eBay Community


The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section


Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!


Marketing image for Groups Section


The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now


Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile


Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

Is this a trick question from ebay?


If I click no or I don't know, will they do something to me?


Also, what happens if I click the box that says "I am having more success selling through other channels..."?


I don't know...I just have an urge to click it as they've done nothing but frustrate me to no end.


Does anyone at ebay even look at these ebay surveys?



Selling discussion

Nov 24, 2015 1:16:14 PM PT

Trick question?

Hello - I was hoping someone could help me with the pattern on this punch bowl. It has 3 mold lines - not sure if that info is needed. Thank you in advance.





Pottery, Glass & Porcelain discussion

Nov 22, 2015 8:55:44 AM PT

EAPG Punch Bowl - Help Please

this is probably the 4rth time i have found a piece of glass made by this maker.

all the other pieces were also miniature (3 vases) but not as tiny.

it is the same signature and it is not that old. this one is dated 1990...

the sig will not show in pics.

and of course i have never been able to make out the sig.

i sold all the other vases for decent money for what i remember.

so this time i decided to post pics here hoping for a maker's id.

the bottle is about 1"+ tall (tiny).

the finish is iridescent.


the last letters could be RY... the beginning might be St (for Saint?)....






Pottery, Glass & Porcelain discussion

Well, It looks like someone thought I could be scammed. I sold this cluster for $105, and before the day was over, another user came up with the sold listing and said, "I really want this cluster, what would it take for you to sell it to me?" I actually went digging because I like to keep a few on hand in case of an issue. The one I sold had 119k miles on it, but found an identical on with 116k miles on it. I took pictures and said, "Sorry but the one in this listing has been sold and is being shipped. I have this one which I will let you have for the same price. Let me know if that works and I will set up a private sale." I got no response. Then days later I get a return request. Says, Item doesn't fix, mechanic said too much trouble to install. BIG RED FLAG! It is held in by two T20 torks screws and all 3-Series BMW Cluster have the same connectors, they were cosmetically altered in looks as time goes by, so I knew this was incorrect about it not fitting. I accepted the return and videoed opening the box. To my non-surprise the cluster I got back is not the cluster I sent him. \


The one sent:


Cluster sold and sent



The one returned:

The one returned


One can clearly see that the rev limit (The RED line on the Tacomitor) runs starting half way between 6 and 7, where the one I got back started on 6 and ran to 7. So this is what I have done so far...


I messaged the buyer with the following message.

"I video taped this return. This is not the cluster we sent you. You have one chance to make this right and send the correct cluster back, or I am going to the post office and file mail fraud charges against you which holds a penalty of 20 years in prison. This could have been just a mistake, but don't take me for a fool."


I almost immediately get the following responce...

"The car is at the shop still I don't know what the mechanic did but if he send the wrong one back I have no issue sending the correct one. Sorry I am not aware of what's going on. But we can swap them soon as I ask. Them what's up"

My reply was this:

"I take that this was a mistake. Just so you know what I am talking about, all you have to do is look at the red markings on the revolution limits to see the difference." and sent the two photos for his reference.


I will keep you all posted as this continues. I think this will get resolved without any further ado.



Selling discussion

Nov 22, 2015 1:39:50 PM PT

Someone thinks I can be scammed...



Good morning everyone.



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

30-Day Summary
Total bids: 9103
Items bid on: 7303
Bid activity (%) with this seller: 99% Help
Bid retractions: 7
Bid retractions (6 months): 81

Selling discussion

A buyer gave me a best offer amount with a request to please consider it--see below.  I accepted.  Now the buyer says that he would like me to cancel because he cannot pay, as he did not realize that shipping was not free.  



Offer price:$125.00
Buy It Now price:
$182.50Buy It Now
Your terms:with the amount for shipping i can spend 125 for the item which will bring my total near my budget of 150 which includes shipping. this is for mt daughter to do school work on so please I ask for you to at least consider my offer.
Offer expires:Nov-22-15 18:47:50 PST
Buyer user id: 




I apologize... I was under the impression that shipping was free. I do not have enough for bill me later to pay for the purchase. Would you please cancel



What do I do now?  Is there a way for the buyer to request the transaction be canceled so that my rating will not be damaged and my fees refunded?


BTW, this is the second time a buyer has backed out of a "Best Offer" deal, in this past week, for the same item.  I am at wits end.  


Advice?  Thank you!


Payments question





hi, I purchased(Sep 22, 2015) a fender customshop 60 relic guitar for $1828 by EBAY auction

But, the seller sent me a fake guitar.



First, its release date on its COA warranty is December 1999, and the inspection date of its neck is July 2000. This make it obvious that the guitar is not original.

Second, the body of guitar is even an imitation and there’s some marks that the seller tired to manipulate..The body of the guitar has no customshop V mark. Guitars after the 90 s should all have the mark. I can also see that there is this word RELIC to trick me. This is a fraud. It is supposed to be put before lacquer finish but i can see that it has been done after lacquer finish by someone. It is not the 60 s( 3 tone sunburst colour lacquer finish) style but the 50 s style (2 tone sunburst colour lacquer finish ), and this does not suit. The control panel s routings are completely different between the 50 s and the 60 s. The bolt hole is therefore different and I found that another hole was made.. the pickguard and the hole does not fit either.     


