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Good morning, with the damage is this painting undesireable? I didn't mind it myself when I picked it up, liked the subject.I don't have much into it...I don't want to give it away either, worth listing? Or was I TOO forgiving on the damage? V76IMG_6238.JPGIMG_6237.JPGIMG_6235.JPG

Collectibles & Art discussion

Feb 8, 2016 6:43:01 AM PT

painting quality..

Seller says "top one" etched on reverse of this coin, I think they meant "TOP 1". Smiley Very Happy

 

1914D-fake-josephc9324-291679162470-c.jpg

Coins & Paper Money discussion

Feb 7, 2016 6:18:53 AM PT

TOP ONE

thank you for any help you can give me 7 1/2" x 3 1/2"100_9076.JPG100_9077.JPG

Pottery, Glass & Porcelain discussion

Feb 7, 2016 11:00:29 AM PT

Help ID water goblets

hawaii.jpg

 

Volcanos National Park, Hawaii

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Good Morning! If you could take a look at these and rate them best to last in terms of interest, none are marked, the elongated diamond shaped brooch actually has very light yellow/canary stones rather than the clear like the rest, and the rectangular is far, far more showy than the photo picks up, thousands of tiny faceted stones. The (1) large round is 3 1/2"..(2) diamond shape 3 1/2"....(3) smaller round 2"......(4) rectangle 3"....Thank You for looking, V76IMG_6129.JPGIMG_6134.JPGIMG_6144.JPGIMG_6139.JPGIMG_6141.JPGIMG_6136.JPGIMG_6142.JPG

Jewelry & Gemstones Board Group

Feb 7, 2016 9:07:00 AM PT

group of vintage pins, unmarked

I only received the refund of the item but did't receive the refund of delivery fee.

Would anyone sugguest how can I get the refund of the shipping? thanks!1.jpg

Shipping & Returns discussion

I have a no return policy. Recently I sold a Tiffany diamond necklace that the buyer first claimed didn't look as good in person as it did in the photos. I said I took the photos, they are the exact item and not manipulated in anyway.  I also gave a detailed description of the item. The buyer then said "well, the truth is, it looks fake". I offered to return her money if she got any proof whatsoever that it is fake. Buyer then stated they dont care if its real they just dont like it and are going to get their refund. I have spoken to Ebays "high value resolutioin department" several times and was told that buyer would need to show some kind of proof that the item was fake or SNAD in order to reutrn it. I just spoke to ANother ebay rep who said that NO, everyone else I spoke to at Ebay was either wrong, or the notes they wrote said something different than what they told me. One guy said he would write to buyer stating that if the buyer provided proof the item was fake I would accept a return. NOW ebay is claiming THAT WAS NEVER TOLD TO ME AND NEVER HAPPENED! What????

 

Then the guy basically said if the buyer claims the item looks fake (yet refuses to even get it tested) they can return it. Period. Then the guy also said that if its fake its illegal to send it through the mail back to me. I said, you just contradicted yourself. If ithe buyer beleives it is fake how can they legally return it to me? The buyer is obviously lying and changed their story so many times as to why they should get to return an item that is authentic and accurately described just by saying "it looks fake to me but I wont attempt to prove it". I know the item is real and the buyer has already left me neg. feedback stating that it is fake.

 

The NO RETURN POLICY means NOTHING. Ebay will always side with the buyer even if it obvious the buyer will say anything to get a return. This is not fair to small sellers like myself. Ebay has frozen over $1000 in my paypal account until this is resolved and any way you slive it, Ebay is going to allow the buyer to return the item because she lied.

 

Am I the only one that thinks this is crazy?

 

Selling discussion

By the time I pay EB fees and PP fees I have barely made a profit Smiley Sad Any one else feel this way ?

Selling discussion

Feb 8, 2016 5:17:21 PM PT

I can't sell items

So I need help.

 

I got on all my items return policy.

Basicly at the moment I am selling antivirus keys. My problem is that buyer requested return which was automaticly approved and he said that he bought key for 1 year but his antivirus expires on 19.9.2016. while he sent attachement where you can cleary see that key expires on 19.9.2017. which is more than 1 year and half. 

 

What should I do, can someone get some advice or anything. Pictures will be in attachments.

 

Kind Regards,

Borna

Selling discussion

I recently sold a pair of  Nike  foe a vey low price. To day I received an email from the buyer that the sneakers arrived and they like them and want to keep them, but want a partial refund because they are not leather as my description stated.

 

the first line in the description states they are a combination of leather, mesh and synergic upper. This buyer has tons of feedback and I'm guessing knows want they are doing.

 

how should I handle this. I know they will open a case and give me a negative.

 

BYW the description is as per Nike.

Selling discussion

Fascinating. I had a seller in 2009 that left me bad feedback after the postal service lost his two items and we gave him a full refund. We were able to show through tracking that the item was shipped and then just quit showing up. Here's the fascinating thing. Even though we blocked him, he was able to purchase from us again! Just got off the phone with eBay and they see he was blocked, see his old feedback and acknowledged the 'glitch'. The helpful eBay staff said they would call me back when they figure out a way to cancel the transaction and it not be a cancel that I requested and held against my stats. Fortunately my eBay software shows return buyers and notes on them. The photo of feedback below FORTUNATELY is not feedback he left for me, bust shows the negative-happy the buyer is! Now just waiting on the call back from eBay as to their solution.

