eBay
  • Daily Deals
  • Gift Cards
  • Sell
  • Help & Contact
  • Shop Gifts

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

Hello!!

 

Can I have your help please?? I ordered for first time something from US (a toy for my little boy). 

 

I checked shipping / tracking history in USPS but I am a little bit confused. The tracking history is as below: 

 

Tracking.JPG

 

I can see that in December 16th Processed through Sort facility - Location Greece BUT four hours later shows: " Departed - Boston, United States. 

 

Does this mean that my package went back to US??? 

 

 

 

Thank you for your time. 

 

 

 

Best regards,

 

Katerina

Shipping & Returns question

Dec 16, 2014 5:36:47 PM PT

Can my package return back???

hI,

 

Wanted to check and ask around if there pictures

might not be allowed on a listing:

 

measure2_SM.jpg

Getting Started discussion

Dec 17, 2014 2:35:30 AM PT

Images in a listing

An item for which the seller cancelled my order shows under my unpaid items. When I click on it under Unpaid items, it says Order was cancelled, my shopping cart is empty, nothing in purchase history about it. Email from e-bay says that the order was cancelled and I do not need to do anything more about it. So now I can't place any bid on anything cause a message pops up that I can not bid as I have an unpaid item I need to pay for first. I can not mark this item as paid, seller can not mark it as paid, there is no such option in there anymore as it is supposed to be cancelled order, yet it is in my unpaid items banning me from bidding now...I'm basically stuck and have no idea what to do, please help! Thanks

 

 

 

 

 

unpaid.jpg

 

 

unpaid3.jpg

Bidding & Buying question

P1012232.JPGP1012233.JPGPlease help id this pitcher that measures about 10 1/2" tall by 4 1/2" wide. Thank you in advance.

Pottery, Glass & Porcelain discussion

This email arrived a few minutes ago:

 

 

 

ebay.jpg

Selling discussion

  Earn up to $75 for refering 5 friends,  I mean, ex-friends:smileyvery-happy:

 

 

Help your friend earn extra cash too! When your friend lists for the first time, you’ll both get a $15 eBay Coupon.
Refer five friends, get up to $75

Selling discussion

D&E?

 

I thought it was but not sure now, mainly because of the square cups at the perimeter.

 

Otherwise looks very much the same as #s 75 & 76 on the Verified page:

 

http://imageevent.com/julianajewelry/verifiedbrooches

 

D-E Brooch 01 -475.jpg

 

D-E Brooch 02 -475.jpg

Jewelry & Gemstones Board Group

Dec 16, 2014 2:06:02 PM PT

Is it or isn't it ...

I have set my preference to ship only to United States but I still get bidders who are outside of the country bidding on my auction.  What am I doing wrong?  Here is a screen shot of my setting:

 

bid.PNG

 

 

Selling question

So here is my question:

 

Is it better to scrap a pair of hoop earrings (10k, 5 grams) or see if there is a market for them online?

 

I am selling elsewhere (the other E), but seriously doubt they would sell there ... thinking of maybe trying to list this on eBay rather. 

 

BUT, it's so tempting just to have the money in pocket no hassles (ie scrap them) ...rather than taking a pic, listing, hoping it sells, mailing and waiting for feedback, or the 180 days the buyer has to enjoy them, and then discovers they don't fit anymore .....(!!)

 

As a new seller here selling gold is too risky,  I'm thinking.  What do you think?

 

Just curious as well ... what do folks tend to do here when the item is not great but might sell for more than scrap?

 

I could get about $65 for these as scrap from my gold buyer.

 

Is it worth the hassle to list here and maybe get $90? (on a good day)

 

002.JPG

 

 

Jewelry & Gemstones Board Group

Dec 16, 2014 1:18:06 PM PT

Jumping through hoops ...

 Hi. I am hoping that someone has a flower frog book.

I am not sure what this is made of. She is very white and smooth.

The number 72 is incised on the bottom and is very hard to see.

She is 9 1/4" tall x 2 3/4" across the base.

It has great detail.

HelenDSCF9441.JPGDSCF9445.JPGDSCF9449.JPGDSCF9453.JPGDSCF9456.JPGDSCF9451.JPG

 

 

 

 

 

Pottery, Glass & Porcelain discussion

Dec 16, 2014 10:24:27 AM PT

Please Help ID Figural Flower Frog

giraffe

 

Just a cute mommy photo

 

Good morning one and all

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Dec 16, 2014 5:14:35 PM PT

New to Ebay Daily Chat for Wed. December 17

I often wonder when a seller gets 1 completely undeserved negative feedback and have a hard time trying to get it removed.

 

And then you have another seller who has lots of negatives and neutrals and is able to remove/revise 385 negative/neutral feedback.  What are they doing that the other seller is not doing.  

 

revised feedback.jpg

Selling discussion

Dec 17, 2014 2:15:19 AM PT

Feedback revision, how does this happen?

I have a negative of an amusement pier, but have not been able to figure out the location. On the side of the pier is says ".....on earth a playground of innocent amusement for young and old". Probably last teens or early 20's.  I think there are two piers side by side. Thanks in advance for the help.

Collectibles & Art discussion

Dec 17, 2014 2:21:07 PM PT

Help ID Amusement Pier Photo from 1920's

hello

 

Good morning every one.

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

DSC00073.JPGDSC00081.JPGDSC00073.JPG

 

Can anyone tell me who this maker is, Is it Native ?? It is signed 925 with what appears to be SOM, it is very heavy and quite large, it weighs 5.3 ounces, it is 4 1/4" by 1 1/2" by 1" thick, i assume the stone is quartz??

Jewelry & Gemstones Board Group

 

I know it's the holidays but I was unaware they offered alcoholic beverages and or Nyquil to the postal workers.

 

Also just for laughs, I'm in Michigan.

Shipping & Returns discussion

Nice and wide at 1+1/2" across, art glass and rhinestones, no marks though.

Any ideas who who may have made it ?

