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Is this a trick question from ebay?


If I click no or I don't know, will they do something to me?


Also, what happens if I click the box that says "I am having more success selling through other channels..."?


I don't know...I just have an urge to click it as they've done nothing but frustrate me to no end.


Does anyone at ebay even look at these ebay surveys?



Selling discussion

Nov 24, 2015 1:16:14 PM PT

Trick question?

about 11 x 9 x 3.5. Thanks!



Fashion discussion

Nov 25, 2015 12:20:30 PM PT

Is this a genuine Coach City bag?

Others don't have that bottom seam and the creed looks way off to me but I'd like the experts to have a look. Thanks so much.



Fashion discussion



Good morning everyone.



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

This is the first time I've been presented with this problem for antique paperweight glass eyes.  The eyes were loose inside the head (but still in the plaster).  I worked with them to get them in place, and noticed this white film.  I thought maybe the eyes were cracked or broken, but they aren't.  I used cleaner to remove it.  The eyes stay clear for about 10 seconds, then this white film reappears every time.  Does anyone know what this is?  Is there a way to repair them or will they have to be replaced?  Also, anyone recognize the mold or maker?  It's a belton type with solid some and stringing holes in the head.  Only marked with a "0".  Found her with a box lot of antique doll heads. :-)  Thanks so much for any help!  Fog.Eyes.CMSonnenberg.jpg

Dolls discussion

this is ceramic but where is it from


Jewelry & Gemstones Board Group

My 95 years old aunt says it's gold plated, and it was worth $5000 about 20 years ago.

Any info will be greatly appreciated,









Antiques discussion

I have been searching arde, but haven't been able to locate it, maybe because I don't know how to add the tilde. The silver mark at the bottom right hand side says 'MC Ag 12g 61' . It is signed at the bottom left with Arde and the back says Arde made in Italy on one sticker and the other says 'Chez Moi Gioielli Via R Serafino, 12 Striano' . Anyone know about this company / artist? And a price reference? Thanks for all the help. 






 photo 20151125_151415_zpsppkejl5z.jpg photo 20151125_151336_zpsq1adlqgj.jpg photo 20151125_151318_zps6hnol8w3.jpg

Collectibles & Art discussion

I have these three sterling bracelets and I do not know how to describe them. I don't think they count as cuffs?



Jewelry & Gemstones Board Group

Nov 23, 2015 9:13:55 AM PT

How to describe these sterling bracelets

Below is an unmarked, but tested silver and gold sword or dagger hilt.


Any thoughts on the possible age, origin and type? -----> 18th/19th century U.S. Officer's???


Size approx: 5-1/4 x 1-3/4 in. Weight approx: 7+ oz. 


Thank you!










Collectibles & Art discussion

Nov 23, 2015 2:23:33 PM PT

18th/19th C. Sword or Dagger Hilt?


To voice your opinion on the 2016 changes, and late shipping measurements, go to your seller dashboard and click the "tell us what you think" button at the top of the pop up preview page.


It will look like this.....



Selling discussion

Nov 24, 2015 8:39:39 AM PT

Ebay late shipping survey



Pacific Grove California


Good morning everyone



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Can anyone identify what kind of stone this is?  I'm not really sure it's even a stone, it might be a bead and it may even be plastic.  It almost looks like a flower with the ab rhinstone in the center.  Maybe some type of molded stone?  I was just wondering if it had a specific name.




Jewelry & Gemstones Board Group

Nov 23, 2015 8:15:18 PM PT

What kind of stone is this?

I have tried every KW I can think of for this sweater and nothing seems to come up in a eBay search.

Any help would be great

Sweater is by Toms for Target

Thanks Vanessa


Fashion discussion

If someone could help id this sword it would be greatly appreciated

it is 34 1/2" from the tip of the blade to the top of the helmet. The blade itself is 28" long. On the bar across the bottom of the handle it has KSP




Collectibles & Art discussion

Nov 23, 2015 8:39:45 PM PT




Scene from Petit Jean State Park in Arkansas where some students from Diane's school went for a break trip.



New to eBay Chit Chat & More ~ EVERYONE WELCOME!


Jewelry & Gemstones Board Group

Nov 24, 2015 5:27:04 PM PT

help with description please

I have tried every KW I can think of for this sweater and nothing seems to come up in a eBay search.


