eBay
  • Daily Deals
  • Sell
  • Customer Support

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW


Announcements

The latest news and updates affecting eBay buyers and sellers

Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

  

About a week ago I wrote on a thread about being on hold for 1 1/2 hours and finally getting my problem resolved. So they remove one of the "Opened cases for items not as described"  and  the 1 and only "case has closed without seller resolution". OK, great issue solved!

 I then recvd a survey a couple of days later which I truthful completed. I said how horrible CS is, the reps know nothing and only give canned answers, the wait is so absurd for a professional comp., and that they were losing sellers because of their stupid defect system. I also raved about Megan the intelligent employee that was able to help me and suggested they get more like her. I gave all 1's on recommending ebay, CS service, and other items, other than Megan who I gave 10's to.  Well guess what, all of a sudden the "Opened cases for items not as described"  and   "case has closed without seller resolution" is back on my seller dashboard.

 

I post this to let you know that you can not critique ebay in your honest opinion on surveys. Ebay employees can change your seller dashboard based on it. If ebay makes a change in your favor, copy your dashboard and save it so you have proof. Please do not repy to this that I should not have filled out survey that is open to debate, I know. I want Ebay to know my opinion of their service, but now I know that it can effect other aspects of my acct. I can only conclude this is to much "BIG BROTHER" and not a professional company. So I am posting as a warning to others. 

 

1 case has closed without seller resolution
GREEN_FLAG
1 case out of 458
(0.22%)
information
 
indicator
 
0.22% 
(1 out of 458)
Below Standard
(More than 0.30%)
Top Rated
(0.30% or less)
12 months: Sep 01, 2013 - Aug 31, 2014
Transactions: 458
 
Items and listings % Count
Low detailed seller ratings for item as described
0.44%2
Opened cases for items not as described
0.44%2
Return Requests: items not as described
0.00%0

Shipping and delivery    
Low detailed seller ratings for shipping time
0.00%0
Requests: items not received
0.00%0

Neutral or negative feedback    
Neutral or negative feedback from buyers0.22%1

Canceled transactions    
Transactions you canceled
0.00%0

Selling discussion

IMG_0752.JPGIMG_0754.JPGIMG_0756.JPG

Pottery, Glass & Porcelain discussion

 This Lenox vase is 5.75" tall x 10.5" from side to side, and 4.5" from front to back. Normally a vase is taller than it wide, so would this still be called a vase, or is this called something else? TIA!IMG_5015.JPGIMG_5018.JPG

Pottery, Glass & Porcelain discussion

I have boxes and boxes of glassware that need sold from an estate.  I know zero zip about glassware patterns.   Any help I can get in identifying some of this glassware will help greatly.   Don't know whether to list it on ebay or to sell it at the garage sale. P9290574.JPG

Pottery, Glass & Porcelain discussion

Hoping someone can help me positively ID this bowl.  It is four toed, optic panels, laced edge.  Mold lines in the center of each foot, grey cut flowers and leaves, 3 3/4" tall, 7 1/2" opening.  I've looked at Imperial Line 749 and 780 on the R site but no match to the blank shape although the toes and lace edge look right.SANY0076.JPGSANY0079.JPG

Pottery, Glass & Porcelain discussion

Glassies!  Can anyone ID this maker and pattern green depression glass plate?   thank you for any help.green depression plate-005.JPGgreen depression plate.JPG

Pottery, Glass & Porcelain discussion

I received the expected ship date and gave her a bad feedback.  She is upset of the feedback and is demanding I send the item back to her for a refund.  I want the item and do not intend on sending it back.  She has said she wil contact a lawyer and the judge will make me send it back.  The item was paid for. 

 

Selling discussion

I just saw an eBay commercial on Hard Core Pawn

 

Thank you Richille :smileyhappy:

Selling discussion

I think ebay went completely NUTS. I just listed a coat which does not have pockets, and said so in the listing text, because it may be important for buyers to know this and they may be better off not bidding if this disturbs them. I said so within the listing text, as follows:

 

"There are no pockets, though; so if this disturbs you, please do not bid."

 

I go to the next page to finalize the listing and post it, but out comes an UGLY HUGE BOX with the following message, partly in black, and partly in red:


"Your listing can't include comments that discourage buying activity. For example, we don't allow statements like "Don’t bid if you do not agree with my terms”

These kinds of statements are unprofessional, may cause buyers to lose trust in eBay sellers and our website, and could also lead to losing your eBay Top Rated Seller status.

You can learn more in our selling practices policy."

 

So, I went ahead and changed the text to just say that the coat has no pockets. Way to go, eBay!

So, now you are not only interfering with the price, the payment methods we can accept. the listing format and the return policies, but you are also telling us how to word the listing text, that we cannot warn a potential bidder so they do not bid on a coat which has no pockets, which may spare the buyer an unnecessary return, and a bad experience on ebay! Isn't this not what you want, ebay? To prevent buyers have a bad experience and having to return something, and pay for it, too, which might dissuade them from purchasing here again? Then why aren't we allowed to warn the buyer?

I couldn't care less about your silly TRS being lost, as you have already robbed me of it for no plausible reason and artificially inflated DEFECTS from over 1 year ago. But that you call me unprofessional, after 17 years of ebay-ing, because of a particular term I have used in the buyer's best interest, that is over the top!

