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I am hoping someone might be able to dechiper the name of this Lithograph Line Drawing and artist. I suspect it is from the 1970's or 80's?


I am not sure what this form of drawing is actually called but I love the style.


Any help appreciated







Collectibles & Art discussion

Jan 23, 2015 3:20:57 PM PT

Help Identifying Lithograph Line Drawing

It's bright blue, 3.15 lbs, measures 10 3/4" the tallest  x  9 1/2" L, any idea who made it by reading the mark?, thanks in advance.

Pottery, Glass & Porcelain discussion

Can anyone tell me the pattern name of this beautiful Theodore Haviland Lalique art deco plate? I have done some research--this was designed in the 20's by Suzanne Lalique. Any info or suggestions would be greatly appreciated. TIA, gina003.JPG007.JPG

Pottery, Glass & Porcelain discussion

Jan 23, 2015 5:34:42 PM PT

Haviland china expert needed please

Thank you for helping with what I think (?) is a P.T. Bavaria Tirschenreuth mark on a salt dish set (sadly, the master salt is chipped).  I haven't been able to find the same mark and determine when it was used (also searched the porcelainmarksandmore reference site and couldn't find it).


PT Bavaria Tirschenreuth Q1_9388.jpg


PT Bavaria Tirschenreuth Q2_9382.jpg





Pottery, Glass & Porcelain discussion

Jan 24, 2015 11:40:17 AM PT

Dating mark for P.T. Bavaria Tirschenreuth

Instead of paying $10.44, it would probably have been $100. Is this part of a FEDEX RIPOFF scheme or another EBAY TIC that they need to fix?  



Package details
Ship to
CarrierTotal package weight
6 lbs. 0 oz.
Shipping Cost
FedEx Priority Overnight$10.44

Shipping & Returns question


Collectibles & Art discussion

Jan 25, 2015 11:01:46 AM PT

Please help Id this maker

good morning hard working and honest sellers;

I QUIT! selling on ebay

My Closet is Packed…. Could Use An Overhaul!

I really need to clean out my closed, there's a lot going on there!!!

Where can I let go of all the frozen inventory and put a smile on a child's face:smileyhappy:







Selling discussion

Jan 24, 2015 8:04:34 AM PT

frozen inventory

it seems the buyer is always right with ebay, so im considering saying done with ebay also! its just strange that that post is on here more than once:/

Selling discussion

Jan 24, 2015 1:57:15 PM PT

done with ebay!

OK. I sold a rune stone set a week ago and the buyer called me today... She said the runes won't lay perfectly flat like the picture. In the photograph, I made sure that the runes were propped up a certain way so that all of the symbols could be read. I do this because there are different alternative sets out there and wanted to make sure that all of the symbols could be seen.


This phone call went on for 30 minutes (as I was finishing up lunch) and I kept my cool and tried to figure out how in the world I could possibly satisfy this person. All I could do was tell them that the rocks were natural and not sculpted or carved in a way to make them lay a certain way. She then went on an said that well she would like just six of them exchanged with ones that would lay flatter and would send me pictures of those specific ones.


So I'm thinking, er, okay, do I really want to do that? I feel there would be no pleasing this one! She also went on to say that a set of instructions should have been included. Geesh! I throw in a small velvet bag as an extra whenever I have them in stock. Darn, there's no satisfying some folks!

Selling discussion

Jan 24, 2015 4:16:52 PM PT

Boy, I've Got Myself a Jewel Here!

I recently a won a bid for my visually impaired adult daughter. Still not sure how I won. She feels the luggage I got is too

bulky for her to keep up with. I have contacted the seller 3 times but all I get is a computer generated response that I have to pay or

or my account will be suspended. If I pay and the luggage comes to my home, we plan to return it. Help! What do I do! I'm a nervous

wreck over this!

Getting Started question

ashleybean35 (19 ) View Listings
Community Member|Posts: 1| Registered: ‎01-23-2015

I have a question as a newbie. I've been a member since 2008 but only recently began buying quite a few items. I also just recently decided to educate myself on FB, which I think all new members need to do. I've never left negative feedback, even though I've thought about it, and after reading the importance of positive FB to sellers, I'm glad I didnt. Anyway, I digress. As a buyer, I pay for items instantly. I've recieved many positive FBs from sellers for this prior to leaving them FB, and I appreciate this so much. However, I agree with sellers that a buyer should leave the FB first so that the seller knows that the transaction is complete. I always do this as soon as I recieve my item. Once, I simply forgot to leave FB, and the seller politely messaged me to ask for it, whereupon I immediately left it.

I have done several transactions with one seller, though, who has never left me feedback. Each time I buy an item from this person, I leave tremendous FB upon receiving the item, but they have never left me any in return. Now, ordinarily, I'm not bothered by a seller doing this, but after five or six transactions, I would kind of like the favor returned. I'm considering not buying from this seller anymore simply because I feel it's common courtesy that has been ignored. Am I overreacting? I'm assuming they just don't do FB, but it would be nice. To me, it's less a status issue and more of a "thank you for your purchase" part of customer service. Please help.

Bidding & Buying discussion

Jan 24, 2015 12:09:43 AM PT

Seller feedback for buyer

A person sent me a text message today to "ask questions" about the item that I currently have listed on eBay. This was a bit unnerving because I was not aware that my contact info was ever available to bidders until the item is actually sold. I know that there is an advanced search feature where you can request a user's contact info, but it also says that in this case both users' contact info will be disclosed to each other. I wasn't notified of any of this (and I would have denied the request). Does anyone know what's going on here?

Selling discussion

Jan 23, 2015 5:18:21 PM PT

How did bidder get my phone number?

Why is eBay now putting the phrase "Delivery in 4 Days" on my listings in red? I know that they have the box areas near the price where they put phrases to incentiveize  the buyer such as "100% Feedback" "Best Offer Available" etc, which I've never had a problem with, but I'm not happy about the "Delivery in 4 Days" phrase. It infers a promise to which both eBay and I have no control. I can package and ship my items in 24 hours but I cannot control how fast USPS delivers the item. When looking historically at the delivery of my items they're arriving in about 4 days on average if I've shipped the item on a Monday. However (especially in the case of this last weekend) when I've packaged an item on Saturday and the post office is closed on Sunday and Monday it doesn't even get picked up until the 4th day. 


I'm not happy about the phrase since I believe most buyers are uninformed and think that I'm making that promise and will therefore attempt to hold me to that implied promise. The phrase "Delivery in 4 Days" is black and white, with no room for interpretation and its a promise I'm not happy eBay is making on my behalf. It only leave me open to unhappiness on the customer's part when their item arrives on day 5, 6 or 7. 


Does anyone else have a problem with this implied promise? Is there anything we can do about it?

