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Getting Started question

Mar 26, 2015 5:06:24 PM PT


Hello, I have another piece of crystal hobnail that I need some help with. I purchased this at the same time I got a Hobbs Hobnail Decanter which was identified for me here. However, from that same lot I got a couple of Anchor Hocking Hobnail pieces that were recently ID'd.


This heart shaped dish appears to be much better quality than the Anchor Hocking. It measures about 6 x 6 x 1 3/4 inches deep. The hobnails, while on the pointy side, aren't as pointy as the AH. And on the bottom they seem rounder, I'm pretty sure ot Fenton either. Any thoughts would be greatly appreciated.







Pottery, Glass & Porcelain discussion

Hello all


Just recently I had an unpleasant dealing with member who purchased my item 271777084429 Breviile hemipshere mini blender


Upon recieving the item the buyer claimed it was not working. I told him that thats impossible because the item was tested 3 times prior to listing it. Once before thoroughly cleaning it then once after cleaning it then it was tested again before boxing it

I told the buyer to try to reset it and something might have happened in shipping, It could have been dropped but according to this member the box shows no damage. I knew that theres no way that this blender would just quit working.


He filed for a return request and me being an honest seller accepted the return so that I can inspect this item and make sure nothing was replaced and altered for it not to work


He claimed that he took it to an appliance guy and was told that the jar on those originally came in plastic, That statement alone made me sure about my doubt that this guy is pulling a fast one on me. I know for a fact that the blender came originally with a glass jar because it was bought brand new with a glass jar. Hes making it sound that the jar was replaced and it had to be wiggled for it to work. Thats his second lie right there


Got the item today and the first thing I noticed was the 3 big dents on the nice brush chrome base, that wasnt my concern at that point, I immidiately plugged it in and sure enough as I expected it is working. Turned the jar in every position (handle facing me , on the back and on both side) and worked every time I turn the knob. Left it off plugged in for 10 mins came back and turned it on, Its working flawlessly.did this 4 times and never fialed to work (again as I expected)


Inspected the whole blender and another thing that I noticed was the jar has moisture inside and has a sour smell, I know for a fact that this blender jar smells like Dawn dishwashing soap because Im the one that washed and air dried it before listing. I can guarantee that this blender was used by him or somebody in their household.


Ebay now wants me to refund him because I accepted the return. I told ebay I accepted the return so that I can inspect this blender , Itll be kinda hard to prove that its working properly if its not in my hands


This member got away with this kind of dishonesty once before and if you check his feedback that was left by a seller it states on there that this buyer was refunded by the seller and returned the wrong item.  


Does ebay really let crooks like this member do business on here? It is outrageous. First this buyer already lied about the item not working then on top of that ruined a very nice blender


Sad part is ebay is favoring this crook. I was told that because I accepted the return I have to refund him once the item is delivered. 


This member knows I dont take returns unless the item is not as described but to me both his scamming ways failed. The blender is working Flawlessly. We are honest people and would not sell items that doesnt work and if for some reason it is not working upon arrival and was retuned in the same condition it was in we dont have any problem giving refund


Any help or advice to this matter is greatly appreciated and Thank in advance





Shipping & Returns question

Mar 27, 2015 4:05:32 PM PT

What to do with a dishonest buyer

Please help id this water container that measures 5" tall, 8" square and 6 3/4" across the rim. It has a water level mark on the side. Is this a refridgerator bottle and what type of cover belongs on the top. Thank you in advance. P1012170.JPGP1012171.JPGP1012172.JPGP1012173.JPG

Pottery, Glass & Porcelain discussion

I found these 2 glasses but cannot find an ID on them, they are 4 inches tall. The foot has a little scallop desing with the pattern on the underside

Thanks in advance, Laineymarch25 026.JPGmarch25 027.JPGmarch25 030.JPG

Pottery, Glass & Porcelain discussion

Mar 27, 2015 11:04:26 AM PT

2 depression glasses I need help with IDs

Trying to ID this dome covered butter.  Entire piece is about 5 1/2" tall, plate 7" diameter.

My reasoning on Duncan Miller is the rayed bottom looks identical to some positively

identified pieces.  Thick glass. Thanks for any help.  SANY1342.JPGSANY1341.JPG

Pottery, Glass & Porcelain discussion

Im writing because I have been on the phone to way to many support helpers that were no help, because they didn't understand what I was talking about.  My question is how do we stop sellers from listing Magazines being shipped Media Rate? They can not be shipped media rate. It is making it hard for others like myself that want to sell magazines but cant compete with sellers using a shipping rate that is not legal via USPS.  PLEASE look into what can be shipped MEDIA RATE, magazines are not one. Then tell me how its fair that they are getting away with it. 

Shipping & Returns discussion

Mar 25, 2015 2:46:20 PM PT

Magazines Shipped Media Rate

So, last year before Chirstmas, I had a client who wanted to buy perfume for her family, but she didn't feel safe using the computer and as she is a disabled woman who gets around in a motorized wheelchair, she also did not feel like schedule rides to get to the store.  At the time, I had some extra money from an insurance payout on a car accident and offered to purchases the items for her.  I bought about $350 dollars in total of perfume, mostly through sellers on ebay.  She paid me back after Chirstmas and that was all set.


But I'm doing my taxes this year and while doing my state taxes, it says if I payed more then 10 dollars on items I bought online, I need to figure in the sales if the seller did not.  Now, I don't remember doing this last year for 2013, but even if it prompted the question, I know it would not count.  I mostly buy items no longer in packing (doll sets, stones, and cards and clothes below retain vaule and other **bleep**).  Stuff that would be deemed below market value and certainly not over $50 by the end of the year.  However, these were all bottles in packaging, some with retail stickers still attached.  Now of course, I got them cheaper then at a store, but I have no way of knowing if the seller payed tax.  I also looked at my invocies on pay-pal, and it said there was no taxes paid.  How would I know if sales tax was paid on these items?


