• Daily Deals
  • Gift Cards
  • Sell
  • Help & Contact
  • Shop Deals

eBay Community


The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section


Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!


Marketing image for Groups Section


The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now


Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile


Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

There was a new message in my listing form today that demonstrates how much eBay knows about selling.


It recommended that I list my fixed-price item as an auction, that buyers are almost twice as likely to purchase it:








I was surprised when I saw this, so I looked at Completed LIstings for the last 30 most similar items, made two lists (fixed-price and auction). Here are the results:


Fixed Price - 17 items sold for an average of $5.29 each


Auction - 13 items sold for an average price of $1.61



There was no substantial difference in the style or quality of the items selling by both methods.




So what should we learn from this?


Either eBay's "trending," pricing, and analytical software doesn't give accurate information on prices and how to sell particular items or... eBay knows perfectly well that fixed-price items sell better and bring better prices in this category but wants sellers to sell by auction so buyers get those feel-good rock-bottom prices.



Either way, eBay gave me bad advice and I ignored it. I suggest you all continue to do your own research and don't trust eBay's suggestions. Look up the completed listings to see what works best for your product.

Selling discussion

Nov 25, 2014 9:00:12 PM PT

go sit in the corner eBay...

Previously, "I received an item that wasn't as described" went to Request a Return.



Now, "I received an item that wasn't as described" goes to Request a Refund instead:


Selling discussion

Nov 27, 2014 8:52:10 PM PT

eBay has a new solution for SNAD requests



Good morning everyone. What's up?



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

As friends and family gather on this day to give thanks ... please remember ...


And remember those that can't be home today because they are so far away.


far away


Jewelry & Gemstones Board Group

Nov 26, 2014 5:18:44 PM PT

Happy Thanksgiving



May you have a safe and happy Thanksgiving Weekend!



Selling discussion

Nov 27, 2014 6:13:38 AM PT

Happy Thanksgiving to All!

So I have this glass which has a gold coin embedded on the front. It appears to be a 1915 Austrian 4 ducat which I know has been restruck for decades. Thing is, this one doesn't have the bumpy border next to the rim like the restrikes I've seen. Sorry, don't know the correct terminology.


Thing is, would this be a replica of a restrike? second, why on earth would someone stick a gold coin onto a glass in the first place?








Selling discussion

Nov 26, 2014 2:25:37 PM PT

Question for ted or other coin gurus

hello, and Happy Thanksgiving everyone.

I have a set of 10 of this

Led glass ( bell sound, heavy), cut panels, ovoid bowl, 5.3/4" high, 3.7/8" wide (top), green-yellow under UV light.

Thank You so much for your help.IMG_0018.JPGIMG_0020.JPGIMG_0021.JPG

Pottery, Glass & Porcelain discussion

There was a thread posted on the old board  discussing a reproduction filigree Deco style sterling ring set with an  amethyst glass intaglio of a woman. The mark on it was quite interesting because it included the word Vintage.


The reason I'm posting this thread is because yesterday I bought a brooch that has the identical mark that was on that ring.It also had an original tag on it indicating it had been made in Thailand. Not sure if this info was known before so thought I'd share it here.

















Jewelry & Gemstones Board Group


Pottery, Glass & Porcelain discussion

Thought this was vaseline glass and could still be but was really surprised at the fiery glow.  Bright yellow faceted heavy glass beads on a gold string with a barrel closure.  Look at the bright orange glow under a black light.  Thanks for your help. CarolynDSCN8895.JPGDSCN8889.JPG

Jewelry & Gemstones Board Group

Nov 26, 2014 5:13:06 PM PT




Every Thanksgiving there's always at least one who can't make to the couch.....


New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Hi and Happy Thanksgiving!

I have had this set for a few years because everytime I researched it, I came up empty.

I am hoping that I can get some help here.

The creamer is 4 1/4" tall x 3 1/2" wide at the mouth not including handle.

The bowl is 2 3/4" tall x 5" wide.

I can make out "A Present From" but I don't know what the next word is.

Would this be a souvenir? I love the colors! 

Thank you for any help.DSCF9155.JPG

Pottery, Glass & Porcelain discussion

Anyone know the maker and the pattern name of this Amber Goblet?  Thanks for your help.



Depression/40s-50s-60s Glass

My grandpa had alot of military memorabilia. I found this massive collection of what looks to be black iron military pins. Could anyone help me identify them and tell me what they're for, what branch etc?







Militaria Collectors

Nov 27, 2014 1:27:16 PM PT

Could someone help me identify these pins?

I could not find anything information on these wings please help.
thank you


Historical Memorabilia discussion

Nov 26, 2014 4:40:51 PM PT

help me to identify this wings pls

It's real fur, because you can see the skin under the hairs, has two matching hairpin, a bow in back.  What fur would it mostly likely be?  Also the year?  Thanks.Mikes Stuff 1111214602.jpg

Vintage Clothing & Accessories discussion


The Stamp Board

Nov 26, 2014 9:06:18 AM PT

Airmail Envelope


May your day be overflowing with many blessings to be thankful for . . . 

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

I have this purse but I am unable to find any information on MorrieG anywhere. Has anyone ever heard of this brand? Age? Worth? Any help at all would be greatly appreciated! Thank you! 140.JPG


Fashion discussion

Nov 27, 2014 2:16:13 PM PT

Any information on MorrieG Beaded Purse?

Thanksgiving Warmest Wishes quote

eBay Cafe discussion

Nov 26, 2014 1:17:46 PM PT

Happy Thanksgiving

I could not find anything information on these wings please help.
thank youIMG_9329.JPGIMG_9330.JPG

Collectibles & Art discussion

Nov 26, 2014 1:27:17 PM PT

hel me to identify this wings pls

I have a few pieces of this, and the only thing that I can find on the mark is that it is Limoges, but an unknown maker.


Can anyone verify Limoges and/or identify the maker?




Pottery, Glass & Porcelain discussion

I got this on 11/5/2014 but have not heard back???




