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A buyer purhcased a burberry rain coat that I described at Navy, she claims it is black. Its definitely not black, but I undrstand that it is somewhat ambiguous, and it is a very dark and cool navy tone. I sent her a photo of myself wearing the coat with a black dress where you can clearly see the color. She didn't care, says it looks black compared to her navy coat. I also sent a link to a similar burberry coat on sale that is the same color and described as "steel blue". I don't accept returns and do not want to pay return shipping and accept fault when there is none. I believe people can have major differences of opinion when it comes to color, but I also believe I that if she held the coat to something black she would not be able to deny that it is a very dark blue. I sent her the link and image of this other coat on net-a-porter and she just said she refused to look at it and that the coat is black.


What do I do? I don't know how ebay deals with these kind of claims. 


item in question:



netaporter similar:



Photo of me in jacket w black dress, notice how it is clearly blue.


Similar coat same color described as steel blue:

Her photo of the coat w a navy blue one next to it - you can see that its not the same blue as her coat, but its the same as the one above.

Selling discussion

Nov 22, 2014 5:14:41 PM PT

Dispute over color - NAVY or BLACK

OK, here goes. I finally was able to get time to take more pics hoping that these items can be identified.



I really like the tall one (vase or spooner) but there seems to be a defect on it.  The second picture shows the defect.  You can feel the difference in thickness when you rub your finger over it.  3 sides have it in different spots. 


Let me know if you need any more info or pics.

Pottery, Glass & Porcelain discussion

Nov 23, 2014 8:47:33 PM PT

More EAPG to identify TIA

 Is anyone else running into this same issue? I was in the middle of listing a item a few minutes ago and when I hit continue to finish the listing, the page went down. This is what popped up




Image and video hosting by TinyPic






So I decided to click the "Sell" button at the top of the screen to go finish my listing and this is what I am looking at currently










Image and video hosting by TinyPic




and I can't get in touch with Ebay customer service which is rediculous. Can any one shed some insight for me. I've been a member of Ebay for 9 years now and this has never happened to me. Thanks!

Selling discussion

I've figured out that it is Gorham Pat. 1897 Strasbourg with the old marks (I think)

Gorham Strasbourg Pat 1897.jpg


The fork has the "R" on it so that means "Regular" weight?

Gorham Strasbourg Pat 1897 Close.jpg


I have 8 identical place settings, plus the servingware collection. All of the pieces have the single word "Sterling", not "Gorham Sterling" in addition to the marks visible on the fork.

Gorham Pat. 1897 Strasbourg Serving.jpg


Can a date of manufacture be determined, or is that not relevant? 


The weight in grams matches what iI believe is the earliest manufacturing, around the turn of century. Is there anything else I should know about this in order to properly ID and list to sell?


Any help will be truly appreciated! Thank you!


Collectibles & Art discussion

Hi all,

    Is this a Hull goose?


/bin/imageserver.x/00000000/mrbristol/goose3.JPG" ALT="Image Hosting by Vendio" >

Image Hosting by Vendio

Image Hosting by Vendio

Image Hosting by Vendio

Pottery, Glass & Porcelain discussion

Nov 23, 2014 8:03:03 PM PT

Pottery- Hull Goose?


I picked these pieces up at an auction.  Any idea as to the identity?  Are any EAPG?



1st picture is a candy bowl (?) 3 1/2" tall and 4 1/2" diameter, 2nd is a 4 1/2" in diameter berry bowl (6 of these) and 3rd is a celery dish 8" x 6" and I have 3 of these.  Any help would be appreciated. 

Pottery, Glass & Porcelain discussion

Nov 22, 2014 8:55:07 PM PT

Glass ID EAPG?

This is the second time I've sold an item on eBay in months after having a bad experience with a buyer who put in a claim a month after receiving the item that it was open and wanted a partial refund. EBay sided with the buyer even when they saw the messages stating she was going to give me negative feedback if I didn't refund some money back. So I started posting and selling on offerup which worked great on selling ,quick easy money, but for big ticket items I went back on eBay. Which brings me to my issue, the last item I was selling bidding up to a wonderful $300 bucks to a "0" feedback buyer....never paid. Just sold another item at a surprisingly $32 once again a bunch of bids. Winning bidder 0 feedback. Watching and waiting for 7 days then another week to cancel once no payment is received. It's it worth it? Anyone else feeling the same?

Selling discussion

Nov 23, 2014 5:34:51 PM PT

it's it worth it?

I recently received a shipment of 8 internal hard disk drives listed by an eBay seller as "new."


I contacted the seller, giving three reasons why I thought the drives were not actually new as produced by Western Digital, but were drives that had been removed from WD My Book USB external hard disk drives.


The most important reason is that the serial numbers of the drives are associated on the WD support website with the My Book devices, not with internal hard disk drives.


The seller’s response does not include an admission of deception.

However the seller has offered to refund the purchase price and shipping charges and provide a return shipping label.


Is it too idealistic to demand that this deceptive listing practice be stopped?  Is negative feedback justified?


Is there a better way to help other eBay buyers avoid this kind of deceptive listing from this seller?





Bidding & Buying discussion

Good morning my fellow **bleep** off ebay sellers!!! I just wanted to say EBAY is showing 2014 growth in sales!!!!

And every seller I have spoken to has seen a 70% decline in sales in 2014 !!! **bleep** is really good with ebay!!


Ebay's policies are broken & it's time we sellers show them that we have other alternatives to FEEBAY.




A new site with growing potential!! Bonanza.com which is shaping up to be pretty impressive.



Selling discussion

I was bidding on an item and set a timer on my phone to go off a couple minutes before the bidding on the item was due to expire so I would be able to bid at the last second.. well the bidding expired like 10 minutes earlier than the countdown indicated it would. I got an email 10 mins before my timer went off, I don't understand this! Can anyone explain..?

Bidding & Buying discussion

Had a bad buyer "request" a return on a no return item. Listed something like "didn't fit" as his reason, which I think would've been OK for me to deny the return with. However, the item was $15, so I figured a negative feedback wouldn't be worth that.