Selling discussion

Feb 9, 2016 1:40:23 PM PT

Blocked and Still Able to Purchase?!

 

I have been an eBay member since 2006. In my decade of selling/buying on eBay and using PayPal I've not had a single negative or even neutral feedback. 

 

Recently I sold again on eBay for the first time in a while, I was shocked to see eBay gouge me for more than 10% of my profit, then on top of that PayPal took another 10%!

 

There were always fees for these services, but they have shot through the roof.

 

Despite my perfect 10 year history with ebay over almost 100 transactions, my funds are being withheld for 21 days while I "establish a successful selling history with eBay".

 

If you're a large scale business entity buying in bulk from some 3rd world country, then flipping it on ebay marked up by 200% or more you can still turn a profit, I'm sure. But for normal everyday honest/ethical small scale sellers, getting at least 20% skimmed off the top of your final sale price is just absurdly unsustainable.

 

It's possible I'll buy from eBay sellers again, but I just sold my last item unless something changes drastically.

Selling discussion

Also.. could you identify me this label? who does put this label that is in the picture?

I live in Israel, could it be inside my country?

Shipping & Returns discussion

I had someone send me a message about if he won the auction could I send it to a different address. I told him that I would have to contact Ebay first to make sure that was ok. If I do this for this customer is that against Ebay's policies? Thanks Ann

Selling discussion

Feb 7, 2016 6:51:23 PM PT

Sending to a different address

When buyers buy multiple items and pays with multiple guest accounts, often times they are uniquely different accounts so their user ID doesn't match. I combine those items for shipping because their shipping address is an exact match. But ebay's sytem will not allow me to use the same tracking for different user IDs, thus giving me a shipping defect for "not uploading tracking" for the additional items purchased.

 

I've complained to ebay about this but they admit it to be a loop hole and unable to do anything about it. My question is once this becomes an issue regarding return or case, will ebay force refund them out immediately because technically the additional item never had tracking with it to being with?

Selling discussion

Feb 8, 2016 11:31:33 AM PT

Buyer pays with different guest accounts

Can anyone tell me how to find a seller using their ebay username? I've tried the advanced search, then filtered by "find a member/seller, etc..."  I've even searched via the sellers email address, and although ebay admits that the seller is indeed on the site, it won't give me ANY information because I haven't bought from this seller before. DUH!!!  How can I buy from a Seller that I can't find???  Help!

Tools & Apps question

Feb 8, 2016 2:03:11 PM PT

How to find a seller by username

I've got some calculated shipping items where the buyer paid $8.10 (actual cost) but Ebay's Bulk Shipping tool is quoting me a whopping $12.03.  Every single shipping price is jacked up.  Does this have to do with the First Class $.06 debacle?  

Shipping & Returns discussion

I have been selling on ebay for about 2 1/2 months.  I am having some success and learning alot.  I want to be here for the long haul.  Looking at this as a supplement to retirement income.  

 

At what point should I be looking at starting a store?  What are the advantages and disadvantages of having a store?

 

Also, if I opt for the year payment of the lowest level and decide within that same year to go for a higher level is the amount that I paid for the year applied to the cost of a higher level store?

 

Thanks.  The learning continues.

 

Annette 

Selling discussion

Feb 7, 2016 11:14:00 AM PT

store subscription

I went to print a label and low and behold! It's now 2.54$ for 3oz and under.

 

*checks watch*  Only took a couple of weeks!

 

Horray!  

 

I didn't see anything here about this, but if there was....sorry for the double post! I'm just so excited.

Shipping & Returns discussion

Feb 8, 2016 6:53:44 AM PT

eBay fixed it! 3oz now 2.54!

Hi all,

Please advise. I contacted a seller about her "Buy it now listing" and when she responded, I said "great, I'll buy it now'. I hit the button, seconds later, it stated ' listed ended'. I refreshed and then saw on the listing under the item ' Get to know the buyer w/my info , city, etc. I had to run and was happy.

Upon my return 2 hrs later, the seller said someone else had purchased it minutes after me. I even mentioned to her then that I was in such a hurry when I bought it that I thought I had seen my info as the buyer. She just said sorry, the buyer was Elizabeth not Evelyn.

Today as I was reviewing my Sent box, I found the email with the picture of the listing with me as the buyer.

 

I contacted the seller and politely followed up with the preceding info.

What are the buyers' options in such a situation? 

 

I would appreciate your input.

Bidding & Buying question

Feb 6, 2016 5:56:25 PM PT

Seller yanking "buy it now" listing ?

 

Hi Fellow eBayers,

 

My grandfather, the late R.G. Smith, is counted among the greatest aviation artists in the history of aviation. I don't mean to brag, it is the truth.  While I would love to keep all of his artwork, we have decided to sell a few originals (although we will stick mostly to selling prints).

