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refund too early

Hi , I am not sure how to proceed with this situation. I had a customer that was anxious about delivery before christmas and contacted me at least twice a day to ask why the status update had not changed. I talked to customer services and was told US...

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Resolved! Packages to Canada piling up.

Any of you Canadian sellers know when Canadian Post will start accepting packages from US to Canada? Both the USPS and Pirateship which uses Assendia into Canada then Canadian Post for last mile delivery has not started accepting packages yet. My pil...

sale event fee

hello all, the "smart" ai assistant wasn't much of a help other than template answers is there a fee for a sale event? if there is, is it percentage or fixed? thanks

In the General Campaign, fees are usually deducted after the product is sold as per the fixed percentage. However, when I ran a General Campaign ad, $4 was deducted per click, which was unexpected. why?

is there a 4th dimension?

listed 15 things yesterday and had them all laying on my table to tag and put up today but 4 of them sold overnight so i was getting them ready for Monday and one of the sold items has went missing, it just does not seem possible, have looked high an...

why ebay won't automatically enforcing adding insurance to all items that has face value above $100?

Proving what you sent works.

So I have read and seen and heard stories of sellers getting rocks returned, people saying they got an item that does not work or other such buyer scams. I thought about this long and hard. So if I set up my packaging right next to my test bench, the...

eBay feed is gone from mobile! replaced with useless garbage! help!

So recently my feed has disappeared! It's gone! I relied on that to quickly check for new items to buy and to gauge the marketplace. Now all there is - is some garbage saved feed that just repeats the same few listings ive already seen on a loop! Whe...

Why does Ebay charge seller fees for an item that was lost and buyer refunded.

I sold the item, paid for the insurance and the item is still lost. Ebay refunded the item and charged me the $112.87 in seller fees. If I file a claim, I may get the money back if I file the claim for the full amount instead of the amount I would ha...

Length of time on seller initiated offers

How does eBay decide if you give the buyer 2 days or 4 days? I'm reading in the forum it's now 4 days (96 hours). I just sent an offer (from a buyer message on a listing) and was told to "wait 2 days for buyer's response". How do I know if it's going...

Why don't my items remain available to buy while a slowpoke waits to pay?

I don't have auto-pay enabled. I keep hearing about buyers having "their" item snatched out from under them (meaning they had their offer accepted but then stalled paying and someone else got it). But whenever I accept an offer, it disappears from my...

Buyer asked for refund based on description

I bought some Brooks shoes at Academy maybe 6-7 months ago. Ended up not using them. Never wore them. Listed and sold them as NWOT and no box. Took what I thought were decent pics. Sold them and buyer is now asking for a refund due to "clear signs of...

Resolved! Received an neutral rating, it is worth resolving.

Hi happy holidays everyone, I received a neutral rating on something I sold last month. It was a “comfrt” sweat pants and hoodie, the hoodie was brand new but the sweatpants was worn a few times, there was some worn in the crouch/ leg area and there’...

Buyer opens return stating item is open box which it isn't

I have a buyer that bought an item. Pictures clearly show the item SEALED in the plastic bag from the manufacturer. Buyer claims the item is open box and is used but both claims are false Buyer claiming the item is open box when the item is obviously...