Selling discussion

I recently ( last week ) bought polybags here on ebay and paid for it like I always do and just got a notice that my payment would be coming out of my paypal jan28 because I had opted for the pay after delivery deal under buyer protection plan. As far as I know I did not choose that option, I hate delayed payments! I googled how to turn this off for future purchases and was unable to. Is this some new default setting or did I screw up at time of purchase? I am a seller too so I am curious if most buyers are choosing this option ? I followed instructions to go under my profile and change it on my profile page under the category " my money" which I did not see in the page , nor did I see an option to pay now. What am I screwing up ?

Selling discussion

Jan 24, 2015 6:51:29 AM PT

Pay after delivery option question

Hi I have a lady from Missouri that is advetising on craigslist for a 2011 atv for 1500.00 and says when I am ready she will list it on ebay and I can buy it from there. She is also claming that her last buyers loan fell through and he already paid the shipping so it's free for me. I have never tried anything like this before but some things just don't sound right, can someone help me with this please. I thank you for your time.

Buying & Selling Basics question

Jan 24, 2015 2:11:29 AM PT

Am I being scammed???

My listing states free US shipping but the highest bidder lives in Jamaica. Now what?

Shipping & Returns discussion

Jan 23, 2015 2:50:24 PM PT

Free US shipping

Here's the history so far on the item:


January 22, 2015 , 10:37 pm

Shipping Label Created


CHELAN, WA 98816 


A shipping label has been prepared for your item at 10:37 pm on January 22, 2015 in CHELAN, WA 98816.

January 22, 2015 , 7:37 pm

Arrived at USPS Origin Facility


January 22, 2015 , 5:22 pm

Departed Post Office

CHELAN, WA 98816 

January 22, 2015 , 4:14 pm

Picked Up

CHELAN, WA 98816 


How is it possible for the shipping label to have been just created three hours AFTER the item is already at the USPS sort/origin facility? Has this happened to anyone else? Maybe someone out there has this experience can explain, I don't understand it myself. Thanks for any input!

Shipping & Returns discussion

I sold my broken mobile phone for parts.  I clearly stated this in the auction.  Buyer requested a refund that item did not match description.   I offered a partial refund for buyer to keep item.  Buyer declined offer and opened a case.  Before I was able to accept the return,  Ebay had already given the buyer a full refund.  I have had no luck contacting ebay customer service. I don't have a phone at the moment,  and can't seem to locate the online "contact us" that I have used in the past. 



So am I screwed out of my phone + shipping + time here?  Or do I still have a shot at getting my item back? 

Shipping & Returns discussion

what is happend

if I win auction with no international shipping or ship to usa only  ?

I am outside usa



ebay help say

 Don't bid on identical items in different listings if you only want one item. If you win both, you'll be obligated to buy both


 If you're outbid on an item, wait until the listing has ended before placing a bid on an equivalent item. If the bidder who won doesn't complete the transaction for any reason, you could become the winning bidder



how long wait before place a bid in another auction when I am outbid?  and how to find out I have no obligations from previous action?


Shipping & Returns question

Hello, I'm sorry if this information is readily available, but I have spent a week not finding it.


I am ready to close the checking account at my bank.  I have opened up a new checking account at a different bank.


Paypal is not letting me remove the old bank.  I click remove and it says it cannot be removed because of a pending transaction.  It does not say what transaction is pending.  I don't see any pending transactions.  They all say completed, item in transit, etc.  Last transaction using that account was Jan. 17.  I should be able to remove that card by now.


Not sure what to do.  I want to go close the account but fear getting hit with any type of overdraft charges.



Selling discussion

Jan 25, 2015 10:12:48 AM PT

Need Paypal help :(

I brought an item, the seller never shipped item. the tracking information is showing a label created. Nothing updated. I filed for a refund and will not be allowed to escalate until jan 29. The issue that concerns me is the seller lied about shipping it after they said they would. They never shipped it out on the 13 because they said they were ill and would ship it out on the weekend of january 16, 2014. So they lied and I have the message to prove it, and seller has the audacity to lie.

I will escalate on jan 29, 2014 its just the issue of them lying and they now said something else interesting that they *called USPS and they state it takes 14 days to file a lost shipment claim until January 29." That is the same day I have to wait to escalate the claim, clearly the seller is lying.



The tracking information clearly shows usps label was created. Any body can create a tracking label that doesn't prove they shipped it out. So now apparently the item is lost sounds bogus. Seller's message to me

Seller's message:
"i shipped it, there is a tracking number. what more can i do for you?"


I am saying to myself hmm. I paid for the item, if it got lost via post mail, its not my fault.

Of course the item is not shipped, tracking proves otherwise. tracking number here




I know I have to wait to escalate to january 29, 2014 but the seller is a ball faced liar. I am going to have to escalate, the issue is they are liars, and they don't deserve to be a seller on ebay. Thats why I made this post. hmm I caught them in they own lie.


How can something be shipped if you stated you shipped on the 13 when in fact you said you were ill and would ship on the weekend of the 16 when they clearly stated this. Liar they can not be trusted. bottom line. I hope others dont get caught up in this sellers lies. o well they probably will go through the same thing I did, waiting for their item to be shipped and never will receive item, yet they continue to sell other items and lie they shipped it when I know they didn't. hmm

In the end the seller is wasting my time. They also don't have a problem buying other items on ebay I noticed and selling other items. I don't get why the seller is acting like its my fault and clearly lied they shipped the item out when they didn't. They have a pretty good record selling stuff but I did catch them in a lie. Just shocking since their feedback seems ok. Except for a few blemishes its beyond me they would lie.



Selling question

options say

Estimated within 7 business days

Shipping & Returns question

I have added a few friends to my Answer Center profile. How do I delete a friend? Thanks for any help.

My Account question

Jan 25, 2015 1:09:40 PM PT

How Do I delete a friend

So I bought two items on Ebay today using their cart feature.  The items were from two different sellers.  Only one of the items when through.  The other said that the "payment is in process".  Here's the strange thing:  The listing for that item is still on ebay, and there is no record of my payment in Paypal or in My Ebay, but when I click on the item to Buy it Now, it says "another buyer is in the process of purcashing this item".  Well, that person is me, so I'm confused as to what happened.  Should I expect a cancellation or what?  Do I need to contact Paypal or ebay?  Is this something anyone has come across?  Thanks for your help.

Bidding & Buying discussion

Jan 24, 2015 3:49:16 AM PT

Bought item but payment didn't go through?

I received two memory sticks via first c lass mail from a JERRY ZHAO IN MARYLAND, package appears to be from eBAY.  There is an ebay invoice/packing slip in with items. 

My Account question


I had an auction of some new shoes that I had bought. They had the original package and I've got the original receipt as proof that I bought them. From the auction photos you could see the shoes were new, original, never worn and also with the original box. The sole is suede, therefore if worn even once you could clearly see the marks (which was not the case) as I got photos from the bottom and sides.

Buyer got the shoes and started to complain that they were damage, not genuine and used. Which was absoultely false accusations. I asked for an evidence and clearly said that I don't accept returns. I've never got any photo as proof and a case was opened.