Selling discussion

Nov 28, 2014 12:27:11 PM PT

Spin and win ebay coupon not received

Here is a pic, I think it may be Field Flower or Sleeping on Snow. I have been looking for a week and can not find another like this

I appreciate any help at all! :smileyhappy:



Fashion discussion

I don't think these problems are normal -

  1. When I log into "community.ebay.com", when I click the buttons "Answer Center", "Discussion Boards", "Groups", etc., the URL will add #discussion (etc.) but nothing seems to have changed - WHY? I remember seeing "Sellers" under either Boards or Groups in the past...
  2. I have two eBay usernames - it's easiest to use the eBay greeting name for them - Doug & George (they show at the top left)
  3. I cannot "sign in" to the Community - most of my Community screens don't even show the "Register" or "Sign In" option (shown in the screen below), but when I click of "Sign In" (note the URL in the status bar at the bottom), the screen goes blank, there's a short pause, and then it refreshes, but without a "Sign In" option 
  4. I NEVER see my username and private messages - I did get a PM, eBay sent email, I clicked on the link and I get what youi see below
  5. Tech stuff - Win XP, happens in both Chrome and Firefox, I allow pop-ups for eBay.com

eBay Community Welcome Screen 2B.jpg

Note: I have copied the URL, opened it in a new tab, and it goes back to the same screen - I don't think I have ever seen a screen for Community login


Below is from Circa1901 (thanks!) - why can't I see this? Why does he have "Board" in his drop down menu? Mine only shows Community or Users...

eBay Community Welcome Screen 4b.jpg





Selling discussion

Nov 27, 2014 11:25:17 AM PT

Tech problems w/ my Community screens

I found the cobalt blue pouch beaded necklace and thought it was really cool.  I know that it was done after 1954 because of the faceted aurora borealis beads.  It's 50 inches long and the pouch is 2 x 2 inches and about 1/4 inch wide.

UB4359 - Copy.jpg


When I examined it closer I found that all the beads, except for the tear drop dangles are actually molded ON TO the wire. 




Kind of like the molded plastic beads on a thread ... but these are molded right on the wire in one continuous chain.  So the glass chain is made up of a repeat of a cobalt blue tear drop, then a faceted aurora borealis bead.  Like I said the tear drop dangle is a regular beads attached with a brass head pin.  Never seen anything like this piece so any help will be appreciated.  Going out for a few but will back later.  TIA

Jewelry & Gemstones Board Group

Thanksgiving Happy Thanksgiving quote

Coins & Paper Money discussion

Nov 26, 2014 1:22:30 PM PT

Happy Thanksgiving

Happy Black Friday To All!

Now that we've had our fill of turkey and shopping:smileysurprised: I guess it's time to get back to selling:smileywink:

Anyhow I have this piece and the flower sits off to the side-is there a spacific name for this type of necklace?

I was thinking a "sash" or "drape" necklace?? Any ideas?

Thanks to all whio take the time to look.




Jewelry & Gemstones Board Group

Nov 28, 2014 12:08:05 PM PT

Is there a name for this type of necklace?




I'm trying to get some info on these colored goblets.


Maker, type of glass (wine etc). Could they be nacthmann, moser, st louis, ajka?


How to describe, like terms I should include in the description would be helpful.


They're about 8.25" high.


Thanks for the help









roamer2g copy.jpgroamer3c.jpgroamer3i.jpg

Pottery, Glass & Porcelain discussion

Nov 28, 2014 11:57:33 AM PT

Need help identifying vtg colored stemware

Hello!  Just wondered if a glass/shade collector out there can help me determine whether this lamp shade, which I believe to be an Aladdin model 201 opal beaded drape design shade (on the basis of my Ebay/Google research).  I believe there were reproductions made, and I'm wondering how to tell if mine is an original, if it could indeed be from the early 1900's, what elements are thought to be deal-breaking features (e.g. roughness around the top and bottom edges?).  In the lighted picture, the chip seen on the bottom is actually that of the lamp underneath, on which it was resting.


Would appreciate any insight you might have.  Thanks!!




lamps 005.jpg



lamps 002.jpglamps 004.jpg

Collectibles & Art discussion

Hoping someone knows who made this vase. Bottom has a hand written name and silver/gray painted base. Stands 7 3/4"



Pottery, Glass & Porcelain discussion

Nov 28, 2014 3:44:00 PM PT

Blue Pottery Ringed Red Clay vase


I take it that these are perfume vanity items. I know they are hand cut crystal but can anyone id the maker and time period






HElp me with this cover piece. ERA? MAKER? FUNCTION? Came wiuth the vanity items above







And last but not least. Who and what is this pieceDSC03896.JPG


Pottery, Glass & Porcelain discussion

Ebay, you're running scared.  Afraid you're going to get cut out of a $.30 listing fee.  But that's not all, you're also protecting your 10% fee for providing a service that works as it should some of the time.  Then tack on the Paypal fees....mind you ALL fees are paid by sellers yet you **bleep** on them and are effectively driving prices up as a result.  That's real smart.  These days customers buy on price alone and they don't care where the item comes from.  Thing you fail to realize is that a seller's incentive already exists.  They want to feed their family.  But you interject with your awesome help.  An example is the modification of seller ratings recently.  You've asked sellers to work harder and gave nothing to them in return.  When was the last time you were asked to work harder and didn't want to be compensated for it? NEVER.


So now you'll argue that you're doing the sellers a favor by pushing them harder.  Guess what, if they earn more they worked their **bleep** off for it and you don't get credit for that.  You do however get paid more don't you.   Again, you gain at no expense.  Just because you think the seller will get more business because of your ever so wize seller management; the fact remains they did the work, not you.



Technical Issues discussion

Nov 27, 2014 12:00:18 AM PT

I copied and pasted your OWN link. Geniuses.

Is there any value in this book?  Conditon is poor - water stain and darkened pages.  Brittle.  No cover.  Still, a book written in the Tower of London in 1661 can't be all that common.  My son got it at the estate sale of an antiquarian book collector.  It was in a back room with a few hundred other books in various stages of poor condition.


Booksellers discussion

I have a few Asian plates I would like to list and was wondering if anyone could translate the markings on the back and tell me their age.  I am pretty sure these plates are all Japanese.  TIA!