From what I've read, it seems to be more on the sellers end to worry, but it did prompt the question while doing my taxes.  Besides through big box stores, I do any other online purchases through ebay mostly, with occations at amazon and etsy.  


I know it would only figure to be about 21 dollars when all said and done, but I would rather pay the 20 dollars then get charged a fine or get audited on these items.  Do I have to worry or do I assume the seller already covered sales tax?  

Bidding & Buying discussion

The new fee system that ebay will begin April 1st is just another way of attempting to get more $$ from the Sellers.


They want Sellers to open 'Stores' which will cost about $16.  That's a lot when you nickle and dime it with small sales.

You'll be allowed 20 FREE auctions, and each auction thereafter will cost .20-.25cents to list.  Listing fee will only be refunded if your item sells.


What's the incentive to relist unsold items, they've already cost you the entry fee. Odds aren't good it'll ever sell.


Some of us can only do ebay part time, after our daily 9-5 jobs.  


Any thoughts?

Selling discussion

Recently I got a message from a buyer asking for a return


I accepted the return.  Even covering the return shipping.  Please bear in mind the buyer it was the buyer's mistake.  Nothing to do with the motherboard I was selling.


I just noticed a "Return Requests: items not as described" in my seller dashboard.  I called up eBay and asked why I am being punished?  Since the return was due to buyers fault.


eBay CS told the very fact the buyer had to return the item means I am I at fault.  It doesn't necessarily have to be "items not as described".  If the buyer requests a return for any reason, I will get a point in the "Return Requests: items not as described".


I asked the genuine to please read the message the buyer sent me.  It clearly stated he got the wrong item and apologized.  Still the genuine at eBay refused to removed the defect point in my seller dashboard.  He said there's nothing he can do.


Is this eBay logic??? 

Selling discussion

Mar 26, 2015 5:42:08 PM PT

Can someone please explain eBay's logic????

Unfortunately based on my experience eBay protection program is worthless, to be precise..
One month ago I purchased one item. I had a "luck" that seller provide false description of item. Tthis is something that I find out when I open box.
As this item was useless for me se agree that I will return the item back, and he will provide refund.

After he received item I only received partial refund, meaning that in this transaction I lost around 300$.. After few hours spent on eBay support finally I managed to open case, but in the end eBay decide in his favor with comment "Unfortunately, this item isn't eligible for eBay Money Back Guarantee."
In the end I had loss of around 400$ (with shipping cost back)  due sellers false item description and seller had loss of 0$.

This doesn't make any sense?! Who protect us from dishonest sellers? Does anybody had similar experience and what to do in this case?

Shipping & Returns discussion

Mar 25, 2015 11:27:58 AM PT

Dishonest seller - fake description

This is happening right now and still not resolved!!


I have sent an $150 item with signature that shows it arrived and have been signed by the buyer. (Delivered Mar-09-15, 11:21 AM, AUSTIN, TX 78753) .The buyer STILL opened a INR case against me on March 20th, which is 5 days after the date USPS recorded delivered date.I have provided all those details in the case page on March 20th, and since the buyer didn't replied back to me. I have read somewhere on this forum that if the buyer do not reply or close the case after 30 days, I can do it myself to have it resolved in my favor. However, having $150 blocked on PayPal for a month isn't really something I am looking forward to have at the moment.


When calling Ebay to try to see if they could close the case for me, since I have all the hard evidence that this was delivered/signed for, they just told me to wait and that they cannot help me at this time, and that the buyer has to close the case, or escalate it to Ebay resolution center. Only that moment they said "there is a chance I can win this case in my favor". A chance ??? I have sent the item WITH tracking AND signature, and have all USPS proof of delivery and signature (which I paid extra for at the time of shipping). Now, not only I have my money put on hold on PayPal, but will also get a defect on my account because of this opened case, AND "may" have a chance to loose that case and see this scammer get refunded ?????


This super ridiculous, like class action lawsuit ridiculous. :catmad:


I do not know if it's allowed or not, but in case this helps other seller, the buyer Ebay name is "avgeneral" He is already blocked on my side.


Now doing the waiting game with this buyer, and see what will happen next.

Selling discussion

What is currently going on with ebay??? All of the relist item descriptions are showing up in code! OVER IT!

Selling discussion

A buyer ordered a backpack for video equipment from us. I thought I measured the backpack as accurately as I could, but he says the measurements don't match the actual size. When I measured it, it's possible I included parts of the backpack that stuck out in the measurements, because I was thinking of shipping and the size box that would be needed. It's also possible I may have measured wrong, but it's been so long, I just don't remember for sure. It went unsold for a long time and I just kept re-listing it.


So I'm thinking I have no choice but to refund him. The backpack was $175 and it was so huge, with shipping added, it came to a total of $207.18. That's a lot to eat, so I'm thinking I should ask him to ship it back so we can try to re-sell it, but I doubt he'll be happy to pay for return shipping. How is this situation normally handled?


Should I refund him the shipping costs through PayPal, and tell him I'll refund the rest when it gets back to us? Or is that considered wrong? Should I refund the whole thing and hope he sends it back?

Selling discussion

Accepted an offer from a Newbie Buyer (5 feedback) on 3/22.


Usually I receive Immediate Payment on MAO'S.  No response to corrected Invoice (less shipping cost) or email.


Item is expensive, not inclined to wait around for this Buyer to pay.


What is the best procedure to follow without having my Item held hostage?    Report buyer?    Call eBay?


Your help most appreciated.