Just got the item back from this jerk today, and I notice it has an ebay shipping label that says "Priority Mail Return Service". What is this? Ebay made no mention that I'd be paying shipping back, so I hope my account is not charged for this.

Selling discussion

I don`t like to use *calculated* shipping becouse * free shipping* attracts more buyers.

 If you have free shipping in the listing then that is what Califorina residents will get.but to ship to them cost about $20.00 more that other states. 

Shipping & Returns discussion

Is it reasonable to link both user names to the same PaYPal account?

  • My original account is excellent with both eBay (TRS) and PayPal
  • I assume eBay and/or PayPal will connect both user names becauise of the same home address and SSN regardless of whether I create a second PayPall account and connect it to a different bank account
  • For what it's worth, I am not trying to avoid a 1099 from PayPal, but I would prefer if eBay users could not connect the two accounts

I am doing this after discoveriong in this forum that there are advantages. 


Thank you

Selling discussion

a few days ago i won an auction for 7 bucks and change from a new seller. i figured id get the item for cheap... and i did. selling on ebay isnt that complicated so i thought things would turn out ok. 


i sent payment right away and got a notification that it was sent to an unverifed account and the seller would have to claim it. it looks to me that he put in the wrong email adress. but heres the problem - hes completly missing in action. he hasnt claimed my payment, responded to my messages, and of course he hasnt shipped my item.


when i go to the resolution center, it  tells me that i need to pay still. the next page brings me to order details which shows my paypal payment date and the transaction which shows that payment was sent and is pending as unclaimed. i know i can cancel this payment through paypal any time before he claims it - but i dont want to make myself look bad in any way on ebays end. theres still an item that techically i need to pay for. i know i cant open a case just yet because the 7 day mark hasnt come, but i have a feeling that im going to run into the same wall when that day comes?


i have little faith that im actually going to get my item. he doesnt even want my money!! he seems to have no intrest in doing anything actually.


what should i do?


Shipping & Returns discussion

Nov 23, 2014 12:03:45 AM PT

seller is mia and my payment is unclaimed

i am bidding on this listing:




as you can see, there is a reserve on it (my first time biding on such a thing!).


let's say, my max bid would be 40$ - would that trigger the 'reserve met' if i am above the reserve price?

Bidding & Buying discussion

Nov 22, 2014 7:55:24 PM PT

help needed with reserve listing

I created a post earlier about getting a price quote and can't seem to find a reasonable price range to send this package. The box will be 50 in x 20 in x 30 in L/W/H and weigh about 20 pounds. If I ship from UPS it quotes me around $250 for ground which seems ridicoulous to me. Also I don't believe USPS can deleivery a package this big either. Anyone have any ideas for the cheapest option to send to an ebay buyer?


Shipping & Returns question

Nov 22, 2014 9:33:28 PM PT

Shipping my first large item.

Yesterday an odd thing happened on an auction, #271664994021 that I was bidding on. My bid and the winning bid were the same amount and arrived at the same time. The other bid was accepted. This of course is not unusual, but on the bid page my bid is listed under the winning bid. It has been my observation, in these auctions, that when a bid comes in, after another bid,that is less than one bid increment over the highest bid comes in, in this case $2.50, it is ignored/not listed. My bid is there on the bid page under the winning bidder, same time, same amount. A second is broken up into an infinite number of parts. Even though the bids are listed as the same time, they came in at different times. In order for my bid to be listed, it would have had to come in before the winning bid.

I called eBay customer service. He talked about sniping for a while, but sniping has nothing to do with this. eBay has to process the bids as they come in, no matter where they come from.

I have been a member of eBay for sixteen years and have bid on thousands of items. Never saw this before. I just thought I would run it by this forum. Why did I not win this auction?

Bidding & Buying discussion

Nov 24, 2014 2:18:16 PM PT

Ignored winning bid

Anyone having trouble seeing their accounts?  I can see active selling, but cannot pull up all selling or unsold.  Plus I cannot sell anything new.  I have 500 free listings but cant use them.  I also cannot see how many listings I have left.  Please advise.  Thanks.

Selling question

Hi. Don't know what to do. Won an item and the seller doesn't want to accept my payment - saying that I contacted on the 4th day and it was late and he sold it someone else. What should I do? I understand that I had to contact him earlier, but also I think that the seller had to inform me that he was going to sell the item  someone else. Thanks for your attention and help

Bidding & Buying discussion

the issue refund link at paypal is not there, only on this transaction that i need to refund. cannot contact paypal because its the weekend. don't know why this link is gone from this transaction, its still on all my other paypal transactions.

My Account discussion

Ebay gives me a shipping ding!


I ask CS (in Utah) if my customer leaves feedback confirming delivery would ebay take the strike off ~ NO


The system can't do that she says.


I ask why the customer doesn't have an option to click that would confirm delivery or pickup


She says sellers would harass buyers that didn't leave feedback, I explain it's not a feedback issue.


It's the ability for a buyer to confirm delivery of merchandise


Then she goes into the 10% thing and it's for issues just like this


I then ask if I mail my customer a toothpick with tracking would this satisfy ebay


She said YES


So in essence local delivery and pickup can affect your TRS status.


Sometimes I think ebay has gone CrAzY

Selling discussion

...but still hasn't actually shipped it.  That puts her now at 20 days out from purchase.  She stated she 'no longer wanted it' for her reason for return.  I graciously accepted her request for a return but asked that she please mail within 5 days (the eBay requested time period) and send it with tracking.  No response.  No tracking uploaded.  No return.  Still sitting in "began return" mode.


If she doesn't send it back for another 4-5 days, is there a way to end this?  I'm sick of it just hanging out there.  I'd like to either get it and give her the money back (then block her) or simply close it and be done with it.


How does this work?

Shipping & Returns discussion

Nov 23, 2014 8:08:16 PM PT




Over the past months I have read so many return 'issues' that my head spins and I just can't ever seem to find the right one when searching for when I'm in need of specific help, so please bear with me :smileyhappy:


Buyer requested a return due to Doesn't Fit. I accept returns. Buyer was supposed to ship by 11/20 we kept communication and she shipped on 11/22, I received today. She provided me with the tracking # but didn't upload it herself, and I can't find a way for me to do that (she did this at the post office because she couldn't figure out how to ship online).


