Warning from eBay

[honestabe411]

I had a buyer ask me to cal him in his first message sent. I told him that's against the rules and didn't respond after that. 

2 weeks later I get a warning from eBay... here's the screenshot.

If another memeber decides to do this will I get another warning or possibly a ban for something I didn't do?

[d-k_treasures]

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@odditiesandantiquities1 wrote:

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@nawlinsron2 wrote:
The mere fact that he needed examples tells you how out of touch these people are.
"OH...is THAT happening on my site?"

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Well I did get a response anyway. 

odditiesandantiquities1 Thanks for this, and I especially like this quote "I want to keep doing what I love without any vacations I don't choose to take myself." I'm going to send that to the VP of Product 🙂

Thanks for selling on eBay

Brian

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But List it, Ship it, Get paid stays .................

[ersatz_sobriquet]

Wow, what a horrid policy. If I was just a buyer here and received a notice like that from ebay when I asked a seller a question, I would never come back here again. How rude! 

Glad you did find a way to be in contact with your friend again, Vivian. That you were on ebay and that is how she found you and then were penalized for wanting to speak to  a long lost friend is well...disgusting, ebay, sick sick sick. 

[banana*shoe*boutique]

Right after I sent it I thought the same thing.  No we are tiptoing lol

But I'm glad it's not the same person.

[banana*shoe*boutique]

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But List it, Ship it, Get paid stays .................

Yes, and my question about how eBay now wants us to ship exchange replacements before the original is returned was ignored and goes hand in had with the slogan....

[castlemagicmemories]

   

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@tunicaslot wrote:

I'm sorry but you offered your email which is contact information. It's unfortunate this is happening but the manager was just telling you what you wanted to hear.

Email is contact info~you are correct.  

Here is the policy:

Policy overview

Members can send messages to each other through eBay. We encourage open communication between our members but we don't allow our members to use these options to send spam, offers to buy or sell off eBay, threats, profanity, or hate speech.eB We also don't allow members to offer, reference, or request email addresses, phone numbers or other contact information, physical addresses, web addresses, or links within eBay messaging systems (Best Offer, My Messages etc.). Ebay may monitor messages sent through eBay and between users for fraud, abuse, spam, and other violations of eBay's policies. Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.

Please remember that we don't have control over communication unless it takes place through eBay. Also, posts on eBay discussion boards aren't covered by this policy. However, we do have a discussion boards usage policy.

What are the guidelines?

Spam (email)

Threats

Profanity and hate speech

Feedback comments containing inappropriate content

Additional information

Why does eBay have this policy?

 

Additional site navigation

About eBay Announcements Community Security Center Resolution Center Seller Center Policies Affiliates Help & Contact Site Map

Copyright © 1995-2017 eBay Inc. All Rights Reserved. User Agreement, Privacy, Cookies and AdChoice

[castlemagicmemories]

Early on, Ebay encouraged you to call your buyer, or seller, if there was an issue.

I prefer not to call, but I bought an item that hadn't come.  So I called.  Long story short, it took more than one call, and while I did talk to the person, the item did not come because she was not shipping it, and it wasn't because there anything wrong with it or seller couldn't part with it.

I did get the item some time down the road when they sanctioned her account for not sending it when she was paid.  I learned, don't waste your time and money.

No free long distance back then.

[texasbusybees]

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@honestabe411 wrote:

UPDATE:

I was transferred over to eBay's 'Trust & Safety' department. I was told that the rep can clearly see this was not my fault, BUT they cannot remove a warning, they can only remove a 'restriction'.. 

He told me that if I receive a second email about this, that my account will be restricted.. He then said he's making a note and that if this happens, to give them a call to have the restriction removed. I was given a reference number and nothing else...the warning was NOT removed.. For all I know, this could be affecting my search ranking and sales.

I was quite annoyed they could not remove the warning, but at least I was given a reference number if the issue comes up. 

With so many changes in the site, I am amazed that I now have to worry about getting my account restricted... I had a buyer message me today with a price point and his zip code for shipping...and now I'm to scared to even reply. Which by the way the offer was for $1,350...and I can't even reply because I'm scared to get banned? This is amazing....