 

I know it sounds cliche, but it's almost time to send our daughter to college.

 

To that end, I would appreciate input on the value of an original watercolor by a renowned artist. Also, what are these planes? What do you think is being depicted in this painting.  Any suggestions on how to position the listing to prospective buyers?

 

I appreciate you thoughts and time,

 

Kristy

 

 

Collectibles & Art discussion

Feb 8, 2016 4:35:52 PM PT

Original Art ~Early Aviation

Opened an unpaid item case. I have waited 4 days with no response. So... do I just close the case and, am I now able to relist the item? So, my question is, what is my next available step in the process?

Selling discussion

Feb 7, 2016 8:01:06 AM PT

Unpaid item case...now what?

I just sold my old video card yesterday and the guy didn't pay yet so I've been waiting to ship it. Now today Ebay sent me an email saying he is no longer registered on Ebay and he is a suspicious buyer. They cancelled his bids on my auction and said any associated fees have been credited back to my account.

 

So my question is: can I go ahead and do a second chance offer to the second highest bidder? Even though my auction is still showing in my sold items category. It says I'm still awaiting payment from that guy. So does Ebay need to close this case or something like that? Or should I just go on with the second chance offer and consider this matter settled?

Selling discussion

Feb 9, 2016 12:10:06 PM PT

Buyer no longer registered on Ebay

 

Say you sold an expensive item, ~$1500.00, say. 

Ebay doesn't let you insure an item for more than $1000.00, so you decide to ship from the post office, forgoing your online shipping discount, in order to get that extra $500 of insurance.

 

But you send your significant other to the post office.

You know this is a stupid idea, but you give him a list, and you tell him to read that list, verbatim, to the post office person.

 

Your list says:

 

-The address is printed on the package. Make sure postal worker enters address into the system perfectly.

-Insure for $1500.00

-Purchase Signature Confirmation

-Save all receipts

-Send me photos of the receipts

 

Significant other comes home without signature confirmation, because postal worker tells him he doesn't need it, because insured mail requires a signature anyway.

 

BUT, that's NOT "signature confirmation"... it's not the kind of thing that you can prove online.

 

 

So, let's say the buyer receives and (someone) signs for the item, but then claims via either ebay or paypal that in fact they did not receive the item. Is there any protection?

 

1. Paypal: No. Paypal requires the kind of signature confirmation that can be tracked online... and the "signature service" that comes with usps insurance does not meet this requirement.

 

2. Ebay?

 

3. USPS itself? Presumably usps isn't going ot cover the cost of a "stolen" item that was signed for.

 

Is this a situation where you could be out the item and have to refund the buyer the $1500? Is there any protection?

 

 

Shipping & Returns discussion

Feb 8, 2016 6:47:46 PM PT

Hypothetical Seller Protection Scenario

My listings have been canceled due to listing violation. I've got a message in which I'm told the listings have been removed and selling limits have been placed on my account. There's no explanation for these listing violations and I have no idea what have I done wrong. Any advice?

Selling question

Good evening, all!

 

Just wanted to get second opinion from folks with more experience on whether I'm asking too much.

 

The story is as follows: I bought a few items, and was presented by seller with a choice of delivery methods - one cheaper without tracking and one costlier with tracking. I picked more expensive delivery option due to my habit to watch how my parcels are moving across the world, let the seller know of my decision and paid accordingly. To be honest, I didn't asked seller specifically if he is willing to tell me tracking number, considering this being granted.

 

Today it is 7 days since I paid and 5 days since items were marked as shipped out, however I still got no reply from seller regarding parcel tracking number even though I've reminded him about it. So, what do you guys think, is it normal? If not, is there anything I could do about it within ebay rules more productive then just suck it up?

 

Thanks in advance Smiley Happy

Shipping & Returns discussion

First of all apologies for my english as it's not my native language.

To make the long story short.

About two months ago a buyer from US ordered a pair of boots from me (I am located in Poland). I've shipped them as normal (I often ship to US and never had a negative comment), but for reasons that were beyond my power the package was stuck unusually long in transit. The buyer was understandably upset as he needed the boots before Christmas. When he realised it wouldn't happen he petitioned Ebay to have his money refunded. Even though I did provide a tracking number, Ebay ruled in his favour and his payment was taken from my PayPal account. A couple of days later I got a notification that the package has finally arrived in US. I contacted the buyer and asked him kindly that since he opted out of the transaction, not to pick up the package so that USPS would ship it back to me. He agreed and told me he wouldn't pick it up.

The package arrived at his local postal office on January 2nd. When I typed the tracking number into USPS site it said that if nobody would pick up the package until February 2nd, then it would be returned to sender. So I waited. Today I've checked the tracking number again out of curiosity and saw that on February 4th the status of the package was changed to DELIVERED with the buyer's city tagged as place of destination. My first thought of course was that the guy has swindled me and took the boots at the last moment. But then I looked at the date again and noticed that the packaged was marked as "delivered" on February 4th, which is two days after it was supposed to be shipped back to me. 