Any help would be great


Sweater is by Toms for Target


Thanks Vanessa



Childrens Clothing Boutique discussion

ebay error

this error is wrong since I'm not trying to buy something edible.....

Any idea why this is happening?




Shipping & Returns question

Nov 25, 2015 6:08:40 AM PT

cannot buy plastic suprize eggs

I have these two lights, a corner light and I assume a tail light lens. I have not been able to figure out what these were off of. The corner light I think is for an old Toyota pickup, but mine looks slightly different from other parts I have seen. The part number is IKI 5173.


The lens I have no idea what it is off of. There is a metal plate inside that splits it in half. The part numbers are K 13294 and A 3361.


Any help would be greatly appreciated. I am usually good at this, but these two have me stumpped.



Motors discussion

Nov 25, 2015 12:05:45 PM PT

Need help identifying a couple of parts

Coins & Paper Money discussion

Nov 25, 2015 5:08:03 PM PT

Happy Thanksgiving

Hello Friends, Any help on identifying the maker and age of this train? Many thanks.IMG_6898[1].JPG

Toys & Hobbies discussion

Ja fick medelande från ebay 


Hej rudolf5092,
Vi skriver för att meddela dig om att vi har tagit bort ett objekt som du vann nyligen:
121818219674 - Mini Smart Själv Balancing Electric enhjuling Scooter balans 2 hjul Hover Board

Eftersom du redan har betalat för varan, behöver du inte göra något annat. Om ditt objekt inte har kommit ännu, bör det kommer snart. Om den inte gör det, då kommer du vill öppna ett ärende i vår resolution Center. Du kan lära dig hur man gör detta, plus hitta tidslinjer för att öppna fall på:

Mini Smart Själv Balancing Elektrisk enhjuling sparkcykel balans två hjul hover Board
Beräknad leverans: ons December två - Tue. 22 december
Linjetrafik: Standard Int'l Shipping
Artikelnummer: 121818219674
Transaktions ID: 1555502301002

Varför det fick jag??







 Ska jag inte får detta som jag köpte, ???

Hälsning  Rudolf 

Bidding & Buying question


I am looking for help with this Satsuma vase.  I was hoping someone would know the signature, the age, the type of art or anything else that comes to mind.  I thank you in advance for your time and your help!

Julie2015-11-24 001.JPG2015-11-24 004.JPG2015-11-24 011.JPG2015-11-24 014.JPG


Nov 25, 2015 6:09:52 PM PT

Satsuma Vase Signature, Age Help

It's that time again.  In between baking pies, post 'em if you got 'em!  Keep the pictures smaller to speed loading, and as always please no live auctions.



Carnelian and or agate with basket weave carved accents - unearthed from a pile recently. This weekend stank, but hunting in my own house was pretty good.



Sean Connery lenticular charm. 


Joan Rivers.

Jewelry & Gemstones Board Group

Nov 24, 2015 9:50:47 PM PT

Forget the Pumpkin Pie, pass the Eye Candy!

I need ot repace one of the "Candles", and havent been able to track down the color yet.  Ive gone thrpough Mr Stones but am afraid I may have missed it.


Its like a clear glass stone with a satin finish which gives it a nice glow.


Any ideas of where to look? Thanks!



weiss tree help pic.JPG

Jewelry & Gemstones Board Group

bottom.JPGPattern name please?  no marks on bottom


A Part-time eBay Sellers Group discussion

Nov 25, 2015 5:26:40 PM PT

pattern name please no marks

Lane or Drexel or ? Coffee table with matching end tables. They have a basket weave design on the fron of the drawers and a terrozo or marble inlaid pieces. No markings on them at all.




Home & Garden discussion

Anyone know the facemold on this My Twinn doll. Neck is 1996, body is tagged 2011. TIA~




 photo 112415 my twinn 001_zpsmejbvuki.jpg photo 112415 my twinn 002_zpsrhsotdv2.jpg

Dolls discussion

Nov 24, 2015 5:16:50 PM PT

My Twinn Doll Facemold ID?

Screenshot_2015-11-22-20-54-09-2.pngHi I have never seen these precious moments natively dolls before. Does anyone know how old they might be? Did they come with a creche?

