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Good morning, with the damage is this painting undesireable? I didn't mind it myself when I picked it up, liked the subject.I don't have much into it...I don't want to give it away either, worth listing? Or was I TOO forgiving on the damage? V76IMG_6238.JPGIMG_6237.JPGIMG_6235.JPG

Collectibles & Art discussion

Feb 8, 2016 6:43:01 AM PT

painting quality..

Fond these in an auction box lot.  Identical in size and shape, 4" high, 4" wide at base and about 3.5" wide at mouth.  One featyres a hunt scene, the other a pair of "raised" horses.


I've seen similar mugs listed as "Gibson" or Staffordshire.  However, neither of these have clear maker IDs, just a little dab of gold paint on the bottom.  Both have three stilt marks on the bottom.  Thanks in advance for any help!





Pottery, Glass & Porcelain discussion

Feb 10, 2016 9:39:14 AM PT

Ceramic Coffee Mugs Information Request



Somewhere in Idaho.



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

I have found 2 of these listed on here that are snake skin and look exactly like mine.  They are older and were not marked inside.  Just can't figure out what kind of skin or leather mine is.  Any experts on here care to give it a whirl?

Thanks, CarolynHeart

DSCN9934.JPGDSCN9937.JPGDSCN9943.JPGDSCN9947.JPGIt was well worn inside and apparently loved.

Jewelry & Gemstones Board Group

Feb 8, 2016 10:33:29 AM PT

CoCo Chanel or not?



Today's state is Illinois. The state bird is the cardinal.



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Feb 9, 2016 4:53:37 AM PT

New to eBay Daily Chat for Tuesday Feb 9

I just called into your help line and I don't feel confident that the representative got my point.

There is a minor problem on the page that I have encountered a number of times.
I bid on an item... I am now the high bidder for that item.
I click the link for My eBay which shows me a summary of the auctions I am bidding on.
The item I just bid on shows outbid.  It shows my high bid and my max bid (if I exceeded the current bid) but it displays in red stating that I am outbid.  Also the summary on the top left shows that I have an auction item where I am outbid.
With that, as soon as I reload this page in any way, I am now shown as the high bidder in green.
Have fun with your fixing...

Bidding & Buying discussion

Feb 9, 2016 12:09:39 PM PT

Small glitch on the My eBay page

I have a no return policy. Recently I sold a Tiffany diamond necklace that the buyer first claimed didn't look as good in person as it did in the photos. I said I took the photos, they are the exact item and not manipulated in anyway.  I also gave a detailed description of the item. The buyer then said "well, the truth is, it looks fake". I offered to return her money if she got any proof whatsoever that it is fake. Buyer then stated they dont care if its real they just dont like it and are going to get their refund. I have spoken to Ebays "high value resolutioin department" several times and was told that buyer would need to show some kind of proof that the item was fake or SNAD in order to reutrn it. I just spoke to ANother ebay rep who said that NO, everyone else I spoke to at Ebay was either wrong, or the notes they wrote said something different than what they told me. One guy said he would write to buyer stating that if the buyer provided proof the item was fake I would accept a return. NOW ebay is claiming THAT WAS NEVER TOLD TO ME AND NEVER HAPPENED! What????


Then the guy basically said if the buyer claims the item looks fake (yet refuses to even get it tested) they can return it. Period. Then the guy also said that if its fake its illegal to send it through the mail back to me. I said, you just contradicted yourself. If ithe buyer beleives it is fake how can they legally return it to me? The buyer is obviously lying and changed their story so many times as to why they should get to return an item that is authentic and accurately described just by saying "it looks fake to me but I wont attempt to prove it". I know the item is real and the buyer has already left me neg. feedback stating that it is fake.


The NO RETURN POLICY means NOTHING. Ebay will always side with the buyer even if it obvious the buyer will say anything to get a return. This is not fair to small sellers like myself. Ebay has frozen over $1000 in my paypal account until this is resolved and any way you slive it, Ebay is going to allow the buyer to return the item because she lied.


Am I the only one that thinks this is crazy?


Selling discussion

I went to print a label and low and behold! It's now 2.54$ for 3oz and under.


*checks watch*  Only took a couple of weeks!




I didn't see anything here about this, but if there was....sorry for the double post! I'm just so excited.

