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I have this Fenton vase that I am trying to determine the correct color of. I'm trying to figure between Cranberry Opalescent or Peach Blow Opalescent Overlay. The reason I'm questioning it perhaps not being cranberry is because of the color of the inside of the ruffle. Not quite a pink. And when I look at the books I have, the cranberry opalesents seems to only have the white on the tips of the hobnails.  Any help would be greatly appreciated.


Pottery, Glass & Porcelain discussion


Collectibles & Art discussion

Aug 24, 2016 2:24:26 PM PT

Need help with porcelain marks- Thank you

Please help with mark on elephant figurine

Thank you in advance


Pottery, Glass & Porcelain discussion

Aug 24, 2016 1:27:20 PM PT

Please help with mark on elephant figurine

This is a 7" carving and I am trying to figure out what this man represents.  I think he looks Spanish but am open to other suggestions. He is kind of shabbily dressed - his right pants leg has a big hole.  He is carrying a red sack in his left hand and also something in his right arm that looks like an upside down hat - when viewed from the top, the contents of this hat are painted gold (to signify money?)


Now comes the interesting part - notice the round whitish object at his right hip ... and follow it around his back in the panoramic view.  He has a whitish sack tied at the top and tied with a red sash to his back - there is a tube (?) connecting from the sack to the whitish object at his hip, and there is another whitish cloth (?) draped over the red sash near his left side.


My college age son thinks this man might be selling wine - what do you see him as?


Thanks in advance.



Collectibles & Art discussion

Chipmunks are small, striped rodents of the family Sciuridae. All species of chipmunks are found in North America, with the exception of the Siberian chipmunk, which is found primarily in Asia.:


Breakfast? Good morning everyone.



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Aug 21, 2016 5:13:54 PM PT

New to eBay Daily Chat for Monday August 22

I got this today from the antique mall. Is this pair crown shaped? There is no marks anywhere to identify them. Any help is appreciated. Thanks

Booksellers discussion

Here is the Home Page of the eBay Community in the UK for those who may be interested.   Opens quickly.


Selling discussion

Aug 22, 2016 10:37:52 AM PT

Ebay Community UK - Home Page

Found this at an estate sale and just think it is different.  Really would like to know what the dish was used for and the pattern.  Any help please!   

Pottery, Glass & Porcelain discussion


Good morning everyone



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Does anyone know what this tool is and what it is used for?

Thank you for your help

Product Discussions discussion

Aug 22, 2016 10:12:58 AM PT

Unidentified tool?

I figured I'd post a few pieces in one thread instead of creating multiples. None of these are signed, so If you recognize any, please let me know. Smiley Happy


1. Trying to figure out the what this type of rhinestone is called (center stones). They aren't like regular rhinestones, they look like they have more facets and are pointy in the center, not flat. 


2. D&E? I don't see any figure 8 puddling, but thought I'd ask.


3. This one has "Germany" written very small on the pin itself. How would this brooch be described? The main center stone has what I'd describe as a "Peacock" coloring. Smiley Happy


4. What are those small "teeth" like settings called, for the rhinestones? 


Jewelry & Gemstones Board Group

Aug 22, 2016 9:34:24 AM PT

Rhinestone Brooches questions

Hope you have a fantabulous day, Di  Cat Very Happy


Jewelry & Gemstones Board Group

Aug 23, 2016 7:54:19 AM PT


I don't know what to make of it. At first glance I'm thinking "Repousse", then I see how it was soddered. I'm thinking this is a Brutalist piece? Anyone recognize the style or can help describing this piece? It isn't marked. 




Jewelry & Gemstones Board Group

Aug 23, 2016 1:44:31 PM PT

Odd Cuff Bracelet


Good morning.



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

So I just went to upload a photo to a post, and it was very different.  I think it's an improvement on some levels because I can see the previously uploaded pictures much easier - it's only a chunk of it though.  And, I name my uploads so I wish we could find them that way because some look similar. 


Even the picture in the post has an enlarging function in the upper right-hand corner (and gives some poster history - but it seems random)




Selling discussion

Aug 24, 2016 3:59:14 PM PT

New Photo Uploader for the boards

They say tomorrow will be warm but dry, but the autoimmune barometer never lies.  Anyone got some eye candy to take our minds off the weather?


Sterling and crystal Creed rosary.


Givre molded glass rhinestone earrings.


White and smoky quartz monster bead necklace.  I restrung it with the original sterling clasp.  Weighs a TON, but I figure some crazy woman in Texas or Florida will go straight for it.  There's some iridescence in the white quartz too, making it just that much cooler. 


