eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

I am hoping someone can provide some information on this small tray.  It measures about 5 5/8" by 4 5/8".  It looks like Pickard with the floral pattern and basket off flowers in the center and gold overlay, but is marked what looks like "sace" Germany along with what may be a signature.  I can only make out the last letters "oines".  I find some listings where the "sace" is translated as saxe, and the lettering is very similar but all of these are printed on and not engraved. Any help will be appreciated.    

 

 

 

 

002.JPG003.JPG004.JPG005.JPG

Pottery, Glass & Porcelain discussion

Hi does anybody recognize the art or  signature iDSC06172.JPGDSC06175.JPG 

Thanks

Gr8findz  

Collectibles & Art discussion

003.JPGCan someone help me find out what this is called or what religion?

Thanks in advance!!

Collectibles & Art discussion

I have these pieces and am having trouble finding a comparable listing to know just what to call this set and what purpose it had.  What was it designed to be used for???  thanks!   

 

uly 2015 534.jpg

Collectibles & Art discussion

The wood  looks like a different color depending which angle you look at it, not sure what kind of wood this is made out of or the artist that made it.

 

Thanks for any help I appreciate it!

 

 

 

 

DSC03224

DSC03225

DSC03226

Collectibles & Art discussion

Jul 27, 2015 7:44:17 PM PT

need help strange item no clue

Possibly get someone to help me id this piece of pottery.

I was kinda thinking it may be McCoy

 

POTTERY-PLANTERb.jpgPOTTERY-PLANTERa.jpg

 

POTTERY-PLANTERf.jpgPOTTERY-PLANTERe.jpg 

 

Pottery, Glass & Porcelain discussion

Article hear,

https://finance.yahoo.com/news/ebay-stops-the-clock-on-1-hour-delivery-142950607.html

 

Oh, and let me not forget....

4854749137_simpsons_nelson_haha_1_xlarge.jpg

Selling discussion

Jul 28, 2015 2:16:15 PM PT

Looks like ebay is giving the Valet the axe

I WANT TO LIST THIS BRACELET BUT CAN'T FIGURE OUT WHO THE MAKER IS.  ANYONE KNOW?  IT LOOKS LIKE AN OLDER WILLIAM SPRATLING SIGGY BUT DOESN'T HAVE THE CIRCLE WITH SPRATLING IN IT.

DSCN1440.JPGDSCN1437.JPGCAROLYN

Jewelry & Gemstones Board Group

Jul 27, 2015 9:04:31 PM PT

STERLING BRACELET

 
if they are makeup brushes what are they valued at?

Selling discussion

Jul 28, 2015 10:41:39 AM PT

are these make-up brushes?

i

 

Thinking cool thoughts during these hot days....

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

This question may make me sound like a complete dunce...but I'm a semi-lovable dunce... providing you pick up your dirty clothes and rinse off your dishes...hopefully, it's worth a little "stupid question" mileage...

 

Every time I've ordered from a particular seller, they offer cheaper prices if I buy outside of eBay. Honestly, it took a couple of times to get it. I thought no one would be dumb enough to put it in writing directly below the prominent yellow warning on every header.

 

I just don't respond. I know better than to take that risk {I'm just a plain old dunce..not really old...more semi-approaching the beginning of the tail end of middle aged...kinda...old enough to engage in utter nonsense when I'm seriously sleep deprived...and not nearly old enough to get a pass for it...but not a gullible dunce...most of the time...sorta...}.

 

I've only been making purchases for a few months. If I don't report a seller willing to violate eBay's policies, is there an impact on the seller community I'm not grasping?

 

The seller chose to be responsible for the consequences. Most of us resort to doing stupid things when we're desperate {or sleep deprived}. I don't know if that's the motivation, I'm just hesitant to rat someone out if they might depend on sales for their total income. On the other hand, I feel like the importance of reporting is escaping me. It would be just as wrong not to give the consequences to other sellers equal consideration.

Thanks in advance for your answer!  happyfcgonecrazy.gif

Bidding & Buying question

Item picture

 

I just bought two dolls as an Estate Sale and I don’t know much about them. I bought them because I thought they were in good shape.  This doll is about 22”-24” from head to toe. She appears to be of porcelain and held together, inside,  by a white elastic cord. The entire body feels and looks like it is porcelain.

The markings on the back of her head are:

A15T
(ABETTE,  CABETTE or GABETTE)

I find that A15 indicates a Steiner but that is as far as I can get.

Her eyes appear to be glass and are green. They look like real eyes. Her eye brows and eyelashes are painted.
 
Her fingers are all intact and I have not taken off her clothing to look for other marks.

The dress and clothing appear to be in very good shape.
 
She is on a metal stand marked:

311340
IMSCO
TAIWAN

 The other doll I listed is as follows:

 

I just bought two dolls as an Estate Sale and I don’t know much about them. I bought them because I thought they were in good shape.  This doll is about 13” from head to toe. She appears to be of porcelain and held together, inside,  by a white elastic cord.

The markings on the back of her head are:

SFBJ
236
PARIS
6

Her fingers are all intact and I have not taken off her clothing to look for other marks.

The pink dress shows wear and tear on the right elbow.  Other than that she appears to be in good shape.

Did I list this properly?  I have no WATCH and I believe this may be a valuable doll. I'm afraid I need to edit my posting.

 

Any help, recommendations, and thoights would be appreciated.

Dolls discussion

Some of my latest acquisitions I need help identifying. I'm hoping you guys can help with your expert input. Any info is appreciated. Let your opinions fly! Hahaha...IMG_6845.JPGIMG_6846.JPGIMG_6848.JPGIMG_6864.JPGIMG_6865.JPGIMG_6868.JPGIMG_6870.JPGIMG_6873.JPGIMG_6875.JPG

Jewelry & Gemstones Board Group

Jul 28, 2015 8:32:20 AM PT

Latest Acquisitions HELP...

s

 

Grown up slip and slide Smiley Happy Stay cool folks! 