 

I believe this "policy" was written with the malicious intent on ebay's behalf to make sure we sellers get a DEFECT because a buyer may not have read the listing text, and we cannot have a warning in the text which could later serve as PROOF that we issued a warning.

 

This place is rapidly becoming the most cumbersome, freaking experience to sell online.

PW

 

Selling discussion

   I am a positive guy, and no matter what we say here, I believe in buyers coming to buy from me, of course buyers, not seller! Duh!

 

  So, my last item, a set of 6 California Creations figures had 11 watchers. Dang I said, I am going to buy me a brand new home with the proceeds of this bidding/killing I will see here.............

 

  I listed so many things, I am tired, my arms are really tired. And I was waiting the rata tat rata tat of the cha-chin at the end of the bidding.....but no! Just the regular cha-chin, that's it! It had a bid so I expected from 11 watchers at least 4 bids.

 

  Perhaps I listed them too high? Perhaps I am trying to recuperate my losses since the beginning of this month when not even flies stopped on my bald head?

 

  No matter what, I thing that I bring some unusual things to this flea market  I mean, this high profile selling venue. I can't complain, I am selling, but I am working as a slave. We don't figure it out until we are "there". When you sell a DVD, if no UPC number on file, you have to input it. Guess who benefits from that? The next batch of sellers and Ebay. They will just come and find the number in the system, the same way I got some for myself.

 

  Funny, isn't it? Like they say in my country, selling the hide when we haven't spotted the deer.

Selling discussion

There is a large ring of multipe sellers selling Fake Pandora on Ebay right now.  Huge amounts of it.  I am a seller of genine Pandora products and it is killing buyers faith to purchase Pandora on Ebay.  I started buying the Fake Pandora using my buying account in an attempt to leave negative feedback for as many sellers of the fakes as possible.  I called Ebay today to give them a heads up that my buying account would reflect this.  I asked if there was a way to speak to someone and turn them on to what is going on.   They told me to stop buying fakes and to take the time to Report the fakes.  Well tonight I went through 2000 Pandora items and 32 sellers selling the fakes!  It is a ring and if someone at Ebay would just listen to me about how to spot them, I would tell them.  This is hurting sellers and Ebay too by giving Ebay a reputation of selling fakes.  

 

There are 52,000 Pandora items on Ebay!  At this point, based on the indicators of what the sellers all do, I estimate that 30% of the Pandora on Ebay is fake.

 

I am sooooo frustrated.  Why can't someone from Ebay call me so that I can help them get rid of the fakes???  Do they not care that there are fakes on their website?  It is killing the legit sellers.

Selling discussion

I know there are restrictions are selling CURRENT uniforms, but am unsure if what I have to sell falls under these restricted guidelines.

 

http://pages.ebay.com/help/policies/police.html

 

Can anyone help me read through the lines here?  This uniform dates back to the '70's or '80's.  And it is authentic, given to me by a friend of mine, ex-NYPD.

 

tia!

Selling discussion

I just called "c/s" in regards to an item I sold, the buyer messaged me they received it and that even though I advertised it as new ( I bought out the stock of a storethat went out of business) the customer said she "found a hair on it and deserved a partial refund" aAnd it also smelled like cigerette smoke" I told her since I am not componstated for refunds by ebay, I take there lead and do not offer partials, but would pay for her to return it and do a full refund. She declined and said that she has 100% rating as a buyer and I would likemine to be the same. I got a "nuetral rating and called ebay. They told me it was "Just a neutral, why worry about it" And unless the buyer said "I demand a partial refund or I will hurt your rating" You cant have it removed. I know a neutral is like a neg. I reported the buyer, we all know what that means NOTHING!!!!!!! What should be done ??

My Account question

Hi, one of my items just sold to a buyer in AB Canada, I live in San Diego, CA and have never sold anything out of country before. In my item description I clearly said shipping to U.S. only but I cannot tell if I forgot to hit the no international shipping button. I feel bad canceling the last persons bid just because they are out of country. What should I do? How hard and how expensive is it to ship to Canada?

 

This is my listing:

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=221555006346

 

Selling discussion

Ebay needs to change their name to Rip Bay!!! I sold an item for 50$ and they have TAKEN 20$ for shipping,listing,and Final Value Fees...The item only cost 4$ to ship!!!! I can't believe they can charge that much!!!! **bleep** is that all about???

My Account discussion

I had this posted and took it down, it did not move and then I took it down and was looking again, now i am doubting myself anyone care to help me ? thanks in advance you all are great. the number is A1 229451 i am pretty sure its a east west bag.                                                                                                                                                                                                                                                    

Fashion discussion

Hi, and thanks a head of time.  Getting so upset.  Have 51 books to sell, comes up you can only charge $4.00 for shipping.  Tried the calculate shipping for Media Mail comes up to high of a price and still saids I can`t charge more then $4.OO.  I see other people list a lot of books and it reads Economy shipping Media Mail and a price.  How can I by pass this $4.00 shipping thing?  Thanks

Selling discussion

I really liked that. Earlier, when we logged in to ebay and made a sale, the first thing we saw was, "You need to ship 1 (2,3, etc.,) items" - and now I see this reminder to check out the Fall Seller Update.

Shall I call CS?

PW

Selling discussion

Basically buyer bought  a hat and is not happy with it. Here is what they said. "The bottom of the bill on the hat is very poorly made and has wrinkles on it. Just looks like a defected one or just poorly made. Please either send me a new one or I will just have to leave a negative feedback which I hate doing that. Thanks!"