Jewelry & Gemstones Board Group

Aug 23, 2016 8:20:44 PM PT

Back into the Steambath Eye Candy Wednesday

Wow! More than 550 comments in response to our plans to improve the discussion boards! First of all THANK YOU for your ideas, input, comments and overall engagement as we work to build the best experience for you. We are still working our way through the replies and responding to as many as we can. We are reading all of the comments and sharing them with the appropriate teams…so, again, thank you!

Among the comments, there are a few themes that bubbled to the top. One of which was the want and need for more eBay staff expertise and customer service on the boards. While the value of peer to peer discussion is at the heart of the discussion boards, there are plenty of questions and comments that are best suited for and addressed by eBay staff.

I am thrilled to tell you – we are making that happen –starting today! This is just the beginning of our engagement commitment to you – and as we get started we thought it would be helpful if you knew a bit more about us.

heidi@ebay is a member of the Customer Service team and will be helping alan@eBay on the boards answering Customer Service related questions as well helping with general inquiries as needed. While she is new to the Community team, Heidi@eBay has been working on the seller facing social media channels (Ebay for Business Facebook and Twitter) for the past two years.

trinton@ebay is also a member of the Customer Service team and will be splitting his time on the Community discussion boards and the social channels. This combination is great both for eBay and our sellers as it allows us to do a better job of listening to our Community – wherever they may choose to engage. Trinton@eBay is also an avid video gamer. J

alan@ebay is our new Community Manager – working closely with Heidi@eBay and Trinton@eBay. Alan has a background in Customer Service as well and joins us from the Community team in the UK. He’s been with eBay for nearly seven years and is passionate about you – the Community members.

griff@ebay.com is well, Griff. Smiley Happy Community would not be Community without Griff’s knowledge, his commitment to customers and his love for eBay. If you are new to the Community and have not had a chance to catch eBay Radio or one of Griff’s weekly chats, I encourage you to do so…you will never find a more sincere and engaged customer advocate. (Note, Griff is on sabbatical until mid-September.)

@focusoncommunity - that’s me - Karen. I head up the Community team overseeing online activities like the Discussion Boards and eBay Radio as well as offline activities like Meetups and Employee Engagement. You won’t see me on the boards as much as the others, as I’m working more behind the scenes to be sure the team has what they need to meet your needs. That said, please feel free to reach out to me with questions.

Now you know a little more about eBay’s Community team and we look forward to knowing more about you as well. The eBay Community has over 2 million visits each month – and we are working to make those visits as valuable and beneficial to you- our members. Our small – but mighty team – will be posting updates about the redesign and plans for improvement in the days and weeks ahead. In the meantime, please join me in welcoming our new team members!




Building A Better Online Community discussion

Aug 24, 2016 3:57:47 PM PT

Our Community Team

I got this today from the antique mall. Is this pair crown shaped? There are no marks anywhere to identify them. Any help is appreciated. Thanks


src="http://www.mathters.com/images/ebay/bookends-1s.jpg" border="0" />


Collectibles & Art discussion

Aug 22, 2016 7:23:39 PM PT

Anyone recognize this pair of bookends?

The number leads to Linda Dano jewelry, but not to this piece.  That mark has popped up before, but darned if I can remember whose it was. 

Jewelry & Gemstones Board Group

Good Day everybody, This is a glass beaded necklace,I looked for a similar one to see if I found a match and the brand by comparing the metal parts but no luck, is there a web page that helps on the ID of unbranded jewelry pieces by comparing the metal parts,The earrings are plastic  unsigned to, I have many unsigned earrings and look for a matching pair to add as a bonus,if anybody knows who made them it would be great to know,.any help on the ID or tthe age or origin of this necklace is greatly appreciated, THANKS!


Jewelry & Gemstones Board Group

I believe this is a BRUSH MCCOY ONYX lamp , brown with drip glaze , almost an art deco ball shape on three feet , maybe part of the KOLORKRAFT line ? ( I don't have a book on this pottery ) It also looks like Hull brown drip , like the glaze you would see on the corky pig bank with a little blue also in the drip . I couldn't find a similar piece anywhere .


measurements - 10 1/2 " high . 6 1/2 " wide , pottery piece is 6 1/4 " high .








Pottery, Glass & Porcelain discussion

I have a soft sculpture little people doll that bears no tag or Xavier Roberts signature. However, she is identical to my other SS/LP dolls. she is 23" long, her fabric and stitching are identical to an original doll. she has large thumbs and her face is the same as another ss/lp doll. did appalachian artworks or anyone else make a kit for homemade dolls in the 23" length.? Please tell me what you think. Is she authentic?