Antiques discussion

Hi all. I just picked these up yesterday and as my research skills are zero to none any help would be most appreciated. I THINK they are Italian,but I base that just on the colors,and I THINK they are supposed to be the seasons ? Thanks in advance for any info on maker,era,etc.DSCN3016.JPGDSCN3010.JPG

Pottery, Glass & Porcelain discussion

Nov 28, 2014 1:51:38 PM PT

Italian ?

I thought it was American Eagle Outfitters but it's not.  Any one know who?  Its's very heavy!  It has lip stick. nail polish, perfume, cell phone, etc. key initials are AE Thanks CarolynDSCN8949.JPGDSCN8954.JPG

Jewelry & Gemstones Board Group

Nov 27, 2014 1:48:55 PM PT

AE Who does this stand for? Thanks

Bottom says Lenox USA. I believe this a Lenox Fair Lady water goblet, but I want to make sure that I have the pattern right. It stands 7.5" tall. Thank you in advance for your help!



Pottery, Glass & Porcelain discussion

Nov 28, 2014 8:14:14 PM PT

Lenox Crystal Stem ID Help


Pottery, Glass & Porcelain discussion

First post attempt


  Is this what it looks like?  I am thinking it is a body part pendant.  I do not have the chain.   And does anyone recognize the hallmark?  It sure looks like silver and is not magnetic but not marked so unless that hallmark indicates as such. It measures about 2 inches long by 3/4 inches.  See second pic first.   thanks for any help.  Hope to list it soon.



Collectibles & Art discussion

Nov 27, 2014 4:02:18 AM PT

Boobie Pendant? Jewlery

Grateful for so many things and people this year!  Happy Thanksgiving to all!....terri


wanda photo 5c321631_zpsdf22f6c3.jpg

Dolls discussion

Nov 27, 2014 10:04:57 AM PT

Happy Thanksgiving!

Hello All! Can anyone identify this artisan? Any assistance would be greatly appreciated! Thank you! David.



Collectibles & Art discussion

Nov 28, 2014 4:24:41 AM PT

horse bit

I'd be thinking crafter but the earrings are hollow.  Just as well, otherwise they'd be so heavy they'd fall off your ears.  



Jewelry & Gemstones Board Group

Some buyers, as we know, readily hit the negative or neutral feedback button without any contact to the seller.  Is there a way to block buyers that are constantly unhappy with sellers?

Bidding & Buying discussion

Just sold a $400+ item on eBay, everything went great, buyer paid promptly. I’m looking around at the shipping info for no reason and I realize that the buyer is based in Cambodia, but the item is shipping to an address and person with a similar name in California. I paid extra for the signature confirmation. If something goes wrong and the buyer opens a case against me for any reason, what precautions should I take? Assuming I get the item returned to me. And I also had a question about some comments I see around, how do I check the item, before I sign for it, with the delivery guy present? Doesn’t the delivery guy have a time schedule? How do I check if it’s the correct item without screwing myself out of my money if the item is missing or incorrect?


I know it’s a lot to take in but any opinions are appreciated!


Thank You!

Selling discussion

Nov 26, 2014 2:19:34 AM PT

Seller Precautions!

I'm trying to be a fair seller, but can I add a little more to my listings?

Selling discussion

Nov 26, 2014 4:22:31 PM PT


Let me start off by saying I'm a fairly seasoned shipper so I've already covered all the bases in checking what might have gone wrong, and still cannot figure this out.


I sold a pair of children's boots and the buyer paid.  When I went to print the label, I found that Ebay charged the buyer only $6.35 for shipping when they should have charged $11.55.  The shipping label page correctly displays "11.55" as the cost of shipping a priority 2-pound package from San Jose, CA to the buyer's location (Hawaii), and under normal circumstances that should have been what the buyer paid.  But the ACTUAL shipping that the buyer paid is showing as $6.35, and I confirmed this was the case in my paypal account.


I went back into the original listing - yes, everything was correct.  I had Calculated Shipping worldwide on a 2-pound priority mail package. 


And dimensions are NOT a factor here.  The boots are small enough to fit in a box the size of a Regional Rate A box - not that it's even relevant to this case, since I never specified dimensions in the listing NOR in the label I was about to print, which means that the standard non-balloon rate would be applied anyway.


I do not pass on shipping discounts to buyers either, but even if I did, the buyer should still have paid $8.99, which is my discounted price for a 2-pound priority package to hawaii.  not $6.35.


I can't even guess how Ebay came up with $6.35.  it's not equivalent to the cost of a 1-pound package to Hawaii.   It looks like it could be the cost to send a 2-pound package somewhere within Zone 1 of me.


Any ideas how this happened?


(By the way, I already called Ebay and talked to the shipping department.  CSR has refunded me in full for the cost of the shipping label and filed a report, but they're as puzzled as I am.)

Selling discussion

I just tried to save a customer $2.00 on shipping with a Regional Rate A box.  I can no longer select the box on the invoice.  Ebay had A and B available in their drop-down menu.  They never had C.  Now they have none.  What gives with that? I heard nothing about the USPS getting rid of them.  Are they scheduled to end the first of the year or something?

Selling discussion

Very wierd situation. 

I've had two seperate purchases from two different newby customers.  It's the same item, but different colors.  Both IDs were created Nov. 25, and obviously have zero feedback.  Both purchases have been paid, so I am responsible to ship.


Today, I received contact (via eBay email) under yet another ID asking to cancel one of the purchases. 

The note was sent through the ask the seller a question, not either purchase. 


 Again, the ID in the note was NOT either of the IDs connected to either purchase.


I responded to the email asking to clarify which ID they are referring to.  As of yet, I have not heard back.  Waiting....


I have no clue what to do.  Especially -- since I'll be dinged for a couple of defects if I don't ship soon enough, or if I ship and they return.


What would you do?  Advise please....

