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3" tall x 1 5/8" wide opening  I was thinking juice but they are too teeny to me  I thought this might have been the daisy pattern but there is no flower  Anyone recognize anything?   There is a seam so EAPG?   Thank you for any help  

Pottery, Glass & Porcelain discussion

I'm attempting to respond to some feedback, however every time I do I get an error saying "Sorry, you have no feedback.You cannot respond to feedback you don't have."  This happens for feedback for 2 different items.  This message appears after I've typed in my response and hit "Leave Reply".  Is this a known issue or is there a way around this?Untitled.png

My Account question

Aug 27, 2016 2:12:39 PM PT

Unable to respond to feedback



I found this at an estate sale and do not know what it is.


Please help.

Collectibles & Art discussion

Aug 29, 2016 11:22:22 AM PT

Identifying the item


approx 5" tall   2 14" in diameter top  Sherry glasses??  I dsay because of the size but I don't know     I thought this was thumbnail pattern or something like it  but maybe there is a better name for it   I'm just guessing on Anchor Hocking but don't really know    They both have pontil scars on the bottom   Any help is very much appreciated  Happy Weekend Everyone! 

Pottery, Glass & Porcelain discussion


I found this really adorable shirt, and the tag info seems to match up... But I was curious is this the way that this brands attaches tags or have they been re-pinned to the shirt by someone else? Sorry if this is a silly question, it just looks odd to me.


I know the shirt is real, found here : 


Aston Martin Boys White Multi Color Car


Thanks in advance .



Fashion discussion

Aug 28, 2016 6:05:11 PM PT

Aston Martin Childrenwear original tag ?

Hi I just bought a large Coach backpack in Dark navy Blue....it's 12" tall, 9-1/2" wide and aboutn  6" deep. I am worried it's a fake as the letters of the serial number are 'Big', it has a brass holder for the turnlock twist part and it also has that holder for the oval piece of the turnlock that has those little divits or dents in it...everything else seems ok but the straps may also be a bit narrow. The buckles do not have "solid brass" embosses in them....maybe because it's nickel hardware? Anyway I am sending pictures and would appreciate your help in authenticating. Thanks in advance.

















Fashion discussion

Aug 29, 2016 8:16:59 AM PT

Coach Backpack authenticity

Why do most of you sellers hide your listings when you comment on these boards ? Excuse me but I do not understand . I do understand the fact the board members hiding their I.D.s , but not the rest of you you . Are you hiding some thing ? all this seems strange to me as I have nothing to hide ! Sorry I just don't get it , I like to look at posters items that they have for sell . Please Makes makes no sense to me . Enlighten me .

Selling discussion

Okay , while I'm here . I have had the ability to use a drop shipper and I'm really concerned and refuse to use one . Yes I'm scared of it . I do and prefer to do my own shipping . I honestly do not trust anyone else with my acct. ! I also prefer to have what I sell in my posession , from what little I know about drop ship alot could go wrong real quick . anyone here use it ?

Selling discussion

Aug 28, 2016 10:26:26 AM PT


 I can understand a Seller Blocking Buyers for many different reasons but I have only ever been blocked by (1) Seller,ever. I believe that I have been on eBay since 2001 and I am mostly a buyer but I do sell on and off. I was Blocked for asking him a question on a coin he was selling and just today I found the answer to that question. Coin listings now have a small phrase unter the price that may say something like this, " 48 for 12 months", When I asked if he had a layaway plan for buying he got extremely mad at me. Anybody can check this out and today I found out that it is PayPal that adds this on postings.PayPal now has a lay-a-way program and I did not know that !

  I appologize to you Sir ! I have, over the years bought well over $ 1,000 worth of coins from you and I would like to continue that process with you. I have always trusted you and have always given you a 100% good Feedback on every sale. I have been collecting for 55+ years , I am almost 72 years old and please UNBLOCK me. I am truly sorry !


Bidding & Buying discussion

Aug 28, 2016 3:59:40 AM PT

Sellers Blocking Buyers

HELP! I just got a question from a potential buyer, and I don't know how -- or even if -- to respond. My auciton ends in 45 minutes, so the clock is ticking.


My lot of 5 vintage items is ending soon, and the bidding seems to be brisk. I don't know anything about the items I listed, so, when I listed them, I did an auction and put a BIN price on the lot, as well. But someone placed a bid, and so the BIN price went away.


Just now got a message from a potential bidder -- one with several thousand sales, so, experienced -- asking me if I originally had a BIN price on the lot. Says he's "Just curious."


Why would someone ask me that question? Could it be because he'd like to keep an eye on the future listings of someone who clearly has little knowledge of the type of item listed, so that he can watch my listings for my future mistakes in this category?


I don't do many auctions, and I don't know why this guy wants this information, so I'm not sure how to respond.


Any insight / experience will be much appreciated.

Selling discussion

Aug 28, 2016 5:18:07 PM PT


I'm noticing a trend of sellers listing Electronics as used untested with no returns. EBay definition of a used item has to be fully functional with signs of previous use and wear. So my question is are these items being sold as used untested still covered under the buyer protection?

Selling discussion

Aug 29, 2016 4:21:08 AM PT

Used "untested"

On another ID, I'm a bronze power seller. My dashboard shows that's at risk with this explanation: "Alerts You are at risk of losing your PowerSeller level because you missed the sales requirements last month."


Looking at the details, I have green checkmarks for everything, including September's evaluation. The requirement is $3k/100 transactions for the last 12 months. I'm at $7k/150 transactions.


Is there a monthly requirement, besides the annual $3k/100 requirement?

Selling discussion

Aug 27, 2016 12:30:56 PM PT

Bronze Power Seller

Has anyone else had this problem, we need a whistle blower 

Selling discussion

Buyer is asking about international shipping fees to the UK but I'm shipping using the global shipping program.


I selected "buyer pays shipping"

and selected  "Send your package to the US shipping center and the rest will be taken care of for you"


I've never sold internationally before, but shouldn't the shipping be calculated automatically for the buyer?

Is there any other fees or will they simply be charged what is displayed in the ad as their shipping cost?

Shipping & Returns question

As a buyer I won an auction and payed immediately.
Next day I received an email seller cancelled the order and refund without any reason.


Is there a way to leave a feedback as regular purchases?

Is it normal that a seller can have an evaluation of 100% if canceled paid purchase orders?