Selling discussion

Mar 25, 2015 7:22:17 AM PT

Make an Offer Newbie Buyer

I won an auction and was about to pay when I saw a message from the seller. He stated that he doesn't have the item anymore, but if I wanted to pay more he could get me another one. Basically he refused to sell me the item unless I paid more. I asked to just send a cancel transaction request. I've tried sendind him more messages asking to send that request with no response. Right now on ebay it shows as me not paying for the item. I want to cancel this transaction so it doesn't leave a mark on my record, and why should it. What should I do?

Bidding & Buying question

Had a buyer purchase a handbag NWT"s from me and I received a message from her after she received it basically calling me a liar.  I have had a few (2-3) that have complained of an item smelling like smoke.  I have been selling for years.  I do not smoke but in an effort to try and let buyers know that smells can be picked up in transit of their articles I added the following to my description  " Please note: I do not smoke but odors can and may be picked up in transit of your articles. I also own two mini schnauzers, they do not shed but if you are allergic to odors or pets please keep this in mind. I offer a very generous return policy if you are not satisfied. Thanks :smileyhappy:"


The buyer sent me a message and said that the INSIDE of the handbag 'reeked of cigarette smoke"  The purse was a cloth material.  I didn't nor wouldn't smell the inside of on item before shipping.  I don't know how the smell could be on the inside and not the outside.   She informed me that she was using frebreeze on the inside of the purse and 'hoped that will work'.


I immediately sent her a message and told her she could return the purse for a full refund.  She declined indicating that she loved it and did not want to return it but would in return be leaving me positive feedback with a 1 for item as described.  She kept her word.  This is her feedback " Great item! A++ seller. Quick shipping!"  She dinged my DSR with a 1 for item not as described. 


Am I wrong to feel angry?  She has caused me to lose TRS.  It doesn't take much when you haven't been selling tons of stuff and when a lot of buyers don't leave feedback.


How long does it take for a defect to be removed?  I have one from last April. Will that time off soon?



Selling question

This bid is on an item that I relisted because the last winning bidder never paid. That bidder also had a very low feedback but multiple years membership. Anyone had this experience?

Selling discussion

If i make an offer, and he makes a counter offer, then I counter offer and he hasnt responded  and i realized that i would rather just take his offer, can i retract my recent counter offer to take his first counter offer to my first offer?

Bidding & Buying discussion

Mar 25, 2015 9:04:48 PM PT

If I make an offer....

I bought just recently a coin silver American spoon by a scarce maker, and I paid a lot for it, considering that it was a very light coin spoon which by any other maker would be $15-25. The spoon was heavily tarnished, almost black and the photos were hard to see. This is the description-


"The front of the bowl is a little worn from stirring, but otherwise it's just tarnished."


That was all that was said about the condition. Here is what I received. It is now cleaner.

There is a ripple in the bowl as if it had been caught between something, at first I thought the bowl was torn.

Do you think there is an issue, or am I overly picky.



Antiques discussion

Mar 25, 2015 10:47:24 PM PT

Silver collectors- would this bother you?


Bidding & Buying discussion

Mar 26, 2015 12:40:40 PM PT

Bidder with FAKE/INVALID user ID

my listing clearly state no returns unless I foul up description or miss a flaw. I have a return request because they changed their mind. I have been off a few years and rules are changed, can ebay MAKE me refund this? freeze paypal or just pay them direct? just wondering as it seems sellers have few rights.

Shipping & Returns discussion

Mar 26, 2015 9:05:33 AM PT

return request dilema

I recently won an auction and paid immediately on the 21st of this month. I'm not to worried but just wondering what's going on some update would be nice to have with the item regarding it be shipped or what. But how long should I wait if I don't receive anything to open a case? Thanks!

Bidding & Buying discussion

I bought a charm necklace.  When it came it was missing a charm.  I immediately messaged the seller, but she denied the charm was missing.  I have enlarged the seller's photos in the ebay listing and it proves that the charm was missing BEFORE she sent the necklace to me.  It said in the listing that the purchase was covered by the eBay Guarantee, but now eBay says it isn't and won't let me even open a case.  Within 2 days of receiving the necklace I asked the seller for a refund (I gave her time to explain why the charm was missing) and she refused. 


I keep going around and around through all of the different links that ebay connects me with and have found no answers or how to talk to a live person.  The seller stated in the listing and 2 messages to me that the charm necklace was in new condition, yet her own pictures (when enlarged) show that it is missing a charm.  How can I contact ebay?  Thank you.

Shipping & Returns discussion

I recently made a purchase from a seller where the item arrived with a fair amount of damage even though the box was intact.  Items were loose inside the box and must have been damaged as they bounced around.


I contacted the seller once by email and got a response that even though it arrived damaged I should be happy for having gotten a deal (I didn't).  From that point on, seller was non-responsive.


eBay stepped in with Buyer Protection and handled a not-as-described return, which went smoothly.  I felt I was generous in leaving neutral feedback noting that the seller was unreponsive but that I was refunded.


I see my feeback was removed as part of eBay's defect removal policy even though it didn't qualify under any of the terms listed here: http://pages.ebay.com/help/policies/defect-removal.html


Pretty unusual, and it makes me look like the bad guy even though I was not at fault, and future buyers obviously won't see it.  Anyone have any experience with something like this?

Shipping & Returns question

Hi   Buyer missed the end of my auction and wants to buy the item now.  How do I do this so it is an ebay sales?


Thanks, Eleanor

Buying & Selling Basics question

Mar 25, 2015 10:33:05 AM PT

off ebay offer

Bought a vase, item description was:  Tamara Aladin´s design and Riihimäki Glass Factory product. I paid via PayPall.


I told about my purchase to my glass collector friends. They seriously doubted announced origin when they saw the picture of the vase. I asked about the vase on design glass forum and I was told the vase isn´t known in Aladin´s well documented production. I´ve made an inquiry to Riihimäki Glass Museum and I hope I´ll get answer soon.