I would like to go ahead and refund her the purchase price (looks like that's all I'm liable to refund per my Ebay message, i.e., no shipping costs) now that I've received it -- am I running a risk by refunding her with no tracking to prove I received it?  I thought I remember reading somewhere about double Ebay refunds by not doing this right -- if I refund now, and let's say Ebay tells her for whatever reason to upload tracking and it shows delivered, would another refund happen?


My question may be silly but one thing I've learned is to never proceed with what seems appropriate until I check with the fine folks one these boards :smileyhappy:


Thanks in Advance!


Shipping & Returns discussion

I had a bidder win an item and not pay.  I did the upi and closed without payment or any communication from bidder (not calling them a buyer as they didnt pay)  I forgot to put them on my block list (I was distracted over a sick pet for a couple weeks, I really do know to put non payers on the list).  Now this person has bid on the relisted item they didnt pay for the first time.  What should I do?

Selling question

Ok, going to try this again, lol,  hopefully my other typo will disappear.


I know NOTHING about the mobile stuff.......phones, tablets, etc.  but in a discussion with someone they seemed to say one could see all the info about a listing and buy it.....without clicking into the listing as we do on a PC.  I'm curious if that's true.......if so, it could be the reason views are down so much.  At some point mobile sales were 30% of all sales........I think that was the figure........

Selling question

Nov 24, 2014 5:47:36 PM PT

Mobile devices, a question

Shipping & Returns question

I sold an item, then the buyer asked me to cancel the transaciton due to lack of funds, which I did. Now, two weeks later, the buyer has paid for the item (which I still have) and Paypal shows it's okay to ship. Is it okay to ship this item? 

Selling question

Buying & Selling Basics question

is anyone else having a problem trying to revise an item


Selling question

I have listed an iPhone 5. The battery does not hold a charge as long as it did when it was first purchased. Is this considered "Used," or "For parts or not working?"

Electronics discussion

Would like to list this bronze, but am way out of my depth.   The Drummer Boy by Frances Foss Neufeld.  I have been doing my due diligence and found several of her larger bronzes that go in the $3000 range but am feeling insecure about picking a number out of thin air for this piece.   I would love some expert advice as to how to determine a price if I can't find a comparable.  Thank you!

Antiques discussion

Hello to everyone

I need a help!!!!!!!!!!!!!!!

i bought a watch and didnt get it in 45 days.He gave me a tracking code and yesterday it showed that he took the pack back.I am writing to send my money back and he doesnt answer

tracking number ee010475933my

is there any way to take the money??????????

Buying & Selling Basics question

Nov 24, 2014 1:09:49 PM PT

how to push the seller to give money back

The seller told me I needed to file the claim with USPS which I did. They/USPS sent me check for $10 and now I am out cost of shipping which si $15.  What should I do now. I did not cash the USPS check. It occured to me that this made no sense  since I am now out $15 and the item has been trashed as it was nothing more than broken glass and a soaking wet box which i kept leaking on my floor till I received check from USPS.


I have never had damaged item so i listed to the seller.


I do not understand the next steps.

Thank you


Shipping & Returns question

Nov 24, 2014 3:56:41 PM PT

item shattered in shipping pt 2

Item was Buy it Now at 99.99 or Best Offer.  Buyer initially offered 75.19. I counter offered $85.  Item then sold at Buy It Now at 99.99, I thought this was by a different person.  Thought nothing of it, packaged, shipped, end of story.  This was actually purchaced by the same person who had put in the offer.  I did not realize this until I went back and looked at my email history after getting a message stating that the buyers wife thought they would miss the opportunity to get it and just flat out bought it not knowing there was a counter offer of $85.  Now buyer would like a refund for the difference between what the Buy it Now price is and our counter offer.  Should I do this? Or consider it buyer's remorse and tell them sorry, SOL?  How would I go about giving a refund anyway?  Just through Paypal?  Am pretty new to ebay and selling, and not sure what to do in this case.  Please need HELP!!

Selling question

Nov 24, 2014 1:27:07 PM PT

Difference refund??

So I was purchasing a great many items from eBay a couple weeks ago and on the first order I placed a few of my items, the very first in my cart actually, did not receive payment. I didn't think anything of it and continued shopping. I spent the remaining money on my card before realizing the payment had still not been received. I'm just curious as to what happens now? Will I be charged when more money is on my card? Was there an issue with the original purchase where I have to remove the items and order them again? I just don't want to end up paying double or anything. Any advise would be much appreciated.

Bidding & Buying question

Nov 24, 2014 1:21:54 PM PT

Payment not received on part of my order?

My friends i need your help urgently

One of my friends (eBay's newbie) paid for 4 items from the same seller on 28th of September and today we saw that the seller has not even shipped  the items,so please tell us what must we do because few days left to act.

Payments question

Does anyone know if you can go ahead and sell an item before the auction ends. it would still be sold through ebay.

Selling question

Nov 23, 2014 7:50:49 AM PT

selling to buyer before auction ends

I just bought a $270 camera after seeing the 10% bonus for today and I only earned $5.40 in ebay bucks.  I should have earned $27.00.  What's going on?  When I click on the terms and conditions in the email I received it takes me to ebay's home page.  So is this a bogus deal?


Who's eligible?
Only invited, registered eBay Bucks participants who receive the promotional offer from eBay in My Messages are eligible. Sorry, no forwarding—the offer is not transferable.

  • Earn 10% eBay Bucks on every qualifying single item* of $150 or more, from 8:00AM to 11:59PM PT on November 25, 2014.
  • Earn 5% eBay Bucks on every qualifying single item* of $150 or more, from 12:00AM to 11:59PM PT on November 26, 2014.

Promotion details
The Promotion starts at 8:00AM PT on November 25, 2014, and ends at 11:59PM PT on November 26, 2014. Extra eBay Bucks can only be earned on every single item purchased that meets the minimum purchase requirement specified in the offer. Valid on multiple qualifying purchases made within the promotion time period.