Went to resolution center and now Ebay is asking the buyer to return the shoes and for me to give a refund!! Why should I give a refund when I clearly mentioned no refunds? Also now I'll probably get some damange and used shoes. Is this normal to happen?
What are my options?

Why should I trust eBay in this case?

Thank you and Regards.

Shipping & Returns question

Seller http://www.ebay.com/usr/picknpullsa?_trksid=p2047675.l2559 is auctioning off Muffler Bearings. These do not exist. Muffler systems do not have any moving parts, and do not require bearings in any way shape or form. This indivudal is selling something that flat out does not exist.


The Ebay reporting system has nothing in the way of reporting this. How would I go about it?

Bidding & Buying question

First time on this portion of E-Bay. Don't know what I am doing exactly but am upset. Just had a seller admit to me that he was bidding against me (I was the only other person bidding) on an item he was listing. If I am lucky I may be able to get out of the deal. Don't want to do business with someone like that. The problem is that I KNOW this has happened to me before in other cases but I only had "suspicions", no proof. How do you verify this is happening and is it a legitimate action for these people to do this?  If it is, color me "gone".  Somewhere on here (Can't find it now.), think it was a large item like a vehicle, pretty sure the comment said it was illegal in some states, which I can undderstand if it is something like a car. But this was small stuff. Please help.


Bidding & Buying question

I ordered something and when it arrived the bag that it was shipped in was cut open and my item was replaced with a can!!  :smileymad:

Please, what should I do?

thank you.

Shipping & Returns discussion

Jan 24, 2015 5:16:05 PM PT

Package cut open and item missing

RE: potential buyers on eBay using small tablets or smart phones for viewing seller listings


Hi, I have a question...with the  current technology that buyers might be using to view eBay (mobile Smart phones and Tablets)

...do you need to increase the size of the type font when you create a listing for eBay ?  so they can see it , properly read item the text descriptions ?  I currently use 13 pt. to 18 pt.  and 24 pt...is that big enough?

Selling discussion

I was contacted by a customer who said he owned the copyright to one snippet of a variety show clip show on a used DVD. He said the DVD was unauthorized  and and I had no right to sell it? What gives?

Buying & Selling Basics question

I bought this bag "Coach" bag and matching key chain/coin pouch online. I tried to look it up by the number on the creed but it only brought up 2 bags but this one just leaves me a little uneasy. as always thanks in advance for your help,

also, have you ever heard of any fake Cole Hann bags. I though I read on the board that they haven'r made those yet ? is that a true statement ? thanks again





Fashion discussion

Seller did not provide tracking number and I have emailed them 2 times and no response...it says my item shipped! I Have read on here that they are no required but they could have answered me though email...

Shipping & Returns discussion

I am definitely confused about the defect issue.  I sold an item, shipped on time (1 day Shipping) provided tracking data, and when the tracking showed Delivered...to the correct address, I thought I was done with the transaction.  The customer contacted Ebay and said she'd never received the items...but tracking showed delivered. As a business person I believe in providing good Customer service since without customers...you wont' have a business.  This customer never contacted me to let me know there was an issue...she simply escalated it to Ebay.  The email I received from Ebay requesting I resolve the issue (within a certain time frame)  shows the Tracking, etc., as Delivered.  When I contacted the customer she said she'd received 9 pieces of the order...but not the complete order. There was obviously some confusion there because she'd purchased a 5 piece set of dishes from me and no more. I explained this to her.  I also refunded her money. Then she recanted and said yes  she'd received the dishes, that there was a mix-up,  I told her to keep the dishes.  I thought this was the best way to resolved the issue.  Then Ebay dinged me with a defect.  The customer received a refund and free dishes...all in a timely manner for a mistake SHE made and I still get dinged with a defect for my efforts, which I would gladly do again depending on the circumstances as I try to deliver, like most sellers, good service. 


I'm sure Ebay reads the email we send to and recieve from  our customers via Ebay so they know the issue was resolved in a timely manner and that the purchase was received on time and intact.  Nothing broken, etc. That the mistake/error was the customer's and not mine. The customer even left positive feedback.  Amazing!!! Soooo...can someone explain to me why I was hit with a defect? Is there anything I can do to get it removed? Ebay customer service was no help...the Rep  kept repeating himself as if he was quoting something he'd memorized.

Selling discussion

I have an inexpensive item that was bid on by a person who got around my BB list by creating another ID.  I have called ebay CS and they said they would take


care of it, that the person indeed was the same, and they were violating Ebay policy. This was 2 days ago and yet HIS BID IS STILL THERE. Ebay gave me a


return contact number for the report. Do I proceed to sell it to him? Item ends in 4 hours and he is the only bidder.

Selling discussion

I have a customer who didn't pay me in a timely fashion so I opened UPI claims. She paid within 24 hours of the claims being opened. She emailed me asking to bid on some of my items and I said okay as long as she understood she needed to pay most promptly. Well, apparently she can't bid on my items as she is being blockedas per my buyer settings. My question is does she get a strike even though the UPI's were closed by eBay for payment? I thought you only got a strike if you didn't pay at all. Is it possible she hasn't paid someone else? Thanks for any information.

Selling question

As a buyer, where can I see all the feedbacks I sent to all the sellers from whom I had purchased somthing in the past.

Buying & Selling Basics question

Jan 24, 2015 4:23:35 AM PT

Where are all my feedbacks

Hi, I bid and bought a pair of jordans few days ago.

Now that I have recieved my package, I found out that the shoes are fake shoes!!!

The seller didn't really mention any authenticity on the description and he does not accept refund.

Is it still possible for me to get my money back????

Bidding & Buying discussion

Jan 24, 2015 4:08:33 PM PT

Help! Fake items!!

Does anyone had a luck to get real help from Ebay Customer support?

I had a request opened and every time i try to get the details on the site would say "Oop! We are having technical hick-ups". No matter how deep I tried it will take me back to first or secong page of CUstomer Support?

My issue #1: I haven't received the item for which I paid 5 and half months ago. I gave the benefit of doubt- I gave extra time bcs it was sent back first time  bcs of our mail office mistake, and he was seller from Turkey  -  still 5 and half months - it just too much. The Ebay Resolution Center would not let me open Request bcs Ebay Buyer Protection time is expired. That is why I needed to reach Ebay Customer support. Tried at least 20 times. Am I so dump or simply I should stop buying at Ebay? Such a shame, hence I was happy buyer since 2006 - one can get a really good deals on Ebay.

My isuue #2: I returned the item to seller after e-mail correcpondences 2 months ago. I still haven't received the credit for the item back and emailed the seller guy few times - no responses at all. What should I do as a buyer when seller is not responding nor I can get help or assistance from Ebay Customer Support?

I would appreciate any response and/or any tips!!!

Thank you,


Selling discussion

what can i do if i am from Egypt and pay pal can not send money to my country i ask the buyer  to transfer money or pay by wire money about item he won it in auction he put the trust between us he require first to send and shipping item before he send a money what i can i do ? and i ask him to cancel this transaction he said when i put my item in listing i must to send it to him if he won it and i must keep my part on the contract EeBay  and send my item to him if there any side on eBay responsible i can send my item to him and reassures like description then he can paid  to me thank you . 

