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I bought something on eBay and when leaving feedback, in addition to the usual DSR ratings, it asked quite prominently:


Did the item arrive on or before Monday, May 11, 2015? Estimated Delivery Date: May 11___Yes  ___ No


I did not select yes or no because I did not remember when I received it. Moreover, I was NOT going to answer the question anyway since I am a repeat buyer from that seller (5 X) and I did not want to ding him in some way even if I did not receive the item by May 11, 2015.

My questions as a seller:


- What is this?


- What is eBay's MOTIVE with this question? (Seems redundant to me, why ask when that's a DSR).


- If one selects "no" does that then go to a page where eBay dings the seller in some manner?


- If this is another way to ding sellers, does anyone know in what manner eBay slaps sellers if the buyer says "No" on arrival time?


- In the past as we all know, when shipping on time (within same day or one day after payment), the ability to DSR is shaded out because a seller shipping on time. That's fine, I have lived with that (I ship same or next day.) But, is this now dinging sellers for delay by the shipping service?


- If it is a method of dinging sellers, is anyone privy to eBay's LOGIC for blaming sellers for USPS or UPS delays, in effect holding sellers liable for third party's conduct, here USPS or UPS, for example.


Thanks for any comments. (Yes, I looked around here for an answer on this.)

Selling discussion

Thanks for looking, measures about 8" tall.2002_0115eapg0004.JPG2002_0115eapg0006.JPG2002_0115eapg0005.JPG2002_0115eapg0003.JPG

Pottery, Glass & Porcelain discussion

May 25, 2015 11:58:35 AM PT

Glassies, need Id for pitcher, EAPG I think.

Hello Folks,

I acquired this punch bowl several days ago and I can't figure out the pattern name or maker.  It measures about 14 1/2" in diameter and stands approximately 7" tall.  It has a panelled design with a scalloped rim.  It was likely made to sit on a stand and has a base approximately 5 7/8" wide.

When I purchased the bowl, the previous owner said it was made by Heisey.  The bowl came with a large lot of Heisey Queen Ann (#1509) punch cups.  The cups are marked with the Heisey diamond logo, however, there are no manufacturer marks on the punch bowl.  I suspect her attribution of the bowl to Heisey was based on the marked cups (which do not match the bowl).

The punch bowl is quite heavy and the glass has bubbles and a few straw marks.  It appears to be old glass, possibly EAPG.  Any ideas on the pattern name and/or manufacturer?  Thanks in advance for any assistance you can provide!

unkpunch side.jpg
Side View

unkpunch close1.jpg
Closeup of Panel Design

unkpunch close2.jpg
Closeup of Center

unkpunch upside.jpg
Upside Down View

Pottery, Glass & Porcelain discussion

I have had this purse for years now, bought it at a Goodwill store, now I'm listing some of my purses but not sure if this is an authentic, thanks for your time,help and replies.



Fashion discussion

May 26, 2015 12:03:36 PM PT

DOONEY & BOURKE Purse,Fake or not?

 i have readed everything but still can't find anything on what to put in the invoices box....            

Give clear instructions to assist buyers with payment, shipping, and returns. what do i put????? paypal ? email address, shipping, and returns                  

 Enter Payment Instructions, Give clear instructions to assist buyers with payment.    what do i put in the box????? paypal ? email address?what???

Member To Member Support question

May 26, 2015 1:33:48 PM PT

Sending an invoice to a buyer

Please help id this butter dish that measures 7 1/2" diameter, 5 1/8" lid diameter and has a 4 1/4" diameter base. Thank you in advance.P1012147.JPGP1012150.JPG

Pottery, Glass & Porcelain discussion

May 25, 2015 4:02:17 PM PT

Glass: EAPG butter dish please help id

I sold 1 pair of Barbie doll shoes for $5 bucks, less than a couple weeks ago and the buyer just opened a Return Request earlier today stating "doesn't match the listing." Her complaint is that the shoes are too big for Barbie so they must be for Ken and wants a refund (no mention of return). I've been a Barbie collector for years, I know they are for Barbie, made by Mattel in the 90's, and they have a "B" Barbie monogram on the sole of them. (There's other sellers on eBay with the same item listing them for Barbie as well). Of course they may fit "loose" but they are most certaintly for Barbie. I checked out this buyer's feedback left and she's very picky to a lot of other sellers as well. She buys lots of items for Barbie, I would assume she knows what is what.


I replied to the return request right away very nicely explaining why I think they are for Barbie, which dolls they may fit better, but in the end I offered her 50% partial refund ($3.75, her total was $7.50) and she can keep them. No response yet.


This is my very first return request/"item not as described".  ):  I don't care about the money. I just don't want a INAD defect something that isn't true at all. What should I do?


It's not fair that buyers can claim these things so easily.



Selling discussion

I see people selling hundreds or more of the same item, so I'm guessing they submit an order when monies ared received to the manufacturer and give the manufacturer a ship to address.

I don't want to deal with shipping.

Thanks! I appreciate any help.

Selling discussion

Sales plummet.

We sell nothing - we buy nothing = no final value fees for eBay.

We buy no packing/shipping materials from other eBay sellers = no final value fees for eBay. (eBay still makes monies on our store fee).

Very grim indeed.

Are small time sellers (we actually used to have decent sales) being politely asked to move on?

Selling discussion

May 25, 2015 11:11:24 AM PT

No Sales No Sales = No Profit For eBay!

Hi.. I won the auction from the seller (seller with ZERO FEEDBACK) and I already paid.. But The seller told me he haven't received the money yet. I saw the status of my payment at paypal was still "UNCLAIMED". It said the seller is "UNREGISTERED" at paypal. I sent many messages to the seller but no reply at all. Only some messages were replied at the day I won the auction. It seems that the seller avoiding me and dishonest about everything he/she sell. I decided to cancel the payment and leave negative feedback to the seller.