*Qualifying purchase excludes all items in the following categories: Classifieds, Business & Industrial, Real Estate, eBay Gift Cards (within the Gift Cards & Coupons category), Bullion (within the Coins & Paper category), and eBay Motors.

Rewards are capped at $100 per transaction and $500 per Earn Period. Purchases must be completed during the Promotion period and paid for with PayPal before the Promotion ends. eBay reserves the right to cancel, amend, or revoke the Promotion at any time. Other restrictions apply. See Terms & Conditions for details.

My Account question

Nov 25, 2014 7:49:17 AM PT

Ebay Bucks 10% for November 25 bogus?

I submitted a 'best offer' for an item that was listed as $8.99 and had an "or best offer' option.  My 'offer' came back 'rejected' within minutes -- but the SELLER had INCREASED the price to $25.00 and changed it to "Buy It Now" -- and  NO MORE '"best offer" option!  He "changed the game" while the 'Listing' was still "active" -- how can that be legal to do on EBay???

My Account question

I am trying to put my debit card on file with ebay so I can start selling and buying things, but it says that my card number, cvc code and date of expriation are all wrong. I have re checked everything.

My Account question

Nov 24, 2014 5:26:08 PM PT

Invalid Card Number

eBay sent me a RS Flexible UPS courtesy shipping label to return an item weighing 36lbs (I told em that's what it weighed).


The UPS label they sent says 15lbs - is that common? Will this ship or do I have to get it redone? Anybody know?

Selling discussion

Nov 25, 2014 11:55:38 AM PT

Who's the resident UPS shipping expert?

Hi there,
I bought a few products from different buyers and some of them say "paid but not shipped and it was between 6 and 3 days ago. And the seller says that he knows that i paid but he didn't receive the money yet. I paid by PayPal. What can i do now?
Thank you very much

Payments discussion

Nov 24, 2014 10:58:09 PM PT

Pais but not shipping

I shipped an item out on Nov.17.It came back to me today.I checked on the tracking.USPS tried to deliver on Nov 20.Could not deliver.Reason is moved,left no address.


Contacted the buyer.She told us it was the right address and said we would have to reship.I wanted to refund her payment because I am already out for one shipping cost and I do not feel comfortable most likely being out of another shipping cost.Any ideas on what would be the proper thing to do in this case ?

Thanks in advance for any help on this.


Shipping & Returns question

Nov 22, 2014 10:21:52 PM PT

I shipped an item out Nov 17

Why does Ebay dip into your shipping costs?  I'm very confused on this and it does NOT seem fair.  Please share any info.

Shipping & Returns discussion

Can't get listings to revise this morning; is it just me?

Selling question

Nov 24, 2014 8:32:00 AM PT

I can't revise! Is it just me?

When listing ended buyer sent request asking for cheaper shipping I gave her the cost of three and the one quoted was the cheapest.  I even took off some on the shipping cost and sent her a new invoice with lower amount.  


She finally paid and then sends me a message about the condition of the item requesting I make sure there is nothing wrong with the item because if there is she doesn't want it.


 I explained to her that I am honest  and my reputation is more important to me then a sale.  I post in my listing any flaws or imperfections.  This item is in perfect condition but for some reason I feel as if she will leave me bad feedback no matter what.


 I want to know can I cancel this sale since she has already started giving me a hard time and the item hasn't been shipped yet.

Selling question

I need to print out a shipping label.  We use FedEx and USPS.


I am from Canada, Item to purchase is in Canada, Buyer is in Canada.


Can someone tell me what the procedure is for printing a label for this situation?




Shipping & Returns question

I sold an iphone. The buyer has not paid. I have opened a case with ebay. How long does it typically take to get something like this resolved?

Selling question

Nov 24, 2014 10:35:17 AM PT

I've not been paid for my iphone



I've purchased an item that had - as part of its listing - the postage to send to Australia to my postcose ($25.84).


While trying to complete the purchase (pay for the item), eBay asked me to request the seller to send me an incoive for the total amount to my postcode. I did that, but did not hear from the seller after a week. I did so again a number of times in the following weeks, whilst trying every few days to try to make the payment (unsuccesfully - and without a single response from the seller).


This is so confusing, as postage to my location was able to calculated, specified and displayed before the purchase, and even after the purchase is at this half-finished stage. Yet ebay asked me to request a new invoice from this seller (the same thing happened to another purchase from a differnet seller I made this week, however this new seller responded so fast, and we completed the tranbsctaion in less than 48 hours).


After nearly three weeks of not hearing from the seller who won't send me the invoice (I am sure he/she is alive and kicking, as I've seen they have received feedback on them from other sellers and from whom appear to be buyers), and sending attached photos of every attempt I've made to compleyte payment (about eight times: I felt awkward sending photos of each unsuccseeful payment attempt, but I wanted to let them know I HAVE been trying to pay them thourghout this period when I have heard nothing from them), still not a word from them.


I'm at a loss as to what to do. A handful of messages from me asking them to let me know the full amount so I can complete payment to them, or let me know they won't/can't send to me so we can amicably cancel the transaction, has still yielded no response from the seller.


Now, almost after almost a month of requesting the invoice and sending at least five messages to the seller and hearing nothing from them, I really would rather not have the item anymore.


Please could I receive from advice regarding what to do to cancel the transaction? I'm starting to now wonder if I will even receive the item after I've paid for it, and - even though I adore the item - I feel like it's just not worth the hassle I'm having right now.


Thank you!

Payments question

I'm having problems with the 'sell an item' page. When I click on it, it says the page is not responding, and to try it from the eBay home page. Tried that too, and still says same thing. Is it just me, or is anyone else having this problem today? Thanks anyone/everyone.

Tools & Apps question



I usually charge the actual cost for shipping on my items, and sometimes USPS adds a tracking fee which I then wind up paying for myself.  How can I charge a price so I can make a little something to cover the tracking fee or my cost of shipping materials, and still print out a USPS label for the actual shipping charge, no matter where it gets shipped to?