My Account discussion

Aug 24, 2016 10:04:21 AM PT

soft sculpture little people doll

I'm trying to decipher the signature on a watercolor landscape.  Any help would be appreciated.  TIA

Collectibles & Art discussion

Aug 23, 2016 2:59:19 PM PT

Watercolor Artist signature help

 Hoping your day is filled with all things good!!




Jewelry & Gemstones Board Group

Aug 24, 2016 4:01:29 AM PT


Hi, can any of the experts out there help me to identify this Waterford pattern? I'm new to Waterford and crystal in general and my research on the internet hasn't found a match yet!  The second picture with the red background may show the pattern a little better. Thanks in advance for any help!


Pottery, Glass & Porcelain discussion

This has been in my husband's family for many years.  Any idea as to the manufacturer would be appreciated!

Selling question

Aug 23, 2016 11:35:32 AM PT

Need help identifying footed bowl

Excuse me if this is double posted.  I have no clue about this.  It is a handmade paper sketchbook with an image of Diego Riveras "Flower Vendor" on the front and a "Tempus' rabbit with pen logo.  I can find no comprable.  And the Tempus logo is a total dead end.  The book measures 7.5" by 7".  The paper inside is white but a little discolored.  The twine binding looks newer an may have been replaced.  Any help will be appreciated.  Thank you in advance.





Collectibles & Art discussion

Hi I am hoping somebody on this board can help identify this baby doll i have. I cannot find a maker on her. She is vinyl rubber and has looks like glass sleepy eyes. Her hair is original and in great shape. She still looks great. Hoping someone will recognize who she is and age. Thank you in advance.

Toys & Hobbies discussion

Aug 23, 2016 12:58:31 PM PT

Need Help To identify Vintage Baby Doll

ANY suggestions 

eBay Mobile App - iOS

I've searched a number of forums and online for a positive fix for this issue, without success...Any help or suggestions would be appreciated....Thanks!


I am having trouble with an EFE feature.  The csv template file I'm using uploads successfully, HOWEVER...the PackageLength, PackageDepth &  PackageWidth values do not appear in the actual listing template, when viewed in revise listing tool on the site.  No error message kicks back stating that the data is not recognized, it just doesn't populate the fields, even though the csv fields contain valid data.  Furthermore, there is no valid "Measurement Unit" column header to specify metric or imperial.


I use business policies for my listings, which offer predominantly free US shipping.  However, my GSP and First Class International listings need to have dimensional info to accurately calculate the shipping cost for the buyer...correct?  I have quite a few of these.


This is a screenshot from the revise listing form online, showing the fields from my test upload and another screenshot of my successful csv upload fields, as they were submitted:








The system won't let me upload the pertaining CSV file as an attachment to this post.  So, if anyone needs to see it, please let me know what to do to get it posted/sent.





Tools & Apps question

I'm wondering if anyone can tell for certain from my picturres whether this litttle vase is a reproduction.  Thanks in advance for any input.


Collectibles & Art discussion


Mystery pottery vase , I bought it at a sale that had a lot of Art Noveau / Art and Crafts pieces , I thought it might be from Austria , but possible an odd duck in the Roseville / Weller category - ??? No marks


measurements - 8 " high 5 " wide







Pottery, Glass & Porcelain discussion

I have two drawings with signatures!

I have made a search but no result!

I hope someone can help!







Collectibles & Art discussion

Aug 22, 2016 7:56:52 AM PT

Unknown England artist signature

I've been with eBay for YEARS, but today I just opened my first store.  I'm starting off small... and hope to one day be successful enough to help me pay off my bills!!  Nothing is impossible!!  
                                ** CG **

Seller Hub discussion

Aug 23, 2016 9:28:42 PM PT

New Store Owner!!

Sorry I posted in the wrong place. I have moved my question to Collectibles & Art. I don't know how to delete it from this board. Smiley Happy









Selling question

I have searched Tiffin and it has not helped me too much. Does anyone know who made this, is it a whiskey glass, and what is the name of the design of the gold band? Also, what color is this glass? Glass measures 2.5 inches tall and 2.25 inches in diameter across the top of the glass. There are 11 panels. Thank you!

Pottery, Glass & Porcelain discussion

Aug 23, 2016 6:05:59 PM PT

Elegant Glass Help with ID


Home & Garden discussion

I have this old vase, 17 1/2" tall - 7" diameter at center.  Overlapping scalloped rings, drip glaze, blue green.  White clay.  I see an A on the bottom and another area shown in photos that is indented and looks like a mark.  Does anyone have any idea who made it?  Does have crazing.  I bought this years ago.  Thanks for any help!