Shipping & Returns discussion

Feb 8, 2016 6:53:44 AM PT

eBay fixed it! 3oz now 2.54!

By the time I pay EB fees and PP fees I have barely made a profit Smiley Sad Any one else feel this way ?

Selling discussion

Feb 8, 2016 5:17:21 PM PT

I can't sell items


Say you sold an expensive item, ~$1500.00, say. 

Ebay doesn't let you insure an item for more than $1000.00, so you decide to ship from the post office, forgoing your online shipping discount, in order to get that extra $500 of insurance.


But you send your significant other to the post office.

You know this is a stupid idea, but you give him a list, and you tell him to read that list, verbatim, to the post office person.


Your list says:


-The address is printed on the package. Make sure postal worker enters address into the system perfectly.

-Insure for $1500.00

-Purchase Signature Confirmation

-Save all receipts

-Send me photos of the receipts


Significant other comes home without signature confirmation, because postal worker tells him he doesn't need it, because insured mail requires a signature anyway.


BUT, that's NOT "signature confirmation"... it's not the kind of thing that you can prove online.



So, let's say the buyer receives and (someone) signs for the item, but then claims via either ebay or paypal that in fact they did not receive the item. Is there any protection?


1. Paypal: No. Paypal requires the kind of signature confirmation that can be tracked online... and the "signature service" that comes with usps insurance does not meet this requirement.


2. Ebay?


3. USPS itself? Presumably usps isn't going ot cover the cost of a "stolen" item that was signed for.


Is this a situation where you could be out the item and have to refund the buyer the $1500? Is there any protection?



Shipping & Returns discussion

Feb 8, 2016 6:47:46 PM PT

Hypothetical Seller Protection Scenario

I recently sold a pair of  Nike  foe a vey low price. To day I received an email from the buyer that the sneakers arrived and they like them and want to keep them, but want a partial refund because they are not leather as my description stated.


the first line in the description states they are a combination of leather, mesh and synergic upper. This buyer has tons of feedback and I'm guessing knows want they are doing.


how should I handle this. I know they will open a case and give me a negative.


BYW the description is as per Nike.

Selling discussion

I've got some calculated shipping items where the buyer paid $8.10 (actual cost) but Ebay's Bulk Shipping tool is quoting me a whopping $12.03.  Every single shipping price is jacked up.  Does this have to do with the First Class $.06 debacle?  

Shipping & Returns discussion


Hi Fellow eBayers,


My grandfather, the late R.G. Smith, is counted among the greatest aviation artists in the history of aviation. I don't mean to brag, it is the truth.  While I would love to keep all of his artwork, we have decided to sell a few originals (although we will stick mostly to selling prints).


I know it sounds cliche, but it's almost time to send our daughter to college.


To that end, I would appreciate input on the value of an original watercolor by a renowned artist. Also, what are these planes? What do you think is being depicted in this painting.  Any suggestions on how to position the listing to prospective buyers?


I appreciate you thoughts and time,





Collectibles & Art discussion

Feb 8, 2016 4:35:52 PM PT

Original Art ~Early Aviation

I just sold my old video card yesterday and the guy didn't pay yet so I've been waiting to ship it. Now today Ebay sent me an email saying he is no longer registered on Ebay and he is a suspicious buyer. They cancelled his bids on my auction and said any associated fees have been credited back to my account.


So my question is: can I go ahead and do a second chance offer to the second highest bidder? Even though my auction is still showing in my sold items category. It says I'm still awaiting payment from that guy. So does Ebay need to close this case or something like that? Or should I just go on with the second chance offer and consider this matter settled?

Selling discussion

Feb 9, 2016 12:10:06 PM PT

Buyer no longer registered on Ebay

My listings have been canceled due to listing violation. I've got a message in which I'm told the listings have been removed and selling limits have been placed on my account. There's no explanation for these listing violations and I have no idea what have I done wrong. Any advice?

Selling question

First of all apologies for my english as it's not my native language.

To make the long story short.

About two months ago a buyer from US ordered a pair of boots from me (I am located in Poland). I've shipped them as normal (I often ship to US and never had a negative comment), but for reasons that were beyond my power the package was stuck unusually long in transit. The buyer was understandably upset as he needed the boots before Christmas. When he realised it wouldn't happen he petitioned Ebay to have his money refunded. Even though I did provide a tracking number, Ebay ruled in his favour and his payment was taken from my PayPal account. A couple of days later I got a notification that the package has finally arrived in US. I contacted the buyer and asked him kindly that since he opted out of the transaction, not to pick up the package so that USPS would ship it back to me. He agreed and told me he wouldn't pick it up.