Thanks for your reply!

Shipping & Returns question

Nov 24, 2014 9:55:35 AM PT

Fixed shipping cost.

I use calculated shipping and for example, shipping calculates to $ 7.05 I get the standard USPS online discount of $ 1.31 and my PayPal account gets charged $ 5.74......Buyer's calculated cost is $ 5.84 and he pays $ 5.84, therefore $ 0.10 to my benefit.   However, eBay then charges Final Value Fee on Shipping of $ 0.58 meaning it just cost me $ 0.48 out of my pocket to send the item.   It did not seem to work this way a few months ago, I thought the buyer paid the full calculated amount of $ 7.05 meaning that after eBay charged the FV fee there was still some cushion due to USPS online discount.    Is eBay now showing the buyer the online USPS discount price for the buyer cost to ship ?

Shipping & Returns discussion

Nov 24, 2014 1:08:54 PM PT

Am I net losing money on shipping cost?

cannot get the page to come up for revision.  Get the error, unable to load page??

Selling question

I cannot find the balance of everything that I have sold for the past 12 months.  I want to know the dollar value of my total sales, either before or after all the commissions.

My Account question

I see sellers listing a shipping rate of $5.95. 

I do not see WHERE exactly to put in that amount. 

I have been offering free shipping but want to change this for my next purchases.



Payments discussion

Nov 24, 2014 12:27:03 PM PT

How do I list a shipping price?

Why does SHIP COVER INSURANC refund only the price of the item and not the shipping cost also- who pays the buyer the shipping fee? The buyer didn't take out any insurance (the seller did)

Shipping & Returns question

Nov 24, 2014 6:24:44 PM PT


Hello everyone! This afternoon, I will be traveling to a family member's house for the holiday. Not wanting to end my listings for 3-4 days, I decided to bring my inventory with me. My question is, can I ship a package from a post office in a different location than that which is states on the shipping label.

For example, the shipping label return address is in MS, but you are shipping from Louisiana? (This happens to be my circumstance.)

Or do I need to change the return address to the address I will be staying out for the next few days?

Thanks in advance for your help guys!

Shipping & Returns discussion

Nov 23, 2014 9:32:33 AM PT

Return Address

Selling question

Nov 24, 2014 10:20:56 AM PT

Anyone having trouble listing

I sell clothing on ebay. One of the shops I visit is non profit and all proceeds go to battered women and homeless women and children. I have known these people for years. They have come to know me and the fact that I sell on ebay. Recently they had some extremely high end garments and furs donated to them. They have asked me to sell them for them as they do not have ebay accts. My question is...can I mention in my descriptions that all proceeds will be going to this organization with me keeping only FVFs. I've never done this before and I'm not sure of the rules concerning something like this. Thanks so much for any help anyone can give me. 

Selling question

Nov 23, 2014 6:43:45 AM PT

Selling for charity

Is eBay down this morning (Nov. 24, 0914 EST)? I can't get my selling info and I can't revise an item, but I can get far enough in to see my listed items, but when I try to revise anything, I get re-directed to the system page, which tells me nothing is wrong.

Selling question


Selling question

Nov 24, 2014 8:14:23 AM PT


I imagine that this question has been asked before, but I haven't been able to track down an answer.


Since a seller gets a defect for neutral OR negative feedback, why does ebay offer both options to buyers?


It's not like you get a smaller defect for neutral, and a bigger one for negative...or is it? I guess having them both must serve some useful purpose, but I can't for the life of me understand what!


I'd really appreciate an answer...

Thank you! :smileyfrustrated:

Selling question

Nov 24, 2014 1:52:25 AM PT

Negative/Neutral Feedback

I want to list an item on ebay for sale using only the "Best Offer" option but when I try to do this it always goes back to saying that I must put in a 'fixed price'. I have seen other listings on ebay by other sellers that use the "Best Offer" option only. I must be doing something wrong but What?

Selling question

Just a quick question that I haven't found the answer by doing a search.  I don't usually list multiples but am planning to. Can the first photo show all the items to choose from all together? The only difference will be color and I know I can add individual photos for the choices but can't seem to find if the policy for a group photo. I'm sure you smart people know.

Selling discussion

Hey everyone. I have a listing with a number of variations. Each variation is a different color of thread. I have more colors I want to add, but I want to keep them in numerical order. If I add new ones in they go to the bottom.


So, I want to delete a bunch of them,and readd the old and new in the right order. However, when I edit the listing, and click on "add/edit variations", it won't let me delete any variations. I can only add new ones. Do I need to start over with a new listing? I would hate to do that becuase I have a lot of views/watchers. Any suggestions? Thanks in advance.

Selling discussion

Nov 23, 2014 4:14:10 PM PT

Deleting variations from my listing

I have had several buyers who win a bid or buy now item and after almost a week, they send me an email saying--can you cancel this transaction? I really didn't want this item.  The latest person says they will pay, if I insist, but really hope that I will cancel the transaction.  What do most of youi do?  I know I am not obligated to cancel, but what is the best thing to do?

Payments question

Nov 23, 2014 7:37:41 PM PT

Buyer wants to cancel purchase

Selling question

What does reset mean when you are going to send a invoice.  On the bottom of the amount.

Buying & Selling Basics question

Nov 24, 2014 12:37:23 AM PT


This affects seller ratings, is there any way we can clear up these mistakes?

Selling question

Nov 24, 2014 6:01:59 PM PT

Buyer request for refund by mistake

Is Ebays listing page down? I have been trying to access it to list and  it shows the maintenance page.

Selling question

Hello all,  My buyer wants me to ship to the address on the Transaction Details page but to another family member as a surprise

gift.  When I create a label thru Ebay will it let me do this and leave the buyers name off?  Thanks

Shipping & Returns question

Hi Im from Czech and I put my first sell on ebay, but it show location from USA, but why? 

Please see my sell number: http://www.ebay.com/itm/281507285938?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

See the location from! I tried to put several times my ZIP code from Czech but it doesnt work.

Please help.