Sooo... He either wants a new one.. Or he threatens me with negative feedback? lol,What would you guys do? Should I ask him for pictures? I mean I inspect all the hats before for any defects. I didnt notice anything like this. But this guy is straight out asking for another one and threatening me with negative feedback. This is what gets me angry,  He doesnt even mention returning the hat. He just wants another one. And ebays new policy, will only make me pay for the shipping if the claims a defective item. Scambay is becoming heaven for scammers. Should I call CS and report him? let me know.

Selling discussion

Seller sold items at a super low price then 4 days later claimed error in prices then canceled all sales claiming error. Excepted payment within minutes and funds taken out of bank which were tied up for over a week. Customers not given notice until 4 days. They resolved issue by only offering a 15% discount off reg price of same item at full price. 

Does this seem right? Discount equals about what other companies are offering at their discounted price. Should they honor the price item was sold for or at least give a better discount then 15% for thier error? 

Thought better of this company. 

Bidding & Buying discussion

I understand the criteria for holding funds for new sellers. What I don't understand is why receiving positive feedback on a sold item isn't sufficient to release funds? This seems like a better indicator than the tracking of a product being delivered. I don't always use tracking for items which sell for lower prices and have low shipping charges and in these cases have to wait for funds over 2 weeks after the buyer has provided positive feedback on reception of the item.

Selling discussion

Hello,

I just sold a DVD for $4.51 but when I check my Paypal account it says. $4.08 is there? I haven't sold items in awhile but this doesn't look right to me.

And I'm not using the eBay shipping labels at the moment because my printer is out.

Payments discussion

I have alot of vintage jewelry I could list, including large lots. I am curious as to how successful vintage jewelry sellers are planning on handling the new ebay 90 day and paypal 180 day return policies. Will you continue listing the same way you do now? Will you continue to accept PP? Will you be even more descriptive to try to head of snad claims, or will you ask buyer to deduce condition themselves based on excellent and thorough photos, since so many dont read? IOWs, Will the way you describe items change (beyond an honest evaluation of any defects)?

A little info on me in case youre curious, if not feel free to skip this paragraph. When i first started selling here I had actually  planned on selling here fulltime eventually. Then in 2008 with the feedback changes I changed my mind and only occassionally list here. I just became more focused on b&m selling instead. The star ratings clinched that deal, so I started selling online elsewhere, and then the defect policy further narrowed down my list of what i feel safe selling here. Now with the new "free rental" program I am sort of at a loss. I have a successful shop on another site, and am in a wonderful antique shop, but theres just certain types of jewelry and lots that sell better here. I see other sellers who sell what I have to sell are doing just fine, although many of them stuck it out, and they now have the benefit of a faithful following. Still, I am at a point where I am able to take a chance. Hearing from others who sell vintage fashion would be great.

 

By the way, I never use auctions anymore. I do BIN with best offer for jewelry, so that I can sort of "choose" my buyers based on experience as well as  what kind of behavior they display through feedback left for sellers. But no matter how I list, I dont have a great position in search results.

Shipping & Returns discussion

I had to pay return shipping for a BUNN coffee maching that the seller shipped on its back. It broke switches water inlets and various internal parts. I could not get a refund till I had shipped the item back at my expence costing me 47$  when clearly he packaged the machine so incorrectly it could have never made it here in working condition. This has now happened twice.Bunn don't ship them on there backs what makes these people think the machine will make it here that way.

Shipping & Returns discussion

INAD   "Item Not as Described.."

 

SNAD???   Thank you for your explanation....

 

GO GIANTS

 

Selling discussion

Hello everyone,

 

I think I got scammed. Here is what happened:

 

I sold an item recently (an instrument cluster with 120k miles on clock), item was as described, however the only problem was buyers competency before buying the item. (when you put a cluster on another car, it can show random numbers and will have a big dot near where it says how many miles there was, which means that mileage is incorrect! you can fix this by going to your automobile shop and programing it, even new clusters need to be programed). So he was disatisfied and described item as "signitificantly not as described", however it was working very well and was in tact as i've described it, so i've read the other feedbacks that he had left and alot of people were complaining that he is very abusive and leaves negative feedbacks for no reason without contacting sellers. I was afraid to get a negative feedback, because I am a new seller and feedbacks really matter, so I refunded him, because I had to answer in 3 days, or eBay would credit me, so the same day I refunded him, however he didn't send the item back, when I asked him to do so, he used hate language - "F*** u" and left a negative feedback, as i understand he is not willing to send me an item back. Is there any way that I can get the money back or a cluster back, or somehow atleast delete a feedback that he left for no reason? Please let me know how to handle this situation and what can be done? Thank you for your replies in advance!

 

Shipping & Returns question

I'm fairly comfortable about this one, but just wanted a second (or third) opinion before I list it. Thanks as always

Fashion discussion

A few weeks ago, I was selling some stuff. I got an offer, accepted it, and the buyer never payed so I didn't send the item. Relisted it and I got another offer, accepted it and what do you know? That buyer didn't pay either and I did not send the items. However, since I accepted the offers a few days later I got an email saying that I needed to pay my invoices. I was confused! I did not get paid, yet, they're charging me! I was selling those items because I really needed the money and didn't want to borrow it. Now they're charging me and I don't even have the money to pay! Is there anyway they can cancel those fees? Or at least lower it or give me an extension so I can figure something out?