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Have what I believe to be a carved bone lime paste box, but not 100% sure if this is correct.

 

Your thoughts on the possible age, origin and use of this item?

 

Materials used appear to be bone, copper, bakelite and wood.

 

Size: 5 in.

 

Thank you!

 

 

CARVED UNKNOWN ITEM 001-002.JPG

 

CARVED UNKNOWN ITEM 002-002.JPG

 

CARVED UNKNOWN ITEM 003-002.JPG

 

CARVED UNKNOWN ITEM 004-002.JPG

 

CARVED UNKNOWN ITEM 005-002.JPG

 

CARVED UNKNOWN ITEM 006-002.JPG

 

CARVED UNKNOWN ITEM 007-002.JPG

 

CARVED UNKNOWN ITEM 008-002.JPG

 

CARVED UNKNOWN ITEM 009-002.JPG

Collectibles & Art discussion

Jul 27, 2015 10:40:48 AM PT

Carved Bone Box. Your thoughts?

I usually have a great insticnct or gut feeling about a time period for pieces but this one has me completely stumped. What do you think? Vicotorian, 40's, 70's?

It has a large clasp. I think it is the chain AND large clasp that is throwing me.

 

neck.jpg

 

neck1.jpg

 

neck2.jpg

 

neck3.jpg

Jewelry & Gemstones Board Group

All three pieces check out to me. I haven't cross referenced them with books yet, but looks good to me. Opinions?IMG_6799.JPGIMG_6801.JPGIMG_6805.JPGIMG_6807.JPGIMG_6809.JPGIMG_6810.JPGIMG_6814.JPGIMG_6817.JPGIMG_6818.JPGIMG_6819.JPG

Jewelry & Gemstones Board Group

Jul 28, 2015 7:33:40 AM PT

More JULIANA?

tigersingle.jpg

 

Good morning everyone.

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Does anyone know who made this piece or how old it is. When I bought it the man told me it was very old and one of the ways to tell was that the hobnails were very pointy!  Wondering whether he was telling the truth!  Any help greatly appreciated. it is 7 3/4 in diameter and 3  1/4 tall.

 

IMG_1905.JPGIMG_1904.JPG

 

 

IMG_1906.JPG

Pottery, Glass & Porcelain discussion

hello hear my nameis sylvester imlooking for solution about my orders pleas  in help pleas  i order for gold filled and watch but ionly receive the traking number of the gold  filled but for the watch  ples help me thisisthe order number  371375892555 pleas i  need help Luxury Men's Stainless Steel Dial Leather Band Wrist Watch White Gift Sport New

 

Member To Member Support question

Jul 26, 2015 5:08:41 PM PT

about my order

Good afternoon,

 

A buyer left the following review.  Its positive, they unintentionally hit negative.  I even have emails stating they tried to change their review but couldnt figure how. How do I remove this, as its lowered my rating to a 97%?

Negative feedback ratingMy son will love it thanksBuyer:During past yearFeedback conversation
 bliss poetic waxing strips face (#281504729140)US $7.00  

Member To Member Support question

Jul 28, 2015 10:58:37 AM PT

Accidental negative review

I have successfully worked with the "Best Offer" option for other items, but for an item I currently have listed I have 2 offers but no links available to respond to either offer. I would like to accept one of them before it expires. Any suggestions? I was surprised the only option for support is via phone !

 

UPDATES:

As noted, I know HOW to include "Best Offer" options - I have done so with other listings and successfully replied even earlier today.

This item DOES have "Best Offer" option enabled.

It simply does not offer the usual links to "Decline" "Accept" or "Suggest Counteroffer" even though I have 2 active offers.ebay can't respond to offer.PNG

Member To Member Support question

Jul 27, 2015 5:06:52 PM PT

Best Offer

                      
eBayeBay sent this message to Catherine Tan (kyuting13).
Your registered name is included to show this message originated from eBay. Learn more.
Buyer has responded to your question about this item
 
Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More 
 
                       
 
Dear qy885210,

You cheated me on the shirts and i will leave for you a negative feedback.
I am not satisfied at all and i will report you to eBay Team.
you can see through the shirt quality is very poor

- kyuting13
 
 
 



From: qy885210
To: kyuting13
Subject: ebay seller
Sent Date: Jul-07-15 03:46:22 PDT

Dear kyuting13,

Hi respect buyer,
Sorry to disturb you.Would you please leave me a positive feedback? I know it’s an unreasonable request before you receive your package, but i really need you help, because during the Sell Season,China Post was so busy and didn’t sent the packages in time so that make some customers feel bad in logistics experience and complain to Ebay.I have improved services and logistics speed, now everything have been normal.I really need you help, thank you in advance.if there is something make you disappoint, please contact me, i will give you a satisfy solution.

- qy885210

Member To Member Support question

Jul 28, 2015 1:16:29 PM PT

Cheating seller

I'm a new seller on eBay and this is the first time someone returns item 
BUY bought 2 headphones but one works well and the other does not work well
  The buyer did not know how to do replace for it did not work return via the Internet
Found return because it does not match the description
He explained problem that the handset does not work very well and asked RESOLUTION
  I told him I do not know, but can it returns the item, and I refer you money
I worked and return the item

 

The buyer then sent me a message :

 

( Hi topv, it's me again. I wish you could reply in the other message section, but I have all the original stuff, the extra ear cushions and bag as well and will send it out really soon Smiley Tongue. Id love another one though since the white ones work so well Smiley Happy. If you want me to order another or if you can just send another when you receive this pair... Just let me know what would be more convenient! thanks!! )

 

me  :

 

Thank you for the Second Letter of Inquiry I understand that you want to replace the black one another.
I will send other immediately when received.
But first you must close the open case and you do not want the money and
I spoke with the seller replacement
Thank you

 

The buyer :

 

Hi topv, sent out the headphones earlier today. Should I just go ahead and cancel the return on my profile now? Sorry for all the questions i just want to make sure i do everything right Smiley Happy never had to do a return before.