Buying & Selling Basics question

Hi!  I.m on a fixed income so I thought to get rid of all the stuff laying around.  Im doing pretty good selling but when it's time for eBay's fees they take up most of my profit.     What am I doing wrong?

Getting Started question

Nov 23, 2014 7:17:07 AM PT

eBay fees

Is anyone else getting an error page when trying to list an item using the button above within another listing?

Selling question

Nov 24, 2014 8:44:49 AM PT

"Sell an item like this" link broken?

asked paypal support this questions:

I use paypal and I have given the numbers of debit card and then you make purchases with my Bulgarian money by buying from the internet all sorts of things from currencies such as euros or dollars? because I walked into my account and wrote paypal balance EUR 0.00 EUR, and why have not appeared all my money from the card to your paypal? I'll write you without automatic e-mails to figure out how to occur my money or not you need such work pressure and just start shopping now? I need to press anything on your speakers in your paypal page? or just adding a debit card and start shopping although wrote in my paypal PayPal balance is 0.00 EUR,

in PayPal is registered and added his debit card and still write in my paypal account balance 0.00 EUR, PayPal. and ask them those of paypal why not May yet visibility of the amount you have my debit card and start shopping online. my debit card was Bulgarian and Bulgarian lev has it. by paypal I meet with an automatic email that :

Thanks for your email. To help you as quickly as possible, here is some information we feel will most likely suit your needs.


A. How do I withdraw money from my PayPal account?
B. What is the withdrawal limit and how do I lift it?
C. Where is the refund I received?
D. Why couldn't I complete my payment?


This email is an automated response, designed to try and answer your questions as quickly as possible. If you'd like more information, simply reply to this email with as many details about your situation as possible. Your query will be prioritised and we will get back to you as soon as we can.


Yours Sincerely,


A. How do I withdraw money from my PayPal account?


Due to local regulations and guidelines from the issuing bank, it is not currently possible for customers to withdraw money to a MasterCard or American Express. Currently it is only possible to withdraw to a Visa card.


If you have a credit or debit card on your PayPal account which displays the Visa logo and you'd like to withdraw funds from your PayPal balance to your card, here's what you need to do:


  1. Log in to your account at www.paypal.com
  2. Click 'Withdraw' near the top of the page.
  3. Click 'Withdraw funds to your card'.
  4. Fill in the required boxes.
  5. Click 'Continue'.
  6. Review the information and click 'Confirm'.

Please note:


  • It usually takes 2-3 working days for your funds to post to your card balance. It may take up to 30 days to reflect on your card statement depending on your card issuer. For additional questions, contact your card issuer.
  • Depending on your card issuer, it can take up to 14 business days for the funds to arrive in your credit card.
  • There is a minimum and maximum withdrawal limit to withdraw funds to your card. To view your withdrawal limits, log in to your account and click 'View Limits' on the Account Overview page. If you cannot see the link, your account may not have any limits.
  • Click 'Fees' at the bottom of any PayPal webpage to view the fees for withdrawing funds to your card

B. What is the withdrawal limit and how do I lift it?


When you open your PayPal account you automatically have a limit to the amount of money you can withdraw to your card per day.


To have this limit lifted, you should:


  • Have a Verified PayPal account.
  • Have a PayPal account for 90 days.
  • Have no open buyer complaints.
  • Have had no limitations on your account in the last 30 days.
  • Have received over $10,000 since opening your account.

If your account meets all of these criteria please email us letting us know and we will make the request for you to lift this limit. We will contact you by email within 2-3 working days regarding the outcome of your request.


C. Where is the refund I received?


Money is refunded according to the funding source you used to complete your original payment. If you completed this payment with your card this would been refunded to your card. If you paid part of the amount with your PayPal balance, that part will be returned to your PayPal balance.


PayPal makes every effort to ensure that refunds to cards are processed in a timely manner. Most refunds will appear on your card account within 2-5 business days. Depending on how often your card issuer issues you a statement, it may take up to 30 days for you to see the refund reflected on your card balance. I recommend that you contact your card issuer after these 30 days to confirm that you have received your refund.


D. Why couldn't I complete my payment?

We regret the difficulty you have experienced when attempting to make a payment with your card. Often when you receive an error message saying your payment could not be complete it is because your card issuer has denied the payment.

The only information that we receive is that your card provider has declined the use of this card with PayPal.


Here are some common reasons why a card issuer would decline a payment:

There could be a limit on your credit card that has been exceeded.

It's possible that the card issuer could be temporarily unavailable to answer the authorisation request we sent.

Your credit card company could be blocking this transaction for security reasons as it doesn't fit your regular spending patterns.


I'd encourage you to contact your credit card issuer and speak to someone who deals with online transactions to find out why this payment was denied. The general customer service at your bank may not be able to provide specific information on why a transaction was denied. You will need to contact the department in charge of online payments to obtain this information.


You may be able to complete this payment after you have spoken to your card issuer and resolved the issue. Alternatively you can add another credit card to your PayPal account.

Getting Started question

Nov 23, 2014 12:54:21 PM PT

paypal help wanted

I received an e-mail congratulating me on opting into hassle free returns. I never did any such thing, I want out. How do I do it? Thanks for any help. Mike.

Selling question

Nov 25, 2014 2:18:43 PM PT

how do I opt out of hassle free returns ?

Buying & Selling Basics question

Can't get my camera to talk to my lap top -- will try to post a picture tomorrow after I figure out what's wrong.


I have what appears to be a marlo flip Barbie, only her hair style is a mirror image of what it should be -- the part is on the wrong side, and the spit curl is going in the wrong direction. Is this a different doll, a variation, a foreign market doll, or ????


As an aside, I just spent a good hour dressing this doll in the Underliners outfit, with the plan of putting her up for sale in a booth I have in an antique store. I am never, ever, ever, dressing a doll in that oufit again. I had to get my crochet hook out to get the garter straps out from under the teddy, and it took me a good half hour to inch the stockings up her legs. (For now, she's sitting on my work bench -- I didn't realize her hair style was reversed until I had her dressed and I started looking at Marlo Flips on eBay to get a sense for the current value. I won't be sending her off to sale until I get a solid ID on her!)