Third, its volume port is also replaced, and its neck is refretted as well.


I think the seller bought parts of fender separately and assembled them for sale – needless to say, fraud.

And the seller hasn't replied me a single word, even though I told all of these and sent images. So I ask you for help to deal with this case. Thanks.





The seller hasn't responded until the due date which was November 15th.. I would like to request you to take measures to resolve this problem .  







I attached the images of the fake fender guitar,











Shipping & Returns question

Nov 21, 2015 5:59:40 PM PT

hi~~the seller sent me a fake guitar.

ipad 005.JPGipad 009.JPG035.JPG

Fashion discussion

Nov 22, 2015 12:47:28 PM PT

authenticate a Louis V



Good morning everyone.



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

ceramic shot glass? Why the spoon? Any ideas?






Selling discussion


I just wanted to double check and make sure that this Gucci bag is authentic.

Also are the insets alligator or crocodile.

Any help is appreciated.

Thanks ~ Walter






Fashion discussion

Nov 22, 2015 8:12:31 PM PT

Help with a Gucci Leather & Croc Handbag

I have tried every KW I can think of for this sweater and nothing seems to come up in a eBay search.

Any help would be great

Sweater is by Toms for Target

Thanks Vanessa


Fashion discussion

This is the first time I've been presented with this problem for antique paperweight glass eyes.  The eyes were loose inside the head (but still in the plaster).  I worked with them to get them in place, and noticed this white film.  I thought maybe the eyes were cracked or broken, but they aren't.  I used cleaner to remove it.  The eyes stay clear for about 10 seconds, then this white film reappears every time.  Does anyone know what this is?  Is there a way to repair them or will they have to be replaced?  Also, anyone recognize the mold or maker?  It's a belton type with solid some and stringing holes in the head.  Only marked with a "0".  Found her with a box lot of antique doll heads. :-)  Thanks so much for any help!  Fog.Eyes.CMSonnenberg.jpg

Dolls discussion

this is ceramic but where is it from


Jewelry & Gemstones Board Group

image.jpegCan anyone tell me how to describe this and what it is. Also can you translate the writing?

Pottery, Glass & Porcelain discussion

Nov 22, 2015 6:14:32 PM PT

What is this?

My 95 years old aunt says it's gold plated, and it was worth $5000 about 20 years ago.

Any info will be greatly appreciated,









Antiques discussion

I bought this sword at the flea market this past weekend. Seller said it's German and about 150 years old. Just hoping someone can decipher the markings for me and tell me more about the sword. It is fairly short measuring just about 24 inches long from top of sword to bottom of scabbard.

Thanks for any insight you can provide...

Collectibles & Art discussion

Nov 22, 2015 7:34:10 PM PT

Help ID markings on old german sword

Below is an unmarked, but tested silver and gold sword or dagger hilt.


Any thoughts on the possible age, origin and type? -----> 18th/19th century U.S. Officer's???


Size approx: 5-1/4 x 1-3/4 in. Weight approx: 7+ oz. 


Thank you!










Collectibles & Art discussion

Nov 23, 2015 2:23:33 PM PT

18th/19th C. Sword or Dagger Hilt?

I need help identifying these two pieces of bohemian glass. Both have matching decanter sets. Is either piece Moser or Egermann? Are they acid etched ruby red or called something different, flash or cut to clear, crystal? Any help would be appreciated. Thank you.






Pottery, Glass & Porcelain discussion

Nov 22, 2015 7:21:19 AM PT

Red Bohemian Glass Moser or Egermann

Lane or Drexel or ? Coffee table with matching end tables. They have a basket weave design on the fron of the drawers and a terrozo or marble inlaid pieces. No markings on them at all.




Home & Garden discussion

Hello.  We just acquired a couple sports masks, but can't seem to figure out age, or even what sport.


Initially we thought baseball, but can't seem to find comparables that don't have a metal cage in the front.  We thought hockey goalie, but can't find any like these either.  We ruled out boxing and wresting, unless we did so erroneously.


These are horsehair stuffed leather, with a metal plate under the leather in the front.  They are full face, including ear protection.  There are no markings of any kind. 


Any information is greatly appreciated.DSCN2230.JPGDSCN2230.JPG

Sporting Goods discussion


Anyone know whodunnit?



Jewelry & Gemstones Board Group

Can someone please tell me if this looks authentic? 

Its a Fendi skirt ..it has the hologram sticker on one of the label and the main label at the waist is brown w/ Fendi made in Italy. Even the zipper has Fendi on it but i'm still not positive about this item and was hoping someone could help me out. Thanks in advance.

fendi skirt 4 (649x1280).jpgfendi skirt 4 (649x1280).jpgfendi skirt 6 (1280x1046) (2).jpgfendi skirt 2 (900x1280).jpg

Fashion discussion

Nov 22, 2015 9:30:07 PM PT

Fendi Skirt Help

Ja fick medelande från ebay 


Hej rudolf5092,
Vi skriver för att meddela dig om att vi har tagit bort ett objekt som du vann nyligen:
121818219674 - Mini Smart Själv Balancing Electric enhjuling Scooter balans 2 hjul Hover Board

Eftersom du redan har betalat för varan, behöver du inte göra något annat. Om ditt objekt inte har kommit ännu, bör det kommer snart. Om den inte gör det, då kommer du vill öppna ett ärende i vår resolution Center. Du kan lära dig hur man gör detta, plus hitta tidslinjer för att öppna fall på:

Mini Smart Själv Balancing Elektrisk enhjuling sparkcykel balans två hjul hover Board
Beräknad leverans: ons December två - Tue. 22 december
Linjetrafik: Standard Int'l Shipping
Artikelnummer: 121818219674
Transaktions ID: 1555502301002

Varför det fick jag??