Collectibles & Art discussion

There are three framed pictures/arts. I don't know whether they are original or not. They look good but I would like an estimate on them so I can decide whether I want to list them. Thanks.


Collectibles & Art discussion

Aug 24, 2016 8:02:15 PM PT

Any idea on the value of these Korean Arts?

Helping out a friend identify some items from his mothers estate. Looks like a clay fired glazed vase with intials that look like I R? Not sure if this is a identifying mark or just the initials of whoever made it. Any info would be appreciated before it ends up in the garage sale.



Pottery, Glass & Porcelain discussion

I bought this vase from an estate yesterday.I cant find a signature but I got it along with a pair of Roycrofters candlesticks so I now it is original Does anyone have a clue of the maker as I want to price it fairly

It is 9 1/2 inches tall, all hand put togetheraugust24 045.JPGaugust24 046.JPGaugust24 048.JPGThanks, Lainey

Antiques discussion

Aug 24, 2016 12:08:10 PM PT

Hand Hammered Copper arts and crafts vase

I need help with this silver coin. 1.1 grams(0.04 oz), 15 mm.

Collectibles & Art discussion

Hello! I made an offer on this purse serial number is 021-5042.  The tag says Coach "Leatherware" but inside the logo is without the"leatherware".


Fashion discussion

I think this is called a nut bowl. Pattern looks like it has strawberries on a vine. 6 3/4" x 2 1/2" thank you for any help.100_0891.JPG100_0892.JPG100_0893.JPG

Pottery, Glass & Porcelain discussion

Disclaimer by the Author: This Post is NOT intended to drive sales away from eBay in any way shape or form.


I was curious as to how we stacked up against competitive web sites and primarily their Search Results page layout.  On the following pics I searched for some power tools.  Please note the very last pic is just from a local online estate auction which is about a 2 week run then the auction ends so no tool search was done for that, just an example of a very simple auction style online platform.   This is not blowing smoke but I think the EBAY site stacks up pretty well against competitve sites.  The eBay site is identified while the others have been "sanitized" so their identity is not readily available.  These are from a laptop NOT a hand held device.


Selling discussion

Aug 24, 2016 10:23:41 AM PT

Stacking up against the Competition

They are a medium brown wood with a much different face area than I have seen anywhere. The face area is a blonde wood with a circle see through spot in the middle with a rams head. Thanks

Sporting Goods discussion

Hi I am hoping somebody on this board can help identify this baby doll i have. I cannot find a maker on her. She is vinyl rubber and has looks like glass sleepy eyes. Her hair is original and in great shape. She still looks great. Hoping someone will recognize who she is and age. I have posted in the toy section but nobody is chiming in Thank you in advance.

Collectibles & Art discussion

Aug 23, 2016 5:19:26 PM PT

Help Identify Baby Doll

Home & Garden discussion

Dear all,

It's very URGENT situation, that's why I sending you email. 
I order shoes through your web site, but I have not received the item. I also sent 4 email to seller but they are not answering. It's realy URGENT for me because I have my wedding day next weekend.
Can you please let me know if it's possible to contact the seller? I'm afraid that I will not receive this shoes till weeding day and I had to buy new one.
Business information
Business: 深圳市华鹏鑫商贸有限公司
Contact E-Mail:  
Purchased From:深圳市华鹏鑫商贸有限公司
Receipt ID:0513-9902-8465-2122
Item #
Please be kind and let me know. This is all info about seller that I have.
Many thanks and best regards,

Bidding & Buying question

Aug 24, 2016 1:59:38 AM PT

urgent delivery

There are a number of sellers listing a wide variety of items with the same exact UPC:076783016996



Does anyone know why so many sellers are using this exact UPC? Obviously all these items don't share this UPC.

It would be understandable if there were only 1 or 2 sellers using this UPC for all their items but how are so many different sellers all using this same UPC?


Does anyone know where these sellers are getting this UPC from? And why are they using it for such a random set of products?


GS1 shows that this UPC is registered to:

Bantam Books Inc
10019-4640  NEW YORK
United States

Selling discussion

Aug 24, 2016 1:14:12 PM PT

Mystery of UPC 076783016996

Its an 08 Ford Taurus with 100,000 miles. The flood damage was reported on carfax at 2014. The value is still deemed $6000, but I paid $3000. I have not sent him a certified check yet, just a $100 deposit to his paypal account. The pictures of the car look awesome and even has a video of him testing out all the electronics and him actually driving the car. Was the purchase worth it in your guys' girls' opinion and should I send him the money?