I will post pictures as soon as I can. She's a very pretty girl in beautiful shape. :-)

Dolls discussion

So if i do live him positive feedback, does he full refund me?

Or it is a trap???

Shipping & Returns question

I want to buy more articles from one seller, but there is no "add to cart" option. I can only click to "buy now" option, and I cannot go on before I pay for that item together with its shipping cost. How can I add 2 or more articles to my cart, and then pay for them, and their shipping cost at once???

Bidding & Buying question

Nov 23, 2014 12:50:15 PM PT

How the hell to pay more articles at once?

First off, I apologize for my ignorance.  This is my first time running into this.  Please be gentle.


Buyer paid.  Contacted me immediately saying the "ship to" address is wrong.  I refunded the payment and tried to re-invoice.  Couldn't figure out how to do it.  Searched the boards and read that cancelling the tranaction is required, then the buyer must repurchase.  Ok, did the cancel (yes, with the correct reason).  


Now... the repurchase?  How is this done?  Do I need to relist?



Selling question

Nov 25, 2014 10:52:07 AM PT

Please assist: buyer needs to change address.

"I will ship first class if you accept full responsibility for lost or damaged items" doesn't eBay say the opposite? What's to be gained from it except trouble? I'm guessing I should stay away from this seller. TIA Happy Turkey Day! :-)

Bidding & Buying question

Selling question


Can I ship something to an address in Ontario or do I just ship to the staging location?


Shipping & Returns question

Nov 25, 2014 4:10:06 PM PT

can i ship something to ontario

I am going to use an example.  I posted some Christmas ornaments.  When posting it, I choose "standard shipping".  It came up as $12.65.  I put $12.65 on the invoice for the buyer.  When I went to the "Purchase and print USPS postage" page, there wasn't even an option under shipping for standard.  I chose "parcel select" and it only came to $5.80.  Why are there such differences in costs?  Is my buyer going to be upset because she paid more shipping than she needed to?



Bidding & Buying discussion

Nov 24, 2014 2:52:37 PM PT

Choosing shipping for an item

I got a phone call from ebay today. The CS rep wanted to give me some tips for my holiday sales. I explained to her that I had already closed 2 of my accounts and was going to close this account by the end of the year. She asked me why? I told her I was tired of all the changes with their stupid updates, very slow sales, resolution cases, buyers scamming me, high fees, going from top rated plus to being a defect when I was still selling the same as always, and not being able to leave negative feedback on scammer buyers so other sellers would beware of that buyer. She said she was sorry to hear that and what could she do to change my mind. I asked her to tell me what ebay could do for me as a seller to convince me to stay. She told me she could not give me an answer to that question. All she said was there would be a lot of changes in the coming months. I told her that I already knew that. She asked me how I knew about the upcoming changes. I told her it was very simple, one new change was I would no longer be selling or buying on ebay and hung up. I then removed the last few items I had listed and will close this ebay account and my paypal account ASAP. I am done with ebay and paypal forever. Goodbye, gspartsguy

Selling discussion

Nov 24, 2014 11:37:35 AM PT

So ebay called me today...

I am able to send something express mail in the padded flat rate envelope (I used a 6x4x4) box for the contents and wrapped inside the padded express envelope. I took to the post office and the guy was like these envelopes are for letters only, not packages. I told him it's "Flat Rate" envelope not "Flat" envelope. Isn't definition of their packaging "If it fits it ships?" He almost wanted to refuse and make me pay for weight not flat rate. Am I doing this wrong or post office?

Shipping & Returns question

Nov 24, 2014 1:28:01 PM PT

Flat rate shipping problems

I started 2012 at 100 or 5000.00 was going good until 2014 had sold 82 idem and made at lest 400.00 for ebay and had 99% rating so where did I go wrong

Selling question

Seems I have an item on my watch list that I purchased from the buyers at $20 with free shipping. It's actually to be delivered tomorrow. I am now checking back on my watch list and the price it sold for is listed at $50. Up above the item it says that I "Bought this item". I didn't pay $50 but the price now says that the item sold for $50.00 How did that happen?

Bidding & Buying question

I am trying to list a gift card but not sure how to set up shipping... If I just want to put it in an envelope with a standard stamp & throw it in the mailbox how would I mark that on shipping info?

Shipping & Returns question

Nov 23, 2014 4:14:16 PM PT

How do I set up shipping for an envelope?

Today I sold PS4 box only, what kind of shippment label I need to get ?

Selling question

Nov 24, 2014 4:34:27 PM PT

ps4 box only

Shipping & Returns question

Hello, I have this lamp but not sure if its Chinese or Japanese? Would it be considered vintage? It is handpainted lotus flowers with swan handles. Thanks in advance for any help.

Home & Garden discussion

Nov 22, 2014 6:55:50 PM PT

Table lamp, Japanese or Chinese?

I need a little advice. I am selling at item that has roughly 6 views an hour, and it was posted last night. When I woke up, I had multiple best offers of $75.00 from different buyers - no higher offers, no lower offers. Item is listed at $119.99 OBO. I do not know how to handle this situation fairly. Do I counter all offers with a slightly higher price and see who jumps? Do I accept the offer of the first buyer to offer? This item has only been listed approximately 12 hours at this point, so I may even be better off waiting it out a little longer. What would you do?

Buying & Selling Basics discussion

Nov 25, 2014 8:30:38 AM PT

Multiple Best Offers at same price

I purchased a sign with the buyitnow button. Everything seemed normal til I received the package which was delivered and fulfilled by Amazon and inside it said "a gift from T******* G**" (Stars inserted to protect anonymity. I looked up the store that the "gift" was bought from on amazon and lo and behold it was $2 less than what I bought the sign for. (My fault I dont care about the price $2 is not a big deal)


But basically I want to know is this a legitimate practice? (To fulfill a customer order by buying it from a different website and having it sent as a gift?)

Buying & Selling Basics question

We have pretty much been busy for the past 5 years filling orders and then everything began to come to a screeching halt starting this summer. I found myself with some free time and found these discussion boards I think in Sept. and have weighed in somewhat quietly sometimes and at other times I have been very bold.