The package arrived at his local postal office on January 2nd. When I typed the tracking number into USPS site it said that if nobody would pick up the package until February 2nd, then it would be returned to sender. So I waited. Today I've checked the tracking number again out of curiosity and saw that on February 4th the status of the package was changed to DELIVERED with the buyer's city tagged as place of destination. My first thought of course was that the guy has swindled me and took the boots at the last moment. But then I looked at the date again and noticed that the packaged was marked as "delivered" on February 4th, which is two days after it was supposed to be shipped back to me. 

So now I am willing to give the guy a benefit of the doubt. Obviously I am going to contact him, but first I wanted to ask some Americans here more familiar with USPS, would he be even able to pick it up after a month has passed? Or is it possible that it's just some mix up and "delivered" is just a unfortunate status shortcut for "returned to sender"?

Any help would be appreciated.

Shipping & Returns discussion

Hi all,


I have some trading cards of which I have a bunch that are too low in value to sell individually. I was thinking about doing a listing where, out of a set of 60 cards, I allow the buyer to pick 10 from the list of 60 that I include in the description, once they buy the item. I would state this very clearly in both the title and description that it is for 10 cards. I would do the "multiple variations within one listing," but that is not allowed in the USA  for trading cards.


Is this an acceptable listing practice? I have been researching and I can't really find much about it. If so, is there any reason why I would not want to do it (something unscrupulous buyers could take advantage of, etc.


I'd appreciate any tips!

Selling discussion

I have selling limit as I am a new seller. I need to know, if I list an item in auction format, what happens when the bid reaches the selling limit?

Selling discussion

Can anyone tell me how to find a seller using their ebay username? I've tried the advanced search, then filtered by "find a member/seller, etc..."  I've even searched via the sellers email address, and although ebay admits that the seller is indeed on the site, it won't give me ANY information because I haven't bought from this seller before. DUH!!!  How can I buy from a Seller that I can't find???  Help!

Tools & Apps question

Feb 8, 2016 2:03:11 PM PT

How to find a seller by username

When buyers buy multiple items and pays with multiple guest accounts, often times they are uniquely different accounts so their user ID doesn't match. I combine those items for shipping because their shipping address is an exact match. But ebay's sytem will not allow me to use the same tracking for different user IDs, thus giving me a shipping defect for "not uploading tracking" for the additional items purchased.


I've complained to ebay about this but they admit it to be a loop hole and unable to do anything about it. My question is once this becomes an issue regarding return or case, will ebay force refund them out immediately because technically the additional item never had tracking with it to being with?

Selling discussion

Feb 8, 2016 11:31:33 AM PT

Buyer pays with different guest accounts

Good evening, all!


Just wanted to get second opinion from folks with more experience on whether I'm asking too much.


The story is as follows: I bought a few items, and was presented by seller with a choice of delivery methods - one cheaper without tracking and one costlier with tracking. I picked more expensive delivery option due to my habit to watch how my parcels are moving across the world, let the seller know of my decision and paid accordingly. To be honest, I didn't asked seller specifically if he is willing to tell me tracking number, considering this being granted.


Today it is 7 days since I paid and 5 days since items were marked as shipped out, however I still got no reply from seller regarding parcel tracking number even though I've reminded him about it. So, what do you guys think, is it normal? If not, is there anything I could do about it within ebay rules more productive then just suck it up?


Thanks in advance Smiley Happy

Shipping & Returns discussion

It is very hard to understand how to sell on ebay, for me, even though I have been doing it for three years. I always search ebay in my spare time and get very frustrated because other sellers with less feedback score than mine sell the same items that I do with many more volume and sales. What am I doing wrong? Why won't my bussiness really take off and make me weathy, like it is supposed to do? Other ebay members sell thousands and thousands of dollars worth of merchandise, while my items, mostly, sit untouched gathering dust, can anyone suggest anything to make my sales really jump? thanks!

My Account discussion

Any help would be grateful !!

Pottery, Glass & Porcelain discussion

Feb 8, 2016 6:44:37 PM PT

What is this unusual glass piece ??