Selling discussion

I listed an item and received an offer for it. Unfortunately, the item was removed due to some issues which is being resolved. How do I get hold of the buyer to explain this? When I hit the "respond" link from the email, it says error because the item is not there anymore. I want the buyer to know what happened and not make her think I just ignored her which makes me a bad seller. Pls. help. Thanks!

Selling question

I just received the following message from eBay... As you will notice the "violation" I apparently made is blank. I've NEVER left any negative remark in anyones feedback. EVER. What gives?



After reviewing your eBay account, it appears that you have violated eBay's policy. As a result, we've taken the following action on your account:
- The following Feedback you left has been removed:

This is an informational message only, not a warning on your account.

We understand you may not have known about this eBay policy, and we encourage you to review the Feedback policy guidelines by visiting the link above.

Future violations of eBay policies may result in the loss of member privileges, including restrictions of your buying and selling privileges and suspension of your account.




My Account question

Aug 22, 2016 1:22:04 PM PT

Reprimanded for doing nothing wrong.

I sold a watch and the buyer opened a case to return. He said the watch was not keeping time. I do not mind taking returns for any reason but when they open a defective case it counts against my defect rate. I received the watch back this weekend and set the time. The watch is keeping perfect time.He obiviously changed his mind or didn't like it but did not want to pay return shipping. What is the best way to avoid defect claim when it isn't devective?

Selling discussion

Aug 22, 2016 2:42:37 PM PT


One time I got 16 and one time 18, so this is ridiculous.  How do I see them all?  I've clicked on her name and I've searched  the name brand of all her 36 items.

Bidding & Buying discussion

Hopefully someone with a similar experience can help me out. I sent a book to a buyer two weeks ago via Priority Mail. The book was supposed to deliver by Aug 13th but never arrived. Obviously the buyer has requested a refund. Tracking shows the book arrived in Springfield, MA on August 13th, but is now listed as "delayed" with no further info. My question is does Ebay offer any protection to the seller if USPS loses an item. Secondly, I am going to try to pursue an investigation through the Post Office to try to locate the book and get it delivered however, if I do the refund and the book later shows up, what happens next? Am I dependent on the honesty of the buyer to return the money to me?

Booksellers discussion

Aug 22, 2016 3:19:50 PM PT

USPS - delayed delivery

How does a seller avoid final value fees on shipping?   I am charging exact cost $3.09 and having to pay a .30 final value fee on shipping.  Also can we charge handling fee without being charged again by Ebay?    What the heck , im trying to figure out how to recoup cost and they just keep taking more.. Im loosing on shipping and handling..

Selling question

Aug 23, 2016 3:59:36 PM PT

how to avoid final value shipping fee

What are the available options when a buyer leaves a negative comment within a positive feedback?

Selling question



I sell DVD's & Blu-rays, with an emphasis on quick delivery and free shipping: "Paid by 5, shipped by 7". I live close to a USPS Sort Facility, so a one-to-two day First-Class parcel delivery time is not unusual. My customers love this, while I love the low delivery cost.

When someone buys more than the 3 dvd's than I can fit into one 13-ounce First Class package, but fewer than the 12 it takes to make the Priority Mail Medium Flat Rate Box cost-effective, I run into difficulties. When I click on "print another label", I am sometimes informed that I've already printed all the labels I'm allowed on this order.


Currently, my best work-around is to go to Paypal, manually fill out additional labels, and possibly pay retail price, foregoing my commercial discount. Does anyone have a better suggestion for me?




Shipping & Returns discussion

Can I request a specific carrier at to of order?  FedEx does NOT deliver to our door in our resort.  Thanks!!

Getting Started discussion

Aug 22, 2016 11:13:44 AM PT

Specify carrier

Quick question--


I have all my cookbooks set to a buy three ship free promo. This is a permanent promo for me.


Can I use markdown manager to discount select books but still keep the B3SF promo? I've never attempted it and was just wondering if it's possible to do without messing the promo up.

Selling discussion

Aug 24, 2016 11:42:30 AM PT

Question about Markdown Manager


I normally expect a seller to reply to a question/s out of courtesy.


Recently, I was interested in an item which was listed but in my mind not a complete set.


I asked a the seller a couple of questions, two separate mails a day apart and he never replied.


I would and have come to expect a reply from Ebay, Amazon sellers as normal order of business, if I knew he would not reply then I would have not waited for his reply and waste my time, when I could have bought it from elsewhere.


I feel he wasted my time and was not courteous, silence is more like a slap in the face. I am talking to him, why is he ignoring me, that sort of a thing. It is rude in my opinion and demeaning. It is the same as being in a shop and ignored. 


Why can't we have a rating for that?