Thank you

Bidding & Buying discussion

Aug 27, 2016 7:39:54 AM PT

Seller cancelled paid order

I just noticed that today when I was beginning to print some labels. I sell a bunch of small things (video games, small tools) that weigh up to 3oz, and normally I'd pay $2.45 (after the shipping discount from eBay).


Now, each 3oz item I've gotta ship is $2.60. There's an eBay discount of 1%, which is barely a cent or two. This is a USPS First Class package I'm printing here.


I'd understand if USPS is jacking up their prices again, but what's with the pitiful 1% discount all of a sudden? Does eBay hate me?


Below is a screenshot of the price summary of a label I was trying to print.



Shipping & Returns discussion

Has anyone experienced false accusations of items smelling like smoke?  I recently sold an item that was freshly laundered and sprayed with febreeze, the buyer left neutral feedback, which was nasty.  When I spoke with eBay the gentleman said he has heard of items permeated by diesel exhaust. It is so frustrating when you offer free returns but buyers insist on being negative.


Bidding & Buying discussion

I'm trying to charge sales tax.  

Is there something I'm supposed 

to do with regards to "SYI or API flows?"

What is meant exactly by "SYI or API flows".

I couldn't find the definition anywhere..

Selling discussion

Aug 27, 2016 2:43:08 PM PT

What is meant by "SYI or API flows".

Apparently the shipping estimate on the product page said it would arrive Sep. 3rd at latest. When I printed the shipping label however, it wouldn't let me do anything over a pound that wasn't priority mail, so the package got there yesterday. The buyer sent me a message yesterday saying that he just got delivery confirmation but wasn't home, and that if he got home and it wasn't there, I'm paying for it. Predictably, today he sends me a message saying 'it wasn't in my door'. Now what?

Selling question

I'm trying to ship some items that are 2 oz. via First Class Shipping. The cost should be $2.45 as that is what it has been since April.

$2.60 is the cost for items  from 4 - 8 oz.

But today I'm getting a cost of $2.60 on all my 2 oz. items.


I don't know what to do as I have to ship my orders, I hope eBay will fix this and send me a refund for these errors.

Selling discussion

I paid for a hat ($14.50) and then, once I saw that the seller has absolutey ZERO feedback and has been an eBay user since May 19,2016. A few minutes after paying for the hat, I requested to cancel the order. Hours later I get a message from eBay saying that I can't cancel the order because the seller shipped the item. ' 

Hi Myfirstandlastmine,

We couldn't cancel your order because the seller already shipped it on Aug 25, 2016.

Here's the tracking number: Tracking Number:

As you guys can see, the tracking number is blank even though the seller claimed to send it through USPS First Class Package. Then I get a message and email from ebay telling me that ebay removed the listing, so now I can't see the item, although it's still in my purchase history.

I see that the transaction was completed on PayPal and the money has been taken out  of my bank account. So I sent a message to the seller asking if he could provide me a tracking number. He ignored my message, I then open a case in the resolution center, then he decides to respond to me, saying " I have not yet received payment. You refunded it so the money reversed". This puts me on edge because out of over 100 purchases that I have made on eBay, I've never had a problem with a listing being removed after I paid for it. The seller has now told me that he will take my word and send me a tracking number today, which he should already have if he shipped the item yesterday, as he marked so he wouldn't have to refund me my $14.50. I'd like to know what I can do to get my money back before this guy deletes his account and escapes.

Payments question

Aug 27, 2016 11:01:02 AM PT

I think I've been scammed

If I want to sell a product that is a "knock-off" but I do not refer to the brand and do not list as authentic, is that permissible? 


Buying & Selling Basics question

Aug 27, 2016 3:45:36 PM PT

restricted brands

Hello everyone, I need help.


I bought an item, this bag (282080991620), on august 8 from a seller and he sent it on august 9. On its way the package stopped updating over a week and there weren't any signs of the package at all. I asked the seller what was happening and he told me to call USPS since he didn't know. I ended up doing so and USPS didn't even know where the package was either. The last update was on august 18 and after that, nothing else. The last estimated date was on august 26 and there is still no signs of the package. Now the seller doesn't answer my messages anymore, so I opened a case asking for the item and wrote the seller on the case that I wanted the backpack or just a refund, because even the date passed by and the package seems to be lost. Also USPS opened a research on the package but there is still no information of what happened to the package. They haven't call me with information either. So, between all this trouble and frustration I wrote to Ebay's support to see if they could help me at least get a refund with the protection they offer, because the package is definitely lost and the seller doesn't seems to care to even answer me. Well, Customer Support  didn't answer any message at all. I tried to find a phone number and there isn't any either. I truly don't know what to do. I feel so frustrated and helpless. This isn't the first time I have this kind of problem here on Ebay with a seller and Ebay doesn't do anything at all to help. I'm starting to get tired of this. I bought the backpack because I needed it for university and I had enough of time to receive it on time, but nope. University already started and I have no backpack for my notes and I have no money either because I spent it on that backpack. This is really unbelievable. I feel angry, frustrated and a lot of other things. I have already tried everything on my power to solve this issue as soon as I can since I simply can't keep on waiting. I simply don't know what to do anymore.


If anyone could help I would appreciate it. 

Shipping & Returns discussion

I bought a bottle of Paco Rabanne 1 Million Cologne from ebay seller beautyanhomedecor2013. I did not bother using it for several months and assumed the seller was legitimate. I used it recently and realized the smell was not right and disappeared quickly. I went to check the batch number on the bottle and noticed there was none. I checked out the seller reviews on ebay and noticed there was a complaint for selling fake cologne. I contacted the seller to let her know she is selling more fake products and if she would like this bottle back to confront her supplier. She said its too late and no refunds will be offered. She then blocked me to prevent giving other ebay buyers a fair warning that she uses the internet to sell counterfeit products. Typically a seller who accidentally sells a fake item will go to any lengths to correct the problem and prevent it from happening again. A seller who is knowingly selling counterfeit cologne will take advantage of a customer who warns them first before giving a bad review. This seller took that opportunity to block me from giving another warning to potential buyers. The picture below clearly shows there is no batch number. It is not something that can be removed.

