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Please help with mark on elephant figurine

Thank you in advance


Pottery, Glass & Porcelain discussion

Aug 24, 2016 1:27:20 PM PT

Please help with mark on elephant figurine


Pottery, Glass & Porcelain discussion

Aug 24, 2016 2:24:26 PM PT

Need help with porcelain marks- Thank you

Hi, can any of the experts out there help me to identify this Waterford pattern? I'm new to Waterford and crystal in general and my research on the internet hasn't found a match yet!  The second picture with the red background may show the pattern a little better. Thanks in advance for any help!


Pottery, Glass & Porcelain discussion

I bought an item with FREE SHIPPING.




Then I received an invoice that included US$ 3.00 shipping cost.



This must a bug in the eBay system. I refuse to pay on principle.

I contacted the seller. No answer. I Wanted to contact eBay too, but the 'contact' process is driving me nuts. Seems totally designed to discourage you to contact support personnel.

Anyway, now the seller has opened an unpaid item case. Again there's no way to enter my side of the story.

I will not pay shipping cost. Very very unhappy with eBay. Am starting to look for alternatives after being a member since 1999.


Anybody with the same experience? Any suggestions on how to proceed, other than abandoning eBay?

Bidding & Buying discussion

Hello - first of all, is this a tray, underplate, charger?  Also, the hallmark at the back upper rim looks like F,S,U, then maybe a bird or rooster with a comb or feathers, then 58.  I have tried researching this, but am not having any luck with those letters.  The piece is 10" in diameter.  Thanks so much for any help you can provide.




Antiques discussion

Aug 26, 2016 8:00:15 AM PT

Help with silver hallmark ID, please

Hello. I was wondering if anyone has had similar issues...


I was looking at my seller dashboard this morning and noticed that I had a 1.74% on my Return Rate section. The reason It caught my eye was that it said 3 of 127 transactions. I have been selling on eBay since 1986 but I'm not a high volume seller. I had only become a top rated seller about a year ago now. Thing is, since the upgrade to top seller status, I HAVE NOT HAD ANY RETURNS TO DATE! How can it tell me I have 3 when that's not possible. When I click on the link to see all returns, I get a blank returns screen. Maybe I just don't know enough about this part of the top seller reports or is it clearly an eBay mistake? This picture was taken last week...Would love to hear from other sellers if they have any similar issues or maybe they can explain it to me...Thanks!






My Account question

There are a number of sellers listing a wide variety of items with the same exact UPC:076783016996



Does anyone know why so many sellers are using this exact UPC? Obviously all these items don't share this UPC.

It would be understandable if there were only 1 or 2 sellers using this UPC for all their items but how are so many different sellers all using this same UPC?


Does anyone know where these sellers are getting this UPC from? And why are they using it for such a random set of products?


GS1 shows that this UPC is registered to:

Bantam Books Inc
10019-4640  NEW YORK
United States

Selling discussion

Aug 24, 2016 1:14:12 PM PT

Mystery of UPC 076783016996

Its an 08 Ford Taurus with 100,000 miles. The flood damage was reported on carfax at 2014. The value is still deemed $6000, but I paid $3000. I have not sent him a certified check yet, just a $100 deposit to his paypal account. The pictures of the car look awesome and even has a video of him testing out all the electronics and him actually driving the car. Was the purchase worth it in your guys' girls' opinion and should I send him the money?

Selling discussion

Quick question--


I have all my cookbooks set to a buy three ship free promo. This is a permanent promo for me.


Can I use markdown manager to discount select books but still keep the B3SF promo? I've never attempted it and was just wondering if it's possible to do without messing the promo up.

Selling discussion

Aug 24, 2016 11:42:30 AM PT

Question about Markdown Manager

I had listed a camera a couple of weeks ago, it went for just over $2k at auction. Buyer did actions to make me suspect a scammer. Resulted in closed no pay case.


i immediately rexisted the camera, but added a Buy It Now. Within 1 minute, the auction closed with the Buy It Now. Buyer has private  feedback (over 3000 feedback, about 70 in the past month).


I've never seen a private feedback buyer, nor have I seen any Buy it Now close within a minute.


what is going on? I don't have a good feeling about this. Buyer hasn't paid yet (about 24 hours after close).


thanks for any advice or enlightenment.

Selling discussion

For all the efforts by all the posters on the "Building a better online community", they could do is give us C&#P! It's not as bad as the one starting with an S, rhyming with fit.
Poop, sounds childish and excrement, too technical.
Since there's so much of it, we should be able to say it

Selling discussion

Aug 24, 2016 4:03:18 PM PT

Come on, give us c&#p!

Recently, I sold an item through the bidding system. I did a check up on the item because technology tends to break down without notice, so I did and it wasn't functioning correctly. The item sold for under MSRP. I had to cancel the order because obviously I can't ship a broken item that I claimed was "Like New." to a customer. The customer then begins to bash me through emails and accusing me that I didn't want to sell the item because he won the bid at under the MSRP. (Note: He won the bid by $20 under the MSRP of $279). Obviously, I didn't cancel the order because the bid was low, but because the item was not working properly. He continues to bash me saying I was a liar and sounded very unprofessional. He then offer a solution telling me to send him the broken item for him to test it. I personally couldn't agree to it because I need the item on me to be able to RMA (warranty) it to the manufacturer ASAP and there was a chance he could open a fraud case and may not send it back to me use that advantage to RMA the item. 


In other words, how do I approach this professionally? I already sent him an email telling him my reasons for the cancel order but he continues to bash on me that it sounded like a kid or an immature adult that wants to make a huge fuzz about it. 

Selling discussion

I'm a new seller and recently have had lots of issues with scammers trying to trick me into shipping my laptop without payment.

I recently got an offer that seems normal, the user is new, but has had their account for at least a few days rather than the account being a few minutes old. Kind of a red flag, but might be a legitimate new user.

The only thing I find odd is that the shipping location is listed as "default, default, United States".

