An item for which the seller cancelled my order shows under my unpaid items. When I click on it under Unpaid items, it says Order was cancelled, my shopping cart is empty, nothing in purchase history about it. Email from e-bay says that the order was cancelled and I do not need to do anything more about it. So now I can't place any bid on anything cause a message pops up that I can not bid as I have an unpaid item I need to pay for first. I can not mark this item as paid, seller can not mark it as paid, there is no such option in there anymore as it is supposed to be cancelled order, yet it is in my unpaid items banning me from bidding now...I'm basically stuck and have no idea what to do, please help! Thanks
This is a question for both eBayer's and eBay management.
The question we would like to ask is what is proper way to deal with unreasonable and manipulator eBay buyer:
Here is the case I met, hope this will also ring a bell for other eBayers:
The issue starts like this:
We are new to eBay but not new in the business world. We had a store for 3 years and I have been in a position of store manager for over 7 years.
From the messages the buyer delivered, we saw a manipulator trying to get everything out of nothing by threatening a new eBay seller to give a negative feedback!
We would like to know eBay professional's advice and other sophisticated eBay sellers' opion!
Thank you very much!
Can I have your help please?? I ordered for first time something from US (a toy for my little boy).
I checked shipping / tracking history in USPS but I am a little bit confused. The tracking history is as below:
I can see that in December 16th Processed through Sort facility - Location Greece BUT four hours later shows: " Departed - Boston, United States.
Does this mean that my package went back to US???
Thank you for your time.
Wanted to check and ask around if there pictures
might not be allowed on a listing:
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Just a cute mommy photo
Good morning one and all
I often wonder when a seller gets 1 completely undeserved negative feedback and have a hard time trying to get it removed.
And then you have another seller who has lots of negatives and neutrals and is able to remove/revise 385 negative/neutral feedback. What are they doing that the other seller is not doing.
I have a negative of an amusement pier, but have not been able to figure out the location. On the side of the pier is says ".....on earth a playground of innocent amusement for young and old". Probably last teens or early 20's. I think there are two piers side by side. Thanks in advance for the help.
Good morning every one.
Can anyone tell me who this maker is, Is it Native ?? It is signed 925 with what appears to be SOM, it is very heavy and quite large, it weighs 5.3 ounces, it is 4 1/4" by 1 1/2" by 1" thick, i assume the stone is quartz??
Does anyone happen to have one of these mostly round ab faceted crystal damgles laying wround? Im missing one
it measure approx 8 mm tall, and 7 mm wide. Thanks!
Nice and wide at 1+1/2" across, art glass and rhinestones, no marks though.
Any ideas who who may have made it ?
I know it's the holidays but I was unaware they offered alcoholic beverages and or Nyquil to the postal workers.
Also just for laughs, I'm in Michigan.
Hoping someone has some more information regarding identyfing nordic ware cake egg molds
I listed and sold an aluminum egg mold that was unmarked. It came with directions and the directions were for a nordic ware egg mold
The buyer is asking if nordic ware sold unmarked eggs
all other unmarked eggs are sold as such, but they did not come with the directions taped to the egg. So the other sellers could not list as nordic ware, since it was not marked
I cannot find any other similar egg mold on ebay that were produced by any other specific company
The same on the internet
I also cannot find the directions for these molds anywhere on ebay which tells me most were lost
I contacted the Nordic ware co and have not heard back
The only ones on ebay that are unmarked, look like nordic ware
There are very few of either sold on ebay
Does anyone know of any other company that produced these eggs, same dimensions, appearance as nordic ware?
I would think that if there were other companies, there would be information either on ebay or the internet
Other sellers would have identified these unmarked eggs and would haves sold as produced by that company
I also find it hard to believe that someone would have the directions to a nordic ware mold and an unmarked mold made by another company, together
Just playing the devils advocate
Since i am unsure, and there is a chance that the previous owner:
thanks so much and sorry for such a long question. I will refund the money if needed. Just want to ruld out all possibilities
Can someone tell me if this pen is a real Montblanc ball pen?