So now I am willing to give the guy a benefit of the doubt. Obviously I am going to contact him, but first I wanted to ask some Americans here more familiar with USPS, would he be even able to pick it up after a month has passed? Or is it possible that it's just some mix up and "delivered" is just a unfortunate status shortcut for "returned to sender"?

Any help would be appreciated.

Shipping & Returns discussion

It is very hard to understand how to sell on ebay, for me, even though I have been doing it for three years. I always search ebay in my spare time and get very frustrated because other sellers with less feedback score than mine sell the same items that I do with many more volume and sales. What am I doing wrong? Why won't my bussiness really take off and make me weathy, like it is supposed to do? Other ebay members sell thousands and thousands of dollars worth of merchandise, while my items, mostly, sit untouched gathering dust, can anyone suggest anything to make my sales really jump? thanks!

My Account discussion

This is a Libbey shot glass with the script L and the number 28.

It is 3 inches tall and has a 2 1/8 diameter across the top.

It weighs 8.5 ounces.

It holds 2 ounces to the rim.

 

Questions?

Is it modern or vintage?

If it holds 2 ounces to the rim, is that the capacity or is the capacity smaller?

Where can I find info on this glass such as value?

 

Thank you so much!

Selling question

Feb 9, 2016 4:49:34 PM PT

Libbey Shot Glass Vintage or Modern?

Thank you for any information you can provide. What it is, era, maker, etc.

 

Possibly victorian era. The top "finial-type knob" and plate are made of metal. Probably tin because the piece is very lightweight. The metal is a brass color with very ornate with flowers and scrolls. The knob has what looks like a "crest" design on both sides. The 
plate" is attached with two very small tack nails; one on each end.

 

Peeking out from under the tin plate (at each end) is what looks like very old fragile doscolored paper.

 

The base is made out of wood.

 

My best guess is a lid of some kind but the wood is larger than the tin plate so a lid may be ruled out.

 

Any ideas?

 

Thanks for looking!

Antiques discussion

Feb 8, 2016 3:27:06 PM PT

Please Help ID Victorian? Piece

When listing new items as well as relisting old items, and even when i do sell similar, i can not see part of my photos.  some of my listings i can,  others i can't.  they where there before.  I have a great camera and my photos are the right size.  as i said many are older listings that i just relisted, as well as new listings.  the font size is all the same.  Whats up? any advice? anyone else having this issue.

Selling discussion

i am anew member to ebay and have been trying to buy a graphics card from a seller who keeps cancelling my bids. one reason stated that he could not verify my identity,but i have submitted everything that i am supposed to do as far as i know and if i didn't do something right i would appreciate some help on this please.

Bidding & Buying question

This pot looks hand or wheel thrown, it is 12.5 inch in diameter. I bought at a yard sale in AZ about 10 years ago. I can't make out the name, but I can kind of figure some of the letters. Please help if you can! Thanks!

Collectibles & Art discussion

Does anyone know why I can't access my money after the funds available date?

Payments question

Hi im Hamed.im living in iran and i havnt paypal account.i want to sell persian rugs on ebay.can i use my mastercard account in one of turkeys bank and send items from turkey for buyers?please help me.is a way for iranian to sell items on ebay?

Selling question

Feb 8, 2016 12:03:43 PM PT

Hi im Hamed im living in iran

Recently, a buyer offered to pay for an item using the Friends & Family link in Paypal. I was concerned about losing my account if eBay was monitoring such activity.

Has anyone done this, and is it legit? I assume not, since eBay loses seller fees.

thanks,

jt

Payments question

Relatively new seller here (since Nov 2015) and still "learning the ropes".  I've used both "Free" shipping (adding $$ to the price to account for shipping costs) and buyer pays shipping - and I'm fairly comfortable with using both. At this point I only ship to the US.

 

I'd like to try listing an item with free shipping, but giving myself the option to select the carrier once sold depending on the buyer's location/shipping costs.  Specifically thinking of items > 3 lb, something that won't "fit" in any of the USPS flat rate boxes, where e.g. USPS Parcel Select is the cheapest option for some zip codes but FedEx Smart Post is cheaper for others.

 

I've gotten this far -- I can set up a listing, select/check the "Free" checkbox for shipping with e.g. USPS Parcel Select as the carrier . . . add a 2nd carrier - FedEx SmartPost with shipping cost = $0.00.  But here are my questions:

 

- Will the seller still have the option to "select" the carrier even though shipping is "Free" (as with a listing where the buyer pays shipping)?

- If they select FedEx but it's cheaper for me to ship USPS, I guess my only option is to message the buyer and ask if they mind if I change carriers . . . if they say they want the carrier they chose, then I stick with that - and eat the higher cost?

 

Thanks in advance . . . seems if I'm paying for shipping, I should be able to select the most cost effective carrier as long the shipping services are equivalent!!

Shipping & Returns question

why was item removed 2 days before end date?

Bidding & Buying question

hi,

 

File Upload Reference No : 748145959

 

I am trying to upload products via file exchange Template.I tried 2 products for testing  and getting error :

 

Error Code : 37   "Error - Input data for tag Format> is invalid or missing. Please check API documentation."

 

I am totally clueless.I searched the error code reference and cant find anything regarding this.