Is this very abnormal? I've never seen that before and don't know if I should accept or decline the offer they made. It was a reasonable offer, but I just don't want to deal with another potential scammer when I have other counteroffers I'm waiting on responses to.

I've attached an image and stripped any identifiable information.

Selling discussion

Aug 25, 2016 12:27:06 PM PT

Odd Shipping Location

About a week ago I bid on a vase and was outbid so I looked for another one and found one MUCH cheaper and bought it, about a day later the person who outbid me for the original vase removed their bid at the last second making me the highest bidder and I won the auction by default. Once I found this out I immediately contacted the seller explaining that I purchased another one for a cheaper price and that I did not want theirs, they responded with exactly this message "friend, please find it in your order, click cancel the order. Thank you." clearly I cannot do this as it is NOT an option for buyers, only sellers can canel a purchase I even contacted eBay about it several times to confirm they told me to contact the seller and ask them to cancel it and I have done so several times and received no response. I even got a message from eBay telling me they contacted the seller letting them know they are the one who need to cancel the purchase but today I got a message from the resolution center DEMANDING payment! I am so sick of this, there's nothing more I can do I certainly am not going to pay for it and there doesn't seem to be anything I can do other than constantly contact the seller asking them to cancel it and contsantly being ignored. Can anyone actually help? I have no idea what more I can do, there seems to be absolutely nothing I can do! I don't want this to damage my standing on eBay, I have never had a problem like this before.

Shipping & Returns discussion

How can I tell if someone else has made an offer on a Best Offer item?  If its possible, how would I know how much that offer was?

Selling discussion


I normally expect a seller to reply to a question/s out of courtesy.


Recently, I was interested in an item which was listed but in my mind not a complete set.


I asked a the seller a couple of questions, two separate mails a day apart and he never replied.


I would and have come to expect a reply from Ebay, Amazon sellers as normal order of business, if I knew he would not reply then I would have not waited for his reply and waste my time, when I could have bought it from elsewhere.


I feel he wasted my time and was not courteous, silence is more like a slap in the face. I am talking to him, why is he ignoring me, that sort of a thing. It is rude in my opinion and demeaning. It is the same as being in a shop and ignored. 


Why can't we have a rating for that?


Those who visit the site could be made aware this seller might not reply and therfore arrange for an alternative.


I am painfully aware sellers take their time as so valuable, and the seller includes his times worth in the price of the goods.



Buying & Selling Basics question

Aug 24, 2016 2:03:30 AM PT

No courtesy reply from seller

I have a 1 day handling time. Buyer paid 8-23 but wants me to ship 8-26. Will I get a defect or what will happen? Will I be struck by lightening by the ebay gods?

Selling discussion

Hey, I was reading and saw an answer to a best offer that " includes shipping" in the comments...sent to a seller.


it was said that a buyer CAN NOT do that. In fact it was a buyer scam etc...and that it violates policy.


well here is info on site map page : http://pages.ebay.com/help/buy/best-offer.html#using


no where does it say that they couldn't include a 'Includes shipping" or "free Shipping" .... It refers to the price, but in fact that could be considered settling on a price.


NOW I know there is a policy that a buyer can't try to change the shipping AFTER the sale...as well as the seller Can not either...all after the sale has been done. 


SO, can some one give me the policy that clearly states that a buyer can't add a comment of "includes shipping" and that if I were(and have) accepted it before noticing it...I was not required to fill the order....Which I would because I failed to read it, and I would expect the buyer to read any comments too....


BUT, could you send a link as to a clear cut policy ..... cause I think they can actually, even if it is just technically grey area....as in the price is settled ...based on the comment and "accept" done




Selling question

Aug 24, 2016 7:52:15 AM PT


An unpaid item dispute was recently closed and I received a credit for my fees.  I want to leave negative feedback for this person but when I try to leave feedback there's no place where I can leave positive, neutral or negative feedback.  There's no box for me to enter the reason why I'm leaving negative feedback.  The only thing that is there is the "Leave Feedback" button or Cancel.  I've tried entering the item # even and it just refreshes the same page where there's no place to leave feedback.

Selling discussion

I bid on an item that had shipping at $12+. While I was waiting to win the bid, my daughter brought the listing up on her pc and saw shipping was increaded to $21+ for the next bidder.  After we won the bid, I went to pay and it still had $12+ shipping.  I had to change the shipping location and the shipping increased to $21+.  I've tried twice to resolve this and the seller is not responding.  I am a prompt payer (99.99% of the time) and I'm getting anxious about 3 days going by and not paying yet.  What should I do?

Payments question

I sold an item today that is (for me) in the higher dollar range. The last 3 I sold, it was very apparent the buyer was in some way in a field of work that required this item. This last sale has me a bit baffled because this does not appear to be the case in any way, shape or form. .


No red flags, in fact this appears to be an excellent buyer. Just a little want of caution on my part and I would like to go ahead and pay the extra to require signature for receipt required. I will also be paying for insurance (USPS)  Would this make a purchaser upset or angry? If someone else other than the purchaser signs for it and there is something strange going on will I be covered? Any direct experience with this would be appreciated. ThanksSmiley Happy 



Selling discussion

I would like to hear comments on my ungoing problem regarding a combined shipping debacle. The customer bid on two items originally listed as First Class mail and 2 items originally listed as Priority Mail. I sent her a combined shipping invoice with the economy shipping option (Fedex Smart Post) or the Priority Mail option (flat rate box). The postage difference was over $6.00. She paid for the economy shipping and the order was mailed within the upload time frame. However, I received two late shipper defects for the Priority Mail items and no defects for the First Class mail items in the box. So apparently half the box arrived on time and the other half was late. When I contacted e-bay I got the usual runaround, that's the policy, etc. Today I spoke to a supervisor and she said that unless I have proof that the customer e-mailed me and told me specifically that she wanted the Fedex option, the defects can't be removed. I offer combined shipping all the time and I never had anyone contact me about their options. They simply pay for the option they want and I send it. My argument is that if she paid for the Fedex service, it is implied consent for me to use it. I also have a copy of the invoice I sent clearly showing the 4 items with the two options offered. They say that that is not proof. However, if she paid the correct amount off the combined invoice, what more proof do they need? Any ideas?