It has written on the silver ring "Montblanc Ballograf", as well as on the cartridge.
Can't find a similar one to check the "model"...
Thanks in advance.
Looks to me that it is Minton Florentine, but it is only incised ENGLAND and the red marks. Any idea if this is really Minton or not? It was sold to me as Minton, but I want to make sure that it is so I don't get a SNAD defect. Thanks.
Why does not I get confirmation email mail after buying?
The item no; 251184884183
Hi all! This is Orion. He's a Harrier.
does anyone know what this mark on my doll means?
Serial # 728658
have this lidded hinged, appears to be silverplate container with a removeable underplate
Marked on the bottom wiht an 86
any idea what this is
Need a manufacturer and pattern name please. Who recognizes this? Thanks.
I recently acquired this unusual footed creamer and was wondering if anyone out there knows pattern name and manufacturer. Any help or direction to go in would be greatly appreciated.
recently purchased this ewer. Measures about 14" tall
can anyone identify the mark on the bottom
Sorry my pictures are flipping again
Not sure if these are easy to ID, no maker's mark. it measures 3" x 1 3/4", thanks for your help.
When I bought this guy he was a black bear, but after a couple days of soaking and scrubbing with a toothbrush his true colors are now showing. I have found several bears similar on websites all asking a pretty penny, but this one is different to all the examples I could find. It only measures 8 3/4" high. It is hand finished as all 4 paws, both ears, all four teeth, the tongue and the handle held by his paw have all been attached seperately and are not part of a mold. There are no holes and it appears the honey was placed in the blue bowl and ran down the bears face and off his nose. I can find no marks or anything like it on-line. The few similar pieces are all 11 1/2" tall, molded one piece and are thought to be either Adams & Brimley or Holdcroft.
I would appreciate any help or ideas. Thank you for looking.
Hi - does anyone recognize the mark on this small pottery creamer. Maybe DLC or PLC? I've looked around some on-line and looked through the C section of Lehner's U.S. Marks book.
Thanks for any help!
In looking for a crystal bead for Cleio this morning..I realized I have waaaaay too much bits & pcs strictly for harvest, that I will prob never need. For sure time to clean house!
I guesstimate prolly 7-8 lbs (after removing any true cwap like chains or something that is totally useless) of different types of stones, etc..a mix of vtg & newer in this broken stuff. There will prolly even be some items that could be fixed..don`t plan on scrutinizing it very close
So I`m wondering where is the best place to put it? I don`t even mind doin 2 categories . I tried to search it out (big Ha Ha!) & I see this kind of 'harvest stuff' listed in too many different categories
or would I be better off pullin out all the good vintage harvest item & listing it alone?
Thanx for any advice
Heres a quick shot
Not sure if this is a good place to post this question - but maybe. I've researched this some but found TMI - I wonder if anyone here can shed some light on how to date this jar.
Bottom reads: Trade Mark Lightning Putnam with the number 409 or 419 - the middle number is hard to decipher. Marks on the lid are as follows: PAT 2 JAN. 5. 75, REIS and a small D JUNE 5. 77.
Anyone know what all those numbers mean ... especially the ones on the lid?
TIA for any info.
I don't know where to being to find this. I googled the initials, but no luck.
The problem is i can make a payment to the wont item i bid. See picture below
I'm trying to figure out if they're anything special. They're cultured, you can see the "seed" in some of them that didn't close properly, but the nacre is really thick. They're not cheap Chinese freshwaters for sure.
I have this Hanna Andersson top that looks like a long john top but the tag doesn't mention flammable material which is common for sleepwear. Do I just list it as a regular top or can it actually be a long john top?
Got this at auction. It was called as Waterford; it was in a lot of 15 pieces. I can't find any marking on it. What do the Waterford experts think? Thanks!
This doll do's not have any markings the lady I got if from said it was her grandmothers. Can anyone tell me anything about this doll??