Payments question

Jan 23, 2015 2:45:56 PM PT

what can i do ?

I was using the GSP.  I had a buyer who managed to skate around that (I posted days ago on that) on an auction.  I contacted them and told them that I only use GSP and so they no longer want the item, which is fine.   I cancelled it as an address problem.....but even with a few nice messages, they won't agree to the cancelation.  The fees are only a few dollars so not a big deal but to I just let the case sit open?  Nothing was paid for and nothing was shipped.




Selling discussion

Jan 26, 2015 7:06:18 AM PT

How to get my fees back...







Buyer messages me and states that "Um, I want a PARTIAL [who asks for a partial??] refund due to the item being not at all

the size she was expecting. It was 'the size if not smaller than a penny!!] Keep in mind she paid far less than the MSRP of the item when it was on the market, and it no longer IS on the market, so technically she got a super awesome deal, no? Additionally, I include a few samples with my buyers winning bids/ purchases for the purpose of not only keeping them happy, but to allow them to try other products they may like to come back and purchase in the future. THOSE ALONE cost sometimes $5.00 [of which she is asking].


Now, I am normally very flexible with my return policy. I have a 60 day return policy/ holiday schedule whatnot. Always have, always will. However, being a beauty item I cannot exactly ask for it back. Personally I'd rather ship her a completely different item that may suit her needs a bit more than what she thought she was getting... shipping on me... she does not want any kind of a replacement.

I do not want to refund her and then have her leave me negative feedback! My only son and I currently have horrible bronchitis and ear infections [so you KNOW we are miserable!!!] and I am currently going through a 'tough' custody battle with an ex.... I need every dollar/ penny I can save! As it is I can barely pay seller fees and likely will be shut down soon! Sorry for the sob story but any advise prior to her openin a case would be highly appreciated. Thank you for taking the time to read my book :smileyhappy: lol



*Breath in**Breath Out** "Peace is Within Me."





Selling question

So get a load of this, I buy an iphone 5c (sprint) on dec 6th it arrives the 10th woohoo i think...The phone turns on operates as it should, christmas comes and i deliver this shiny like new phone to my girlfriend she goes to sprint on the 27th to hook up the phone. This is where things go downhill. She tries to connect the phone only to have sprint say that the phone is still connected to a sprint account and we can not do anything to disconnect the phone from its origional owner. Now 2 weeks go buy i get her another phone that worked perfectly from a local friend to settle my girl down. I contact the seller to get a refund they refuse to issue me a refund claiming they will "do whatever they need to do rectify the situation" by having the person im dealing with at sprint call them. **bleep** this is what i need to go thru after i paid for a product from someone?! not only that i paid an absolute premium for the phone. Today i found out you can open up a case with ebay and they told me its past 30 days and im pretty much SOL when i have numerous messages adressing this within the "30 Days" I guess this shows exactly how much ebay "guarentees" your money back what a joke! Thank god this person isnt local !!


Ebay feel free to chime in.


Yours Truly, 


Violated Unhappy Customer

Bidding & Buying discussion

My seller dashboard for 'tracking uploaded and validated by seller' has dropped everyday this week. It went from over 99% to less than 90% today. There have been NO missed tracking downloads of ANY transactions, and the tracking shows packages are being delivered just fine. The total for "uploads" has not increased ONE NUMBER all week.


This has happened on all 4 of my seller accounts. There is something DRASTICALLY wrong with eBay's system. If you have not checked your dashboard this week, you should do that now.

My Account question

I would like to hear what other sellers think is the best day of the week and time of day for an auction to end. I buy and sell Schrade knives using auctions almost exclusivly. I  never have an auction end on a 3 day weekend but it is a good time to buy. Does this pertain to most items or just knives?

Bidding & Buying discussion

I have a question about an item I would love help with from this community. I use eBay mobile from my phone. I can't for the life of me figure out how to add a pic/attachment to a new post or question for you guys... Can someone please help? On an android eBay app...thanks!

Selling discussion

Probably a dumb question after all of these years...but I have an item listed in the Buy it Now or Best Offer category. I've received one offer. 


Selling question

does ebay block sales of items that are not alowed to be imported into the united states. How do you know if a item is not alowed to be shipped to the united states. and if there are extra fees if you buy something from another country? Like import fees or custom fees and or extra taxes. Just dont want to buy something thats going to cost more or break any laws.

Buying & Selling Basics question

Jan 25, 2015 11:34:22 AM PT

buying from another country

This sugar bowl is marked Villeroy & Boch Luxembourg Depuis 1748 and has a "2" pressed in.  Can anyone help me with the pattern name?  Thanks so much, eBayers!  Appreciate it very much.

Collectibles & Art discussion

Jan 24, 2015 1:19:44 PM PT

help with villeroy & boch pattern

I listed an antique jardiniere and made a mistake on one of the sizes...got a bid...but added the correct size with an apology under original discription...should I aslo contact the bidder at this point?  I have never flubbed up like this before...never received a neg either.  Any suggestions would be welcomed...thanks, Lisa  

Selling question

Jan 25, 2015 11:49:42 AM PT

I made a rookie mistake

Want to gather people's thoughts on my issue.


Ordered a Weber Manifold on 12/21/15. Paid through paypal and seller promptly shipped package to me. Received package close to Xmas, but never bothered opening it until after the new year and found that I received burner tubes instead of a manifold.

- Started a return request through ebay on 1/6/15 by emailing the seller and never heard from the seller.

- Opened a case with ebay on 1/12/15.

- Case put on hold by Ebay on 1/13/15.

- Received email exchange from seller all occuring on 1/15/15.

Seller: "You claim is incorrect; this was a brand new item never used! Please return it so I can resell the item as advertised."

Me: "I will be happy to ship it back to you. I am unsure how shipping costs are covered through eBay. Do you send me a return label?"

Seller: "You claim is incorrect; this was a brand new item never used! Please return it so I can resell the item as advertised."

Me: "I am not disagreeing that it is not a new item. I am disagreeing that it is not a manifold. What I received were burner tubes."

- Ebay refunded me 1/20/15 my total costs for the item

- Seller emailed me 2 messages 1/23/15

"Actually the listing spells out that the buyer pays for returned items. I am really at a loss about this item, I was as described. The item was never used and still in the original box! Please return it so I can realist. Thanks"

"Oh, now I get it! Of course, please return the item. I think I can send you an echeck to reimburse the cost."


So overall, I have a seller who never messaged me until I opened a case with ebay. Communication was infrequent until after I received the full refund from ebay. I have no issues returning the burner tubes to the seller since I have no use for them, but don't want to get fleeced by paying for shipping from a suspicious seller. Can sellers easily send buyers a return shipping label similar to what amazon and other e-retailers do through ebay's system?