Selling discussion

I accepted a Best Offer on an item, but the buyer didn't pay or communicate for 5 days.  I opened an unpaid item dispute after 2 days.  Finally a few hours before I'm able to close the case and get the fees back the buyer paid.  However, with the extra hassle so far, I really don't want to deal with this person, so, I want to cancel the order, can I do this?  What will happen?

Selling discussion

Won a MacBook Pro in an auction. That was Sunday. It's day five since the sell, though the seller had until yesterday to ship. I haven't heard a thing, the item has not been marked shipped. The seller has a perfect feedback rating and has been a member since 2001. Is this normal? I know something could've happened (family emergency, death, alien abduction) and I'm open to refunds and excuses, just curious if folks with perfect feedback normally act this casual,or am I overreacting? I had a seller pull an item AFTER I bought it on Reverb last week. (Reverb is ok with that!) Maybe it's just my month to hold the green weenie?

So, yeah, I know I'll get my money back, but $1000 is a lot of money not to have for what could be weeks. I feel like someone has hacked this persons account. They have the same computer listed--same pic, details, and SERIAL NUMBER--which seems insane, but eBay is apparently cool with this! Is there anything you'd suggest I do other than wait until after the last delivery day? How long does it take to get refunded usually? 


Bring on the seller apologists. Tell me I'm somehow in the wrong. 

Bidding & Buying discussion

In recent years, digital items have become increasingly more popular. However, eBay still requires you to send these out with a tracking number, defeating the whole purpose of what these items are meant for in a way. Does anyone know why they don't implement a system where you can simply enter a code into a field specifically meant for this which goes directly to the buyer? Doesn't seem like it would be too difficult, especially with the budget eBay has. It would prevent a lot of fraud that has been going on via the site as well. Thougts?

Selling discussion

I’ve noticed something a bit strange about my listings over the past year or so. I get very few questions from potential buyers, due to the simplicity of the things I sell, and the full description and multiple photos. Most are requests from foreign buyers and from people asking for my “best price” (all of my listings are Fixed Price). More often than not, whenever I receive a question, the item sells within 2 or 3 days to a USA buyer (never the questioner).

My items don’t move quickly because I price them fairly high; my sell-through rate is around 40%, using 30-day listings. So this pattern is pretty conspicuous, to the extent that I may start sending myself questions on a couple of items just to see what happens.

Has anyone else noticed anything like this? Is this one of the parameters used by Cassini?

Bidding & Buying discussion

Aug 25, 2016 12:41:21 PM PT

Items sell quickly after a question is asked?

I have a Prada Vela cross-body bag that has seems to be authentic (the "R", lining, back of zipper, & stitching seem correct). I have the dustbag & the authenticity cards, BUT there is no white tag with a number attached in the inner zip pocket. I am selling 15 similar Prada bags for the same client & all the other bags have the inner white tag. -Is it possible that this is authentic even though there is no tag? Thanks for any & all advice!

Fashion discussion

Aug 24, 2016 2:14:27 PM PT

Prada Bag authentication help

I had an item listed at $850 minimum and $1200 BIN. Someone offered $1075 now and I'm good with that. They placed a bid for $1075, but they are the only bidder now, so the price still sits at $850. If I end the auction, I'll have the $850, not the $1075 we agreed on. I can't edit the item to change the BIN to $1075. How can I end the auction and sell it to them for the $1075 we agreed on?

Selling question

How do I find out if I have an existing Pay Pal account?

Buying & Selling Basics question

Aug 24, 2016 9:28:36 AM PT

Pay Pal Account?

I recently sold a screen protector for a phone and the buyer contacted me saying it didn't fit.  I asked them what model was printed on the box and they told me that they have already thrown the box away but that it said the correct model and they still have everything from inside the box.  They then told me that it was just too long for the phone otherwise it fit.  


This same screen protector (same manufacture, same model) has around 100 reviews with pretty much all of them being positive, the ones that were bad never mentioned that it didn't fit.  


I really just find it hard to believe that this one doesn't fit.  I also find it odd that they would throw the box away, for one why would you throw the box away if it didn't fit?  I do not believe that they removed the contents of the box, then went and threw the box away to where they could not retrieve it, and then tried to put on the screen protector.  I also don't think they would throw away the box because it has two screen protectors in it.


Normally I just accept refunds with out asking any questions but I'm having a hard time with this one because I don't think the screen protector did not fit, maybe they just don't like the product or messed them up when trying to apply them.  


I also have No Returns listed but I don't think that matters if they claim it doesn't fit.  


I asked them for a picture of the screen protector not fitting which I think is important because it came with two screen protectors and they told me they still have all the contents of the box so they should easily be able to show me it doesn't fit.




So what should I do?  

Shipping & Returns question

Aug 23, 2016 5:57:01 PM PT

Buyer says item doesn't fit

I go to site map on ebay US.  I enter to revise feedback and am told I have no revisable feedback and then all the sudden I"m on ebay AU.  This has happened three times now-Twice on Firefox and once on IE.

Bidding & Buying question

Reveived a message in my email that I tie to Ebay Sales.  It appeared in my SPAM folder and appeared

as if it came from Ebay from a buyer posing a question.  It DID NOT come from Ebay messaging.


Buyer states that it has been 5 days since he paid for an item (shows over $1000) and I dont even know

what this item is let alone sold something to anybody this expensive.  Buyer states that he has contacted me

multiple times ( first time I saw anything on this ) and now threatens to report to the Police.


How ( or do I ) even respond back to this?  It would appear that this is some sort of scam.


Has anybody got anything like this before and what did you do about it.


Again, this came into my Spam email, not thru ebay messaging.


Thanks in advance

Selling question

I would like to list four of these Villeroy & Boch 11-3/4" (chop?) plates and of course, would love to have the name of the pattern in the title.  I have looked at 14 pages of patterns on Replacements and found nothing.  I have Googled until my eyes are googled and cannot find this pattern.  Is it possible that these plates are accent plates for a plain aqua rimmed pattern?  Any help or sources would be greatly appreciated.  Thanks for looking.