 

bigbracelet1.jpg

 

bigbracelet2.jpg

 

bigbracelet3.jpg

 

bigbracelet4.jpg

Jewelry & Gemstones Board Group

Dec 18, 2014 8:18:23 PM PT

Thoughts on this Bad Boy ?

morning

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

This is a question for both eBayer's and eBay management. 

 

The question we would like to ask is what is proper way to deal with unreasonable and manipulator eBay buyer:

 

Here is the case I met, hope this will also ring a bell for other eBayers:

 

The issue starts like this: 

 

New message from: keitht313 (216Turquoise Star)
they were bought at marcs .A reputable grocery store.They are the exact same glove.They are made of the same materials.If i were to to return them i woul would be paying over 4 dollars in shipping both wars. That is almost the same price you are charging for the glove and 2 more dollars i can go to marcs and buy 2 more pairs.So perhaps you could give me a partial discount.Right now i not very happy and i dont think you want me to give your feedback as is. I could take a picture of both pairs to show you im lieing i you would like!!
 
 
Reply
 

YOU:

Hello, if you don't like your item and want to return it, you are welcome to return this and our return policy is the buyer afford the return shipping and once we receive the returned item, we will issue a full refund to your Paypal account. Another thing, is that I suggest you ask your mom where she got the glove for you. Some dealer's, especially street dealers, will sell counterfeit stuff. They looks similar, or in your word "same", maybe also good quality, but buying a counterfeit item equals to killing the legal and honest business. Our products are all officially licensed items and the money you paid partially support your team. Thank you very much!

keitht313:

Hello, I have a couple issues about leaving your feedback id like to let you know before i fill it out. First as a seller myself as soon as my customers pay for their item without any problems i will leave their feedback.Its the proper thing to do you got paid instantly by me i know that and their were no issues i know that as well. I think the least and proper thing to do is show your appreciation by leaving their feedback because the will have second thoughts about leaving you feedback. Also when i got my gloves i showed them to my mom and dad and my mom gave me the evil eye so i knew what it was.I said you got me a pair also didnt you.She went and got them and they were the exact same glove.She asked how much i paid i told her and she said she only paid 2.99 for they ones she got which the price tag said. So now i feel a little take by the price i paid.I hope we can cane come up with a fair resolve to these issues as you may see i am a fair guy and i always will give a buyer or sel

 

We are new to eBay but not new in the business world. We had a store for 3 years and I have been in a position of store manager for over 7 years. 

 

From the messages the buyer delivered, we saw a manipulator trying to get everything out of nothing by threatening a new eBay seller to give a negative feedback! 

 

We would like to know eBay professional's advice and other sophisticated eBay sellers' opion!

 

Thank you very much! 

 

Selling question

Dec 19, 2014 7:54:33 AM PT

How to Deal with a Manipulator Buyer??

Serial # 728658

DSC_0666.JPGDSC_0667.JPG

Watches, Clocks and Timepieces discussion

I have this Hanna Andersson top that looks like a long john top but the tag doesn't mention flammable material which is common for sleepwear. Do I just list it as a regular top or can it actually be a long john top?

 

IMG_4179.JPG

Childrens Clothing Boutique discussion

Dec 17, 2014 10:12:58 PM PT

Hanna Andersson Long John Question

Hi Everyone. I recently purchased some Disneyland surplus items at an auction, among the many cool things I got were these 5" round plastic with glass inside. There are rubber seals on one side (water proof?) and the glass looks like it has an epoxy seal around the edge.

I was told that this was a hood lens for a camera or video camera. I would appreciate any help in identifying this "thing". Thank you in advance.P1190376.JPGP1190376.JPG

Cameras

Dec 16, 2014 2:27:04 PM PT

Help! What is this?

HI

I cannot find anything on ebay with this same paper label

Art Nouveau 6" vase

Does anyone have any information

Does have a chip but i still like it

thanks

tom

Pottery, Glass & Porcelain discussion

This doll do's not have any markings the lady I got if from said it was her grandmothers. Can anyone tell me anything about this doll??

 

P1010013.JPGP1010018.JPGP1010020.JPGP1010021.JPG

Collectibles & Art discussion

Dec 16, 2014 8:19:48 PM PT

Need info on this very old porcelain doll

HI

Hoping someone has some more information regarding identyfing nordic ware cake egg moldsEGG METAL.jpg

I listed and sold an aluminum egg mold that was unmarked.  It came with directions and the directions were for a nordic ware egg mold

The buyer is asking if nordic ware sold unmarked eggs

all other unmarked eggs are sold as such, but they did not come with the directions taped to the egg.  So the other sellers could not list as nordic ware, since it was not marked

 

I cannot find any other similar  egg mold on ebay that were produced by any other specific company

The same on the internet

 

I also cannot find the directions for these molds anywhere on ebay which tells me most were lost

 

I contacted the Nordic ware co and have not heard back

 

The only ones on ebay that are unmarked, look like nordic ware

 

There are very few of either sold on ebay

 

Does anyone know of any other company that produced these eggs, same dimensions, appearance as nordic ware?

 

I would think that if there were other companies, there would be information either on ebay or the internet

Other sellers would have identified these unmarked eggs and would haves sold as produced by that company

 

I also find it hard to believe that someone would have the directions to a nordic ware mold and an unmarked mold made by another company, together

 

Just playing the devils advocate

 

Since i am unsure, and there is a chance that the previous owner:

 

  1. Bought a nordic ware egg with directions or found the directions without the egg
  2. saved the directions and lost the original marked egg
  3. then purchased another unmarked egg and attached the nordic ware directions to the egg

 

thanks so much and sorry for such a long question.  I will refund the money if needed. Just want to ruld out all possibilities

tom

 

 

 

 

 

Selling question

Why does not I get confirmation email mail after buying?

 

The item no;  251184884183Screenshot_2014-12-18-08-47-25.png

 

 

 

Buying & Selling Basics discussion

need help in identifying this statue?

 

Can anyone identify the peron and any other details of this statue? It should be quite old since it belonged to my grandmother. It does have markings that say ussr and handwrit20141216_184704.jpg20141216_184709.jpg20141216_184718.jpging inside. I will post photos.thanks so much

Selling question

Dec 16, 2014 5:01:26 PM PT

need help in identifying this statue? ussr

Not sure if these are easy to ID, no maker's mark. it measures 3" x 1 3/4", thanks for your help.