Any input would be much appreciated!

Shipping & Returns discussion

Hi - I listed an item that I believe is not in violation to ebay policy. However I did fail to mention it was authentic in the item description, which leads me to believe that may be why it was removed. Is there somewhere I can post and ask about the authenticity of the item from an expert so I wouldn't further violent any policy? I would not want to list another item if I were to be unsure again. Any help on the topic would be greatly appreciated.

Selling question

Jan 25, 2015 3:10:45 PM PT

Item removed for trademark violation

I had an item listing (said I had 10 avaiable) and selected first class shipping as the method. Someone just bought all 10 of them. Since they're too heavy to all ship by first class mail, I need to ship by Priority Mail (still USPS). This isn't an issue at all is it? Considering Priority is usually faster anyway. But the buyer cannot "get me in trouble" for this can they? It's a long story but the buyer is fishy and I am doing everything I can to protect mysefl.

Shipping & Returns discussion

Jan 24, 2015 2:41:18 PM PT

Shipping method for multiple quantities

Hi everyone.

I am new in selling and I have the following problem which I cannot understand why it is happening.


I can see my listings only when I search from my mobile android phone. I can't find them when I search from any computer I have tried. I know that it could take up to 24 hours for the listing to be searchable but it is now 4 days that I have listed my items.


Thanks in advance for any suggestion?



Selling question

I bid on a quilt this morning and tried to cancel my bid with 15 minutes of bidding. I cantacted the seller via email explaining that I bid too quickly and after looking more thoroghly at the pictures decided that the quilt is not as old as I want and is larger than most vintage quiltsThe auction doesn't end for 5 days so chances are that others will bid. I haven't heard anything from the.seller. Any suggestions?

I always allow cancellations on my sale items especially if a buyer emails and explains.


Bidding & Buying question

Jan 24, 2015 2:31:24 PM PT

trying to cancel a bid

I bought a watch (from a seller I'd purchased from previously with no problems) which was defective. I contacted the seller to ask for a refund; he begged me to let him fix the watch. I sent the watch back to him to fix, and waited a couple of weeks to see how it was going. He said it was ready but could he send it after Christmas/New Year to avoid possible loss in the mail. I said "okay", and contacted him on (about) January 5th to send the watch - which he did. When the watch arrived I find that the problem hasn't been fixed and is still defective. So: I contact the seller again to notify him and to ask for a refund (again) - No reply. I contacted him again asking him if he'd received my previous e-mail (all through eBay) . . .  still no reply.


So I go to the eBay Resolution Center. Problem is, I find it incredibly difficult to navigate in order to find an answer to my specific question and my specific situation - it seems I just keep going around in circles, each time ending up at the same place. I would really appreciate some help from anyone. Many thanks.



Shipping & Returns question

Shipping & Returns question

I have been using this service as a seller for some time with no problems other than recently. Yes, buyers have to pay a bit more through this program but it is easier for me to send to Erlanger, KY and let the eBay folks do all the customs forms, etc than me going into town and trying to figure out everything that needs to be done to get a package sent out, not to mention trying to figure out the shipping to put on the listing accurately ahead of time for international shipping which I can never get  right and ends up costing me more in the long run. I let GSP do the work and if the buyer does not want to pay the costs involved, then don't buy the item.


Recently though, the GSP has messaged me stating that the item I sold was somehow restricted or prohibited and they automatically refund the seller their entire amount, I get to keep the money for the sale of the item (since eBay did not somehow catch it was prohibited or restricted) and they must then just throw the item away!! I never get any explanation even after calling eBay directly for answers. It seems that situations like that are a lose lose for eBay.


I double and triple checked the last item this happened to and it in no way matched anything that was prohibited or restricted. I called and was never given a good answer and was told that the GSP would email me what their finding was but of course I never heard back. have to wonder what they are doing with sellers items like this?? This particular item was a vintage motorcycle carburator which had NO fuel in it and was completely dry and fit into the eBay motors parts category which is ok for this program. Makes no sense. Anyone have similar experiences?

Selling question

how do you have or best offer attach to your listing


Buying & Selling Basics question

Buying & Selling Basics question

I'm sorry if this is a dumb question but I've been trying to figure it out for the past 30 minutes and simply can't. If I'm selling an item, how do I choose a Flat Rate Priority Mail box as my shipping option instead of a calculated shipping option? I see the options for Flat Rate Envelopes, but what do I do if I want to ship a medium or large package with Flat Rate boxes?

Buying & Selling Basics question

Does eBay allow an avon car that still has mens cologne in it? I checked and saw some that were listed with the cologne, but I was thinking we couldn't send perfume. Thanks!

Selling question

Jan 24, 2015 7:41:52 PM PT

Men's avon cologne

I have only good feedback, but I would like to not show any feedback when I buy stuff, just when I sell it.  The feedback when I buy something is always good, but if it is "public" then my buyers can see where I am buying things from and how much I am paying for it, which hurts my reselling items at an increased price.  How do I make all my feedback "private" in the far right column so nobody can see what the item was and what I paid for it?  I don't want to get rid of the feedback necessarily, I just want the item and cost private.  eBay customer service couldn't figure it out after sending me to two different people on the phone, even though some of the people I buy from do show "private" in that far right column, which is what I would like to have on everything I buy. There must be a way to set that privacy. Does anybody know?

Bidding & Buying question

Jan 25, 2015 4:46:56 AM PT

Feedback from Sellers

buyer pay of December 27, 2014.
Today, January 23, 2015 he want I send an invoice.

I tried but could not.
How I to do this?

Selling question

Jan 23, 2015 3:02:53 PM PT

Sending invoices

I as a seller had to file a claim for non-payment from a buyer. They had bid on an item and "won."  Four more days went by, and two hours before I could close the case and get my eBay fees back, they sent a eCheck. Do I have to accept  a eCheck? They often don't clear for almost a good week. Can I close a case on a buyer that chose to send a eCheck and refund the funds if they even arrive? The payment is pending of course, and the item will certainly not be shipped until payment is cleared.  Another seller left feedback that they never paid.  Any advice would be appreciated. Thank you.

Payments question

She has been using other people names and ss# to open accounts, she cant reopen hers because she owes and was using other names, so she is still opening accounts she has 3 0r 4 now. Tell them she lost purse cant send Id to prove you she is. The people found out wanted her to stop  did'nt happen and they can't even close the account in their names because of password. How can this be happening with ebay. Now I find out she has a cell phone and has been using my internet via wireless my IP address is being used which might shut down my account. I have changed my passwords but its still going on today. I have the name of the people being used how can I stop this . Who can I call or write


Bidding & Buying question

I voided a shipping label via the left bar in My eBay under Sell.

Shipping & Returns question

Jan 25, 2015 2:02:44 PM PT

When will I get a shipping label refund?

In listings I usually choose Priority Mail and when I go to purchase and print postage, I want to might want to use a Small Flat Rate Envelope and there is only the option Flat Rate Envelope.  I'm not sure if it's okay to that for a Small Flat Rate Envelope.