Pottery, Glass & Porcelain discussion

Aug 25, 2016 3:41:04 PM PT

Help with my Villeroy & Boch pattern

i want to know if a buyer is legitmate or not, because they left ne their phone number for me to text them about my product of what I'm trying to sale.

Buying & Selling Basics question

I received payment for an Item that is still listed, it has 20 days left before it closes. What do I do? How does this happen?

Selling question

There was a recent post about a seller who didn't provide a tracking number, case was escalated, etc. As part of his post, he pasted the response he got from CS.


There's a part of the response that caught my eye. Here is part of the CS response:


"...we expect our sellers to be at par when it comes to providing customer service, therefore, using ‘Seller Standards’ to focus on what matters most to buyers; these include but not limited to: getting the item they ordered on time, receiving an item as described on your listing and providing effective customer service to resolve any requests for help from your buyers. This is measured in 3 metrics: • Defect rate • Late shipment rate (starting February 2016) • Cases closed without seller resolution."


What I'm curious about is CS saying one seller performance metric is late shipping rate. I thought we were measured by only two metrics: out of stock and cases closed w/o seller resolution?


Maybe I dreamed it, but I seem to recall Griff saying several times that the shipping metric wouldn't be used against sellers (or something.)


What am I missing here?

Selling discussion

Aug 26, 2016 12:33:19 PM PT

Shipping metric

Anybody know what this small fancy Coalport porcelain item is used for.  It's about 6" tall, has side handles, and holes in the top. Thanks for replying! 

Collectibles & Art discussion

Aug 24, 2016 2:31:58 PM PT

Help Identify Coalport Porcelain Item



I got contacted by a buyer today saying they haven't received their item yet, even though USPS tracking saying the item was delivered two weeks ago. I asked them to contact USPS and open an inquiry and check to make sure they had it mailed to the correct address. What else should I do?


Thank you

Shipping & Returns discussion



I have been on ebay for several years and for a while have sold the same type of item without ever having delivery issues. Usually these items go for low amounts so I do not provide tracking. The items are small enough that they can go USPS First Class for an envelope and usually arrive within a week


In this sitaution a buyer won an auction, paid for the item, and I shipped it out a day or two later (marking as shipped). About a month later, with no previous communication the buyer opens up a case requesting a refund saying it was not recieved.


This is a low cost item so I could just give the refund, but on the principal of it and for future reference is there any other option? I am not sure if it is worth it responding to the buyer essentially saying I did ship the item and that I would not be providing a refund, or if there was any other mechanism to use when responding to a case. I have a feeling that giving a refund would be less of a hassle, but any other tips/information would be appreicated.

Selling question

I have these two (what appear to be) candle holders.  The bottoms are marked with what appears to be a castle or crown, but is a pretty simple marking with no details.  Any help in identifying the maker would be much appreciated.

Thanks in advance for your help!

Collectibles & Art discussion

Aug 25, 2016 9:12:18 AM PT

Ceramics Mark - Help Identifying

Buyer bought and paid for an item on July 28th, 2016.


Tracking shows the following:

Notice Left (No Secure Location Available)
Aug-01-16, 11:16 AM, NEW BEDFORD, MA 02746

Out for Delivery
Aug-01-16, 08:18 AM, NEW BEDFORD, MA 02746

Sorting Complete
Aug-01-16, 08:08 AM, NEW BEDFORD, MA 02746

Arrived at Hub
Jul-31-16, 09:43 AM, NEW BEDFORD, MA 02745

Departed Post Office
Jul-29-16, 19:21 PM, WARREN, MI 48089

Picked Up
Jul-29-16, 15:39 PM, WARREN, MI 48089


Today, we received the package back with a, "Return to Sender" sticker. Buyer has not contacted us or given feedback for this transaction, though it seems the buyer has never left feedback for any sellers.


I have never handled a case like this so I am wonder what is the best course of action to take.

Shipping & Returns question

I had a buyer go through the return center. They want to return an item because they say they donot have the money to pay for it. (They already have the item. They just want to send it back and get their money back.) How can I handle this so as to not have a defect? Do I accept the return or deny it and jusat ask the buyer to return the item and I will refund them? I'm a little confused as to how eBay has set up this whole thing.

Shipping & Returns question

Aug 24, 2016 12:47:21 PM PT

Handling return so as not to get a defect?

So I see stores with Save $5 of Every $30 you spend and all I can do is offer money off shipping - I'm already doing free on most everything so where do I do this or is it feature of a better subscription or upgrade with Ebay?

Selling question

and they do this over and over. Sales tax is in my listings but I keep having to pay it myself because eBay doesn't invoice it.  I cannot beat them to the invoice because I have to look up the rate and by then eBay has sent them proof that they don't have to pay what the listing says.



I don't really expect help because ebay doesn't care whether they are doing their job or not, as long as they get paid.

Selling question

Aug 24, 2016 11:18:54 AM PT

eBay invoices the buyer minus sales tax

Buyer said item didn't work, but they took it to Staples to be checked.  Now she wants to return item for refund and she contacted ebay. I thought once a business checked out the item, it nullified any returns. 


 Item was returned to me, I checked it and it works fine.  Do I have a leg to stand on with ebay or should I just forget it?

Shipping & Returns discussion

Can someone please help me identify what it looks like 2 signatures on this picture, please?  Any help is greatly appreciated.

Collectibles & Art discussion

Aug 24, 2016 10:01:01 PM PT

Signature Identification

1991 enor pro football hall of fame cards "one free admission to the pro football hall of fame" i bought a box....thank you, greg

Collectibles & Art discussion

Never seen this happen before, I purchased a mens eletric brow trimmer for a $1.30 from an HK seller, then the next day in my purchase history that mens brow trimmer is replaced with a girls nail art pen set, priced at $1.04. I then checked the sellers store for the mens brow trimmer, and they relisted it for $3.53.This was a buy it now purchase. I then contacted the seller and only received a thank you & expected deliver date reply from them?. Does this mean they will send me the girls nail pen set instead of the brow trimmer that I really ordered?...... 

