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Hi, I would appreciate any help you many know about this vase, such as maker, age etc.

 

The 13" tall vase, base 6" has a hole in the bottom.  I wonder if this was made for a lamp?

 

It has hand painted flowers on front with raised outlines.  Would this design be called moriage? 

 

Some of the work is very nicely done and then there are areas where it is rather messy and crude.

SAM_5478.jpg

Thanks for your help.SAM_5471.jpgSAM_5474.jpg

Pottery, Glass & Porcelain discussion

HI all...well..I hope the following will help someone:

 

i have now had the 30 day return policy in place as a personal test for 30 days.

 

1. some buyer asked for a refund saying item not as described  : she cannot have gelatin

2.

Comments
We are happy to accept your return , but the listing description clearly has GELATIN written in it: here it is below: Supplement Facts Serving Size 1 Capsule Amount Per Serving % Daily Value Rhodiola Root (Rhodiola rosea) 400 mg * *Daily Value not established. Other ingredients: Gelatin, silica. <-----

the ebay form allows us to reply to buyer, wherein i copied and pasted the listing part which exactly said that the vitamin contained GELATIN.  see next:

 

3. I told her she could return the item for a full refund BUT she had already filed an item not as described.  herein lies the rub!!!

4. she has not replied as yet

5. i phoned ebay  and got DEFECT RESOLUTION SPECIALIST who said it is a clear cut case of buyers remorse as buyer had the words:This vitamins contains gelatin. I don`t take vitamins with gelatin.

6. ebay says they will send her an email telling her that she may return the item at HER EXPENSE. they will not and do not send you, the seller a copy of this letter, of course.

7. CAPS INTENTIONAL...I AM SORRY :  EBAY FURTHER SAID I WILL GET A DEFECT because there is no way around the ITEM NOT AS DESCRIBED SITUATION CURRENTLY.  THIS DEFECT  IS THEN REMOVABLE IF I PHONE BACK AGAIN TO REQUEST AN APPEAL FOR BUYERS REMORSE.

then ebay kicks you in the face:

 

We're sorry there was a problem with this transaction. After reviewing the case, we made a final decision in the buyer's favor.

Details:
Decision:
This case has been decided in the buyer's favor.

Comments:
The buyer has been asked to return the item to you. Once tracking shows the item has been delivered to you, the buyer will be issued a full refund.

 

THE CASE WAS DECIDED IN THE BUYERS FAVOR AS IT WAS ESCALATED WHEN I CALLED TO EXPLAIN BUYERS REMORSE...THIS IS WHAT REALLY BOTHERS ME!!!!!!!!!!!!!!

 

8. so the deal for this is:

your buyer gets to  scam you

you have to make call one and waste time and explain the scam

you have to make a second call to get the defect removed because there is nothing in place for this SCAM where it is a clear buyer's remorse!

 

9. the river does this in under 6 minutes...and they report the buyer at the exact same time for the scam.

 

ebay...you are so frustratingly inept at times.

 

hope this helps some of you.  i will let you know if they remove the defect...

 

10.  the buyer must ship the item back within a week, i believe or the case is *supposedly* thrown out.

 

my best to all!

 

Selling discussion

BUBBLE WRAP.jpg

 

Have a great weekend all!

Selling discussion

Here is a PERFECT example of how ebay and  Griffs advice and recomendation  regarding getting your packages to the carrier within your handling time and everything else will take care of itself...

 

This is a multiple order 5 items, purchased on 2/10/2016, label printed on 2/11/ 2016, taken to the post office at approx 4:30 PM  EST on 2/11/2016... I usually stand in line to get an acceptance scan,or have my mailman pick up, so I get that all important acceptance scan...

 

Well yesterday  the LINE was snaking out the door, about 20 people deep maybe more, so I decided to just drop it off in the drop bin, my mistake as you can see by the tracking and the acceptance scan, it is 29 minutes late by ebay standards,even though there is NO way to get that scan unless it was dropped off before 3:29 AM EST on 2/12/2016 in   the middle of the night...

 

If the package is NOT delivered in ebays delivery window that will be 5 late shippments,as I am NOT covered by ebays on time acceptance scan, EVEN though I did eractly what I was supposed to do, and had my pacakages to the carrier WITHIN my handling time...

 

So when ebay or Griff says JUST do what you are supposed to do, get your packages to your carrier within your handling time, and everything will take care of itself,take it with a grain of SALT,as this example shows exactly what is wrong with that advice!

 

Tracking #:

9400111899563129047519

Carrier:

USPS

Status:

ACCEPTEDIN TRANSITDELIVERED

 

PROCESSED THROUGH USPS SORT FACILITY

Feb-12-16, 04:44 AM, ORLANDO, FL 32824

 

ORIGIN ACCEPTANCE

Feb-12-16, 03:29 AM, TITUSVILLE, FL 32780

 

Order Confirmed

Feb-11-16, 16:00 PM, TITUSVILLE, FL 32780

 

Order Confirmed

Feb-11-16, 00:00 AM

Selling discussion

Feb 12, 2016 7:43:13 AM PT

New shipping metric

ledges.jpg

 

Welcome to Iowa. Ledges State Park near Boone.