Dolls discussion

Nov 24, 2015 6:13:26 PM PT

precious moments natively dolls

Motors discussion

Nov 25, 2015 5:11:59 PM PT

Happy thanksgiving

Hello I am hoping to get some help with ID on this Wool flate woven rug. it is about an 8 x 5 foot. PB230002 (640x480).jpg

Collectibles & Art discussion

Looking for help please with a signed Satsuma vase.  Looking for age, maker, anything really.  Thank you in advance for your time and for any help!

Julie2015-11-24 001.JPG2015-11-24 004.JPG2015-11-24 001.JPG2015-11-24 011.JPG2015-11-24 014.JPG

Pottery, Glass & Porcelain discussion

Nov 24, 2015 7:54:18 PM PT

Satsuma Vase Help

Someone possibly know anything about this artwork Thanks

This is done on wood It measures 47" x 23"

I think that the figures are mother of pearl

Someone did some quality work on this




Collectibles & Art discussion

Nov 24, 2015 5:26:37 PM PT


It has been 20-30 days since i raised a claim on ebay asking for refund or a replacement . Atfirst ebay did not reply so I contacted the seller and he asked me to ship the product back to him which i did and later when I called him up to ask what had happened about the item he told me to upload the shipping details on ebay which i did on the same night.

After 2 days of waiting for the response from the seller which he never did , I contacted him and told him that I want the replacement and I also told him i would be giving a negative feedback against him , then he threatened me and told that he will not ship the product until i giv him a positive feedback. 

I did inform this to ebay but no action was taken against him. Ebay has become useless and I think they dont have any authority over the seller so they are just emailing him and the seller never even checks his emails that is what i came to know after i mailed him about 15-20 times. Proof of caseProof of shipment

Shipping & Returns question

as I get my money back if I now say that the seller does not exist?Untitled.png

My Account question


Toys & Hobbies discussion

Brooch is marked 925 & 1MB. There is a mark below that I don't know? Any information on age, origin, maker would be very helpful.



Jewelry & Gemstones Board Group

Nov 25, 2015 1:50:59 PM PT

Help with mark on brooch

Here is the answer from ebay :



eBay eBay sent this message to (electronix001).
Your registered name is included to show this message originated from eBay. Learn more.
We were unable to refund you for your item  

Hi electronix001,


We're sorry there was a problem with your purchase. It appears that a resolution has been reached, so we won't be issuing a refund at this time. For more information, you can visit the case details in the Resolution Center.

Mini PC TV Box M8S Android 4.4 Amlogic S812 Quad Core 2GB 8GB XBMC 4K
Mini PC TV Box M8S Android 4.4 Amlogic S812 Quad Core 2GB 8GB XBMC 4K
Item # : 141782486250
Sale price: EUR 13.00
Quantity: 1
Sale date: Sep-23-15 10:19:51 PDT
Case #: 5090937361
Case opened: 01.10.15 21:31:29 MESZ
Case closed: 12.10.15 12:33:53 MESZ
View purchased item


Here's  details :


The eBay customer has sent you a refund through PayPal.
Final decision:
The case was decided in your favor and closed.
Reason for request:    article not received
Reason for opening of the case:  I have not received my product ever.
Definitely was a scam !!!  But where is the buyer protection ?
And details of paypal transaction :
Invalid or missing transaction code. Repeat selection.
What shall i do now ? Please help !!!!!!!!!!!!

Payments question

Hi all. I picked up this small painting and the more I look at it,the more confused I get ! I got so many conflicting opinions,most feeling it newer. The aging of the paper and the signature ,and the frame all say older to me,but the info written on the back confuses me. I thought the skys were a pastel,but they dont rub off yet feels chalky ? Any and all opinions would be gratefully recieved.DSCN3623.JPGDSCN3626.JPG

Collectibles & Art discussion

Nov 25, 2015 6:48:55 PM PT

Art folks, lm all confused !

Hi eveyone,


Can you all please help?


Below is an unmarked, but tested silver and gold sword or dagger hilt.


Any thoughts on the possible age, origin and type? -----> 18th/19th century U.S. Officer's???


Size approx: 5-1/4 x 1-3/4 in. Weight approx: 7+ oz. 


Thank you!









Militaria Collectors

Nov 24, 2015 9:15:21 AM PT

18th/19th C. Sword or Dagger Hilt?

