Hello eBay Community,
I’m reaching out for some guidance on an issue I’ve encountered with an international eBay order, and I’m hoping someone here might be able to help.
Here’s the situation: A buyer recently placed an order with me for a limited edition etching. The agreed price was $250 USD, but the buyer from the UK has informed me that they were charged an additional $50 by eBay, which they don’t understand. The buyer mentioned that typically, import duties would be handled by the courier company, not added on by eBay. This extra charge has caused confusion and frustration, and they are now considering canceling the order altogether.
I’ve already tried contacting eBay support on my end, but they informed me that the buyer would need to reach out directly for an explanation. Unfortunately, I don’t have visibility into the buyer’s invoice or the additional charges, so I’m at a bit of a loss as to how to assist further.
Here’s what I’ve advised the buyer so far:
1. I suggested that they use the “Help & Contact” link on their eBay page and select the “Have us call you” option to speak with eBay customer support directly. I believe this is the best way for them to get a detailed explanation of the charges.
2. I’ve reassured them that the packaging I’ve prepared is secure and meets all shipping requirements, but it seems the issue lies with the extra costs they are seeing on their invoice.
Has anyone else experienced something similar where unexpected charges appeared on an international order? If so, how was it resolved? Is there any specific advice I can pass on to the buyer to help clarify this situation? I want to ensure the buyer feels confident in moving forward with their purchase and not canceling due to an unexpected fee.
Any insights or suggestions from those more experienced with eBay’s international order process would be greatly appreciated.
Thank you in advance for your help!