Selling discussion


Had the laptop that appears to be a retail return.  The box was taped up, I opened the box and the laptop appears new, but I had to test it to be sure.  Hooked it up, tested it, took a bunch of pictures of it running and the specs screen then erased it so that the buyer would have to set it up themselves. This whole process along with the pictures was in the description.  I listed it for $799 New Other and said it was an opened box and I tested it to make sure'  A guy offers me $400 for my $800 laptop and since sales have been slow I took it.  I should have looked him up first because he leaves negative to almost everyone.  So I got one too saying 'Sold Used Item As New" In the emails between us he told me the process on how to test it and how to erase it.  I have only Macs and did not know how to erase a PC.  I emailed him back and forth for a week, he said he is a drop shipper and will ask the buyer if he minds the condition of it and will return/remove neg if they are satisfied.  Haven't heard from him since.  


2:  Sold an item and with different choices of shipping.  FEDEX Ground or USPS Priority.  The guy picks Ground.  I ship within stated time and it take a week to get to him.  Negative feedback 'Slow Shipping'  


Can I fight these?  99.5% 6500 sales

Selling discussion

Nov 26, 2014 2:56:48 AM PT

Can I fight this neg? Two in a week

I shipped a glass double boiler on Monday.  The tracking didn't show up as accepted on Tuesday but another package sent the same day did so I decided to wait until today to find out what's happening.  Called the PO and was told that since I used a recycled box that was previously used to ship beer they were returning it to me.  I crossed out the beer advertising but I guess that's not good enough.


Question:  The buyer is in the loop and I informed her of what happened.  So what should I do next?  Should I cancel this sale since there is no way it is going to be delivered to FL from PA by Saturday even if I can get it reposted today.  Do they cancel the label that's already on it?  Can I reuse it on another box? 


TIA for any advice.

Selling discussion

Nov 26, 2014 7:24:17 AM PT

post office returning package to me.

This has happened to me a few times now. 99% of my listings are buy it now but for some reason buyers are able to buy my items without paying. So they move to sold but i never receive payment. This is getting very irritating and i want to stop it. eBay says require immediate payment is automatically on but obviously that is not the case.

Selling discussion

Nov 26, 2014 8:53:40 PM PT

BiN Listings ending without payment

I contacted ebay to ask them if Friday was considered a business day for shipping items sold on Thursday. I asked because I do my ebay from my job and we are closed both days. I have one day handling and do not want to ship Friday since it is a holiday/vacation day for me. When I asked them I was told that it was a business day, then upon further questioning, I was told it was considered a holiday and items sold on Thursday do not have to ship until Monday. I have been told wrong info before from ebay reps so I am curious if anyone else had this question and what the answer was.


Thanks in advance for the advice.

Bidding & Buying discussion

I bought a pair of Google Glass for $1800. And then I had to pay another $40 for next day shipping. I ordered a white pair, but he said that they weren't in stock, so he would send me a charcoal pair and then when I got back from my trip (that's why I needed them for next day shipping) I could send them back and get the white pair. So the charcoal ones arrived on time, but they were used. Even though I had ordered brand new ones for so much money. He emailed me (yes email, not ebay message) after I got them to make sure I actually got them. While that was nice, it was very odd for a seller to email me and not message me through ebay. It was sort of a red flag for me. So I emailed him back about the condition of the Glass and he said that "they are a floor model since you're sending them back", which I thought was odd, but not a red flag. So I got back from my trip and emailed him, he said to send them back and exchange them. Well a day after I returned, a family member passed away so I had to fly out to California for that. I got back and it had been past the 30 days that allow the purchase to be eligible for buyer protection, so I was a tad worried. After I got back I emailed the seller to just ask if I could return the Glass for a refund since they weren't the right color, and they were used. Plus he hadn't even ordered the correct white pair yet. I had paid for my cousins funeral so I was redoing my budget and I thought that I would ask if I could return them since they weren't a nessasary expense. Well he declined the return, which didn't make me mad, I sell things on ebay all the time and I would probably not want a return either. Anyways, he then gets a whole change of attitude. He starts calling me a liar, and all sorts of names. Furthermore, when I told him "all right never mind about the return, I'll ship back the charcoal ones today to get the white pair" he replies "I also need you to leave me excellent feedback before I ship the new unit out". Is that clearly not feedback extortion? He will only ship me my correct order if I leave him positive feedback, when in fact he only deserves negative.

Bidding & Buying discussion

Nov 27, 2014 10:08:08 AM PT

Feedback Extortion

Who's cooking in your home?  What are your favorite "must haves" for your Thanksgiving day feast?  Traditions?  Going out to eat?  One year I had Chinese food on Thanksgiving day ~ long story.....




A Part-time eBay Sellers Group discussion

Nov 26, 2014 8:32:19 AM PT

Happy Thanksgiving Part Time eBay Sellers!

I am a new member in eBay and actually my experience with it maybe 1 or 2 month maximum .. in last month I bought 4 items from eBay .. my problem with last one .
I won auction for mobile IPhone 6 in 23 November and immediately I paid by PayPal and direct eBay mark this item is paid but not shipped .today is 26 November and still status is paid but not shipped ..l send 3 messages to seller but he didn't answer .
By the way item location is USA ,
Shipping within 3 busines day ,
Seller fead back 100% by 135 members ,
Shipping is free by USPS parcel ,
Edyamted delivery from 28 November to 8 December , my concern why not shipping yet or maybe item shipped but not updated in eBay.
many thanks in advance.

Bidding & Buying discussion

Nov 26, 2014 2:25:09 PM PT

Paid items but not shipped

Since here lately one has to wait at least an hour to even talk to an ebay rep, and then maybe be unlucky enough to talk to a very rude one, not to mention never getting a defect removed, I am wondering if I should even bother to call....

I had 5 stars all along, and now I have 4.9 in "description" and a defect .

Running a report I found out who gave me the low stars. Person says the following in their FB for me:

I would highly recommend. Item matched description. Packaged well for shipping.

So- do you think that's worth the effort to see if I get it removed?

Also, am I allowed to leave a follow-up FB for her saying:

If you recommend me, why leave low stars???


Selling discussion



Please rethink the feedback system. You have almost all the data to automate this system and score a buyer and seller where it counts.