 

File Upload Reference No : 748145959

 

 

Plz help me in this regards.

 

 

regards,

Tools & Apps discussion

I sold an item to someone with a PO Box for his address.  I am shipping UPS and can't use that address.  I emailed him twice to see if he had an alternate address I could ship to.  No response after two weeks, so I finally tried to cancel the order and it says buyer has 10 days to respond.  It is like wasting a whole month on one item

Selling question

I have a buyer who has paid for five books, including full price shipping for each book.  I'd like to refund them some of the shipping fees, but if I do so via Paypal, does eBay refund the final value fee?  If not it changes my calculation of how much I should refund.

 

For example they bought five books at $3.25 shipping each, for a total of $19.25 shipping.  If I want to charge them $6.00 shipping, and I refund them $13.25 from Paypal, will eBay still charge me the 9% (or whatever it is) final value fee on that $13.25?  If so I only want to refund about $12 instead.

 

Thanks for any help with this.  I must say it would be nice if I could look at an individual completed order  and see what the eBay fees were; that would answer a lot of questions.

 

Mike

Shipping & Returns question

Feb 8, 2016 4:48:32 PM PT

Final value fees on refunds via Paypal

Shipping & Returns question

What do they mean and how do I do this.

Thanks, 

Joe

Shipping & Returns question

Whenever I post an item for bidding, I always stipulate USA Paypal Account only, USA Shipping only.  I have blocked overseas bidders.  Twice in the last week 2 individuals from China have bid on and won 2 items.  (late bids)  Why is this happening??

Selling question

Feb 8, 2016 12:33:48 PM PT

USA Paypal & USA Shipping only

I recently made my eBay account, and have been told that I can list 10 items per month, now, when that month is over which will be in just over 2 weeks, how many items can I list?

Buying & Selling Basics discussion

Buyer messaged me after payment: "I noted the Poster is being sent to my primary address. This is incorrect as it is a gift for a friend and is to go to:

(he posted address here)

Additionally, if it can be sent to arrive on the 12th of February that would be great."

 

As you can see, as if that weren't enough, he asked for the item to arrive on a certain date.  What can I respond about both requests?  I can't control the date of arrival but I can ballpark it because I'm doing Priority anyway.  And can he change the shipping address after the fact?  If I change it manually I lose my seller protection.

Shipping & Returns question

Hello All.

 

I do not read Japanese but there is an item I like. So maybe the seller of item 151705932004 can contact me in English? Or is there a methode to make the site in English?

I am interested in this item Seiko S-840A Digital MULTI-tester, Watches, Clocks, With Instructions.

What does it costs and what are the shipping costs to the Netherlands?

 

With kind regards from the Netherlands.

Bidding & Buying question

Feb 8, 2016 5:37:01 PM PT

want to buy item but can not read japanese

I recently had someone bid and ultimately win one of my auctions.   Since this person placed their bid early on, I had an opportunity to review their feedback as well as feedback they leave sellers.  All were "rave reviews."  As soon as the auction closed, I sent the requested invoice.  I noticed this person had a lot of feedback for being less than a month on the website.  I was shocked to see "buyer bids, no communication, doesn't pay" over and over from so many sellers.  I then researched and saw that this "buyer" made at least 200 purchases and for all different size baby outfits.  My question is:  Are buyers not limited to how much they can bid/win when they are brand new?  As a seller, we need to prove ourselves before we can sell more.  I feel bad for the sellers that don't know to open a claim to get their fees back.  Thank you to whoever can answer my buyer limitation question.

 

Selling question

Feb 7, 2016 5:53:15 PM PT

Are there bidding limitations?

I cannot complete payments to two different sellers because when I initiate the Checkout process I get a 'Something went wrong. Please try to check out again.' Error code 70245 message. Repeating the process, trying different combinations of PC-OS-Internet Browser does not help. I have also checked my account details are correct. Any ideas for fixing this problem would be most welcome.

Payments question

Feb 8, 2016 8:36:01 AM PT

Checkout error code 70245

Hi

 

if I don't sell my item..do I have to pay the reserve fee?

Payments question

Do funds from sales always go to PayPal acct or can they go to seller's bank?

Thanks, Steve

My Account question

I have a Robert Jordan "The Great Hunt" book from The Wheels of Time series. 

 

I cannot find another copy like it.  It is a hardcover copy with a gold front and back cover.  The dust jacket has no UPC on the back and no price on the inside of the jacket.  I attached a photo of the inside page where a first edition would state "first edition".  Every first edition I have seen doesn't look like the book I have and have a blue front/back cover.  The lack of price and UPC lead me to believe it might be a promotional copy.

 

I can provide additional photos of the book if anyone might have an idea of what I have.

 

Thank you in advance!

Collectibles & Art discussion

Are there customs or taxes on buying from Italy for u.s. customer ?

