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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

item not receive restication

Hey dear,I hope you are doing well.Dear, in my seller account last month, 5 cases were opened for items not received, but some orders were delivered the same day or after a few days.However, eBay restricted my .com and .ca accounts. I want to continu...

Resolved! Are “back offices” open on weekends?

I’ve been waiting to hear from a “back office” for a couple of days with no luck so far. I hoping to hear from them today—but are they even operational on Saturday? I don’t want to spend the weekend getting frustrated checking my account constantly i...

Markdown Manager?

Can you only run one markdown manager sale at a time?, Because I am running one & wanted to add a second, but they are not allowing me to.

Buyer sent return request so an affiliate can confirm order???

I have a good customer that asked me an unusual request. He offers me money to create listings for these development boards he purchased from me a while back. “Then he will repurchase,”Only thing is I don’t have these boards in my possession and I do...

How do I get rid of a refunded item on my eBay list

Resolved! USA Seller and a UK buyer can not buy my GSP item, Why?

I am in MP and I have most of my items selected to use the GSP. This morning I received the following message:------------------Potential Buyer:Will you post to United kingdom buddy? reed-sales:Only through the global shipping program. That option sh...

How do I know when I am getting close to the $600 for a 1099?

According to my Seller Hub, my "Order Total", which is the sum of all paid orders, including shipping, taxes, and fees for 2023 is $621.59. My "Item subtotal" which is the sum of all items in 2023, is $457.82. Which of these is used to determine whet...

Did ebay do away with call backs

I've always been able to get a call back from eBay. Now I keep getting directed to emailing them. Not everything can be explained in an email..

Resolved! Buyer paid ship now - but they have already received??

Several items are showing up still in my buyer paid ship now section on eBay - one that was picked up and recorded by eBay as being so over a week ago plus one that has already been shipped but not yet received. Why won’t these leave the “buyer paid...

SCAMMED BY EBAY --- CHARGED "sellers fees" for protecting myself on a Disputed payment from buyer?

I recently sold an iphone on ebay -- only to have the purchaser open an fraud ticket on their payment and have everything backed out on their end. luckily I was able to stop the shipment from going out right in time.. (Item ID: 134754052543) Thank go...

Sold 'No Returns'- wants refund, sent back same picture in listing claiming 'Not As Described'

Woman bids on and buys a model Department 56 building, about 8" high. I listed it Used, "Like new", and No returns.She files for a return. Ebay immediately grabs the money from my bank account, and puts it on hold.She says, "There's a light pole miss...

ebay Holiday Marketing---sort of...see Announcement

https://community.ebay.com/t5/Announcements/Hooray-for-the-Holidays/ba-p/34110313 I read this post from Adam Ireland , hoping (but not expecting) that he was going to reveal ebay's Big Holiday Marketing Campaign. But, unless I'm missing something, th...

Buyer Insists on Weird Name for Shipping Label, also Funds are Withheld for Longer?

Newer seller here - I’ve been trying to sell a camera, but I got a suspicious buyer. He bought the item within 24 hours of my posting it, and insisted I leave his last name on the shipping label as some alphabet soup instead of a realistic surname. T...

Resolved! Combined Shipping Invoice

A buyer purchased 4 items from me today. Tried to combine these 4 items and and calculate reduced shipping and was unable to complete the invoice. Ebay flashed a red banner on the screen stating the buyer had paid. So each item was charged separate s...

Overpayment of shipping fees

I had misquoted shipping fees in e bay, the item sold and buyer paid $40 more than it cost to actually ship the item. How do I refund the buyer back $25 of the $65 shipping fees he paid.