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Looking these up for a friend.  These seem to be the same pattern, but the plate is Hutschenreuther and cream pitcher is Made in France with a house logo and name (can't read) in bottom half of house.  Appreciate any help on this maker or name of pattern.  

Have no idea what the Mabel Kelly 1981 is on the bottom. The "house" just doesn't appear to be a mold mark! Just doesn't make sense to me.  Thanks for any info!



Cream pitcher B&B plateC Pitcher mark++

                                                                                             Bottom of pitcher

Hutschenreuther mark-plate

   Bottom of B&B plate


Pottery, Glass & Porcelain discussion

May 19, 2015 9:05:51 PM PT

Help with ceramic mark, pattern.

Etched signature - looks like "Louson" - anyone familiar? Vase is approx 4 inches tall DSC_3705.JPG_DSC3721.JPG

Pottery, Glass & Porcelain discussion

May 20, 2015 2:22:32 AM PT

Signed "Louson" Art Glass Vase ID


Collectibles & Art discussion

May 20, 2015 7:29:27 AM PT

Help with artist identification

This little angel fish measures about 2 5/8" tall, 2 3/8 inches long and 1 1/8 inches wide at the base. He is turquoise and unmarked. I have seen the same shape listed as Shawnee on ebay, but in my Shawnee book he is not pictured. There is an angelfish in the book, but his mouth is droopy and quite different. I haven't been able to find this fish anywhere else on the internet. I've done searches for vintage pottery fish/ angelfish. My Shawnee book is dated 1994, so maybe he is in a newer book? Does anyone recognize this fishy? Thanks for the help!


Pottery, Glass & Porcelain discussion

Hello again! I can't seem to stay away! I am confindent I'll get accurate "expert" opinions from you! This time I have acquired what I think is an Antique/Vingate Cannetille Filigree Elephant. He is marvelous and finely wired. Bright Enamel accents and toes. 
Bale is marked SILVER. Does that help date it? It appears to have a gold wash? I love the chain. Have included a photo of the original box if that helps. Is it Turkish? Chinese? Old new? I haven't found anything similar! Thank you again!! 
Elephant Pendant 001.JPGElephant Pendant 002.JPGElephant Pendant 003.JPG

Jewelry & Gemstones discussion

A buyer won the bid for an iMac I was selling. He is having trouble getting the money together to pay. He says he is having trouble with Pay Pal (my preference to receive payment), and wants to possibly send payment through USPS. He doesn't say whether this would be cash, check or what. Can I tell him no I want PayPal or nothing? Then end this transaction and relist my item. Item #  251955342290. The auction ended on 5/17.

Payments question

May 20, 2015 4:13:01 AM PT

Buyer wants to pay by check in the mail.

A buyer left me negative feedback after they asked me a question about the item they had mistakenly bought from me. They stated in the feedback comment that I gave them an attitude, where I did not... and yet I can not have it removed unless the buyer agrees to retract it... How is this allowed to happen? My feedback up till that point and my buyers all praise me and my communication with them.. even the ones who return items, mistakenly bought other items or found something wrong with their item leave me good feedback because I work with them and make sure they leave my services happy and satisfied.. I always put forth 100% help and understanding with my customers. 


Why and how can someone who made a mistake with an impulse buy from one of my auctions be able to get away with such lies and falsehoods? 


The item was a promotion poster for video gaming items.. the buyer thought they were purchasing the items and was upset to find out that they were only receiving the poster.. this could have all been avoided if they read the description of the auction, let alone the Title of the auction before they jumped the gun and purchased it... 


Here are our corrospondence between each other:


Buyer: Can you tell me if this is a poster or are sending the two items?


Me: The poster is already on its way to you.. there is no controller or headset with this auction... It was stated in the description prior to your purchase, thank you for your question.


Buyer: I'll send it back no worries keep it the change your welcome


Right after this, they left the feedback... I dont understand how me clearly answering their question can be confused as me giving them attitude.. They obviously where mad at the fact they bought something that wasn't exactly what they thought they were getting (which they admit to making the mistake on their own part) and then they took it out on me because they were already mad about it and somehow made the mistake or misreading my reply as an attitude... 


How can this even be allowed to happen? How can I get this straightened out? I've tried contacting the buyer and explaining to them that they misunderstood and mistaken my reply to them.. but they refuse to get back to me.. What can I do about this, because this feedback is obviously untrue and undeserved.



Selling discussion

I'm getting a little sick of buyers not reading my descriptions that say "DO NOT MAKE A PAYMENT UNTIL I SEND AN INVOICE" (and eBay TOLD me to do that when I talked to their repreaentatives) because a majority of the time, the shipping calculator doesn't estimate the proper amount, or estimates for the wrong type of postage, and then the buyer gets mad at ME because THEY didn't read. Then I refund them and send the invoice when I have the correct shipping amount. On their end it says they've already paid. How hard is it for them to have a properly working system in place? PayPal and eBay are currently the same company, so why are the two sites not talking to each other?! I'm getting so frustrated that I'm debating on not using eBay for selling anymore.

Almost every other customer I have had has not read the description, and got mad at me for their incompetence.

There should be a check box that says "buyer pays for shipping, estimate to come at time of purchase" because I'm sick of this.

Selling discussion

May 21, 2015 8:09:33 PM PT

Invoices - Angry Venting

I've been a eBay user for years, I've had more problems with sellers lately then ever. I bought an iPhone 5c paid promptly, the seller totally dragged their feet on shipping I tried contacting them asking what's going on. I get a nasty message from the seller threatening me that because of my previous message they don't feel comfortable sending me the phone!?!?!?!? I called eBay and told them what happened they sent this bipolar seller a cancelation request. I haven't been a seller in years but what happens if the seller doesn't respond and eBay refunds me? Does eBay do anything about crazy sellers?