My Account discussion

I have all settings as stock ebay.

 

How many of these cards, card-sets do you get if you search for

 

" gmh cards of knowledge "

 

I get 6

 and in sold items I think 2 or 3

 

My point being, if one guy is selling those for $5.99 then $16.00 got one at $23.00 

 

That means the WHOLE ebay world, in the world, only 6 of these are around out of 25 million items ? then is only worth less than $20.00 ?

 

I think ebay is blocking piles of things, so I wonder how many you find.

 

Thanks.

Selling discussion

Ebay let me know last month that I could list 200 items with no charge.  I only have about 70 listed.  Today I had 10 items listed.  Suddenly I noticed they were charging me .30 for each item. I thought that I had my account set up to only ship to the USA...today I noticed that it says I ship to other countries...I don't want to do that. Also Today they have in red c. $price under my price that I put in. I don't understand this. Please help me.

Selling discussion

I ordered a few baby items from an overseas seller. According to the tracking number the package has already been delivered, yet I have not received anything. I am at a loss on what to do....I cannot file an INR report because as far as Ebay is concerned the items have been delivered, apparently it doesn't matter where.... The Ebay automated response for the INR told me to contact the seller, the seller told me to take it up with the post office, and the post office will not help me because according to them, "the sender is the customer" so the sender has to be the one to file a claim. I have already sent several emails to the seller simply asking him to submit an online loss/theft claim and he refuses by telling me I am in a different country so I am not his problem. I completely understand it was not the sellers fault that usps lost the package and I am in no way blaming him, but I don't understand why he will not just file the darn claim. Luckily it was not a very expensive purchase, but it is still a frustrating situation. I have been buying on Ebay for years and have never had anything like this happen. It makes me question just exactly how safe it is to be buying on here if no one is to be held accountable. Has anyone been in a similar situation and had any luck getting some help?

Bidding & Buying discussion

I deal in a designer brand name and do daily searches for this brand.  Starting last week, one particular seller has been keyword spamming by hiding this brand name in the "Select size" drop down menu within their listings, specifically to expand the range of buyers their listings reach.  The clothing they are selling has absolutely nothing to do with this brand.  It has come to a point where I have reported every single one of their listings but ebay has done nothing about it and they continue to add more listings daily using the same tactics.

 

Is there a phone number to get through to ebay.  I want to talk to someone and ask them why they do not consider this to be enough of a violation to take the listings down.  A few years ago I listed something where I referred to a different brand brand that was similar and my listing was taken down within minutes of posting.  Why the selective enforcement?  Is it because this seller has a feedback of over 10,000 and is allowed to do as they please?

Bidding & Buying discussion

Hi there! Have a new buyer that has listed his PO Box address without a specific PO Box number. He sent me a message saying he needs the item relatively quickly so I'd like to ship this out first thing tomorrow if I can. I've sent him a message about his specific PO Box number but haven't heard back. Question is, am I able to ship the item out without a specific PO Box number? It would get to the correct post office with the rest of the information he provided but are they able to figure out which PO Box is his once it gets there? Thanks.

Shipping & Returns question

I have different colors of "USB Car Charger Power Adapters" Can I sell them with variations?

 

What categories can I put it in which will let me sell them with variations?

 

Thanks!

Selling question

It has been about a week ago on a Monday, that the buyer's giclee prints were received at the address she provided to ebay. I shipped to the only address I had on file when the auction ended when she paid through paypal.  The prints had USPS tracking.  The buyer contacted me thru ebay 5 days later telling me tracking shows the giclee prints were mailed to her old address, and she does not know what to do about the situation; how to get them, etc.  I don't feel any culpibility in the matter. I mailed them to the address that ebay provided, and which she provided to ebay. It seemed as though through the one corresponsdence she made to me about her situation, that she may be hinting at my sending two new giclee prints to her at her new address. I cannot afford to do that.  She may leave me negative feedback for her mistake. She should have changed her address in ebay. Do I have any responsibility, in  your opinions, to pay for two new prints out of my pocket to send to her? I told her to go to her old address, if it is not in another state or something, and talk to the people who obviously got the prints at her old address.

Shipping & Returns question

I have a member that states items up for auction are theirs. They have not provided proof that items are their's and want me to send them to them free of charge. Can eBay help with this type of harassment?

Tools & Apps question

I opened a case on non paying bidder, after waiting more than a week. I had sent messages and invoices. Case was closed without payment, I relisted and blocked that bidder.(yesterday) Today I am notified this person is following me, is this creepy, should I be concerned?

Selling question

I recently opened a store and have been asking people to "Follow" me so I can send out newsletters, etc.

 

Do you think it would be a good idea to "follow" back buyers or to leave things be?

 

It could make people feel good and encourage them to look at your store more/again. It could possibly influence another purchase. I cannot think of any downsides to following a buyer in return.

 

Wanted to get the opinion of more established sellers, but also buyers thoughts.

 

Thank you.

Tools & Apps question

Is anyone having trouble with watch list and or saved searches?

My Account discussion

Regarding my opened case that recently was closed by ebay as statement of "You returned the item without authorization from the seller or eBay and did not provide tracking". I much query that I and seller agreed for full refund and returned the broken item with postage stamps from seller's parcel. I also provided tracking number to seller. This is what the guarantee money back solution works?