Shipping & Returns discussion

Aug 28, 2016 3:07:28 PM PT

fake perfume, counterfiet cologne

I sent the package thru GSP - it got recorded in the Global Shipping Center in Kentucky 

Tracking number shows it traveling to UK & delievered to buyer


Buyer says the wrong pkg was delivered to her but has my tracking number on the label.

GSP in Kentucky put the wrong label on my box & sent her heavy duty computer cables instead of 2 vintage pocketbooks

She's now saying I have to refund her the full amount - she reported the item to ebay as wrong item delivered and makes

it look like its my fault and not ebay GPS shipping program. Buyer says I should refund her the full amount and then I have

to spend time getting ebay to re-emberse me. I thought thru the global shipping program once it leaves Kentucky - I'm 

relieved of responsibilty - so why do I have to refund and then deal with ebay to refund me? 

Any answers??? 

Shipping & Returns question

Aug 27, 2016 11:47:43 AM PT

GSP mixed up the package label in Kentucky

I recently purchased a lot of tamagotchis. It was a "buy it now" listing and with best offers. The seller accepted my best offer and I provided immediate payment. The next day, I see the same listing on a different account. I message that seller and asked if that listing was legitimate because I had purchased the same one. He questioned where and when did I buy it. When I sent him the listing, he proceeded to say he got locked out of his account and used this listing to look for the buyer. After I reponded asking if he has contacted eBay and that they can help you get back into your account, he never replied and my order was canceled on the account he was "locked out" of. For the record, I never asked for a cancelation and I just wanted the seller to ship the items. This is also the only item the seller is selling on his account. Afterwards, someone tried to purchase the new listing, and another listing popped up on a third account with the same items. Now, the same listing cycled back on the original account on which I purchased it. I made the same best offer and it was accepted. This time the seller messaged me saying he is canceling the order because of the first one and he has more than one of each device. I find it truly hard to believe he has 9 different tamagotchis with 3-4 exact duplicates (model and shell design) of each one in the same condition and stock photo. This seller has canceled my order and has not refunded me. When I contacted eBay they told me they can't step in until Sep. 6 because the seller has until then to refund me or ship the items. I am asking the eBay community because I feel like I'm being scammed and I can't wait that long. If anyone has any advice, please let me know.

Bidding & Buying discussion

I can't get anything to work or make orders.  Anyone know whats happening?

Technical Issues discussion

Aug 29, 2016 11:17:59 AM PT

IS the site down right now? I can't log in

When I'm setting up my listing and I have several brand new items of the same thing but different sizes do I pick and enter  a upc number of one of the items in the listing even though it's a different number then the other items that are in the same listing or do I check the box that says Does not apply? 


Is it recommended to check the box for 'Good til Canceled' for my fixed price listings that have a quanity of more then one?



Another question about checking the box that says 'Require immediant payment' What's the difference if you check this box or not? Is it better to not check it to give the buyer more time?  




 How important is it to enter the dimensions of the package and the weight if I'm offering free shipping and handling in the listing. I know after the listing has sold I enter that information but does it make a difference to have the information included in the listing?



what does the 'Sell as a Lot' mean in the listing? Do I check that box if I have more then one item in the lising?





Selling question

Aug 28, 2016 9:29:19 AM PT

A few questions for a knowing ebayer

Just noticed I have seller fees of $7.06, due  Aug 30th. The problem is I have not sold anything on Ebay since mid June. I paid the fees for my June sales last month. So I have had no sales or activity of any kind for one pay period. How come I owe seller fees???

Does Ebay do that with everyone? Imagine the money they're raking in!!

Selling question

Aug 28, 2016 9:33:00 AM PT

Ebay Fees














Buying & Selling Basics question

Aug 30, 2016 12:43:20 AM PT


Here's an example of an Coach vintage purse that Just now sold on Ebay:


Fashion discussion

Aug 28, 2016 6:18:35 PM PT

Coah vintage purse

Just got off the phone with the eBay Support and they did confirm the issues with the eBay server via Comcast.

Site has been down for several hours but they do not have any idea when the issues will be resolved.    It's not isolated to certain areas but affecting all ebay users.  Due to the nature of this incident, I presume that sellers will be protected from late shipment defect ratings.  I did call and left my user id and requested an open ticket so they have something to prove in case I'm penalized with a defect.


On another note, Customer Support for eBay has really improved with quick return calls. 


All the best.


Technical Issues discussion

Hi. I'm kristin And I have a couple of questions for the experts. I was buying on mercari.com this past week and came across an MK bag. I was super excited. Thought id found a diamond in the rough. Well, turns out it was stated as authentic in the listing, but it was just a leather knock off. They looked into it but I had already rated her so they couldn't do anything, Which is cool--a learning experience for me. I'm better at spotting out fakes w coach and Dooney. I grew up on those 2. I have owned them since I graduated college in 2003. I still have most of my bags and am currently trying to find them new homes so I'm on here and trying to turn a hobby ( love) into some extra cash (starting school again after the 1st of the year if God says the same). My Mom always had a knack for getting stains out of everything from clothes to shoes to pillows to baby dolls. I've also been spending some time cleaning the ones I've purchased (ten years ago) with grease and oil stains and while they're not perfect, they're a huge difference in what they were before. I haven't looked up much on cleaning the purses, however I did follow the dooney guide for the type of purse I was cleaning without much difference. I cleaned her and let her dry 5 separate times. It was magical to see the transformation. Leather is always going to be classic and I love to clean the leather. It makes a world of difference!!!
OK...the questions are::..legally, what do I do with the fake mk?? How do I get more acquainted with these other brands I've been missing out on being on the farm like Kate spade and mk and Hermes and toms? Are their books, websites you recommend besides their websites?? Do you think there's a market for cleaning purses because I'm not a very good salesman...lol I'd rather provide a service, but I have to admit I'm getting a lot of joy out of this new venture. Thanks in advance and I appreciate all of the info here!!! Sincerely, Kris

Getting Started discussion

Aug 28, 2016 7:32:51 PM PT

No Question is the ONLY Bad Question

Does eBay have a time limit on how long a buyer has to pay for an item after their best offer is accepted before I cancel the order and relist the item?   Which means I lose "x" amount of days of listing the item before I can relist it, and lose other potential buyers during that time.  Doesn't seem fair!  Anyway, how long does a buyer on an accepted best offer have to pay before it becomes a bad deal for me?