Were this the right things to do? Is this kind of issue very common at ebay? I really dissapointed with the seller bacause I already won the auction and this item was for my bother's birthday. Thank you for respond my message.

Bidding & Buying discussion

May 24, 2015 10:24:25 PM PT

The seller dishonest and not ship the item

About a week ago I sold an galaxy s3 (metro pcs). The buyer wants to return it because the sim card won't read because the phone is cdma now metro runs gsm. He started a return case I called ebay to see if there anything I can do and they told me to wait until the 30 for them to intervene is there a chance of them ruling all against the buyer.

Selling discussion

May 24, 2015 12:44:53 PM PT

Buyer wants to return item

Opened a "basic" store front yesterday, and it appeared Ebay quickly moved all my items into the store. I had previously checked, and it appeared that my category should be at 6% FVF. As I understand it, the highest FVF for a store should be 9%. I sold two items today, and checked my account, and Ebay just charged me the usual 10% FVF on those items. Would anyone know why this is? Thanks!

Selling discussion

May 25, 2015 10:22:38 AM PT

No FVF discount with new store?



I´m from Germany and have a problem with a US buyer. He bought 2 headphones on 21.04.2015. After receiving it he told me that the size does not fit and he want to send it back. This was on 01.05.2015. Till now I haven´t received the headphones and PayPal has the money because of the opened eBay case. When will this case be closed automatically?


Kind regards,



Member To Member Support question

May 25, 2015 9:18:27 PM PT

Open Case

I've never done business with him so there is no history, i pay on a timely basis, and have good feedback. I wrote him to ask him why he is blocking me, but he never responded. Can anyone shed light on this. I'd appreciate it. Thanks!

Getting Started question

I often list rings for sale and if they are sterling I check the box that they are "sizable".  I've had two people now ask me to size the ring to a certain size and they will buy it.....  Now, I assume I am just stating the ring can be sized, not that I am personally going to size it myself for them (which I can't do anyway).  Am I correct that "sizable" just means if someone buys it the ring can be sized - buy the BUYER?  If it implies I will do it for them, I need to remove that option.  Thanks ahead of time.  (It's not like I am selling anything anyway, but in the future if something does sell....lol)

Selling discussion

Is anyone else getting "technical problems" alerts from Paypal when you try to pay for an Ebay purchase?

Technical Issues discussion

 i have been a member since 2001 and the new forced return policy has me afraid to sell anything.I have a smart phone for sale,it's clean,not stolen just transfered carriers.SO what if the guy buys it,writes down the imei number,clones it then says to ebay it's stolen or whatever.Now i have to give him money back and i get a junk dead phone??

 Is this for real?If so,i am gonna stop selling on ebay....

Selling discussion

May 25, 2015 6:56:33 PM PT

Selling Phone and Afraid



My sales and the number of views has dropped significantly in the last monthor so. I was only selling 2 or 3 a week but it seemed steady. Now, I've only sold one in the last 3 weeks. And my page views are half of what they had been.


I've only been doing this a few months, so I haven't been here long enough to know if this is common. I've seen a number of posts in the forums about the same topic- slow sales- but I don't have the experience to know if there are more people than usual saying this.


Some of the posts suggest that ebay made some changes that place more emphasis on driving traffic to the really big sellers. Does anyone know if this has any validity?


And/or does anyone have any suggestions as to how to get more views and, hopefully, more sales? I have tried or am currently trying the basic tips and advice to sellers and am open to any words of wisdom from seasoned sellers.


Thank you for your time.

Selling question

May 24, 2015 5:09:14 PM PT

Slow sales and views.

I just received the Coach purse I bought from a new seller.


The listing was under NEW WITHOUT TAGS, the description said very little use and stored. The pictures looked OK and because I am a bit  familiar with Coach purses, I knew it was OK to buy this one.


Now I get the purse and  the corners are worn/lost color, the strap has threads coming off the edges, the inside is dirty.....definitely and with no doubt a used purse.


As Ebay suggests I contact her first to see if a solution can be reached just between us. As a new seller may be she needs to be more careful, perhaps the NWOT was a mistake, etc... plus I also could have asked for more pictures.


The purse is not trash, I still would keep it, but I was mislead nevertheless. Is it OK to accept a discount in this case? I know some buyers abuse the return policy just to get discounts,  I do not want to be considered one.

Bidding & Buying discussion

Ebay lower your fees you bunch of Scrooges.
Stop favoring scammers.
Improve your legitimate seller protection.
Make it easier for people to NOT lose money.

Stop scamming people.

Member To Member Support question

I haven't sold on ebay in years, my husband does occassionally. I am decluttering and wanted to sell some old purses, shoes and clothes. I started with a few purses and spent all day taking pictures, measurements, making a descriptive and visually appealing listing and two actually sold, I was very pleased! A week later one of the buyers requests a return. I don't even see how this can be an option when you make your listing say "no returns". She said that it was a used purse (duh!) and that it was too small and was bulging when closed (um, don't stuff it so full?). So now my PayPal account is negative $16, because I had already requested a check be sent to me (my paypal is not connected to a bank anymore, I don't trust paypal but also I just happened to have already closed that checking account). I responded to her and told her that I'm sorry if she regrets her purchase but the item was described well and is sold as-is. The options to reply to a return item case are ridiculous! There are basically 3 options that are in the buyer's favor, giving them a refund of some sort, or sending them a message. Crazy! It is CLEAR that ebay sides with the buyer!!! I will never sell anything on ebay again, its totally not worth it. The only time I ever come to ebay to buy anything is when I need something really cheap, the last thing I bought was a $1 silicone dog toothbrush. Ebay can just waste away for all I care!