My Account question

Aug 24, 2016 6:52:20 PM PT

HK seller issue

Getting Started question

3 weeks ago, I ordered an hdmi cable. it arrived 2 weeks ago, and was seen in my purchase history. today, when I view the purchase history, instead

of seeing an hdmi cable, I see, in its' place, an led reading lamp. the hdmi cable purchase is gone. everything else about the transaction is the same: the seller is the same, and the price is the same. Has this happened to anyone else? thanks.

Buying & Selling Basics question

Aug 25, 2016 3:45:40 PM PT

wrong item showing in purchase history

I bid $96- on and won a pair of moccasins that were described as elk and buffalo by the seller, and made by Itasca Leathergoods. I knew that these sell new for around $350.

When I received them, the shoes had an Itasca label which says "Full Grain", and the price $250- Looking on the Itasca website, I can see that this means they are made of cow hide. NOT ELK!

The reason I wanted the elk is that elk is much softer than cow leather, and easier to break in. I emailed the seller and explained I was very disappointed that they were not ELK as she described, and asked if she would consider a partial refund of $20-

I have  bought and sold many items over almost 10 years of ebaying ( I have 100% positive)and I have occasionally made mistakes in my listings. I am always happy to let the buyer keep the item and give a partial refund that is fair to both.

I think that asking for $20 is more considerate than posting negative feedback, which I would never do for someone who I guess made an honest mistake.

The seller sent me a nasty email saying she had contacted ebay and they recommended she open a case against me if I don't return them for a full refund,For me to make a return involves of driving to a post office and standing in line etc etc, at least 45 minutes.

My question is ,is it OK to ask for a fair partial refund for an item not as described? It was her mistake to describe them as the more valuable item.

Payments question

Buyer agreed to pay extra shipping fees so that they could receive package B4 a given date. I will ship Priority instead of parcel select. The additional charge is $12.50. How do I add this to the account and get paid B4 I ship.

Shipping & Returns question

Aug 25, 2016 12:19:28 PM PT

How to charge for extra shipping cost?

I bought a watch "U8" but when I received it, it was smashed and in a very bad condition, I have an official ppaper included with the package signed saying that the watch was broken before entering the country.
What should I do, I'm very sad and don't know what to do.

Shipping & Returns question

Aug 24, 2016 4:09:54 AM PT

Broken watch

I signed in as a guest for a purchase and received the item number,a tracking number, a statement that the item was shipped and a statement that it would be it would be delivered sometime during a span of over a week (no interveneing holidays).  I tried to track the item, but as a guest I was unable to do so (contrary to eBay's statement that guests could track).  I registered as a guest (assigning myself my old user ID and password (which amazingly eBay accepted) and learned I still couldn't track.  What happened????  Maybe I should just quit eBay altogether.

Payments question

Aug 24, 2016 1:14:41 PM PT

Tracking Issue as a Guest

Is anyone else having a problem the past 24 hours with the android app? I can't open any of my own or anyone else's listings.

Tools & Apps question

A buyer purchased a 2nd item and paid for the shipping for both (each) items seperately. How can I refund the buyer the shipping on the 2nd item I intend to combine with the first one that was bought and paid fpr sepperately? Please


Shipping & Returns question

I sell lots of things on ebay. I noticed that when you click a user's profile, you can click, "see all items for sale". I don't want this function enabled. When people find my listings through the search, I only want them seeing that listing. I don't want them clicking my profile and seeing everything else I have for sale. Is there a way to do this?

Selling question

can a buyer open an "item not received" case, then receive the item, close that case and open another for "damage in shipment"?

Selling question

I shipped an item to a gentelmen in Los Angles, CA. He contacted me a bit ago and said Tracking said it was delivered, but he looked all over and didn't find it. I don't think he is lying, but is there anything I can do or just between him and USPS?

Shipping & Returns question

I want money to come off amount on items, when multiple things bought. Does combined shipping discount, subtract amount setup from items purchased if the shipping is already free?

Shipping & Returns question

For the second time this week, I have been asked to send a revised invoice with lower shipping, in this case a UK buyer now wants me to ship to a friend in the US. I would normally just refund the difference to the customer, as I did the first time it happened, but in this case, I will be paying a much higher FVF. Does anyone know how to send a revised invoice? I'm assuming eBay does not refund a partial FVF if you refund part of the shipping cost back to a customer. I cannot find out how to do it. Thanks!

Selling question

Aug 24, 2016 7:02:46 AM PT

Re-sending a corrected invoice

I recently sold a broken netbook for $12.50, and I was expecting my seller fees to be $1.25. However, the fee was $2.03 instead! Thats an extra 78 cents! Why is eBay over charging my seller fee?


I took some screenshots so you can see for yourself.

Payments question

Aug 26, 2016 2:24:08 PM PT

eBay overcharging seller fee?

from a seller iwth over 2000 feedback.


Would you say something, show USPS or what?

Bidding & Buying question

I sold a phone July 5 and used the wrong discription.  Buyer is having difficulty programming.  He did not ask for refund.  I am considering giving refund.  Will it affect my status as seller?

Selling question

I've seen the answer to "How to Change the Size of a USPS Printed Label"... but nobody has answered the real question I have... is it ALRIGHT to? 

Assuming the resolution remains such that the bar-code isn't altered too much (IE; the bars are sill seperated and retain their proportionate size) then it's fine, right? Or will the post office try to scan and anything bigger/smaller than the standardized bar-code will be rejected? 

I am selling a ton of old video games, DVDs and other similarly sized things, and the USPS label is just a little too big to fit on the wrapped package... it can be done, obviously, but requires more tape, and folding over the edge and it's just annoying. If I could shrink the label by even 5-10%, then it'd be MUCH easier and much better... 