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Hi- I mostly sell decorative items, some vintage, glass ceramic ect. And on occasion clothes. If it's clothing it's washed or taken to cleaners photographed and put in sealed bag to keep it clean and smelling clean Bc sometimes people smoke at my home. I don't state it's a smoke free home. I get my things from estate sales flea markets ect. Do you guys think it's petty for buyer to say item (glass candle holders) smelled of smoke? I'm sure it was packing I used (newspaper). Any suggestions please I will appreciate. Even the snarky ones. 😊 Just want to improve. Thx

Selling discussion

Feb 11, 2016 10:35:40 AM PT

Smoke smell

Customer Service is non-existent, just read from a script.

 

We are serving a three day restriction for nonsense, our first one in like 5 years or more.

Trying to talk to a supervisor is pointless.

 

We have been on here since year one!

Over 12k feedback, 1 negative in last year

Always top rated etc.

 

We are the kind of seller eBay should want, not the kind to push away.

As I was explaining to the sales rep, whom I am not sure understood me anyway,

every year we sell less and less on eBay, because we do not feel we are treated like a valued customer

First, all of our Toys, Books, CDs, Video Games, DVDs, etc went somewhere else....

Then after nonsense, we actually become a licensed auction house with live Auctioneer.... so there went more than 50% of our listings

I do still like eBay, and we do list some collectibles on here,  but I do not like being treated like an idiot.

 

You would think in todays age of DATA and information, someone would see a report of declining sellers, and say "Wow, I wonder what is going on with that seller, we used to make $60,000 a year in fees off that guy, now we make a couple grand, and wait, his store subscription is lower, etc, etc"

 

Well, that is my rant for the moment,  in three days we will list a few things, unless I sell them first elsewhere Smiley Happy

 

 

 

Selling discussion

Feb 11, 2016 1:06:32 PM PT

Three day restriction selling restriction.

Hi I am relatively new to eBay and am starting to think that eBay is all about price.  My items are great but are not cheap items.  They tend to land between $10-60.  For instance, I posted a pack of 24 Snoopy Easter pencils for $12.99 and someone just asked if I would take $10.07?!!!!  I just don't get it.

I really like the site and find the community nice to work with as compared to Amazon.  But on Amazon, I never get any pricing feedback.

 

Thoughts?

Selling discussion

I am an occasional seller/buyer on ebay. Recently I sold an item, which was received (w.signature) by the buyer on the 9th of February. I left feedback for the buyer but haven't received one from them yet. Since I am trying to build up my feedback with more sales in the next future I would like to know how long should I wait until I contact the buyer, asking politely for pos.feedback. Apparently they are happy with their purchase, did not get any message or email stating the opposite.

 

edit: typo

Selling discussion

Feb 13, 2016 12:03:11 PM PT

how long to wait for buyer feedback

Selling Collectible Stamps on Ebay:  To obtain a tracking number from the USPS, shipment must be a package, large envelope.  Imagine sending a 1" x 1" stamp in a parcel that would qualify as a package.  Does not make sense............extra weight and postage.  Instead I have decided to ship lots via USPS Insured Mail.  1 ounce, with cardboard inside protecting the stamp, costs $2.91. 

This is what prohibits me from being a top rated seller.  Been a member since 1997.

Have called and spoken with Ebay representatives with no resolution to the policy.

Any suggestions?

Shipping & Returns discussion

Feb 11, 2016 10:36:05 AM PT

Selling

 

   just spent some frustration time on the phone with ebay and i am more confused then ever.  so, once again coming to my smart and wise community! 

 

       i sold a pair of boots.  the boots didn't fit so i offered him a full refund.  i "don't" take refunds but i do.....I  just don't want to seem like i am Macys ( i am sure everyone has opinions about this but its not what i am needing help with ) 

     anyway,  the customer was very nice and offered me cash for my inconvenience to take them back even though i didn't ask for anything.  i told him what he offered me,  was too much and 10 % as a restocking fee would be fine as long as he was sure he didn't want all is money back. ( he was a rarity!)  we were just two nice humans doing business. he sent them back,  i refunded his money and all was good.  

    Until now,  my problem,........ i didn't get my fees refunded to me.  I have been doing partial refunds for shipping if i charged more then it actually cost . Been giving people refunds if they were unhappy or an item is lost etc. and all along, it has looked like " paypal"  refunds the fees charged,  when i do the refund via paypal, but now not sure it ends up that way. 

      i was told by ebay  that i don't get my fees refunded unless the seller requests a refund not that I give them a refund.  but just like trying to "avoid the open case" nonsense's when you can work things out to make the customer happy, I thought that if the person is getting the money back,  i have NOT MADE money then I SHOULDN'T" pay  the transaction fees.   the boots were expensive, so it wasn't chump change I lost but either way these things add up. 

 

So, is this another darn thing that everyone else is aware of and stupid me didn't know or is this something that has changed over time and others aren't aware of it ?   seems or at least  it feels like theft to me...  thank you!  

Selling discussion

How do I know how much I made on eBay in tax year 2015? 

I can't seem to figure out on Paypal how to get my 1099 or if I'm even getting one. I can see monthly PDF statements but I really dont want to have to add up a year's worth of sales. I have the most basic account on PP.

 

Any help?

My Account discussion

Hi! Ther is the possibility ebay to remind a seller for a shipping? Me i tried to contact the seller but no answer!

 

Shipping & Returns discussion

Feb 12, 2016 2:21:53 AM PT

How ebay remind for shipping a seller?