Selling discussion

May 26, 2015 11:04:01 AM PT

Buyer Returns

  I paid my final bill on 4/29.  Well, I visited to see if all was correct before I ended things on eBay. Having served my 30 days to close. To my surprise i see they over charged me on my final bill. I call and say please issue a refund to my account .I am told they will do this within 14-30 days.First thing they said when I paid the final bill "it will be ended on 6/31". So now they say 7/15 to 7/30.


   And to infuriate me futher they have called me a "power seller." I have not listed a thing in 6 wks. Only sold 200 things in 10 months. They are desperate to make their beta data match facts so they just came up with the little star with a stick figure on it.

Oh thanks eBay.


So It might take 2.5 months if you add the time served already (6 wks).  Seriously $32.00 bucks and some change. Wow.


Like it was a gift to me so I would stay and use it to list more with my trumped up power seller bronze star/crucifix.  I already paid and went through accounting to get the correct final total. Now because CS accounting cant add and subtract I have to wait to close my account ?  You pull this on everyone?  Or was it reserved for your top rated beta seller vtg.picken / brezhen2012  that is fed up with the mess of a business plan, mistakes in accounting and double standards in general. So what is next? You lost one get over it.

Selling discussion

I sold two items that haven't been paid for. I contacted one of the buyers about this and they stated they wished to cancel the order as it was their son that placed the bid. The other buyer has not replied to my message so I have opened up a case with eBay and I am yet to hear back. I have been billed for both of theses items and I have not received any payment for them. I disagree with this but don't know what to do about this

Selling discussion

May 26, 2015 9:07:44 AM PT

Follow up on an unpaid item

Hello, I have had top rated seller status for the last 6 months so at this point I really don't want to lose that. I have recently created stickers for the art that I make and sell. The only way to make it affordable so that ppl will buy it means I have to ship it by stamped envelope with standard USPS mailing. However, in doing this, I can no longer upload tracking (which is essential to keep top rated status) as tracking doesn't come with stamped envelopes. Shipping them in a padded envelope would cost more than I am making since my item is 1.99 and the cost of padded envelopes plus priority mail postage exceeds the price of my item.
My question is how do I ship an item like this while still holding my top rated status and while still turning a profit?

Selling discussion

May 26, 2015 2:17:49 PM PT

How to remain a top seller

I'm confused about the selling limits I have on my account. It is showing that I can sell up to 0 items or up to $0.00 per month, whichever comes first.


My eBay account was created 1/13/2015. I had purchased a few items and had sellers leave me positive buyer feedback. I listed my own first item for sale on April 17th. It received a few bids and sold on April 24th. The buyer was satisfied with their purchase and left me positive feedback. I have a total of 10 feedback's that are left on my profile. 1 being the first sale I made in April and the other 9 are from sellers that left me feedback from my purchases. In my seller dashboard, it is showing that my performance level is above standard.


Can anyone care to explain why my seller limits are listed at 0. Also, is there a solution to this problem?

My Account discussion

May 25, 2015 5:11:21 PM PT

0 item seller limit after first sale?

Hey.  New situation for me.  Sold an item to a buyer for a fairly substantial sum.  Bought insurance as I always do.  After delivery received a message from a buyer claiming it doesn't work correctly and stating that she needs to return it.


I messaged her immediately, apologizing, letting her know that it was operational when shipped, and letting her know she can open a case with Ebay and that we will work it out from there.


No response.  Days go by, and she again messages me.  Asking me to contact her so that she can return it.  Again I message her, very specific, letting her know that I did answer her message, and that she can either file a USPS insurance claim (as I believe it must've been damaged in transit) or file an ebay dispute.


No response.  A few days later, same thing.  I called ebay, they verified that they can see my messages and that they thought my resolution suggestion was good, and that I should just wait for her to follow protocol.


It's been three weeks now, and again several days since she has contacted me.  How long do I have to wait, anyway?  I sold this item for a friend and he'd like his money, but I'm hesitant to transfer it out if he's just going to have to give me the money back so I can refund her.  


How is it that someone can be smart enough to message me to let me know that she needs to return an item, but not smart enough to read her own messages or to figure out how to file a dispute?  What the heck is she expecting?  For me to just issue her a refund without verifying her complaint or receiving the item back? What more can I do?  What SHOULD I do?  She hasn't even left feedback, bad, neutral, or otherwise.



Selling discussion

I puchased an item on May 24th, and received a shipment email this morning with a tracking number. I went on my account to see I had an upaid item notification, but I had paid everything. I checked PayPal and the seller had refunded me saying the item got broken by his dog. I sent him a message how it was possible to have been broken if it was shipped earlier. Is it possible for the seller to still have the item on hand, even when marked shipped?



Bidding & Buying discussion

I have a coffee and an end table in my garage. The owner told me she brought them in the 50's. The company is Novelty Furniture co. Fayetteville, NC. The number on the bottom is 456. I want to list them but not sure what style or how much this type of furniture could fetch. I did a Google search looked at sold pieces on eBay and could not find anything. Really appreciate any input!