Shipping & Returns question

I could find nowhere on the invoice I prepared for the seller to add insurance as an option to the shipping costs.  The buyer now wants it but has paid the invoice plus USPS Priority Mail Small Flat Rate box shipping.  How do I charge him the $5.19 for the insurance costs?  And more importantly, how do I have an option for insurance on invoices in the future so it can be selected if desired and paid up front?

 

Many thanks to anyone who can help clear this up for me!

Selling question

how do I end my auction format listings bulk style while on vacation ? Or Hide them ....I know how to use the vacation settings for fixed price. I read where one person said to use "the hide items from bidders" option, I can't find it. thanks for you help

Tools & Apps question

Purchase history = well most of it is gone - how do I retrieve it as I have not received most of it as of yet

My Account question

If a buyer wants to make a return on one of my sold items, which is listed as Returns Accepted, what is the process?  This has come up

rarely, and before I have just issued a refund, eating the ebay charges.  Thanks.

 

 

Buying & Selling Basics question

Buyers have never paid for a few of my items. I tried to send an invoice but ebay told me this: "We are sorry. The item is no longer available for checkout after 30 days since last created." What does this mean? Can I relist the items?

Buying & Selling Basics question

I've never bid on a 'Reserve' auction before. What I'm wondering is, if my initial bid surpasses the reserve set by the seller (and assuming no one else bids), will my bid stop at the reserve or will my whole bid be used?

 

Example: Item X has a reserve of $100 and I bid $150 (and no one else bids). Does this still work like a regular auction and only use as much as I need to win the auction or is my whole $150 used?

 

Thanks in advance.

Bidding & Buying question

A buyer just contacted me requesting that I cancel a transaction for his recent book purchase. It seems that he ordered in haste, and already had the book in his collection.

 

I promptly refunded his PayPal transaction and he left me nice feedback.

 

How do I handle this cancelled transaction with eBay so that I don't get charged for FVF?

 

Thanks... this is my first buyer initiated cancellation.

 

 

Selling question

I have this new in box Givenchy Pearls and Parfum gift box I can't find in listings and I don't know what category to post into can someone help me please?

 

 

Selling question

Can I use a domestic first class tyvek mailer to send something first class international?

 

Similarly can I used a any domestic priority mail mailer for international priority, or does it have to be specifically printed as international?

Shipping & Returns question

Buying & Selling Basics question

I would like to contact the seller I bought something from a couple of years ago. It is on worthpoint.

I have the date and the item but no other info.

Any chance/way of tracking down the seller with that info? No complaints--just some questions.

Thanks.

Bidding & Buying question

Selling question

Hi. I recently had an auction end, and the high bidder for the item wants me to remove the shipping fee and keep the item in my possession so they can sell it, but then wants me to ship it to someone else who will buy it from them. What should I do?

Selling question

I just noticed that a lot of my recent relistings have had the photos removed. Is this a new problem with Ebay ?

My Account question

An alcoholic

Payments question

Is anyone else noticintg today that when listing video games MANY of them are coming up as "NO IMAGE".  Curious because I sell lots of video games and I know that photos on a lot of these have been available in the past, but they are not available today....

Selling question

I understand the free listing and flat $125 final fee for selling a vehicle.  However, since Paypal is the only form of payment allowed, is there a reduction in the rate for the Paypal fee due the fact that vehicles can sell for many thousands of dollars?  Or is it still going to be almost 4% of the selling price to take the Paypal payment?  

 

I'm looking at selling a vehcile, but if it sells for $20,000, it seems that a $800 fee for taking the payment is high.  Wanted to see if that fee is reduced for such a large purchase amount.

 

Thanks!

Selling discussion

I've looked through old posts but I still cannot figure out how to fix my problem.

I sold an item to a customer with an APO address and eBay won't recognize it.. it says "invalid address" when I try to print the label.

Here is how the customer's address shows up on the label/shipping page for me:

JQ Servicemember
AC 1st
APO, APO/FPO 09354
United States

Can someone tell me exactly how to arrange/rearrange this so that I can print the label?  I know this is a recurring eBay issue but I really don't want to go to the PO if I can help it. 

If I need to print through the USPS site, what goes where in terms of the fields?

Thanks in advance.

Shipping & Returns discussion

?

Shipping & Returns discussion

Buyer says he didn't receive an invoice through GPS. Since is a GPS shippment, I'm not able to send him an invoice. What should he or I do?

Shipping & Returns discussion

This 12" footed bowl is not signed, but it looks and feels like RS Prussia

Any help will be very much appreciated

Pottery, Glass & Porcelain discussion

I've submitted 2 Best Offers to a seller for 2 of his items. He hasn't responded either time. Both offers are very reasonable. To be a good seller I would think he at least could take the time and either accept, decline or submit a counter offer. has anyone else ran into this problem?

Bidding & Buying question

Hello Ebay community!

 

I'm having some trouble here finding out just how the whole cancelling a transaction process works.

 

I've noticed a few threads about how it works from the sellers perspective but I as a buyer am not fully aware of how the whole process works.

 

Anyway here's my story: I've recently won an auction for an item and being the happy person that I was at the time I paid on the day after through PayPal. After a day or two I noticed that the item wasn't being shipped. The seller later contacted me that the item was lost and he would be unable to send it, so HE issued a cancel transaction.