Now I have what I call "blackmail" issues only since I have been commenting and wondering if folks thought that there could be those out there reading these threads who may not be pleased with some of my comments/positions and then are deciding I need to be taught a lesson which obviously could only happen through initiating a purchase.


Thoughts or should I just go away?

Selling discussion

For the past several hours (between 1am and 6am) I've been not been seeing my seller page appear....it's blank. However, I can get some pages, like "Purchase History", Feedback, Account, Messages, etc., but my selling page is nearly blank. Does anyone know if eBay is having technical issues, as I can't access any customer info or see any of my auctions in my ebay summary. 85% to 90% of the page is blank.  Please advise! Thanks!

Technical Issues discussion

Im doing a ton of work, ebay sellings a big job
Im selling used clothes etc.

Idk exact numbers, but today I woke up with 21 items ready to be shipped, and its like everday the mailmans herr for a pickup

However, my ebay fees are currently at 157.00
And my. Paypal accounts at 169.00

I sell my stuff cheap and don't scam on shipping

Im worried im not profiting, becauae after I pay ebay fees.what will I have earnes ?

Selling discussion

Nov 22, 2014 10:03:38 PM PT

New overwhelmed seller here, am I profiting

How much have you made on Ebay and how long have you been selling for?

Selling discussion

Nov 23, 2014 5:21:58 PM PT

How much have you made on Ebay?

I am newer to Ebay although I've sold on Amazon for years. My husband and I were trying to sell a few pieces of jewelry. I had a buyer who had purchased a watch, and on the invoice, it said it was paid for. I shipped the watch, and when I didn't receive payment from Paypal, I checked and unfortunately, the watch had not been paid for.


I have called the call center a few times, which has been a total waste of time. I want to write a formal complaint but Ebay is totally lacking in any kind of customer support. I was under the impression that E-bay had some sort of seller guarantee to make sure that when a buyer purchases an item, there are sufficient funds in their paypal account to cover the cost of the purchase. This is what Amazon does. I have tried contacting the buyer multiple times, and no response. I can't believe that this website has no other safety guarantees for sellers. For someone who is new to the websites, it's very easy to have a sale go wrong and be out a lot of money. E-bay could make a few small changes to the selling process to make sure their sellers get paid. This company is outsourced, impossible to get a hold of, and has one of the least user friendly webpages I have ever come across.

Selling discussion

If you want to know how other sellers are doing on ebay; visit your post office 30 minutes before closing.


My local PO:

10 Years ago....swamped with packages.


5 Years ago...2009...way less.


Last Friday...they have a 6' x 3' counter area for people to drop off prepaid packages to be scanned...I walked up and set my item on the counter...it was that empty...I know the clerks..asked about volume...both replied that it's very slow, and that the regulars whom are online sellers sometimes don't come in, or bring in very little.


I know one seller, that I met at the post office a decade ago, whom would literally bring in a pickup bed full of boxes every day 10 years ago...today he brings in zero...he gave up...started a mobile auto detail service 2 years ago as he found he just couldn't compete with the Chinese sellers; that had moved in selling fakes and/or stolen merchandise at prices lower than his wholesale cost from the legitimate manufacturer on licensed goods.


I know another that own a brick&morter gift shop that also lists on ebay. I see him all the time at the PO and he now typically carries in 10 to 20 items a day...he has a 1000 listings...years back he actually hired someone to bring 10x more packages to the PO...not anymore...he hasn't totally given up ebay...he's still here...just can't get the stuff sold...when he checks the "sold listings"; no one is doing well in his catagories....his brick&morter store is doing extremely well...so the market is there...just seems people are not interested in buying through ebay...I know I'm not...personally, I only buy here it's available absolutely no where else...I have nothing against ebay...it's just that if it's sold locally, I can always count on the price being higher at ebay..higher price plus waiting for delivery = no sale.

Selling discussion

recently bought some items from a seller and basically to make a long story short, they lied to me and then kept sending messages saying rude and ignorant things. has anuone else ever dealt with this and how did you take care of it.


Bidding & Buying discussion

I've won an auction for several hundred dollars and now I've decided not to pay. This is allowed, right?

Bidding & Buying discussion

Ebay automaically opened a Unpaid item case.Can I relist the item now?

The buyer contacted me stating she isn't paying for the item.Asking me to cancel transaction.I told her let eBay open & close the unpaid item case.

Why should I cancel transaction because,she refuses to pay.She bid,she won but,don't pay.If she wants to play this game let her get a buyer strike.


From what I hear I must wait 4 days for her to pay.She told me she will not pay.I don't understand why I must wait more 4 days.Unpaid item case is open waiting for the buyer to repond.I haven't received final value credit back yet for this transaction.I added the buyer to my block list.

Can I relist the item now?Will I still get final value credit back if I relist the item?

Selling discussion

Nov 24, 2014 9:48:00 PM PT

Buyer refuses to pay?

I have found that you can have absolutely EXCELLENT feedback and still get your account SLAMMED in a new york minute so I thought I would start this thread to see that others are doing to minimalize DEFECTS. Thanks.............and lets get this thread going as I feel it will be VERY helpful.

Selling discussion

new person comes in a leaves me a negative for something totally ignorant and now my account is limited.


I am now done selling on ebay when my current auctions run out.


it appears 1663 flawless transactions and then 3 new comers come in with less then 10 feedback and can destroy a respected seller all over the net's ebay account.


some even nice enough to keep the item take the money leave the negative still and have the account limited in the end for doing nothing wrong and ebay is cool with that.


I can no longer sell becuase I cannot wait 30+ days



so even know I had 1663 transactions with good people it only take 2-3 new people to come in steal from you and then destroy your account and ebay has no way to correct this.


I also now notice there is no email cusotmer support Hmmm.....


once ebay come to earth and does the figures that they lost millions this holiday by going around and doing this to respected sellers maybe then they will come to their sense's and decide one or the other but as it is now I am done and out!!  


My Account discussion