Bidding & Buying question

Ocasionally(though recently qiete often ) i get this one buyer with 0 feedback from Boswana or another country in Africa who does not pay nor did he had such intentions..(do they just try their luck hoping i will send item without payment?) no communication form them eather

Id like to list my items without commitment to buy the item but rather straight payment on chekout or go fish)

But i cant seem to find that option? is this another privilage of premium account sellers?

thanks

 

Selling question

I sold a fairly expensive item last night and the buyer (who had just paid) asked me if I could send it to another, nearby address (which I think is probably his work address.)

 

I told him, sorry, no can do, it has to be to the address he has registered at paypal.  I told him I could refund his money, and then he could change it, buy it again, etc....  (No reply from him on that.)

 

Is that the only way (unless I just feel lucky and want to risk losing the $$$ by sending it to the non-confirmed address ?)

 

Or can he change his ship-to address now,  after the sale, thereby allowing me to send it to the new address and still be 'protected'?

Selling discussion

Selling question

 

 

I am so nitpicky and paranoid over these new Seller Standards that it seems I have done nothing but end up doing everything WRONG and nothing correct. Thus, I am here to ask a question and perhaps have a discussion on it. I currently have a buyer [very kind, repeat buyer] who messaged me earlier in the day stating that an item she purchased was highly loved by her friend. So much so, of course, "would I happen to have another because her friend would like one."

 

Of course I tell her yes (because I do), and then I go to grab the link for the customer. She messages me back and says, yes I already saw that; but this is at a higher prices."

 

My reply:

 

 

  ...  **crickets** .... |   (<------------- cursor currently still blinking in open tab next to this one...).

 

 

I try to be optomistic with buyers and very kind but really? This just seems strange...

 

What do I do/say?

 

 

-- No the item was NOT on sale when she purchased it originally.

-- Yes I increased the price.

-- Buyer currently has pending open spot to leave negative feedback... 0_0

 

 

COST DIFFERENCE: Less than 3 dollars.

 

thoughts? help?

Selling question

why is my dashboard rating now at 4.9 as I offer free shipping in U.S. and exact shipping elsewhere

Shipping & Returns question

I'm trying to return an item that didn't end up fitting quite right and the seller won't respond. I've written a few messages and started a return request but still no answer. Is there anything else I can do besides just wait?

Shipping & Returns question

Feb 9, 2016 10:51:33 AM PT

Seller not responding to return request

Hi has anyone veer seen a photo like this it is on a copper platenot sure if someone made this way or what???

Antiques discussion

Feb 8, 2016 6:37:18 PM PT

Unusual photo on copper plate

why is there a feedback section at all? limited to 80 characters is less than twitter which doesn't say much.  what I want to post about a buying experience will take more than 80 characters!

Product Discussions discussion

Feb 7, 2016 10:02:42 AM PT

80 character feedback is less than a tweet!

Shipping Calculator not working,  Shipping cost cannot be calculated. Please enter a valid ZIP Code.

 

Zip is valid (tried many valid zip codes.) Is there a work around or fix?  Don't want to bid without knowing price.

 

See attachment for example.

 

 

Shipping & Returns question

I just sold my first item on ebay. The buyer received the ring last weeek and said she was very happy. After wearing it for a couple of days she now says a stone fell out. She wants me to fix it or give her a refund. It was sold as not returnable. If the stone is lost, how can I fix it? She would have had to bang the ring pretty hard for this to happen.

What should I do?

 

Thanks for your help

 

rical512012

Selling question

Feb 9, 2016 7:55:18 PM PT

Buyer claims she lost stone from ring

 

Is it reasonoable for a seller to expect a buyer to pay twice or three times the cost of the item for shipping?  For example, a heavy item such as a 17 pound salesman's sample miniature piece of furniture might sell for $35.  But to ship within your postage zone would cost perhaps $35.  But to ship to a postal zone furthest from the location of the item might cost $90 to $120.  The postage calculator cannot possibly come up with all the possibilities for a larger, heavier item that doesn't fit into a flat rate box.  Is the general message here not to use Ebay for large, heavy items, like a sled, for example.  Or is the solution to use the local pick up option which is to seriously limit your audience?  

Shipping & Returns question

Feb 7, 2016 8:52:15 PM PT

Shipping large and heavy Items

I'm shopping for a adderss label printer that can print each line in a different color. I think there is special thermal paper needed but cant seem to find a peinter or the correct paper. Need help!

Tools & Apps discussion

i purchased an item with free shipping,when it came today,the postman made me pay for the shipping,the seller only paid 45 cents on it,i had to py the rest,what can be done?

Shipping & Returns question

Hello, I recently went through the whole return and refund process a couple days ago for a handbag. The buyer requested a return, I paid for the return shipping label and they returned it and I refunded them the full amount. Yet eBay sent me the invoice for the month and told me that I have final value fees that I need to pay. Why am I being charged a final value fee for an item that was returned and the money refunded?

Shipping & Returns discussion

Feb 8, 2016 6:43:50 PM PT

eBay return

The is an old photo. Just wondering what type of photo it is? I can see the image very clearly when I look at it front view.....

but as I move the photo different angles (especially in the light) different things in the photo change, the coloring, etc.

This is an old black & white photo with a thin black border and I dont know what type of photo it is.

Any help would be appreciated.