I contacted the seller right away and told he what I had learned about the vase. The seller answered: "This is how it was sold to me and I have no reason to doubt the dealer who sold it to me.I am not an expert and I have no way of being 100% on the origin.
If you had any doubts you should say before bidding ,it is a lovely vase and I hope you will be pleased with it."


Seller hasn´t given me feedback. 


Is there such a culture on eBay, that for leaving negative feedback one will get negative feedback on return? They are called "revenge negative feedback".  In some auction sites that happens and therefore it´s not wise to give anyone negative feedback even if being cheated. 


As a new seller I must avoid negative feedback. 



Buying & Selling Basics question

Mar 27, 2015 10:24:23 AM PT

Is it unwise to leave negative feedback?

I purchased a plain regular dress shirt at Sears (not a luxury brand) a few years ago never wore it.  I am now selling it at auction starting at 20% less than what I paid for it.  The original price tag included the price with no alterations on the tag is still on the shirt.  Since I want to sell the shirt as NOS is it smart to display what I paid for it?  I want to present it as a never worn item and displaying the orignal unaltered tag makes a convincing case in my mind.  I did not know if it is better to display the tag in it's unaltered condition or should I rip the price portion off of it so the original purchse price is not displayed.  I think there is no harm in displaying the original tag unaltered since I am selling it for less than what I paid for it.  I highly doubt I will get more than the opening price of $10.50 for a size 16. I appreciate your comments.  Thanks.

Selling discussion

I recently won an auction on a designer handbag for about $1300(it's about $2100 in retail store). However, the seller told me that she was helping her friend to sell that handbag since she doesnt have an ebay account. When she got that bag to ship out this afternoon and looked at the bag it doesnt feel right to her. She said she works in the luxury business and was pretty confident that the bag is not authentic... So... in order to keep her good population, she wants to give me a full refund... Should I just let her cancel the order? Is it possible that she just lied to me because the auction price is too low? Any suggestion to deal with this kind of case? Thank you

Bidding & Buying question

ebay now allows buyers to brag about winning ebay money back cases with negative feedback. This on top of the fact that ebay does not refund listing or final value fees on cases it decides makes it crystal clear that ebays only concern is its own profits.

My Account discussion

Good morning!

I had a buyer buy a pattern. She then wrote and asked what a combined shipping would be if she added another pattern. I sent her the information. She then wrote saying "I used add to cart. Please hurry before someone bids on my item." I only show the original pattern purchase. Where do I find the "add to cart" and how do I send an invoice with her combined shipping when I do? Never had this come up, and my seach for information doesn't help me in this situation, and I don't want her to loose her purchase while I hunt around.


Will appreciate help.


Thanks in advance.

Shipping & Returns discussion

I purchased an item and paid by Paypal.  The seller reversed my payment and sent me a message saying that she doesn't list on Ebay, so it wasn't a valid listing.  Then, she told me that the item I purchased is available on her Etsy site.  The item descriptions on Ebay and Etsy are almost alike, but with a few differences in wording.  I checked her feedback and it states the individual is not a registered user.  Is there a possibility this could be a hacked listing?? Or could this be an attempt to avoid Ebay fees??  Anybody have experience with this?  Thanks for any feedback!

Payments question

I recently purchased a $75+ fragrance on ebay.  The seller did not call out in the listing that the item was actually a hybrid product, a discontinued item that is essentially an all-in-one home fragrance / skin fragrance.  For fragrance afficianados here, it's a Jo Malone product  called"Blue Agava & Cacao Living Cologne".   Her listing was technically honest but for those of us unfamilar with this obscure product, it is VERY easy to presume that this is the standard cologne, just in a much larger size. 


I did NOT realize that this was not the standard cologne. My problem is that it smells NOTHING like the other items in this same fragrance e.g., cologne, candles etc. etc., all of which I've purchased in the past.   In fact, until i did my post-purchase research, to understand what I had purchased, I had presumed that it was counterfeit - since it truly smells nothing like the fragrance that I know and love AND, I wouldn't even describe the scent as pleasant - certanly nothing that i would ever choose to smell like.  The seller contends that it's a "lovely scent" and simply "lighter" than the standard cologne.  IF this were the case, I would simply chalk this up to experience and move-on...but it truly smells NOTHING like the fragrance that I love.


So, I initially opened a request to return with the seller, stating that the listing was innacurate...the seller fired back that it was certainly not a fake, and that she would definitely not accept returns.  She then opened a case, that was seemingly instantaneously decided in her favor...VERY frustratrating since I didn't even get a chance to share my side.  I appealed the ebay decision BUT since I really didn't have any new info to share, it hasn't been overturned.  The rep said that she could again politely request that the seller accept a return...I never heard back from ebay and have zero hope that the seller will change her tune.


It's especially frustratating knowing that I have no use whatsoever for the pricey product...of course, I could very hippocritically try to re-sell it on Ebay...in hopes that ebay will then side with me when the would-be buyer opens a case.  :smileysad:  


I've been on ebay for nearly 15 years and this is easily my most frustrating experience...I paid via PayPal...is there any point in contesting the payment with my credit card company (Visa)??  Is there any other recourse??


Thanks in advance for any thoughts...


Shipping & Returns discussion

When I have orders on Sunday like this one was, I usually ship in the afternoon the NEXT day so if there are more orders I can take them to the post at the same time. What the buyer did was pay and then, ask to ship to their P.O. Box. because eBay had "defaulted to their FexEx" address.I told them I couldn't but they could cancel if they couldn't accept it at their "FexEx" addy. I waited as long as I could for them to respond, but time was almost up for the "1 business day shipping" period. So I went ahead and cancelled. Today I am looking and I see it affected my DSR "Dashboard". SO what and why did they DIS me. I was just trying to get things done within the "One business day" shipping period and now it is "MY FAULT?" WHere do we get to post feedback rating for eBay? It is something eBay needs. Is eBay a member of the B.B.B.?