Antiques discussion

Member To Member Support question

May 24, 2015 1:08:30 PM PT

Didn't receive your item

 the Gorham items consist of a nearly complete set of the Octette pattern flatware(serving for 6) of which all but 10 pieces are still in the original plastic,unopened.6-6 1/2 inch goblets,6-5 inch goblets.

 the Stieff items consist of a teapot set with wooden handle teapot,16 1/2 inch wooden centered serving tray,sugar bowl and creamer,14 1/2 inch punch bowl set with ladle,18 1/2 inch wooden centered serving tray and 12 Jefferson cups and a set of salt and pepper shakers.

 other items include a Fuller Craft set of candle holders and several unnamed pewter items as well:1-7 inch candle stick set,1 owl figurine,1 decorative angel candle holder,1-6 3/4 inch fruit bowl and 2-9 3/4 inch plates

Bidding & Buying question

I recently purchased shoes from a seller on here and the seller cancelled the order on his end. It states that i was refunded the money, but i have yet to see any money returned to me/my accounts. Is there a certain amount of time it takes to come back into my account or how does that process even work?

Member To Member Support question

May 25, 2015 10:10:50 PM PT

Cancel a purchase

I sold an item that the buyer returned per my permission and request. The shirt size I sold was a "M" and should have been a "L." I told the buyer to return and I will issue a full refund plus shipping. I received the shirt back w/o any problem. Now, I'm not sure where to go and start the refund process. Can anyone point me in the right direction?  Thank you!

Member To Member Support question

May 25, 2015 2:14:36 PM PT

Getting the status of a return or refund

I have an item that relisted.  I would like to revise the listing and lower the "Buy it Now" price.  It does not look like I am able to do this.  Am I missing something simple or is it not an option to lower the Buy It Now on a relisted item.  Thanks

Member To Member Support question

May 25, 2015 5:21:10 PM PT

Revise a listing

Hi i have a problem with paying for an item i won an auction on sunday , so i contacted the seller to inform that he would receve payment by tuesday morning via pay pal as i have to charge a post pay visa card that i use for pay pal, i have never had problems with sellers and always keep them informed .  On monday evening i was serching for other similar items , I SAW THAT THE SELLER HAD RELISTED THE ITEM THAT I HAD WON ,SELLER ARVERNES6313  ITEM NUMBER 201351791447 sale date 24/05 /2015 , So i contacted the seller to ask what the hell he is up to, is answer was due to bad payers ..I now have lost all trust in this seller and feel reluctant to pay ,i still want the item and have no problem in paying ,funds are not the problem but now i feel i need a bit of a garantee from the seller that he will actualy send me the item and not double sell the item .CAN ANY BODY SHED LIGHT ON WHAT I CAN DO?????? Many thanks colingrt65

Member To Member Support question

May 26, 2015 9:38:27 AM PT

How to pay for items

I am selling an item.  Had 2 bids, both retracted.  Said they could not contact the seller.  I did not receive a message from either one.

Earlier today, when the first retriacted, said he had entered the wrong amount.  Now it says couldn't contact the seller.  



What's up with that?  Do people do that alot?

Member To Member Support question

May 26, 2015 12:01:45 PM PT

Retract a bid

I have an item listed as US only, but I have been contacted by  a buyer overseas.  they are asking if I would ship overseas by registered mail.  


am I allowed to do this, when my listing states US only?  

Member To Member Support question

May 24, 2015 3:17:27 PM PT

Shipping internationally

I bought a ballast from Lumepower. It was 11/26/2014. It worked properly for two weeks, then, it began to flicker periodically. On 5/17/2015, it stopped completely. I contacted the seller that day, 5/17. They have a 1 year warranty. They sent 1 bogus email on 5/20, asking if I had received their response telling me what to do. I have sent 4 emails since then, and they won't respond. Since it has been more than 90 days from purchase, Ebay's resolution center is no help. Will Ebay make the seller honor an advertised warranty, and, if so, what is that process?

Member To Member Support question

May 26, 2015 2:57:58 PM PT

Seller not responding to email.


I received a message from Ebay stating I was eligible for a promotion for four months of 5.95 for annual subscription of an ebay store.  When I clicked on to activate, it stated I was not eligible.  Why did I recieve that message if I was not eligible? 


Member To Member Support question

May 26, 2015 9:12:27 AM PT

Account restriction and suspension

Hi there,

I posted an item for sale and noticed that the BUY IT NOW price is not visible on the ad. When I checked my email confirmation, it shows it there, and when I went in to revise the item, it indicates I've entered and selected a Buy It Now price. Any ideas why it's not showing up in my ad?

Member To Member Support question

May 26, 2015 1:22:28 PM PT

Buy it Now Price not showing up

I left a feedback according to how I felt about the item I bought. The seller has been emailing me at least twice a week to ask me to remove my feedback and leave a Positive not a Neutral. Should I just ignore the seller or do I kindly tell them to stop emailing me? I left the feedback based on my experiance and my opinion. It wasn't bad just how I saw the item

Member To Member Support question

May 26, 2015 3:49:38 PM PT

Changing or removing Feedback

Seller scam nerver ship the item but I mistakenly clicked leave positive feedback but  information is negative. I'm through ebay to reclaim the money and And they are awaiting action by the seller.  Do I have to do ?

Member To Member Support question

I have two older computers to sell and I was wondering how to handle the shipping and packaging on the weight of the Towers .. I can;t justify offering free shipping on so expensive an item to ship.

Selling question

Is there a tracking # if I ship a dvd via usps media mail using ebay?

Member To Member Support question

May 25, 2015 9:48:17 PM PT

Shipping USPS media mail tracking?

I have an "UNPAID ITEM" Because the seller cancel the order, now, I can make offers or bid in auctions.


What can I do?



Member To Member Support question

I have bought something, after around 20 days and some mails to the seller and the prome he will send me the item I opened a case to get my money back. Ebay gave mi back my money and the next day the seller has sent my the product. I do not know how to proceed, or what to do at this point. Should I simulated that I buy again to pay the item?

Member To Member Support question

May 25, 2015 5:17:31 PM PT

Asking eBay to step in

We are sellers located in the USA, sold an items in the UK. The buyer complained of slow delivery with profanity and bad attitude.