 

me  :

Thank you for your message.
Always we want to be satisfied that you sent the speaker that does not work Do you want to replace them in the same color or want to change it blue or black or white Kindly send me your request and thank you for your purchase from eBay

 

The buyer :

Hi topv Smiley Tongue thanks for a choice! ;p i think I ll try a blue one this time i guess. Thanks a ton man!!

 

The buyer Send the handset that do not work and sent a message :

 

Black handset, which does not work very well and arrived me today and I will send you another one blue color also requested on Monday morning, and I hope that you accept my apologies again
thank you 

And I sent a message to Ebay and I told them all that

 

But I found that after this message from eBay 

 

eBay Customer Support has reviewed the case and made a final decision.

 

We issued a full refund of $23.50 on Jul 19, 2015 to the buyer. As described in the eBay Money Back Guarantee, the refund includes the purchase price, plus original shipping. This amount will be deducted from your PayPal account or charged to your preferred reimbursement payment method. The hold on this PayPal transaction has been removed. This case is closed.

Decision:
This case has been decided in the buyer's favor.

Comments:
Unfortunately, it looks like the refund you agreed to issue was never sent to your buyer. We've issued it and now need you to reimburse us.

You can also view the details of this case in the Resolution Center
 
But the buyer a refund back to me and told me :
 
Hi topv!! Sorry they sent me a refund... I must have done something wrong. I just sent the 23.50 back to you! Smiley Tongue thanks again man and sorry!
 
me :
It is clear that there is mistake because ebay may refund of $ 23.50 and taken from my account did not know why they did not reading the messages between me and you and thank you that you have return it amount again
It has entered the PayPal and found the amount had returned again, but you you are really beautiful person
  And I thank you and I will send you the headset as I said today
 
The buyer wrote a Feedback
 
Awesome seller!!! Very well communication! If i could give more than 5 i would!Buyer:
 
 
What I'm doing to close this issue
thank you
 
 
 
 
 
 

 

 

Member To Member Support question

Jul 27, 2015 10:58:05 AM PT

Close the issue without search

I have purchased 

1 item sold byhappyvalley009
HOT! Electric Paper Kid Airplane Conversion Kit Powerup Propeller Gilder Model
 
 
 
Estimated delivery Thu, Jul 23 - Fri, Aug 14
 
ITEM PRICE:
US $5.63

 

but there is no information regarding shipping or tracking details.

 

Please let me know when it will be shipped with tracking details.

 

Thanks,

Member To Member Support question

I purchased these ornaments in a box deal with many other things.  Are they Kugels?  They measure about 2.5-3" diameter, They are heavy, the tops appear to bIMG_2135.JPGe brass.  Thanks in advance.  I am attaching picsIMG_2136.JPG

Collectibles & Art discussion

Jul 27, 2015 3:47:40 PM PT

Is this a Kugel?

 

 

Please help, Thanks

 

 

 

 

 

 

 

IMG_2920.jpgIMG_2919.jpgIMG_2922.jpgAny ideas what it was used for? Thanks in advance for all help.

Antiques discussion

The saucer actually only has 1 star so that dates it to right around 1900 but I can't find this pattern.  

Anyone have a clue?

Thanks!

 

DSC_1772.JPG

 

DSC_1771.JPG

Collectibles & Art discussion

Jul 29, 2015 3:48:28 PM PT

Antique Wedgwood Pattern help please?

Claim ID:

1068631

PaisaPay ID:

39564434929

Item number:

271901800631

Seller ID:

fancycollectionz

Date claim opened:

26-06-2015

 

this is my information regarding refund but  i have not received my refund since one month.

every time i get the response from care it will take 6 to 7 working days.

 

 my second problam is that i have not received my refuind and item details given below (waiting from more then a month)

Refund processed for PaisaPay ID 39564434929
 

 eBay Guarantee Claim No. 1085673 on the following item .

 

i am not able to connect with customer care  chat section 

Member To Member Support question

Jul 26, 2015 5:06:32 PM PT

refund

I keep getting this message when attempting to bid from my computer or Android tablet.  Android cell phone is no problem. Any ideas?

 

Page Not Responding 
 
The eBay page or feature you are attempting to access is not responding.
Please try the options below:
  • Try to access the feature directly from the eBay Home Page, instead of using a bookmark.
  • Wait a few minutes and try to access the feature again.
If you have waited ten to fifteen minutes and you still can't access your page:If what you are looking for is unavailable, you may still be able to access other parts of the site from the eBay Home page

 

Member To Member Support question

Jul 28, 2015 9:45:34 PM PT

Unable to bid successfully in the last week

Hi All, 

 

Iwould like to ask you  for supprort with seler superstores2015 ( 269Teal star icon for feedback score in between 100 to 499)

I have ordered product 

Unisex Fishing Hiking Boonie Snap Brim Military Bucket Sun Hat Cap Woodland Camo for US $5.99 at Sale date: 04/26/15.

But unitl today I haven´t receive anythink.

I have contact them before and I get feedback they will send me product again but still nothing.

Since that time I have no respond from the seller and they don´t want to answer to me any of my email.

Please support to send me new product or money refund at least.

 

Thank you

Martin Palcik

 

Member To Member Support question

Jul 26, 2015 11:54:46 PM PT

Undelivered product

There is a big problem. My name is Kazi Rafayatdin. When I put my address I put 10070 Gilbert St.

 
Anaheim CA 92804
United States. The problem is I didn't put Apt. 92, and they sent the shipment already.😖 I had a couple orders, the  Large Mike Trout Angels jersey, the Large Kobe Bryant jersey, the Lucas Salsaghetti Watermelon Candy, the Medium Tony Romo Jersey,and an ice cold sports cooling towel. Please help me. Im upset right now. Contact me as soon as possible. What do I do?

Member To Member Support question

Jul 27, 2015 10:51:04 AM PT

Urgent!This needs to be answered.