Collectibles & Art discussion

Feb 8, 2016 1:09:24 PM PT

Need help identifying photo type

Hi all,

 

I have increased my selling limit a few times last year, but I can't get ahold of a live person this time.

Before i'd just go through the prompt to request higher selling limits and talk to a live person. Everytime my limit was increased.

However, I can't seem to get anything other than an automated message telling me how much I can still list. Then proceeding to tell me there isn't a limit or restriction on my account. 

 

Currently I can list 89 more items and almost 19,000 worth of merchandise. I'm not looking to increase the dollar amount just the amount of items I can list.

Has anyone else had a problem with this? I believe the last time I requested a higher selling limit was back in August 2015. I don't recall ever having a problem like this.

Selling discussion

Feb 9, 2016 8:20:49 PM PT

Requesting a higher selling limit

Could you show me examples? I've tried it any didn't see any difference.. not sure what it is for.

Selling discussion

I listed an item as a 5 day auction. While the auction was active, I realized that I could have selected a better category for it. I attempted to change the category, but it wouldn't let me, I assume because it was still an active auction.

 

The auction ended today with no bidders and was put in my unsold folder.

 

When I went to relist it manually, it still won't let me change the category.

 

Is this a glitch? I couldn't find any restrictions for relisting.

 

 

Selling question

Feb 9, 2016 1:49:57 PM PT

Changing Category?

I am having an 10% discount sale this weekend and someone purchased an item from my store this week. To be fair, I decided to offer the discount to buyer. The buyer has not paid, therefore, I am trying to send an invoice, but I cannot reduce the price. Additionally, I am offering free shipping. Is there a way for me to reduce the amount the buyer pays by $2.00 or 10%?

Thank you for your help.

EnricoSanDiego

Payments question

Feb 9, 2016 10:21:13 AM PT

Pre-Sale Discount

2001 Jeep Wrangler 60,000 something miles asking $2,500 said she's in the military and she's being sent to Afghanistan soon and needs it gone by February 25th. She says, "The jeep is already at our Logistic Department in Fort Robinson, NE. It is ready for delivery. Like I already said, the delivery process will be managed by me. I think I can have it there at your home address within 2-3 working days. It will come with a clear title and reg. I am a member of the eBay buyer protection program and using this service you will get a 7 days testing period after delivery. During that 7 days testing period I will not be getting any money. I need to know if you are interested so I can ask eBay to send you the details on this deal. So let me know if you would like to register the transaction and start the process asap! If so, I will need your full name, full shipping address along with your home/cell # so we can get the ball rolling."
I'm assuming this is a scam. What do you think?

Motors discussion

Feb 9, 2016 2:03:31 PM PT

Vehicle scam 2001 Jeep Wrangler

If a buyer says they did not receive an item but it is scanned as delivered, questions:

 

- Will eBay/PayPal side with you if USPS tracking shows delivered?  or will you be required to refund order? 

- If they leave negative feedback, if this something that will be ignored since item is scanned delivered?

 

I sell on multi channels, each having their own policies for this.  I just ran into my first case here on eBay where the customer said they didnt receive their package and they want a refund.  I have no plans of refunding them if and until eBay steps in and says I need to.  Some channels will automatically close the case in the favor of the seller if item is scanned delivered and deletes any inappropriate feedback related to this.  While another venue I sell on will take the word of the buyer, even though anyone can claim they didnt receive an item, and will force the seller to refund.  Just curious on how it works here....

 

Thanks

Selling question

I need information regarding this brass Phamacist measuring spoon.  The spoon measures 1" x 1-3/4", the handle measures 2-1/4" long.  The words "Spohn & Walter's" might have been a drug store.  The word "Edelweiss" in under the words Spohn & Walters.  On the underside are two "legs" that support the spoon.  Any idea about it and it's value?

Collectibles & Art discussion

Feb 9, 2016 10:51:27 AM PT

Pharmacist Brass Measuring Spoon

Help! I don't know what this is! It's solid wood, heavy, two knob handles, rolling pin style, total 6" length, letters and numbers, all carved. Each vertical column can be moved. Embossing stamp? Crafting tool? Doesn't look like it has been used, no residue from clay, ink, etc. My google search came up empty. Any help would be most appreciated ~ Thanks, Britt from Santa Barbara

Selling question

Feb 9, 2016 2:19:51 PM PT

what is this?

I have an item that just sold where the eBay shipping calculator undercharged my buyer by $7.30 for USPS Parcel Select!  I correctly entered the box size and weight and did not change them when going to print the shipping label.  My buyer was charged just $10.35 while the actual shipping cost is $17.65.  That is a big undercharge that I now have to eat.  Are others experiencing this problem?

Shipping & Returns question

Feb 8, 2016 8:45:09 AM PT

eBay Undercharged Shipping

hi
i bought an item and i didn't receive it in the given estimated date, so i asked the seller for a refund, and he sent me full refund.
but after 10 days i received the item

what should i do ?
do i need to send the money back to him ?
or keep the money for myself because i didn't receive my item in the right time ?