Shipping & Returns discussion

Jan 24, 2015 5:50:39 PM PT

Purchase and print USPS postage



How to pay for fees from selling an item? My currency is in PLN ( polish zloty) and ebay only accept EUR and USD. I can not change my options for automatic fee payment and for one time payment.


Thank you

Selling question

Jan 25, 2015 1:28:54 AM PT

how to pay fees from selling

How do I get eBay to remove the unpaid item reminder from my account, I had paid for the item through pay pal, then the seller cancels the sale and refunds my money through pay pal, I did not have fore warning of this, I recieved a member message telling me that it was already done.

Buying & Selling Basics question

i find alot of good things on ebay.  but i think  that some r just too high on stuff.  they relly go crazy when it comes to bidding !   they will have a great deal on a part or  what ever else.  then people will get too bidding on something & just bid it beyond  reason lol.  i wish i had money like that lol.

Buying & Selling Basics discussion

Jan 26, 2015 6:18:23 AM PT

sellers getting too high

Hi, im thinking about  starting my own web site, Im not sure yet, But ebay is getting more money from me than i  make,,, Any ideas on a site i can go to where the fee's are resonable 

Buying & Selling Basics discussion

Jan 24, 2015 2:03:27 PM PT

what other web site can i sale on



I listed an item for sale initially with no shipping option (local pickup only)


Now when i try to add shipping options, the site throws an error  --> "The package weight exceeds 150 lbs. Please switch to the advanced tool to list large items over 150 lbs." There is no "advanced tool" option anywhere, the site seems outdated and i am stuck with no being able to anything about it?


screenshot attached.



Shipping & Returns question

Had a buyer cancellation this morning. (my first)


I approved the cancel, the buyer was refunded. However, the item still appears in my sold list awaiting payment. Is it safe to just delete this item from the list? I've already re-listed.


Thanks in advance for any answers :smileyhappy:

Selling discussion

Jan 26, 2015 11:28:27 AM PT

Quick ? about a cancelled order

Dear All,


I was trying to buy a book from ebay and when i clicked on Buy now it showed me this message 


We are sorry but the item you selected may not be purchased due to Seller shipping restrictions, country specific import/export or other relevant restrictions.


Anyone has any idea what this is and why it is coming. I live in Bahrain and i prefer buying books from ebay because they are cheaper and accessable. I used a shop and ship account but it was expensive. I talked to one seller and he didnt had any problem shipping those books to Bahrain. I  have attached a screen shot of the said error message. Can anyone help me on this matter. I will greatly appreciate it.

Bidding & Buying question

Jan 26, 2015 7:10:18 AM PT

Buying a book from US

I have a customer who is wanting to know if I can ship to Sri Lanka. I have listed free shipping on my item but of course it only covers the United States, where I currently reside. I would be more than happy to accomadate to their needs but I have two things keeping me from replying with a "yes". The first reason is that I am somewhat a new seller. I have sold things on Amazon and I own an online store but I have never sold on Ebay before nor have I ever had to deal with shipping internationally.

The main issue that I am finding here is that I cannot add the international shipping option to my already active listing. I don't know why so I would like someone to explain this to me. If I cannot add this option then I am going to go ahead and make an executive decision not to ship internationally because of my lack of experience with it.


All help is appreciated. Thanks! :smileywink:



Shipping & Returns question

Jan 25, 2015 7:19:07 PM PT

International Shipping Questions!

http://www.ebay.com/sch/ausluck/m.html?_nkw=&_armrs=1&_ipg=&_from= please help me find out if i can trust this account to buy a phone.

Starting an eBay Business question

So I've found an article I'd like to buy on the german ebay, but under 'item location' it just says Ebay, Germany. Is it normal/OK to list just the country and no city? The seller has a 100% positive rating but nowhere can I find information on whether this is normal. Ebay says that the seller has to list a location - I am in Germany so it's fine if it is actually in Germany but I just find it abit strange that they put ebay and not a city and I wonder if it's a warning sign that it might be dodgy. I've only ever bought a few things on ebay so I don't know. Is it normal for sellers to just put 'ebay' as a location?



Bidding & Buying question

Oops, I made a mistake in my last post. If I purchase something on ebay and pay with a credit card that is processed by Paypal, can the SELLER or ANYONE ELSE see my Credit Card Number? Or is it kept totally private?

Payments question

Is there a straightforward way to return to the page I was looking at after I've emailed a seller with a question? The page offers several options, like "go to my ebay" but nothing like what I'm looking for, such as "continue shopping" or "continue your selected search." It's cumbersome to have to hit the "Back" button multiple times, and I'm sure I'm not the only one who wants to return directly to the page showing the product I'd asked a question about.


Thank you in advance for your help.

Buying & Selling Basics question

Hello all,


Just made this account here on Ebay since I was looking for an item for quite some time now and I found out several sellers with it in this website.

I live in Brazil and most of the sellers are in Japan; they all provide free, economy or standard shipping, but since Im an impatient person and kind of want the item for yesterday, I was wondering if there is an option of selecting another shipping method such an Express one (paying, of course, any fees necessary for that change) after adding to cart and pressing the buy button since I dont want to try for myself and commit to buy it and then realize that no other shipping ways are avaiable. Im in need of veterans help here.


Thank you for your consideration.

Shipping & Returns discussion

Jan 24, 2015 10:17:19 AM PT

New to Ebay, couple of questions.

Just wondering if a basic stores 150 free listings will stack with the free 50 listings all accounts receive.


(I am not including the '50 certain category free listings' since that whole idea is riddled with confusion.)


Thanks in advance,



 P.s.s. I found out how to edit my post :"D

Selling discussion

I won an auction but after I requested a total for combined shipping and paid,  the seller told me the item was sold to another and it happened because of eBay glitches.  I was given a refund through PalPal.


1) To whom should I complain about these suspicious glitches, and 2) how do I remove the item from my purchase history which shows as a won but unpaid for item?

My Account question

Am I allowed to change my eBay ID using the same charge card?

My Account question

I have opened a case because I did not receive my item. I managed with the seller to wait a month longer until it arrives.
Durring this period my case was closed automatically, but the item did not arrived and the seller is arguing that I need to wait longer, and doesn't want to refund me. What could i do? There is no option to reopen the case, can't report the seller member, doesn't have the option to leave feedback or to contact with ebay for the problem.
This is my second time that I stuck in this situation. I always believe that the problem is in the post office and at the end I'm with nothing. :smileysad:

Buying & Selling Basics question

I believe ebay used to have a place to list items I want to buy but don't find anywhere on the site.  Does this "looking for" area still exist?