Any ideas on the era of the flags would beP1010027.JPG appreciated. Blue flag 5' x 3', Red is 30" x 20". 8' pole. Thank you in advance, Jim

Militaria Collectors

I'm not sure who manufactured this milk glass compote/vase.  I'm thinking possibly Fenton or maybe Smith Glass.  It has what looks like a Diamond and Fan pattern of some kind.  Any help as to actual manufacturer and pattern name would be appreciated.

 

 

 

Pottery, Glass & Porcelain discussion

Jul 29, 2015 8:33:17 AM PT

FENTON SMITH Milk Glass ID Help

I got this vase from an estate sale of a collection who had tons of high end collectibles and antiques. Many things were from the 18th, 19th, early 20th centuries. I found this vase to be particularly interesting. Any idea of what country the mark is from and perhaps the maker. Any help is appreciated. Thanks a lot.

 photo 20150726_154057_zpsgx7paqjd.jpg photo 20150726_154045_zpscszmgj8m.jpg

Pottery, Glass & Porcelain discussion

Jul 28, 2015 4:06:20 PM PT

Floral Dragon Vase Unusual Mark

Can anyone help me with the pattern or maker of this bowl. It is 11 3/4 from handle to handle and 3 inches tall. any help greatly appreciated.

 

IMG_1909.JPGIMG_1908.JPG

Pottery, Glass & Porcelain discussion

Have three of these.  One is 4th of July themed (Stars & American Flags).  The other two are plain.  Are these actually cup cake holders?  Or do they hold something other than that?

 

Any help would be appreciated.

 

DSCF5025.JPGDSCF5026.JPG

Selling question

Jul 29, 2015 9:51:18 AM PT

Is this a Cup Cake Holder?

Can you give me any help in identifying this clock? The only identifying marks are on the back of the movement where it has 2505 48 stamped. I believe it is a space before ther 48 but a piece of clock hangs in front of it.

 

I am told it is an antique French Mantel Clock. 

 

Selling question

The pop-up nav links for Messages are not working. The links for Sent, Unread, and Flagged all just take you to the inbox. Very annoying.

 

Technical Issues discussion

Hi there,

 

I need some help with the above.  I have CE eBay Import but it is asking me for the Tracking ID and Affiliate Customer ID.  Some help would be appreciated.

 

Many thanks.

ebay.png

 

 

Tools & Apps question

I assume these are for a trading card game (Hellboy), but what would I call them, and are they worth listing?  The each have two rotating dials to change the numbers.

 

Thanks - JAKA

 

 

 photo hellboy01_zpsy9tzdcuq.jpg

Toys & Hobbies discussion

Jul 26, 2015 7:04:54 PM PT

Hellboy Cards - What are they?

Can someone help me identify this Barbie doll.  It clearly says Victorian Romance on the front and is #10361 from 1976.  I cannot located anything on it.  A friend has the doll and asked me to see what I could find.  She says its a Barbie but I'm wondering if its not.  20150727_125300.jpg

Toys & Hobbies discussion

Jul 27, 2015 3:48:39 PM PT

Victorian Romance Barbie #10361 Need Info

Found this beautiful weaving at an estate sale here in Rhode Island; it measures 50 x 68". I was wondering if anyone could help me to date and or describe this? Colors are wonderful, it's cotton. Appears to be all hand woven. Just wasn't sure if it looked familiar to anyone. Thanks in advance, Mary001.JPG002.JPG

Collectibles & Art discussion

Need help identifing what i think is chinese marks on this 6 3/8" tall vase/Urn, handpainted, has marks on the side and on the bottom.  Any help will be appreciated.DSC06137.JPGDSC06138.JPGDSC06139.JPGDSC06140.JPG

Collectibles & Art discussion

Jul 29, 2015 10:52:17 AM PT

Need help identifying Chinese marks on vase

I have this beautiful hobnail pitcher-can anyone tell me if its Fenton?

TIAhobnail.jpg

Collectibles & Art discussion

I DID NOT RECEIVE THE ITEM AFTER THE 90 DAYS!!!

I PURCHASE THE ITEM BELOW IN MARCH AND DID NOT RECEIVE UNTIL NOW!!!!!!

i OPEN A REQUEST, THE SELLER SAID HE DID NOT SELL IT...CRAZY!

HERE THE COPY OF THE PAYMENT THRU PAYPAL...

I NEED HELP TO GET MY MONEY BACK ..EBAY!!!

PLEASE!

I NEED AN EMAIL TO CONTACT EBAY! DOES ANYBOBY KNOWS?

 
PayPal logoMar 27, 2015 08:47:36 PDT
Transaction ID: 5V7924935U1892804
Hello Michigan Barbie dolls,

You sent a payment of $216.45 USD to tbarnett7505@charter.net

We've asked the seller to ship.

Thanks for using PayPal. To see all the transaction details, log in to your PayPal account.

 

It may take a few moments for this transaction to appear in your account.



Seller
tbarnett7505@charter.net
Note to seller
You haven't included a note.
Shipping address - confirmed
Monica Valenzuela - att. Leticia Burmann
6826 Windwater Ct
Norton Shores, MI 49444-7736
United States
Shipping details
The seller hasn’t provided any shipping details yet.

DescriptionUnit priceQtyAmount
Barbie Grace Kelly The Bride, Silkstone, Gold Lable, 2011
Item# 121599743961
$207.50 USD1$207.50 USD
Shipping and handling$8.95 USD
Insurance - not offered----
Total$216.45 USD
Payment$216.45 USD
This charge will appear on your credit card statement as "PAYPAL *TBARNETT750"
Payment sent to tbarnett7505@charter.net
 
 
Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: www.paypal.com/help.
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.


PayPal Email ID PP843 - 89ba0ea1a74ce

=

Member To Member Support question

Jul 28, 2015 9:30:23 AM PT

I DID NOT RECEIVE THE ITEM AFTER 90 DAYS

 

I need to cancel the bid to buy a Item 191625580740 because it was a mistake.

 

I send just in the moment email to buyer.