Today I printed an eBay label for an 8 lb. 40"x25"x6" package from Oceanside CA 92056 to Albany OR 97321. It cost $21.23 for postage only, plus $1.70 for ship cover ($30 item) since I was shipping ground or parcel rather than priority to save about $25. In order to meet my deadline I took it directly to the post office rather than waiting until tomorrow and giving to my carrier as I usually do.

 

When I got to the counter the clerk informed me I owed an extra $21.00 for "Short-Paid Online label". I came home and double checked that I had entered the correct measurements and still came up with $21.23 using eBay's label system. I checked the USPS  website for Retail Ground and got $36.91 not counting insurance. 

 

So I get $21.23 from eBay, $36.91 for the USPS Online postage caclulator, but actually PAID a total of $42.23 to ship it by ground when (if I had known) could have printed an eBay Priority Mail label for LESS - $41.33 with my TR Discount

 

Now it will take a week to get there rather than 2 days, plus an hour driving to and from the Post office and standing in line AND it ended up costing MORE than Priority mail.

 

Someone in shipping needs to attend to this discrepancy.

Shipping & Returns discussion

Feb 11, 2016 5:48:36 PM PT

EBAY USPS Label for Parcel mail incorrect.

Before the dashboard changed, there used to be a "listing enhancement recommendations" section as an option to work on when looking at active listings. It was usually along the lines of "we recommend x number of listings have 2 or more photos, add more keywords to titles, missing part number, brand" etc. Does anyone know where this went, or if it just doesn't exist anymore? Thanks in advance!

Selling discussion

I've been a member since 2000 and haven't had any real problem with sellers excluding Hawaii. I just paid the extra shipping charges, usually through USPS. However, since ebay has switched to their current rating system, it's come to the point where I can hardly find any sellers who will ship to Hawaii, even very small items like screws or nuts. I've asked and it's usually blamed on the shipping rating they get from Hawaii buyers because it takes longer to arrive. Then I learned that seller's fees are based on this system. Now sellers threaten buyers that if we can't give a perfect rating, then don't bid. This has become rediculous! Ebay has ruined a good thing. I would like to know how I can complain/provide suggestions to ebay without calling them. From what little I've read here, calling is a waste of time.

My Account discussion

I have been dealing with a train wreck of a buyer. First he sends me a message directly on a best offer item bargaining with me on the price instead of just making an offer directly. After corresponding with him we agree on a price. I send him my offer through the ebay messaging system. Instead of accepting the offer that was sent to him through the messaging system he goes ahead and pays in full on the item page. He then sends me a message asking for the price we agreed upon. In good faith I issue him the partial refund. I ship the item USPS priority mail to the address he provided, (his girlfriends work address).  The package gets delivered successfully to the address but is refused (who knows why). He proceeds to open an erroneous buyer hasn't received the item case against me. I correspond with him and atemptted to locate the package (I shouldn't have I was being nice. I should have escalated ASAP) .

I spent almost 6 hours talking and waiting on hold with 5 different USPS customer service representatives plus another 20 minutes with the local representative assigned to the case. They all confirmed that the package was successfully delivered but was refused but can no longer be tracked because USPS tracking numbers are one way. I have heard numerous horror stories where refused packages go into no man's land after the USPS case is closed and many never make it back to the sender. Prior to the USPS case closing, I offered the buyer a full refund but he ignored my offer and replied he wanted the items. Then the USPS case closed without any resolution and my items were never returned. At that point I saw that I was going above and beyond the ebay buyer protection rules and he could not be reasoned with so I escalated the case. Ebay found in my favor as it was not a lost item but a refused package and he therefore forfeited his buyer protection. After losing the case he is still sending my numerous emails begging for the item when I didn't even have it returned to me yet. Today 16 days after it was refused I finally recieve the returned package, the package was heavily damaged but luckily the items were safe inside.

Now what? By law I can keep the money and the items. The buyer completly disregarded ebay policies throughought the entire process. Part of me feels bad like I don't want to be a crook, but I honestly don't trust this guy that if I reship the items he won't try and pull something on me. I am thinking about giving him a paypal refund minus the ebay, paypal and shipping/handling fees.

If I did give him a refund would I be making myself vulnerable to some kind of claim against me? Should I just keep the money forget about and move on?

Shipping & Returns discussion

Someone came to my house and used my laptop to access eBay and is now accusing me of using her account.  She has addiction problems and doesn't even remember being here. Should I report her?

My Account discussion

Collectibles & Art discussion

Feb 11, 2016 2:32:27 PM PT

is this Navy

I shipped a package to the UK on 12/21/15, and just today, 2/11/16 it was returned to me unclaimed.  There were customs fees of $16 due, which I assume could be a reason the buyer did not pick up the package.  I had no idea it was being returned to me, nor has the buyer communicated at any time.

 

What would you do:

 

a) Don't do anything until the buyer makes contact about the package.

b) Reach out to the buyer and ask what he'd like to do.

c) Issue a full refund including shipping fees.

d) Issue a refund less the original shipping fees.

 

Selling discussion

Feb 11, 2016 10:55:59 AM PT

International Package RTS Unclaimed - WWYD?

Does it count against you if seller ask you to cancel?

Selling discussion

Feb 12, 2016 11:28:24 PM PT

Cancelling orders defect count?

Hello,

 

I am new to eBay and have only sold a few large items but I've noticed that people can click purchase without the means to pay. I would love if eBay implemented an option to decline purchase requests until Payment has been sent. Other sellers in the competitive field I sell in can easily create new accounts and knock my items down for a few days until I can file unpaid item case and relist at which point they can repeat. I'm not saying this has to be the case for everyone but I know I personally would love an option to do this. Obviously this would not be the case at all with offers.