Now since this is the first time it's happened to me I clicked on "Take Action" and it sent me to a page about the case itself. I can either decline the sellers request to cancel the transaction or accept it. Now what's bothering me is that theres a little notice that says "You should only accept the cancellation request if you haven't paid yet or you've already received your refund from the seller. If you haven't received your refund, contact the seller". He hasn't refunded me yet, so I've also withheld any action on my part. I've messaged him that I'd be more than happy to accept the cancelling only after I've received my refund.

 

The detail that was worrying me was that 7 days after the request to cancel the transaction was made, if I don't take action, the seller would be able to close the transaction himself without my consent. This is where the main problem stems from. When I go to customer support and try to use the Resolution Center it says that I can't open a case because it's too early. And even after these 7 days pass (I'm still on the 1st day) it still wouldn't be in time.

So basically what happens is the seller would be able to close the transaction before I can actually get a case started through the Resolution Center.

 

What got me wondering was whether it affects my eligibility for an "Ebay, Money Back Guarantee!" refund, with him closing the transaction and all, or is that simply a way to speed up the entire process instead of having to wait?

Overall a shorter version would be - Does accepting or declining a transaction cancellation (issued by the seller) make any difference in the way my refund (as the buyer) is handled?

Payments discussion

The archive button is gone, so how do we move completed purchased item to archive.

Bidding & Buying discussion

I  bought an item and paid for it immedietly. The item was over $400. Got an email the next day from the seller telling me the item wasn't available and they were issuing a refund. If them item wasn't available for sale, why the heck did they have it listed for sale?!?! So now I have to wait 4+ days for the money to get back into my checking account so I can find a similar item and make another purchase, then wait more days for it to arrive. 

 

Is there a rule about sellers listing and/or selling items they don't actually have? He begged me not to leave negative feedback for him but I'm really irked about this. Then to top it off, the resolution center is having clitches and won't let me cancel the transaction. Keeps giving me this message: The information you requested is currently unavailable. Please try again at a later time.

I think I'm about done with Ebay...too much drama and headache! 

 

Bidding & Buying question

I recenly listed a used video game of mine to sell at auction, which it did but my notifications indicate that I am awaiting payment and that one item sold is eligible for a Second Chance Offer.  Further down the page under "Totals" and "Payments" the amount of the winning bid is in red, next to Not Received.  So what do I do now?

Payments question

I want my money back but the seller sent a request so I can cancel the item, but she has yet to refund the money... But it says I shouldn't cancel the transaction till I am refunded the money.. But I need the money refunded soon and she won't reply any faster.... Why can't I cancel it first? I won't get my money back if I do?? Please anyone help me out here.. Thank you so much...

Shipping & Returns question

I have been selling on eBay for a short time, since Aug. 2014, I have done fairly well starting but I went into my profile to edit and decided to check under Items Listed and it only showed one item...Not sure why all of my items are not showing, since I have over 30 at the present time.   I already have one follower and want everyone visiting my profile to see all items I have.  Any help with this will be much appreciated, thanks!

Selling question

Sold item. Sent invoice, emails and phoned. No response. Still wish to attempt to contact buyer and resolve (in case he/she out of town).

 

How long do I have to open unpaid item case in resolution center? Info says I have 36 days to close case from date of sale but cannot find info on how long I can wait before opening a case (beyond the 48 horu wsit period)?

 

TIA

Selling question

Hi.  I have this old lidded bowl that I would like to sell, but was wondering if anyone knows who the maker of it might be.  The mark on the lid, is on the bowl as well, and there is no other marks on it.   I would appreciate any help.  Thanks!

Selling question

So I bought an item for 45 dollars with free shipping. The seller has he  ships within 2 days. it's been four days later and i asked him if he was gonna ship it. He said yes it will be shipped first thing in the morning on Monday. Well 3 days later its monday. so i check to see if he shipped. and still hasnt been shipped. so i message him back later that night and asked again. he then said that ebay didnt give him a address to ship. So i message him back and gave him my address. he then message me back and said that it would cost almost 45 dollars to ship. I then message him back and said if you dont wanna ship it then can you refund me my money or ship the item to me. He still hasnt repied back to me. Now shouold i give it some more time. or what?

Shipping & Returns question

So I'm confused about invoices. I know it's ebay Charging for the auction to make money and stuff but can the seller make the buyer pay for these? I think you can and how? Do you have to tell the buyer in the description that you are charging them for the invoice? I usually use the ebay mobile app and never see anything about invoices until I get charged. Just dumb it down for me I guess please and thank you.

Payments discussion

Hi! Recently bought an old clear glass Devilbiss atomizer that has a little perfume residue, sticky of course , in bottom of bottle. Anyone know easiest and safest way to clean this out product wise? Any help appreciated! Thank you and God bless!

Jewelry & Gemstones discussion

Good morning, This has been an issue for some time now. Everytime I go to ask a question, no matter where on the commnity boards I always get this message:

 

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

 

I am not even close to putting in HTML but it stops me in my tracks every time to see what I did wrong.

I look at the message, then hit repost and it gets posted.

 

How do I avoid this, has anyone else have this happening?

 

eBay Community Experience discussion

I do not ship International as stated in my listing. Someone purchased an item from France. I tried to cancel sale but have to wait on buyers consent?

Selling question

During the 48 hours the buyer is granted to accept or decline my counteroffer another buyer makes a better offer, can I accept the better offer or do I have to wait until my counteroffer expires?