 Ska jag inte får detta som jag köpte, ???

Hälsning  Rudolf 

Bidding & Buying question

Hi eveyone,


Can you all please help?


Below is an unmarked, but tested silver and gold sword or dagger hilt.


Any thoughts on the possible age, origin and type? -----> 18th/19th century U.S. Officer's???


Size approx: 5-1/4 x 1-3/4 in. Weight approx: 7+ oz. 


Thank you!









Militaria Collectors

Nov 24, 2015 9:15:21 AM PT

18th/19th C. Sword or Dagger Hilt?

I have tried every KW I can think of for this sweater and nothing seems to come up in a eBay search.


Any help would be great


Sweater is by Toms for Target


Thanks Vanessa



Childrens Clothing Boutique discussion

I have these three sterling bracelets and I do not know how to describe them. I don't think they count as cuffs?



Jewelry & Gemstones Board Group

Nov 23, 2015 9:13:55 AM PT

How to describe these sterling bracelets

I could use some help to date a Fire King ivory cake pan.  The mark is Fire King in script

and beneath is oven ware in block letters.  No other marks.  Thanks for any help!

I did try to do this myself but no guide I have found mentions this particular mark.SANY2909.JPG

Pottery, Glass & Porcelain discussion

Nov 22, 2015 12:52:45 PM PT

Help dating a Fire King mark


To voice your opinion on the 2016 changes, and late shipping measurements, go to your seller dashboard and click the "tell us what you think" button at the top of the pop up preview page.


It will look like this.....



Selling discussion

Nov 24, 2015 8:39:39 AM PT

Ebay late shipping survey

We have just acquired what we think is a Guan Yin statue. Not sure if it is made of jade, soapstone or something else. It is hard, heavy, smooth and cold. The statue has characters on the bottom that we would love to understand. Can someone help us interpret what the bottom says and what kind of stone this is carved from?









Antiques discussion

Nov 23, 2015 5:02:03 PM PT

Need help identifying Guan Yin statue

I recently bought four sets of these tea & biscuit sets, but I can't find a logo, sticker or brand name anywhere on them.  Any help is greatly appreciated Smiley Happy









Pottery, Glass & Porcelain discussion

Hi there again. I have this piece that I think is from the Victorian era but i'm not 100 percent sure. Both locket and chain is unmarked, locket looks like it could be sterling silver and chain looks more like a silver metal although neither has been tested (just got them yesterday).


Tried searching for comparables on locket design pattern online but had no luck.  Because items are unmarked I tend sometimes to freak out not knowing anything about them and really don't want to assume what I think they are.



Any additional information will be Greatly Appreciated and Thanks as Always......










Jewelry & Gemstones discussion

Screenshot_2015-11-22-20-54-09-2.pngHi I have never seen these precious moments natively dolls before. Does anyone know how old they might be? Did they come with a creche?

Dolls discussion

Nov 24, 2015 6:13:26 PM PT

precious moments natively dolls

Hello i need help with the artist and date of this karhula glass decanter. Any help will be appreciated. 1122151217.jpg1122151217.jpg

Antiques and Research

Nov 23, 2015 12:11:16 AM PT

Karhula art glass age

Someone possibly know anything about this artwork Thanks

This is done on wood It measures 47" x 23"

I think that the figures are mother of pearl

Someone did some quality work on this




Collectibles & Art discussion

Nov 24, 2015 5:26:37 PM PT


Hello I am hoping to get some help with ID on this Wool flate woven rug. it is about an 8 x 5 foot. PB230002 (640x480).jpg

Collectibles & Art discussion

Looking for help please with a signed Satsuma vase.  Looking for age, maker, anything really.  Thank you in advance for your time and for any help!

Julie2015-11-24 001.JPG2015-11-24 004.JPG2015-11-24 001.JPG2015-11-24 011.JPG2015-11-24 014.JPG

Pottery, Glass & Porcelain discussion

Nov 24, 2015 7:54:18 PM PT

Satsuma Vase Help

Help ladies, if anyone comes across these charms , could they let me have one of the one of ours. This is a picture of charms offered on EBay, but 5 are rips offs of mine. that they have had remoulded . The mouse than ran up the clock, the acorn, the ship in the bottle, tha Noah's Ark, the Genie in the Lamp.The others on this picture are not mine, and going by what they have done to me I would put money on they have ripped these off someone else. 

EBay won't listen to me, but, the English Police will as they have replied, but I must get a sample or two , or all so I can have them compared. The trouble is the company won't reply or sell to me and I have no friends to buy one for me over seas. They will not sell to Australia or New Zealand. They have been on my sight and know who I am now. Any help would be appreciated. Thank you for any help in advance. Charmaffair or Jillian.