 

Thoughts?

Payments discussion

As we know Ebay is quite good at hiding what one actually is paying in fees.

I recently purchased Fedex shipping and vaguely remember the amount but would like an exact accounting of what I paid.  I know it was more than the shipping I charged in the listing and want to adjust to what's fair.

I looked in the transaction history, invoice details, PayPal etc. but all I find is what the buyer paid - not what I paid.  Where is it hidden?

Shipping & Returns discussion

I don't know exactly if what I will ask now is a regular story here, I don't have enough experience with eBay but I do have 12 years of IM experience including Affiliate marketing, ecommerce in general, etc, etc,etc,

 

Months ago, I got email from ebay member, from the contact from of my website. He was offering some kind of partnership. As I was not interested, I just ignored the mail, even i didn't know, what he was offering was a legit deal.

 

After that, the competition started to grow for my top niche websites and I changed my mind. Well, my questions is the following:   is it legit to build a partnership with ebay trusted sellers? Let me try to explain step by step:

 

1. I have several online stores, selling different items, including hardware, ebooks, clothing, etc

2. Time to time there are 50-70% discounts. So the interested person can get an amazing deal.

3. I already have  loyal customers, but of course I would like to increase the amount because the competition is growing and growing

 

Now, my question is, how to use ebay partnership in order to drive more sales and get benefits for both of us? I have been Googling but what I found was an ebay partnership program. I already have amazon partnership + company partnership and I wouldn' like to fill the website with links.

 

Smiley Happy Looking for some good suggestions.

 

regards

 

dave

Selling discussion

Feb 14, 2016 6:37:36 AM PT

Is this legit? Please read

I got an email this morning that a buyer had requested my contact info.  15 minutes later (at SEVEN AM!) someone called my house.  Of course I didn't answer.
Can we prevent ebay from giving out this info?  If so, where do I go to do that?

My Account discussion

Unworn aside from trying on described as "long sleeved" woman's jacket, oversized, I ordered an approximate size 16, it comes up marginally short on the arms, not oversized at all for my 5'3'' frame.
Would this item then be not as described?
They've messaged me back saying I'll have to pay £6 at cost to me for refunding it (it was free p&p) or they can give me £3 compensation... Considering its useless to me I feel I've been had.
Total item cost with free p&p was £12.34

I wanna know if I get a full refund?

Thanks

Shipping & Returns discussion

Feb 11, 2016 10:24:49 AM PT

Returning item of clothing

I just got an email from eBay saying I am suspended from listing any new items on eBay for 7 days. I won't get into the whole "I don't even know how I had a duplicate listing" thing. I relist things one at a time. And sounds like they won't reconsider......that's what others have mentioned when I searched this topic in the threads. But I do have a question, are the rest of the listings that I currently have searchable and still being seen by buyers? I've had 3 things bid on today but no fixed price listing sales. Does this suspension affect what I already have listed?

Selling discussion

Feb 13, 2016 4:54:09 PM PT

7 day suspension for duplicate listing

Can anyone tell me anything about this,There are no markings that I could find & when you shake it,It sounds like a maraca.and does it have any value at all? Thanks in advance..

Collectibles & Art discussion

Feb 13, 2016 7:09:42 AM PT

Anyone know what this is?

Hello,

 

I just bought a PS4 from a seller just recently, I was going to give them good feedback, but time and my recent sickness made it so I couldn't give them feedback right when I got the item.

 

So, just a few hours after I recived the item, the seller comes to me with multiple messages with barely any time inbetween and kind of a snippity attitude saying now that I got the item, I need to give them feedback or they won't get their funds.

 

Is that even true? I sell too, and I've never needed feedback to get funds.

 

The seller was treating me really nice until they got like that with me.

 

I felt like giving them neutral feedback, because the picture and newness said there would be original packaging, but when I got the item there was no original packaging like the box and I like having original packaging.

 

Maybe I'm just jumping the gun, but the seller got surprisingly rude all of a sudden.

 

Any advice would be very helpful.

 

Thank you.

Buying & Selling Basics question

Hello everyone,

 

I've recently bought an item and the seller indicates that the item is shipped but didn't provide me with a tracking number which makes it difficult to comfirm, and i've contacted him he told me it was delivered which isn't, i've read in several threads that the seller is not required to provide a tracking number which i don't understand i mean why should i take their word for it? if you shipped something you should provide a comfirmation of some sort otherwise you can't prove it was shipped in the first place, the seller has 99.6% rating and over 11000+ points which makes them good i think but what should i do? 

 

Any help would be greatly appreciated.

Shipping & Returns question

Shipping & Returns question

Feb 12, 2016 10:49:36 AM PT

Is it safe to ship to Hong Kong

Bidding & Buying question

Feb 12, 2016 12:56:37 PM PT

how do I make my bidding private?

Just wondering if mail moves through on Sundays?

Shipping & Returns question

Feb 12, 2016 7:58:24 PM PT

Does mail still move on sundays?

I received a refund for an item that was defective. I bought it January 24. I used ebay bucks to pay for the entire purchase. I was refunded the full price today and I see under my ebay bucks section in my account it reads "Your eBay Bucks certificate was credited" with the correct amount. How can I use the ebay bucks now since this is from the last earning period? I read previous messages that there was a 21 day extension when you receive a refund using ebay bucks.