Bidding & Buying discussion

May 22, 2015 9:14:33 AM PT

Vindictive seller



I purchased and paid for an item on 5/16.  The seller has not provided any shipping information.  I've tried contacting the seller and did not get a response. When should I start claim process? I feel like a week is plenty of time to ship the item. 





Bidding & Buying discussion

May 21, 2015 1:22:21 PM PT

Seller not responding...

I have a US buyer who won an auction a month ago.  After they won the auction they contacted me and said that "for security reasons" they couldn't pay through Paypal and they asked me to cancel the transaction.  So I issued the "buyer requested" cancellation and they approved it.  Then I archived the transaction, relisted the item and forgot about it.


This morning I noticed an email from Paypal that said I have an eCheck payment that cleared.  Since I didn't have any items awaiting a eCheck I took a closer look.  I confirmed that my Paypal account has the money.  And I confirmed that the payment is for this cancelled Ebay transaction. Ebay doesn't show that the buyer has paid but when un-archived the transaction went into the "Awaiting Shipment" folder.  


I sent the buyer a note in Ebay asking them to confirm that they made the payment and haven't gotten a response.


The buyer is in the US, has 4500 feedback and 400 transactions in the last month.  So they are very active.  He seems like a great customer.  But I don't understand why Ebay would allow a buyer to pay for a cancelled transaction and I'm concerned that if I ship the item the buyer will request a refund through Paypal and get their money back because the trasaction is cancelled.


So I'm thinking about refunding the buyers money and asking them to buy the item again.







Selling discussion

Picture i bidded on. I didnt realize i was obgligate need to cancel

Bidding & Buying discussion

May 21, 2015 11:56:40 PM PT

lion n cheetah pic

Seller tried asking for more money after the auction ended. When I refused he just issued me a refund and relisted the item again. How can I report this?

Bidding & Buying discussion

How did they get my address?

Bidding & Buying discussion

May 22, 2015 9:07:42 AM PT

receiving item I did not bid for?

I would like to report a return abuse.  And, would like to do that without calling CS.


Have seen it before, but not now.  Has it been moved?


Thanks for the help,


Selling discussion

May 22, 2015 8:01:03 AM PT

Reporting a buyer for abusing returns.

The cheetah n lion picture.... need to cancel item

Bidding & Buying discussion

May 21, 2015 11:53:48 PM PT

Cancel a purchase

I have a Buyer that is saying the handbag I sold is a fake.  She went straight to ebay to ask for the return so I emailed her to ask why she thought it was a fake and that I would refund her if she was unhappy but could she pay for the shipping.  She wont even answer me back.  My question is can she leave bad feedback if I take the return? I rather have to pay for shipping then getting the neg feedback.

Thanks Steph.

Selling discussion

Hello. I have been shipping for a while so I am familiar with rates, etc..My question is, this is the first time I have ever shipped clothing via PM in a poly bag. I know it should travel with other PM correct? So that would include boxes? Or do they separate lighter PM from other heavier PM??


Usually I ship my clothing via FCM but this time It is 14 ounces. The bubble mailer is a dollar more. My margins are not high so I am trying to maximize my profits so yes every dollar counts but anyways...


Do you think, in general, mailing in poly bags would be subject to damage by other heavier boxes via PM? As compared to FCM which usually deals with only envelopes/lighter articles, so the poly bags would be safe you know?


Thank you

Shipping & Returns question

Can help please with authenticate lv bag date code is embossed under strap noo947 thanks

Fashion discussion

May 20, 2015 6:36:54 AM PT

please help authenticate this lv bag

I recently purchased a Sega Genesis Console from an inexperienced seller. Its not uncommon to find sellers with little feedback selling old game consoles. Usually a mom who is cleaning out the attic and trying to get rid of her now grownup kids old stuff. The packaging was horrible to say the least, but that's not the frustrating part. The frustrating part is that the console didn't work. I thought maybe it was the cable because I wasn't getting a signal from the console to the TV. So I purchased a new cable. I immediately contacted the seller and she was apologetic and told me she would refund me my money. I told her that I would wait to see if the new cable fixed the problem. Well when it arrived a week and a half later, it didn't fix the problem. Still not getting a signal to the TV. I contacted the seller on Tuesday of this week offering to work out a deal. Maybe a partial refund so I can try and sell the console for parts or repair. In the end I would probably lose money in this deal, but I didn't want to overwhelm her and make her have to pay for return shipping. I didn't hear back from her and so I sent her another message this morning. Haven't heard back yet. So I'm getting a bit frustrated. I don't want to open a SNAD case, but I may have no choice. Other than continuing to wait patiently for her answer, are there any other options available to me? All I was asking for was a partial refund of $8 from a total payment of $32.80. Even if I sell the broken console, I'm going to lose money. I could try and get the whole amount back, but I'm just not that kind of buyer.

Selling discussion

May 21, 2015 12:18:34 PM PT

Patient but Frustrated

This was my first item I sold but been a buying member for years! This person claimed he bought item but there is nothing present in my paypal account and I never accepted any other type of payment. The buyer isn't too clear in his short emails but I don't want to give myself a bad name. Can anyone suggest or let me know how to solve this? It show item sold under eBay but no signs of payment and pt is requesting refund. How can I give a refund when I never seen a transaction in paypal. Also ebay is asking getting for money when I never really received any money! Thanks to anyone with some answers!!