May I have all your sugestion please


I have sent an item by priority mail from france to USA and I mention customer should recieve it within 3-7 days. 


Today 10 feb 2016 customer open case  not recieve and item so I check again where is the item and I found It was arrived since 26th jan.


The status shown as "the parcel could not be delivered. it will be available in the address's post office "


I have all evidence document tracking number and it was arrived on time as i was mention and ofcourse my customere were  informed.


I am just wondering why customer choose to open case instead of checking the tracking number and go to pick it up at the post office.

After 15 days now an item is no longer can move back plus my paypal account is now "charge back " it was availble to withdrawn couple days ago but i didnt think there will be any probelm so I just leave it in my account.


 - anybody can suggest me what should I do next  I already try to contact my customer but no reply back from her ?

-I have all the evidence that I already sent an item.  will I get the money back by any chance?


thank you

Shipping & Returns discussion

Searched the forums, and can't find this exact question. 


What is the best way to package a DVD for mailing?  I ship via USPS.


So the choice is:  Small Flat-Rate Box vs. Padded Flat-Rate Envelope.


Which is optimal, to prevent any kind of damage (bending/pressure/cracking) to the DVD cardboard slipcase and plastic casing?  It's a 2-pack DVD set.


I thought Small Flat-Rate Box was made for DVDs, but it seems to be straining at the sides.  It looks like there's a small "bulge" at the sides.   Although, is it better to be absolutely "tight," to prevent damage? 


If I use the Padded Flat-Rate Envelope, I suppose I'll have to put stiffeners in the envelope, or create a makeshift box to protect the DVD. 


What do you do?  Please be kind . . . I do realize this is persnickety.   Just want this DVD to arrive in pristine condition.  :-)

Selling discussion

Feb 10, 2016 5:00:40 PM PT

Best packaging for mailing DVD

I sold a fairly expensive item last night and the buyer (who had just paid) asked me if I could send it to another, nearby address (which I think is probably his work address.)


I told him, sorry, no can do, it has to be to the address he has registered at paypal.  I told him I could refund his money, and then he could change it, buy it again, etc....  (No reply from him on that.)


Is that the only way (unless I just feel lucky and want to risk losing the $$$ by sending it to the non-confirmed address ?)


Or can he change his ship-to address now,  after the sale, thereby allowing me to send it to the new address and still be 'protected'?

Selling discussion

iI have to block these type of buyers!  I didn't and now I have someone that

bought a forty dollar item.  They paid and I was about to send it and saw

that they have only one feedback.  They tried to sell a video game and

didn't honor their sale.  It was a video game.  It was sold low and they

didn't respond at all according to their feedback from their buyer.


   I looked them up and it's a teenager I found on Facebook.  A male.

The address has a woman's name though.  Not sure if I should

send with tracking of course or cancel the sale altogether.

This is a new one on me.  Thanks for your thoughts!

Selling question

Feb 8, 2016 10:07:30 AM PT

Buyer, 1 Feedback it's negative

How can I get my money back I bought a Xbox 360 n I thought I did almost 40 bucks I paid and I received a empty box with papers and wrappers torn n I seen later on it didn't come with console so I said ok well maybe a get wires cords or games but no I get a empty box's is there any way I can I was ordering it for a early birthday present n I get this how rude

Bidding & Buying discussion

Feb 10, 2016 2:27:27 PM PT

Need answers asap

Thank you for any information you can provide. What it is, era, maker, etc.


Possibly victorian era. The top "finial-type knob" and plate are made of metal. Probably tin because the piece is very lightweight. The metal is a brass color with very ornate with flowers and scrolls. The knob has what looks like a "crest" design on both sides. The 
plate" is attached with two very small tack nails; one on each end.


Peeking out from under the tin plate (at each end) is what looks like very old fragile doscolored paper.


The base is made out of wood.


My best guess is a lid of some kind but the wood is larger than the tin plate so a lid may be ruled out.


Any ideas?


Thanks for looking!

Antiques discussion

Feb 8, 2016 3:27:06 PM PT

Please Help ID Victorian? Piece

Hello... Yesterday, 8 february 2016, at 08.54 AM, clock of Moldova, I paid for something but I don't know for what. I dont received any emails about this... What's happens? I know is not so much but I need to know for what I paid 1$? . Thank you an advance. 