Where is the POST button? **bleep** eBay? **bleep**?




Selling discussion

I am tired of buyers with 0 feedback purchasing my items and then not leaving feedback.  Is there any "legal" way to keep people with 0 feedback from bidding on your items?

Selling question

I bought a bag of coffee as this was the only place I could find it (Starbucks 2014 Christmas blend)  the day I got it I filed for a full return - I am sure I will be ruled against - but I want to say that had the seller listed the item as she did another item - with "Sellers notes" then I would have seen that it had been opened...but to hide it behind "see full item description" is deceptive!!!!  Even if she had listed it as "New Other" I would have been clued in that something was different!!!!


Yes, my bad for not once but 3 times not seeing that box (had I and clicked on it I would have seen then that it was opened and I would NEVER have purchased it!!!!)  The description said "New, unopened and unused".  Today when I discovered the "view full item description" box and clicked on it a window opened saying the coffee had been opeend at the Starbuks and closed and was meant as a gift.   How am I to know that the item was bought for a gift and not received as a gift by the seller.  This is just so wrong!!!!!  Thanks for listening - just had to get this off my chest!!

Bidding & Buying discussion

Mar 26, 2015 8:08:43 AM PT

Full Disclosure on items

I just got an email from ebay that I had made top rated seller status. I kept all of my listings this winter to a two day handling time for me because of the blizzards, but got them all out in the one day handling time anyway. My question is if I go change me listings to 1 day handling( spring is coming!), will that give me the final fee discount? I already do the required return status. It can't be that easy?

Selling discussion

Mar 26, 2015 7:06:04 AM PT

Top rated seller question

does seller have protection if post office looses mail? it was sent priority flat rate USPS.



Getting Started question

Mar 25, 2015 12:31:42 PM PT

lost in transit USPS Priority mail

how do I unlink my facebook page from my ebay seller account?



Payments question

Can I sell gift codes for games which I bought from steam on ebay?

Buying & Selling Basics question

Mar 26, 2015 8:25:14 PM PT

Steam Key Codes

I leave feedback for an item i bought, but when i hit the "leave feedback button" it does nothing. HELP!


Bidding & Buying question

This probably a simple question to most of you but I have no idea what this is! Thanks for any info. Lisa

Jewelry & Gemstones discussion

Mar 24, 2015 5:23:11 PM PT

Ummm...what is this?

Can anyone explain how I go about getting the EB fees back on a full refund sent to the buyer that just didn't want the item they purchased?  Thanks for any info you can provide.

Shipping & Returns question


Selling question

Mar 26, 2015 5:52:52 PM PT


Can a seller use private listing-bidders identities protected to raise a bid?

Bidding & Buying question

Mar 24, 2015 5:45:57 PM PT

bidding under private listing

Hello again.

I have something very cool here, but have no clue of what it is. It's 9" tall and 16" long, quite heavy and is lead and glass with soldered hinges. Between the glass are dried flowers or painted vegetation to get the desired look. No marking, thanks for any help. Mike.

Collectibles & Art discussion

Mar 25, 2015 12:38:07 PM PT

Help with ID please.

I recently purchased this set for resale. The glass is fine and has a slightly opalescent hue. The bowl is 10 1/2" W x 3 1/2"H. Each candlestick measures 4 1/2" H x 4" W across the base. I would appreciate any help with identification and estimate of value for set.


Pottery, Glass & Porcelain discussion

I sold an item to a person in Canada.  The item is going as a first class package.  I have tried to print the label several times.  The label shows up but the little hour glass just keeps turning and I can't print the label.  Does anyone have an idea what might be wrong?  I guess I could void the label and start over but really don't want to spend another 10.00 on postage and have to wait for usps to refund.  TIA

Shipping & Returns question


I bought an item and paid for it, then after an hour or so the seller cancelled the order by himself, now how I can find the order to leave feedback if the seller will not respond?



Bidding & Buying discussion

I am having a problem with the picture upload button on my selling page.

Selling question

I only ship my items within the US but would like to send a greeting card to a friend in AU. Is this possible to do here? Thank you.

Shipping & Returns question

Was wondering what the best strategy would be when jacket and skirt (considered 'suit separates') are different sizes?  Jacket is size 14.  Skirt is size 12.  List together or list separately to attract buyers?  Thanks.

Selling question

I bought a cellphone off here and went to get it turned on it was stolen

My Account question

Mar 26, 2015 10:14:45 AM PT


why do i have no EBay bucks

My Account question

Mar 27, 2015 10:51:50 AM PT

why do I have no EBay bucks

This new spring update is confusing to me. Does it say that with a basic store you are limited to 100 auction listings? And that the "free" applies only to item seling same month listed?

I have read this new policy about four times and it still looks like we are not gaining with these changes BUT losing.

Somebody please advise.




Payments question

Mar 25, 2015 11:12:26 AM PT

Did we lose free listings?

i need contact number for ebay 

Shipping & Returns discussion

Mar 27, 2015 5:10:34 PM PT

phone number

I can not transfer the dispute to a clame!What could be the problem?Seller removed from Ebay

Shipping & Returns question

I received an email from paypal that someone sent me 1000 yen.  Thinking it was pure spam, I move it to my spam folder.  Closed the email and logged into paypal and sure enough someone from Japan sent 1000 yen (around $8) and I have the option to accept or decline.  I don't sell international and have no clue what this would be about except the person in Japan used the wrong email address to send money.  I am not going to accept the money.  Anyone have any other ideas?

Payments question

I won a shirt last night and was the only to bid when it first started, after I won I contacted the seller and asked for a cancellation then tells me he will give me a strike if I don't agree to pay?

Payments question

Mar 26, 2015 11:48:10 AM PT

Seller is being mean?