I am have no luck finding any information on this piece. The bottom is marked N.T. and what looks to be a 2. It measures 2 5/8" high, 6 1/2" across the top and 7 3/4" at the widest point. Style reminds me of a line by TECO, but the glaze and markings are not right. It is hand made as the ribs are not uniform. There are stilt marks on the bottom and inside.
Any information will be greatly appreciated. Thank you for looking.
There is no marks on this doll and need to figure out how old she maybe and how much she is worth. She is 7 inches tall. Any and all info would be greatly appreciated. I got it from a lady that said it was her grandmothers.
Any idea what Year/Month/Exact Model, This guitar is from? Any help is much appreciated.
Not sure if the mark is Japanese or Chinese, the earrings are marked K14 AND K.T and also have a Japanese hallmark, pearls are beautiful and they have a high quality finish. thanks in advance for your help.
As a new seller (this is my buying ID) I sold all my stuff I had laying around--those of which I no longer have any use of. It was easy since I know all about the item and it's performance, and an easy profit since it is not inventory. So far I have been almost perfect here and really enjoy doing this as a hobby seller. Now I need inventory. I am constantly looking for quality stuff I can get free from friends and relatives (I never thought I be this way--looking at other people's stuff to sell). So anyways it is a trial and error process. I would stumble into buying something that is useful then think that maybe if I can find a source of good used items, I can sell it. So far I have found that selling Men's clothes is a very low scam and decent profit venture but finding quality (no defects--like new) items are hard to find. My goal now is to become a better picker. Get inventory that moves and that caters to low scam buyers. I am picky about the stuff I get for listing (don't get very used worn items with defects) but really have not found good sources or items that fit the bill. Hopefully one day I will get there but it is a long hard road to find those items I can turn a profit and not encounter scam buyers. It is sad that one can only sell in narrow categories where the items are comparatively low risk, can get a decent profit but has to be a low dollar amount. I wish Ebay would be more proactive in dealing with scammers so we all can make money here.
i have a very sucessful amazon store and was suspended on ebay forever ive opened cases and what not is there any way to get back on i also buy 5000 worth of stuff or more every 3 months any help would be appreciated
With Christmas just around the corner leaves not many days left for sellers to get that package to the buyers before Christmas.
How sellers are selling items for .99 with $2.30 shipping cost and making any profit is beyond me.Not including shipping Priority to buyers to receive the package before Christmas.To me that sounds like a mission impossible!...
I shipped a package today and it costed me $5.11 Priority mail and it was a small box size of a bar of soap under 1 lb..The package was going to a buyer that was within 100 miles from me.How these seller competitors are able to ship a item costing only $2.30 on a .99 item I am bumb founded with wonders how they do it?$2.30 and get the package to the buyer before Christmas is another wonder of it's own.
The long story,
I decided to try selling cologne & perfumes.I found these at buck stop store for a buck a each.I said to my self at that time wow,Jordache Cologne & Perfume for a buck each?Jordache is a known product.I thought,humm could I sell these on eBay and double my money?So,I bought only 10 of these just to give it a try.
Again,I only paid $1.00 for each cologne.I thought,if I could sell these asking for $2.00 each I would be doubling my money.I thought why be greedy selling these when I only paid a buck each.I charged $3.99 shipping flat to all buyers.I thought with shipping a package the size of a bar of soap would only cost about $3.99 tops shipping Priority mail.O-boy was I wrong!
Behold,I got a sale today.I went to print shipping label.eBay charged me $5.11 to ship this package cologne.With only a 13 % discount on shipping not 30% as I was normally getting from eBay shipping in the past months.I thought at that time of thinking of $3.99 shipping eBay was gonna give me that 30% discount.I learned other wise they only gave me 13 % not 30%.This caused me to under estimate shipping cost.
Not only that,
Now I learn that your not allowed to ship cologne priority mail.Strange news to me!..I shipped motor oil cans last month with no issues.
To make this long story shorter,
I see sellers selling these same Jordache colognes on eBay as we speak.These sellers are stating in their listings (Order Now!.Get it before Christmas!).