After few message exchanges trying to help him to track his package in the UK Postal service he toned down his messages.

Today he received his package and requested to refund total or partially the custom fees which he should know they might apply with international purchases.

When denied the refund (we reviewed his feedback, seems that he ofter request refunds) he answered "well its negative feedback them im afraid its up to you if you going to be a tight

let me know"


What should we do?

Member To Member Support question

May 26, 2015 10:41:33 AM PT

Handling inappropriate behavior

Dear Sir/Madam

Regarding UNIPHASE HELIUM-NEON HeNe LASER 1122P (S4-T-17D) item, I would be thankful if you could clarify some details; how many hours has it worked till now, and is it 1122P-2246 model? 

Thank you so much in advance

Getting Started question

What is the percentage charged for selling on eBay Motors for low-volumen sellers?


thank you.

Member To Member Support question

May 27, 2015 6:18:37 AM PT

Fees, billing, and invoices

I just aquired a lot of Bennington pottery. This particular piece, I believe to be a creamer. Cow with an udder and 4 teats, ears which look more like horns  . It measures 6" long and 3 1/2" in height. Too me the color is mottled white, it has very pale yellow spots-  Weght approx. 7oz. I have many pictures, but I will start with one. Mark is an incised stamp. I know one word is Bennington- the other two I cannot make out. Any help in identifying what I have, age, and which Benngton pottery made it woulb be appreciated!!!!!

Selling question

May 26, 2015 7:28:57 PM PT

wierd Bennington cow Creamer????

Hey,there i want to order lots of item on ebay.com but my problem is i have no paypal but i have vissa certified debit card and i live in karachi pakistan

so is their any eligibility to ship in pakistan

Member To Member Support question

May 27, 2015 6:28:52 AM PT


I booked and payed for transaction number 1250039906005    , tracking number  780636657981 . I steel waiting for my order . Please check and advice as soon as possible . Thank you .  

Shipping & Returns question

May 26, 2015 7:07:45 AM PT


Hi there,

On March 26 I sold two sets of three day passes to the Chicago Fare Thee Well Grateful Dead Reunion. After I made the sale, instead of recieving my tickets in the mail from Grateful Dead ticket sales, I instead got a notice stating that "Resale of tickets is prohibited; therefore, you have lost your privelege of recieving tickets."  The only way that Grateful Dead ticket sales could link my eBay profile with my name and address would have been for EBay to give them my information. My user name and my name are different. And btw, resale of tickets is NOT illegal in MD where I live. So, I can refund the buyer the money they paid for the tickets, but how do I get my $305 from EBay? Forget the $88 I paid to Paypal.... Please advise.

Thank you,


My Account question

May 26, 2015 4:30:55 PM PT

Fare The Well Tickets

I am the seller and a bidder wants me to retract a bid on an active listing because he can't afford it. I thought only the bidder can retract. Is that true?

Member To Member Support question

May 26, 2015 6:16:43 AM PT

Retract a bid

My item has a bid so I can't change the shipping cost. 


But, I got this question. 


"Hi ~ I just weighed my battery here at home and it weighs about 1 pound. So, boxed ... it will ship in the under 2 pound zone.

I think it can ship for much less than the flat rate priority box. If it does prove to be just around 2 pounds, can I get it shipped to 98110 for the least expensive rate?

Thank you for considering this. The shipping savings could give me a bigger budget for bidding."



I always leave slight room for shipping weight in case the weight is different at USPS (and I always charge actual cost for the shipping).


So, the priorty rate 1 to 2 lb and 2 to 3lb has some price difference.


So, how can I help this person??? 


Thanks in advance for anyone's advice. 

Selling question

May 26, 2015 6:59:04 AM PT

How to give bidder shipping cost discount

Hi  I have sent a parcel to a buyer on May 11,2015 it was tracked, the problem is that the buyer hasnt received the item on time (19th May) and its been a week late on delivery. I contacted the Post office and they said that it was still in transit and they dont think it was lost. they didnt  give me more info since it was too early for me to file a complaint. They need it to be at least 10 days delayed before they can investigate.Now the buyer is getting frustrated and wants her money back. Should I issue her a refund or just wait until the Post office cantacted me again. I am a bit lost here since I have done the right thing and I have the receipt and the photo of the parcel before I sent it and even have a tracking #. Wanted to contact ebay but there's no category for this type of cases. Anyone please enlighten me?

Member To Member Support question

May 26, 2015 8:55:51 PM PT

Buyer hasn't received an item you shipped

If I re-open my store today on the 25th of May, will I be charged the $15.95 for the entire month of May?



Buying & Selling Basics question

I had a fake buyer (several others reviewed them the same way) who hasn't paid for an item that ended 4 days ago. I put in motion "cancel transaction." The buyer hasn't agreed to it. How much time do they have to respond? Can I relist the item in the meantime?





Member To Member Support question

May 25, 2015 3:31:17 PM PT

Open an Unpaid Item Case

so I'm thinking of getting a store, but I can't find the answer to this question.


Ebay occationally offers a period of 4-5 days during the month where you can list for free (like up to 1000 fixed price listings).  If you have a store, can you still take advantage of those periods?  For example, let's say I have a basic store and I've used 75 of my 150 for the month, then the promotional period begins.  Will my listings count toward the promotional listings or my store listings?


Thanks for any help.  

Selling question

What is a reasonable time to wait for payment?

Member To Member Support question

May 27, 2015 7:34:43 AM PT

Open an unpaid item case

Why is the USPS charging my customer a extra fee for deliver a first class envelope.  I use ebay shipping and it says letter, small package or thick envelope.  Any ideas. I shipped over 2000 no problem and this last week two customers were surcharge.