Announcements says that:

 Send Invoice to Buyer

Error The following critical errors have occurred: A system error has occurred. Please try again


My Account discussion

Can anyone help me identify the maker of this china shaving mug?  It is marked "Made in Germany" and it appears that the painter initialed the mark with a gold cursive L.   It's funny to me - the decorative paint does not go along the back of the mug, but stops abruptly at the halfway point - I've never seen that!  


Thanks so much!



Pottery, Glass & Porcelain discussion

Happy Thanksgiving!

I know I haven't been around for quite some time, hope all is well with everyone.

I have 2 pieces that I was hoping someone could help me with.

First piece is a pink Depression? glass bowl. I've only found 1 other one and the seller thought it was Anchor Hocking. But didn't provide pattern name. I've looked threw my referance books and didn't see this pattern. I'm starting to suspect it's a newer piece ?

The second item (while it does have some issues) I think is absolutley gorgeous (JMO.)

Any ideas on country of origin? Era?

Thanks to all who take the time to look.


Measures 9 1/4" across and stands 4" tall




Now my second item, is a tureen I believe. There is a notch in the lid for a ladel.

Stands 11 1/2" tall with the lid on, 12" wide handle to handle.






Pottery, Glass & Porcelain discussion

Nov 25, 2015 11:43:41 AM PT

Glassies Please Help ID Pattern

We have just acquired what we think is a Guan Yin statue. Not sure if it is made of jade, soapstone or something else. It is hard, heavy, smooth and cold. The statue has characters on the bottom that we would love to understand. Can someone help us interpret what the bottom says and what kind of stone this is carved from?









Antiques discussion

Nov 23, 2015 5:02:03 PM PT

Need help identifying Guan Yin statue



I am new to this community and I hope it is okay for me to ask, does anyone know anythign about this? It has bubbles in it and gold dust. I was told it was possibly Murano. 

If anyone has any ideas of the worth and maker so I can make sure to list it correctly, I would sure be very grateful! 


Thank you Smiley Happy 


Collectibles & Art discussion

Thanksgiving graphicsHeartCAROLYN

Jewelry & Gemstones Board Group

Nov 26, 2015 6:20:10 AM PT


I have this salt shaker and no idea of the maker or pattern.....no marks on the bottombest.JPGbottom.JPG

Pottery, Glass & Porcelain discussion

Nov 25, 2015 6:55:59 PM PT

pattern name for salt shaker

I've had approx 600 sales or so since I started selling and have never seen a buyer like this-10 negs/neutrals of their last 20 purchases. So I have a 50% chance of getting my first neg!

I upgraded (free) shipping on an item that could have gone first class (it's going cross country)-hope that makes them happy!

At least I won't have to wait as long for "their opinion" to hit my account!


Selling discussion

Nov 23, 2015 1:10:56 PM PT

Please Wish Me Luck With This Buyer!

the weekly chat!! Holy Cow!! While I am happy some "stronger" personalities are going out to bat for us "littler" guys, I must confess, I would last in Griffs shoes about 4 minutes before I would wrap my hands around a certain bll bsters neck and remove him from all future chat sessions. Talk about arguing for arguments sake! "Hey Griff, If a spaceship lands in my yard and I ship it on Tues, and the shipping label doesn't get  scanned  will my metrics be off if I can have it deliver itself??"" I mean, it hasn't happened But what if it did?? It could be a 6,0000000000 billion dollar mistake which makes my problem very serious and me VERY IMPORTENT!  Hey Griff, you haven't anwered me, this is very importent and it is a violation of code 4567 GTY xyz worth 5000000 every mili sec per kl, and I know this for a fact because I do. so there. Anyway, Happy Holidays everyone, and let us all, try to be a little kinder this year, 

  and maybe take ourselves a little less seriously. And thanks to everyone at ebay buyers and sellers who have held their tongue and pen, esp  when they really didn't want to. 

Selling discussion

I have this wanting me to download everytime i open ebay . smart_tag.js from secure-gl.imrworldwide.com


What is it?  is it safe?