Thank you for any help.

Bidding & Buying discussion

Feb 11, 2016 8:08:32 PM PT

ebay bucks refund

When I go to a listing and I click on items sold and it shows the list of buyers are those only usa customers or can they be international customers as well?

Selling question

Is there a way to filter out sellers that use the Global Shipping Program?  It is a very costly service and I would prefer to block sellers that use the service so I don't see those auctions.

Thanks

Shipping & Returns discussion

Feb 13, 2016 7:57:56 AM PT

Global Shipping Program filter

Is there a limit as to how far back you can go to leave feedback?

 

I had a buyer from December who just left me feedback and asked me to do the same. When I went to do so my account says that I don't have any feedback to leave for anyone. This can't be correct because I know I have at least a dozen people requiring feedback.

 

The buyer is very new (only 6 feedbacks) so he really wants the feedback and I don't blame him. I checked and I am not listed as having given him feedback already.

 

Any ideas?

 

Thanks for your time!

 

Loretta

Selling question

Feb 13, 2016 1:08:17 PM PT

Unable to leave Feedback for a Buyer

Selling question

I have a 65 classic mustang worth about $50,000.00 and would like to know how much it will cost to sell it on ebay. I would put a reserve on it and a buy it now price.

Selling question

I sold a toy cassette recorder in November that was probably about 15-20 years old, still in the box. This morning I recieved an email from the customer that it never worked and it was a huge disapointment and she wants a refund. What should I do? She says if she gets her refund, she won't leave negative feedback. However, I don't think its possible for her to leave any feedback at all at this point. Should I just not recognize the issue? I don't really feel obligated to accept the return...what do you more experienced sellers think?

Selling question

Feb 12, 2016 9:13:02 AM PT

Buyer Wants to Return Item After 3 Months

Buyer has been a problem since the start.

 

This buyer made an offer it was accepted then asked for time to pay.

 

When paid asked to ship same day. After shipped asked to cancel. After stating item had shipped. Asked next day why tracking not updated by USPS.

After received stated screen was damaged even though acknowledging the extra packing included.

 

I asked for pictures so a I could determine amount of partial refund.

 

No pics given a case opened stating screen cracked. My options are limited by eBay. 

 

As I do not feel the buyer is being honest. I am giving the amount the person wants back. I can see it would not cover that kind of repair, but what would I need to do to try to avoid this in the future as it is quite the headache.

 

I don't think giving a full refund and the buyer keeping the item as damage has not been proven is fair.

 

Any advice would be greatly appreciated.

Selling question

Feb 12, 2016 11:33:40 AM PT

Problem buyer making a claim without proof

I have been unable to find any info on this vase. Hoping someone here can help with pattern, shape, dating, etc. The colors are a reddish brown with green and the vase measures 6" tall. Any help would be appreciated, ty

Pottery, Glass & Porcelain discussion

I'm pretty sure this is fake, but wanted to run it by the board before I toss it. Thank you.

Fashion discussion

Feb 12, 2016 8:54:09 AM PT

Fake Gucci Sweater?

A buyer just bought three games. I had already purchased first class shipping for the first game when he bought the other two. All are free shipping.

 

In the past, I could not use the same tracking number for multiple items, and I don't know how to combine these. He has already paid. What do I do to avoid being docked for shipping metrics or leaving myself at risk for a case but so I can ship all three games in one box with one tracking number?

Selling discussion

any idea? 

My Account discussion

I ordered an item that was considerably expensive and the seller shipped it out to me via express mail. The for three weeks it languished in Russian customs, to protect myself just in case the item was not as described when the estimated arrival date approached I filed an item not received claim. Ebay put the case on hold to allow the package to arrive (another 30 days). The item looks like its stuck in US Customs now for about 2.5 weeks but the extention ended so Ebay ruled in my favor and is issuing me a refund. Right now I'm shopping around to see if I can get the item from another seller as this item is required for a project.

 

So, if I do get the item from customs somehow, what am I obligated to do as a buyer?

Shipping & Returns question

Feb 11, 2016 6:26:50 PM PT

Item not received and was refunded

Who pays for a return if the item wasn't as descriced?

Shipping & Returns question

Feb 12, 2016 2:56:01 PM PT

returns

Customer sent a message saying they found something else. What is the proper way to handle this situation. Thank You

Selling question

I came online today to see that the item I ordered had been delivered, much to my surprise. I look at the tracking info to discover that it had been sent to an address in Kansas, when it was supposed to be mailed to North Carolina. And when I double checked to make sure the address I provided the seller was correct, it was exactly what I had specified.

 

I don't even know anyone in Kansas, let alone how or why the item was shipped there. I wrote to them to find out if they had provided the wrong tracking number, but have yet to hear back. And every time I try to specify that the item was not delivered in the resolution center, it just shows me that it was delivered to the address in Kansas and doesn't give me the option of doing anything about it.

Shipping & Returns question

I had someone purchase two items from me back on the fifth of this month and I've messaged him twice about coming to pick up these items and have gotten no response. 

 

Is there anything I can do at this point? I suspect that this guy didn't know that it said local pick-up, even though he hasn't contacted me about why they haven't shipped. 

 

I've had a few lately buy this and other long items expecting them to be shipped, but somehow miss the local pickup under the shipping and no shipping amount. 