Member To Member Support question

May 26, 2015 8:15:09 AM PT


I am based in the UK and have a supplier in the U.S. I would like to import American items that are difficult to find in the UK. I thought an easy way to "test" this before I invest too much might be to list the items on .co.uk but have my supplier ship the individual items as they are sold to the UK/Europe via Ebay GSP. Would this be possible? And if so how would I go about doing it?

Shipping & Returns discussion

Buyer says he hasn't received all the invoices I've sent. I've sent like 10. He also says I never sent shipping details for country. This is the item number 321762008518. Get back to me please

Selling discussion

May 26, 2015 3:55:26 PM PT

Open an Unpaid Item Case

I was the buyer on a return case where the item did not match the description.  The seller never respended to the case and Ebay found in my favor and returned the money to my account.  They never provided me with a return label to send the item back,  I still have the item and its been 3 weeks.  I have not heard from Ebay or the seller.  I do not feel like I should pay for the shipping to send it back since the seller falsified the listiong and has never responded.  Has this ever happened to anyone?

Shipping & Returns question

May 25, 2015 7:51:44 PM PT

What should I do?

if i cancel my ebay store do my curent listings stay active until the item ends

Selling question

May 26, 2015 3:42:02 PM PT

closing a store

How do I get ebay to stop putting up pictures on my FB page of what I have looked at...that is a huge invasion of my privacy, I think.

Buying & Selling Basics question

May 25, 2015 9:33:01 AM PT

stop posting pics on my FB page

I sold an item. Buyer did not read the description and not notice item has a defect. Buyer Want a return claiming he did not know. I state no return. ..what Can I do?

Selling discussion

May 26, 2015 6:04:09 PM PT

Appeal a defect or feedback

Hello! I won an auction (Item: Fendi B Shoulder Bag
Item number: 251960959655) and in minute, received a message from seller. Hi asked me "please, don"t pay, besause, winning price is so low and he doesn"t want to sell on that low price"

I said OK, and asked him to cancel trancaction.

He never answered and haven't  cancelled it.

So, bag still in my cart and I receive messages from eBay with reminding of payment.

What I suppouse to do?

Thank you!


Member To Member Support question

May 24, 2015 4:06:55 PM PT

Cancel a purchase

Buyer has requested I send them my Paypal info so they can pay for item. They are outside country and are a new member as of today. They want me to email them with my Paypal info.

Member To Member Support question

May 27, 2015 8:01:46 AM PT

Sending an invoice to a buyer

uceThe new fee policies are certainly decreasing my profits.  Insertion fees for books went from .05 to .30.  They reduced the number of free listings per month from 50 to 20.  And any promotional free listing times offered don't include relisting.  Many of my listings take months to sell, so I do a lot of relisting.  Is there any way to get around these fees?

Selling question

May 26, 2015 5:38:55 PM PT


I recently sold two blouses and accidentally sent them to the wrong buyers. As soon as it was called to my attention by the first buyer, who purchased and paid for a $20 item, I immediately issued a refund, and contacted the other buyer who received the item in error. (The second buyer purchased a $3 item). The second buyer wanted to keep the "wrong" blouse, laundered it, then reluctantly returned the item. She was also issued a full refund for her purchase, and sent postage for returning this item so the other buyer could have it. After she (second buyer) returned the item, she messaged me that it cost her more to send it back than it cost me to send it to her (???} and that I owed her money. She told me she would send a receipt and I told her I would gladly reimburse her for the difference. Instead of emailing me the amount, she told me she had decided to give me negative feedback. She left feedback stating that after sending her the wrong item, that my attitude was "insincere", "a mistake.". I did make a mistake, apologized for it, and refunded her money. I thanked her for being cooperative. Is there a way I can get the negative feedback removed?  How can she say that I had an "insincere attitude", and "be careful"???   Any thoughts? Thanks

Member To Member Support question

May 25, 2015 3:02:18 PM PT

Negative Feedback

I would like to by shoes from ebay but the only size is B/M? why not other size's

seems to me that you could triple your sales



Selling question

One of my items did not load the BUY IT NOW Price.  I can see it with the item on the seller side of things, but on ebay it isn't there.  I added a note with the but it now price, but it still isn't the same.  Why isn't it showing up?  Thanks.  Item number (261894686935)

Member To Member Support question

May 24, 2015 12:19:45 PM PT

Managing bids and buyers

Recently I won an item and since it did not get the amount  expected, the buyer changed the

terms of the item in question.  Is this something the seller can do?  I won the item and feel

I should have it, but the seller changed the staus of the item without notifying me.


Bidding & Buying question

May 27, 2015 1:50:33 AM PT

Item sttus changed after selling

   I have a question about the recent "Good till canceled" pronotion.   Do listings automatically renew or do I have the option at the end of 30 days to cancel them?  I am using Turbolister.  I really don;t know to have them automatically renew and be charged all those listings fees every 30 days.  It would be a really big hassle to cancel 200- listings manually!

Roger Z

Member To Member Support question

May 26, 2015 4:11:38 PM PT

Good till canceled promotion

Is there a way to merge my two accounts together?

Member To Member Support question

May 27, 2015 7:33:38 AM PT

How to merge two of my accounts

buyer claims item was NOT AS DESCRIBED when i listed it AS IS and WHAT YOU SEE IS WHAT YOU GET and provided photos of the EXACT item buyer received now buyer is claiming its not advertised correctly



please help settle this claim 

Member To Member Support question

May 25, 2015 9:51:11 PM PT

Reporting a buyer

Won the tablet. But I wanted to know more details about the tablet. because seller did not mention anything about it. But seller did not answer to my any message. But he opend a case.

what can i do for it?