24th Nov multi pge fruad.jpg

Jewelry & Gemstones Board Group

Nov 24, 2015 7:23:53 PM PT

Ripped off

Here is the answer from ebay :



eBay eBay sent this message to (electronix001).
Your registered name is included to show this message originated from eBay. Learn more.
We were unable to refund you for your item  

Hi electronix001,


We're sorry there was a problem with your purchase. It appears that a resolution has been reached, so we won't be issuing a refund at this time. For more information, you can visit the case details in the Resolution Center.

Mini PC TV Box M8S Android 4.4 Amlogic S812 Quad Core 2GB 8GB XBMC 4K
Mini PC TV Box M8S Android 4.4 Amlogic S812 Quad Core 2GB 8GB XBMC 4K
Item # : 141782486250
Sale price: EUR 13.00
Quantity: 1
Sale date: Sep-23-15 10:19:51 PDT
Case #: 5090937361
Case opened: 01.10.15 21:31:29 MESZ
Case closed: 12.10.15 12:33:53 MESZ
View purchased item


Here's  details :


The eBay customer has sent you a refund through PayPal.
Final decision:
The case was decided in your favor and closed.
Reason for request:    article not received
Reason for opening of the case:  I have not received my product ever.
Definitely was a scam !!!  But where is the buyer protection ?
And details of paypal transaction :
Invalid or missing transaction code. Repeat selection.
What shall i do now ? Please help !!!!!!!!!!!!

Payments question

Can anyone identify what kind of stone this is?  I'm not really sure it's even a stone, it might be a bead and it may even be plastic.  It almost looks like a flower with the ab rhinstone in the center.  Maybe some type of molded stone?  I was just wondering if it had a specific name.




Jewelry & Gemstones Board Group

Nov 23, 2015 8:15:18 PM PT

What kind of stone is this?

as I get my money back if I now say that the seller does not exist?Untitled.png

My Account question


Jewelry & Gemstones Board Group

Nov 24, 2015 5:27:04 PM PT

help with description please

If someone could help id this sword it would be greatly appreciated

it is 34 1/2" from the tip of the blade to the top of the helmet. The blade itself is 28" long. On the bar across the bottom of the handle it has KSP




Collectibles & Art discussion

Nov 23, 2015 8:39:45 PM PT


Anyone know the facemold on this My Twinn doll. Neck is 1996, body is tagged 2011. TIA~




 photo 112415 my twinn 001_zpsmejbvuki.jpg photo 112415 my twinn 002_zpsrhsotdv2.jpg

Dolls discussion

Nov 24, 2015 5:16:50 PM PT

My Twinn Doll Facemold ID?



Pacific Grove California


Good morning everyone



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Can anyone help me identify the maker of this china shaving mug?  It is marked "Made in Germany" and it appears that the painter initialed the mark with a gold cursive L.   It's funny to me - the decorative paint does not go along the back of the mug, but stops abruptly at the halfway point - I've never seen that!  


Thanks so much!



Pottery, Glass & Porcelain discussion

Has any one else had trouble with getting information about someone on EBay who you know is copying your product?

5 of my charms have been remoulded fom one of mine and are now being sold on EBay. They are not helpful, as charms are not copiwrighted as it is too expensive and the tiniest change to the pattern makes the copywrite obsolete. We have tried to get someinfromation to who is doding this and the person selling on line will not help. The English Police have suggested that I get your help. I need someone to contact me that has bought one of or more if possible of the charms. They are. The acorn. The mouse that ran up the clock, Noah's  Ark, Ship in the bottle , Genie in the lamp.These are my charms and I can prove it if I have the copies.  The other charms in the picture are not mine but I would guess that they have been rippped from someone elses sight. If you can help me I would appraciate it as I know no one in Britain, or overseas to ask. This firm will not sell to Australia or New Zealand which tells you they know they could be in trouble.

Here is a picture of their sight. Thank you in advance for your help, Charm affair or Jillian. other pictures are in www.gardones.co.nz

ekeystrading complaint.jpg

Bidding & Buying discussion

Nov 24, 2015 7:39:29 PM PT

Fraud , copying my charms.

I've had approx 600 sales or so since I started selling and have never seen a buyer like this-10 negs/neutrals of their last 20 purchases. So I have a 50% chance of getting my first neg!

I upgraded (free) shipping on an item that could have gone first class (it's going cross country)-hope that makes them happy!

At least I won't have to wait as long for "their opinion" to hit my account!


Selling discussion

Nov 23, 2015 1:10:56 PM PT

Please Wish Me Luck With This Buyer!

I have this wanting me to download everytime i open ebay . smart_tag.js from secure-gl.imrworldwide.com


What is it?  is it safe?


Shows up only on main ebay page, when I refresh, open new window/tag, only happens on ebay

Using desktop pc windows 10






Looks like Ebay either fixed or removed that java script that wanted us to save or download smart_tag.js

Cause I no longer get the download message

Getting Started question

People put stuff on for sale, and people are able to buy it  24 hours a day, 7 days a week, all around the earth, in different time zones. No specialized sale times, on and off switch, selling spurts, being controlled by the state, like a clockwork orange, or 1984. discriminating against certain sellers, trying to control buyers into buying from certain sellers, treating us like children. such control issues, such childishness, such evilness and incompetence. Amen Happy Thanksgiving!!!