Payments question

Can you list just auctions without the BIN? If so, how do you do this. On the form I use, you can't get rid of the BIN option. Thank you. 

Selling question

Aug 29, 2016 5:38:24 PM PT

Auctions - No BIN

I use photo mailers (6x4) all the time.  Up until today, the cost to mail through eBay has been $2.45.  Today the cost was $2.60.  Did I miss something?

Shipping & Returns question

Aug 28, 2016 7:34:41 AM PT

Did I miss a postage increase recently?

Could I still combine shipping after a buyer purchases 2 itmes but doesn't wait for me to send them a combined invoice?

Shipping & Returns question

A case was decided in my favor after I paid a jeweler to prove that an item was "not as described" .  The item has been returned "signature required" and the seller is not picking it up.  What happens to my return in a case like this?  It has been a very tumultuous transaction and the seller was much less that professional. What if he won't pick it up from the post office?

Shipping & Returns question

HI EVERYONE, pls. excuse me if this is a repeat post (not sure that my last post was entered correctly) does anyone know if there was a change in usps shipping rates for a 3oz. 1st. class package? i have been paying $2.45 // this morning was $2.60. top rated + seller.   thank you so much & i hope everyone i doing a-ok.

Shipping & Returns question

Aug 28, 2016 11:28:45 AM PT


Hi All,


Was contacted by a bidder who was unable to bid on a sweater (likely because my filters are set to block folks with unpaid strikes). Is there a way to see who has attempted to bid on my auctions that are blocked? Just curious...



Selling discussion

Very confused, just got an email from Ebay saying my item is on the way and that it has shipped from the global shipping center (GSP). Gives me a tracking number and everything. Only problem is that I shipped the item to the buyer about 2 weeks ago using USPS, and I shipped it to KY, not internationally. Any ideas as to what is going on?

Shipping & Returns question

Buying & Selling Basics question

It looks to be a stylized heart or perhaps the letter "H" inside of a heart.

Any help would be appreciated.


Jewelry & Gemstones discussion

Hi, I'd really appreciate help with this makers mark on this ceramic bowl and approxiamte age.  From family history and pattern I think it's around the 1920's although some in the family think it's older.


Any information is much appreciated!  I need to retake the pics in natural light as they are a bit yellow. 


Thanks, Jenny


Pottery, Glass & Porcelain discussion

Aug 27, 2016 7:09:10 AM PT

Help with makers mark please.

I potential buyer has made an offer that consists of free shipping on one of my listing that has a shipping fee and even though I counter the buyer with the same total amount of dollars that he offered he is insisting on free shipping. I don't think I can change the shipping within the listing while an offer is pending so what are my options?

Buying & Selling Basics question

Aug 27, 2016 12:15:41 PM PT

shipping fee

I sold an expensive item and shipped to an address in the United States. I provided free USPS Priortiy shipping with signature confirmation.  The day the buyer got the item, they flew to Ecuador (information provided by the buyer).  Now residing in Ecuador, they claim the item is not as described and want a refund. I told them they must return the item. My question is, do I have to refund the buyer the $100+ shipping cost from Ecuador back to the United States when the original shipping address was in the United States? I'm thinking there may be a customs fee for me to pay also. I suppose this may be a calculated scam and they may be assuming I will tell them to keep the item and provide them with a full refund. I've been selling on Ebay for a long time, and this has never happened before. Thank you for any help you can offer.

Shipping & Returns question

New to the discussion forum here, couple of questions.....


1:  Am I allowed to use the buyer's name in this discussion?  I am sure I already know the answer, but what the heck? I'll ask anyway.


2:  This is more of a rant about said buyer than a question....


So, recently sold an item and the winner bid only twice, second obviously being the high/winning bid. Roughly 12 hours later, he paid via PayPal.  Item shipped/received, I left "positive" feedback, then I started receiving emails that the item only works for a short time, (the treatments are 20 minutes to begin with), and then it needs "recalibrated".  We have contacted the manufacturer repeatedly, whom claim to have no "trouble ticket" regarding this problem from anyone.  Buyer claims it needs a new battery (though again, I have no proof, messages doesn't allow for attachments of videos or pics), and keeps claiming he "paid too much" and that he wants a "partial refund".  We received a "return request" from ebay and almost INSTANTLY an email from the buyer comes through that he still wants to keep the "defective" item, but wants a partial refund!!!!!!!!!  Most I may do other than a complete return is send him $50 for a battery.  


Any thoughts or help appreciated.  I don't buy or sell much, and have never had an issue before now.

Selling question

I received an email stating my recent bid was canceled. It gave me an item number and told me to check the bid history for the item to find the reason for the cancellation, but the item was no longer listed. The item number, when entered into the search field, produced 0 results. My bid history did not show that I entered a bid. I went to Help/Contact but my situation was not covered by their options, and so I could not get through to Customer Service. I checked in the "My Messages" area of my account, and the email was not on the list these.

I don't want bids or orders canceled again, so I would like to know why my bid was canceled.

I would also like to know if the email was fraudulent. (I did not use any links contained in it.)

And, is there a way to reach Customer Service to discuss these problems?


Bidding & Buying question

Aug 29, 2016 10:27:29 AM PT

I would like to know why a bid was canceled.

Has eBay changed their "search" feature? I'm getting a lot of extraneous junk when I search now! Previously, a search turned up a list of items with the "search" words in the listing. Now I'm getting a hugh list of stuff, and most of the items have NONE of the search words in the listing. What happened? I want the old, focused search back!

Bidding & Buying question

I listed an item and I forgot to remove it from the international site.

Anyway, I got a response from someone in Vietnam asking me if I can send an invoice via Paypal and ship outside of Ebay.  I need the sale and I am aware that when Ebay ships, it is quite expensive.  Is there a way that I can sell and invoice via Ebay and ship the item myself with the Post Office Shipping?

BTW, the buyer has been with Ebay for 2 years.


Thank you for your support

Selling question

Aug 28, 2016 5:53:04 PM PT

Good morning all!

hi folks, this morning my shipping rates when printing ebay shipping labels seem to be slightly higher than usual. was there a change in rates?

Shipping & Returns question

Aug 28, 2016 8:20:46 AM PT

shipping charges

This little jar is only about 3-3/4" tall but it is so beautiful.  Not cloisonne, completely hand painted, I believe.  Some parts are raised, like moriage.  No marks at all.  My knee jerk reaction was Russian but all searching takes me to Asia.  Any ideas as to country of origin or age?  Thanks for looking.