My Account question

Jan 26, 2015 10:27:40 AM PT

"looking for" postings

Here is a Nightmare story for You all. This is my recent experience with a buyer and PayPal. This is what you All face selling on eBay. Almost 2 months ago I sold a $2400 item. The buyer asked me before I shipped it to France that I put Lower customs value on label. I did not answer them because I do not do this, so when they received the item they immediately sent me a $850 PayPal money request. Oh no I said to myself, what's happening now. They wrote me a message and said the item came and that they incurred a $650 customs charge because of the amount stated. They said because of this I needed to give them $850 back as per the PayPal money request. They did not explain the $200 extra but to say if I questioned this they would open a not as described case against me and eBay and or PayPal would decide in their favor and I would receive a Dead item back. Boy I should have listened to them. Aside from absolute blackmail they called me every name in the book as well as a dirty American. Blown away I never gave them a dime back as I do not give in to blackmail. Boom they went to PayPal and opened a not as described case. After a week Of course PayPal who 100% sides with the buyer, asked them to send it back to me. 3 weeks later they upload a tracking number. As a buyer I am only given 7 days to provide a tracking but hey they were given 20 days because hey it's paypal France. So three days ago the huge package arrived at my door and I opened it in front of my store security and a postal employee to find a piece of SLATE instead of my porcelain charger and wood frame. I cut my hand open ripping it out of the bubble wrap literally crying at this criminal deception. I immediately called PayPal and explained it to them letting them know I had pictures and witnesses to this even. The Box was not the original box shipped to them and could not have contained the frame and charger as well as it weighing half the weight. I explained this to PayPal and the rep said no problem I would be taken care of. 1 hour later I get 5 emails saying after an investigation they have Found in the BUYERS favor. So this criminal French buyer who also sells on eBay (just ask me there name) steals my item and gets all his money back. Me, I am out of $2400 and countless hours of time, energy, etc etc. I am telling you All that this is truly how PayPal treats its sellers. It's US against them. What did the PayPal senior account rep tell me. They told me because a buyer first opens up a case it's me proving my innocence because I'm guilty because they opened a case. The most sad ridiculous thing I have ever heard. Simce when does a Seller open up a case of not as described. I was blackmailed and then robbed and what do I get from PayPal the partner I have worked with for 16 years. A slap in the face. I have actually cried about this as I have a family to take care of and we are struggling to get by, Thank you PayPal for standing by me.

Selling discussion

I never even saw this but I realized my unsold items never ever end up as unsold.  I'd like to see the announcement but I couldn't that one.

Selling question

I thnk I confused a potential buyer in a Counteroffer.  I had an item listed at $50 +$3 US shipping.  No international shipping.  I received an offer of $40 but shipping to Europe.  I was willing to take the $40, but I needed $7 more for intl. shipping.  So the buyer total would have $50.  I thought the best way to do that was to counter at $47 and pay the additional $7 shipping out of that.   Buyer:  $ 47 item + $3 shipping = $50.  Seller: $50 - $10 intl shipping = $40 for item.


I tried to explain this in the counteroffer note.


I knew not to accept $40 and reinvoice for additional shipping.   Was there a better way to do this?

Selling question

Jan 24, 2015 8:57:03 AM PT


After an auction ends am I suppose to send an invoice or does the buyer pay on his own? This is the first time I'm using auctions.

Selling discussion

Jan 23, 2015 10:54:59 PM PT

Question about after auction ends.

Am I still aloted the 50 free listings per month with free but it now added to them after i purchase a basic store?

Buying & Selling Basics question

The purchase history and listings disappeared from my account. 

Is it my problem only or all users were affected?

My Account question

Jan 24, 2015 1:57:10 PM PT

Purchase history is missing.

I received an item in the wrong size and I contacted seller rather than following eBay's return process which I've heard hurts the seller. She said she will happily refund and pay for the return shipping and I have spent two days trying to find the cheapest way to ship the item back. I can't go to the post office due transportation issues but I found an unused tyvek priority mail envelope in my trash that another seller had used for interior packing. Problem is that it's a regular priority envelope which will cost $9.97 whereas a flat rate tyvek would only cost $5.05.  Here is my question: can I write FLAT RATE on this envelope and print a flat rate label or will the postal carrier refuse to take it, or if he does, will it be refused when it gets to the post office?


I know I can order some flat rate envelopes online but I hate to keep the seller waiting for her merchandise.

Shipping & Returns discussion

I need some guidance to seach for parts to complete items besides replacements web sites or through listings. Sort of a forum where One states that they need a light green Fiesta Ware  teapot lid or a cannister top for a czech cannisterand submits fotos, like these attached. any help would be appreciated.



aka hankbuck                                                                                                                                  

Buying & Selling Basics question

Am I understanding this correctly..... The only way to avoid insertion fees is to keep within your number of listings each month.... Don't offer fixed listings unless there is a promotion???
This is frustrating as I don't want to only have auction listings. And all these listing fees are adding up.
I am increasing my sales each month so I have a lot of final fees on top of all the insertions fees.
Am I missing something? I am drowning in all these fees.
Thanks for any advice on this subject

My Account question

Jan 24, 2015 12:18:53 AM PT

Avoiding insertion fees.

A necro thread on this subject just got revived but I'm starting my own, just because.  I know that as with any proposal of change posted to this board, this will get shot down  - or bring a host of cynical one-liners (yes, I'm talking about you, Lemon-Cranberry).  Bring 'em on. 


I am 100% in favor of allowing sellers to vet buyers based on the level of risk associated with the transaction as determined by past opened cases, low DSRs, and non-positive feedback.  Why on God's green earth are we allowed to block buyers with a certain number of Unpaid Item cases, but not those who make a seller's life a living Gehenna?  I'd MUCH rather sell to a buyer with lots of Unpaid Item strikes than a scammer or serial negger.


We're allowed to block buyers for the most arbitrary of reasons - we don't like their username, their best offer, their attitude, then we choose not to sell to them.  So obviously Ebay doesn't have a problem with "discrimination". 


"It's none of your business what a buyer's past transaction history is" you say?  Then it's probably none of an insurance company's business what a potential customer's past health history was - or car accident history, homeowner's claim history, ad nauseum.  And it's none of a company's business what a potential job candidate's past was like either.  It's no use putting forth the argument about protecting someone's privacy.  If I'm signing onto a contract with someone - whether it's taking them on as a client, an employee, or a buyer - I dang well have a right to inquire into their history insofar as it might affect me.


"Walmart doesn't inquire into a customer's past before selling to them, so why should an Ebay seller" you say.  Well, Walmart doesn't give itself a defect every time they have a transaction with a bad buyer.


So why can sellers not block buyers based on their rate of causing defects?

Selling discussion

Jan 23, 2015 7:50:07 PM PT

"High risk" buyers

Up to Jan. 20th I was having a good month for sales.  Now the last four days it has been dead, no sales, no new watchers, no views, no questions.  Ebay turned off the switch.  Anyone else have same problem?

Selling discussion

Jan 24, 2015 6:23:17 PM PT

Looks Like Ebay is hiding my listings!