 

His address says NC, I'm in central Florida so unless he's coming or knows someone down here who could pick them up I assume he's going to cancel but I think the least he could do is contact me. 

Selling question

Feb 11, 2016 11:14:53 AM PT

Local pickup buyer not responding to messages

Zero feedback buyer in my area bought 2x items. The next day I received an email from eBay saying that the buyer wanted to cancel the order. So I went into the resolution center and entered the cancellations as per buyer's request.

 

The day after that the buyer contacted me, apologizing and saying he was having trouble paying with Paypal and is he still could continue the transaction. I said that was fine and that he should go into the resolution centre and state that.

 

Another 2+ days passed and he paid through Paypal.

 

Here's the problem....It now says within each item: "eBay Note: We're just waiting for the buyer to confirm they received a refund for this order. View Details"

 

I cannot close the cancellations even though the buyer paid and the buyer is not responding to my requests to close the cancellation requests.

 

Because they are Zero FB and because of how this started, I am very hesitant to ship the items before the buyer has closed the cancellation requests.

 

Is there anything I can do here?

 

PS: I have called eBay about this and spoke to someone in Customer Service (in goodess knows where), who did absolutely NOTHING to help me out.

 

 

 

 

Selling question

I haven't seen these before, but based on the standard chrome plated tops anticipate American, perhaps you hard core Fenton folks have seen them, just a way out there guess.  

 

Measure 4" to the top.  Mold blown with hand ground top ring.  Hope you can make out the embossed pattern in the pics, one face a scrolled daisy, the other two armed scrolled "U".  

 

One's hand engraved "1989" on the base, the other "C".

 

TIA for any thoughts.

Pottery, Glass & Porcelain discussion

Hello, I have a Saxophone to ship, but unfortunately all of the USPS priority boxes are simply to small for it to fit in. I have lots of non-usps priority boxes sitting in my garage.

 

If I am able to use them, what must I do? What selection should I select at the drop down menu where it shows the type of box I will be using to ship?

 

Thanks.

Shipping & Returns question

Feb 12, 2016 12:28:51 PM PT

Can I use any box to ship an item?

I've been getting the same errors about my file excahnge upload. I am about to give up. Any one that could look into my file and tell me what's missing or what I need to change to make it work. I uploaded the file here:

http://patrickaliaga.com/ebay/File_Exchange_template/FileTransferBasic2.csv

 

I made some changes according to some feedback  user's posts, but  I think the error is to general. I did erased the shipping type from Flat to nothing, but still getting the same error.

 

Any suggestions?

Any help would be great

 

Tools & Apps discussion

Hey!!!

I ordered a nail art peel off palisade base coat liquid tape manicure clean hedge from the seller named enterm. And yeah I received the parcel but it was all broken. I orders 4 of them and all of them were broken and can I know how can I get help for this, can they send me my order back again or return my money back. I sent the seller 2 messages and I had no reply still.. Please help me to solve this problem.

thanks

waiting for your kind reply and help,
sen jay

Shipping & Returns question

Feb 13, 2016 10:30:12 AM PT

Broken item recieved

How can I discount an item 10% of original price and have that show on the listing? Item hasn't sold so wanting to mark down price, but wanting that to show on the listed item.. thanks

Selling discussion

Feb 12, 2016 8:34:20 AM PT

discount prices

http://prntscr.com/a2ge6b, no funds in paypal yet but I will receive it as I ship the item or not?

P.S  Link is safe, try googling Lightshot if you dont believe

Buying & Selling Basics question

Feb 12, 2016 1:17:08 PM PT

Am I ready to ship digital item?

   

How can I cancel my Auction listing and relist it as a fixed price with best offer listing ?

Payments question

Feb 12, 2016 12:51:33 PM PT

How do I cancel an auction listing

Today Feb 12,2016, I printed out a shipping label for a small 3 oz package and expected to be charged the new commercial rate for 0-8 oz : $2.60 which we've all been seeing since USPS increase Jan 17.   I was surprised to get charged only $2.54 - the retail rate.  I contacted eBay and the eBay rep had no idea what was going on...didn't even know eBay shippers who print postage on eBay get commercial rate.    This is not going to be a problem until I send a package over 3 oz. and the retail rate is a lot more than the commercial.   Is anyone else seeing that they are getting charged retail postage rates???

Shipping & Returns discussion

I have a blouse that  has s/c for size but measurements appear to be for an adult.

Does this s/c usually mean small/child?

Selling question

Feb 12, 2016 10:41:29 AM PT

what does size s/c mean in a blouse

I am not receiving audio alerts on my iPhone when i get a email from buyer, make a sale or get paid. I used to but not lately and iPhone has been checked out. Maybbe I did something but not sure. Any advice?

Thanks

hank

Selling question

Feb 11, 2016 11:15:50 AM PT

not receiving ebay audio alerts on Iphone

How do I end an auction early - I have misplaced part of the lot of books.

 

Ebay says I can't edit an auction item.  \

 

What do i DO.