Shipping & Returns question

Hi,

 

I sold a guitar and I went to print the shipping label like I have before by hitting the blue print shipping label button and it keeps going to paypal and to UPS.  I dont have a UPS account and I stated USPS shipping on my description. 

 

I really want to get the item to the mail to the buyer today on my luch break but I do not know how to make it go to the ebay shipping page like usual.

 

The weird thing is the other two items I sold I can go to the right page for printing the label.

 

Can some one tell me what I did wrong with the guitar and how to fix it?

 

Thank you so much,

Shipping & Returns question

Feb 8, 2016 8:38:17 AM PT

Shipping label not printing right

Any help would be grateful !!

Pottery, Glass & Porcelain discussion

Feb 8, 2016 6:44:37 PM PT

What is this unusual glass piece ??

iI have to block these type of buyers!  I didn't and now I have someone that

bought a forty dollar item.  They paid and I was about to send it and saw

that they have only one feedback.  They tried to sell a video game and

didn't honor their sale.  It was a video game.  It was sold low and they

didn't respond at all according to their feedback from their buyer.

 

   I looked them up and it's a teenager I found on Facebook.  A male.

The address has a woman's name though.  Not sure if I should

send with tracking of course or cancel the sale altogether.

This is a new one on me.  Thanks for your thoughts!

Selling question

Feb 8, 2016 10:07:30 AM PT

Buyer, 1 Feedback it's negative

I AM NOT RESIDENT IN  USA, AND MY REGISTRED ADDRESS IS NOT IN THE USA, BUT STILL IT ASKES ME FOR AN USA ADDRESS WHEN I TRY TO PRINT THE SHIPPING LABEL? HOW CAN I CHANGED IT?

 

Shipping & Returns question

Feb 7, 2016 10:08:11 AM PT

IS NOT PERMITTING ME TO PRINT LABEL,

Hi I believe this is Gorham mark but not sure I can not find out what pattern this is any help??

Thanks

Antiques discussion

We have a buyer who has requested a refund and opened a case concerning a CB radio.  The item description explained the unknown condition as follows:

 

"This is from an estate of a person who was very involved with electronics and radio communications. This is right from his bench/desk that most of his equipment was used on. Please check our other listings for other equipment. We have not attempted to test any of it since we are not knowlegable in this area. I am not sure what some of the items even do. Everything is sold AS IS condition unknown. So far, if you look at our recent feedback, other electronic items from this estate have made our customers happy but this stuff is untested and AS IS. Please see all pictures. Larger pictures are at bottom of listing."

 

Buyer claims the item has a broken circuit board and we knew it.  We, of course did not because we never test, try or open up an item we know nothing about.  These circuit boards are inside the radio and one would need to open it up to look. 

 

Is this worth the argument or should we do the refund?  First one of these cases in about 17-18 years of Ebay selling from estates.  Thanks for your opinions.

Shipping & Returns question

Feb 9, 2016 3:45:45 AM PT

Buyer Request For Refund

The buyer is listed as being an ebay member in China, but the shipping location is Norcross, GA 30993. How is this? 

Selling question

I received an email notification from ebay that an item sold. That message showed the buyer's shipping address as a PO Box. Ebay showed the item as paid and ready for shipment, although I had not yet received a payment confirmation email.  When I went to process the shipping label, ebay provided a street address instead of that PO Box. After I had printed the label, I then received the payment confirmation email from ebay that shows the street address for shipping that is the same the ebay provided shipping address.

 

For my protection I'm going to ship to the street address that ebay provided, but I wonder why the original "Your Item Has Sold" message shows that PO Box address? It doesn't show up on anything else to do with this transaction. Any ideas? I think this is weird.

Shipping & Returns question

I sold a snack on eBay, later the buer said it was expired, I refund himher fully, can he/she open a case on ebay or paypal OR make unreasonable demand still after the full refund was issued? Thanks!

Shipping & Returns question

Hello.

 

I'd like to know the best way to issue a refund. I shipped some books via Media Mail. The only confirmation the tracking number shows is that it left Phoenix on 1/12. It hasn't arrived at the post office in La Honda, CA. I've visited my post office twice and once I was told that it was opened for inspection on 1/26 in California. Last week I was told to check with the PO in La Honda. I called La Honda and the buyer has been stopping by, it hasn't arrived there.

 

I did purchase insurance through ebay. I cannot file a claim until 2/11.  

 

What is the best way for me to issue a refund to the buyer to cover myself. I will file a claim with ebay on 2/11.

 

Thanks for any guidance!

Shipping & Returns question

Is there any way to tell from a listing if the buyer is going to be charged a "foreign transaction fee".   I thought if the listing was shown in US dollars that there would be no transaction fees.  That is apparently not true because a transction fee showed up on my credit card statement even though the listing was in US dollars from a Hong Kong sellar..

 

 

Payments question

Feb 7, 2016 10:54:34 AM PT

Indication of Foreign Tranaction Fee?

What should I do? I have filed a claim, but my local post office says it will likely be denied since tracking shows successful delivery.

 

What is the buyers recourse if I refuse to provide a refund? How does eBay and eBay sellers protect ourselves from potential fraud in this scenario?

Shipping & Returns question

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