Selling discussion

Nov 22, 2015 4:35:40 PM PT


That they were looking at my helmets on ebay and below my listing it says buy Zox helmets on Amazon ugh we are doomed

Selling discussion

Nov 23, 2015 9:41:43 PM PT

I was just told by a friend

Well, I knew it was only time before this would happen again.  I had a big order, YEAH, from someone in China ICK.  Last time that happen they bought about the same amount of items and then all my Victorian Designs ended up in the China manufacting companies.  Once again, everything basically that is an art deco pin or brooch was bought in quantities, guess so they can be distributed out to everyone.  I don't know what to do, it is being shipped to some auto fabric dealer in California and her ID says China, her living place is China.  


Also she didn't ask for a combined invoice so she paid over 200 plus for shipping.  Which for some reason ebay won't call paypal anymore so I can't get any refund for whatever I refund back.  This has been a constant argument with ebay from the last 3 years.  They know it is wrong, they just keep doing it.  But here I am once again, having to ship to a US address and now my design that I keep finding and having made will be out there for the entire world, of course with free shipping.  Ebay told me I had to ship, since it was a USA address and that they no longer talk to paypal so no money back on the shipping end either.  I don't want to ship, what do I do.

Selling discussion

Good evening.  I am inquiring if TSR's receive a discount on shipping fees.  I thought I remember reading that on this board, but I am searching the help section on  ebay and all I'm coming up with is the 20% on fvf with same-day or 1-day shipping.  Can someone please advise if there is or isn't a separate discount on shipping fees?  Thanks so much in advance.

Shipping & Returns discussion

Nov 22, 2015 6:44:24 PM PT

Do TRS's get a discount on shipping fees?

I shipped an audio component in a USPS flat rate envelope, the buyer claims that it was damaged in shipping.


I put the component inside of plastic bags to protect from moisture then put it in a box and them put it in the flat rate bag. He claims that a 1/16" thick stainless steel face plate was bent in the mail. The item cost was $50, I told him to contact USPS and let them know what has happened because under normal circumstances this should not happen. He tells me that he is thinks it is my fault and will see me pay. My question is how do I get him to file the insurance claim when he refuses to? I cant see this happening unless the package was severely mishandled, therefor I deserve compensation for my item that was destroyed in the mail.


I do not think I have the original reciept for postage, will I need it?

Shipping & Returns discussion

Nov 23, 2015 2:24:09 PM PT

How to handle this?

I sell batteries on here, and we get a lot of orders daily for them. We handle hundreds of battery orders daily on multiple sites, so of course mistakes can happen and I always try my best to fix them. I recently had a buyer report to me that they were sent the wrong kind of batteries (they ordered AA, recieved AAA). This doesn't happen often, but I've experienced it enough to know what to do, and generally instances like these are dealt with quickly and everyone is happy. Of course, I accepted that it was our mistake for sending the incorrect batteries, despite having no proof, and gave the buyer a couple of options for rectifying the situation. The options were as follows:


1. Return the batteries (I pay shipping), and recieve a full refund.

2. Return the batteries (I pay shipping), and I send them the correct batteries.

3. Keep the batteries and recieve no refund.


The buyer has not opened a return case, and this has been purely through the messaging system. The buyer is repeatedly telling me that he "can't" return the batteries, that I'm playing a game with him, he doesn't have time for this, etc. etc. - generally just giving me a hard time. I keep telling him the only thing I can do is what I listed above. He is unwilling to send the batteries back in any way but still wants me to fix the problem- I haven't even asked from proof that he did recieve the wrong ones, as generally they just return them and whether they're wrong or not we give the refund. I'm beginning to think this guy has used the batteries and is just trying to get more money/free stuff from me.


What should I do? I don't want them to leave nasty feedback, and I've always been extremely accomodating when it comes to fixing problems with buyers but this guy has been going back and forth with me for weeks now about this.

Shipping & Returns discussion

Hello, I'm stuck in a loop with ebay support and don't know what to do, I need help.


Here's situation: I bought an item on ebay listed used (Electronics, computers), seller described it as "fully functional" in the listing. So I bought it. Item arrives, it's completely Dead on arrival. I messaged seller, and seller responded saying they agreed to issue me a refund if I send it back to them. So On good faith, I went ahead and sent it back. Seller confirmed he receieved it back, however he has not issued the refund to me.


I've never had this situation before and I tried opening a case to escalate it to ebay support under buyer protection but now I'm stuck in a support loop. I go to the ebay resolution center and click on "I received an item that does not match the seller's description.", then click the blue Continue button, and click on the listing for the item in question, and it goes "A return request is already open for this item." and just has a link to click on "View the return status". So I do that, and it says "If you have not agreed on a solution or the seller has not responded by Nov 23, 2015, you can ask us to step in and help." ... Okay? So I can't figure out how to -DO THAT-.  If I go back to resolution center and click on "Contact Us" (Blue Button on the "Select the item you need help with" screen at the bottom), it goes down to "Select the item you need help with." and just below that it says "To help us send your report to the right agent, please give us more details by selecting an item or entering an item name, item number, or a member's user ID. Follow the instructions to complete your report." So.. I click on the listing for the item again, and then it goes right to the same "A return request is already open for this item" screen, with the only option being "You can view the return status for more details."  Below that on the bottom under "Contact Options" it says "Please follow the options we've provided to resolve the issue." But there's nothing to click on to do it and there's no contact option.