Since your not allowed to ship cologne Priority mail or express mail.It's Dec,17th.How in the world can these sellers state in their listing "Get it before Christmas"?Unless they are in fact shipping priority mail!..
Competitors on eBay are selling these colognes for .99 and only asking $2.30 shipping and making profit?How?
eBay takes 10% final value and another 10% final value on shipping cost.Not including PayPal's 2.9 % fees.I don't see any profit left for these sellers to be doing this?It's like if thses sellers are getting these product for free and selling making only a buck if their lucky.
How is this possible?
Recently I started looking at buying/selling magazines on E-Bay. I am amazed at how many Sellers are posting magazines with Media Mail rates. It makes it difficult to figure out the true value/price of magazines when they are selling at the Media Mail rate because magazines DO NOT QUALIFY FOR MEDIA MAIL.
Is there any LEGITIMATE way you can offer magazines at Media Mail rates?
Thanks for any guidance you can provide.
I purchased a "tempered glass screen protector" for my HTC Desire phone - it doesn't fit. I left negative feedback that this product does not fit my phone as product description said it would. emailed me that I shouldn't have left negative feedback before contacting them (this is true) and that they would give me a full refund (a whopping $5.00) if I REVISED my feedback. This is almost a month ago. I am not going to revise my feedback and lie to Ebay purchasers that this is a great product when it is not.
Now, because I didn't revise my feedback, they said they will ONLY refund me if I send the product back. Send a piece of glass back to China - that is going to cost me a lot more than the glass itself.
Here is the message from them:
I'm really annoyed.
For all the known reasons I never leave feedback for a buyer till I receive feedback.
I received the following message from a buyer this morning.
"Item received! Very fast shipping! Thanks! Can you please leave positive feedback for me? Once I receive it, I will do the same for you."
How would you respond to this nicely,but letting her know she needs to leave feedback first.
I bought two vintage pieces from a seller with good feedback. They arrived smashed due to poor packing ( also the reason for the rare negative feedback they received). Items were sent parcel post, and postage was not bought through Ebay. So, they were sent uninsured. They are not covered by the new buyer protection, because they were damaged in shipping, something which is expressly excluded from the buyer protection program. So am I just out of my money? Still waiting to hear back from buyer. If they refuse to refund, what is my next step?
Okay since I have not had one before I thought maybe I should ask before moving forward.
75.00 purchase on Dec 4th and the chargeback just opened with Paypal for the reason of unauthorized use of a CC.
Any suggestions would be welcome.
So i recently sold a handheld gaming console, which was in working order and I had checked before I had shipped. I kept very good care of it. Now we're still in the pending process for payment so this item was shipped very recently.
Now the buyer is telling me this handheld is not charging, I am a computer tech also and believe this said buyer tried to charge when it was cold. Which could ultimately mess with said console and even if it didn't do any damage. Trying to use a cold electronic wouldnt work in the first place (take a laptop outside leave it there for 30 minutes, i guarantee you can't turn it on if you live in a cold state until it reaches room temperature)
This buyer is asking for a return, and i am a new seller, so I am asking the general ebay public for their input. I would like to continue giving people the best customer service as I am getting into this. Do i return it? This item could have been damaged now due to the buyer, and how is the process for insurance via USPS if this was actually a shipping issue?
I apologize for the length of this post, but thanks for reading
"HAPPY HANUKKAH" is at the top of my ebay page, is this not PC incorrect? How do I get it removed or changed to Merry Chirsmas?
Two items I ordered shipped on December 8 and it's been about 10 days+ and no orders received. Via USPS.
If this is how slow deliveries are going to be this year, I pity the buyer. You would have to order Overnight Express to get it within a few days. USPS has really become a total failure with deliveries.
In a recent ebay purchase I got completely duked out of refund/replacement and have a non working item and no money. Ebay will do nothing for me. When I went to my Paypal it tells me to use Ebay's resolution process. Does anyone know if there is still some way for me to process a dispute through Paypal so I can get this settled?