Selling discussion

May 21, 2015 11:22:01 AM PT

seller claims he paid for item

These look okay to me but I am not crazy about the original part of the sole, it doesn't quite look like leather to me and imprint looks slightly blurry to me. Any help would be most appreciated!


Fashion discussion

May 20, 2015 11:18:36 AM PT

Chloe Boots second opinion on authenticity

I purchased this item from sellers webpage and saw she also had it listed here on ebay. This is the actual purse I already purchased, item number is 161697122967. Any help authenticating this item is very much appreciated, thank you! It does have the YKK on the zipper.

Fashion discussion

I buy item, but is not like described, contact seller after this i received full refund via paypal, item show like unpaid, again contact member to cancel transaction, it canceling but item is still show like unpaid, see the picture.

Where is the problem? 

Member To Member Support question

May 20, 2015 1:42:51 AM PT

Cancel a purchase

I use the automatic relisting option.  Well now we get charged .30 for each item after the 20th listing per month.

I'm trying to get control of this and want to know if there is a way for me to track how many listings I have had at any time during a month.

I would think it would be easy to get this info....but I have yet to find a way.

Selling question



I'm having a very frustrating issue with my flat file in the FileExchange. I'm getting thrown an error 21915103 "Product info not specified. You must specify SellingManagerProductDetails." I don't understand this because the file was working not but a few days ago.


I've attached the file. Any help would be greatly appreciated!



REF#769279725 for any eBay staff so inclined to look into this.

Tools & Apps discussion

May 21, 2015 2:08:17 PM PT

Error 21915103

If a seller offers multiple shipping options in listing, should the buyer wait for the invoice with the chosen shipping before paying?

Getting Started discussion

May 19, 2015 8:26:36 PM PT

Shipping Options

How long do you have before you are required to pay for an item after you've won it?

Member To Member Support question

May 20, 2015 9:52:11 PM PT

Paying for a purchase

hi i left negtive feedback to other seller. so i need to change it to positive


i contacted with seller. the seller doensnt have enough request


so can u solve this problem??

Member To Member Support question

May 19, 2015 6:54:44 PM PT

Leaving and receiving Feedback

why cant i comment to ask a question for more clarification after i post here

My Account question

May 20, 2015 10:06:29 AM PT

commenting after an answer

I have never had this happen before, but the item shows as delivered and I never recieved it?! I contacted the seller which obviously sent it because my tracking showed it as delivered. I opened a case with usps who finally said they don't know what happened... I wrote notes and posted it on the mailboxes to my apartment complex and no response.. I drove to all the apartment complexes on my street to ask if they know anything. The weirdest thing is I have a locked box so no one could have taken it. Are aliens into wifi cards and screws theses days? Maybe their UFO broke down. Seriously it's only around $20.00, but the principle of paying for something and getting nothing is eating me up. Can I do anything or am I out of luck.. Thank you in advance for any replies.

Member To Member Support question

May 21, 2015 1:12:45 AM PT

Didn't receive your item

hello sir or madam 

i have been bought air conditioner used
but after that the seller doesn't reply to me
and i can't pick up it.
i need someone help me to ship the item.

Item no: 400916204730
Sale date: 05/18/15

thank you 

Member To Member Support question

May 19, 2015 8:25:48 PM PT

Didn't receive your item



Someone bought all 14 yards and rather than wait for an invoice, they paid $27 in shipping.

I was able to ship it in a regional A box for $10 (numbers all rounded off). I've refunded the difference, but how can I get credit for that on my fees account?


I called eBay and got a foreigner who just could not understand my question. Kept telling me I can void the shipping label. Well, oh duh- I'm shipping the package today. That's not the problem. I hung up.



Member To Member Support question

May 20, 2015 8:49:38 AM PT

Refund amounts and timelines

Hi Ebayers!


I purchased an item and discovered after purchasing that my address was outdated. I wrote immediately to the seller to ask them to send the item to the updated address. I wrote to both contact methods provided by the seller. Both of those messages were sent within moments of the purchase. However, the item was delivered to the wrong address.  I have written to the seller 3 business days ago and I have had no response. 


Help--what can I do to either get my money back or get me item!?!?!

Member To Member Support question

May 21, 2015 3:34:53 PM PT

Didn't receive your item

My selling manager pro is down and it doesn't even look like my normal page. The only thing that shows is the following.

MyEbay.BIZ.USER_NOTE_MARKDOWN_ERROR . This is highlighted in red. Ive had a lot of glitches over the past 6 months but this looks like a major change has been done. Was there any changes that I may be unaware of. Any input would be appreciated. Many thanks. Ed

Member To Member Support question

May 21, 2015 10:36:05 PM PT

Selling tools

I am wondering if I can do this. I have no need of those pheripherials: two mouses, mouse mat, portable speaker, etc etc... Since the laptop is not brand new and it's used.. I am thinking of putting those in as a bonus... Is this possible?

Member To Member Support question

here I leave the tracking number (1Z2301029092359468) where I find that the package already is with the seller and not yet issued a refund for the cost you pay.

Member To Member Support question

May 20, 2015 5:06:12 PM PT

Didn't receive your item

I have a question. I have listed an item three times, each time I have had a scammer try to purchase the item. They all have the same address, which is my first red flag. The second time I chose to cancel the transaction as soon as the buyer demanded I send the item without him paying first. I contacted ebay because he had horrible reviews. I was refunded my final fees and was able to relist that day. Now, again I have another scammer. Has not paid and has the same name and address as the previous two scammers. I canceled the transaction again, but now that I think of it, the associate with ebay told me not to cancel transactions because I may not get my final fees back. If money was never exchanged and the address can be proven as false is there as way to get the fees credited? I hate to call the customer service center again. I don't want to seem like I am the scammer. I don't sell on here often, and don't really know what to do.