 

broochbrooch2

Jewelry & Gemstones Board Group

HI

recently purchased this ewer. Measures about 14" tall

can anyone identify the mark on the bottom

Sorry my pictures are flipping again

thanks

tomewer.jpg

Pottery, Glass & Porcelain discussion

Any ideas what brand, model, type of airsoft gun rifle this is?Any help is much appreciated. The only markings on the gun is the serial number and nothing came up in a google search. DSC04032.JPGDSC04033.JPGDSC04035.JPGDSC04036.JPGDSC04037.JPGDSC04038.JPG

Sporting Goods discussion

Mexican.jpg

 

Mexican 2.jpg 

 

 

 

 

 

Collectibles & Art discussion

102_0067.JPG102_0067.JPG102_0067.JPG102_0071.JPG102_0070.JPG

Collectibles & Art discussion

I recently acquired this unusual footed creamer and was wondering if anyone out there knows pattern name and manufacturer.  Any help or direction to go in would be greatly appreciated.048.JPG049.JPG050.JPG

Pottery, Glass & Porcelain discussion

Looks to me that it is Minton Florentine, but it is only incised ENGLAND and the red marks.  Any idea if this is really Minton or not?  It was sold to me as Minton, but I want to make sure that it is so I don't get a SNAD defect.  Thanks.

 

MintonFlorentine8.jpg

Collectibles & Art discussion

Dec 18, 2014 12:00:54 PM PT

Is this Minton

3D.jpg

 

3D PIC.jpg

Collectibles & Art discussion

Hi all!  This is Orion.  He's a Harrier. Bark the Herald.jpg

Dog Lovers Picture Share

Dec 18, 2014 3:58:21 PM PT

Orion

Another find at local thrift store today - Heavy, with a hole in the bottom that goes into the center.

It has painted? horses and what looks like a title or quote at the top and what I am guessing is a signature at the bottom of a globe inside the main (clear) globe.

Has anyone ever seen anything like this? Is it art?

Can anyone translate - and hopefully recognize the artist? It's a pretty piece.

Thanks - I appreciate any help.

 

ab horses crystal ball 1resized.jpg

 

ab horses crystal ball 2resized.jpg

ab horses crystal ball 4a resized.jpg

 

ab horses crystal ball 5a resized.jpg

ab horses crystal ball 6a resized.jpg

 

ab horses crystal ball 6ccc resized.jpg

 

Collectibles & Art discussion

Not sure if the mark is Japanese or Chinese, the earrings are marked K14 AND K.T and also have a Japanese hallmark, pearls are beautiful and they have a high quality finish. thanks in advance for your help.

 

earringsear2ear2

Jewelry & Gemstones Board Group

There is no marks on this doll and need to figure out how old she maybe and how much she is worth.  She is 7 inches tall. Any and all info would be greatly appreciated. I got it from a lady that said it was her grandmothers.

P1010013.JPGP1010018.JPGP1010020.JPGP1010021.JPG

Toys & Hobbies discussion

Any idea what Year/Month/Exact Model, This guitar is from?  Any help is much appreciated. DSC04172.JPGDSC04173.JPGDSC04174.JPGDSC04175.JPGDSC04176.JPGDSC04177.JPGDSC04178.JPGDSC04179.JPG

Product Discussions discussion

Hello

Can someone tell me if this pen is a real Montblanc ball pen?
It has written on the silver ring "Montblanc Ballograf", as well as on the cartridge.
Can't find a similar one to check the "model"...

Thanks in advance.DSC_8258.JPGDSC_8259.JPGDSC_8260.JPGDSC_8261.JPGDSC_8262.JPG

Collectibles & Art discussion

Dec 18, 2014 10:02:38 AM PT

Pens Expert please help...

Hi - does anyone recognize the mark on this small pottery creamer.  Maybe DLC or PLC?  I've looked around some on-line and looked through the C section of Lehner's U.S. Marks book.

 

Thanks for any help!

 

xdlc1.JPG

 

xdlc2.JPG

Pottery, Glass & Porcelain discussion

Does anyone happen to have one of these mostly round ab faceted crystal damgles laying wround? Im missing one :smileysad:

 

kramer bracelet pre repair front.jpg

 

kramer bracelet pre repair crystal 1.jpg

 

kramer bracelet pre repair crystal 2.jpg

 

kramer bracelet pre repair loop.jpg

 

it measure approx 8 mm tall, and 7 mm wide. Thanks!

Jewelry & Gemstones Board Group

Dec 17, 2014 5:06:26 PM PT

looking for a single crystal dangle

I am have no luck finding any information on this piece. The bottom is marked N.T. and what looks to be a 2.  It measures 2 5/8" high, 6 1/2" across the top and 7 3/4" at the widest point.  Style reminds me of a line by TECO, but the glaze and markings are not right.  It is hand made as the ribs are not uniform.  There are stilt marks on the bottom and inside.

 

 

Any information will be greatly appreciated. Thank you for looking.

Pottery, Glass & Porcelain discussion

Dec 16, 2014 9:28:12 PM PT

Help with mark on pottery planter. TIA

DSC04803.JPGDSC04809.JPGDSC04808.JPG

Collectibles & Art discussion

research.jpgdoes anyone know what this mark on my doll means?

Toys & Hobbies discussion

Dec 17, 2014 11:22:33 PM PT

can anyone help identify symbol on my doll?

When I bought this guy he was a black bear, but after a couple days of soaking and scrubbing with a toothbrush his true colors  are now showing.  I have found several bears similar on websites all asking a pretty penny, but this one is different to all the examples I could find.  It only measures 8 3/4" high.  It is hand finished as all 4 paws, both ears, all four teeth, the tongue and the handle held by his paw have all been attached seperately and are not part of a mold. There are no holes and it appears the honey was placed in the blue bowl and ran down the bears face and off his nose.  I can find no marks or anything like it on-line.   The few similar pieces are all 11 1/2" tall, molded one piece and are thought to be either Adams & Brimley or Holdcroft.