Member To Member Support question

How bo I sell my items in only English pounds??

Member To Member Support question

May 27, 2015 8:45:04 AM PT

sell in british pounds

I have a buyer who ordered an item from me before and claimed it was damaged upon arrival. It was a sturdy plastic and she had these pictures with huge dents in the plastic. I refunded. Although I had doubts because I send several out on ebay and off without incident. I didn't want the negative feedback, so I just did that.


I also blocked her as she was rude.


Well, she is back under a different name. This time she bought some items that are made of a real heavy metal-type material. I have sent many of these. You would have to exert so much pressure to damage them. I wrapped them in bubble wrap anyway and sent them off. Now, she sends pictures of the same type of extreme damage.


I don't know for sure, but I think she may be making videos for youtube and then damaging them. Just my suspicions as they are the type of things for unboxing/unbagging/surprise egg videos that are very popular.


What would you do? I don't want bad feedback. But I don't want to keep falling victim or others to fall victim to her.


Any advice would be appreciated. I want to do the right thing.

Selling question

I am new to ebay and have sold a couple of items and when i try to view the paypal transaction this is what i get on the paypal login page


"The transaction ID in your link is invalid"


and on the ebay side there is a hour glass showing were the payment check mark is and it saya payment initiated is this the 21 day hold ever one talks about?

Payments question

May 27, 2015 4:58:08 AM PT

The transaction ID in your link is invalid

When you have a store can you relist an item without paying the .30 each relisting? 

Member To Member Support question

May 27, 2015 8:50:16 AM PT

Relisting an item



I recently bought a dipstick/tube from Skip White's site.  When I received it . It was shipped in an envelope and was bent about 90 degrees to fit.  I contacted the seller and complained about the packaging and damaged item.  They agreed to send a replacement.  When I received the second item it was the same way.  I contacted their Customer Service and complained about their shipping dept. and receiving the second item bent  like the first.  The next time I went to their site to buy another item, I was not allowed to bid or buy on the item. I would like to talk to an EBAY Customer Service Rep about this situation about this matter, but can't find a phone number. It really makes me angry that I was banned from the site over one of their employees stupidity.   Any help would be greatly appreciated...THANKS..



Member To Member Support question

May 26, 2015 1:00:18 PM PT

Banned from buying on an ebay site

I recently got a refund on an item, I payed with a debit card through Paypal. On my Paypal activity it says that it's went through but on my bank balance it hasn't, any help please?

Bidding & Buying discussion

May 26, 2015 7:25:51 AM PT

Paypal refunds

Item was bought via 'Buy It Now' less than 24hrs after posted for full $9,500, no payment received or additional communication but it's only been a few hours. Buyer shows as being active only since that day and shipping address doesn't seem to exist (shows middle of a 4 lane street in NYC on Google Earth). What happens next?

Member To Member Support question

May 25, 2015 8:42:25 PM PT

Suspected Fraudulent Buyer

So I sold an iphone 6 lcd on ebay that is cracked. Clearly stated "no phone"


Buyers bids on it thinking its a phone.


ebay findings was in favor of buyer


This is absolute b.S.


What is the point of stating no returns.


Description was clear! and ebay resolution team honored the case. Item is exactly as described!




Member To Member Support question

May 26, 2015 1:50:17 PM PT

Billing and Invoices

someone just asked me to take a picture of the box which would include the label for a fairly expensive item this label would include serial numbers and other info specific to this item after it was sold to another person  I think this is very suspicious behavior what should i do

Member To Member Support question

May 26, 2015 6:10:19 PM PT

Handling inappropriate behavior

What is the proceedure for selling an item that has Make Me An Offer....   someone did, and I accepted the offer (via message).  Now what am I to do to proceed?  I've looked all over for help on this and found nothing. 

Member To Member Support question

A party on craigslist wants to sell a vehicle and wants to use ebay for the transaction by setting up a private ebay posting and then the 'buy now' option ..... does ebay do this and how am I protected .. is this common??


They claim the vehicle is at the shippers location in Alabama ...


I am concerned that this may be fraudulent somehow and am not sure I want to proceed even though everything appears legit ....


Any comments are appreciated...



Bidding & Buying question

May 25, 2015 8:14:03 AM PT

vehicle for sale on craigslist ...

How much time does buyer have to make the payment after winning my auction ?

Selling question

May 25, 2015 1:35:58 PM PT

Getting paid

I had an item damaged during delivery and am just wondering if ebay refunds my fees for that item. The customer has received his refund and I have received my insurance claim and PayPal fees were refunded. Where would I find out if ebay's fees were refunded? My ebay invoice does not reflect any refund. Maybe I just have to wait until next invoice? Seems easier to ask the community rather than contacting eBay! Thanks for any help.

Member To Member Support question

I sold an item for $55.00 which is pending, but on my PayPal acct it shows pending $53.10 instead of just $55.00 can someone explain where n why $1.90 was taken off. That can't be the final fee because on my acct thefinal fee shows up as $5.50 that I understand that's eBay's percentage taken off but how bout the extra 1.90?? 

Member To Member Support question

May 26, 2015 7:25:23 PM PT

View fee details for an item you sold



how to removed feedback for the seller shmarketing


Member To Member Support question

May 25, 2015 5:06:39 PM PT

Appeal a defect or feedback

I sold an item on ebay and was paid from paypal.  (Item was brand new in the packaging and sold AS-IS)  Customr installed it wrong and fried the unit.  Now the customer got paypal to authoize a return and shipped the item back to me (broken and destroyed).  I am in the despute process now.  My question is how do I protect my self in the future from paypal authorizing returns.  I am looking for other forms of payments to take?


Thank youin advance for any suggestion on this matter.