Thoughts? Again - I know HOW - I just want to know if I'm running the risk of being rejected by the not-terribly-flexible United States Office of Post... which I'm not the biggest fan of. Smiley Happy 



Follow up Question: What about that blank space BELOW THE BARCODE? I assume that's for signature space? If I don't require signature can I chop that off? I wouldn't even necessarily have to shrink the label if I could just ditch the empty space... Thanks again for any comments/answers. 

Shipping & Returns question

Aug 24, 2016 5:21:10 PM PT

Size of USPS Printed Label



I sold an item earlier today and the buyer requested a cancel within 20 minutes but immediately sent me a message asking to ignore the cancel request and ship the item anyway.


Should I proceed and say "I cannot cancel the order" or just completely ignore the alert.


Is there a chance that the buyer can contact ebay later on after receiving the item and say: "I requested a cancellation but he refused, I want a refund" or am I safe considering the fact that he messaged me in the first place telling me that he wants to buy the item after all.


The user only has positive reviews as a buyer but I am still thinking it could be a way to trick the system and make me pay for it.


I do not sell very often on eBay and I am a little nervous about this situation as it has never happened to me in the past.


Thank you for your time.

Selling question

To Who It May Concern:

Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances. 
I received my email from eBay yesterday evening reminding me that I have violated eBay policies by listing a historical flag, specifically the much-maligned Confederate Battle Flag. I was told via email that I was not being judged, however, these types of flags have "become a contemporary symbol of divisiveness and racism." I have been a eBay seller and buyer since 1998, and have an excellent record.  I sell many types of things, and this flag is one of many. For eBay to tell me it is not allowed is definitely selective 'prosecution' as eBay allows MANY other things that are VERY offensive to the public.
Allow me to cite a few examples:
Just to name a few.
Now, I find it hypocritical to say the least that an organization that promotes racism, murder and communism would not allow a Midwestern mom to sell flags from American history, especially when so many other items that are currently listed on eBay promote similar periods in 'history.' 
For eBay to become a watchdog group with a pro-socialist, communist, anti-American agenda is pathetic.  I will be a good eBayer and obey and not list my historical flags, but mark my words, I will let as many media outlets and people know about this treatment which clearly does not support the US Constitution or my rights.
Lastly, I'm terribly disappointed in eBay.  I will begin transitioning to sell my goods elsewhere.

Selling discussion

Aug 24, 2016 8:46:34 PM PT

The end of Me and eBay

Has anyone found a work around?  My Store page has the opening price from AUD converted to potential buyers currency.  But when they go to an item, all is in AUD not their currency.  I understand the confines of Auction pricing so that's OK BUT I need to embed a currency converter.  The one ebay provides is not available for use in Australia.  Help please.  Cheers  Marie

A Part-time eBay Sellers Group discussion

Hello everyone, 

Please join me today for our weekly Community chat, I will open the thread at 1pm PT. 


The usual guidelines apply: 

  1. Your posted question must be directly related to eBay.

  2. Only ONE question per post. This will help us from missing a question so we can get an answer to all of your questions. We carefully track each post and assign each one to someone on the team.

  3. If post volume is high, it can take time to answer your question. So please, do not repost your previous post. Reposts of your original post or of another member’s post will be deleted to avoid confusion.

  4. Some questions may take some research on our part. If we locate an answer or solution after the chat has closed, we will post it in the thread and tag the original poster to alert them that an answer has been posted.

  5. Any posts that violate our Community Policies will be removed.

  6. When replying to another post, kindly use the “Quote" button. This copies the text to which you are responding into your reply and helps others track which post is receiving a response.

  7. We are not able to address specific case or account issues on these chats. If you have questions about issues related to your account specifically, please contact Customer Support directly through the Help & Contact link on the bar located at the top of any eBay page.


Talk to you soon! 

Weekly Chat with eBay Staff discussion

Aug 24, 2016 11:13:39 AM PT

August 24, 2016 - General Topics

Well kind of, but I had other income to fall back on of course. It was an interesting experiment.


Here is what I found...



1. The amount of people doing this is very high in my area, causing a large amount of competition. 

1.1 So many people have no clue what they are doing, overpayng for items, which causes your possible inventory to go down.


2. The amount of money you make varies so wildly month by month, it's almost impossible to budget for.


I made as much as $3000 one month, but only $300 the next.


3. Even going to over 15 auctions and 20+ estate sales per month, I cleared on average $1100


4. Putting business cards up everywhere did no good, never got any calls.


5. Advertising on the radio did no good, never got any calls.


6. Advertising on Facebook did no good either.






Selling discussion

Aug 25, 2016 10:39:13 AM PT

For one year I tried to live on eBay.

Undo whatever you've done to the past 2 months and turn the faucet BACK ON!! We're all sick and tired of it!!!!

You will only hurt yourself in the long run!

Selling discussion

Aug 25, 2016 11:28:39 AM PT


Auctions can include Buy It Now, but excludes 1 and 3 day Auctions.

Selling discussion

Aug 24, 2016 4:42:14 AM PT

8/24-8/30 List 500 Auction Promo

So, I sold my Samsung Galaxy S4, it is used but working. Buyer got the phone says it does not work and no Samusng logo on the front (what?), First. this is no return listing, it is used phone and out of warranty, so I say no refunds. But eBay not only make me paid for return shipping and refund the money first and charge me later.


Today, I got the box back. in it is a broken Sony phone, a very old Samsung that I can't even identify, and a old iphone charget. I call ebay, and bascially told that there is nothing they can/will do for me at this point. I told them I have pictures of these 2 broken phones. They said it doesn't proof he send it.
So, who stand to gain something in this case? is it me who send a piece of junk out at my expsense and paid for return and lie about the buyer or the buyer who lie in this case who keep a working phone with paying a penny. I have 95 positive feedback, this guy started this year and only 6 feedback.


The lesson is this: ebay treat seller like. They won't stand up for you when you got scammed.


I am not doing this for a living, so I loss a phone + $20 on shipping, not a huge loos, but if you are doing this for a living then you could get screwed.