Why not have a feedback system that is automated. Let the ebay system score the transaction at differnt stages of the transaction. The system is already tracking the progress of an order. The only thing that is missing is time given to the seller to address a possible issue or the time a seller waits for valuable feedback. That part can be automated with a "Thumbs up :smileyhappy:" or "Problem button :smileysurprised:" for the buyer that does not necessarily mean the seller did something wrong. It means the Buyer had concers and do they have concerns often or how often a seller makes good on the concerns. A problem could be classified as anything such as the wrong size shoe sent in a mismarked box. If the "Thumbs up" or "Problem' button has not been pushed in 7 seven days, All is well and the transaction is closed out and scored.


Let the actual transaction speak for both parties. Not a one sided feedback system.


Just a few TRANSACTION categories that could be available for both seller and buyer could be: (I am sure there are many more) 

 J.DOE (301 Buy / 20 Sell)

Time from win to time items is paid for: (Average hours that pass):51 hrs :smileyindifferent:

Time from paid to time shipped: (Average hours that pass) 8 hrs:smileyvery-happy:

Problems reported and resolved: (resolved out of total problems)20 out 20 :smileyvery-happy:

Customer Satiisfaction (Satisfied out of total purchases)298our of 301 :smileyhappy:


And yes I do understand delevoping such a system would be costly, but I think well worth the investment.


Bidding & Buying discussion

Nov 27, 2014 9:19:31 PM PT

Broke feedback system

I sold my first item on ebay last week and accidentally shipped it without first receiving payment. I did not realize that he did not pay becasue I was under the impression that when the buyer won the bid, he paid at the same time. In addition to this, the email that ebay sent me about printing a shipping labe said that the sooner I ship the faster I would be paid, and that my funds would be held for a longer time becasue I have a new account. I thought that eBay had already collected the funds, and it would show up in my PayPal in a few weeks, so I sent out my item as fast as I could, not wanting to be a bad seller. The buyer asked me for the tracking number, I gave it to him, and he thanked me. A day after the item was delivered he still hadn't paid me and I sent him a message asking when he would pay. He then accused me of being a scammer and trying to get money from him for an item he never received. I thought this was very fishy because the USPS website said it was delivered. So I contacted his sister on facebook and found out that he had received, and opened the package with my shoes in them. I told him about this and he continues to lie about it saying he will pay me if they arrive(which they did). I filed an unpaid item case with USPS before finding out he had the shoes because thats what he told me to do. I think that this is fraud if he actually received the shoes am I correct? So now he has repeatedly lied to me, tricked me, and attempted to commit fraud. I don't know what my next step is, should I call his local pd? Can ebay help me? 

Selling question


Selling discussion

Nov 28, 2014 10:52:06 AM PT


Here are some photos.  I took the last one with flash.  Anyone know if it's Roseville or knockoff?






Pottery, Glass & Porcelain discussion

Hi my friends,

yesterday i received an email from PP which is this one:

"We are writing to let you know that one of your buyers opened a chargeback with their card issuer. The buyer stated that they did not authorize this purchase.
If you have any information to help us dispute this chargeback with the card issuer, please log in to your PayPal account and go to your Resolution Center to provide it.
Please submit your response within the next 10 calendar days. The timeframes for responding to chargebacks are determined by the card issuer".


I'd like to ask you what is this all about and how can i handle it? Thank you.

Selling question

Nov 26, 2014 7:06:22 AM PT

chargeback case

I buy early for Christmas in order to make sure my purchases arrive in time for the holidays. How do I handle feedback? Items that are sold as "new" will not be opened before Christmas (such as software) so I can not test to see if they work or are legit.


I want to be fair to the sellers as they ship promptly,but I do not want to leave positive feedback only to find out later it was broken, not working or not legal. I need to leave the feedback open in case something needs to be returned. eBay's policy on returns is that if positive feedback is left (say I leave feedback because of shipping) then you can not open a case if the buyer does not let you return the item.

Bidding & Buying question

Hi, Can you tell me where to find how many free insertions I have left? Thanks & Happy Thanksgiving! gl

Selling discussion

Nov 27, 2014 6:55:40 PM PT

Insertion Fees

if I leave negative feedback as a buyer can the seller leave me negative feedback even though I payed for the item within seconds ?


i purchased a item paid within seconds and seller is giving me the runaround blaming the shipping company for me not receiving my item yet ? i noticed they havent left me any feedback i think that is unfair that they are allowed to wait and see what feedback the buyer leaves before leaving feedback even though the buyers end of the deal is over as soon as they pay


Buying & Selling Basics question

Nov 25, 2014 11:56:55 PM PT

posting negative feedback as a buyer

My son dropped my packages last night at the post office, since I printeed my shipping labels he put them in the outgoing bin.  I checked thks morning and the tracking shows nothing, what can I do?

Shipping & Returns question

So I had a thread here, where I was talking about selling t*rd related holiday items.   do not spell out the word it will get us all pulled.

So I get on today and say something about K*ckstarter funding, and the whole thread gets pulled.


And yes I know I am just a waste of time, but sometimes a good laugh is worth the time

Selling discussion

Nov 28, 2014 5:54:47 PM PT

The ebay word police strike again, what??

The buyer sent me a message asking me to please tell his post office that he will pick up the package at the post office.  I plan to ship tomorrow. Anyone else get such a request? Does the buyer mean write a note on the exterior of the shipping envelope?  I wanted to find out if this is a common practice among buyers/sellers before I ask him to explain.

Shipping & Returns question

I am a 100% Positive Feedback (I used to be Top Rated with 20% discounts until the new seller requirements kicked in but that is another story) seller with over 36000 ratings. I am very disappointed with eBay's new return policy. I have a listing that I have sold hundreds of times - over and over again. The listing is perfect. It is described correctly and there are photo's of the item. It is explained in detail telling the buyer exactly what they are buying. The photo's clearly show the buyer what they will get. But wait a minute - now a buyer with a feedback rating of 7 buys the item from me and simply opens a case saying the listing was not as described which obviously is not true and guess what - they get to return it for a 100% refund - shipping included. So here are the facts. It does not matter what a seller does anymore. Ebay expects the sellers to lay down and accept the new rules that they have forced on them. They will make sellers absorb all shipping costs and completely disregard the sellers return policy for any return if a buyer simply states "item not as described". The seller can't speak about it and dispute the buyer's claim. So get ready sellers - be prepared to lose a significant amount of money from buyers who are careless. Shame on ebay for treating sellers like dirt.

