buyer wants refund and i want to decline

[oliver2788]

Buyer just requested a return because the game Alien fireteam keeps freezing.  Thats not my fault its the company who made the game.  He believes its my fault the actual cd but its not.  How can i decline it there is not option.  Can Ebay step in?

[doug_5857]

How much more Ignorant can you be???  EVERYTHING is the Sellers Fault. Even Delayed Shipping. Do you think ALL these experienced Sellers with all these years of selling under their belts, going to lie to you so you can screw the customer? eBay will also charge you $20.00 escalation fee if they have to waste their time to fix stupidity. With that attitude, eBay will send you on your way to the Big River real fast. Enjoy

[downunder-61]

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@femmefan1946 wrote:

It's not your fault.

But it is your responsibility.

If a baby poops in his diaper, it's his fault, but it is an adult's responsibility to clean him up.

Are you going to be the baby or the adult?

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Or the diaper ?

[chapeau-noir]

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@doug_5857 wrote:

How much more Ignorant can you be???  EVERYTHING is the Sellers Fault. Even Delayed Shipping. Do you think ALL these experienced Sellers with all these years of selling under their belts, going to lie to you so you can screw the customer? eBay will also charge you $20.00 escalation fee if they have to waste their time to fix stupidity. With that attitude, eBay will send you on your way to the Big River real fast. 

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You mean the Styx?  That's kinda scary.

 

[kh-jean]

Hi everyone,

Since this thread has gotten a bit off-topic, please bring the discussion back to subject established in the original post.

Thank you.

[iamalwaysright]

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@oliver2788 wrote:

the game is not defective.  i guess you did not play the game.  i played and beat it.  does it have some freezing issues sure but not bad at all.  it the companies fault not mine.  all the reviews are out for this game.  so the buyer should have known.

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Don’t shoot the messenger. You asked a simple question on your options here within eBay policy and returns process, and we all answered it unanimously. Not one person here gave a different answer to what your outcome will be. Do you think that it’s a coincidence? Or there actually might be some truth there?

You don’t need to defend your view to us, at least not to me because I don’t care. We are just messengers who are telling you exactly what eBay will do to you. If you have a problem with the policy, take it up with eBay. Convincing us of anything won’t change how eBay will drop the hammer on you if you fight the return.

[chapeau-noir]

I've been selling a long and time (since 1999) and everywhere online, and there are some things I just DO NOT sell, because they have too many problems.  You're selling to the world here, not someone who has some intimate knowledge that "everybody (apparently) knows" - sell that stuff locally or in special interest groups where people know exactly what they're getting.