Change your HTML...don't get messages with phone numbers or emails(which I can't control)...remove active content that was allowed but not anymore.. WHEN CAN I JUST RELAX AND SELL WITHOUT HAVING TO DEAL WITH ALL THIS NONSENSE!? Is this how most sites deal with their sellers? Make them do all the work and give them warnings and restrictions for stuff they didn't do? 

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Isn't there a way to send a buyer an offer (like best offer) when they ask a question?  I had the option pop up to send someone an offer that sent a question.  (I did it, but they didn't buy.)

[castlemagicmemories]

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@texasbusybees wrote:

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@honestabe411 wrote:

UPDATE:

I was transferred over to eBay's 'Trust & Safety' department. I was told that the rep can clearly see this was not my fault, BUT they cannot remove a warning, they can only remove a 'restriction'.. 

He told me that if I receive a second email about this, that my account will be restricted.. He then said he's making a note and that if this happens, to give them a call to have the restriction removed. I was given a reference number and nothing else...the warning was NOT removed.. For all I know, this could be affecting my search ranking and sales.

I was quite annoyed they could not remove the warning, but at least I was given a reference number if the issue comes up. 

With so many changes in the site, I am amazed that I now have to worry about getting my account restricted... I had a buyer message me today with a price point and his zip code for shipping...and now I'm to scared to even reply. Which by the way the offer was for $1,350...and I can't even reply because I'm scared to get banned? This is amazing....

Change your HTML...don't get messages with phone numbers or emails(which I can't control)...remove active content that was allowed but not anymore.. WHEN CAN I JUST RELAX AND SELL WITHOUT HAVING TO DEAL WITH ALL THIS NONSENSE!? Is this how most sites deal with their sellers? Make them do all the work and give them warnings and restrictions for stuff they didn't do? 

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Isn't there a way to send a buyer an offer (like best offer) when they ask a question?  I had the option pop up to send someone an offer that sent a question.  (I did it, but they didn't buy.)

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Yes, there is.  This was just added this year.  When a buyer sends a question, the seller has the option to add an offer to that first response that they send.  

It is on the message, first one back to the buyer, and only on that one, though.

[honestabe411]

Yes. But that's not the point about how I 'could' send him an offer. I have no best offer on this item and the description even states that is the lowest price. All I was going to do was let him know that's already the lowest, but with all the numbers and zip he added in it almost seems not worth the risk to reply now.

[honestabe411]

Also getting this warning at the bottom of messages. Saying it may trigger fee's 

[gramophone-georg]

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@honestabe411 wrote:

On top of that, the bottom of the message states that my account isn't restricted right now, but any further and my account may be banned OR my listings could be hidden, are you SERIOUS?

I use this to support my fiance, 1.5 year old and my second child due in December...and now I don't have to just worry about changing my https to http or whatever, I now am getting warnging and threats against my account if it countines?! AMAZING!

I will call tomorrow...but even then...will 'Bob" overseas really be able to take this off my account...sure they'll say not to worry..but if i get ONE more buyer sending me their email or number then my account could be toast! This is ridiculous.

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Look for this to start getting sellers restricted and banned sometime right around or after November 15th.

[touchdownarkansas]

I thought that we were 'discouraged' from giving out the ebay CS phone number.

[touchdownarkansas]

I thought the slogan was--'yes, that is what the rule says,but it's not what it means'.

[kattinsanity]

OP~~I don't really like bringing up old stuff but you posted back the end of September about getting in trouble because someone asked YOUR contact info including your phone number & all your contact info and you replied to them that you could answer their questions "here".  You got in trouble for telling them you could answer all their questions regarding your contact info.  Is this problem related to that or is this a whole new problem of someone giving you their contact info?

[philsumm]

If I was just a buyer here and received a notice like that from ebay when I asked a seller a question, I would never come back here again.

Sellers can't say anything bad in feedback because it might discourage buyers. Sellers can't say anything negative in a description because it might discourage buyers. Ebay however, thinks it's perfectly acceptable to threaten a potential buyer with suspension for asking an innocent question.

What are they smoking?