Selling question

May 21, 2015 8:45:07 PM PT

Cancel a sale

I didn`t get my item and the seller messaged that he will refund the money, 3 days have passed and he doesn`t answer my messages, I lefta  negative feedback, but then changed it cuz he asked. Help please ?

Member To Member Support question

May 20, 2015 6:26:59 AM PT

Didn't receive your item

I can't switch to advanced tool while revising the item. And adding a subtitle option is not available in quick tool.

Member To Member Support question

i listed the item as a domestic transaction but the auction-winner lives in the uk. i don't mind shipping to the uk but how do i adjust the shipping price in item profile so that the buyer can submit proper payment? 

Member To Member Support question

May 22, 2015 7:56:40 AM PT

A buyer is in a country you don't ship to

Why do I have lower numbers on some?  Does if count against me if a buyer does not leave feedback in all the catagories?  Also, when do you know if you get a negative, right away or at the monthly evaluation.  I just noticed my numbers were not the same and it has me worried.  Thank you 

Selling discussion

May 20, 2015 5:43:51 PM PT

Detailed seller ratings

HI! I'm still pretty new to ebay only started selling in Oct 2014.  How ever for the last few months I have been able to list 50 items before being charged the .30 cent fee.  Now however after only listing about 30 items this months every time I try to post something it shows that I will have the .30 fee.  Anyone else having this problem or can help me figure out what is going on?



Member To Member Support question

May 20, 2015 6:56:44 PM PT

Selling limits

i am selling an iphone, and selected domestic shipping only.  that sounded great, but the buyer is from the russian federation and the shipment would be routed thru some mass export company based out of NJ.  this all just seems far too sketchy for my tastes.  does anyone else have a positive or negative experience similar to my case?

Member To Member Support question

May 19, 2015 8:21:40 PM PT

Cancel a sale

I have bought a HTC Inspiure phone one the ebay. (Item Number 261811731549).i have been waiting for more than 2 months for it and still i did not recived it.so iahve been asked through the seller and he have not been sent me a good respond to my messege.So i kept full tust on this coustermer care  thing also.please chek the shipping details and the item do me a favour please.,

Member To Member Support question

May 21, 2015 1:31:50 AM PT

Didn't receive your item

I recently purchased a lot of collectible fire king and anchor hocking mugs; these are all the same - should I list them each separately one at a time or should I just go ahead and sell as a lot?  Opinions, anyone?

Selling question

Hello.  Maybe I'm in the minority here, but I think it's kind of creepy that other ebay members can "follow" me and have their nose in my business every time I buy or list something to sell. To make it short, does anyone know how to block 'followers', or remove them once they're on your tail ?  I did the block bidders and prevent contact bit, but is there any way of getting rid of a pre-existing condition, ie someone already following ?





Member To Member Support question

I am selling a motorcycle on ebay for charity. Will the motorcycle be listed with other  motorcycles on ebay or in a separate charity auction space? I'd like it to show up with other motorcycles. 

Member To Member Support question

May 21, 2015 11:05:26 AM PT

Where will my charity listing show up on Ebay

Member To Member Support question

May 21, 2015 1:26:16 PM PT

did not get final value fee credit

Why this case was closed and $ 3.60 has been debited from my PayPal account? Please read, in this case, buyer wrote that received a goods. Please read our correspondence.
Case ID: 5083407249

Member To Member Support question

 Dear friends


I bought a helmet, and ordered to receive it in UAE - abu Dhabi

they gave me an E.T.D from 13-22/05/2015.

I knew from it's tracking number on USPS that it was in UAE post office since 10/05/2015 but i didn't receive it yet.

My delivery address is my home not the post office,what i can do?


Tks & Brgs

Member To Member Support question

May 21, 2015 11:00:35 AM PT

Didn't receive your item

Hi, has anyone else had the problem of loading things into the store through the .com instead of the .ca and having them not show up in your Canadian store?  I stayed up very late last night to get new products up there, and none of them are showing at all.  I'm quite positive that they are all supposed to show up.  Thanks!  Alice of Accessories by Alice.

Member To Member Support question

I have a recent  buyer who is repeatedly asking me to leave positive feedback. I prefer to leave feedback after I confirm that the item was received and the  buyer confirms it is what they purchased.  Should I inform this buyer of my preferences or just leave the feedback now? I'm amazed that a buyer can be so persistant about this, even tho it doesn't really affect them.

Member To Member Support question

May 21, 2015 5:41:08 PM PT

Leaving and receiving Feedback

Hello community. I have question regarding customer support and opened case resolution.

I ordered item more than 2 months ago, and didn't get it. I waited estimated delivery time, and contacted seller. He didn't respond so i opened case where explained, what already more than 1.5 months left  from byuing, and requested refund. Instead of helping me, the customer support member answered, what he just checked tracking number and my item marked as "accepted on postal service" (only after i opened request!!!), and prolonged my case for another 15 days. So yesterday ended prolonged period, but my case still on hold and I nothing can do with them. Also since my item more than 2 months old, i can do anything except contact seller, follow seller, and sell item; under "My action" menu in item history.


To summarize my long post:

I ordered item, but didn't get it. Wrote message to seller, but didn't get respond. Opened case and asked to refund.  Only after case was opened, seller updated shipping info and sent package to post office (after 1.5 months after item was bought). The support member decided to put my case on hold for another 15 days, to allow package (what just sent from seller) arrive to my post office. And after 15 days left, still i didn't get package; my case still on hold; i didn't get money as asked in opened case; i lost already more than 2 months.