Those who visit the site could be made aware this seller might not reply and therfore arrange for an alternative.


I am painfully aware sellers take their time as so valuable, and the seller includes his times worth in the price of the goods.



Buying & Selling Basics question

Aug 24, 2016 2:03:30 AM PT

No courtesy reply from seller

I have a 1 day handling time. Buyer paid 8-23 but wants me to ship 8-26. Will I get a defect or what will happen? Will I be struck by lightening by the ebay gods?

Selling discussion

I have a buyer who has purchased a couple items separately, not thru the shopping cart but separate transactions. Of course each transaction is showing as needing to be shipped.


My question is ... Can I ship both items in just one box, with ONE tracking number and then just Mark as Shipped the other item and add the same tracking number?


Is there any reason NOT to do it this way? Scam? INR?


Excuse me if this is newbie stuff, but I've never had a buyer NOT use the shopping cart and just make multiple transactions like this.

Selling discussion

Aug 23, 2016 4:55:19 PM PT

Combining multiple purchases question

Can someone link this policy....I tried search but I'm not using the right terms...


Looking for the policy that makes the Ebay money back guarantee void if the item is forwarded to another address.  Buyer sent me a message for an item that was broken, but it's been several weeks since they received it, so I was a bit suspicious.  Looked up the address and sure enough it's a forwarding shipping service.


I want to be able to quote policy when I respond to them, so if someone can give me the link, I'd appreciate it.

Selling discussion

Aug 23, 2016 10:31:21 AM PT

Can Someone Give Me A Link To This Policy?

I messaged a seller about combining shipping on several auctions I was planning on bidding on, as nowhere in their descriptions did it mention anything for or against combining shipping. Seller responded and said that they would combine shipping. Fastforward a few days -  I've won seven items (1-2" figures) from the sellers store, but the seller is now not responding to request to combine shipping (via "Request New Total" feature). In fact, I'm getting a notice that the seller does not allow combined shipping. Seller also has not responded to me in message form. My auctions totalled $20, but the seller wants $27 in shipping charges, despite previous agreement to combine. I still have the original message from the seller in which they state they will combine shipping charges. I won the auctions last night and plan on giving the seller the rest of the day to respond before believing the worst. What are my options if I don't hear from them? Advice?


NOTE: Figures are nothing overly special. They wouldn't require more than a padded envelope.

Shipping & Returns question

Aug 23, 2016 9:14:03 AM PT

Messages exchanged about combined shipping

Hello, Need some advice or feedack about putting your store on vacation..... So I put my store on a 3 day vacation letting my buyers know that the item will be shipped asap the day I return.   Just pulled up a report and I have a defect from ebay for every item I sold whule on vacation even when i did ship the day i returned......I called ebay and they said that there is no protection for that and the defect cant be removed!!!!!    so if you have a store dont go on vacation ever, also the ebay representive told me that i should of ended all my listing then re listed them!!  what...pay a huge fee to do so  NO.   I pay hunderdes of dollars every month you think you could be protected for 3 day while on vacation......  no!   anyone else had this issue



Shipping & Returns question

Well, that's at LEAST three sellers. Okay, one was fairly new and from overseas, and maybe didn't know better, but I have always left really good feedback for my 41 purchases. (I know: only 41?)  But they have been important to ME, and so is good feedback. 


I've never gotten negative feedback as a buyer, and obviously I'm no seller!  As a buyer who pays instantly by paypal, I surely deserve SOME sort of acknowledgement.  I prize any good word, for my reputation as a buyer.  So, why don't folks leave their feedback?  Many thanks to whoever replies.


My Account discussion

I sold and shipped a factory sealed ink cartridge and after 27 days the buyer is claiming that the ink prints "extremely light." The buyer opened a case. eBay says I am responsible for paying return shipping on the item (which I will throw away since I cannot re-sell ink that has been used). I called eBay to appeal the case; however, I am unable to do so until I receive the item from the buyer.  So essentially I have to pay return shipping on an item that will be returned to me in a condition that differs from the condition I shipped it in. Also, coincidentally, the buyer contacted me just 3 days before the eBay Money Back Guarantee expired. It's just very frustrating. She is claiming she didn't receive the item she ordered, which is not true. She received the factory sealed ink cartridge that was listed. 


Should I attempt to appeal the case (even paying an additional $10-12 return shipping), or just bite the bullet and refund her money and ask her not to return the item at all? I'm really conflicted.