Shows up only on main ebay page, when I refresh, open new window/tag, only happens on ebay

Using desktop pc windows 10






Looks like Ebay either fixed or removed that java script that wanted us to save or download smart_tag.js

Cause I no longer get the download message

Getting Started question

Well, I knew it was only time before this would happen again.  I had a big order, YEAH, from someone in China ICK.  Last time that happen they bought about the same amount of items and then all my Victorian Designs ended up in the China manufacting companies.  Once again, everything basically that is an art deco pin or brooch was bought in quantities, guess so they can be distributed out to everyone.  I don't know what to do, it is being shipped to some auto fabric dealer in California and her ID says China, her living place is China.  


Also she didn't ask for a combined invoice so she paid over 200 plus for shipping.  Which for some reason ebay won't call paypal anymore so I can't get any refund for whatever I refund back.  This has been a constant argument with ebay from the last 3 years.  They know it is wrong, they just keep doing it.  But here I am once again, having to ship to a US address and now my design that I keep finding and having made will be out there for the entire world, of course with free shipping.  Ebay told me I had to ship, since it was a USA address and that they no longer talk to paypal so no money back on the shipping end either.  I don't want to ship, what do I do.

Selling discussion

That they were looking at my helmets on ebay and below my listing it says buy Zox helmets on Amazon ugh we are doomed

Selling discussion

Nov 23, 2015 9:41:43 PM PT

I was just told by a friend

I sell batteries on here, and we get a lot of orders daily for them. We handle hundreds of battery orders daily on multiple sites, so of course mistakes can happen and I always try my best to fix them. I recently had a buyer report to me that they were sent the wrong kind of batteries (they ordered AA, recieved AAA). This doesn't happen often, but I've experienced it enough to know what to do, and generally instances like these are dealt with quickly and everyone is happy. Of course, I accepted that it was our mistake for sending the incorrect batteries, despite having no proof, and gave the buyer a couple of options for rectifying the situation. The options were as follows:


1. Return the batteries (I pay shipping), and recieve a full refund.

2. Return the batteries (I pay shipping), and I send them the correct batteries.

3. Keep the batteries and recieve no refund.


The buyer has not opened a return case, and this has been purely through the messaging system. The buyer is repeatedly telling me that he "can't" return the batteries, that I'm playing a game with him, he doesn't have time for this, etc. etc. - generally just giving me a hard time. I keep telling him the only thing I can do is what I listed above. He is unwilling to send the batteries back in any way but still wants me to fix the problem- I haven't even asked from proof that he did recieve the wrong ones, as generally they just return them and whether they're wrong or not we give the refund. I'm beginning to think this guy has used the batteries and is just trying to get more money/free stuff from me.


What should I do? I don't want them to leave nasty feedback, and I've always been extremely accomodating when it comes to fixing problems with buyers but this guy has been going back and forth with me for weeks now about this.

Shipping & Returns discussion

I shipped an audio component in a USPS flat rate envelope, the buyer claims that it was damaged in shipping.


I put the component inside of plastic bags to protect from moisture then put it in a box and them put it in the flat rate bag. He claims that a 1/16" thick stainless steel face plate was bent in the mail. The item cost was $50, I told him to contact USPS and let them know what has happened because under normal circumstances this should not happen. He tells me that he is thinks it is my fault and will see me pay. My question is how do I get him to file the insurance claim when he refuses to? I cant see this happening unless the package was severely mishandled, therefor I deserve compensation for my item that was destroyed in the mail.


I do not think I have the original reciept for postage, will I need it?

Shipping & Returns discussion

Nov 23, 2015 2:24:09 PM PT

How to handle this?



I don't know why they show in my listing...  I didn't see them when I created it, or when I revised it, so I don't know how to fix them or just get rid of them.

Selling discussion


I had a van for sale. I received 11 bids for it from four different bidders, 3 of them had ZERO feedback and one of them had a feedback of 1.  The winning bidder, of course has not paid the deposit and has not responded to any of my emails.  So now, I have to wait for eBay to give him 7 days to pay (which he won't) before I can relist it and get my Final Value Fee refunded.


How can I prevent this from happening? All of the 0 feedback bidders were from brand new accounts as well. Is that just some strange coincidence? Of course not!  I'm pretty sure that none of these bidders actually planned on buying the van. I'm sure they all had some sort of plan to try to scam me out of my money. One of the bidders was from California, and the van (which needs to be towed) is in Connecticut !  