Pottery, Glass & Porcelain discussion

Aug 27, 2016 11:40:45 AM PT

Small enamel hand painted lidded jar

My Buyer was honest in her return request in that a dress she bought from me was accruately measured as listed.  She typically wears a size 6 but bought my size 10 assuming it would fit. 


She messaged me that while she measures 34 in the bust and mine measures 35 she thought it would still be ok but it is not.  Fits a littler larger than she would like.  In any event, I told her to pop it back in the mail to me for a refund and provided my return address.


She opened a NAD stating that the measurements were accurate but it did not fit, including the above about her wearing a size 6 and mine was a 10-as listed.  I get a request to send label.  For fear of getting a ding for no seller response, I accepted and sent a label.  She should have opened a "buyer's remorse" and paid shipping, right?


This is her NAD request:


"Doesn't match description or photos
I measure 34 bust and 29 waist. I normally wear a dress size 6 and this dress is a size 10, but since the item description says the measurements are 35 bust and 29 waist so I assumed it would fit. When I tried the dress on it was very baggy and will not fit. I messaged the seller through eBay messaging and she said I can return it."


I won't renege on the shipping label, but what should I do?  


I think she may have been confused by which choice she should have selected in her return request.  Did a little poking around and she is a seller too...


Thanks everyone!

Shipping & Returns question

Aug 29, 2016 3:38:08 PM PT

Buyer told the truth in her return request

I activated an offer I recieved from my email that if I sold up to $50 in sales they would give me an additional $50, I sold $175 in sales last night but I do not see the extra $50. I'm a new seller so I don't know where to look. Thanks for the help.

Selling question

How do you make a liink so others, say on facebook, can see all your items for sale? It used to be something like this: www.ebay.com/userID .Thaks for any info.



Tools & Apps question

my parcel cw442656725us is  not  moving from last 20 days what should i do??

Shipping & Returns question

I've been a buyer for many years and would like to start selling. I can't seem to find an answer for this: does your overall rating and buyer feedback show up once you start selling or are you back at square one with no feedback showing up? Any help appreciated.

Buying & Selling Basics discussion

How do I set up my computer to print out shipping labels?

I use Windows 10, Toshiba Satelite laptop C55D-04C031 and a Canon Printer PIXMA MG3620

I can print out a test page just fine. I just can't print from ebay. Shipping label or a packing slip. Ebay doesn't allow one to save it to my documents.

I click on their link to print either one, It opens the print window on my computer, I click on print but it never gets added to the print log nor does it print.

I bought a new printer because my HP OfficeJet 8500 wouldn't work either. It used to earlier this year. Maybe a Windows update changed something?

Both printers are set up wireless too.     

Shipping & Returns question

'Why is my item not showing up in the search results?' its been 6 hours

My Account question

Hi,I recently purchased this antique ladle from an estate sale. It has a wooden handle. The spoon has an arm holding a sword marking.The letters have faded. All I can see is herd &.  Please help

Collectibles & Art discussion

I bought an item from a seller first 2 days it appears  "Your payment is being processed" on ebay and " PENDING"  in my papal but the purchasing amount is detucted from my account..... Today I recieved a new upadate about seller which is "This user is no longer registered on eBay" so what can I do now .......? 


Shipping & Returns question

I can't figure out how to leave feedback for a closed case cant search via item # or find it in my purchases anymore

Bidding & Buying question

Aug 29, 2016 8:35:44 AM PT

leaving feedback for a closed case

So, I sold a brand-new chopper/dicer gizmo this morning to some woman in Florida.  Item was a BIN/paid for instantly.  Item wrapped, label created and ready to go.  PayPal shows the item as having been shipped since the postage label was bought and paid for and eBay shows the label as having been created, waiting for pick up.


I go into my PayPal account and notice that I have a "Notification" from PayPal.  Below is the message with any personal info redacted (*****) for posting here:


[My name], 


My name is C***  and I hope all is well with you. One of your buyers, **** *****  (buyer's email address) , contacted PayPal in regard to a payment that she sent for $22.87 USD ( Aug. 21, 2016) our mutual customer is requesting if you can ship the item to the address of her friend because she accidentally used her own address for the shipping details.
Please be advised that she updated and confirmed the Gift address in the PayPal system and has requested to have the item shipped to his current address listed below:


Buyer's Name ( Name of  Supposed Female Friend)

PO BOX 712
ELLENVILLE NY 12428-0712

If you don't want to ship the item to the address listed above, you will always have an option to cancel the payment by refunding it and your buyer can always send another payment with his updated shipping address.
I'll be glad to hear from you if you need clarification and we will do our best to give you immediate answers. Thank you for choosing PayPal for your online payment needs. We appreciate your business.


Don't forget, we're always around if you need us. Just click "Help" in the top right corner of any PayPal page to visit our improved Help Center.


Add your mobile number to your PayPal account so we can reach you right away if we ever need to verify account activity with you. Simply log in to your PayPal account, click "Profile" near the top of the page and then click "Update" beside "Phone."

You can also make and receive payments with your mobile phone when you add it to your PayPal account. After you confirm your number and create a PIN, you'll be able to get money, send money, check your balance, or manage your account from your phone using simple text messages.


PayPal Customer Solutions

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Anyone ever get a notification message like this?   It was via PayPal's internal messaging system.   Never heard a peep from the buyer direct about wanting the package sent to another person which of course, I wouldn't have done -- I would have sent it to the address displayed in the person's PayPal record. 


Tried doing some Googling and it appears that PayPal no longer offers a "Gift Address Option" -- or should I say, I found posts on PayPal's Community DIscussion Forums complaining that the option no longer works/isn't available.  Whether that's accurate I don't know because I haven't tried to call PayPal yet -- thought I would get opinions here first.


"Notification" above seems legit, HOWEVER, there are a couple of errors.  A) Message says the transaction occurred on August 21, 2016 -- it didn't.  It was today (August 27, 2016).  B) Message says buyer has confirmed  friend's  Gift Address with PayPal -- mention of this says "his" mailing address (see items in red above), however, the "friend's" name listed is a woman.   Yeah, I know.  The notification is no doubt a standard template and the CS rep didn't clean it up, but when you get something like this with errors, it raises red flags, at least in my mind.