Payments discussion

I received an email notification from ebay that an item sold. That message showed the buyer's shipping address as a PO Box. Ebay showed the item as paid and ready for shipment, although I had not yet received a payment confirmation email.  When I went to process the shipping label, ebay provided a street address instead of that PO Box. After I had printed the label, I then received the payment confirmation email from ebay that shows the street address for shipping that is the same the ebay provided shipping address.


For my protection I'm going to ship to the street address that ebay provided, but I wonder why the original "Your Item Has Sold" message shows that PO Box address? It doesn't show up on anything else to do with this transaction. Any ideas? I think this is weird.

Shipping & Returns question

The is an old photo. Just wondering what type of photo it is? I can see the image very clearly when I look at it front view.....

but as I move the photo different angles (especially in the light) different things in the photo change, the coloring, etc.

This is an old black & white photo with a thin black border and I dont know what type of photo it is.

Any help would be appreciated.

Collectibles & Art discussion

Feb 8, 2016 1:09:24 PM PT

Need help identifying photo type

Shipping & Returns question

Since there are discounts for purchasing postage through ebay, I am wondering if I can use it for non ebay items.


Any ideas?

Shipping & Returns question

Hi has anyone veer seen a photo like this it is on a copper platenot sure if someone made this way or what???

Antiques discussion

Feb 8, 2016 6:37:18 PM PT

Unusual photo on copper plate

I am having an 10% discount sale this weekend and someone purchased an item from my store this week. To be fair, I decided to offer the discount to buyer. The buyer has not paid, therefore, I am trying to send an invoice, but I cannot reduce the price. Additionally, I am offering free shipping. Is there a way for me to reduce the amount the buyer pays by $2.00 or 10%?

Thank you for your help.


Payments question

Feb 9, 2016 10:21:13 AM PT

Pre-Sale Discount

If a buyer says they did not receive an item but it is scanned as delivered, questions:


- Will eBay/PayPal side with you if USPS tracking shows delivered?  or will you be required to refund order? 

- If they leave negative feedback, if this something that will be ignored since item is scanned delivered?


I sell on multi channels, each having their own policies for this.  I just ran into my first case here on eBay where the customer said they didnt receive their package and they want a refund.  I have no plans of refunding them if and until eBay steps in and says I need to.  Some channels will automatically close the case in the favor of the seller if item is scanned delivered and deletes any inappropriate feedback related to this.  While another venue I sell on will take the word of the buyer, even though anyone can claim they didnt receive an item, and will force the seller to refund.  Just curious on how it works here....



Selling question

I have a buyer who has paid for five books, including full price shipping for each book.  I'd like to refund them some of the shipping fees, but if I do so via Paypal, does eBay refund the final value fee?  If not it changes my calculation of how much I should refund.


For example they bought five books at $3.25 shipping each, for a total of $19.25 shipping.  If I want to charge them $6.00 shipping, and I refund them $13.25 from Paypal, will eBay still charge me the 9% (or whatever it is) final value fee on that $13.25?  If so I only want to refund about $12 instead.


Thanks for any help with this.  I must say it would be nice if I could look at an individual completed order  and see what the eBay fees were; that would answer a lot of questions.



Shipping & Returns question

Feb 8, 2016 4:48:32 PM PT

Final value fees on refunds via Paypal

I listed an item as a 5 day auction. While the auction was active, I realized that I could have selected a better category for it. I attempted to change the category, but it wouldn't let me, I assume because it was still an active auction.


The auction ended today with no bidders and was put in my unsold folder.


When I went to relist it manually, it still won't let me change the category.


Is this a glitch? I couldn't find any restrictions for relisting.



Selling question

Feb 9, 2016 1:49:57 PM PT

Changing Category?

Whenever I post an item for bidding, I always stipulate USA Paypal Account only, USA Shipping only.  I have blocked overseas bidders.  Twice in the last week 2 individuals from China have bid on and won 2 items.  (late bids)  Why is this happening??

Selling question

Feb 8, 2016 12:33:48 PM PT

USA Paypal & USA Shipping only

Hello All.


I do not read Japanese but there is an item I like. So maybe the seller of item 151705932004 can contact me in English? Or is there a methode to make the site in English?

I am interested in this item Seiko S-840A Digital MULTI-tester, Watches, Clocks, With Instructions.