Shipping & Returns question

Help... I had a listing that ended up being in a bit of a bidding war and the item sold for more than I had expected. High bidder paid right away and I shipped immediately.  She contacted me after it was delivered saying she thought I made a mistake because there were only 2 pillow shams and she had thought there were 3.  She further stated that she had just read the title and felt she had "misunderstood" but did not think I was deceptive... although I knew she was implying this.  I looked at the listing again and did not agree.  The title said it was for two pillow shams - a Euro sham & a boudoir sham.  The photos clearly showed two different pillow shams.  The item description was clear, stating ONE sham was a euro sham and the OTHER sham was for a boudoir pillow. 


I wrote the buyer and said no problem, I was sorry she misunderstood and to just go ahead and return the shams - that I would refund her.  She wrote back saying, once again, that the title on the listing was "nebulous" and that she did not want to see me "have a problem with eBay"... She then made a suggestion that made no sense - something about not wanting me to have to pay return shipping, selling to the next bidder so I could refund so I could "break even"... Her "kind concern" was veiled with underlying threats... that was apparent... but the message was not written in understandable words / sentences (probably from a cell phone).  It was garbled and from what I could gather, was not do-able.  She made more statements to imply it was my fault she did not understand based upon the title of the auction... By this point I was getting a little tired of hearing how it was my fault that she bid on two shams when she admitted she did not read the title or description carefully or view photos.


I replied once more and said not a problem; to simply return the shams, to not make this more than it was.  I said I didn't understand her "solution" or wanting me to "break even", that it would not work from what I could gather.  I said I did not see how I could have a problem with eBay (although we all know, as sellers, that we can be 150% correct and still get blasted), that the title and the item description were very clear, and the photos showed only two shams.  I said I cannot be responsible for buyers who don't read the listing/view photos and that maybe she just didn't want the shams... but that was not a problem; just return the shams.   I also said I have a 14 day return policy with the buyer paying return shipping (but that I would definitely cover return shipping if I had made a mistake with the listing).  I said I had not made a mistake in the listing, that I could not be held responsible for her not reading the item description or viewing photos (WHO bids on an item without even looking at it?!) and if she was really concerned about my "breaking even", paying for return shipping should not even be an issue for her.  I'm sure this will tick her off...  I told her she could just return the shams for a full refund (but not return shipping) or she could file a claim with eBay for "item not as described" - but that this would not be honest or fair, and that would have to be her decision.


The other issue is that I learned this buyer is also a seller and sells the brand label of the shams I had listed frequently.  I feel paranoid... The shams were in mint condition and I think she really wanted to ask for a refund or partial refund because she "only got 2 shams" and thought the listing was for 3 shams by trying to blame me for her "misunderstanding".  I even repeated her purchase to her in a note when I shipped the shams... How could she NOT know there were only two of them?  How she could make this assumption is beyond me.  No where did I state there were three shams and it was spelled out that there were two - and each one was described separately in the listing.  Always used singular not plural for description when describing each sham. 


I really think this is a seller (or one of those wacko people out there!) who is trying to take advantage.  I have had very few problems in 10+ years of selling - the times I have had issues usually seem to be with another seller.  I've found there are some pretty unscrupulous sellers who try to bully other sellers - to buy on the cheap, threaten or demand refunds and then turn around and re-sell an item to pad their pockets.  It's very disheartening :-(   We should be supporting one another, not trying to hurt one another! 


This time I just decided to stick to my guns and not offer any partial refund or return shipping... Why should I allow myself to be taken advantage of?  My listing was accurate.  She admitted she did not read the description or view photos... not my mistake.  I've offered a full refund - what more can I do?  Give the items to her? (!)  What the heck does she want and what am I supposed to do?  I feel cornered.  Can I contact eBay's resolution center regarding this?  I can feel the bad vibes on this one... I'm sure she'll be the type that will post neg fb if she can't get her way.  If I had made a mistake or the title and listing were not clear, I would own up to this and make things right, but that is not the case here.  I understand if someone made a mistake with their purchase - I'm more than happy to refund if she returns the shams, but I'm not going to refund part of her purchase or pay for her to return them when she was at fault.  I'll have to pay dearly for the return as it is, so why should I cover return shipping for her mistake?   I'll offer them to the next highest bidder - but my fear is she will post negative fb and then that potential buyer will see it and think there is something wrong with the shams, when there isn't... This is simply a case of a buyer who did not read/view the listing or one who does not want the item now that she has it... but I refuse to be bullied into a refund or paying for her mistake.  


This will turn into a defect if she returns it, I think... and the possibility of negative fb is not fun.  I'm sorry to rant here.  Her messages and attitude completely ruined Thanksgiving for my son and I... and it doesn't help to know that a "big" sale for me (I don't sell big ticket items) just went down the tube and that my feedback / seller dashboard/etc. will all be affected due to either one dim wit who bid without reading or a shrewd but dishonest seller who is trying to scare me... Again, sorry for the rant, but I had to get this out!  Thanks a lot lady - you really know how to disrupt someone's holiday :-(

Selling question

Anyone ever heard of this sort of thing? It sounds like they will send me a link to make the purchase. If it's real I should be able to log into my account and do the purchase without the link.

Payments question

OK, if I list something and  agree to use the global shipping service (and it sells outside the USA) it cannot be listed as free shipping unless I pay eBay for the shipping, correct?

Shipping & Returns question

The buyer is not asking for a replacement, but I'd like to be nice.

During shipment, the post office managed to drench an item with men's cologne, even though item was wrapped well and contained in plastic bag! I believe the buyer although haven't seen any photos of damage.


I have another almost identical item I could offer to replace -- again, buyer didn't request this, or say she was returning item, but it feels right to make situation right.


I would like to suggest that she return item for an exchange but not sure how to do it. Can she return item to me with a check for me to ship her another? Is that allowed by ebay? (probably not!)


What is best way to proceed, or should I just leave it alone since she didn't request return or refund?


Thanks for your help

Shipping & Returns question

What kind of box would be economical to use to send a football pennant flag so that It is not folded? I tried a Priority Mail tube but the card stock attachment got wrinkled.