Selling discussion

Nov 24, 2015 6:36:14 AM PT

Problem with Zero Feedback bidders

Ebay for New Sellers a 21 day hold to get paid Ok so not fair we as sellers ships items in 3 to 5 Days and to hold payment for 21 days is so not fair.Reality if I buy something and its not as described I will report it in less than 4 days.I thank a 7 day hold would be fair. Its like Ebay dont wont new Sellers.In truth not all on here wishes to sell 25 items a month.

Selling discussion

Nov 24, 2015 7:59:19 AM PT

21 Day Hold PayPal

I know that a buyer did it to me. He contacted me and offered me a price, that I raised slightly and we came to a deal. The item shows sold on ebay at the price that I asked and that he paid. I've since asked him how he did it, but he never clarified it to me. Any input? Thanks.

Collectibles & Art discussion

...after Christmas/all year long? I have some Christmas items listed (trinket boxes, figurines, art for example) that may not sell before Christmas and I'm wondering if I should continue the listings after, or pack them up til next season?

Thank you as always for any advice!

Selling discussion

Nov 24, 2015 5:31:59 PM PT

Do Christmas Items Sell...

So I thought I would list a few items this evening but it is taking eons to get one item listed. It is seriously painful. I feel like banging my head against the monitor. Is it my computer or is everyone bogged down tonight?

Selling discussion

Nov 25, 2015 4:51:03 PM PT

Is it just me??????

I know I can block bidders for this reason, but am I allowed to tell a bidder who has contacted me trying to negotiate my price/shipping down (even though I don't list Best Offer as an option) that, because they've left numerous negative feedback for other sellers, I don't feel comfortable doing business with them?  I wonder if buyers realize that many sellers review a buyer's feedback left for others (since true 2-way feedback was taken away from sellers many years ago), and if it would help some buyers from being so thoughtlessly trigger-happy with the neg FB.

Selling question

Say I'm over my free allotment, I then list an item and I pay the $.30 insert fee.  If the item doesn't sell and I want to relist, am I charged another $.30?  And if I am and the item then sells, do I get $.30 back or the $.60 that I've paid at that point?  Thank-you!

Buying & Selling Basics discussion

I was just notified that a case has been opened on an item I shipped on the 10th.  USPS says it was "tendered to final delivery agent" on the 17th.  That tells me I did MY part.  What would you do?  It was a $10.99 item with $10.00 for shipping.



Selling discussion

Unable to print shipping labels.  Anyone else?

Shipping & Returns question

Nov 25, 2015 6:48:12 AM PT

System unavailable. Please try again later!

eBay Shipping went down for me approx 25 minutes ago.  Anyone else?  I've tried two separate browsers too.



Technical Issues discussion

Can't print labels, can't use bulk edit, can't sell similar or relist individually either.



Selling discussion

Nov 25, 2015 7:50:18 AM PT

FGS get it together eBay!!

Hello, I recently received an invitation to activate 5x ebay bucks, which I immediately activated. It was going to expire tonight so I got busy and purchased some Christmas gifts. I just checked and I only received 2% on all of the items I purchased, none of which were in any categories that do not qualify for ebay bucks (most of the items I purchased were clothes, home and garden, and jewelry and collectibles). Instead of the $12 I got, it should have been $60. So... are the bonus bucks added after the promotion ends later tonight? Or do I need to call customer service and find out why I didn't recieve them? Thank you in advance!

Bidding & Buying question

Recently won auction with item described in photos (on box and instruction sheet) as "Made in Japan." 


Item received was marked as "Made in Hong Kong." For this vintage toy, there is a marked change in quality between those made in HK (lower) vs Japan (higher). Contacted seller who said he won't issue refund as auction specified no returns. 


I say item received is not as described and want a complete refund. I took the information provided by the photos ("Made in Japan") as an accurate description. There was no indication from the photos item was not made in Japan.


Your thoughts?

