive it. Two weeks later, goods have been sent back...

Resolved! Buyer requesting cancellation and refund, I already paid my seller fee

So, after paying for the item I sold, the buyer sent me a message the next day saying they want to cancel and get a refund. But, I already paid my final value fee to eBay, as I always do right when I receive payment. So, if I issue this refund now, w...

dropshipping

im starting dropshipping in my ebay store i just recently opened. i havent posted anything yet. only because i need somebody to explain to me how the shipping works meaning, is the company that im dropshipping with (ie amazon, walmart etc) be shippin...

Resolved! USPS Priority Shipping - Own Box - Crazy Price Increase

What is up with this price increase?! It use to only cost be under $10 to ship, now its telling me its $30+ to ship using my own box?! This is ridiculous! What am i doing wrong?

Reminder to schedule redelivery of item yet sent to PO Box?

Hi, I'm a Canadian with a PO Box in the US which I use for most of my online purchases since its usually cheaper to ship there. Recently I bought an item on eBay which I'm planning to pick up in a couple days. Problem is, It doesn't actually say deli...

Free Returns - Why Ebay is throwing its BEST Sellers under the Bus?

Obviously the hot topic right now is regarding eBay's decision to force their very best sellers to offer not just "30 Day Returns" but now with "FREE Return Shipping" as well.As of June 1st, those who had listings qualifying for the Top Rated Seller ...

do I still pay return shipping fee if buyer not printing label from ebay

buyer ask to return the item which the reason they are not authentic. But it is 100% authentic. I told buyer I do have 14 days return policy but which the reason she says they are not authentic, I can not stand that. I ask buyer if she wants to retur...

Tracking return request

A buyer had a SNAD return request approved when I asked ebay to "step in and help". Where and when will I, as the seller, see the tracking number for the return label ebay issued to the the buyer? The case status in MyeBay and the resolution center s...

Buyer got refunded already.

EBay told me that they would watch the tracking number of the said item being returned and when delivery was confirmed I would have a chance to check out item and see to buyers complaints about it being counterfeit. Give her no refund, partial refund...

Why do sellers still have a Top Rated badge on their listings and do not offer free returns?

I thought if we did not offer free returned our Top Rated Badge would not show anymore and I see many Top Rated sellers who DO NOT offer Free Returns and their badges are still there? Seems unfair for those of us complying!!

eBay Will be best advised if it will reconsider it's policy on returns.

After all, at the risk of sounding repetitive, items being offered on eBay are not all under the category of 'One Size Fits All'. In my particular situation selling compact disc and records vinyl, it is unfair giving all the benefits to buyers who, s...

You ever have the feeling that a buyer is going to return an item, before you ever send it out?

Had a buyer send me a message about sending an item without any marketing materials (no invoice, etc.) after he purchased it from me. Dude's name was different from the name on the corresponding address. I had a feeling that this item was going to co...

Item marked as delivered but...

So my item popped up on my phone as delivered at 1:30pm. I could not find it on my porch anywhere. I have surveillance cameras, checked them, 1:29 the mailman bypasses me through my yard. I watched for the next hour, nothing. So there's no way he del...

Inaccurate estimated time. What to do?

I ship my products from Bulgaria. From here to the US it takes about 20 days (on average) for an item to be delivered. Of all the shipping options the following two are the only ones accurately describing the type of shipping:Economy shipping from ou...