My winning bidder lives in Canada, however,my listing clearly states "ships to United States." He is asking for an invoice before payment.What to do now?
can you please tell me if this kate spade is eal ? what is the name of the bag/tote. thank you in advance for your help.")
I found a type of old book we had when kids that was interested in getting for our granddaughter. But because the listing said shipping was over $6... BEFORE .. bidding I messaged her asking if she would be willing to offer less expensive 1st Class or Media Mail ship option if I was to bid, and she messaged me back she would be happy to.
I won for 99cents but invoice after only stated the over $6 ship price. So I sent 'request total from seller' with reminder she said she would offer less expensive shipping option if I were to bid. She said she would resend me invoice. She sent same invoice with same high ship amount. I have messaged her several times with reminders and getting no response. I offered every time to just cancel transaction if too much trouble so she could relist but 1st time she wrote she'd send new invoice she just needed the reminder, and this last time have had no response. I tried to choose to cancel from my end but page states I can not. It has been 7 days since sale and my fear now is that she is just going to let me get a non-paying bidder strike. And I do not want to pay over $6 to have an old children's book shipped, would never had bid had she not assured me she would offer less expensive ship option. I have all messages & emails to back all this up. I hate to call eBay and ask them to step in, so if seller does end up letting us get a no pay strike will I be able to explain all to eBay afterwards to get it removed?
How do you decide when to place a protective jacket like Brodart or Gaylord over a dust jacket? Is there a certain price point, condition (fine to protcect it or chipped/tears to stop them spreading), age, genre?
An old bookdealer told me a protective jacket does not add any monetary value, but it increases the speed it sells at in his brick & mortar shop.
Does the same apply online?
I've recently sold a leather handbag: $34.00, Shipping $5.35, Ebay and PayPal Fees $4.99.
Shipped on December 15, buyer got item on 17th and today has started return process claiming the item smells like cigerette smoke and airing it out didn't work, so the item is Defective and Doesn't Work, in note buyer told me item is not as described.
The return shipping will be whatever the buyer chooses to pay to ship handbag back, I'll have to reimburst shipping.
As is, I've "lost" $10.34, return shipping will be atleast $5.35 if buyer chooses cheapest option; as well as losing my $23.66 profit.
Is this buyer remorse and the buyer was emberassed to list that as their reason to return; is their claiming "Defective and Doesn't Work" ( like the item was an electronic) an attempt to avoid any supposed negative feedback if buyer is afraid of potentailly receiving negative feedback; do I get any of my fees back or am I just going to have to take a $15.69, at minimum, hit?
What do I do????
Hi, I sold a tablet on the 6th and the buyer just opened a case saying they haven't received it. The tracking number shows that it was delivered on the 12th:
Delivered Dec-12-14, 14:26 PM, MIAMI, FL 33178
What should I do now? They never contacted me directly, just opened a case against me. Since it's marked as delivered I should be okay right? I haven't done anything yet, I know from past experiences to come here first for advice! It's item # 201227543212 by the way.
Had a user leave us 2 negative feedbacks recently stating "poor comunication, items made in china, tried to save money on shipping". I found the "poor communication" part odd because they never sent us a message prior or after the sale, as I made the initial contact to them after I saw the feedback (their replies were in odd, broken English, so a feedback revision has gone nowhere so far). They purchased a couple of cheap items that are were obviously produced in China, and he had left similiar negative feedback to other sellers. Anyway, I got to poking around the "Order Details" screen and noticed the "Buyer note to seller" notation at the top of that screen, but I had never noticed that there before. On both of their items they put in that note "If you can not discout please ship as separate box. Thanks!", so I guess that was the "poor communication" they spoke of in their feedback. I'm not sure if this was one of those periods (like today!) when the Ebay combined shipping calculator is out of commision or if this buyer just didn't know and paid for the items separately, but it showed up as 2 seperate items/orders.