What does it costs and what are the shipping costs to the Netherlands?


With kind regards from the Netherlands.

Bidding & Buying question

Feb 8, 2016 5:37:01 PM PT

want to buy item but can not read japanese



File Upload Reference No : 748145959


I am trying to upload products via file exchange Template.I tried 2 products for testing  and getting error :


Error Code : 37   "Error - Input data for tag Format> is invalid or missing. Please check API documentation."


I am totally clueless.I searched the error code reference and cant find anything regarding this.


File Upload Reference No : 748145959



Plz help me in this regards.




Tools & Apps discussion

Do funds from sales always go to PayPal acct or can they go to seller's bank?

Thanks, Steve

My Account question

I have an item that just sold where the eBay shipping calculator undercharged my buyer by $7.30 for USPS Parcel Select!  I correctly entered the box size and weight and did not change them when going to print the shipping label.  My buyer was charged just $10.35 while the actual shipping cost is $17.65.  That is a big undercharge that I now have to eat.  Are others experiencing this problem?

Shipping & Returns question

Feb 8, 2016 8:45:09 AM PT

eBay Undercharged Shipping

Buyer created account just before purchasing my "buy it now" item.   Search on shipping address shows a school, not a residence.  My listing included accepting returns for a refund.   Buyer did pay right away through paypal.   Even though they paid, I'm still nervous about this transaction.   The item is a film camera body, is it possible the buyer is going to cannabilize the camera for parts and then return for a refund?

Selling question



if I don't sell my item..do I have to pay the reserve fee?

Payments question

Please help, I have more of the same and can't find any other.  I would appreciate whatever info. Thank you.

Selling question

Just sold my first item.  Do I ship it now or wait for some particular event to happen first?  Am I supposed to wait unit I'm "paid"?

Buying & Selling Basics question

How can I (in good conscience} call it free shipping when all I'm doing is adding this cost to my item?

Even if it's calculated by buyer location.

Or,I want to sell an item for 10.00 with free shipping but it costs 15.00 to ship it?

I am either misrepresenting myself or losing my tail.

I would really appreciate a straight forward answer. Please explain this to me.

Shipping & Returns question

Feb 10, 2016 1:51:41 PM PT

Free Shipping



Shipping & Returns question

Feb 10, 2016 5:12:59 PM PT

Unscrupulous Seller

Fashion discussion

Feb 9, 2016 8:38:33 AM PT

Tory Burch help please...

Hi there,

Info from the buyer


Doesn't work or defective


I was sent multiple articles that all vintage Pyrex cooking ware contains LEAD. This is not safe to bake or cook with. I would like to return this as it is not safe for my family to cook with and your description did not state that this vintage brand contains lead.

http: www.creativegreenliving.com/2015/10/how-bad-is-lead-in-vintage-pyrex.html https: www.facebook.com/MisleadMovie/photos/a.195917330526679.42695.195674253884320/858328604285545/?type=3&theater http: www.earth911.com/inspire/have-you-been-mislead-an-interview-with-tamara-rubin-of-lead-safe-america/





I just received a request from a customer to return a Corelle Pyrex casserole with lid which is above.   Her reason for the return is that she has read that there is lead in the glass.  She forwarded this link and others.  How would you respond?  Would you give a refund that included to and from shipping - would you give a refund excluding any shipping?  Could there be another alternative?


How would you respond? 





Thanks for any guidance or insight you might be able to give as I am not sure how to respond to this..



Pottery, Glass & Porcelain discussion

Hello, so PayPal is holding my funds for some reason and I do not know the reason why.

I've recently sold four items and PayPal is holding the funds. I've even sold a few items last month with no problems and many other items during my time with eBay. I have 100% positive feedback, have had no disputes, and have been a member of eBay for longer then 6 months. My status is above average. Each of the items that PayPal are holding the funds to sold for less then $100.

Payments discussion

Feb 9, 2016 10:33:46 PM PT

PayPal is holding my funds

Hi I believe this is Gorham mark but not sure I can not find out what pattern this is any help??


Antiques discussion

why is my dashboard rating now at 4.9 as I offer free shipping in U.S. and exact shipping elsewhere

Shipping & Returns question



I'd like to know the best way to issue a refund. I shipped some books via Media Mail. The only confirmation the tracking number shows is that it left Phoenix on 1/12. It hasn't arrived at the post office in La Honda, CA. I've visited my post office twice and once I was told that it was opened for inspection on 1/26 in California. Last week I was told to check with the PO in La Honda. I called La Honda and the buyer has been stopping by, it hasn't arrived there.