 

Thanks

Booksellers discussion

Feb 11, 2016 2:40:52 PM PT

Ending listing early

 GOOD MORNING HAS ANY ONE OUT THERE HAD POBLEMS WITH COMBINNING SHIPPING? WHAT HAPPENS IS MY CUSTOMER PURCHASE A BUY IT NOW  ON 1 ITEM  AND THEN TRY TO PURCHASE ANOTHER  SECOND AND THIRD ITEM TO RECEIVE COMBINED SHIPPING RATES,  FOR SOME REASON  THEY ARE NOT ALLOWED TO DO SO    WITH OUT PAYING FOR THE FIRST. AND THEN ARE CHARGED SHIPPING ON THE NEXT ITEM AS WELL.  WHEN I CALLED EBAY  THE CUSTOMER SERVICE PERSON SAID MY COMBINED SHIPPING OFFER WAS SET UP CORRECTLY AND IT WAS THE CUSTOMERS PROBLEM, SO HOW DO  I HELP THEM . RECEIVING DAILY EMAILS , AS WHAT I SELL IS SMALL ITEMS SUCH AS BUTTONS. EASILY COMBINED FOR SHIPPING.   THANK YOU

Shipping & Returns question

Greetings - 

I sent a buyer an invoice for an auction they won on Feb. 8th. They did not pay, so on 2/11, I sent a reminder that the payment was due. I received a message back saying that they would pay today (Friday, 2/12.) That message said that she was just getting out of the hospital.  The message was a little suspect because she asked a question about the product that was really clearly stated in the auction listing.

 

I recieved a message just a few minutes ago that she has to return to the hospital tomorrow, and that she won't be able to pay until 2/29; that's 17 days from now. So basically she's now asking for two extensions. I'm also unsure why she can't pay if she's able to get access to some electronic device in order to email me. In any event, this is the second person in the past two auctions who has asked for more time to pay, and then asked again for more time.

 

This seems excessive, and is becoming an epic waste of time, any advice on how best to proceed? Do I respond to her email and say that I can't wait for payment and need to relist? I don't know if I should just file the non-payment complaint and let that process play out.

 

Thanks in advance for any advice.

 

Two follow up questions: What is the best practice when dealing with someone who is asking for favors that you don't want to offer (i.e., do you address them, or not?)

 

And, Should one need to or have to block someone from the an auction if you relist a product? In other words, do I need to block this buyer from the relisting if I relist it? I don't want to go through this again.

 

 

Payments question

Hello all and thank you for being there!

 

I purchased an item which I did receive.  I inadvertantly opened the request an "Did not receive my item".  I have not been able to work things out with the seller, and have just asked ebay to step in (having waited for the required time to pass).  If I close this request, will I still be able to open the "Item not as described" request?

 

I have included the above information in my summary to ebay, however as that may take several days, I wanted to request direcion from the real experts here.

 

Regards,

Michael

Bidding & Buying question

Feb 11, 2016 10:59:39 AM PT

I mistakenly opened the wrong request type

I would love for the Manage all orders page to start with the most recent sale at the top, since that is usually the one I'd be checking, not the old ones. How do others feel?

Seller Hub discussion

Feb 12, 2016 2:17:52 PM PT

Manage all orders page

Cant track my order.
Trying to check it & it just shows that the sellet is no a member of ebay anymore.
Just want to know what to do.
Thanks

Shipping & Returns question

Feb 11, 2016 12:37:22 PM PT

# 141863649229

Is the 1000 free listings just a random offer that comes about with no ryhme or reason?   does EBAY just send those offers out whenever they feel like it or do they only go to people that meant some selling criteria?   I like posting without insertion fees and would really like some more....just curious if anybody know what the time table is on getting them??

Selling question

Feb 13, 2016 10:55:11 AM PT

1000 free listings

I had to click a link in a "price reduced on item" email to unsubscribe. I can't find the setting in my Communication Preferences. Is it possible to change my "price reduced on item" preference without clicking a link in an email?

My Account question

If I purchase something using a credit card, does ebay/paypal charge any fees?  I'm wondering if it's better to pay with my credit card (where I can earn some points/cash back) as opposed to paying with paypal where I earn nothing.  Thanks in advance!

Buying & Selling Basics discussion

Feb 11, 2016 10:32:48 PM PT

Pay by Credit Card

Any help in identifying this geentleman's cane or pointing me in some direction to look would be greatly appreciated.  The handle appears to be gold or gold plated (leaf?).  There is a triangular shield with what looks to be threee letters in a triangular pattern ... with a good magnifying glass I am still not sure of the letters and they may be one of the following combinations and I am not sure if they are the manufacturer's mark or the owner's initials ... (nobody in the family had these initials)

 

WEC

WEG

WBC

WBG

 

The cane measrues 31" long and has what appeears to be a brass band at the bottom.  The handle is a little lose but when you twist it a littl, then listen along the length of the shaft it sounds like there is something inside the cane shaft ... The handle does not pull out with medium force ... and I don't want to yank it and wind up wrecking it.

 

Could this also be a Lady's cane for fashion due to its short length????  I attached one pic, not sure if I can add more or not ...

 

Thank you for any assistance you can give ...

Selling question

I HAVE TO TALK IN CAP FOR I FEEL SO BAD RIGHT NOW AND IF I DIDN'T HAVE A PROBLEM WALKING I WOULD NEVER SELL ON EBAY AGAGIN, ANY KIND WORDS WILL HELP ME.

 

I REFUNDED A CUSTOMER BY ACCIDENT, IT WAS A PRETTY BIG SALE,  CALLED EBAY ASKED FOR HELP, NONE OF COURSE, CALLED PAYPAL ASKED FOR HELP, NONE THERE EITHER.  I HAD TO TELL THE BUYER IT WAS AS HONEST MISTAKE THAT REFUNDED HER BY ACCIDENT AND I WILL SEND HER A PAYPAL INVOICE SO SHE CAN REPAY ME. 