 

This is the e-mails:

------------------------------------------------------------------------------------------------------------------ 

 

bigg86969
Para
fedecarballo@yahoo.es
 
jul 26 a las 7:04 PM

Member To Member Support question

Jul 29, 2015 11:41:41 AM PT

CANCEL BID OF ITEM 191625580740

I sold 2 fairly expensive aquarium filters to one buyer. Together they were $250. One was new and the other was  used for about 4 months. I set the used one up on my aquarium to show it working. At first the buyer said he needed them by the weekend because it was an emergency. I got them to him in 2 days so he had them in time. I didn't hear a thing until this past Saturday ( he had them 7 days by then) and he stated the new one leaked and he hadn't even looked at the other one yet. He also said " I see you don't take returns so I will be leaving you negative feedback".The leaking issue is common and easily remedied so I replied and told him what to do and reassured him the other filter was functioning great and that it had been running until an hour before I shipped it to him. The next thing I hear is today and he says he called the manufacturer of the leaking filter and they are sending him new parts. This is impossible since they don't have customer service hours on the weekend.Then he goes on to say that the other filter has an issue with part of it and it is useless to him so he is throwing it away. He also griped that there was some water left in it. At most there would be drops in it. I dried it out but a tiny bit of water could have been in the motor.I pointed out to him that the feature he says does not work is shown in  a picture working fine but since he is so unhappy to return both filters for a refund. He replies and says that he doesnt know if the filter works or not but that it looks like it won't work. He also does not want a refund. He said " I am not the type of person who complains just to get a refund but I will be letting my feedback show the type of product you sell".  As I said these filters were not cheap so if there was really an issue, wouldn't he want the refund?  I think he is fishing for a partial refund so he can keep the filters . What do I do with this guy?

Selling discussion

Jul 27, 2015 1:13:12 PM PT

What do I do with this buyer?

I just had a customer contact me about one of my items. He said that in his search results, the price shown that it was $19.99, but when he opened the listing to view it, it showed it was $49.99..but actually it was neither..its $29.99  anyone else ever have this complaint?

This was the item in question.. and it does concern me, and could possibly be a reason behind the lack of sales over the past few months

http://www.ebay.com/itm/acrylic-display-stand-for-Star-Wars-Jabbas-Tatooine-Skiff-POTF-/261964176195?ssPageName=ADME:X:AAQ:US:1123

Selling discussion

I am a seller who is on the edge of the second tier of store benefits.  I am trying to go with more fiixed price listings because that's where the promotions are. I have spoken to friends who are not selling at at my volume and they are not paying for auction listings at all even though they are listing more than my allotted amount of free action listings. I think this is proof that ebay is trying to force more people into stores. What do your think?

Selling discussion

Never seen it this slow,  not ever!  I had a potential customer message me through a listing asking , Did This Sell?  Did what sell????  I could not see the listing or item number picture NOTHING!!!!  I think its time to throw in the towel.  Something just does not seem right. not here, not anymore.

Selling discussion

Jul 28, 2015 3:56:18 PM PT

this is the worst i have ever seen it!

 

I recently received a shipping score defect for tracking not uploaded within handling time and scanned by carrier because I put my store on vacation for two days, (stating my return date) but the system still expected me to upload tracking info on time while I am away. CS said I needed to change my shipping time in my listings. I normally ship the same day.

 

What if I am away for two weeks but still accepting orders for shipment upon return? How would you even set shipping time to 14 days?

 

Selling discussion

Hi folks and cheers from Sweden,

 

I have encountered a problem with a seller and I'm unsure about have the situation should be handled.

 

A seller informed me that an item I bought was returned to the seller by local customs. The seller refunded me and wanted me to buy the item again in a new transaction. I think he/she wants to kind of restart the whole transaction or something.

 

The problem is that an item that is just refunded is put on the list of Unpaid items on the buyers account. I keep telling the seller that this is what happening on my side but the seller has now refunded me a second time.

 

Has any of you guys encountered this type of problem?

 

I know that it's possible for a seller to send a request to cancel an order the proper way but it should be done before the item has been shipped. I don't think the seller can make that approach now.

 

What would you do?

Bidding & Buying discussion

Jul 29, 2015 1:03:04 PM PT

A seller keeps refunding me

Pretty new seller here. I recently bought a used iphone for a pretty good deal. Did a little research, imei check clean, not stolen or blacklisted. Phone in good cosmetic condition. Cool. Put the phone up for auction and sold for a lot better than I expected actually. Next day buyer pays with a note to me: "please make sure you remove icloud before shipping". (not verbatim) **bleep** is that? I thought. Further investigation showed me that the phone was locked through apple and could not be activated since I didn't have the password. After a few brief messages back and forth I refunded the buyer (maybe 30-40 minutes after he'd payed and that was the end of communication.. Now my question is, how will that affect my seller rating/status? Nothing was shipped. No dispute or anything in the resolution center and as of now no negative feedback. (the first time I'm hoping that I don't get any at all) lol. Just wondering about the repercussions of a refund without a return so to speak. Thanks

Selling discussion

Jul 26, 2015 11:13:10 PM PT

Refunding before shipping

Hello, I would like to ask if a seller change the description photo in his selling item, if the description photo also change

in my watch list (if i already have this item in my watch list from before).

 

Thanks in advance

Selling discussion

Jul 27, 2015 12:07:44 PM PT

Description Photo

Hi,

 

I have an HTML code with links to other parts of the HTML page. When I test them on Notepad++ the links work fine. When I add them via spreadsheet to our eBay items they stop working. I thought that perhaps the links somehow get deleted by eBay when I upload the HTMLs, but when I copied the HTML from an item to Notepadd++ then the links work perfectly once again. 

 

Has anyone experienced this issue or have any suggestions to why it is happening/ how to solve it?

 

Thank you in advance for any tips.

 

 

Selling discussion

Jul 27, 2015 2:41:01 AM PT

HTML Links not Working on HTML Description

Selling discussion

on a $30.75 item? I very rarely do best offers so I have little idea what would be too low. Suggestions?