Please help me understand the process of purchasing an item. I've already set up an Ebay account and place a bid on two items. If you could please help. 

Payments question

Mar 27, 2015 6:53:37 PM PT

Buying an item

Buyer didnt like what he bought. I sent a "return label". Buyer has not used return label or returned the merchandise. What do I do?

Selling question

 Ok my ? is if a buyer opens a case with pay-pal and loses can this buyer open the same case with e-bay?

Shipping & Returns discussion

Mar 26, 2015 1:53:23 PM PT

opened case

I paid for no return, new condition item ! The item arrived damaged, broken i opened a refund request and attached all the pictures the seller declined my request and now asking me to ship the item back so he can make the refund. But the box is too big and if i wanna ship it back i have to pay double time of what i paid for the item itself. This is so wrong & unfair to me . The seller sold me a damaged item & now putting me in a position with no option! I believe he is dishonest and he mean to do it. I am asking ebay to step in and solve my issue please . I need ur help please . Thank you

My Account question

Mar 28, 2015 1:43:15 AM PT

I need to call/email and get talk to ebay

Selling question



So I think I may have a possible issue with an Ebay order I made. I paid for this item back on March 11, and the shipper claimed that they shipped on March 13 (which makes sense, as the shipper would ship one day after cleared payment).


The problem  is, it's now March 25, and I haven't seen the item yet. I asked the seller for a tracking number, but they claimed that their business partner had a broken computer, so they couldn't get it. So now I have no way of checking the status of the item.


It was shipped via UPS Ground, and as far as I know, they cannot check items by name/address.


The weirdest thing in all of this is that I've had multiple items come in from Canada, Japan, and even Illinois, which are a good distance from my location. All of these items were ordered after it, yet they've all arrived before it. If some more items from France arrive before it, then it will be even weirder.


So with all this said, what would you do? I was really hoping to get this item by this week, but it doesn't look like that's going to happen.

Shipping & Returns question

Mar 25, 2015 11:00:38 AM PT

What would you do in this situation?

how far back can I go to resubmit an item for sale

Selling question

Mar 27, 2015 8:26:06 AM PT


I bought an item at 18.8.14  and it didn't arrive in reasonable time. I opened and closed a case (via resolution center) after he promised to resend the parcel again. Since then he stoped responding my messages (more than 10), although I sent him messages about other items from his web store. Ebay costumer services didn't helped due to elapsed time and keep saying "trying to contact directly with the seller is the only way". Yet, item hasn't arrived and the money wasn't returned. Pls advice

Buying & Selling Basics question

Mar 26, 2015 6:10:54 AM PT

When eBay's policy doesn't support my case

Buyer "claims" they never received items and opens a case. I respond and send new items. Buyer never resopnds, I try contacting buyer several times and no response. I want Paypla to take the hold off my money. How long will ebay leave the claim open if the buyer does not respond?

Selling question

I won an auction last night and was about to pay this morning 

This morning I got a messge saying seller canceled my transaction. No request? He sent me a msg saying the price I won was UNACCEPTABLE so he's going to relist it.

So what can I do in this case? I wanted that item, that seller let it on a "no-reserve" auction and now saying the price I won was too low? I am really upset. He even told me "let's call it even and don't leave any negative feedback"


Bidding & Buying question

I'd like to see an option where the seller can require a small bidding deposit on certain items.  I don't sell a lot of laptops anymore, but probably 25% of my laptops had to be relisted because of buyers that wouldn't pay. I recently listed another laptop and twice have not been paid.  It will be relisted again.  The deposit would be refundable to all losing bidders upon auction end or perhaps refunded as soon as the bidder is no longer the high bidder.  The winning bidder will have the deposit included towards his puchase, and it is not refundable, even if the winning bidder decides he no longer wants the item.  $5 seems like a reasonable amount and will require the bidder to have some skin in the game.  Like I said, it should be an option forthe seller to choose and not forced if the seller doesn't want to use it.  I might lose some potential buyers, but I will also lose some problem bidders.  I want ease of selling, not ease of relisting 3 times because of irresponsible members.

2015 Spring Seller Update discussion

Mar 26, 2015 12:52:06 PM PT

bid deposit option

I sold an item and the buyer paid. The buyer started a refund request. Then decided not to do it. He has not canceled the claim yet. When I went to check on it to see if he canceled yet I thought I clicked to "contact buyer" but instead I clicked "to start a return" how can I cancel that? I do not know what to do?

Shipping & Returns discussion

Mar 26, 2015 8:36:42 AM PT

HELP Clicked on wrong button!

How is that possible. 4 Bids of $25.00 so who wins? 

This is crazy.

Please let me know if this has ever happened to me. What am I supposed to do when it is over of no one bids highrer?


Selling question

Mar 25, 2015 5:14:46 PM PT

How can I have 4 bids of $25.00

So I had a multiple item buyer who asked to combine shipping on auctions that ended days apart. Then he needed more time to come up with the money so I gave him 3 extra days after he partially paid. EBAY dinged me for not meeting my shipping time as a result and now my rating has sufferred.  Any recourse?

Selling question

Mar 25, 2015 6:08:29 PM PT

working with the buyer got me dinged

  I bought a dvd on Ebay. The seller could not find the dvd. He returned

my payment. But now I show I have one unpaid item in my active columns.

How do I get rid of this notice. I really have no unpaid items.

Shipping & Returns question

Mar 27, 2015 8:54:23 AM PT

I bought a dvd on Ebay.

I have a couple items I sell that I can mail in a regular long envelope. I had 3 sales on them so I used my own stamps, but it's giving me a yellow flag on "transactions had tracking uploaded within handling time and validated by carrier".


Does anyone know if there is a way to simply print the standard .49 cent stamp with eBay so I can avoid the "penalty" of not providing tracking, etc.? I tried to change the mailing settings on the items but it wanted to charge me .96 cents. Must I pay that amount to get the label and tracking from eBay? I really would rather not because then I'd have to raise the price and I don't want to do that.