 

 

I would appreciate any help or ideas. Thank you for looking.

Pottery, Glass & Porcelain discussion

i have a very sucessful amazon store and was suspended on ebay forever ive opened cases and what not is there any way to get back on i also buy 5000 worth of stuff or more every 3 months any help would be appreciated

 

Selling discussion

Dec 17, 2014 10:32:57 AM PT

my account was suspended forever not sure why

As a new seller (this is my buying ID) I sold all my stuff I had laying around--those of which I no longer have any use of.  It was easy since I know all about the item and it's performance, and an easy profit since it is not inventory.  So far I have been almost perfect here and really enjoy doing this as a hobby seller.  Now I need inventory. I am constantly looking for quality stuff I can get free from friends and relatives (I never thought I be this way--looking at other people's stuff to sell).  So anyways it is a trial and error process.  I would stumble into buying something that is useful then think that maybe if I can find a source of good used items, I can sell it.  So far I have found that selling Men's clothes is a very low scam and decent profit venture but finding quality (no defects--like new) items are hard to find.  My goal now is to become a better picker.  Get inventory that moves and that caters to low scam buyers.  I am picky about the stuff I get for listing (don't get very used worn items with defects) but really have not found good sources or items that fit the bill.  Hopefully one day I will get there but it is a long hard road to find those items I can turn a profit and not encounter scam buyers.  It is sad that one can only sell in narrow categories where the items are comparatively low risk, can get a decent profit but has to be a low dollar amount.  I wish Ebay would be more proactive in dealing with scammers so we all can make money here.

Selling discussion

Well, this is a new one.

 

A buyer purchased some items today and immediately left me positive feedback stating: "Cancel this order"  No messages, nothing. They haven't paid for any of them, so there's no need to refund.

 

They actually placed three orders - and left the "cancel" feedback on 2... I suppose my next move is to get in touch with them and ask if they want to cancel all three orders, and then send the cancel item requests.  Or is there a better way?

 

Can they leave feedback on a cancelled order that they haven't paid for as well?  Just curious.

 

It's been a doozy of a day.  

Selling discussion

Can you please help?

I was selling iphone, and got the winner with 100% positive feedback. He did not pay and did not answer emails. I opened the case and it was closed, my fee returned and item re-listed.

For some reason, I cannot leve the feedback at all, tried several times. Like I am not eligible to leave feedback.

 

Why it happened?

Thank you 

Selling discussion

Dec 16, 2014 11:05:14 AM PT

CANNOT LEAVE FEEDBACK

With Christmas just around the corner leaves not many days left for sellers to get that package to the buyers before Christmas.

How sellers are selling items for .99 with $2.30 shipping cost and making any profit is beyond me.Not including shipping Priority to buyers to receive the package before Christmas.To me that sounds like a mission impossible!...

 

I shipped a package today and it costed me $5.11 Priority mail and it was a small box size of a bar of soap under 1 lb..The package was going to a buyer that was within 100 miles from me.How these seller competitors are able to ship a item costing only $2.30 on a .99 item I am bumb founded with wonders how they do it?$2.30 and get the package to the buyer before Christmas is another wonder of it's own.

 

The long story,

 

I decided to try selling cologne & perfumes.I found these at buck stop store for a buck a each.I said to my self at that time wow,Jordache Cologne & Perfume for a buck each?Jordache is a known product.I thought,humm could I sell these on eBay and double my money?So,I bought only 10 of these just to give it a try.

 

Again,I only paid $1.00 for each cologne.I thought,if I could sell these asking for $2.00 each I would be doubling my money.I thought why be greedy selling these when I only paid a buck each.I charged $3.99 shipping flat to all buyers.I thought with shipping a package the size of a bar of soap would only cost about $3.99 tops shipping Priority mail.O-boy was I wrong!

 

Behold,I got a sale today.I went to print shipping label.eBay charged me $5.11 to ship this package cologne.With only a 13 % discount on shipping not 30% as I was normally getting from eBay shipping in the past months.I thought at that time of thinking of $3.99 shipping eBay was gonna give me that 30% discount.I learned other wise they only gave me 13 % not 30%.This caused me to under estimate shipping cost.

 

Not only that,

Now I learn that your not allowed to ship cologne priority mail.Strange news to me!..I shipped motor oil cans last month with no issues.

 

To make this long story shorter,

I see sellers selling these same Jordache colognes on eBay as we speak.These sellers are stating in their listings (Order Now!.Get it before Christmas!).

Since your not allowed to ship cologne Priority mail or express mail.It's Dec,17th.How in the world can these sellers state in their listing "Get it before Christmas"?Unless they are in fact shipping priority mail!..

 

Competitors on eBay are selling these colognes for .99 and only asking $2.30 shipping and making profit?How?

eBay takes 10% final value and another 10% final value on shipping cost.Not including PayPal's 2.9 % fees.I don't see any profit left for these sellers to be doing this?It's like if thses sellers are getting these product for free and selling making only a buck if their lucky.

 

How is this possible?

 

 

 

Selling discussion

Recently I started looking at buying/selling magazines on E-Bay.  I am amazed at how many Sellers are posting magazines with Media Mail rates.  It makes it difficult to figure out the true value/price of magazines when they are selling at the Media Mail rate because magazines DO NOT QUALIFY FOR MEDIA MAIL.

 

Is there any LEGITIMATE way you can offer magazines at Media Mail rates?

 

Thanks for any guidance you can provide.

Selling discussion

Dec 17, 2014 5:03:57 PM PT

Magazines are NOT Media Mail!

Can a games and consoles listing ethically delete the consoles? My seller says he deleted the consoles off his listing before I bid. But I bid on them because it was a console listing. I would not bid on games I can't play. Seller says not his problem, it's maybe a problem with the ebay app. We are both very angry with each other for wrecking Christmas. I am out my entire Christmas budget due to "item not as described". He suggest I just resell them, but I did not want a job for Christmas. Plus I cannot vouch for these games since I don't know if they work. I don't want seller problems just like I did not want buyer problems. He changed the listing and sold the (my)consoles to 3 other people under unique listings.I way overpaid for just games.

