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Not able to combine shipping, whats going on?

Can anyone explain why I am no longer able to combine shipping?This is very inconvenient.Now its not even listing fees on my shipping so it looks like the buyer gets free shipping if I send a combined invoice.Help!

Message 1 of 11
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Not able to combine shipping, whats going on?


@legennas wrote:

Can anyone explain why I am no longer able to combine shipping?This is very inconvenient.Now its not even listing fees on my shipping so it looks like the buyer gets free shipping if I send a combined invoice.Help!


You can combine shipping if (a) the shipments are to the same address and (b) the buyer IDs of the two sales are the same.

 

Both must match for eBay to allow combined shipping ... otherwise, you will need to do it manually.

Message 2 of 11
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Not able to combine shipping, whats going on?

For me, ebay's combined shipping only works SOME of the time. I usually have people message saying it just added the two shipping totals. The other day I told someone to add them to their cart and request total and he got an error saying he could not because they were immediate payment required listings, which they were not. I have this happen pretty often. It's frustrating. I have actually had buyers give up because the combined shipping didn't work. I have also had to pay shipping because it gave them the additional items free shipping. 

Message 3 of 11
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Not able to combine shipping, whats going on?

Agreed. My foreign customers seem to have the most problems, as they claim they cannot request an invoice. Then, some other people figure it out! EBay needs to make the "Request Invoice" button a little more obvious. I hand out a lot of "excess shipping refunds".
Message 4 of 11
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Not able to combine shipping, whats going on?

What you need to do is go to Seller Hub.

Click on the "Site Preferences" link.

Click on the "Business Policies" link.

This is where you create the combined shipping policies you want to use. You may have one policy for all of your listings or multiple policies for different listing. 

Once you have created the different policies you want to use you will need to update each one of your listings with the policy you want to assign that item.

Once this is done Ebay will automatically combine the shipping once the buyer puts the items in their shopping cart. 

Message 5 of 11
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Not able to combine shipping, whats going on?

See above my comment on setting up your Ebay store business policy for shipping. The buyers will not need to "Request Total" if you have them set up correctly.

Message 6 of 11
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Not able to combine shipping, whats going on?

Hello, I’m on the site preferences page and i can’t find the business policies link. Am i not seeing it or did they change the page again 🙂
Message 7 of 11
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Not able to combine shipping, whats going on?

It is in the "Shortcuts" box in my seller hub.

Message 8 of 11
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Not able to combine shipping, whats going on?


@crescentstation wrote EBay needs to make the "Request Invoice" button a little more obvious. I hand out a lot of "excess shipping refunds".

A greedy seller does not & directs the buyer to blame ebay.

Message 9 of 11
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Not able to combine shipping, whats going on?

Yes, Thank you but it is not letting me do it manually like it normally does.
Message 10 of 11
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Not able to combine shipping, whats going on?

It appears to be a new problem for me..I don't know if it's a glitch or i need to do something new.
Message 11 of 11
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