So, where else is this "Buyer note to seller" visible? We process anywhere from 100 to sometimes 400 shipments a day and use ShipWorks shipping software, so we can't hang out on Ebay and read every order detail screen, but I would rather avoid this again if possible.
I have defects that are old. I am on 12 months standard, but find it hard to beleive nothing has fallen off in 3 months. How can we check on these dates. I called Ebay and they would not even tell me if something was due to fall off.
A seller is threatening to report me to the 3 credit bureau over the insertion fees, is this something they can do?
After I purchased and printed all my USPS shipping labels, I realized the buyer purchased multiple items. (Side Note, At one time, ebay used to prompt you & ask if you want to combine orders, but it didn't in this case. Maybe because the buyer checked out as a "guest")
I sent a note to the buyer letting them know that their purchases would be under one tracking number.
After I voided the unused shipping label, I tried to add the new tracking number, but I received an error message that the tracking information is already on the order -
The tracking number you entered is already being used for another transaction and cannot be applied for this transaction. Please enter the correct tracking number for this order.
A valid tracking number will allow your buyers to track the status of their order and know when to expect delivery. Plus, it will help protect you if the buyer files an Item Not Received claim
I don't see an option to delete the first tracking number of the label I voided out and I cannot add the correct tracking number to the order.
I contacted the buyer asking them to please send payment with no response so I opened an unpaid item case with ebay. Just today the buyer messaged me this:
Am sorry to write you late. Pls am not interested in getting the phone right now. I have a financial problem right. I will be glad if you can pardon me.
Thanks for cooperation..
From what I understand I have to wait to close the unpaid item case for another 3 days. There is no way to cancel it from what i see. I know if I close the case without payment it will show as an unpaid item strike against the buyer. Is there a way to cancel it sooner than 3 days or do I just have to wait those 3 days and then close the case?
I bought a tea tin. The listing says free shipping to U.S. The seller is in Malta. I paid through Paypal. The seller now wants me to pay 11.00 and change for shipping. I have been on Ebay for 15 years, feedback in the high 2,000 & 100% feedback rating. Many years as a power seller. I think I know how to read a listing. They have a 187 feedback with 88.9% rating. They won't back down and honor the listing and suggested I cancell the purchase which I can't do and even if I could they would not be able to get the appropriate feedback from me. I think it's a scam albeit a small one. Or they have no clue what they are doing. What to do? Thanks so much.
i was interacting with another ebay user and he said that he added a new item to his listing, but it has not come up for me yet. so im wondering how long the delay is typically in the US because iv seen all kinds of different delay lenghts from other ebay users. ( i might be very impatient so try to work with me here) :].
buyer claimed did not receive the item and buyer file dispute to ebay and even i provided tracking number that the item was delivered. ebay still favored the buyer and issued refund at my expend. and now its happening again buyer is claiming he did not receive the item. im losing money here and i cant do anything
Seller wants me to pick up item at a local UPS store. Wants a scan of my ID. Is this appropriate. And if so how do I do this.
The buyer hasn't paid for the item yet, and has continued to ask these questions and isn't satisfied by my answers. Do I have to sell to her? Or can I cancel her bid and move on to the next person?
Here are her questions, and my answers.
Q: Can you please ship this regular first class mail? Shipping should not be very much or can you send it in a priority flat rate envelope for $5.70
A; I was afraid they would break during transport, that's why I put them in a small box.
Q: Okay, that's fine, Can you ship them standard post please? I do not need them by Christmas. Even in a small box it should ship first class.
A: With the box, they are over 13 oz, they will ship Priority.
Q:Why are you being difficult? Just ship it parcel post then. Seriously. And I just shipped something in a medium flat rate box and it was only $11.70. I don't need it priority.
Can someone help me through this? On my end, it only says that it's going to cost $6.10 to ship it. Bc she hasn't paid, I can't see how much it says it's charging her?
The buyer would like to return an item and I need to issue the return label, but this is my first time and I don't know where or how to do it. Please help!