Great support, huh.

So my question: how i can to contact with support center managers or something to escalate my situation. Since from customer point of view - it's total bull**bleep**. I didn't get item, and  asked to refund my money, but instead if it, support forced me to waste more time and waiting for package what i not requested in my case.



Member To Member Support question

May 20, 2015 11:02:09 PM PT

Didn't receive your item

I sold an iMac on 5/17 item # 251955342290. The buyer kept asking for more time to pay, said he was having problems with PayPal (multiple emails have been exchanged). Yesterday (5/21) an upaid item case was opened with regard to his non payment. He would now like to cancel the transaction, as he does not want the strike against him that non payment would bring. I have not done one of these in quite a while. It seems that in the past, seller and buyer could achieve a mutual cancellation for this type of problem, but if I try to cancel, I am informed that the active upaid item case prevents that. I also read where I may lose final value fee reimbursement, the unhappy buyer can leave me negative feedback, and the cancellation can adversely affect my status as a seller. I'd appreciate some advice. Thanks.

Payments question

What happens if shipping is delayed to a family emergency out of the country?  I have posted that shipping will be delayed but how does it affect my standing with e-bay?  Thank you for your help.



Shipping & Returns question

Item purchase and paid 4-17-15 but on my sold listing item page; it says the item ended 5-1-15. Anyone know what the May 1st "ended" date means?

Tools & Apps question

May 22, 2015 7:49:49 AM PT

transaction date vs ended date

We regularly review accounts to keep eBay a safe and fair marketplace for our members. As part of our security checks, we sometimes require a seller to contact us so that we can verify their information.

To verify your account, please contact us by clicking on the link below (you may be asked to sign in):

While we're waiting on your response, we've temporarily placed a selling hold on your account. This hold will prevent you from listing new items. Also, if you had any active listings, we've removed them, and placed them in your Unsold folder. We credited any associated fees to your account.

Once we verify your account information, you'll be able to start selling again right away. You'll also be able to relist items from your Unsold folder by clickingRelist to the right of the listing.

Thank you for helping us to keep eBay a safe and fair marketplace. We appreciate your help in verifying your account as quickly as possible.

Here are the listings we removed:




Member To Member Support question

May 20, 2015 3:01:02 AM PT

Account Suspended - Please Help

In tracking information of my item  is written  "Delivery message: Forwarded"  what is mean? why  forwarded ?   usps tracking system said    "Your item was forwarded to a different address at 11:02 am on May 14, 2015 in BROOKLYN, NY. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."  Will I get  my item?    

Member To Member Support question

May 20, 2015 3:45:02 PM PT

Delivery message Forwarded

I listed something that ended Sunday, figured ok give them a few days it is the weekend, it's now Wednesday still no reply to the invoice or message sent via email to the buyer, I went to open an unpaid case for it so maybe ebay could reach them and get it resolved, yet when I enter the item number during that process it says


Open an unpaid item case


Enter Item number,

at this point I enter the number and it just takes me back to where to enter the number again, doesn't seem to "do" anything except says

Unpaid Item Assistant will open a case for this item on Jun 18, 2015 if payment hasn't been recorded.


So now I wait till June 18th to see if they pay?  I can get a few days maybe even a week but basically a month and then they will open a case June 18th?


I have never had that happen before where a buyer didn't pay, so this is all new to me, am I missing something, I did write to the buyer to their direct email and hit send invoice as well with no replies so far, so I guess I don't know what I am doing wrong on trying to get ebay resolutions involved.





Member To Member Support question

I,m unable to see my item when searching on e bay,,i did see it before,,then i revised quantity amount, and i,m wondering if that had anything to do with it,,does this make sense?


Member To Member Support question

May 21, 2015 7:33:12 PM PT

Unable to see an item on e bay listed

I just should two items recently on Ebay for the first time. I just received an invoice fee for the sales. Is this a one time fee? Thanks, Bill

Member To Member Support question

May 21, 2015 5:23:41 PM PT

Fees, billing, and invoices

How long of a period of time does one have to leave feedback?   I'm giving a seller a chance to correct a problem and its taking a lot of time.  How long does ebay leave and item available for feedback.  I purchased this item April 22 and its almost June.  Will ebay eventually remove the item so I can't leave feedback.

Shipping & Returns question

Item # : 291291471568
Bottoms Size (Women's): S
Sale price: $40.00
Quantity: 1
Sale date: May-05-15 00:18:28 PDT
Seller: custom_drive
Case #: 5083698350
The goods were to be delivered on 13.05.2015, then the seller wrote that the item was lost by USPS and will be delivered on 18.05.2015, but the product is no!

Member To Member Support question

May 20, 2015 2:44:24 AM PT

not delivered the goods!

I have an account on ebay.com but usually I find an interesting item on ebay.de or ebay.uk

The problem is that I can't login to ebay.de with the same userid/passed I have it for ebay.com, so I can buy an item on ebay.de as a guest only. This way I lose a buying history and in case of any problem you can do nothing under ebay.com account for items bought as a guest.


Q1. How do I buy an item from ebay.de when I'm logged in on ebay.com?

Q2. How do I find an item from ebay.de when I'm logged in on ebay.com?

Q3. Why an userid/passwd are not the same accross ebay.com / ebay.de / ebay.uk ?

My Account question

May 19, 2015 11:38:26 PM PT

login to ebay.com vs. to ebay.de

A buyer for one of my items has opened a case against me for item not showing up. I do believe him (it has been 5 months and there are no red flags he's pulling a fast one) since it is past 60 days I cannot just issue a refund anymore. How can I go about ancelling the transaction and issue him a refund?