Shipping & Returns question

On the bottom left of your answer, there's an arrow pointing right and it says "options. If you click on it, you can choose edit and edit your answer. I posted this cause a lot if folks can't find it. Took me a while to find it. I hope this is helpful. Happy Thanksgiving!! :-)

My Account question

Nov 26, 2014 11:31:14 AM PT

To everyone that can't find the edit button

Because couriers will not deliver a guitar without a hard case, I am delivering it in person. How do I get proof of delivery to satisfy paypal?

Shipping & Returns question

Nov 27, 2014 8:37:54 PM PT

Delivery in person.

Where do I find the specific title recommendations that eBay encourages me to apply? The words or phrases that would improve search results? 

Selling question

Nov 26, 2014 8:51:32 AM PT

Title Recommendations

I can no longer "save a search" or create a new "followed searches".  The instructions from eBay are to look for a box to check to "follow this search".  After I am at my search page, I can find nothing at the top, bottom, or side to check. 

Is there something I'm missing?  I've actually been a member of eBay for 14 years, but they keep changing how things are done or eliminating features I've found useful.

Getting Started question

Nov 26, 2014 7:34:23 PM PT


I have a customer who has purchased some items and made payment.  How long can I hold an Item after printing label before taking to post office.  This client is going to order several more items from me next week and wants all shipped at once.  I am locked into 1 day handing to maintain top rated.

Selling question

Hi, I am wondering which days sellers do not have to ship? Is there a calander that eBay has? I am offering 1 day handling time so I just wanted to make sure. Thanks!

Shipping & Returns question

Nov 26, 2014 2:22:26 PM PT

1-day Handling Time During the Holidays?

How do I receive an returning label if the seller doesn'r reply on my emails. Is there any other way to find the seller's address. He agreed the part to be returned.


Shipping & Returns question

Nov 28, 2014 9:10:44 AM PT

Returning label

Is it true that Buyers on eBay have 180 days after a purchase from a Seller to complain and ask for a refund or have I misunderstood?


Thanks for responding.

Shipping & Returns question


Buying & Selling Basics question

Nov 26, 2014 1:54:04 AM PT


     Greetings Community,

      Is there anything I can do about a buyer straight up lying in my feed back ? This person had won an auction I had. She started sending me

nasty, rude messages after One business day demanding I send it RIGHT NOW. She sent me several messages each one nastier than the last.

It got to the point that I cancelled the sale and reported her to ebay. Then she left feedback that was a total lie.  I have never had any problem before this

and I have been a member since 2007.  :womanfrustrated:

     I would also like to know if there is some way I can block this very rude, demanding person from bidding on my auctions ?

     Thank you for reading.

     Every one "Have an awesome day"


Selling question

Nov 28, 2014 11:40:40 AM PT

Buyer Lied In Feedback

When you buy something at a price of $ 2 and is written Free Economy  Int`l shippment, what it means? you will only pay $ 2 and will bring me purchase a postman or you need to go to the post office to get it and is completely free you bring it to me from America or China? only $ 2 will cost when you buy something from BUY NOW? wrime me huge sentence for free shippment receiving and paid shippment,when purchased item and how it works to get it with free shippment i wonder now in my thoughts

Getting Started question

and when i want to contact seller it asks me the item number and when i put it it said wrong item number because is removed from ebay, how do i get my money back or the new item?

Shipping & Returns question

First off, the buyer contacted me to see if I could overnight the item.  I agreed to do so.  So, I calculated shipping to their confirmed address (many dollars!  LOL) and then they state, they are on vacation in CA (not AZ which is where they live).


So, I state, no I will not ship this to a unconfirmed address.


48 hours go by.  I figured it is a dead transaction, non paying buyer.


Wednesday LATE I receive notice that they paid with a note to ship normal to their home address.  5 minutes later I receive another email that is tagged "request to cancel this order".  Since I was on the road for the holidays, I just let it sit till I arrived home tonight.  They were not in a hurry to pay.  LOL


But, I dig into the "request to cancel this order".  I cannot figure out how to do it!  Not a ebay newbie either.


I read this on ebay's information page.



Respond to a cancellation request from a buyer

A buyer can request to cancel a transaction within 1 hour of purchasing the item, even if they've already paid for the item.

When a buyer asks to cancel a transaction, you have 3 business days to approve or decline the request.

If you approve the cancellation request and the buyer has already paid for the item, you have 10 business days to refund the buyer.

If your buyer cancels a purchase, the buyer can't leave you negative or neutral Feedback or low detailed seller ratings about the transaction."


Ok, that sounds simple.  Exept, I don't know where to approve or decline the request! 


Once the item is paid, ebay has removed any link to cancel a transaction that I can see.


I would like to do this in a manner that protects my DSR ratings, my feedback and of course get my ebay final value fees back.


Any help will be appreciated.  Thank you

Selling discussion

Hi all,


This may seem like a silly question, but I can't seem to find the answer!  I recently linked my eBay to a business and got switched into the advanced lister, which runs super slow on my computer.  Is there an easy way to switch back to the "easy" lister?  The only way I've been able to do it is selling a similar item from an item I've previously listed or sold that used the easy format.


Thank you!

Selling discussion

Nov 26, 2014 2:06:17 PM PT

Switching from advanced to easy lister

I printed my shipping label about 1 hour ago and it has today's date. Will it be okay to go out Friday morning? My mail already came. I didn't think to change the date this time.

Shipping & Returns question

Nov 26, 2014 1:56:57 PM PT

I'm finally getting some sales again,



what should I do if a buyer can't open a link for the feedback revision. Is there any way that I can make it work, for i can't send him another one. 

Please advise ASAP.



My Account question

Nov 26, 2014 12:22:31 PM PT


what is the address for global shipping center?

Shipping & Returns question

Nov 26, 2014 7:53:15 AM PT

global shipping center

I have a "buy it now option" selected in one of my listings, but it is not showing to buyers? How can I fix this asap, I am being contacted to just purchase the item now.

Selling discussion

Nov 25, 2014 9:19:36 PM PT

My "buy it now" option is not showing??

