Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Local pickup when shipping was option was used

How to handle a sale that was set for shipping and was picked up locally - payment sent, item picked up already and customer left good feedback.

Simply another eBay money grab have packages generally been covered up to $100 for some time now?

Recently sold an item for around $150. When I went to purchase the label, I noticed a big, in-your-face reminder that the package is only covered up to $100 — and that additional coverage for the full amount would cost extra. They offered two options...

Has USPS shipping prices gone up? Or is it temporary?

HelloToday I saw that the USPS shipping price has increased. For example, the other day the price of a small flat-rate box was $8, and now it's $9 and a few coins. Is this temporary? Or will prices continue to rise?

purchasing additional shipping insurance no longer an option for ups and fedex shipping

There is no option to purchase additional shipping insurance when I chose fedex or ups shipping. The option only appears for usps shipping. I believe this is a bug...I tried on mobile and desktop, in advanced shipping options not basic

Resolved! Shipping out realistic looking prop/toy firearms from California

Hello, everyone! I'm looking to list for sale some FAKE, NON-FUNCTIONAL, TOY pistols, with absolutely no capability to fire any dangerous ammunition whatsoever, that strongly resemble their real counterparts, with nothing significant on the outside o...

Why are sellers being upsold on USPS Priority Mail - after the sale?

I appreciate the extra service - but why the **bleep** would I want to pay for it?? My listing is a Buy It Now - why can't I add that value when I add the listing? Another eBay screw job...or just pure incompetence...who knows.

Fedex Lost $3,000 Pkg in Transit As a Seller What to Do Next?

Been selling on eBay over 20 years, first time occurred to me that Fedex lost the package in transit. Happens to be a $3,000 item. Bought shipping label via eBay with max coverage possible ($1,000). Obviously buyer is entitled for item not received r...

Shipping location

My prospective customer wants to buy my kids bilingual books. She is getting this message: "unfortunately, this seller won't ship this item to Texas, United States" WHAT? I didn't put anything like that on my listings, I ship worldwide. Anyone know h...

Resolved! What happened to shipping costs?

So, I was hit with a pretty high shipping cost the other day when selling. It charged $8 on a $15 game that is only about 6 ounces roughly. Had read about the USPS price increases right after that and then decided to switch everything to paid shippin...

Fedex picture rules

If you think walking out to the Fedex truck to get your package saves the driver work, not so fast. If the delivery requires a photo, then they have to punch several extra buttons and get you to sign for it and then enter your name. They can't take t...

Is it MY Job to Adjust Buyer's Shipping Address???

So I went to ship an item that I sold and received the message from eBay saying I could not print the label because there are too many characters in first line of buyer's address. They had put their ENTIRE address in first line. I messaged buyer send...

USPS rates $4 higher than they "should" be?

I'm seeing posts from sellers confused about why their shipping costs are $4 higher on USPS services than they're expecting. The answer is you have "irregular package" selected on the listing form / shipping label page and the nonstandard packing sur...

Tracking information mix-up?

Hello! I recently made a purchase on eBay for a couple of different items sold from different sellers. I added each item to my cart and then proceeded to checkout when I was ready to purchase. Since I purchased items from different sellers, each item...

Wrong Tracking Numbers

This morning I received notice from eBay Then I received notice I go to the Order Details and I have I looked up the Tracking Number and it was delivered to someone in my city, but it was not I. The package delivered weighed 5.8 pounds. The items I o...

There's an update on your shipping labels (UPS)

We have received 3 such emails in the last @month for UPS labels. The emails tell us we owe additional money for the shipment in question. Small amounts ($2-$3), sure. But they add up. (We have received several other messages such as this over the pa...