Member To Member Support question

May 19, 2015 7:47:02 PM PT


I bought a laptop power adapter, then was notified a few days later that the seller actually did not have it in their inventory. My payment was refunded but they did not cancel the order. I asked them to do so and they said not to worry, that eBay would eventually take care of it. Is this true, and will it have any negative impact against my eBay credentials?

Member To Member Support question

May 20, 2015 3:18:53 PM PT

Cancel a purchase

I was selling a bottle of Garcinia Cambogia on Ebay.  I was contacted via Ebay E-Mail from Best Health saying: 


We see that you are selling Garcinia Cambogia Premium on Ebay. Unfortunately, as a company policy, we do not give re-seller or distribution rights online and therefore do not allow the reselling of our products online. Please discontinue the reselling of our product. Your use of our trademark and image is a violation of applicable trademark law in the United States, as well selling our product without permission. Please take down the ad immediately. As a courtesy, you can return the entire product you have for a refund. But, you must stop now. Please return it by sending all the bottles back to the address below. Please write your name and order number on a piece of paper, put that in the box or envelope, and send it back.

Fulfillment Center
1885-B Beaver Ridge Circle
Norcross, GA 30071

Legal Representative
You can contact me at our support center at 888-503-1757 for any additional information.


Ebay did not remove the item from sale....I voluntarily removed it because of the above message.  Did anyone else get stopped from selling Name Brands of things that they owned, and should I have just taken this item down?  As far as I am concerned, following their logic ANY name brand could be banned from re-sale on Ebay without specific dealership/permission from the product.  Gucci, Coach, Revlon, Pandora, Tiffany, Clairol, etc.  Should I bring this to the attention of Ebay or just let it go?

Member To Member Support question

May 21, 2015 8:24:31 AM PT

My item was removed by me

I want to have my store open only certain months out of the year. Is there a way to close it, but have it saved so when I open it again I wont have to start over?

Member To Member Support question

May 22, 2015 10:50:19 AM PT

Selling tools

How do I see which listings  had defects? I didnt realize any did, as my feedback has always been 100% positive.

Member To Member Support question

May 21, 2015 5:23:47 PM PT

Fees, billing, and invoices

I am checking to see if my pineapple coaster listings I had on are considered duplicate listing. They are different color and some are different sizes.

Selling discussion

May 20, 2015 4:06:30 PM PT

Pineapple coasters in different colors

Good day.

I ask team of Ebay to check this buyer - casey0025.

Because casey0025 opened the cases.

And told about that not received packages.

But USPS tracking number told that the buyer was received the packages. This buyer wants to cheat the sellers of Ebay.

Thank you.

Best regards.


Member To Member Support question

May 20, 2015 2:51:10 PM PT

Appealing a decision on a case

Dear fellow eBayers, i just had a buyer after 5 days after item being delivered open an defective broken item not as described as new case, of which immediately is making crazy demands. First off i would like to start with the day before opening the case he described in detail the item and how some components are very no longer unavailable and how he new all about these units. The next day he opens a case saying that he has disassembled the unit taken it apart and found that a fuse is missing and the ever so precious chip he was talking about the day before in a message to me.and get this the name of this missing precious chip is also his email12345preciouschipthatsmissing at ya who took it ? i wonder.

Now i have sold many of these units before all with perfect feedback i bought them straight from the manufacturer, these come sealed until i open them and then i take pictures of them before i ship them out.

In his pictures submitted of the unit completley taken apart you can see pry marks all along the enclosure as it is plastic and many tabs are now damaged he goes on to say that he doesn beleive I would take these missing precious chips out but it must have been someone that had access to my inventory that are responsible for the mising parts.

I mean serisouly he then demands half the money back and to keep the unit, then there are more mising parts and wants to send it back and a full refund and starts telling me what to do.

He then goes on to say this is how ebay works and how he doesnt make the rules but i must abide by them by immediatly giving him a full refund and paying for a retun label for him to ship it back to me.

IN his pictures also the unit doesnt even have the same battery that they are ahipped out with it iis been changed out.

Anyone that can give me some insight would be great cause im really trying to buil a name and keep getting these really awful people that want to ruin my feed back if i dont submit and honestly i gave him the unit for below my cost just to move it and they are all brand new old stock i have pictures of the exact unit ishipped him and it was not missing anything i dont disassemble anything and in his pictures its in pieces and he says its broke and missing parts What do i do, thank you in advance for your help very much

Selling question

May 21, 2015 10:27:00 PM PT

buyer says item not not new defective

I have has my store for a couple months now, I still haven't the foggiest idea how to add graphics and such to my store and listing frames. I see lots of listing with all kinds of neat little graphics and have some kind of pre-formatted page for theire listings. I did mange to add a picture for my logo, But I would like to customize it and add some text in a cool font,but all I find is a place to add the logo. I could create a page utilizing some graphics software I have but I have no idea if it would be compatable with ebay. Could some one please direct me to where I can learn to make my pages more interesting? Thanks.

Tools & Apps question

I don't mind a delay in delivery when there's a reason but when I emailed a seller twice in two days and got no response, I posted negative feedback.


So, my advice to all you sellers: Check your messages frequently and respond promptly when a buyer reports a problem.


If you already do that, fine.


This is addressed to those that don't and negative feedback might be the only way to get your attention.



Selling discussion

Buyer says that he can't pay thru ebay.. Buyer is requesting that i send email address to send payment to paypal. What should I do?