Help? Please??

Buying & Selling Basics discussion

The buyer in question is in South Africa and is buying for a friend in CA not for herself.  She is paying from her PayPal acct registered in her country and wants item shipped to CA. I entered her user ID on the exemption list but she notified me that she is still unable to buy and provided me with an e-mail address supposedly linked to her user ID. At least that is my guess. When I enter user ID:emailaddress "wrong user ID" comes up. One of us is doing something wrong here. Anyone have any ideas? Thank you to all who already answered my first post,

Bidding & Buying question

Hello, How do I combine shipping in the Global shipping program?


This would be for the same buyer in Great Brittain.



Shipping & Returns question

If I owe Bill Me Later money but I'm selling items on eBay. . Can Bill Me later take the money I owe them automatically out of my account since techinally I'm using Paypal?

My Account question

Mar 25, 2015 3:56:52 PM PT

Owe Bill me Later Money . . .

I could swear I have done this before, but I can't seem to find the info.


I got a message in the wee hours of this morning asking about actual shipping costs for a multiple item/multi qty order. They also said that they worked nights and probably wouldn't see any answer I gave until after midnight tonight.


I am willing to make this deal, and would like to have all of the info correct for them ... but ... they didn't give me their zip code :smileysad:


Is there any way to see this information?



Selling discussion

Mar 25, 2015 8:50:26 AM PT

FInd Potential Buyer's Shipping info?

I just became a Top Rated seller and want to know about Commercial Shippping. Is it something I have to sign up for? Is it applied automatically when I pay for postage via ebay? Thank you.

Shipping & Returns discussion

Buyer bought and paid for two coins, one fast ship, one slow.


Am I dumb to ship them together fast (as a courtesy) as I have no proof the 2nd ever shipped?

Shipping & Returns question

I Bought an Item 15 Days ago, Seller shipped with tracking (No Insurance) Package is Stuck in sellers home state for 2 weeks. I Requested refund. (eBay says "Get What you Pay for or Get Your Money Back")  eBay Sends me email from seller Stateing hes trying to track package Down, But in the Meantime, Hes Offering me Half My money back, Saying we're "Both" Victims of Lost mail, and explains how he Lost Money on this sale.


eBays asking me if this offer is Acceptable to me. What happened to "Get what you pay for or..........." ?  I Replyed That I expect a Full Refund, Not Half. Is This the Norm here? If I should get this package at a later date I would Send seller his money. Am I in the wrong for wanting a Full Refund?

Buying & Selling Basics question

Mar 27, 2015 8:46:00 AM PT

Lost In Mail?

So ebay has this 5% extra ebay bucks thing going on now for only 2 days. I just purchased around 125-130$ of stuff off of ebay after activating the promotion thing and only got about 3.25 dollars in ebay bucks. Only 1 item counted and the rest did not.

It stated that all items count and there is no limit to how much you spend during this time... what is going on here, can anyone help me?

I can't find a number to contact to get ahold of ebay and none of the optons on the customer support apply to my issue.


Sorry if this was posted in the wrong board. But again nothing applys.

Payments question

Mar 25, 2015 4:33:04 PM PT

5% Extra Ebay Bucks Deal.

A buyer who bought two watercolor pictures from me is now asking for a refund and to return them as

says they don't fit on her wall. l have clearly written the measurements of the framed pictures in my listings.

Do l just suck it up and let her return them and refund, at the risk of being left negative feedback or do l decline

the refund?

Shipping & Returns question

Mar 26, 2015 8:19:29 PM PT


I'm doing my taxes and there is a spot to put loss from putting items on sale. (difference between sale price and regular price)

Is there a way to see this information without having to go through thousands of items sold per year to get this loss number?

thanks so much! (hope that made sense)

Tools & Apps question

Hi, looked up Har jewelry and there are a lot of rhinestone pieces and some figural. I even recognize the Chinese man! Couldn't find my little guy though. Is he suppose to represent someone? Thanks!

Jewelry & Gemstones discussion

Mar 26, 2015 9:51:27 PM PT

Who is this Har fella?


I don’t know much about boxing—I don’t follow it. 


I have this large photo of Mike Tyson.  I’m wondering who the older gentleman is on his right.  On Google Images, I found one picture of a man with Tyson who looks something like the older gentleman in this photo, but no name identifying the person.  Anyone know who he is? 


My thanks to all who respond.



Sports Cards, Memorabilia & Fan Shop discussion

Mar 26, 2015 9:12:21 AM PT

Anyone know who’s this guy with Tyson?

cuanto Ud cobla por 2 item del envio?

What's that mean ? Who can translate for me?waiting my customer reply... a few days nobody answer me. Thanks

Selling question

Mar 26, 2015 2:41:03 PM PT

Need Help

Do the 150 listings for the basic store includes re-lists?

Selling question

Your User ID Cannot Be Changed.

eBay members may change their User ID only once every 30 days. Since your User ID was changed on Tuesday, Feb 24, 2015 18:22:29 PST, you cannot change it today. Please try again 30 days after this date.

I'm confused. Would someone clarify this or perhaps explain in another way?



My Account question

Mar 26, 2015 1:28:52 PM PT

Change User ID

Trying to identify the second doll from the left, standing between Midge and Barbie.  Can you help?  Only have photo, do not know markings.

Dolls discussion

I never buy paintings but this one reminded me of my daughter when she was smaller and I was drawn to it. I can't see a signature, maybe under the frame??? It says created by On. Ruiz on the back. Are the On his first initials? I can not find anything about this painting, and hope somebody can help me figure out if it is worth selling or not. Thanks for any input. :smileyhappy:

Collectibles & Art discussion

Since my thread got removed before I got my second question answered, I will try again.