I use to enjoy the watermark feature eBay used for personal photos uploaded for listings...this watermark would be a nearly invisible eBay username tagged onto each photo. I just wondering if this feature is still available or has been removed?

Tools & Apps question

Nov 27, 2014 10:39:04 AM PT

Where is my watermark?

Hi, what does Æ mean in relation to jewellery, rings or perhaps the type of metal it's made of I.e. an Æ RING.

Thanks in advance.

Bidding & Buying question

Nov 26, 2014 2:28:32 AM PT


I am a new member in eBay and actually my experience with it maybe 1 or 2 month maximum .. in last month I bought 4 items from eBay .. my problem with last one .
I won auction for mobile IPhone 6 in 23 November and immediately I paid by PayPal and direct eBay mark this item is paid but not shipped .today is 26 November and still status is paid but not shipped ..l send 3 messages to seller but he didn't answer .
By the way item location is USA ,
Shipping within 3 busines day ,
Seller fead back 100% by 135 members ,
Shipping is free by USPS parcel ,
Edyamted delivery from 28 November to 8 December , my concern why not shipping yet or maybe item shipped but not updated in eBay.
many thanks in advance.

Bidding & Buying discussion

Nov 26, 2014 2:29:49 PM PT

Paid items but not shipped

I have a question from a buyer who was watching an item but missed the auction ending without bidding. The item was relisted but the buyer can't wait for the auction to end (she would like the purse for her work xmas party.  There are currently no bids on this item and no one is watching this item. I don't have a problem selling it to the buyer but I do not want to break any rules and I would like to know what options I have.  Thank you!

Selling question

I listed a music CD, and was very careful to get all of the details exactly right. I even posted a photo of the original item.

The buyer just wrote to me because he thought it was a mini LP instead of a jewel case CD. The photo clearly shows a jewel case CD, and the info. supplied clearly does not say it's a mini LP CD. He wants to return it at his expense because he acknowledges it's his mistake.

Should I refuse to accept the offer to return, and if so, does he have the right to leave negative feedback based on his mistake?

Selling question

Nov 26, 2014 7:06:07 AM PT

Buyers mistake return

Hi again all! Have another purse to see if it authentic or not. This time Coach. I can not find anything like this purse on the internet.

Please see attched pictures. Thanks in advance as always, Melinda

<script src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/aba1bbb1/background/helpers/prefilterHelper.js" type="text/javascript"></script>

<script src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/aba1bbb1/background/helpers/prefilterHelper.js" type="text/javascript"></script>

Selling question

Nov 25, 2014 9:03:43 PM PT

Authentic Coach Purse?

I don't know if this is the right board, but a couple of years ago someone here translated a similar label.


This is a pretty scarf with Oriental scenes. According to that earlier answer on this forum, part of this label says "100% cotton." Unfortunately, I've tried guessing at other words in an online translator, but haven't had any luck. It's not "scarf" or "made in China."


Of course I can't type in the Chinese characters to translate to English!


Also, shouldn't anything that's imported after a certain date (forget the year, oy) be clearly marked "Made in China" in English? 


Thanks in advance for any help you can give.

Needle Arts & Vintage Textiles discussion

Nov 26, 2014 1:31:25 PM PT

Can anyone translate this label in Chinese?

I sold a new, unopened item. Buyer claims the item is 'garbage' and opens a not as described case. I offered hi a refund if he returned the item with the original, undamaged packaging. 2 weeks later and I still have no response from him. Will the case close automatically?

Selling question

Nov 28, 2014 5:17:55 PM PT

Buyer won't respond to case he opened

I came across the "check invoices in the past months" section, and remembering having to pay £120.00 for an invoice.


I checked the transactions and saw and remembered that the product I was selling had sold twice but no one payed for the item, and I relisted and carried on. I then noticed that it did add on £31 each time it sold but not paid.


Baring in mind this was June 2014.


Could I claim my money back on these payments in the invoice?



My Account question

Nov 26, 2014 11:29:37 AM PT

eBay Invoices

Hi all, a few days ago I bought a LED projector for $20. The seller had an acceptable reputation (98.4%) and had sold around 400 items. I paid through paypal straight away after I order it. A few hours after I paid, the item was marked as posted and a tacking number was provided (note that this all happened on a Sunday). The next day when I checked my purchased history on ebay and I got the message:


“We had to remove this listing from the site and you're not required to complete the transaction. If you've already sent payment, the sale should process as normal and you don't have anything to worry about. If you have any questions about delivery, please check tracking or contact your seller. If you run into any trouble along the way eBay is here to help. Please visit the Resolution Centre to help resolve any problems you may encounter.”


So the item have been pulled by ebay and I have checked that the seller is now unregistered. I checked the tracking number by clicking on it on ebay today and no event shown. I also used 17tracking.net (a universal tracking website for parcel) and I couldn’t track the item either. I got a feeling that this tracking number is fake.


My question is what should I do now? I know that ebay in the message asked me to wait, but I guess this is a generic message that appeared when item is pulled. For my case, the seller is now also unregistered. Should I file a case now with ebay/Paypal? Or should I wait until the end of the estimated delivery date to see what will happen, then decided on what to do? This is the first time it happened to me, so I am quite lost. Any advices would be greatly appreciated. Many thanks in advance.

Bidding & Buying question

I'm interested in purchasing a machine that is listed as not working/ use for parts. In the item description it states that only a battery is needed to make the item work. If I purchase the item, replace the battery and the item doesn't work would ebay feel this was a miss representation and likely cover with money back or would they feel that not working was the way the item was described and therefore I would have payed for an expensive paper weight?

My Account question

Nov 25, 2014 8:08:09 PM PT

Money back guarantee

I had a customer purchas an item and I noticed she was in canada, and it was going through the global shipping program. I don't do international shipping, I only ship to the US. When I list my items I always make sure that box is not checked, never had a problem. But after I saw that purchase I looked at my listings and almost all of them had the global shipping box checked. Then I went in and unchecked all my listings Then I went to the site preference and saw that I could opt out so I did and a while later looked at them again and the box was checked again on all my listings. I just took all my listings off. If I re list them will this happen again? 

Shipping & Returns question