Member To Member Support question

May 19, 2015 7:01:36 PM PT

Getting Paid

I sold an item and the seller asked me to send the item to a different address than the one listed on his account. I sent it to the alternate address as he requested and the item was delivered 11 days ago but my account shows it has not been delivered and PayPal still has not released my money.

Payments discussion

May 21, 2015 12:10:38 PM PT

Why is my PayPal payment being held?

We have a buyer in Australia who has won three items.  We want to combine shipping, however, these items are apparently marked as using the Global Shipping process so we can't send an invoice to combine the items.


Is it possible to remove GSP from a sold item?  If so, please explain how to go about it.






Selling question


Seller shipped the item using USPS Ground and didnt updated it in ebay so item is still showing me Estimated Deliver time instead of delivered.

i want to return the item and initiated the return on Purchase history.Seller agrees to take it back and do the refund.

Now the problem is i am not able to generate return shipping label. If i sent him without it then I think it will keep ebay out of the loop and if seller dont refund the money after receiving the item ebay wont be able to help me.


Please suggest how can i resolve this situation and what is the best poosile way to return the item so that i cann get my money back gauranteed.



Shipping & Returns discussion

May 20, 2015 7:10:06 PM PT

return shipping label not generated

I am researching for a friend with a very active Ebay account.  She keeps her seller rating at 100% and has consistently hundreds of items for sale on her account.

The question she has is:

If a person has a Premium or Anchor Ebay Store, and wants to "shut it down" so that she can go on a trip, does anything happen to her seller rating and/or does any sort of negative step on the part of Ebay take place, such as added fees or stepping the seller to a lower status? Regarding vacations, is there any rule about the number of times allowed in a year for the Ebay-er with a Store?

Selling question

The buyer returned the item and refunded full money via Paypal account already. I would like to cancel the transaction and have the credit for the final valve fee.


Please check the Paypal account and cancel the transaction for the credit of final valve fee.






Member To Member Support question

May 21, 2015 1:09:12 PM PT

Cancel a sale for the final valve fee



Cause I had wonrly list my item 161708028418 and I get charge $1.00 special duration fee, I was cancel the listing, so would you please help me to refund the listing fee



Member To Member Support question

May 20, 2015 9:06:31 AM PT

I went to get the fee credit for item


i got the cancel email. and it is said will complete by  May-05-15. but i still did't get the money back.

and the iterm id# : 

Email reference id: [#03bd24569ed143f0b2f20dc4f7fc6345#]

thank u

Member To Member Support question

May 20, 2015 12:21:34 PM PT

Cancel a purchase

When I have a fraudulent buyer that didnt pay and eBay issues me a credit. How long until I can access that credit and get my money back? 

Member To Member Support question

May 21, 2015 9:40:20 AM PT

Didn't receive your discount or credit

I am a member of Ebay of 2012 and have registered paypall.

How much time do we hold on to money in the sale.

What should I do to immediately raise money in the sale

Member To Member Support question

May 21, 2015 5:00:35 PM PT

General eBay Money Back Guarantee questions

 I want to expose another item on sale and I was redirected to the page according to the photos and the object can not be issued.
I do not know what to do because verifying the phone number does not work, and redirects to a page that does not exist.


Member To Member Support question

May 22, 2015 1:36:18 AM PT

Unable to list an item

Selling question

Does any body know how long it takes from when it says processed at Erlanger until the parcel leaves for destination and or does it go elsewhere before leaving the USA. Parcel is coming to australia.
Thanks for any reply to this.

Shipping & Returns question

May 19, 2015 8:37:40 PM PT

Global shipping Erlanger time frame

i orders 3 sweaters they told me they didnt have in stock said they sent me refund but i have not recieved my refund 


Date payment sent: Mar 7, 2015
Amount: $10.17 USD


Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

PPID PP343 - 1c7995ec9e163

- cynfre-w13amtk
Re: jinghe-pet has sent a question about item #161541129008, ending on Mar-30-15 08:45:19 PDT - Pet Dog Puppy Cat Warm Sweater Clothes Winter Apparel Costumes Size XS S M L XL  i ordered 3 didnt get refund back i dont have pay pal
i need help thanks

Member To Member Support question

May 21, 2015 12:21:56 PM PT

how do i get my refund back

Hi ... I took a break from selling, and finding there are MANY changes for sellers now!  I just want to make sure that I have it right on the duration & times to start my auctions and that they haven't changed that.


If I want a 10-day auction to end on a Sunday, I still start it on Thursday ... correct?



Selling question

May 21, 2015 3:13:16 PM PT

Day to start auction ... question

Buyer left an negative feedback about some cup, when the item he bought from me was a refrigerator! How do I remove this negative feedback? It doesn't apply to the merchandise he bought!!!

Member To Member Support question

May 20, 2015 7:51:03 AM PT

Appeal a defect or feedback

how raise selling limits in categories?

im unable to list more in electronic.

I sell on ebay since 3 month today.

nowhere i find information to request selling limits in category,



Member To Member Support question

May 22, 2015 1:13:58 PM PT

Selling limits

I have an expensive item I have a bid for and shipping is also expensive.  The offer comes from a buyer who started in April 2015 and has a zero rating.  Is there a way to protect myself to ensure that I don't ship the product and the money gets refunded due to credit card fraud after the fact?

Member To Member Support question

May 20, 2015 4:32:57 PM PT

Managing bids and buyers

When I go to the selling section of my account and look at the "Totals" sidebar on the left side of the page, in the "Payments (last 60 days)" subsection there is a line for "Not received" that shows an amount of $74.94. I just assumed it was something that would get sorted out so I left it for several days but it's still there.


Is there a way to determine exactly what this amount is referring to?