Member To Member Support question

May 26, 2015 11:31:41 AM PT

What payment methods can I accept?

 hello i  hope  someone can help with this, i try to  list some items on  autions  for 10 days and still have the charge of .30 per listing, and i read on this 2015 changes on ebay these all are supposed to be free, and just if these are sold i will be charged, what is wrong,  why i still receive .30 charge if the list is a auction and per 10 days?

2015 Spring Seller Update discussion

May 26, 2015 9:33:24 AM PT


who is there to ask my question?

Member To Member Support question

May 27, 2015 8:59:09 AM PT

What are the standard eBay selling fees?

How do I add items to my "Followed Searches" list?

Member To Member Support question

May 26, 2015 2:46:56 PM PT

Followed serches

I have some Nazi items (flags, mother's medals, etc -- no weapons) that were recieved from a WWII veteran in the 70's who collected them during his service during the war. I'd like to sell them here, but wanted to know if they're considered too controversial or in bad taste, etc. What's the policy and general feeling about these kinds of items?

Member To Member Support question

May 24, 2015 3:58:54 PM PT

Seller performance standards



Can some1 help me how to solve this situation:


I ordered item before 3+ months. After 1 month I contact seller with info I didn't received it and we agree that he resend new item.


As i report it to eBay I picked option that we found resolution (shipping again) and I put note that item is resend and to give me one more month so if I don't get it I can claim my money back. My case was closed automaticly.


Now is 6 weeks passed from last contact from seller and I still didn't get my item (he said it would need 6 weeks to get to me).


Ebay don't give me any option to report this case - so what to do? On end I can't even give bad rating to seller :smileysad:


Thanks for your help





Member To Member Support question

I got a promotion and I activated it and sold some games for 12$ and eBay is supposed to match my price and I should recieve 12$ but I have gotten nothing. Does anyone know the reason as to why this is?

Selling discussion

May 26, 2015 7:47:18 PM PT

Sold "video game" but didn't recieve coupon

When look at an item description, it used to show the seller name, the number of transactions made by that seller, and the percentage of positive feedback received by that seller. Recently the item display format was changed to no longer show the seller's transaction count and percentage positive ratings! Instead, I must click on the seller name to see that info, and then click again to go back to the item. Why was this change made? I always look at those numbers as part of the purchase decision, so now I must do a lot more clicking. This change makes the shopping process much more tedious and discourages me from spending time shopping on eBay.

Bidding & Buying question

How often does Ebay consider "Good til Cancelled" as being renewed?  For example, if I chose this option, when do I get charged again for this type of listing?  Is it "renewed" every 30 days?

Member To Member Support question

May 27, 2015 7:18:05 AM PT

Good 'Til Cancelled

I sold an item in acution recently and the winning bidder was an international buyer. The address that it ebay told me to ship to was a UK address which I was fine with. 

Now he wants me to ship it to africa and will do the payment through paypal but wont acknowledge it through ebay. I am getting suspicious and don't want to accept his money. I have not accepted any sort of payment at the moment. I feel like this is a scam? How do I say to the winning bidder I do not feel comfortable selling him the product he won?

Member To Member Support question

May 27, 2015 7:57:37 AM PT

A buyer is in a country you don't ship to

I would appreciate if someone can help me out.


I am buying this Coach black leather handbag.


Not sure if it is an authentic one.



THANKS in advance!



Fashion discussion

DOES EBAY CHARGE EXTRA FOR SELLING MORE THAN 5 items in a month?? If so how much? It said something about me reaching 5 item listing error... 

Member To Member Support question

May 26, 2015 11:04:54 PM PT

selling more than 5 items in a month

Why can't I ship through USPS with dimensions of less than an inch thick or less than one ounce? Why when I list an item, eBay lets me choose as my shipping method large envelope, and that is what the customer pays for but when printing the shipping label I can't select large envelope and the lowest amount that I can ship for is $1.93.


Member To Member Support question

      Enter Payment Instructions & Personal Message                                                                                                                                                                                  Give clear instructions to assist buyers with payment, shipping, and returns. please help!!! frist time doing this what do i put ? do i put a credit card number or a bank account number? PLEASE HELP ME ;(

Member To Member Support question

May 26, 2015 12:21:29 PM PT

Sending an invoice to a buyer

Hello to everybody.


Recently I purchased an item, and paid for it immediately via PayPal.

One week passed, that item still wasn't shipped, so I've checked my PayPal account. The payment was still not accepted by the Buyer. I send him a message, explaining that I need thing quite urgently (important part for my car), but in 24 hours I didn't receive any reply from him. The payment wasn't accepted either.


So I went to my PayPal account, cancelled that unaccepted payment and ordered that part from another seller.


The problem is, that right now I can't remove this item from the 'unpaid items' in My eBay.

I tried to:

1. Appeal an unpaid item case via the online customer service, but eBay tells me that I have no such items to appeal.

2. I tried to use 'Cancel the purchase' option in the same section of the customer service, but eBay tells that I already purchased that item and it is too late to cancel (although I didn't ?!).


In general, I don't care much about that item in my purchase list. But I don't like the idea that it can affect my reputation as a buyer in the future. I have 100% positive feedback as a buyer, and I'd prefer to keep it that way.


If anybody knows how could I solve it online, I would be most grateful.

Probably, I should have completed this procedure through the eBay, not through the PayPal, but what's done is done.


I wasn't able to find a solution by myself. It seems, that calling the eBay is the last option, but I live in Russia so:

A. It will be simply expensive, compared to the importance of the question for me (2$ per minute).

B. I'm not sure about the time zones


Thanks in advance for any help :smileyhappy:


Payments question

May 26, 2015 12:47:15 PM PT

Can't open unpaid item case (buyer)