Selling discussion

Aug 24, 2016 7:40:51 AM PT

Beware of buyer

I sold a couple items of hair to a lady who was not happy with the hair she received from me.

She messaged me to say that she did not like the hair and can she send it back to me. I told her that's fine, post it back and I'll give you a full refund. She then asked me by email if I will pay for the shipping and I told her that we don't pay for return shipping. She then asked me if I had another hair she could have.

A few days have gone by and I'm still waiting for her to send the hair back. I opened my emails and found she has opened up a case against me and claimed that "she did not receive the item."

I responded a couple of times saying how dare she lie when I've had dialogue with her which proves that she has received the items. She kept replying saying she couldn't see my message. A couple of days later she escalates it to eBay and they have given her a full refund.

Now I didn't send it via tracked delivery because I don't normally come across thieves on ebay and most people tend to be genuine. But surely my emails are proof enough that she has received the items and is blatantly lying and has now stolen my items.

I've sent about 100 emails to paypal trying to see if I can claim back but they're so useless and I'm abroad at the moment so can't call ebay.

What can I do? Surely ebay can't just allow people to blatantly steal from us. EBay has basically given me the impression that I can now buy items and claim that it hasn't been received.

Now I understand that had the buyer not got in contact with me to say that she wasn't happy with the items that I would have no leg to stand on. But surely the fact that she has admitted to me through 3 different emails that she has received the hair and wasn't happy with it, that would be proof enough that she has actually received the items.

Anyone able to advise me on what I can do?

Selling discussion

Service Unavailable

The server is temporarily unable to service your request. Please try again later.

Reference #6.e86490c6.1472202199.9af819e

Technical Issues discussion

Service Unavailable

The server is temporarily unable to service your request. Please try again later.

Technical Issues discussion

Aug 26, 2016 2:16:17 AM PT

ebay down... whats going on?

SO I purchased an item on another ID and received pretty shotty service and told the seller about it and asked what he would do about it ? (item arrived late and had damage not mentioned in the description)


He then bought one of my baseball cards for $3 .. I  shipped the same day and hes had it for weeks now and asked him if he received the card and he sent this!





"Hello, I have been quite busy and have not had a chance to inspect this unit, as you know ebay gives buyers 30 days to open a money back guarantee and 60 days to leave feedback, and that leaving feedback as a buyer is optional.However upon careful inspection of the contents of your package I will leave appropriate feedback inside of the 60 day feedback window. I will however make a mental note that I am pleased with your follow up message on this matter, thanks.




feedback is subject to buyers opinion it is a subjective thing, so even if I open this package and everything is perfect I would still be within my rights to leave any feedback regarding this transaction, as long as it does not break ebays policy (I.E. curse words or putting personally identifying information in the feedback), I will try to find some time in the next 45 days to open this package, but again I have been very busy with work family and watching this history channel documentery on nuclear war and reading wikipedia entries about the topic like this one (https://en.wikipedia.org/wiki/Mutual_assured_destruction) , anyway as stated before I look forward to posting an accurate and fair review of your products and serrvices inside of the 60 day ebay time line to leave feedback. Again, thanks for following up."




Is there a rule against sellers doing this? Is this smug response enough to prove that he is an unwelcome bidder? or that he will neg me if i neg him (a neg he deserves!!!)

Selling discussion

Aug 26, 2016 11:47:46 AM PT

Feedback extortion?

The search engine was working just fine until today. Before it would display listings with search words in the TITLE ONLY. Now it's displaying thousands of unwanted listings with search words in the title OR description text, no matter how insignificant. Anyone else having this problem???

Technical Issues discussion

Aug 25, 2016 10:29:35 PM PT

eBay Search Engine is Freaking Out!

Ouch... on the news at noon, that other big site that ebay wants to pretend to be.

They are going to start selling car parts soon, and cars in the future.

ebay is reimagening,  and the other guys are cutting into ebays market share.

I know ebay is a better deal, fees wise, but dang, put some money into protecting your business for the love of pete.

Selling discussion

Aug 26, 2016 11:59:07 AM PT

more competiton for ebay in the news

What completes the sale if I counteroffer?
Seller wanted $35, I offered $20. Seller counteroffered $30 and I counteroffered $25. Seller has 37 hours to accept my counter offer, but now I find a better item for less and I want that one instead. But I'm afraid if I buy the 2nd item, the 1st seller will accept my $25 offer and then I'll end up with 2, and I only want 1. So what completes the sale, the Seller accepting my counteroffer, or do I have the option to cancel even though he accepts. Can I cancel NOW? I looked and found no way to do it. Thanks.

Bidding & Buying discussion

Aug 25, 2016 5:40:12 PM PT

What Completes the Sale if I Counter Offer?

Hi everyone, I have been on here for quite a while and thought I knew what I was doing but sales have completely dried up... Can anyone take a look at my shop and advise what on earth might be wrong? I recently converted to a shop to see if that helped but it really hasn't so but if a waste of £20 a month.


Kind regards,


Selling discussion

I haven't been able to post photos here for a long time-something about needing to be a jpeg something or other, so if you want to. see a cute listing (spoiler-cat alert!) you'll have to do a little work:282103610685!

Selling discussion

Aug 26, 2016 4:42:41 PM PT

I Love Me Some Pets In A Listing!

Over approx last 10 days ive been able to login as normal multiple times per day and see everything, fullfil orders, feedback, update listimgs etc etc as normal. However on 2 ocassions within the past 10 days Ive been able to login but when i needded to manually update qtys by editing listiings ive been thrown a screen to verify my account. So i enter the security questions then it says i have to call CS because its been locked. Several prior times ive just been asked to verify it via a text passcode to my cell. So again i had to call them today and i asked why this is happening CS explained Ebay have updated their security and require random account verification ...I asked is everything OK with my account CS replied all is perfect no need for concern. I asked if there was a glitch in the new security update ...Response was null and void


PS Checked my security questions and answers and they were correct my end


Has anyone else experienced similar lately say over past month maybe



Selling discussion

Aug 26, 2016 2:54:55 PM PT

Random Lockouts...New Security Upgrade

Howdy.  I'm cowgalpal, a seller of many years, and would like a discussion place to talk about the new %fee for shipping, the odd skews of the Top Seller discount to exactly match what the site's price stated, and the missed opportunity for Sellers to refund Buyers any overage.  