Selling discussion

In a recent ebay purchase I got completely duked out of refund/replacement and have a non working item and no money.  Ebay will do nothing for me.  When I went to my Paypal it tells me to use Ebay's resolution process.  Does anyone know if there is still some way for me to process a dispute through Paypal so I can get this settled?

Payments discussion

Dec 17, 2014 2:19:27 AM PT

Can I open a Paypal Dispute on Ebay Item?

Anyone else having problems with the forums loading? I have been for the last couple of hours with very slow loading and once the page finally does load, I have to scroll to the right to read posts just like it was when the forums were changed the last time. This happens with Win 7, Firefox 34 and on my iPad (Safari). IE 11 won't load the forums at all, in fact trying to load a thread completely froze IE and had to use task manager to get out of it. All three browsers load the ebay home page and all other sites with no problems. It took 4+ minutes for the page to open once I clicked the "new message" button.

Selling discussion

Dec 18, 2014 5:45:40 PM PT

Problems with the forums ...

My winning bidder lives in Canada, however,my listing clearly states "ships to United States." He is asking for an invoice before payment.What to do now?

Selling discussion

Dec 18, 2014 8:41:14 PM PT

My "winning bidder" lives in Canada

Real or fake?

 

 

Pottery, Glass & Porcelain discussion

I believe that I have been scammed by a fraudulent listing and purchase. An auction I participated in (and won) said that the item was located in the United States. It turns out it was not, and after payment I found out it would be coming from China. I have received the item and it is most certainly a fake.

I want to talk to someone at eBay but it is impossible to find a number.

Payments question

can you please tell me if this kate spade is eal ? what is the name of the bag/tote. thank you in advance for your help.")

Fashion discussion

It's not there. What do I do next. This was to be a Christmas gift.

 

Do I contact Ebay? USPS? Both?

 

I did try this morning to start a claim with USPS, but online it states that it is too early to file.

 

I tried calling the post office but this time of year they must keep their phone off the hook. I try calling and it's busy busy busy so I gave up on that.

 

I've never not received something before so not sure how it works.  I'm sitting here wondering if I need to order it elsewhere in case it doesn't show up in time for Christmas.

 

Thanks.

Shipping & Returns discussion

Hi, I am complaining about this -because first and foremost selling something is a great thing !  making that sale.  ...But....I want to know, my question;   if I sold 16 items, and its been 1 week since the last item was delivered, and ot of 16 shipped, only received 4 feeback total, is this a normal feedback ratio?  I am new to selling, but not new to eBay....I shipped everything out the next day, after getting paid (2 day priority)...I packaged them very well, even weatherproofed the item(freezer bag) ...then left AAA+ feedback right after shipping out, on all 16. I made  about 50 cents profit  about on each of them ( no complaints) ...so they got a great deal on the items sent, ...plus all items were confirmed delivered within 2-3 days.   Do buyers just neglect to leave feedback...like this?  Like I said, the only reason I am asking, is that I am new to selling, and really need POS feedback, to compliment my timely shipping/ safe packaging for future buyers to see.

Selling discussion

Dec 16, 2014 2:29:51 PM PT

Getting feedback for auction sales

I am HIGHLY frustrated. I need help from the "pros" out there. I sold a bracelet at the end of November. A few days later the buyer wrote back and said it was counterfiet and wanted a full refund. I was skeptical and told her it was not, that I have a NO Return policy and to provide some documenation to prove it wasnt. (I am a 100 above standard seller) She ignored my request and insisted that I refund her money. I contacted Ebay and they said that they would put the case on hold and rule in my favor if the buyer did not respond with a letter of authenticity (something that I requested too) This was sent in email to her. The seller ignored my requests and that of Ebay and sent the item back, no explanation, no letter, no NOTHING! I called Ebay and mentioned this and they said that the buyer is wrong and that they are acting outside of the requests of Ebay - I should NOT do anything just return the Bracelet. Its now apparantly sitting in my PO Box. Today the 5 day holding time was over. I called Ebay to get this settled in my favor (as specifically mentioned would occur by the Escalation specialist - Philip) And guess what? Sorry they are refunding the money and siding with the Seller ..... Wow, did the Seller play the system, did I do something wrong or was I just naive to think that Ebay would work with me and follow up on their previous action? I have a message in to both Philip and an Escalation Supervisor, but I feel that I was defrauded by Ebay and that the seller played them - as I knew they would. Help? I'm thinking of getting out of Ebay ....

Shipping & Returns question

Why is Square Trade on my listings? I did not ask for it, I do not want them interfering with my sales, How do I remove it?

Selling discussion

Hey dudes, I'm new here and have an urgent question. The first time i won a bid was wonderful, i got the brand new Power Ranger's action figures (I collect this type of gorgeous things). My problem resides on my second bid. I won it (yay, come at me street fighters). But the problem is: neither during the auction, neither after I won the SELLER DOESN'T ANSWER MY QUESTIONS. he seem a great seller/buddy, but I always make questions before giving the money. My questions are simple, as you can see in the message bellow:

Hey, pal! I already sent many messages for you. I need the answers before I place the payment. You can see the messages in your inbox or in the order questions. Anyway, the principal questions are:
1. Are they original?
2. How is the state of them ( they are broken, scratched, bitten, glued or loose)?
3. Were they a child toys?
4. Are they easily possantes?
5. Could You please take closer pictures of each action figure (back/front)?
I got your money and I want to pay it as soon as possible. But first I need these answers.

That's it guys. I really want to get this bid and gretfully pay for it. I din't kniw what to do! HEEEAALP!

Bidding & Buying question

In the last few days I have listed about 25 books,  all BIN, and sold 4 of them the same or next day I listed them.  Am i pricing too low, just right, or is it Christmas time rush? I just sold another item within 1 hour of listing. Maybe I have found better inventory or key words or I have suddenly improved my photos and descriptions?  I normally sell about 1 a day per 150-200 BIN.  

 

I have been listing Items for about 8-10% below what similar condition ones are listed for on Lincoln. 