Member To Member Support question

May 22, 2015 10:34:04 AM PT

Payments "Not received"?

Hello there,


hope somebody here can help me.


I am very frustrated because of the problem, because i cant solve it.


The problem;


I was below standard for several months and my period is always the 20.th in the month. 


Ok, today is 20.th and i get ABOVE standard in every program(us,global,uk) + i got power seller status.


Everything ok, except i cant add items to existing add. It says i reached my the maximum of 20 items, because i am under standard.

But i am not under anymore.

Also when i go to help section, and click problem with limits it automaticlly says that i cant sell more because i am under standard.


And now i dont know if i have to wait til the end of the month ? Will this fix by itself ?


I cant call by the phone support and cant find their email for help anywhere.


If somebody can help me please.




Best Regards

Member To Member Support question

May 19, 2015 5:11:41 PM PT

I have a selling limit on my account

How do i list it properly - like the many other tactical ballistic armor vests already on ebay... I see blue, black, and camo ballistic items... why was mine delisted???



Member To Member Support question

Good morning, I live in Spain and since I´m a member of the European Community I have to purchase items of this community so that I will not be charged taxes in my country. I saw in ebay.com a blood pressure device that said that it comes from United Kingdom and had a free shipping method. I was not able to pay it because the seller had not especified transportation details (still he has not done it in ebay web page). I wrote to tell him what was happening and he answered that the article came from Israel. I wrote again telling him to please cancel de order because I would have to pay taxes and he opened an "unpaid record". I don´t know what I must do. I contact Paypal and they said that they could help me after I pay and not before.  I found also that the person who sells does not have his office in United Kingdom but in the United States. I need help because I have only 2 days left for payment (although I cannot pay).

this is the second time that I buy in ebay.com and the merchandise does not come from the destination the seller shows. I bought in another time some eyedrops from U.K. and they came from India so I was not able to pay the taxes and untill today the seller says he has not received the article back so I lost my money (this case happened in December, so no way of getting money back) Thanks for your time in reading my message

Member To Member Support question

i sold an item with shipping option as local pick up only.  customer picked up, now how do I show that the transaction is complete?  obviously there is no tracking information to enter.   



Member To Member Support question

May 22, 2015 1:01:52 PM PT




Is there any way I can filter out the placed items I have already seen?


Is there any way to set up "My Ebay" to sent notice by e-mail/any other way if a new item is listed that satisfy my defined search?






Member To Member Support question

May 22, 2015 8:44:01 AM PT

How to track offered items

Hello Everyone,  I purchased a new ryobi pressure washer and immediately paid through paypal. The item was shipped within a couple of days and arrived in my city(Phila.Pa.) by ups.The same day delivery was to be made according to ups the seller made a request to ups to return item back to seller. Now tracking is showing item as delivered but to Maryland where shipping originated.I contacted seller right away and received a response stating they(seller) had somehow made a mistake and received an apology and a promise to resend item but after (2) days have not received a new tracking # or any other response from seller. What should be my next move? Remember ebay is showing the item as being delivered when I tried to file a complaint even though the delivery was back to the seller. Thanks for any helpful suggestions.

Member To Member Support question

May 20, 2015 3:49:11 PM PT

Didn't receive your item

wow, i just got the nastiest message in ebay messages from a buyer who claims sale didnt go well.  this stuff is vulgar, does ebay really allow this stuff.

Member To Member Support question

May 22, 2015 3:40:34 AM PT

Handling inappropriate behavior

Where is the listing category "Tickets and Experiences"?  I have concert tickets to sell, and can't find the category to list them.

Member To Member Support question

May 20, 2015 8:20:52 AM PT

Unable to list an item

I have purchased a item on ebay, and I have seen under their shipping policies that handling time would be 2 business days. 2 Business days have passed now, and I have yet to receive any updates on my item. I have messaged them earlier in the day,  roughly 3-4 hours ago. I haven't gotten anything, no tracking number, no status updates, not even a reply. What should I do?

Member To Member Support question

May 20, 2015 3:30:57 PM PT

No update on my shipping status

When I place a bid on eBay, I often find that - before my bid is posted - another bid is entered that is higher than my bid.

How can someone / something (eg: computuer) place a bid greater than mine BEFORE my bid is posted??!!


(a) Is this the seller automatically attempting to pump up bids to his/her "reserve" price?

(b) Is this another bidder who has somehow placed an "automatic" bid increase on an item up to some threshold limit they are willing to pay?

(c) Or is this something else causing this behavior??


Thanks in advance

Member To Member Support question

May 21, 2015 12:48:03 PM PT

How to bid or buy

As soon as I purchased an item, I had a question about the item. I know some people will tell me I should've emailed the question before making the purchase but I didn't have that question when I was debating on the item.

I emailed the seller as soon as the payment went through (Within 5min). At the end of the email I told the seller not to ship the item yet and hold it until I say so.  

Two hours later, without replying to my email, the seller shipped my item... -.-...


I emaile the seller again today..so far no reply.

Has anyone experienced something like this before?

I guess it is my fault for making the payment too quick but I did email them as soon as the payment went through...


Any thoughts..?

Shipping & Returns question

I would like to report a return abuse.   Would like to do that without calling CS.


Have seen it before, but not now.  Has it been moved?


Thanks for the help,


Selling question

May 22, 2015 7:53:08 AM PT

Reporting a buyer's return abuse

I have returened  Item no: 281673469427 one week ago, The staus says return compleated while I have not received my refund yet. I contacted the seller many times but did not get answer.


Member To Member Support question

May 20, 2015 6:25:22 PM PT

Getting a return or refund status