Bidding & Buying discussion

Jul 28, 2015 10:46:35 AM PT

What would be a good offer

My Buyer has a non-U.S. based PayPal account - but does have a US shipping address. (I only ship to US Addresses.) He won an item, now how does he pay me? I  have blocks on the country he lives in. Thanks

Selling discussion

Jul 29, 2015 8:32:01 AM PT

Buyer can't pay me

I have a question-my mother-in-law owned a golden teapot, creamer, sugar bowl, and salt & pepper shakers. They are stamped with Eggshell Nautilus on the bottom. Here's the thing...they have been broken and repaired. The creamer is the worst and the repair on it isn't very good. My question is this...is it even worth trying to sell these items, with a full disclosure and photos of the items? I hate to just throw them away if there is someone who would want them. But, I don't want to waste my time and seem ridiculous for trying to sell them. Any help would be greatly appreciated.

 

Thanks!

Collectibles & Art discussion

Jul 26, 2015 8:45:00 PM PT

Homer Laughlin Eggshell Nautilus Collection

Hello,

 

I'm just a newbie here in eBay, I just recently purchased an item to a seller from China with free shiiping cost. My question, is it normal for the seller that they will not nofity me if they already shipped the item that I bought? It has been 4 days from now since i paid the item that I bought but still I didn't receive any notification from eBay that the seller has already shipped the item to me.

 

Thanks in advance for your answers! Smiley Happy

Shipping & Returns discussion

I have not had any luck finding this particular print.  It is an interior view of a banquet hall??  It is signed and numbered in pencil but is not named.  Any info appreciated.

Collectibles & Art discussion

I'm selling a laptop at a fixed price with "best offer" option.  I received an offer and made a counter-offer.  Before the counter-offer expired, I received another offer from a different buyer.  How should I respond?

Selling question

My Coach Crossbody was deleted after it had sold. The purse was purchased from the Coach Store, which infuriates me. IT WAS REAL! Very upset with how this was handled. I feel like it was someone just trying to get a free purse..... 

Member To Member Support question

Jul 29, 2015 10:56:14 AM PT

Item removed from violating trademark policy

before auction ended i was in contact will seller asking if PICK UP was available since seller and I were located in the same city.

Seller responded that Yes local pick-up was available and i provided him with my personal direct contact information.

After auction was completed, i received direct invoice from seller with not only winning bid price but also SHIPPING and 

LOCAL STATE SALES TAX.

Can seller add sales tax on an item?  

I somehow seriously doubt that ebay seller has a STATE license on which seller would need to pay SALES TAX and seller

is just passing on the tax to a buyer.

 

Can someone please explain to me how seller can charge STATE SALES TAX?

 

I am willing to pay sales tax if seller provided me with a copy of State and even Local business license which require seller to pay tax

or shows me tax return indicating that seller has claimed items sold in the past and collected sales tax and actually claimed that tax

on state tax income statement.

Member To Member Support question

As Buyer... Can you only leave a NEG for not getting feedback first? 

 

My friend thinks he can do this and I told him he can not unless there is a issue with the item purchase from a seller.

 

My friend likes the item but he thinks he should get feedback first before leaving any to a seller. Has anyone here got a NEG for this reason only?

 

I think it is wrong to demand ANYONE to do this because feedback IS voluntary !

 

This is my last question and I thank all of you for your replies.

Member To Member Support question

Jul 28, 2015 8:39:09 AM PT

Leaving NEG for not getting feedback first?

For a while ago i hear some stuff about eBay and PayPal to split? When will this happen?

Payments question

Jul 28, 2015 4:20:49 PM PT

Will eBay and PayPal split?

A buyer recently won an auction I was holding and did not pay. I tried contacting the individual, but received no response. I opened an unpaid items case and gave them a strike. Now, I fear I am facing the same situation with an even more pricey item. The buyer on this new item has not responded and has not payed for about 1 week. He has lots of feedback and are all 100% positive. If the same situation happens with this guy, can I leave negative feedback? It seems insane that someone can have so much positive feedback and be going around winning auctions and not paying! Anyway, I'd like to hear what the proper way to handle this situations is. Am I supposed to give a strike and just leave it be? 

Selling question

 Good day people.

 

How do I get a message of '' UNPAID ITEM REMARK '' off my profile?

 

I sent the seller an email requesting him to update the shipping and he never did since 29june 2015! Instead he went ahead to report an unpaid item! Now ebay has put one unpaid item on my list! I find this unfair and am looking for EBAY customer support but in VAIN: Seriously sad and frusterated at the moment.  I was in desperate need to pay, I never got a reply till a case was slapped on me!

 

Sorry, I couldnt pay because the shipping details restricted me to. I emailed the customer on the 29th JUNE to update shipping details and send me invoice and he never replied to my email. I wanted the item so much but just couldnt pay due to destination restrictions!

 

The item stated worldwide shipping but at the moment I needed to purchase the item, the payment couldnt be processed because opf shipment restrictions.

How could I pay? 

 

Please help.

Member To Member Support question

Jul 26, 2015 5:59:06 PM PT

Urgent help needed

Good evening Smiley Happy I created a listing for a bracelet earlier with no problems, business as usual. Just a little while ago I created another listing and upon completetion I clicked publish, got the "congrats..." page, then I went to make sure it was under my active items.  it wasn't, so I checked my store, it is not there either. It is not under saved drafts or active items. It is gone, like it never existed. This is the first this has ever happened to me and I have been searching on and off for about an hour now trying to find some clue of what is going on. I am unable to find a topic on this here and wanted to check to be sure there was not a resolution online before I call them.

Your input is appreciated, thank you Smiley Happy

Selling question

Jul 26, 2015 6:04:01 PM PT

New Listing Disappeared

How do I change my account username?

 

 

Member To Member Support question

Jul 27, 2015 12:43:02 PM PT

Account username

i'm from germany and i want to call ebay-england.