Please, someone tell me how to escalate this? I've waited the alloted time on the return request, it's time, and it's been 6 days now and no contact from seller and no refund. I'm worried I'm going to run out of time and lose my $200 on this deal because I waited too long. But I can't find any other way to escalate this.. Smiley Sad Smiley Sad Smiley Sad Smiley Sad Smiley Sad

Bidding & Buying discussion


I had a van for sale. I received 11 bids for it from four different bidders, 3 of them had ZERO feedback and one of them had a feedback of 1.  The winning bidder, of course has not paid the deposit and has not responded to any of my emails.  So now, I have to wait for eBay to give him 7 days to pay (which he won't) before I can relist it and get my Final Value Fee refunded.


How can I prevent this from happening? All of the 0 feedback bidders were from brand new accounts as well. Is that just some strange coincidence? Of course not!  I'm pretty sure that none of these bidders actually planned on buying the van. I'm sure they all had some sort of plan to try to scam me out of my money. One of the bidders was from California, and the van (which needs to be towed) is in Connecticut !  





Selling discussion

Nov 24, 2015 6:36:14 AM PT

Problem with Zero Feedback bidders

I have two active promotions right now:


1:  List FREE - 1,000 auction-style or fixed priced listings (ends 11/29/15 23:59:59 PST)

2:  Save on final value fees - $10 cap for first 100 sold items (ends 11/30/15 23:59:59 PST)


I want to have my new listings allocated to the 2nd promotion, but they are getting allocated to the 1st promotion (presumeably because it ends earlier).


Any thoughts on how I can do this?


Thanks =)

Selling discussion

I list 90%+ of my items just using eBay's simple listing wizard.  And it works for what I need.  The problem is, on every single listing, I have to go in, select buy it now as my method, select free USPS First Class shipping, etc.  Is there anyway to make the listing wizard remember my preferences?  It would save a ton of time.   

Selling discussion

Nov 22, 2015 8:00:26 PM PT

Make eBay remember your listing preferences

Ebay for New Sellers a 21 day hold to get paid Ok so not fair we as sellers ships items in 3 to 5 Days and to hold payment for 21 days is so not fair.Reality if I buy something and its not as described I will report it in less than 4 days.I thank a 7 day hold would be fair. Its like Ebay dont wont new Sellers.In truth not all on here wishes to sell 25 items a month.

Selling discussion

Nov 24, 2015 7:59:19 AM PT

21 Day Hold PayPal

Hi trying to figure this out this had a dice inside so not sure if it is a game??

Antiques discussion

Nov 23, 2015 10:32:11 AM PT

Japanese lacquer dice nesting cup game??

My buyer changed her mind & asked for refund.  I refunded through PayPal right away, & asked the buyer to


request a cancellation.  She's asked me how to do that,  so I tried to cancel it on my end & the process


is telling me to refund,  which I already did. I've been away for awhile, has the cancellation process changed?


Help!!  Thanks much

Selling question

Nov 23, 2015 8:06:00 PM PT

How does a buyer request a cancelation

When I go to my list of items I am selling I don't want to have to go through hundreds of listings to find a specific one.

Also, why do so many people sell new products, but take photos after it's been taken out of its original packaging?  Why not just use the stock photos?


I'm also a bit surprised as to how slow this is going.  Amazon kicked off much quicker.


And why does it seem that ebay shoppers expect lower pricing than is reasonable and free shipping?


Thanks much!

Selling question

My Account question



Does anyone know if there is a way to find out what the Global Shipping Program will charge the customer for shipping? I called ebay, and their representative said they did not have a way of calculating it - it was up to the Global Shipping program. He did not volunteer that there was any way to contact the program directly for an estimate.


It seems only reasonable that customers would want to know the shipping costs before committing to a purchase. I had a set of books listed, with the global shipping option selected. A potential customer asked what it would cost to send the set to Serbia, and I was put in the position of saying "I don't know, and apparently there is no way to find out". It is particularly annoying that in the listing, a customer can click on the "show details" for shipping options, select the country they want information for, and the response is "contact the seller".

Shipping & Returns question

Nov 22, 2015 12:01:16 PM PT

Global Shipping Program cost to buyers?

How do i use my credit on my ebay account? I have read and looked everywhere and cant figure ir out


My Account question

Nov 22, 2015 4:27:00 PM PT

How do i use my credit on my ebay account?

I am somewhat embarrassed to be asking this question because I usually am the one answering questions, but here goes:  I recently bought a small item about $12.  When I went to pay, and I do have a Paypal account, I evidently clicked Bill Me Later.  I did not see anywhere I could change this.  Have to confess I had no idea what would happen.  So far, this charge has not appeared as clearing my bank which is what they usually do.  


My question is:  How do I find out how much I owe Paypal and how can I pay it? I did not need or want to be billed later and I am afraid this charge will show up somewhere down the road with interest added.


Thanks in advance for any assistance.