Bidding & Buying question

Nov 25, 2015 8:07:54 PM PT

"Made in Japan" vs. "Made in Hong Kong"

My item didn't meet reserve, can I sell to the high bidder


Bidding & Buying question

Ne cesito cancelar el bunk beds no vivi cerca del envio

Payments discussion

Nov 24, 2015 9:26:03 PM PT


I have opened an ebay store and it has been doing ok but since then my seller dashboard says my seller performance is below standard. I Print out my labels and ship out without any issues. Is there a way to get this back up to good standards ? Should i adjust my shipping timeon my items ? I notice tis happen when i converted over to a eBay store and wonder if going back to regular account status would fix it as well. I have had only 2 refunds due to items being broke during shipping. but i feel that most of the items i'm not getting any feedback is hurting me as well. I still think it has somethng to do with the shipping time and maybe a mistake i'm doing in my listings. thanks for the help i want to get my rating back up where there where last month but since the 20th it has dropped down. Ebay is now holding my fees until Item is recived and they never did ths before until now. Thnks for the help. 

Starting an eBay Business question

Nov 24, 2015 6:36:10 AM PT

seller performance dropped ?

Hi, I have spent the morning trying to find an email address for ebay customer support to no avail. I bought something last night which went just below my maximum bid and paid for it straight away. When I got up this morning, I had a message from them saying: 

Sorry not willing to sell for this amount. I will have to check with my son who lives in New Zealand selling for him.

as well as a message from ebay saying the order had been cancelled as the item was no longer available. What happens here? I would have thought that if you put something in an auction without a reserve, be that ebay or any other auction, that you can't just decide after the auction has finished and the winning bidder has paid that you don't want to sell it for that amount; if there was a certain price you wanted you either put in a classified ad or set a reserve. Obviously, this costs more and I'd have thought they were now legally obliged to send me the item. I am currently in the middle east and not willing to spend a lot of money on my UK pay as you go mobile talking to customer support and can't find either live chat or an email address for them so hoping you guys might be able to help? I have been an ebay member for about 12 years now and never come accross this before; as a seller, I have certainly sold things well below what I wanted but thought I had no choice but to send the item. Frustrated with this to say the least!

Thanks, Gareth

Bidding & Buying question

I've got three items that were won by buyers that don't have ANY feedback.  They're all late in paying.  Is there a way to block buyers that don't have a certain amount of feedback?  I know they have to start somewhere. It's just very frustrating.

Bidding & Buying question

Hello, can you please tell me if you can designate an item to be sold locally?

E.G.- Just in the Chicagoland Area.

Thank you

Selling question

Nov 24, 2015 5:40:47 PM PT

Selling locally Only

I'm trying to find out how this works. I made a bid on an item, lost out at the last second, informed the item was SOLD at $1.00 more than my bid. But then  checking my watch list i notice that the item had been relisted again for $5.00 less than my last bid.

Can anyone shed some light on what just happend.


Thanks< Pete

Bidding & Buying discussion

Nov 25, 2015 9:11:37 AM PT

Sold but relisted

I am thinking due to high traffic volume on the eBay site some functions are slow or not working.  On two different computers and three different browsers we can not get the "See other items" for any Sellers to show up.  We get a message that says something like Seller ID cannot be displayed or ... if others are having this problem then I would say it is high traffic volume.

Bidding & Buying discussion

Nov 25, 2015 9:05:26 AM PT

"Other items for Sellers" will not display

why are buyers requesting item numbers be written on outside of shipping package?


Shipping & Returns question

I am trying to become a new seller but am having a hell of a time getting my merchant gateway to work.  My husband and I chose a bank merchant account instead of Paypal because of what we've heard about Paypal always taking the buyer's side about returns. We will be selling estate collection items such as estate jewelry and vintage watches, and we didn't want to risk an expensive problem.  


I have spent the last week chosing options in Authorize.net before going active. My bank made my account active today, but I continue getting this response in ebay:


We were not able to set up your payment gateway provider on our systems It appears your gateway account has set certain optional fields to required. This may be a result of a gateway setting reltated to fraud screening or risk management, or to a setting in your hoste orer page or virtual terminal configuration.


Please check your gateway account config and make sure any other authorization fields are set to optional. eBay sends the following info in an authoriztion request - cardholder billing address, card number, card expiration date, amount. Message from your Payment Gateway Provider: Description is required [33].


Authorize.net would not offer an opinion on this, and neither would Wells Fargo Merchant Services. We figure we've required something that doesn't jibe with eBay processing, but there are so many permutations possible, we can't guess what choice we made is screwing everything up. 


Any advice would be greatly appreciated!!!