I did purchase insurance through ebay. I cannot file a claim until 2/11.  


What is the best way for me to issue a refund to the buyer to cover myself. I will file a claim with ebay on 2/11.


Thanks for any guidance!

Shipping & Returns question

Buyer messaged me after payment: "I noted the Poster is being sent to my primary address. This is incorrect as it is a gift for a friend and is to go to:

(he posted address here)

Additionally, if it can be sent to arrive on the 12th of February that would be great."


As you can see, as if that weren't enough, he asked for the item to arrive on a certain date.  What can I respond about both requests?  I can't control the date of arrival but I can ballpark it because I'm doing Priority anyway.  And can he change the shipping address after the fact?  If I change it manually I lose my seller protection.

Shipping & Returns question

We have a buyer who has requested a refund and opened a case concerning a CB radio.  The item description explained the unknown condition as follows:


"This is from an estate of a person who was very involved with electronics and radio communications. This is right from his bench/desk that most of his equipment was used on. Please check our other listings for other equipment. We have not attempted to test any of it since we are not knowlegable in this area. I am not sure what some of the items even do. Everything is sold AS IS condition unknown. So far, if you look at our recent feedback, other electronic items from this estate have made our customers happy but this stuff is untested and AS IS. Please see all pictures. Larger pictures are at bottom of listing."


Buyer claims the item has a broken circuit board and we knew it.  We, of course did not because we never test, try or open up an item we know nothing about.  These circuit boards are inside the radio and one would need to open it up to look. 


Is this worth the argument or should we do the refund?  First one of these cases in about 17-18 years of Ebay selling from estates.  Thanks for your opinions.

Shipping & Returns question

Feb 9, 2016 3:45:45 AM PT

Buyer Request For Refund

What do they mean and how do I do this.



Shipping & Returns question



My problem consists in being unable to bid for anything on the site after I bid some times in an item.

I bid like 10 times on an item and then got a message saying eBay was blocking my bids.

That message tells me to contact eBay and then insert a PIN.


Is this the only way to solve my problem? Contacting eBay?

Will I get unblocked after some hours?



Bidding & Buying question

I'm trying to return an item that didn't end up fitting quite right and the seller won't respond. I've written a few messages and started a return request but still no answer. Is there anything else I can do besides just wait?

Shipping & Returns question

Feb 9, 2016 10:51:33 AM PT

Seller not responding to return request

The buyer is listed as being an ebay member in China, but the shipping location is Norcross, GA 30993. How is this? 

Selling question

I'm shopping for a adderss label printer that can print each line in a different color. I think there is special thermal paper needed but cant seem to find a peinter or the correct paper. Need help!

Tools & Apps discussion

I sold an item to someone with a PO Box for his address.  I am shipping UPS and can't use that address.  I emailed him twice to see if he had an alternate address I could ship to.  No response after two weeks, so I finally tried to cancel the order and it says buyer has 10 days to respond.  It is like wasting a whole month on one item

Selling question

Are there customs or taxes on buying from Italy for u.s. customer ?

Bidding & Buying question

I need information regarding this brass Phamacist measuring spoon.  The spoon measures 1" x 1-3/4", the handle measures 2-1/4" long.  The words "Spohn & Walter's" might have been a drug store.  The word "Edelweiss" in under the words Spohn & Walters.  On the underside are two "legs" that support the spoon.  Any idea about it and it's value?

Collectibles & Art discussion

Feb 9, 2016 10:51:27 AM PT

Pharmacist Brass Measuring Spoon

Ocasionally(though recently qiete often ) i get this one buyer with 0 feedback from Boswana or another country in Africa who does not pay nor did he had such intentions..(do they just try their luck hoping i will send item without payment?) no communication form them eather

Id like to list my items without commitment to buy the item but rather straight payment on chekout or go fish)

But i cant seem to find that option? is this another privilage of premium account sellers?



Selling question


I have multi items with this pattern and I can't fine any info on it. Can someone please help me or tell me where to go? Thank you very much.

My Account question

Hi there!


I don't know if anyone has suffered the same, but it's quite frustating...