Payments question

Nov 22, 2015 7:44:57 AM PT

Bill Me Later

Does anyone know where to find the place to leave a message that a seller is away so I can leave details about how long I will be away from home (and computer)?

Selling question

I am getting requests for shipping cost quotes. I thought it was generated automatically, but when I view my listing from a devise not signed in to my account, I see that the listing has a "ask seller" by the shipping cost. People have been supplying zip codes, but I can't figure out how to give a quote. I'm using the mobile app.

Shipping & Returns discussion

I have registered on ebay.com by mistake.How do I change it ebay.uk please as everything is in dollers not poumds.

My Account question

Nov 23, 2015 10:38:43 AM PT

how to change countries

I have a NO RETURNS ACCEPTED policy defined on my seller account.  I also clearly state this in the description section of every listing under my "Purchase Details" section that follows the description of each item:  "NO RETURNS accepted, so please ask any questions prior to purchase!"


I received a Return Request (first ever) today from a seller who stated reason "Doesn't fit" and put in the comments:  "This item (jacket) is not real size. It's too small."  However, I put detailed measurements (which I list as Approximate Measurements) for chest, shoulders, sleeve length, and overall length - with a description of how each measurement is taken.


I know that I do not have to accept the return, or choose to and either pay the return shipping or have buyer pay return shipping.  I really do not want to accept the return as I feel I am not in the wrong since I listed the jacket's measurements AND have No Returns Accepted defined for my Return Policy AND state in the listing description that I do not accept returns and to please ask questions before making purchase.  


What are the repercussions that I would incur for declining buyer's return request?  I assume they would be able to leave me negative feedback, impacting my 100% Feedback Score, correct?  (I checked their Feedback Profile and they have never left feedback in the little over a year that they have been on eBay, but have only received 10 feedbacks from sellers.)  What other consequences might I face from refusing the return?


Suggestions on what to do???


Thanks for your advise!!!



Shipping & Returns question

So im not sure what to do. Just got a Patagonia R4 from a seller that said "It's in excellent condition; no holes or stains--plenty of use left in this jacket." However i recived it and there was no size tag and the logo found inside the jacket that should say polartec windbloc only says polartec. I have no idea if this is indeed a real R4 or the R3. Its one of the older style ones. Seller doesnt offer returns and i thought of sending him a message. Patagonia said without the size tag that has a style number they can not confirm if its an R4 or not. So should i bother sending a message or just keep it? 

Bidding & Buying question

Nov 23, 2015 1:12:09 PM PT

What should i do? New to Ebay.

Have customer requesting an invoice with purchase of a preowned item. Is this standard? Is there a place to jelp create one?

Selling discussion

Nov 23, 2015 4:49:46 PM PT

Request for invoice

Hi all.


Won an item on ebay it was allowed to run to the end of the listing. 

I won it at a very low price and payed fr it straight away as I do on all purchases.

I have now received an email stating the seller has cancelled my order and refunded the money.

Stating out of stock or can't fulfil the order for another reason, not even trying to contact me regarding the item.

Not happy are they allowed to do this?




Bidding & Buying question

Nov 22, 2015 2:01:36 PM PT

Cancelled order

I received an email through eBay that says they are writing me on behalf of the buyer and they are requesting I send the buyer an invoice through PayPal due to site technical issues through eBay.

The buyer wishes to inform me they have every intention of paying for the auction but can only due so through paypal invoice.

Is this a scam?

Selling question

Shipping & Returns question

Getting Started question


I purchased an item that was listed as shipped soon after but never received by me. I opened a case with Ebay and have waited the time and went through an automated call with Ebay that was confusing and left me with the question of "Is Ebay going to step in or what?"...What should my next step be? Should I go through Paypal now to get back my payment for item not received?

Bidding & Buying question

I have opened an ebay store and it has been doing ok but since then my seller dashboard says my seller performance is below standard. I Print out my labels and ship out without any issues. Is there a way to get this back up to good standards ? Should i adjust my shipping timeon my items ? I notice tis happen when i converted over to a eBay store and wonder if going back to regular account status would fix it as well. I have had only 2 refunds due to items being broke during shipping. but i feel that most of the items i'm not getting any feedback is hurting me as well. I still think it has somethng to do with the shipping time and maybe a mistake i'm doing in my listings. thanks for the help i want to get my rating back up where there where last month but since the 20th it has dropped down. Ebay is now holding my fees until Item is recived and they never did ths before until now. Thnks for the help. 

Starting an eBay Business question

Nov 24, 2015 6:36:10 AM PT

seller performance dropped ?

Are these Federal green glass pieces considered depression? To me, they don't because they are thick and don't have that "dainty" feel. But I want to be accurate in my description. Thanks, Todd

Pottery, Glass & Porcelain discussion

Nov 22, 2015 6:06:17 AM PT

Federal green glass - is this depression?

Does anyone have any info about the pay pal, "pay after delivery" feature? It is activated but i can not use it on any transaction so far. ThanksSmiley Wink

Payments question

Nov 23, 2015 6:44:11 PM PT

PAD pay after delivery??

Helllo, can anyone tell me if eBay reports sales to the IRS??