Caleen Peters-Martin  

Getting Started discussion

Nov 23, 2015 8:21:21 PM PT

merchant payment gateway troubleshooting

I was trying to place a bid and once I click on confirm bid it will then say buyer does not have a linked PayPal. What does this mean?

Bidding & Buying discussion

Nov 23, 2015 6:42:10 PM PT

help a confused buyer

I can't sign with my email I don't under stand why

Getting Started discussion

Nov 25, 2015 8:43:55 AM PT

signing in

A few days ago I won an auction and immediately tried to pay via Paypal. When I did so, I got the message "(Seller's Name's) PayPal account is unable to accept your payment at this time" and to contact the seller for help with completing order. I emailed the seller and he responded the next day with an invoice with a side note to pay via paypal to another email address he provided because their original Paypal address is under review (not sure what that means).


I responded by asking was there a way to pay them via the ebay checkout system and got no response until today with another invoice reminding me to pay. Would it be considered paying outside of ebay if I paid directly to their Paypal account? I really would rather use the ebay checkout system, but this seller seems to not want me to do so. I'm just wondering what I should do next since I have never encountered this before.

Bidding & Buying discussion

Over in my selling account I had a question on one item that I thought would be of general interest - so when I answered it i made sure to check the box for adding it to the bottom of the description in the listing so that everyone else could see the question andthe answer. But shouldnt that happen right away? Ive been waiting for several minutes now and there is no change. I logged out of my selling account and into this one but when I view the listing from here it still doesnt show the Q&A at the bottom. Yes I hit Reload or F5 as well.


I guess I can add the Q&A manually at the bottom of the description as an addition - it alreay has bids - but I thought this would happen automatically if I checked the box for it. Oh  well.


Hey - wait -- does this not happen if the listing is ending? The auction has less than 8 hours to go.

Selling discussion

Nov 24, 2015 1:12:04 PM PT

Q&A not getting added to the listing?

Recently purchased a Vintage Toy  listed as Mint in Box. Photo showed immaculate front of box.


Received a box with damaged backside, crumpled/dented and scratched/ripped label. Item itself was in great condition, no problem with it. Damage to box was not disclosed. I expected a great condition box and item. 


What do you think? Am I misinterpreting Mint in Box? Would I be eligible for partial refund check based on item not as described?


I'd appreciate your response.

Bidding & Buying question

Nov 25, 2015 7:54:15 PM PT

Mint in box: item and box?

Are bear skin rugs (authentic taxidermy, not faux) allowed for sale on ebay? I have a taxidermy item I'd like to sell. I see all sorts of animals such as wolves, lions etc listed under taxidermy......  Am I correct in hearing that a bear skin rug cannot be listed?


Thank you

Selling question

Shipping & Returns question

Bought a pair of brand new shoes, had for 3 weeks, very gently worn.  Soles show no wear, they fit great... problem is, during week 3 the side seam split open.


These shoes are defective and the seller is not being receptive to remedying the situation.  He told me his return policy is 14 days, including defective items, but his listing does not specify anything regarding defectiveness.


When I stated that his policy did not specify this, he told me that "Defects could be 1 month, 2 months, 365 days. It could be 14 days. Ebay's 14 day return policy is for all products, all defects."


While I understand defects could happen at any time, I think having the seam split out after 3 weeks of gentle wear is not acceptable.


I am planning on escalating this but would like to know if I even have a case.


Thanks for the help!



Shipping & Returns question

I won an auction a week ago and paid for it that night. It has yet to be shipped and the seller wont respond to my messages. what should i do?

Bidding & Buying discussion

Nov 24, 2015 12:28:47 AM PT

seller not shipping items i paid for

How long does seller have to ship the item?
I won and paid on November 15 and the only message I got said that their grandson turned of their notifications. The estimated arrival was November 21 and in the listing it says that they ship in 2-3 days and it would go out priority mail. Today is the 23rd and I am not getting reply to messages sent. I only paid $.99 free shipping and I think that why they don't want to send it out. What do I need to do?? Thanks

Shipping & Returns discussion

Nov 23, 2015 7:52:47 AM PT

not responded to messages sent

made a mistake in two orders try to communicate with the seller before I realized shipping but I've failed if I can help I will thank him. Thank you

Shipping & Returns discussion

Nov 23, 2015 8:06:52 PM PT

Adalberto Fernández

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