Shipping & Returns question

Aug 22, 2016 8:44:15 PM PT

Money Back Guarantee From Seller

I would like to hear comments on my ungoing problem regarding a combined shipping debacle. The customer bid on two items originally listed as First Class mail and 2 items originally listed as Priority Mail. I sent her a combined shipping invoice with the economy shipping option (Fedex Smart Post) or the Priority Mail option (flat rate box). The postage difference was over $6.00. She paid for the economy shipping and the order was mailed within the upload time frame. However, I received two late shipper defects for the Priority Mail items and no defects for the First Class mail items in the box. So apparently half the box arrived on time and the other half was late. When I contacted e-bay I got the usual runaround, that's the policy, etc. Today I spoke to a supervisor and she said that unless I have proof that the customer e-mailed me and told me specifically that she wanted the Fedex option, the defects can't be removed. I offer combined shipping all the time and I never had anyone contact me about their options. They simply pay for the option they want and I send it. My argument is that if she paid for the Fedex service, it is implied consent for me to use it. I also have a copy of the invoice I sent clearly showing the 4 items with the two options offered. They say that that is not proof. However, if she paid the correct amount off the combined invoice, what more proof do they need? Any ideas?

Selling discussion

I just sold some stuff and i had thought that after it sells, i just go to the post office and ship it.  now i see ebay can charge me andake labels and what not and im confused.  if i click the stuff from ebay, is that going to send me an empty box forme  to putmy itme in or do i still have to go mail the items at the post and then it will just be paid for already.  just not sure whats going on


Shipping & Returns question

Aug 22, 2016 10:29:55 AM PT

Shipping for the first time

Hi all,


I have a question about on time tracking metrics and how they are calculated.  If for some reason,  I have to void the label (incorrect whatever) and then issue and a new label - how does ebay tracking metrics work on such cases ? 


I know one of the labels will show as active while the other does not.   Will I get penalized on the first label because it does not show any activity ? 


Also, is there a way to update/change the tracking # in the sold listing  ?   I didnt think there was but I am not sure


thanks !



Selling discussion

Aug 23, 2016 8:03:05 AM PT

On time tracking and validated metrics

For all the efforts by all the posters on the "Building a better online community", they could do is give us C&#P! It's not as bad as the one starting with an S, rhyming with fit.
Poop, sounds childish and excrement, too technical.
Since there's so much of it, we should be able to say it

Selling discussion

Aug 24, 2016 4:03:18 PM PT

Come on, give us c&#p!

I am fairly new at Ebay. Do I need to tell buyers that I accept GSP or does Ebay do that?

Getting Started question

Aug 22, 2016 8:37:10 AM PT

Please Help Fairly New Ebay Seller

I ordered an item and didn't get it.  

When I tried to open a claim about it, Ebay asked for an item number

When I put in the number, I got this message:


We couldn't find any items matching your search.
Try searching again or view your recently purchased items.
You can also try starting over.


What can I do about this?

Bidding & Buying question

About a week ago I bid on a vase and was outbid so I looked for another one and found one MUCH cheaper and bought it, about a day later the person who outbid me for the original vase removed their bid at the last second making me the highest bidder and I won the auction by default. Once I found this out I immediately contacted the seller explaining that I purchased another one for a cheaper price and that I did not want theirs, they responded with exactly this message "friend, please find it in your order, click cancel the order. Thank you." clearly I cannot do this as it is NOT an option for buyers, only sellers can canel a purchase I even contacted eBay about it several times to confirm they told me to contact the seller and ask them to cancel it and I have done so several times and received no response. I even got a message from eBay telling me they contacted the seller letting them know they are the one who need to cancel the purchase but today I got a message from the resolution center DEMANDING payment! I am so sick of this, there's nothing more I can do I certainly am not going to pay for it and there doesn't seem to be anything I can do other than constantly contact the seller asking them to cancel it and contsantly being ignored. Can anyone actually help? I have no idea what more I can do, there seems to be absolutely nothing I can do! I don't want this to damage my standing on eBay, I have never had a problem like this before.

Shipping & Returns discussion

How can I tell if someone else has made an offer on a Best Offer item?  If its possible, how would I know how much that offer was?

Selling discussion

i cant view my collections on my ebay account pls help

My Account question

Aug 23, 2016 12:02:43 AM PT

I cant open my collections on my ebay acoount

How do I find out if I have an existing Pay Pal account?

Buying & Selling Basics question

Aug 24, 2016 9:28:36 AM PT

Pay Pal Account?

I sold a phone July 5 and used the wrong discription.  Buyer is having difficulty programming.  He did not ask for refund.  I am considering giving refund.  Will it affect my status as seller?