Last week someone had an Elvis Presley red guitar wall clock for sale. I can't find it under current or past listings. Do you know how I can discover if this is still available? I would love to buy it. Please help.
I made an offer on 3 items from one seller and now I am blocked from bidding with a different seller.
I recieved an item, it doesn't jibe with my memory of the listing, price or condition. Before i complain I would like to make sure my memory is not at fault, I've looked at a lot of similar listings and may not remember correctly.
A seller closed a listing with my bid on it with no message or explanation why it was closed. The lising was for 6 days, and it was removed after 5+ days. Now it has been relisted ,under a new seller,with more shipping charges. Also, all the items that the previous seller (who dissappeared), are now in this new members list. The item in question was to be arriving before Christmas, and I was the only bidder and watcher involved. What can I do when the seller does not reply to my messages for an explanation? Is is safe to bid again with this new seller/member who has the same location as the previous one?
What are other ways to receive and send payments other then Paypal?
I have bought three differant items from one seller from china and have not received any of them. Bought and paid for on Nov26 estimated delivery date Dec 15 to Jan 20. I know it doesnt take that long to be delivered from China. And the seller wont respond to my emails. When is the right time to contact ebay?
Hi I live in Switzerland and I want to sell on ebay.com, the problem is that our international fees are different, can I maybe set them manually? Or add the link of our shipping-calculator?
I used Fedex through eBay for the first time, in Novemeber. The label I created was for $10.71, all info was accurate and I had no problems at drop-off. Now I see a fee for over $45 on my seller account for having used Fedex-ONCE! I can't get to the breakdown of this enourmous fee and I never saw anything during creating the label telling me I would incur such an enourmous fee! Please someone tell me this is an error((
where can I go to start an unpaid items case?
I know that I have set it up to start after 4 days of the item not being paid for, but it is now going on the 5th day and want to start the case now.
Thanks for any help that I can get
Just got my 2nd neutral feedback in 7 years of selling.Thank goodness I haven't had the misfortune yet of having a Negative,but wonder if i have any chance of having this neutral removed.
Buyer opened claim through Paypal,which has never happened to me before. She never contacted me at all though Ebay. When I read the claim on Paypal she said item not as described and wrote that I listed the waist size as 28",but they were 27",
I have a 30 day return policy,and would have offered a refund or exchange even if the item just didn't fit the buyer, but as she claimed they were measured incorrectly, I refunded within about 2 hours of claim coming in and DID NOT ask her to return the pants to me. Immediately sent her a friendly sorry email.
In the neutral comments she said "seller measured incorrectly but immediately rectified with refund".
Anything I can do? Can I request and get a removal on this one?
***this is my posting I.D.***
I paid for a set of 2006 Pink Label Wizard of Oz dolls. I should have looked at the feedback for this seller. Apparently, whoever this is, it seems they are trying to sell the same set of dolls to various buyers and no one has got the set. The seller also is not responding to any emails. Some are saying this is a scam. Anyone else buy this set from this seller? They ruined my Christmas surprise by being on Ebay and agreeing to sell this. And now there is no way to get the $100 back before Christmas to buy my granddaughter another gift. I will never buy anything else from Ebay. I don't understand how this seller is still allowed and why can I not open a complaint. It has been 10 days and the item still shows not shipped. I am so mad right now, I could just scream!!!!!!!!!!
I am another one who was told that my eBay protection has expired. I made a purchase in October and waited for it to arrive, which it never did. I checked the tracking number and it was in my home state but not near my home city. That's as far as it went. We contacted our Post Office who then contacted them and they said they would look. All of this takes time. We continually checked to no avail. This item cost me nearly $50.
I have purchased from this seller 10 or more times and they never offered to help. I've spent 50 to 100 on each purchase so I'm sure it wouldn't have hurt them to replace what I lost. In cases like this, I believe eBay should extend their protection. I wasn't just sitting around or forgot about it. I have two online business' and needed that item. There are exceptions to rules and sometimes they should be made.
Thank you for listening.
