09-15-2019 06:20 PM
Can anyone explain why I am no longer able to combine shipping?This is very inconvenient.Now its not even listing fees on my shipping so it looks like the buyer gets free shipping if I send a combined invoice.Help!
09-16-2019 06:13 AM
@legennas wrote:Can anyone explain why I am no longer able to combine shipping?This is very inconvenient.Now its not even listing fees on my shipping so it looks like the buyer gets free shipping if I send a combined invoice.Help!
You can combine shipping if (a) the shipments are to the same address and (b) the buyer IDs of the two sales are the same.
Both must match for eBay to allow combined shipping ... otherwise, you will need to do it manually.
09-16-2019 07:16 AM
For me, ebay's combined shipping only works SOME of the time. I usually have people message saying it just added the two shipping totals. The other day I told someone to add them to their cart and request total and he got an error saying he could not because they were immediate payment required listings, which they were not. I have this happen pretty often. It's frustrating. I have actually had buyers give up because the combined shipping didn't work. I have also had to pay shipping because it gave them the additional items free shipping.
09-16-2019 07:22 AM
09-16-2019 07:44 AM
What you need to do is go to Seller Hub.
Click on the "Site Preferences" link.
Click on the "Business Policies" link.
This is where you create the combined shipping policies you want to use. You may have one policy for all of your listings or multiple policies for different listing.
Once you have created the different policies you want to use you will need to update each one of your listings with the policy you want to assign that item.
Once this is done Ebay will automatically combine the shipping once the buyer puts the items in their shopping cart.
09-16-2019 07:47 AM
See above my comment on setting up your Ebay store business policy for shipping. The buyers will not need to "Request Total" if you have them set up correctly.
09-16-2019 03:54 PM
09-16-2019 06:30 PM
It is in the "Shortcuts" box in my seller hub.
09-16-2019 07:41 PM
@crescentstation wrote EBay needs to make the "Request Invoice" button a little more obvious. I hand out a lot of "excess shipping refunds".
A greedy seller does not & directs the buyer to blame ebay.
09-19-2019 01:38 AM
09-19-2019 01:41 AM