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Buyer claimed item not delivered; tracking shows it was. How long till this closes?

A buyer purchased an item on Nov. 19. Tracking shows it was delivered 11/26 but buyer says she did not get it and filed an item not received case on that date: 11/26. She lives in an apartment.The postage was run through eBay but I added the tracking...

Another ebay screw up...

Last night I came across a listing for a Hello Kitty product I had listed a while ago with no sales.Ebay somehow changed the spelling from "Hello Kitty to "Hello KItty".Thanks ebay.

Buyer did not specify desired product.

I had a purchase of an item of which I have several variations. The buyer did not specify which one. I have messaged the buyer three times with no reply. How do I resolve this as my shipping deadline is today!

ebay Search Changes

I've been noticing some of these things. Anyone else? https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2025/12/1765252650.html

This is why some buyers really make me leave a dent in my forehead....

Got a negative today that I cannot for the life of me figure out why some people seem to have a severe lack of comprehension or cannot read. Not only that, no return was opened, no message sent. Just straight to a negative. I mean.... What? So I sent...

How to refund money because of combined shipping

I sold 2 items to same person so I decided to combine shipping. They already paid for each item. I looked at help section but I don’t understand it. I got a new box and weight for both items and bought label. It says to go to my seller hub to the dro...

UPS over charge for $22, ebay WON'T dispute it

We've moved this thread to the appropriate board, please click the link to find the new location.

Sending Items VIa Snail mail with a stamp and No Tracking only effects "Top Seller", right?>

From what I understand, items that are sent without tracking only effect a sellers ability to be listed as a "Top Seller" right? I know it's not advised and can potentially lead to INR cases but I needed to know what the "penalties" are, and what tha...

SALES COMPLETELY STOPPED 5 DAYS AGO

So sales completely stopped again.. I thought the holidays would bring no stoppage, but no! I feel it is a definite shadow ban on my store listings! When sales start back, they are regular! This started after updates in September! Im down 50% since t...

Resolved! "Free Shipping" Isn't For Every Seller

Some of you remember when John Donahoe took over eBay and tried to destroy it so his buddies at Bain Capital could profit from hedging the stock. Luckily it didn't work, since we all still have this selling platform, but boy did he try! He completely...

What’s difference between add to cart + add to watchlist.

They still don’t buy it after a long time.

sellers promotion

I have been a top seller for a number of years. receiving all perks.I was stuck in DC had a few items to post so items were late. I informed each buyer who were fine with that. but got penalized. I still have a 100% feedback rating with a few thousan...

Undeserved restriction because of “eBay policy regulation”

I have spent hours trying to get an explanation for this restriction. So far, I’ve been caught in a fatal loop. Although I’ve been a member of eBay since 1989, I am new at selling.

Ebay authentication address or scammer

I'm mailing a $2000 gold necklace to/from NY. Ebay shows authentication address to CA. I can't confirm this is a legit address or a hacker. I only see two addresses that ebay uses for authentication, one in NJ and one in Vegas. Me and buyer both live...

Does a human work in EBay customer service?

I’ve had $800 on hold by eBay for going on 6 months, I’ve reached out to every possible “person” I can . I have a red banner that instructs me to either put a debit card or a bank account on file in order to get my funds, but neither will work. Unfor...