Selling question

I sell lots of things on ebay. I noticed that when you click a user's profile, you can click, "see all items for sale". I don't want this function enabled. When people find my listings through the search, I only want them seeing that listing. I don't want them clicking my profile and seeing everything else I have for sale. Is there a way to do this?

Selling question

What happens if i ordered a bunch of **bleep**, and the address listed was incorrect? What's the easiest fix, because i should have already recieved some of the **bleep**. How can i get this changed, or is all my orders **bleep**ed now?

Shipping & Returns question

Aug 22, 2016 1:09:59 PM PT

incorrect address

Trying to list an item on ebay motors, looks like a new format, it's a vintage part and after filling in all info tried to list it but it throws me back up to the top saying "there's a problem. you must list condition, however, where that is to be filled in, it says no condition is required for this item" therefore I can't list my item. Also no way to put in link about checking my other items. Anyone have suggestions as to what's going on? Thank you.

Selling question

and they do this over and over. Sales tax is in my listings but I keep having to pay it myself because eBay doesn't invoice it.  I cannot beat them to the invoice because I have to look up the rate and by then eBay has sent them proof that they don't have to pay what the listing says.



I don't really expect help because ebay doesn't care whether they are doing their job or not, as long as they get paid.

Selling question

Aug 24, 2016 11:18:54 AM PT

eBay invoices the buyer minus sales tax



I have been on ebay for several years and for a while have sold the same type of item without ever having delivery issues. Usually these items go for low amounts so I do not provide tracking. The items are small enough that they can go USPS First Class for an envelope and usually arrive within a week


In this sitaution a buyer won an auction, paid for the item, and I shipped it out a day or two later (marking as shipped). About a month later, with no previous communication the buyer opens up a case requesting a refund saying it was not recieved.


This is a low cost item so I could just give the refund, but on the principal of it and for future reference is there any other option? I am not sure if it is worth it responding to the buyer essentially saying I did ship the item and that I would not be providing a refund, or if there was any other mechanism to use when responding to a case. I have a feeling that giving a refund would be less of a hassle, but any other tips/information would be appreicated.

Selling question

I had a buyer who filed a complaint in the resolution center and he recieved a refund from me. Ebay found in favor of the buyer who claimed he never recieved the product. I know he did recieved it. if you were such a buyer would you contiue to buy from the same  seller? I know i would not. The buyer contiues to bid on my auctions.I dont trust this buyer. How can I block him from bidding on my auctions?

Selling question

Aug 23, 2016 8:20:40 AM PT

How can I block a bad buyer

how to enter a "was price" to show a price reduction on an item

Selling question

Aug 22, 2016 7:58:36 AM PT

how to enter a "was price"

I want money to come off amount on items, when multiple things bought. Does combined shipping discount, subtract amount setup from items purchased if the shipping is already free?

Shipping & Returns question

Looking for any information on this music box. It looks similar to a guitar. Plays music. Measures approx. 11 inches length.

Selling question

I recently sold a screen protector for a phone and the buyer contacted me saying it didn't fit.  I asked them what model was printed on the box and they told me that they have already thrown the box away but that it said the correct model and they still have everything from inside the box.  They then told me that it was just too long for the phone otherwise it fit.  


This same screen protector (same manufacture, same model) has around 100 reviews with pretty much all of them being positive, the ones that were bad never mentioned that it didn't fit.  


I really just find it hard to believe that this one doesn't fit.  I also find it odd that they would throw the box away, for one why would you throw the box away if it didn't fit?  I do not believe that they removed the contents of the box, then went and threw the box away to where they could not retrieve it, and then tried to put on the screen protector.  I also don't think they would throw away the box because it has two screen protectors in it.


Normally I just accept refunds with out asking any questions but I'm having a hard time with this one because I don't think the screen protector did not fit, maybe they just don't like the product or messed them up when trying to apply them.  


I also have No Returns listed but I don't think that matters if they claim it doesn't fit.  


I asked them for a picture of the screen protector not fitting which I think is important because it came with two screen protectors and they told me they still have all the contents of the box so they should easily be able to show me it doesn't fit.




So what should I do?  

Shipping & Returns question

Aug 23, 2016 5:57:01 PM PT

Buyer says item doesn't fit

For the second time this week, I have been asked to send a revised invoice with lower shipping, in this case a UK buyer now wants me to ship to a friend in the US. I would normally just refund the difference to the customer, as I did the first time it happened, but in this case, I will be paying a much higher FVF. Does anyone know how to send a revised invoice? I'm assuming eBay does not refund a partial FVF if you refund part of the shipping cost back to a customer. I cannot find out how to do it. Thanks!

Selling question

Aug 24, 2016 7:02:46 AM PT

Re-sending a corrected invoice

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