Booksellers discussion

I found a type of old book we had when kids that was interested in getting for our granddaughter. But because the listing said shipping was over $6... BEFORE .. bidding I messaged her asking if she would be willing to offer less expensive 1st Class or Media Mail ship option if I was to bid, and she messaged me back she would be happy to. 

I won for 99cents but invoice after only stated the over $6 ship price. So I sent 'request total from seller' with reminder she said she would offer less expensive shipping option if I were to bid. She said she would resend me invoice. She sent same invoice with same high ship amount. I have messaged her several times with reminders and getting no response. I offered every time to just cancel transaction if too much trouble so she could relist but 1st time she wrote she'd send new invoice she just needed the reminder, and this last time have had no response. I tried to choose to cancel from my end but page states I can not. It has been 7 days since sale and my fear now is that she is just going to let me get a non-paying bidder strike. And I do not want to pay over $6 to have an old children's book shipped, would never had bid had she not assured me she would offer less expensive ship option. I have all messages & emails to back all this up. I hate to call eBay and ask them to step in, so if seller does end up letting us get a no pay strike will I be able to explain all to eBay afterwards to get it removed? 

Bidding & Buying question

It seems apparent that there is a growing group of eBay sellers that are trying to remove good business manners from the internet.    They forget that when money exchanges hands, as the recipient they have the burden of good manners to be the first to thank their customer for their business.  It is even more incumbent upon them when that customer pays them immediately, as I did, upon winning their bid.  Why are they showing no respect for our monetary support of their livelihood by publicly snubbing our profiles with no feedback unless we submit our good feed back first?  Is that not extortion?   If we were treated so poorly at a restaurant or other place of business within our town, we would let everyone know about their establishment all over town and their business would soon suffer. 

Am I within my rights as a buyer to give bad feed back to those discourteous sellers?  Is eBay encouraging the dispensing of civility altogether, and is that why eBay doesn’t provide in its feedback survey a remark section about such poor or non-existent manners?  I mean, if it’s so **bleep** important to have good feedback, why doesn’t it work both ways and why doesn’t eBay backup the buyers who pay their salaries.   Should I go viral with this question?

Selling question

Dec 16, 2014 10:52:28 AM PT

Feed back

I bought two vintage pieces from a seller with good feedback.  They arrived smashed due to poor packing ( also the reason for the rare negative feedback they received).  Items were sent parcel post, and postage was not bought through Ebay.  So, they were sent uninsured.  They are not covered by the new buyer protection, because they were damaged in shipping, something which is expressly excluded from the buyer protection program.  So am I just out of my money?  Still waiting to hear back from buyer.  If they refuse to refund, what is my next step?

Bidding & Buying discussion

I listed and sold 16 full size cans of Enfamil formula. I did not say in description that the label states that they are not for retail sale. When the buyer received they said they were a retailer and wanted a full refund. They also stated I should relist and send them new buyer address and they would ship directly to new buyer. I said no and I would issue a refund once I recieved merchandise back. They again said for me to relist and they would send to new buyer. Again I refused that offer. Should I not issue the refund or does that constitute not being the item as described? Could I win if I tried to honor my no returns policy? Can eBay/PayPal reverse the payment without the buyer returning the merchandise? Thanks for your help.

Shipping & Returns discussion

We just sold a book to someone very close to us.  So we thought that we could hand deliver it and give them the 4.00 back when we deliver.  There was option to pick-up originally.

 

Can I do that and how do I mark it?  I only see the option to marked "shipped" and naturally there is no tracking number.  I don't want to be marked for that.

 

Merry Christmas and Happy Holidays to everyone

Selling discussion

Okay since I have not had one before I thought maybe I should ask before moving forward.

 

75.00 purchase on Dec 4th and the chargeback just opened with Paypal for the reason of unauthorized use of a CC.

 

Any suggestions would be welcome.

 

Thanks

Selling discussion

Dec 17, 2014 7:33:02 PM PT

Chargeback and how to handle them

So i recently sold a handheld gaming console, which was in working order and I had checked before I had shipped. I kept very good care of it. Now we're still in the pending process for payment so this item was shipped very recently. 

 

Now the buyer is telling me this handheld is not charging, I am a computer tech also and believe this said buyer tried to charge when it was cold. Which could ultimately mess with said console and even if it didn't do any damage. Trying to use a cold electronic wouldnt work in the first place (take a laptop outside leave it there for 30 minutes, i guarantee you can't turn it on if you live in a cold state until it reaches room temperature)

 

This buyer is asking for a return, and i am a new seller, so I am asking the general ebay public for their input. I would like to continue giving people the best customer service as I am getting into this. Do i return it? This item could have been damaged now due to the buyer, and how is the process for insurance via USPS if this was actually a shipping issue?

 

I apologize for the length of this post, but thanks for reading :smileyhappy:

Selling discussion

Have a question regarding an item I sold. I shipped the item through eBay without insurance but the buyer said they never received it. The tracking number however, says it arrived. I don't know what to do can anyone help?

Getting Started question

Dec 16, 2014 9:03:11 PM PT

Question about an item I sold

I purchased a "tempered glass screen protector" for my HTC Desire phone - it doesn't fit.  I left negative feedback that this product does not fit my phone as product description said it would. emailed me that I shouldn't have left negative feedback before contacting them (this is true) and that they would give me a full refund (a whopping $5.00) if I REVISED my feedback.  This is almost a month ago.  I am not going to revise my feedback and lie to Ebay purchasers that this is a great product when it is not.  

Now, because I didn't revise my feedback, they said they will ONLY refund me if I send the product back.  Send a piece of glass back to China - that is going to cost me a lot more than the glass itself.  

Here is the message from them:

 

 

 

 

 

I'm really annoyed.

Bidding & Buying discussion

Dec 18, 2014 7:47:02 AM PT

Buyers beware -

 "HAPPY HANUKKAH" is at the top of my ebay page, is this not PC incorrect? How do I get it removed or changed to Merry Chirsmas?

 

My Account question

Dec 16, 2014 9:31:51 PM PT

Happy Hanukkah?