Is there someone, how can give me telefon number please?

 

thank you

Member To Member Support question

Jul 28, 2015 12:10:59 AM PT

calling ebay in england

Hi I am listing my new in box/packaging parts (furniture kit) for an AR-15 no functioning parts of a gun they are a trigger guard and a hand guard - multiple people are listing the exact same item but mine keeps blocking me from listing it - why is this?

Member To Member Support question

I need to change a feedback on a item I purchase.

 

Member To Member Support question

Jul 28, 2015 5:31:48 PM PT

change feedback

Dear eBay Community,

I may not be the first and definitely will not be the last. I saw one of those too-good-to-be-true silver deals on ebay.  I put in a "feeler" bid far less than spot, just to see that there would be the usual automatic bid that would cancel mine. To my shock my bid stayed the highest and i won 5 OZ of "Pure silver" for $63 (And that was over a month ago when silver was slightly higher.) My fishy antennae was activated and I began to do some research which revealed in no time that the coins were fakes. They did not have the denomination stamped on them and that was a dead giveaway. I contacted the seller immediately and asked if the coins are genuine, stating that the listing was misleading and that if they were not real -I DID NOT WANT THEM.  The seller was gracious and offered a no strings attached cancellation, while CLAIMING that the coins were indeed real. In broken English, probably google translated from Chinese, the seller said things like "My project is real", and "they are real panda coins" all phrases which may have been honest and just poorly translated or may have been cleverly designed to look that way while avoiding answering the bottom line ARE THESE TRULY .999 SILVER. I don't care if they are Pandas - i can see that, i don't care that they are real- i wasn't expecting to receive an imaginary coin in exchange for my 63 dollars.    After making the correct decision i asked the seller to cancel the order despite the fact that they were real. He agreed and i was happy. 

I began to investigate further and found that this guy had been around on eBay for a year and had a feedback score of some 200 or so and 100% rating. Pretty impressive - until you consider that for an ENTIRE YEAR this guy had sold little glass penises and other weird **bleep** mostly for a couple bucks and most of his feedbacks were from the same user names. 

It is not hard to imagine the scenario what may be going on in China right now. A new user creates an eBay account. He buys 250 dumb trinkets and sells each for $1.00 to a bunch of previously set up eBay users. He then leaves glowing feedbacks for himself. He also gets the occasional stranger who stumbled upon his listing and adds to the mix of feddbacks. A clever trick to sell erotica, so you can attract more bored, horny guys to your store. After a year or so, you roll out the Pandas all made of 0% silver and list hundreds of them over the course of a few weeks. Here is the clincher- delivery time from China is about three weeks. Worst case scenario you have three weeks of selling before your first negative feedbacks begin to pour in. You have the added bonus of the uneducated customer who gets his/her coin and says wow  it is beautiful and puts it away without ever bothering to check if it is genuine. They leave more feedbacks. You have now made a couple hundred sales in those three weeks to a month before the S**t hits the fan. Potential earnings of 10K-25K. Retreat to your hideout, shut down your eBay name and start again (with another account that you started a year ago.) 

This is exactly what is going on andn eBay knows it. I propose that eBay does something about this. It is not my job to figure out the algorithms that can be used to determine a users credibility per the item being sold, but i am sure that the count of distinct users who left feedback and the categories in which they were left could go a long way in making a feedback tell a much fuller story and save people hundreds of dollars.

If you have been a victim of this- chime in- help save another newbie from this disturbing trend.

Member To Member Support question

Jul 28, 2015 9:47:32 AM PT

Chinese FAKE Pandas Not Real Silver BEWARE

I  HOPE  EBAY  CAN  HELP   ME   GET   A   SELLER  THAT  CAN  SELL  ME  POWERBEATS  2   WIRELESS  EARPHONE  AUTHENTIC .   I  SEND   QUESTION   TO   SOME   SELLERS  .THEY  ALL    SAID  BRAND-NEW  UNUSED. UNOPENED . UNDAMAGED  ITEM.   100 %   AUTHENTIC .   SAME   STORY .  ONE  SELLER  SOLD   ME    FAKE   AND   OPEN   ITEM .   EBAY    HAD  TO    STAND    IN.    REFUNDED.    THANKS............THANKS..... YOU....EBAY .   I   HOPE   I   DO  NOT   HAVE   TO   ASK     HELP  AGAIN  .  CAN   EBAY     RECOMMEND   ME  A   GOOD   SELLER.    I    PROMISE  MY   SON    TO   BUY   THIS    WIRELESS  EARPHONE ..        CAN    EBAY    HELP  ME   AGAIN ..     THANKS   EBAY  AGAIN  .

Member To Member Support question

Jul 27, 2015 9:18:23 AM PT

Checking of sellers

how long do I have to wait to get my money back for  a damaged item

Member To Member Support question

Jul 28, 2015 2:10:56 PM PT

damaged item

...Just getting this off my chest - this is the first time I have ever sold something on ebay - my item sold for $20.50 and I was charged fees of $3.32 - that just seems so excessive to me...  It was hard to know what I was getting into when I started the process, but with this much taken out, I doubt very much I'll do this again.... Anyone else have an insight on ebay fees?

 

Member To Member Support question

Jul 28, 2015 6:10:40 AM PT

ebay fees

So, if I have one item in multiple colors, how do I create that listing?

Member To Member Support question

Recently, 

 

A buyer's eBay account was hacked, and used to purchase a computer I was selling. I received emails from "ebay" and "paypal" stating the item was paid for. I shipped the item to the buyer, only to find out it was fradulent. The account was hacked and now someone got a Macbook for free. Ebay isn't willing to do anything, but credit the charges for selling the item. I am furious at this point. I would think that since the account was hacked in to, eBay would at least help me get the computer back or credit me some of the money.

 

The payment to Paypal showed pending. I received emails from "Paypal" stating there were delays with processing funds.

Member To Member Support question

The item I want to change Feedback on is older than 60 days. How do I change it?