Seller only has a feedback score of 6, but been a member since 2012 and all excellent feedback.  Last feedback was over a year ago, though...


I really don't like the CS rep's suggestion to cancel and refund the transaction and then re-invoice the buyer "who can send another payment with *his* updated shipping address."   Technically, to do that, the buyer would need to request the transaction be cancelled in eBay and we'd have to unwind things from that end as well.


Since package is ready to go and in PayPal the status says "Shipped" I suppose I could reply back to PayPal and say, "Sorry, too late.  Package has shipped."


Bottom line, has anyone else run across this before?     What did/would you do?    Call PayPal?  Call eBay?   Contact the seller?  Send the message to spoof@paypal.com?  Ignore it and just mail the package out on Monday with the original address?


We're only talking 25 bucks or so here, but on the other hand, I don't want this to snowball into a big mess.   Would appreciate others' perspectives/advice. 


Thanks in advance!





Selling discussion


Can't put much faith in the postal service.

Selling discussion

Is anyone else having this problem?

Selling discussion

Not sure when, or why, eBay decided to eliminate honest and creditable feedback/rating system.

I just suffered the same fate that many previous sellers have, an eBay buyer bought an item and did not pay.  After filing a claim and waiting for four days, the claim was closed.  Not sure if anything was even done.  It seemed like the only purpose was to inconvenience the seller (i.e. file claim and wait fours day for nothing).  The system did not allow me to leave feedback on the buyer and when I checked that buyer still has a 100% positive feedback.  I contacted eBay to see what is going on here and found out that you can never leave a negative feedback. However, the persons rating still shows the negative feedback line item; which are of course zero, because you cannot get a negative rating.  That begs the question of why even show a negative line item, unless it is to give sellers a false confidence in the buyers that are dealing with. The person that I spoke with at eBay did tell me that I could set filters for buyer and that is how you can eliminate bad buyers.  Another joke, for example “Buyers with a negative feedback score” the most restrictive setting is -1.  Which translates to eliminating buyers had one more neutral rating than positive rating. So a potential buyer that 50 neutral (the new negative rating) would still get by that filter as long as that buyer had 50 positive rating.  Anyway, I am very frustrated and have no confidence in selling anything on eBay.  The process is corrupt

Selling discussion

Aug 27, 2016 4:54:22 PM PT

Buyer Rating ... no longer leave a negative

I am a long time eBay buyer and I love all the fine sellers offering me tremendous bargains over the years for myself and my elderly relatives.  I have never given a negative because I don't know what is going on in the sellers life to have them fall behind in shipping or missing a stain on a new item.  I have never returned an item.  I know the cost of shipping has climbed dramatically and that sellers pay fees on the total including shipping amount.  That being said, this compact shipping thing is irking me big time.


Just this week (and for the 10th time in about 3 months) a NWT blouse/top was folded down into the size of a pack of cigarettes and stuffed into the smallest poly mailer known to mankind, literally bursting at the seams.  Yesterday, I had one with "Do Not Cut Open" written on the outside.  The package was the size of my cell phone and it contained a NWT blouse.  Had to dig at it with my thumb nail to get it open.  Absolutely no way to open these packages without a very high risk of snagging, tearing or nipping the item inside.  Sometimes I buy more than I need from the seller in hopes it will be put into a bigger package.  I have bought vintage items NRFB (never removed from box) only to receive it with brown paper wrapping over the vintage box.  No box to protect the vintage box and it's contents.  As I previously stated - I have never given a negative, but one day I can see my feedback saying "Love the item and the great deal but you pack like $hit."


To those sellers that pack well and ship in an appropriate container/envelope, I say thank you.  To those sellers who throw everything they sell into the smallest poly bags...well, I won't be back to your store to buy anymore goodies.


Sorry.  End of rant.


Selling discussion

Aug 27, 2016 2:05:45 PM PT

Shipping Clothing In Tiny Shipping Bags

When you put in your description >  (Please keep in mind that the picture color can change slightly from the item do to flash/lighting and monitors. Then the buyer leaves you a negitive feedback and complains that the tan color is a little darker in some spots. Do you deserve that negitive feedback?

Selling discussion

Aug 27, 2016 10:55:14 AM PT

Feedback (Attention all Sellers)

I have some items I want to move for cheap, I need someone to help the monkey out.


I need to know the weight of a 6x9 craft bubble envelope, with 2 quarters, a nickel and a penny on top.

Then just the weight of the coins.


Thanks in advance,  soon I will be back to tell you Monkey Boys super top secret plan.


I only ship SFRB, but these I need to go a less costly way. 

Selling discussion

I ship paid items on time, indeed even ahead of time, and yet my account is regularly dinged--not by the Buyers, who thank me on feedback for the fast shipments--but by ebay itself, who claims that the tracking shows late shipments!


Were it not for this "late shipment" fallacy, I would be a Top Rated Seller again, as this is the only marker against me (I have 100% feedback score).


If there are others out there who have this problem, too, would you please speak up?


Thank you!

Selling discussion

Aug 27, 2016 5:13:11 PM PT

Ebay wrongly claims late shipment!

As a small time s eller, paying fees for shipping is coming out of my pocket. Most of the time I loose money on shipping away, then add a fee. If you increase your shipping fee, that stops potenial buyers.  I am a buyer also, if the shipping cost are high I wont bid or buy it. If you sell it on buy it now and free shipping you have to increase your listing price, which turns buyers away. Im considering not selling any more. With fees to list, final fee, paypal fee and shipping fee can not afford to take losses.

Selling discussion

I recently sold a small, vintage jewelry presentation box.  Showed photos inside and outside.  Clear views all around.  The buyer sends me a message a few days after receiving and says... I received the Box and I am very disappointed with this. Outside is absolutely beautiful with purple velvet. Inside is not constructed well. Lining is flat and its just looks like lining is pasted on to the cardboard. I am requesting a discount or need to return. It is beautiful outside....  After a few messages back and forth what it all boiled down to was she was unhappy there was no pad inside the box.  Of course the photo showed there was no pad inside the box.  ( Why do buyers expect more things to magically appear than what they can see in the photos? )  Anyway, I refused to give her a discount.  Told her if she wanted to return for purchase amount only, not the original shipping cost,  to go ahead and return at her expense.  So of course she filed with ebay as Not as Described. 