Bidding & Buying question

Hello everyone,

 

I just started selling and wanted to know whether it was safe to list my tv shows dvds called Two and a half men. They are already watched in like new condition. Will i raise any flag since i've heard a lot of taking-down stories with dvds. They're not bootlegs by the way. Thanks!

Selling question

What would make an item not eligible for buyer protection? I know of a seller who won a case against a buyer claiming SNAD. They were told that the item was not covered under BP. It was a collectible, not anything odd or questionable. The buyer had opened the package using a knife, but claimed the damage was not from that.

 


Just wondering what would costitute BP not covering an item.

 

 

PS The buyer was in the wrong.

Selling discussion

i have a customer thats new to ebay.... she/he bid on the item and let it timed out.....a few hours after the aution ended. they sent me a message, saying they were new to ebay and  didn't know they had to be apart of PayPal for a month before buying with debt card.  so i was wondering how to undo there bid after the auction is finished or if i even can :smileyhappy: thank you so much 

 

 

 

 

                                                                                                                                                                          kait :smileyhappy: with allen and kait

Bidding & Buying question

The buyer left feedback a couple days ago, but the "envelope" is greyed out so I cannot see the feedback. Does anyone know why or how this can be remedied?

 

Thanks!

My Account question

Does anyone know how to report someone for illegal bid retraction if the item didn't sell? Like if they were obviously trying to find out the reserve price?

Selling question

This is the second time within a month that I sent a package and the postman left a notice on that persons door instead of leaving the package in the mailbox or at the door.  Both times the package was small flat rate box.  The item prices were both under 100.00.  I printed the shipping label from ebay and did not check the signature box.  Why wouldn't they just leave the package?

Shipping & Returns discussion

Is it rude to ignore a really lowball best offer? I usually respond but I was so offended by this offer that I decided to ignore it. The person was begging me to sell it to them so, I also blocked them to ward off any problems. So, is that what more experienced sellers do? This is an item with free shipping and I can't sell it for $10. Ridiculous.

Selling question

I have been selling on ebay for years-but always in auction format. I would like to sell my Macbook for a fixed price, but realize that I (and the 'genius' who advised me) may be too optimistic so I would like to use 'best offer' but I cannot find any information on the ebay seller pages. Thanks for your help!

Buying & Selling Basics question

I'm just starting to sell here and don't know how to charge for a item I have. I have a lot of bumper stickers I want to sell for a $1 a piece. Should I send them USPS First class cause it has tracking,which I think cost around $2 which would make it around $3 total, or just charge a $1.49 and send regular mail without tracking. What would be my best option? Thanks in advance

Selling question

I ordered a pax vaporizer Sept. 7th, it was advertized as 3-5 day shipping through usps. on Sept. 10th the tracking information said it was out for delivery but was never delivered. I visited my local usps post office for shipping packages. They could not find it anywhere. I opened a case on Sept. 13th. The seller said they had opened an investigation with with usps on the 17th and should hear back in one business day. It is now the 28th and the seller has not provided me with any useful information. I have until Oct. 12th to escalate my case. Do I do it now? Or should I wait to see if usps sorts anything out?

Thanks

Shipping & Returns question

I have a buyer who has paid and now wants to ship to different address.  I changed it in the print invoice screen, but noticed that my seller protection indicator disappeared.  So ... I sent a note to the buyer to update address in either ebay or paypal OR send me confirmation that he/she will not return the item or open a case against me. 

 

Is this a good strategy?  Does changing shipping address void seller protection?

 

Thanks in advance

Shipping & Returns question

I've recently started selling Paracord "Hidden Pipe" Bracelets and have sold around 10 so far on Ebay.  One of the buyers opened a case without contacting me about any problems and said that the bracelet is still in "NEW" condition but the reason they wanted to return it was that he couldn't blow air through the tube.  Which means that he put his mouth on the tube and that the bracelet is no longer Brand New.

 

I asked him to send me pictures of the "damage" and there is no damage in either picture.

 

Its been almost 2 days since I agreed to give him a refund when I get the bracelet back but now he wont respond to the case.  He has said that he's not going to send it back and that he's just going to give me a negative feedback.  He hasn't closed the case either.

 

Q#1  -  What are my options?  What can I do?

Q#2  -  Can I escalate the case?

Q#3  -  Will Ebay find in my favor since he hasn't send the bracelet back?

Q#4  -  If he leaves a negative feedback, can I have it removed?

Q#5  -  Do I have a right to refuse to accept a return due to the fact that he did put his mouth on the tube??  I've already agreed that I will give him a refund if he sends it back.

 

 

Selling question

I ordered some free boxes from the USPS website.  They're flat rate with insurance guaranteed and I was just wondering if that means I don't have to print postage when I use them.  Do I just take it to the post office, get it scanned and pay there?  If I do print postage will that override the flat rate?  Will the tracking number somehow be listed on the item on my store page like when I print?  Here's a picture of the box.

Shipping & Returns discussion

Its making me crazy that I can't find a phone number so that i can talk to someone live at Ebay!

I'm going in circles with the Resolution Center. It does not lead me to a phone number.

I'm sure that's intentional.  Ebay refunded me the WRONG amount and I've been trying to get my refund for 2 months now!!!!

Will someone help me!!!???

Shipping & Returns question

i cant sell items.i did all the necessary things but now  i cannot sell.when try to upload a photo it doesnt let me do it.please let me know what do i have to do.