Greetings fellow Ebayers,
I've recently caught the "Coach Bug" and purchased several in the last few weeks. I've been thrilled with most, with one huge exception.
The very first bag I won was the last one delivered and sadly it is a genuine fake! I was shocked and sad as I paid $132. for it. The immediate signs were 1: The Coach emblem on the front is crooked- VERY crooked. 2. The color is a very bright metallic purple(I already purchased a metallic purple/Iris and this is not it!) 3. The patch inside is No..4C 9911 a simple google reveals this is never a genuine number. 4. The lining is too large for the bag, it moves around & bunches up and it's a cheap stiff light pink satin.
Needless to say I am sad! More sad than angry because I kind of liked the color. I initiated a "Not As Described" due to fake/counterfit refund request and the seller has agreed to refund my money. **Fingers crossed that actually happens when I send the item back.**
My question is this: Do I leave feedback on the seller that they sold me a fake Coach? Or should I not do that since they agreed to refund? They currently have 37 feedbacks, 100% positive. I'm not sure what the rules are regarding this so any advice is greatly appreciated.
Also how do I help prevent this person from relisting & selling this item all over again?
It was my first auction and now that I've done a little research, I can even spot the signs of a fake in the listing photos. Live and learn I suppose.
Thanks A bunch Pika
Negotiated offer w/buyer to pay shipping to expedite item, but the buyer didn't wait for my invoice to pay. Do I refund payment and ask them to repay using the invoice I sent that incoudes shipping?
Can I cancel this sale and offer to the next bidder?
I am so frustrated now, I just decided to not call ebay for like the 6th time and waste my time. I guess I need to vent so I'm posting here. Firstly, I have a buyer who is claiming he received the item not as described, poorly packed, and damaged by post office. It was a vintage Budweiser fixture. We went to great pains to package the item well. He keeps pressuring me for the refund but has only sent me 3 lousy pictures of the box. Yes, just the box. I asked him nicely to send me pics of the damaged item itself and what does he do ... he puts in 3 duplicate requests to ebay for his money, saying he sent me pics. Secondly, the account supervisor in Resolutions was mind-boggling stupid to deal with. It was as if I was calling for the first time to explain the situation. Yet there is a documented record of my communications with the buyer and supposedly "notes" taken by all the other reps I have spoken to. His attitude did not seem to be sympathetic to me and he was weirdly robotic to me. I asked that ebay please take me out of the picture and ask the buyer to file a claim himself for this "alleged" damage, because he has a criminal history. The supervisor said that ebay would ask the buyer for the pictures of the item and if he didn't comply, then they would ask him to return the item to me, at my expense, after which I could appeal that. But I'm thinking how is that a solution? The guy could have bought the fixture for parts for another one that he has and would likely mail it back to me missing those parts. I just feel I am going to lose on this ... to a dishonest person.
A buyer won an auction and immediately emailed that he bid in error and was "cancelling the sale". I suggested politely that he was obligated to complete the sale, but went ahead and cancelled it. He has since sent 3 abusive emails. Can anything be done other than ignoring him?
Hi, Can someone advice me on how to retrieve deleted listings? I accidentally clicked "delete" instead of "relist" Any help will be appreciated. Thank you!
I post the same question in "My Account" forum but couldn't find it. Thank you again.
Hi, I no longer see my ebay bucks. I got the 5x bucks offer and used it yesterday to buy a few items. I could see my total bucks amount if I hovered over the "MY EBAY" tab, the bucks $ amount would be at the bottom, just beneath "MESSAGES" in green., Alternatively, I could go to the "BUY" tab and the amount would show on the left. Now there is nothing. I had $42 last I saw it, which was yesterday. Has anyone had anything similar happen or know what I can do to fix this?
New to eBay. Do I have to get paid through paypal AND do I have to give PayPal my bank account info?
please help me i win a item but i cant pay because the checkout page in Paypal tell ...the paypal seller account dont receive money from non us paypal account
how do i locate a specific seller by user name