I called ebay and had them look at the photos and the messages and they agreed with me that the box was as described and shown.  They sent the buyer  a message that she will pay for the return and when I receive the box I will give her the purchase price back.  Assuming she actuallly sends it back. 


I followed up that phone call with another one to confirm what was going to happen.  The second Support guy read over the details and confirmed what the first Support person and I agreed to.   Then he sent me a message confirming everything and the case is listed as "On Hold" until the buyer does her part. 


The phone calls took about 20 minutes total time.  And yes, it was to the over seas support. 


I realize I could have just given her a few $$ to make her go away.  I just chose to not give in to another buyer looking for a discount to cut the cost of what they buy.  And she is a seller so she knows how things usually work on ebay.  I decided I just didnt care if I got a neg FB or a demerit from ebay or whatever punishment  would come my way for standing up and just saying no. 


I'm happy with ebay as I have been for the better part of 19 years!  wow!  I've been selling for 19 years... hadn't thought of that until just now.


this is my posting id...

Selling discussion

Aug 28, 2016 2:39:17 PM PT

Ebay Did Right By ME! The Seller!

 EBay.com, http://www.ebay.com https://www.ebay.com and mobile application will not connect. Some sites report ebay is accessible regardless of the reality that the sites are not able to be reached(United states, near Huntington West Virginia).

Technical Issues discussion

I not sure about anyone else, but I am finding things in my followed searches that have TOTALY no relavance to my searches.  Very annoying.

Selling discussion

Got an email on an item which not listed with a BO. They asked me if I'd be willing to accept $x which was more than 50% less than what it was listed at.  I wrote back and thanked them for their interest and told them I simply can not go more than half off the listed price.  They wrote back and said how low can i go.


Do I just ignore, block, and move on?  Or do i give them an amount that I would settle with (and it would be settling, but it's been listed for awhile to no avail).  I don't know if this person will be nothing but trouble down the line.  What would you do?

Selling discussion

Aug 29, 2016 1:35:55 PM PT

Would you ignore, block, and move on?

Buyer made an offer of $40 and I counteredd with $65. He countered with $50. I countered with the $50 if he would pay for shipping. He countered with $40. That's not fair bidding!  Can he do that? What recourse do I have?

Selling discussion

Why is eBay.com down today???!!!


Technical Issues discussion

Aug 29, 2016 1:19:45 PM PT

eBay.com is down today!!!, Why???!!!

buyer used item for 3 weeks, damaged it and now opened a "not as described" case and wants a refund! What is going to happen? Is eBay going to just let the buyer return and I be stuck with a damaged purse? Bag was in great condition when I sold it almost a month ago but buyer used and abused it and now wants a refund! This happen to anyone else? What was the result??? Help!!!

Selling discussion

Other than that, it's mostly tweaks and further motion in existing directions for catering to bigger businesses such as requirements for product identifiers. Also, some improvements in processes around returns, fixing Below Standard seller status, etc.  No big shakeups or fundamental changes.


Fees: Nothing new except increase for Reserve fee.


No changes to Performance Standards measurements, and more guidance about how to fix (which has e a common question on the boards).


I was alarmed by the expansion of Product Identifiers requirements since I am mostly an old-school collectibles and dolls seller, but I think we'll be able to work with them.




Did I overlook anything Big?

Selling discussion

I'm going to stop buying anything on ebay because there seems to be no recourse when a buyer recieves a defective item and the seller refuses to replace it or issue a refund.  If I bought the item at a local store, I could easily return it for a refund or replacement—my choice.  But when an item bought new on ebay (not bid for) fails after only three months when an identical item I had previously bought locally lasted two years, there's nothing that can be done.  So maybe I initially saved a little money buying it on ebay, but now I've ended up losing a lot more money.

Selling discussion

Aug 27, 2016 8:49:05 AM PT

Defective items received

Thousands of items coming up, but no titles have my search kw's. Tried exact words only, no change. Had to go by category before finding what I was looking for. Tried another search, none found, but doing an autofill for words-so they should be in there. 0 results. Searched through google, tons of results-including those currently listed on ebay. Should I start google searching what I want to find on ebay instead of through ebay? I've never experienced this before, do I need to clear my browser cache?? Smiley Wink

Selling discussion

Aug 27, 2016 2:47:06 PM PT

Search Completely Destroyed for me today.

I got a three day restriction.  What had happened was I tried to sell an item last week and it was removed.  When I called Ebay about it they said I didn't have a specific piece of information in the listing.  I had been previously told the auction was fine if I included that piece of information.


I listed it again today and included that info then decided to pull down the auction.  I checked the rules and saw that the item could not be shipped to California.


There was 4 minutes from the time I started the auction till I ended the auction. 


A little more than 30 minutes after I ended the auction I got an email suspending me saying they had removed the auction.


I called and told them I ended it 30 minutes before they removed it.  They told me they had removed it.  That seems pretty odd.  I did get an email from ebay when I ended the auction and got one 30 minutes later for the suspension.


I am guessing that Ebay customer service really can't see who ended the item.

Selling discussion

Aug 27, 2016 5:50:44 PM PT

3 day restriction.

Hello! I just have two questions


I wonder what will happen if:


1)a item i sold get lost (i always provide tracking number)  Obviously i will have to return the money to the buyer but after how long time?Ebay gives me any money back or only what i get from the post company?


2)buyer claims that recived a different item that the one i sold to him. How i will be able to prove that he is lying?

Selling discussion

Hi I recently had a bad transaction with a seller on here with a game system. The game system was listed as excellent condition, but came dirty with nicks and scratches, and the controller and games had multiple fingerprints on them. To me this is not excellent condition, am I being to picky?

Bidding & Buying discussion

Aug 27, 2016 9:43:44 AM PT

What is excellent condition to you?