I put up for auction a non functioning gopro, which I clearly state in its condition as "for parts or not working". I even in extreme detail in my listing explain what is wrong with the gopro and how it does not function as it should. The winner, who has not paid, now is messaging me saying they did not realize it was not working. How could they not when my entire listing is me explaining that the darn thing is broken! I don't want to waste my time and have to relist the item or is that the only thing I can do? Isn't the buyer in a binding contract to pay up so as long as the item is accurately described?

Selling discussion

So, I bought some computer hard drives for a fantastic price.  The title clearly stated they came in Dell trays but they came in other trays.  The drives themselves were what I was mainly interested in and they tested perfectly.  I could have used the Dell trays but they would have been a bonus.  The packing wasn't great (no antistatic, loose-ish packing of sensitive electronics) but everything else about the trans was perfect.  I contacted the seller and he/she seemed very nice and apologetic for the incorrect listing.  I'm happy with the price I paid even with the trays I can't use.

 

Now, I want to leave feedback that's honest but doesn't ding the seller.  I was planning on leaving a positive (NOT a soft positive) and 5 star DSRs for all but accurate description.  I can't honestly leave 5 stars for accurate description.  I remember hearing that just not choosing a rating at all for that DSR doesn't ding.  Is this still accurate?

Bidding & Buying discussion

Have an item that sold recently, but it was listed several weeks ago: is there a way to view the listing "history" and see when it was originally listed, and if it has ever been "relisted"?  

 

The reason I ask is, we're having trouble locating it in the warehouse, and we thought we had already sold/shipped it several weeks ago...and reading from some users about mysterious "relisting" of items just has me curious if there is a way to further our search.

Selling discussion

Two items I ordered  shipped on December 8 and it's been about 10 days+ and no orders received.  Via USPS.

If this is how slow deliveries are going to be this year, I pity the buyer.  You would have to order Overnight Express to get it within a few days.  USPS has really become a total failure with deliveries.

A Part-time eBay Sellers Group discussion

where can I go to start an unpaid items case?

I know that I have set it up to start after 4 days of the item not being paid for, but it is now going on the 5th day and want to start the case now.

Thanks for any help that I can get

Selling question

Dec 18, 2014 8:18:50 AM PT

how to start an unpaid item case

Does feedback stay for 1-year from the date posted or 1-year from the transaction date?

 

 

Selling discussion

Dec 18, 2014 6:36:58 AM PT

Feedback Question

For those of you who offer Hassel Free Returns how do you like it?  Or not? I'd like to know sellers input on this.

 

Thank you.

Shipping & Returns discussion

Dec 16, 2014 7:17:17 PM PT

Hassel Free Returns Pros and Cons~

Hi I live in Switzerland and I want to sell on ebay.com, the problem is that our international fees are different, can I maybe set them manually? Or add the link of our shipping-calculator?

Please help!

Shipping & Returns question

Dec 18, 2014 11:03:44 AM PT

Shipping fees problem SWITZERLAND

A seller closed  a listing with my bid on it with no message or explanation why it was closed. The lising was for 6 days, and it was removed after 5+ days. Now it has been relisted ,under a new seller,with more shipping charges. Also, all the items that the previous seller (who dissappeared), are now in this new members list. The item in question was to be arriving before Christmas, and I was the only bidder and watcher involved. What can I do when the seller does not reply to my messages for an explanation? Is is safe to bid again with this new seller/member who has the same location as the previous one?

Bidding & Buying question

I have a few things I would like to sell, although I am currently living in Serbia.
How do I change my Ship From Address to be Serbia ?

Selling question

Dec 16, 2014 4:45:15 PM PT

How to ship from Serbia ? Ship from address

A buyer has asked to cancel a bid because they found that they already have the item that they bid on. (Action Figure Set) What is the best way to do this?

Bidding & Buying question

Dec 16, 2014 8:01:01 AM PT

Buyer wants to retract bid

I have fabric bolts 60" long and Priority Mail won't accept them. I've already printed the USPS label for the other, boxed items, but cannot find an option to split-ship the order. Anyone have an idea what to do?? Thanks!

Shipping & Returns question

Shipping & Returns question

one on of my listings it shows there is a question but when i try to respond, there is not a question. i have deleted all of my messages and this is listing is still showing respond to question.  how to i fix this problem ?

 

Selling question

For some unknown reason to my currency on watched items has changed to us. dollars instead of GB pounds sterling, also when I try to contact ebay redarding this a USA telephone number comes up so I can't even contact ebay regarding this.   Any help please ?

Bidding & Buying question

Is it for real that I can only list one gift card at a time? I have several from iTunes, Best Buy and Starbucks to sell. I thought now would be the perfect time to list them!

 

This just seems silly to me. Thank you for any assistance.

 

Selling question

Dec 16, 2014 12:02:28 PM PT

Can I only list one gift card?

I have noticed when looking at others listings , at the bottom it says " questions that have been asked ....." . On my listings it always says " No questions have been asked about ...." , when clearly they have . Is there some sort of setting I need to switch on for this feature ? Thank you !

Selling question

After I purchased and printed all my USPS shipping labels, I realized the buyer purchased multiple items.  (Side Note, At one time, ebay used to prompt you & ask if you want to combine orders, but it didn't in this case.  Maybe because the buyer checked out as a "guest")

 

I sent a note to the buyer letting them know that their purchases would be under one tracking number.

 

After I voided the unused shipping label, I tried to add the new tracking number, but I received an error message that the tracking information is already on the order -

 

The tracking number you entered is already being used for another transaction and cannot be applied for this transaction. Please enter the correct tracking number for this order.

 

A valid tracking number will allow your buyers to track the status of their order and know when to expect delivery. Plus, it will help protect you if the buyer files an Item Not Received claim

 

I don't see an option to delete the first tracking number of the label I voided out and  I cannot add the correct tracking number to the order.

 

Any suggestions/solutions?

 

 

Selling question

Dec 17, 2014 9:58:13 AM PT

Add USPS Tracking Number to an Order

Seller wants me to pick up item at a local UPS store. Wants a scan of my ID. Is this appropriate. And if so how do I do this.