 

 

WHAT DID I GET?  TWO BAD FEEDBACKS SAYING I RELISTED THE ITEM AND CANCELLED MY ORDER,  BECAUSE I HAVE MANY OF COURSE SHE SEEN THE ONES SHE ORDERED.  SHE NEVER BOTHERED TO READ ANY OF THE THREE EMAILS I SENT HER NOR DID SHE CARE.

 

CALLED EBAY, OF COURSE NO HELP.  I AM ANGRY, HURT AND I FEEL SO BAD THAT THEY GET AWAY WITH THIS UNFAIR PRACTICE.   IS ANYONE HAVING ANY LUCK ON THE OTHER SITES PLEASE TELL ME SO I CAN FINALLY LEAVE THIS PLACE.. 

 

I SPEND LOTS OF MONEY ON EBAY ALSO, WHEN I DO FINALLY LEAVE, I WILL NEVER BY FROM THEM AGAIN,  MY BROTHER ALSO STOPPED BUYING FROM EBAY.

Selling discussion

First, I may have posted this already so if you come across it twice - I'm sorry!  I'm struggling over here Smiley Tongue

 

I ordered an item that was described as new without tags, unworn, never tried on.  When I received the item, it had clearly been used and had holes in it.  I contacted the seller, who told me she did in fact try the item on, but for no longer than 5 minutes (not what the auction said!).  There were only about 1000 of this item made so I do want to keep it, but I have to spend extra to be sure the holes don't spread/patch them up.  I paid well over the brand new price for the item.  I asked if she would consider a partial refund due to the item not being as described and she said possibly, and asked me what I was thinking.  Before I could respond, she messaged me again and said as she had previously stated, she would consider a partial refund and to give her a price.  When I responded with what I consider a fair price, she told me the item never should have been sold to begin with and to please send it back to her ASAP and she would refund how much I paid (less shipping fees).  The only thing I see on ebay is to start a return, but I don't really want to return the item.  I do think the item not being as described needs to be addressed though.  Is there anything I should be doing, or is this a case of leaving honest feedback and keeping the item/letting the partial refund go?

Bidding & Buying discussion

Ive been a seller since 1999.  I have had no probblems until now.  Buyers bid, they back out.  Buyers bid, they send the merchandise back with the same excuse:  Item not as described. 

 

I never had this.  I put up 12 pictures, and revise the listing when people want more info.  I am furious with Ebay for allowing this behavior.  They don't even hear the seller out.  They assume we are guilty.  They side with the buyer and our auction is ruined.

 

Anyone have this problem???  I'm about done with Ebay.

Selling discussion

I Just had a look at the Goodwill auction site.  In the few categories I looked at probably 80 percent of the items have bids and most items have many bids.

 

I hadn't looked at the site in years.  Way back when it was the same thing.

 

We all know that here at EBay auctions have overall been dead unless the auction item is in high demand. And I am quite sure that they don't do allow all the bogus returns and refunds done here.

 

What do you think the deal is over there ?

 

Tammy in NH

Selling discussion

Feb 11, 2016 4:04:27 PM PT

Goodwill

Exactly a week ago we were in a heated discussuion (as usual) about the google-ebay mess.

Low and behold just today I noticed google shopping is boasting an extensive ebay merchandise list!!

Sseems they are finally out of their rut!!!

 

I think some  people's fortunes might be changing soon. So if you were thinking about closing shop hang on.

 

And to put things into prospective that article by the CEO makes sense now.

 

That being said I will be heading to my stockbroker (scottrade) if things improve Smiley Happy

Selling discussion

I need some help I purchased an item from niceguy55 (2237) sadly after 4 days of non communication and asking if he has posted my item he has not replyed to emails. Shoukld  I contact paypal and get my money back, what should I do?

Selling discussion

Feb 11, 2016 7:15:20 PM PT

A not so nice guy

does anyone know the reason behind the change ?

 

Selling discussion

Buyer is claiming he saw free shipping when he bought my item. Funny, I have never offered free shipping on this item ($40.00+ shipping). Is he fishing for a discount? His feedback left for others looks good. Is this a new ebay glitch?

Selling discussion

What is the point of having the option of selling a item as it is with NO RETURNS. and you still are forced to take RETURNS beCAUSE. Of the buyer protection. When I buy something as is and no RETURNS I know that I am getting what I paid for and I am getting what I get. But yet a buyer can have the item up to 30 days do whatever to the item and then claim it's not what they bought and your forced to deal with refunds RETURNS and never ending investigations to there claim to see if it is valid . so a month or 2 later you could possibly win the case that should not have been a case in the first place or you can except the return and relief the item which is more time and hassle reselling a item sold already . so take the NO RETURN option off of the selling because they can return it either way.. When I buy something that states NO return that is on me if I was concerned with the ktem being too notch and protected then I would buy something that has warranty and RETURNS not something that is sold as is with NO RETURNS.. So fix the policy or take the option off because it is just more work for everyone dealing with the return when it should not be able to be returned any way

Selling discussion

Feb 11, 2016 3:05:14 PM PT

NO RETURNS ACCEPTED

Just a reminder Monday USPS Closed.
Monday, February 15 Washington’s Birthday
then we are free & clear on USPS until May   Smiley Happy

Selling discussion

Feb 12, 2016 7:28:07 AM PT

Reminder USPS Holiday Monday Feb 15th

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