Selling question

How do i use the credit on my ebay account??? Ive looked and read everywhere i can think of and can't figure it out
Thanks, Jill

My Account question

Nov 22, 2015 4:14:13 PM PT


Hi,  I just sold a car here and my bank account was just deducted $125.00. I paid the $44.00 to set up the listing, so why am I getting hit with more deductions? I wasn't aware of any of this. It also seems like I'm going to get charged every month. I hope this is not the case and I almost reported this as fraud to my bank until I did more investigating!





Buying & Selling Basics question

Nov 23, 2015 12:44:46 PM PT

First time seller and fees?

I was told these may be Fostoria, but I'M not sure, they are emerald green and stand 5" Tall, Thanks !

Pottery, Glass & Porcelain discussion

Nov 23, 2015 9:32:11 PM PT

Fostoria ?

I sold a $500 item on 10/22/15. The buyer has been asking me questions about its operation for weeks and he just told me he really doesn't want it and would like a full refund. My listing says “Seller does not offer returns”, but I always accept returns to avoid possible negative feedback.


I am willing to give the buyer a full refund, and even pay for the return shipping, just as long as I don’t get any negative mark against me at eBay.

I went to the “Sold” items at My eBay and looked at the “More actions” dropdown by this item. There are no options for something like “Accept return and give full refund”. So, I assume that the buyer must initiate the return.


(1) Am I correct that the buyer must initiate the return?
(2) Exactly how does he do this? I will pass on the instructions to him.
(3) If he states that he is returning it because he no longer wants the item, will this avoid me getting a negative mark against me?

(4) If I inform eBay that I have already agreed to a return and full refund, will this smooth the process?
(5) What are the mechanics of the refund? Do I notify eBay when I have the item in-hand, and eBay then instructs PayPal to issue a full refund?

Thank you!

Selling discussion

Im having alot of ebayers that bid on my items with 0 feedback and never pay is there a option where i can block ebayers with 0 feedback ?

Selling question

I won an auction a week ago and paid for it that night. It has yet to be shipped and the seller wont respond to my messages. what should i do?

Bidding & Buying discussion

Nov 24, 2015 12:28:47 AM PT

seller not shipping items i paid for

HI All!! 


Is it really essential to provide a shipping tracking number? i heard if you are not providing a tracking your account can be blocked as a seller.. Please guide. Thank you Smiley Happy

Getting Started question

I sold an item and it was damaged upon arrival. It was in its own styrofoam cut-out and in its own box, packed with packing p-nuts in another box yet Fedex still managed to break it. I have no problem with that part, I told the lady to request a return and print the label. The return shipping was about  $12.00. I don't even know how she did this but she sent it via USPS postage collect and my mailman knocked on my door and was shaking his head and said he needs to collect $67.00 for the package. He advised me to refuse it, which I did and called ebay to find out what to do about this. Ebay told me I should not have refused it as now it shows that it was delivered and that I must pay whatever the return shipping was plus the original cost of item,original shipping, the $12.00 label that was not even used. I was expecting to pay the $12 return and her original shipping and item cost but to add another $67.00 because the buyer did not want to go to Fedex is a little much. I wrote her and explained that I had to refuse it and to please send it using the Fedex label and she said she would try. I cannot believe that ebay would now automatically give her a refund before she even gets the item back to send it back to me because the 6 day window is in a couple days. She will probably just keep it and I am out the item. 

Shipping & Returns question

Hi, I have spent the morning trying to find an email address for ebay customer support to no avail. I bought something last night which went just below my maximum bid and paid for it straight away. When I got up this morning, I had a message from them saying: 

Sorry not willing to sell for this amount. I will have to check with my son who lives in New Zealand selling for him.

as well as a message from ebay saying the order had been cancelled as the item was no longer available. What happens here? I would have thought that if you put something in an auction without a reserve, be that ebay or any other auction, that you can't just decide after the auction has finished and the winning bidder has paid that you don't want to sell it for that amount; if there was a certain price you wanted you either put in a classified ad or set a reserve. Obviously, this costs more and I'd have thought they were now legally obliged to send me the item. I am currently in the middle east and not willing to spend a lot of money on my UK pay as you go mobile talking to customer support and can't find either live chat or an email address for them so hoping you guys might be able to help? I have been an ebay member for about 12 years now and never come accross this before; as a seller, I have certainly sold things well below what I wanted but thought I had no choice but to send the item. Frustrated with this to say the least!

Thanks, Gareth

Bidding & Buying question



I don't know why they show in my listing...  I didn't see them when I created it, or when I revised it, so I don't know how to fix them or just get rid of them.

Selling discussion

I had a buyer make an offer. I sent a counter offer for his price if he paid the shipping. The sale went through but it still has free shipping. Do I invoice him for the shipping?



Selling question

Ne cesito cancelar el bunk beds no vivi cerca del envio

Payments discussion

Nov 24, 2015 9:26:03 PM PT


eBay Business Blog - Learn More
Chat with eBay Staff - Wednesdays 4pm Eastern Time - Learn More
New to eBay? Join the discussion with other eBay members - Learn More
eBay for Business Facebook Page - Learn More
International Shipping Made Easy - Learn More
Part Time eBay Sellers - Join the conversation
Join the Fashion Conversation - Go Now
Join the motors conversation - Go now