I just received return and afraid to open it - I was shocked by packaging. It was DVR cable box that I shipped in bubble wrap, shipping peanuts and cardboard box. Buyer was never able to connect it to his TV for some reason because I even talked with HIS cable company CS and asked if it can be activated, and was told it's not a problem, but he claims they will not activate it for him. Box was tested in service menu before I sold it and test was OK, so I doubt problem is with item.
So OK, he cant get it to work and asking to return - not a problem, I asked to use original packaging and gave him instructions how to ship it back. Return policy is 30 days after delivery, item arrived on July 23 and shipped back on August 24 (he waited almost two weeks to ship it back after we discussed it). But still would be OK, if not packaging.
He just took cable box as it is mailed it in plain Poly Mailer, nothings more, zero protection just thin poly mailer plastic around it. "Fragile" sign he cut off my original package looks like a joke on it.
I can feel one of support legs is not attached to box anymore and is loose inside mailer. Also something is wobbling inside box when I moving it.
What I should do about it? Just refund anyway? I will lose about $50 on it if it not in reselling condition, and I would have to retest everything which is not easy. But I dont feel like dealing with neg feedback or disputes. Maybe I should deduct some "restocking" and shipping from item price and explain to buyer why? Not sure if he'll understand or will leave neg for that...

Selling discussion

Ebay, I know that you do little to protect sellers from bad buyers, I received my first negative feedback from a buyer who actually threatened my partner whilst she was holding one of our three month old twins, only at that point did I lose my temper. They can leave lies on my feedback and ruin my 100%  positive feedback rating, but I'm not allowed to have my response visible on the Android app! How's that fair? At least let sellers who receive bad reviews from BAD BUYERS!!!! have a voice! Show our responses, because if I'd had cctv the buyer who threatened my family would of been spending the night in the cells, and I'd still have my 100% positive feedback!

My Account discussion

Aug 27, 2016 12:46:49 PM PT

Negative feedback android app

Did anyone knows how to be receiving instant from when pay for an item

Selling discussion

Good Morning To All,


                            A buyer has opened a case against me for the non-receipt of an item sent to a USA P.O.Box number (I know I should'nt have),. Item was posted out on 30th June and estimated delivery window given as 11th to 19th July. Case opened with eBay on 26th August, which is 37 days after last day (19/7) of delivery estimate. This exceeds the 30 day policy of raising a case which should have been done on, or before 19th August (If discounting Sundays) 23rd August.


                           My Paypal account was raided yesterday for the £35.00 item cost and £3.15 postage, which was annoying as I was in need of the funds in there and this is apparently being held while they come up with a decision, about which I feel certain will not benefit me.


                          I feel aggrieved on several levels, as it would have been nice to have been contacted first, a) by the buyer and b) by eBay before taking precipitous action (and my money) . I have (this morning) been on their customer services live chat and also telephoned customer services and received little help or advice, other than that I need to escalate the case before 31st August. Try doing that as a seller in the case resolution centre!


                          I can only hope that they abide by their 30 day timeout rule for buyers claims and find in my favour, but I fear the worst. Any advice would be gratefully received.


                                                                                    My regards to all, Charles.


Selling discussion

Aug 28, 2016 4:00:29 AM PT

Buyer opened a case for non receipt of item

I want to cancel an item for a buyer but I accidentally declined rather than accepted his cancel request. He can't resend the request, and I can't seem to request a cancellation now either as it lists his case as "Open".


What do I do here?

Selling discussion

"What a great idea" the leader of the weekly marketing meeting said to one of the participants.  Let sellers post up to 500 items for 30 days free, as long as they post their items as "buy it now".   What's the result?  All the sheep post there items at unrealistic prices that fall on deaf ears.  Check out any item current ebay category and you will find that 75% are "buy it now" out of "all listings".  This is called "instant gratification marketing".  We can't wait for seven days for an auction to end, we need our cut of the action now.  ebay has forgtten their"own key to successful selling": get at least one buyer involved in the auction.  Others think that an item has value if someone else has bid on it.  If one bid leads to others, then the result can be realizing more for an item than one could ever dream of.  In many instances the worst case scenario is that your item sells at its original listing price, which you are at least happy with, amd you make a little money on the shipping discount.  You can cast all the bare hooks you want into the sea, the result will always be the same: no fish will bite!

Selling discussion

Aug 27, 2016 12:58:01 PM PT

ebay's latest marketing strategy.


I have decided to sell off a lot of items (namely clothing, CDs, DVDs, and books) that I don't need any more.

What are some good, up-to-date guides for creating listings, finding the best way to shipping, protecting myself as a seller from scams, etc.?

Buying & Selling Basics discussion

Hello all, i need an advice about about an issue. First of all sorry for my english, i am not a native speaker.


Here is my problem. A few days ago i bought an item from the USA. I woke up at 4 am just to bid the item at the right time bcoz i so badly want it. In my country paypal is shut down but i have a US adress item to be shipped so i created an account in the US. Before bidding, i tried to buy an item and it worked (please see my feedback and you will see that i shoped just last week). After bidding i won the auction and my somehow my paypal didnt work out for me. After that moment, i tried to solve the problem.


Immediately, i contacted to my friend and asked him to pay for me and i would bank wire the money to him. But here comes the problem, the adress that item should be send is another American adress (it is a commisioner company, they will pack and send the item safely to me) but my friend lives in another part of the country. Seller keeps telling me that he can only send to a verfied paypal adress and i tell him that my ebay adress is also a US adress, i am a rather positive feedback buyer, thats the adress i use since long years and nothing wrong happened yet. meanwhile, seller has only 1 positive feedback.


He kept refusing me about sending it to another American adress than my friends home adress. it would cost more dollars to me.


I kept trying find a solution during that. I even created a payoneer bank account to be verified but Paypal blocked it.


Finally i came up with another solution, i asked him to relist the item in buy it now option with the price that i won and i would let commisioner to buy it for me. i will pay 8% comission just for an adress problem.


The seller is rather insusceptible. I try to explain him my problem which is not made by me. since a week, i have tried every way including having a bank account in the USA but he wont even reply my mail anymore. he opened a case now and he says 'if i cancel the transaction it will look bad on me'... i sent a link that if we both agree to cancel it, it wont look any bad but no.


i was okay to pay another 8% for my item but he wont relist it even doesnt answer me anymore.


i have dealt with lots of great ebay seller. most of them are so valuable people but this one with 1 feedback, is so mean. I just want to pay and get my item but i feel a little bit racism in this also. otherwise i cant explain why wouldnt try to find a common way to solve this out. i would have paid it 1 week ago.


sorry for my english again. i really need your suggestions. btw i was the only bidder.


best regads

Bidding & Buying question

Aug 27, 2016 11:46:15 PM PT

Seller wont help me in anyway

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