Buying & Selling Basics question

Dec 17, 2014 9:18:35 AM PT

ID scan for purchase

How do I list on my items for sale that I will be out of the office till Dec 23?

Selling question

Dec 16, 2014 6:37:20 PM PT

out of office till dec 23

Hi, here is the situation. Thanks for the suggestion in advance

 

I listed an item for fixed price with consider best offer option, and one buyer sent me an best offer. I thought the offer is decent, so I accepted. However, the buyer haven't paid for the item since the list was closed when I chose to accept the best offer (a bit more than 24 hours).

 

Then the buyer approached me with cell phone text message to ask for my paypal account. He/she claimed that she can not make the payment through ebay or offer confirmation email from ebay and insist to have my paypal account. It is pretty mcuh indicative of an scams to my opinion.

 

I know the standard practice for unpaid item is to open dispute 2 days after list closing and another 4 days to close the case after dispute was filed. My question is that can I aks for expediting the process with such evidence that indicates the possibility of scams. I really need to get my item relisted and get my final value fee credit back to my accout. If so, is there a ebay customer service number to call

 

I have click through ebay contact us for selling, but I am not able to locate a number or email address to directly contact ebay.

 

Thanks

Selling question

Dec 16, 2014 1:35:30 PM PT

expedite unpaid case?

I recently sold a piece of electronic lighting equipment on ebay that powered up but was untested, the unit was listed as not returnable. Upon receiving the unit the buyer opened it up and attempted several "repairs" on it without my knowledge or consent (I have emails from the buyer stating this). Now the buyer has opened a case wanting a refund plus have me pay the return shipping. Today I received an email from ebay suggesting that I refund his money and pay the return shipping, the email says that the case has been put on hold for 5 days to allow time to submit additional documentation, my question is this, how do I submit supporting documentation? I replied to the email ebay sent to me with the buyers email stating that he opened the unit up and worked on it along with ebay's email reference number, is that all I can do? After replying to ebay's email, I got an automated reply that said "thanks for your question, we'll get back to you as soon as possible".......

Selling question

I found a lovely custom doll and it's bid price was incredibly low. Checked the seller and he or she only has a handful of low price items for sale, and a lot of good buyer feedback (I always check feedback and history). I placed a low bid because I wasn't sure I'd be around to snipe and also wasn't sure what my max on this doll would be. Stupid bidding practice, I know, but I'm only hurting my bank account so who cares?

Anyway later someone outbids me, then I outbid them. Enter the stranger. The stranger has a lot of feedback but they are making these little bitty bids to just barely outbid me. I get sick of it and bid a larger increment (17 to 25 dollars, I don't mind saying since I'm not winning now). The other person outbids me. I check "the stranger's" account and they have 22 retractions in six months. Is that sort of high?

 

Please let me point out that I honestly do not believe the seller has a thing to do with this. I suspect this Stranger saw a custom doll and perhaps wanted to mess with competition, or has a grudge against the seller. Why do I think this? Gut instinct, along with the fact that I messaged the seller about the doll's size at 10pm and no response yet, and the way the seller's other items are just not very expensive and neither is this. I believe they are asleep. Also the doll world is very, very competitive especially when it comes to custom work.

 

So is it possible that someone is giving a relatively new seller trouble by shill bidding, thereby potentially making them look like a scammer? I've never retracted a bid in all my time here, and I've been here something like 10 years. If I bid I pay. It's a contract, after all. Are there people out there who just thoughtlessly bid on items, then go "Oh wait I forgot I don't have any money/my rent is due/I don't actually want that item after all" and expect all to be well? Because I have a feeling if I don't bid again I'll still win the item, considering this person's retraction history. If it matters, their activity with this seller is 20% I think.

 

Lastly, I know the ebay discussion boards are a rough place sometimes. I don't need people to agree with me, I just want opinions if anyone would care to help me suss this out. I really like the doll >.< but don't want to play games.

Bidding & Buying question

I'm hoping that someone can help me out since I can't figure out how to contact ebay!

 

I had a buyer that did not originally pay for the item they won. I opened and eventually closed an unpaid item claim with no response. About a week later, the customer contacted me that she had been in the hospital and was still interested in purchasing the item. She purchased the item through ebay as I had relisted it already. 

 

The problem now is that she is reporting a strike against her account. She would like this to be removed since she eventually purchased the item. I'm happy to do this but can't find a way to do this now that the unpaid item claim is closed. Does anyone know how I would go about this? 

 

Thank you so much for your help!

Selling question

Dec 16, 2014 11:23:38 AM PT

Remove a strike against a buyers feedback

buyer claimed did not receive the item and buyer file dispute to ebay and even i provided tracking number that the item was delivered. ebay still favored the buyer and issued refund at my expend. and now its happening again buyer is claiming he did not receive the item. im losing money here and i cant do anything

Shipping & Returns question

Dec 17, 2014 6:22:42 PM PT

what would i do

  I've recently sold a leather handbag: $34.00, Shipping $5.35, Ebay and PayPal Fees $4.99.

  Shipped on December 15, buyer got item on 17th and today has started return process claiming the item smells like cigerette smoke and airing it out didn't work, so the item is Defective and Doesn't Work, in note buyer told me item is not as described.

  The return shipping will be whatever the buyer chooses to pay to ship handbag back, I'll have to reimburst shipping.

 

  As is, I've "lost" $10.34, return shipping will be atleast $5.35 if buyer chooses cheapest option; as well as losing my $23.66 profit.

 

  Is this buyer remorse and the buyer was emberassed to list that as their reason to return; is their claiming "Defective and Doesn't Work" ( like the item was an electronic) an attempt to avoid any supposed negative feedback if buyer is afraid of potentailly receiving negative feedback; do I get any of my fees back or am I just going to have to take a $15.69, at minimum, hit?

 

  What do I do???? 

Shipping & Returns question

I made an offer on 3 items from one seller and now I am blocked from bidding with a different seller.

Bidding & Buying question

If my best offer is the only offer, do I win?

Bidding & Buying question

Dec 16, 2014 11:21:50 AM PT

Is best offer automatic?