Member To Member Support question

Jul 28, 2015 5:37:54 PM PT

Feedback change

If iI list a car and it doesn't sale and I relist it, is that two sales or one and how much will be charged if it dosen't sale a second time?

Member To Member Support question

Okay, after reading your feedback......I removed it because I did not know I could not talk about the situation. Yes, I did return the item and it was received. Why would Ebay remove a negative feedback? I did not say anything mean.....just the bad experience. Thanks for the feedback! 

 

 

. It's not posted on her feedback and on my end it indicates that I left feeback.......did she have an option to delete it so no one could see it?

Member To Member Support question

Jul 28, 2015 9:58:16 AM PT

Feeback

I am have listed a golf club for sale and am new to Ebay selling.  I had Ebay select package size and I never changed it from the standard small package/ envelope through USPS Priority Mail.  This will obviously require more than a small package.  What are my options when this item eventually sells?  

 

I appreciate the answers all of you!  I have changed the shipping on one of my listings to reflect this, but the other had bids and I didn't want to end it.  I will just let it run out and I'll pay the extra if any and chalk this up as a learning experience!  

 

Thanks! 

Member To Member Support question

hey . i won the item on bidding and i pay it with echeck and it saying still pending and now i want it to pay with my paypal credit. i was wondering if i can do that. thank you

Member To Member Support question

Jul 27, 2015 6:59:46 PM PT

paying

Member To Member Support question

Jul 28, 2015 8:14:10 PM PT

Never received

This is my first post on the ebay community. I was looking at my invoice and noticed all these "Special duration fees" and freaked!!!!!!!!!!!!!! I guess we get penalized for trying to sell more faster????????? I know me stopping selling on ebay wouldn't mean a thing but this fee is outragious and the few items I just sold, I went in the hole on because of this fee!!!!!!!!!!!!!!!!!!!! I know there is cost to every thing these days, it seems like the old addage, the rich get richer and poor get poorer would apply here!!!!!!!!!!!!! I know this comment will probably be overloked and ignored by many but this fee is a little over the top!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Member To Member Support question

 Hello
Do I want the question widget up as they are in the picture ???
Are you up on time ???

Member To Member Support question

Jul 27, 2015 9:42:45 AM PT

question

How I can inform my buyers that I will be in vacation and maybe will not able to ship items during this time!

Member To Member Support question

Jul 28, 2015 12:36:45 PM PT

seller is in vacation

Hi,

I bought an item from a seller in China; the item never arrived and the seller offered to send it again; I agreed but this item never arrived either. To get a refund the seller wants me to send my Paypal account number; isn't it a fraud?

Thank you for answering

Member To Member Support question

Jul 26, 2015 5:54:30 PM PT

refund

I need my product to be here ASAP and want to change the free standard shipping, but can't see the option..

Member To Member Support question

Jul 27, 2015 8:32:32 AM PT

I don't want free shipping

Hello,

 

I am a new Ebay seller and a long-time Ebay buyer.  I have an existing listing that I set up to have a 3 day response for shipping.  I didn't know that to be a Top Rated Buyer you need to have same-day or one-day shipping response time, and I now want to update this for my listing.  I went into the listing editor, and can't figure out how to do this.  Can anyone help?

 

 

Member To Member Support question

My customer asked to cancel an order.  Payment was not made, but ebay is waiting for her to confirm refund.  What do I do now?

Payments question

Jul 28, 2015 7:48:57 AM PT

My customer asked to cancel an order.

hi, i won a auction and make the payment but now the seller want more money for the item and shipping  shipping says free to usa. i triying to open a case on resolution center but no solution finded.

Member To Member Support question

Jul 28, 2015 7:59:55 PM PT

i need help

I feel like as a seller I should be in complete control of invoicing my customers without creating rules and such. Keeping it simple. I feel like eBay has removed a lot of that from me. I like to see what my customers are purchasing before they pay so I can ship it as low cost as I can. If someone does not pay you for an order BLOCK THEM and move on don't force everyone to use the cart. Anyone else out there feel like that?

Member To Member Support question

Jul 29, 2015 2:04:13 PM PT

Invoicing customers

I sent refund via paypal on the 27th. It shows as instant and sent. Buyer sends message refund is not in paypal as of today 7/29. I sent message regarding provided e-mail address. If it turns out buyer has provided wrong e-mail, whos responsibility is that? Also if she paid by credit card (I don't know), would she still be notified via paypal?

Buying & Selling Basics discussion

This medal looks old.  Anyone know what it is?

Collectibles & Art discussion

Jul 26, 2015 9:26:49 PM PT

Help in identifying medal

Am I just not being patient enough?  I am a top-rated seller, and have not encountered this before.  They usually show instantly...  Thanks

Selling question

Ok here is a fun who dunnit or in my case **bleep**!!!!!!!!!!

 

 

For months ive been proud to say ive had 100% feedback no negative since january this year.........

 

So why even after no negative showing have i just dropped to 99.9%??????????????

 

Anyone?????

Selling question

Jul 27, 2015 4:02:05 PM PT

gone from 100% to 99.9% no negative

I can't seem to post a vacation message as I don't have enough volume yet to open a store.  How to post the message please?

Member To Member Support question

I have an offer on an item I am selling but the offer is a bit low. I know I have some 24 hours to respond but in the mean time, can others offer or is offering blocked until I respond acceptance or not to the first offedr?

 

Thanks!

Member To Member Support question

Jul 29, 2015 3:03:22 PM PT

An offer is made

My item was purchased on July 24th and I've yet to receive payment.  I sent an invoice, contacted the buyer and still nothing.  When I try to "Open a Case" I get "Unpaid Item Assistant will open a case for this item on Aug 25, 2015 if payment hasn't been recorded"  Why do I have to wait a month?  

Thanks for any help....

 

Payments question

The feedback says the person didn't receive item. The seller is not talking to me and it says I got to wait a month before I can tell eBay about this problem. I want my money back.

Member To Member Support question