I don't want to rant - I just want to start a discussion about this 'ship gouging' policy that seems to use the same tactic by charging everyone for a few's mis-takes.


Thanks.  Hope to begin a good thing.  If individuals can be calculated by feedback stars, surely there can be a way to discern the 'gougers' too, and not punish everyone.  



Shipping & Returns discussion

Aug 25, 2016 10:00:52 AM PT

Discussion about shipping & fees, please.

Jimmy Carters signature is Rubbish. I have a flat Jimmy Carters signature on half title page of a book from 1985. At auction 3 views 3 days left. Rubbish, garbage and trash. No one cares about Jimmy Carter. Blah

Selling discussion

Aug 26, 2016 5:54:23 PM PT

Jimmy Carter

Anyone else have a problem with rogue usps carriers refusing to pick up packages?  Yes I've tried calling and was told all sorts of ridiculous things. I was under the impression I had daily pickups because that's what the post office told me. Now they want me to print out some form with each shipment for the carrier to scan??? It was never a problem before. About 2 years ago the regular carrier changed her route because she hated picking up packages. The latest carrier doesn't like it and it shows. Any time there is a sub and that is often now they ignore them and hide behind their union even going so much as to bold face lie to their supervisor. The monopoly they have prevents me from changing to ups or fedex. They drove past my house today ignoring my packages for 2 straight days. Again calling the post office is about as enjoyable as frame carpentry with your forehead in place of the hammer. 

Shipping & Returns discussion

Aug 24, 2016 1:45:31 PM PT

Inconsistent Carrier Pickup

I can't view any listings right now.  All I get is:


"Service Unavailable The server is temporarily unable to service your request. Please try again later. Reference #"



Just me?



Selling discussion

Aug 26, 2016 2:08:54 AM PT

Service Unavailable?

Earlier today I accidentally printed out a label at 5 ounces when the package was actually 8 ounces.  Since they both cost 2.60 I didn't think too much of it and didn't bother to go through the hassle of cancelling and reprinting a new one.  


My bad.  At the PO they said 8 ounces cost more than 5 ounces.  I said I don't understand I pay 2.60 on ebay for anything under 9 ounces why/how can't I just send as is.  She said she didn't know how ebay worked but that I owe an additional 57 cents with the label as is. 


Didn't seem worth the time or energy to go back and create a whole new label so I just paid the extra coins.  But I am still very perplexed by this.  Can someone please explain?  Thank you!

Selling discussion

Aug 26, 2016 6:11:53 PM PT

PO Question

How would I handle this?  Buyer purchased 24 glass goblets and because I do not ship internationally, it ended up being purchased through a reshipper (somewhere in China or Japan, Asia in general).  This drives me crazy because the reason I do not ship internationally is because all of my items are delicate.


So I went out and purchased some double walled boxes, packed as carefully as I could.  Out of 24, one of them was broken.  The buyer wrote to ask for a partial refund.  Sent 2 photos, but they are both bad. Although, I can see a broken goblet bowl, I can't see the entire goblet.  She says that it was one of the more expensive ones.  Not a big deal, because the refund for one would only be $15.


Here's the problem.  The payment was made by the reshipper, not the buyer.  The buyer bids with the reshippers ebay ID.  It's one of those IDs with 17 thousand transactions.  So even if I did agree to a partial refund, it's quite possible that the buyer would never receive it, unless the buyer has some kind of identiable account with the reshipper.  


If you were me, would you refund and let the buyer work it out with the reshipper.  Or just write to say No Refund.   If the latter, some suggested wording would be helpful.  Thanks!



Selling discussion

Aug 23, 2016 5:43:26 PM PT

Reshipper Issue and Damage Claimed by Buyer

A buyer bought one of my items and I sent it out. They then messaged me asking to buy the same item in bulk... they want to buy more.


I leave this to my employee to handle. The buyer wants to purchase in bulk to send to somewhere overseas. Anyways, I see that the buyer has sent a ton of messages... all pertaining to coordinating the bulk purchase (15 messages back and forth with my employee apparently). He finally completes the bulk order and sends it out.


Now I see that the buyer left me a negative feedback for the original purchase that they made for the item saying Slow Response. That comment has nothing to do with the original item purchase. None of the messages they've sent even pertain to the original item transaction. Is this negative even allowed?


And now after the negative, the buyer is still messaging to coordinate yet another bulk order.

Selling discussion

Out look got a face lift a bit back, I don't send many emails, but today I wanted to send one to my friend wes

I hit the to button and up pops a list the first was " # no name, and no email "

I send my email, and then go back and look again and yes every email from PP letting me know I have a sale.

added the buyer to my contact list, there are people I have never heard of, more than a few had no email beside them.

I get junk mail every day, and I think the few that make it to my inbox, I think outlook is adding them to my contacts also.

I only had 3 people as contacts now I must have 100.

anybody else seeing this.

Selling discussion

Aug 24, 2016 7:37:31 AM PT

My ebay buyers are now contacts in outlook

I see when Alan signed off last wk, he would see us on Wed...........


Selling discussion

Aug 24, 2016 10:25:49 AM PT

So it's Wed. Weekly Chat?

Okay so I'm not a big expert with looking at authentic and fake jerseys. So I decided to give my best offer as an option. The problem was that the seller accepted the offer but now I want to back out of it. I told the seller my reasons because the jock tag was missing making it incomplete therefore I wanted to cancel the order
I offered the seller to pay back a restocking fee as courtesy of my bad judgement but he just ignored it. I can tell he's ignoring me because of how quick he replies. What should I do? Open a case? Just pay and ask eBay for a refund? Am I not doing things as right?

Bidding & Buying discussion

Aug 23, 2016 11:53:26 PM PT

Offered to Compensate but Seller Ignores

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