evry1nositswindy • seller since 2013
@wastingtime101 wrote:
sheila@ebay wrote:
What you're seeing on the forum boards like the Selling board, that's a bug that Khoros is working on fixing.OK, well it's good news that the plan is to get it working again. Thanks for getting more info on that sheila@ebay. Is there any chance Khoros has given a timeline for a fix, or is the fix for this one dependent on the other forum issues (avatar, etc) being fixed first?
No timeline yet @wastingtime101 . When I report bugs it has to go through a process. Identifying the issue, replicating the issue, analyzing the impact to Community (does it impact everyone or just a few folks?), prioritizing the issue, getting resources assigned to fix the issue, then fixing the issue, testing the fix and then deployment. Deployment has to be done on a schedule as well.
With this issue, we're at the prioritizing phase.
@wastingtime101 wrote:
sheila@ebay wrote:
@wastingtime101 wrote:No timeline yet @wastingtime101 . When I report bugs it has to go through a process. Identifying the issue, replicating the issue, analyzing the impact to Community (does it impact everyone or just a few folks?), prioritizing the issue, getting resources assigned to fix the issue, then fixing the issue, testing the fix and then deployment. Deployment has to be done on a schedule as well.
With this issue, we're at the prioritizing phase.
Can you tell us what phase the "jump to first unread post" bug has advanced to at this point in time sheila@ebay?
@wastingtime101 fixing the issue hasn't made much movement since I was out of office, even though support has all of the details they need to work on resolving the issue and the issue is easy to replicate. I'm back now and I met with the support team today and have asked them to keep pushing to get this resolved.
There's also a code freeze right now and the Technical Account Manager is seeing if the bug freeze is the reason why support hasn't resolved this issue.
@wastingtime101 no new updates still. It's been slow moving with the support team since the holidays. 😕
@wastingtime101 wrote:
Not getting notifications for the last hour or so.
Jump to first unread message isn't working. It's taking me to the last post in the thread instead of the first unread post.
Hyperlinks are displaying fine within posts, but within private messaging they are not blue or underlined - they blend in with plain text. I'm using dark mode.
Font color isn't working. It shows color in the edit window but not in the live post.
The code freeze passed a few weeks ago.
The issue for jumping to the last post has been identified, finally, and the support team needs to implement a fix, which they know how to do. Right now I'm waiting for resources to get assigned to the project to implement the fix. I don't see this getting fixed for another month.
The notification issue was mistakenly closed by the support team and I asked them to reopen it last week. The problem with this one is that they're having a hard time replicating this. I've also seen this issue as well. I'll circle back around to this post and update the status here as well.
@wastingtime101 the ticket is still in queue with the support team, so no update right now. I think not being able to see the hyperlinks is annoying too. The person who gets the PM doesn't see the hyperlink unless they happen to hover over the text. It's not a good experience.
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