A week or so ago I bought a digital Ford Shop manual from an ebay seller.  It was a buy it now auction.  Once I bought and paid for it I was given a link to go to and downlaod the manual.  Is this against selling rules on ebay?

Bidding & Buying question

Does anyone know if these are drink coasters? I got 4 in a package from marlboro. They're blue plastic. There's no card, no explanation of what they are. They don't look like they'd work very well as coasters. Thank you!

Collectibles & Art discussion

Mar 26, 2015 2:15:23 PM PT

Are these drink coasters?

Can blocked members still leave feedback

Selling question

Mar 27, 2015 6:29:22 PM PT

can blocked members still leave feedback

Does anyone know of any problems selling vintage photographs from the 1960's of amateure adult models? How aboit of Polaroids? We are about to post a collection of them and before we do wanted to check and see if there are any issues we should be aware of. 


Any suggestions are mch appreciated. 

Selling question

Does anybody else have this problem?


I just got a new computer with Windows 7. I downloaded the latest fresth Turbo Lister 2 program (I was unable to retrieve any profiles from my old computer, so I was going to set it up from scratch).


It installed fine, but when you first start it you have to connect to your ebay account. As soon as the user name and password window comes up, it fades witha spinning ball then says


"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution becomes available"


I also cannot access the options/settings tabs without setting up a new user (they're all greyed out), which I cannot do as it crashes. I can't even check for updates.


Now I have done two things to try and help, neither have. I went to Windows Firewall and added it as an allowed program. I right clicked on the program properties and clicked 'run as an administrator'. Neither made a difference.


Halp! I list alot of things and cannot IMAGINE having to add each through the webpage! I'm spoiled with the lister!

I did send a message help thru Turbo's help page, but I suspect that could take forever.


Thanks if anybody has any info!!


Selling discussion

I sold an item on February 26 and the buyer left positive feedback. Then on March 15 they requested a return, claiming that the item did not work. The item is a Blu ray television series. The discs have never been played or taken out of the case; they are brand new. I don't allow returns, but since they claim it is defective ebay allowed them to request it. They included a message with the request, stating that they had tried the discs in multiple DVD players and that the discs appeared to be blank. I sent a message on that same day, asking if they had tried them in a blu ray player. I'm positive there is nothing wrong with the discs and I believe that the buyer was just playing them in the wrong kind of player,neven though I specified in the title that the discs were blu ray and I stated in the description that the discs were blu Ray and that the dvd discs were not included. I never heard anything from them, so on March 18 I decided to accept the return so that I could get the item back and test the discs for myself and then resell them, and avoid a case being opened with ebay. I paid for a shipping label through eBay so that they could print it off and ship the discs back. According to eBay, they were supposed to ship the item back by March 25. However, they haven't shipped the item, nor have they contacted me at all since they requested the return on March 15. I reported them to eBay in March 26, but ebay won't tell me if they take any action. I'm uncertain what my next step is from here. My PayPal account is negative because of this return and I just want to get it settled and get the item back so that I can resell it and make my balance positive instead of negative. Do I need to contact eBay or is there a way I can open a case against the buyer? I checked the resolution center and there is no option that is close to my problem.

Shipping & Returns discussion

A buyer missed the end of my auction and now I get a message they want to purchase item after auction ended!  What to do?

Selling question

Does anybody else have this problem?


I just got a new computer with Windows 7. I downloaded the latest fresth Turbo Lister 2 program (I was unable to retrieve any profiles from my old computer, so I was going to set it up from scratch).


It installed fine, but when you first start it you have to create a new user by connecting it to your ebay account. As soon as the user name and password window comes up, it fades witha spinning ball then says


"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution becomes available"


I also cannot access the options/settings tabs without setting up a new user (they're all greyed out), which I cannot do as it crashes. I can't even check for updates.


Now I have done two things to try and help, neither have. I went to Windows Firewall and added it as an allowed program. I right clicked on the program properties and clicked 'run as an administrator'. Neither made a difference.


Halp! I list alot of things and cannot IMAGINE having to add each through the webpage! I'm spoiled with the lister!

I did send a message help thru Turbo's help page, but I suspect that could take forever.


Thanks if anybody has any info!!


Tools & Apps discussion

A buyer started a "didn't fit" return on an item purchased for $175. I approved the return. A week or so goes by and the buyer hasn't returned anything. I send them a message, then another week goes by. I get a message from them stating that the item just needed to be broken in and the fit is fine now, they will be keeping it etc.  I then ask them to cancel the return but no response or cancellation from this buyer and my money is still on hold with paypal due to the buyer dispute. What should I do?

Shipping & Returns question

Bidding & Buying question

Im under the 21 day hold, if i ship without tracking will I still be able to get my funds but ill just have to wait the full 21 days?

Shipping & Returns question

Mar 27, 2015 7:26:41 PM PT

What happens if i ship without tracking?

Its been approximately 10 days since items were delivered to buyer. Yet buyer has not left feedback. Would it be ok to "check-in" with the buyer & ask for him to leave feedback?

Selling question

Mar 25, 2015 9:14:20 PM PT

Can I ask buyer to leave feedback?

The subject is the message.  I can't believe how much time I have spent on this issue.


Thanks everyone,

Terry (frustrated)

Selling question

I received positive feedback "nice item" and then a few days later a note stating that I should have mentioned something she found undesirable about the item, and that I should have mentioned it. I sent a message to her that had I been aware of the issue I would have mentioned it, but hoped she was enjoying the item. She did not ask for a refund or make a fuss, but added a negative note to the positive feedback she had previously left. Can I ask eBay to remove the negative note?

Selling question

Mar 27, 2015 12:57:43 PM PT

Positive feedback with negative comment

WHat is BHFO ?

Bidding & Buying question