Hi - 

I don't sell often here, so I'm hoping to just get advice on the best way to handle something.  I sold a lot of 3 little girls dresses which I looked up and down and and they were really in excellent used condition (2 of them weren't even worn).  The lot is here:




The buyer just emailed me and said "The dress on the left has pink/red stains on it" and that's it.

I emailed her back and apologized if I made a mistake and offered to let her send the full lot back with paid shipping if she didn't want to keep it.


The buyer has her feedback private, which I noticed after the auction ended unfortunately.  I have never sold something to someone with hidden feedback and didn't even know you could make feedback private so I don't know if this is a buyer who leaves a lot of negative feedback or not.


Anyway, in this case where she's saying only 1 dress has a stain what would be the best way to handle this?  I have never had to do a partial refund (or any refurns, refunds), so I'm not sure which direction to take this. 


Thank you.


Selling discussion

PayPal is the best payment processing company on earth, their fees are reasonable and their service is great, here's the reasons:


- I can accept payments thru any venue.

- I can take and make payments on my cellphone.

- I can transfer funds anywhere day or night.

- I can pay with PayPal /credit/debit card anywhere

- I get email notifications anytime I receive/withdraw funds

- They will never hold my money even if a dispute is filed

- They pay me 1.5% on my purchases with my debit card

- They allow me to pay later if I have no money in my PayPal account

- They offer me to pay with smart connect

- They offer me loans to buy inventory and pay them back as I sell on eBay


I think those are too many reasons, don't want to list anymore

Selling discussion

Jan 24, 2015 8:46:25 PM PT

Paypal is my Pal

I had a little purse that was on auction on my wall for sale..i was out of town & it got stolen out of my house so i explainned what happen to the item to the buyer.i refunded $ plus an extra $5 for the inconvenience..well i just got the same item from another friend i bought from her...so i put it up for sale..
.well the old buyer takes into of putting bad comment on My wall thinking its the same little purse that she bidded on in Dec...im hurt because they didnt ask me if this was the same item what can i do?

Selling discussion

Jan 23, 2015 1:32:09 PM PT

neg feed back

We sell sunroof glass, we have sold and shipped 200+ in 2014. We just got a return request opened, customer stated "Item Damaged upon Arrival". Now keep in mind we have shipped over 200 of these without issue. We immediately responded to our customer asking for more information, our customer told us the package appeared fine but when they opened it there was a crack in the glass.  We informed our customer that we could either refund them or send them a replacement glass sunroof. My customer wanted the glass sunroof, we keep extras in stock at all times for just this reason. We immediately got one wrapped up and had it moving on the afternoon truck. Our customer received, he was very happy, left us great feedback, here it is "Had a problem with shipper , seller took great care of it #1 seller"   So at the end of the day, we provided excellent customer service to our customer, had a replacement in his hands 2 days after the incident. Now we are left with a big old Defect. I called ebay CS and was told sorry, can't help you, defect stays. Ebay has determined that we are defective sellers for this transaction. Anyone else have this experience??  Seems very wrong, I guess I am starting to see why I saw so much on the news last week about ebay and how the ebay marketplace is suffereing losses.  

Selling discussion

The label says Alibaba USA but I thought they are volume sellers, is that not true?

Selling discussion

Buyer contacted me today claiming that item is defective, but item was tested before shipping it was working, also from description of "problem" and his testing it looks to me like he's making it up. Any way, I sent return instructions and in addition to it offered partial refund $15 without sending it back to save hassle with returns (its 50% of total price). He demanded $25 and said I will get positive feedback in this case. I responded that since I not even sure that item defective, best I can do right now - is $18 if he wants to keep it instead of return. He responded - "Sounds good let's do $18 and I'll also leave Negative feedback"

After that message I don't know what to do, I don't feel like giving even $15 refund to this buyer now, but looks like he about to cause all kind of problems if I would not do as he asks.
He is seller too and I surprised to see sellers to be like that, but again, when I checked feedback he left - out of last 5 feedbacks two are negs and one neutral, and two are for his buyers

Selling discussion

Jan 23, 2015 9:59:33 PM PT

Threats from Buyer

This is NOT about breaking ebay rules NOT at all.


I know a lot of you sell on ebay, and you have a B&M store also, it's more a question like that.


I put a note in every shippment, with my business contact info. 

I let the buyers know I have related items that are not yet listed on ebay, drop me a note of what you need.


Guy buys a part from me on ebay, I can tell from the part what type of repair he is making.

Just so happens I have other parts he needs for the repair.  NOT yet listed.

All communications about this non ebay item are through my private email, not ebay messages.

Wants to use a company check, or PO money order.


Second buyer needs a part not listed on ebay, but all his communication is through ebay messages.

Latest message, I can tell he wants to do the pp send money thing.


Where does ebay end, and the real world begin, if you know what I mean.



Selling discussion

Jan 24, 2015 9:37:08 AM PT

Selling outside of ebay

Been around since 1998 (this is my buying ID.) Sold full time for the last year. My stats are great. DSRs are 5, 5, 4.9, and 5. All seller stats are solidly in the green -- shipping time, cases opened, etc. 100% feedback. I think I have two low DSRs and ship hundreds of orders a month. My gross is solidly in the four figures per month.


I sell hundreds of items a month in low risk categories.


We just formed an LLC for tax reasons, and and for legal/tax reason I had to create a new business Paypal account rather than continue using my personal acccount. Business paypal account is done, business checking account is verified with Paypal, all nice and tidy, nothing wrong there as far as I can tell.


And ... unexpectedly, they're holding my money. Per eBay, the problem is with the new Paypal account. Somehow, I've tripped a fraud detection function by setting up a new Paypal account.


Many (a majority, by dollar amount) of my sales are international, which means eBay gets to hold my money for 21 days, because there's no proof of delivery.


This is a problem. I owe mid-three-figures in eBay fees by the end of the month, and I'm not sure that they'll stop holding my funds in time for me to PAY THEM. I also have $30-$50 in shipping costs daily. I'm paying for the postage out of my (meager) personal savings right now, and as it stands, I'll probably need to get a loan from a relative shortly to cover business expenses.


I have had some major medical issues in the last several years and have VERY little in the way of savings -- been living hand to mouth for awhile. This? Is not helping.


Anyone have any tips for convincing them to fix it pronto? I'm getting the runaround from eBay. One rep told me he would fix it within 24 hours ... obviously not fixed. Another said three days ... not fixed. I just got off the phone with eBay and the rep said I'll have to wait 90 days because it's an automated system and it can't be overridden. What???? I asked for his supervisor and he hung up on me.  The last guy was obnoxiously rude, kept talking over me, and said I had to play by the same rules as everyone else when creating a "new" account.


It's not a new eBay account. It's a new Paypal account causing the problem.




Again: Not a new seller. Very, very good stats. I sell solidly in the 4 figures per month.




(Oh, when I called Paypal when this first started, the rep told me she could release my money, and did, freeing up all of $18. Then she told me that was a one time courtesy. Double aaaargh. If they'd told me they could only unlock my money one time I would have waited until there was  more money in my account to have them do so.)

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