Getting Started question

I cannot ship or print the shipping label for the buyer's address is invalid, but it is confirmed on PayPal

 

This is an example of what their address looks like

 

John Jackson
136 Fremont St
Motley University, Sternway 350- Mailbox #6173
Waltham, MA 02452-4713
United States

Shipping & Returns question

Can anyone help to identify this item?  Made of stone, 4 wicks, painted dragon, signature at end of dragon's tail.  

Collectibles & Art discussion

I am new to eBay, I recently purchased an item but I still have not recieved it. I have conacted the seller several times only to not recieve a response. I have opened a case and contacted the seller 2 more times, still nothing. I don't know what to do. I really want the items I purchased, I got a great deal. My main question is if I escalate my case, does eBay only offer refunds, or can I still recieve my item?

Bidding & Buying question

I accidently gave a buyer a full refund when I meant to partially refund an amount for shipping because I found a cheaper shipping method.  (I typed $2.20 in the invoice note box rather than in the invoice amount box.)  In an attempt to mitigate my mistake, I contacted the buyer and told her I upgraded to Priority Mail and paid the full shipping myself, and asked her to pay the amount she bid on the item to win the auction.  The item has since been delivered to the buyer.

 

After not hearing from the buyer for 5 days now, I sent an invoice yesterday for the winning bid amount with another note about what happened.  I'll give her another day before I open an Unpaid Item case.

 

Has anyone had luck getting a buyer to pay for an item after a mistaken refund?  

 

And will my mistake prevent me from filing an Unpaid Item Case?

 

Thanks!

Payments question

I'm getting so weary of this top seller stat thing...... I always ship within a day, yet my score changes all the time, going from 91 % to 96 %......WHY ?

Selling discussion

I'm very new to online selling but I don't want to store inventory in my house. The need to ship them to customers everytime someone orders would be quite an amount of work. So I'd like to search for a service who will do this for me but I'm not sure what to call that service.

 

E.g.

 

1. I order from manufacturer.

2. I ship it to the service provider's address.

3. They store it in their warehouse.

4. When someone orders an item, I forward to them the item name and customer's address.

5. They ship the item to the customer.

 

Can anyone help me if there's such service? It's like drop shipping but instead of getting the wholesaler to do it, I'm inserting another party in between. This is so that I can still get the wholesale price but don't need to worry about storage and shipping.

Shipping & Returns discussion

I am relatively new to selling on ebay and need am unclear about the term "Cleared Payment" and how to determine if a payment is cleared. Also if a buyer does not pay am I required to do a dispute resolution or can I just relist? I appreciate the help. 

Payments question

As I understand it, EB gets a cut on the shipping fee; right?  It gets a cut if I ship from the EBAY site; right?  But if I go direct to Paypal, that bypasses the FV shipping fee; right?

 

I notice in my statement a few final value shipping fees and kept wondering -- why?  And it seemed to be when I shipped from the EB site.

Part-time eBay Sellers discussion

Hello

 

I posted today an item and it sold to person from Sri Lanka that open their account today and has no reviews.They paid tru ebay checkout and I received from paypal confirmation for the payment, but don't know if its fake or true.

 

Should I send the item or cancel their order and return thru paypal the money.

 

Thanks

P

Selling question

Just saw it on CNN this morning:  http://money.cnn.com/2014/09/30/technology/ebay-paypal/index.html?hpt=hp_t2

 

I'm not sure what this will change, but I'm sure quite a bit.  Hopefully it is for the better.

Selling discussion

Hey everyone! I own a Coach Madison Resort Op Art bag #13232. My buyer is concerned that it is a fake becuase the word coach on the print of the bag is cut off at the seam. I have researched the bag and everyone identical to it is the exact same way. Could I get some opinions or help authenticating it?

 

Thanks! 

Fashion discussion

I would like to use "free shipping" for some of my items but am not sure how this would work since I ship internationally and use the Global Shipping Center. I do not want to pay for the total cost of the international shipping. Would it be free shipping to the Global Shipping Center and they the buyer pays the rest?

 

Thanks for your assistance.

Shipping & Returns question

Hello ebayers,

 

I am a new seller here within the past 3 weeks. I still have some sports memorbilia I need to list. If I have something I think one of my buyers might be interested in, can I tell them before I list it? I know I cannot do it outside of ebay

 

Thank You!!

Selling question

How long do I need to wait to re-list an item where the buyer never paid?  I received a Best Offer and accepted that bid but never heard from them again.  I waited two days and sent two e-mails but there was no contact.  I opened up a case in the Resolution Center, but now what do I do?  

Bidding & Buying question

We have been using 1 day and not getting good marks from ebay ---- is  2 or 3 days OK? better?

Shipping & Returns question

I purchased an item on eBay but the seller refunded my money through Paypal stating that the sale wasn't worth the trouble.  My issue is ok, but now it shows on my record that I purchased this item but really never did.  He quoted me a price for shipping but then evidently found out that shipping was more than he wanted to pay?  I don't want to cause problems, I just want to protect myself.  I've never had this happen to me before.

Selling question

What is going on with sales. I have never seen sells this slow. What is going on?

Selling discussion

Buyer paid for item and then told me he changed his mind and said if I don't refund his $ he will file a claim with ebay. Should I just refund his $ or file an unpaid item after the waiting period?

 

Selling discussion