Just an hour ago I was bidding for an item. It's not my first time, I usually bid. The thing is that when I entered the bid an 'Expired Session error message' appeared. 


I refreshed the navigator and entered again my bid. To corroborate it was accepted, I entered again the same bid, and (as it is normal), appeared the message 'You must enter a bid higher than the last one (or something like that)'.


There were 10 seconds left and....what's my surprise?? The system didn't really get my bid so a lower bid than mine has won. It's so frustrating :@@@@@@. I have been watching that item for a week and following the biddings the last hour.



Anyone has suffered the same problem? It happened to me on the mobile...Is there a bug related with Session Expiration??


Thank you!

Bidding & Buying discussion

Can Paypal Micropayments only be used for DIGITAL goods, where no product is shipped?


Thanks for the help

Selling question

Feb 10, 2016 10:00:46 AM PT


Recently, a buyer offered to pay for an item using the Friends & Family link in Paypal. I was concerned about losing my account if eBay was monitoring such activity.

Has anyone done this, and is it legit? I assume not, since eBay loses seller fees.



Payments question

Does eBay have a phone number or email address I can use to ask for help in disputing an unpaid item case claim, before the case closes?  If so, can anyone tell me where to find it?


I recently paid for an auction (January 19), using PayPal, immediately following the close of the auction.  A few days later the purchase history showed that the payment was being processed -- the seller still had not claimed the payment.  I contacted the seller, through ebay, and asked if there was a problem and why they hadn't accepted the payment.  They did not respond in writing but, oddly enough, about a week later had the item sent to me from a retail store in another state, at a greater cost to them than the cost that I paid for the item in the auction plus shipping - they were losing money.  When I received the item and saw this, I again emailed them and and told them I felt bad that they had done this and offered to help if they could explain what was going on.  I also reminded them that they still had not accepted my payment.  They did not respond for a few days but then sent an email (the only contact I've received from them) asking me to resend the payment.  I responded that I could not do that because I had already made the payment through paypal and all they had to was claim it.  I also recommended they contact ebay and/or paypal for help if they were having trouble.  I never heard back from them and there was no way for me to contact eBay for help at this point.


Now, a week later, I have received an email from ebay saying that seller has opened an unpaid item case against me and that I have four days to make the payment.  There was no contact information in the email for me to use to ask for help.  I've searched and the only thing that I can find for trying to resolve the case before it closes, I'm not sure what happens after it closes, says that I have to FAX proof of payment to ebay (and it may take 10 days for them to process - the case is only open for a few days).  I don't have access to a fax machine and don't feel the burden should be on me to provide that proof (though I have ebay and paypal emails showing I've made the payment that I'd be happy to send them in an email to resolve the situation if I could).  It should be easy enough for ebay to check the auction records and see that I made the payment, and I don't feel that they should ever have allowed the case to be opened in the first place, especially without an easy way for me to contact them while the case is open.  I don't know if the seller is trying to pull something or is just having trouble but I feel like there is little that I can do, or have been able to do from the beginning, yet I'm being accused of not making the payment.  I feel like ebay should be better able to help me and the seller -- they are making this a very unpleasant buying experience by making it so difficult for me to respond.  


If anyone has maybe been through something like this and/or knows where/how I can find some help, I'd really appreciate it.  

Payments question

i purchased an item with free shipping,when it came today,the postman made me pay for the shipping,the seller only paid 45 cents on it,i had to py the rest,what can be done?

Shipping & Returns question

Hi im Hamed.im living in iran and i havnt paypal account.i want to sell persian rugs on ebay.can i use my mastercard account in one of turkeys bank and send items from turkey for buyers?please help me.is a way for iranian to sell items on ebay?

Selling question

Feb 8, 2016 12:03:43 PM PT

Hi im Hamed im living in iran

Hi I am thinking this is Blenko but can not find any help?


Pottery, Glass & Porcelain discussion

Feb 10, 2016 7:08:17 PM PT

IS this amberina ruby glass Blenko??


My Account question

Feb 10, 2016 12:07:09 PM PT


This is a Libbey shot glass with the script L and the number 28.

It is 3 inches tall and has a 2 1/8 diameter across the top.

It weighs 8.5 ounces.

It holds 2 ounces to the rim.



Is it modern or vintage?

If it holds 2 ounces to the rim, is that the capacity or is the capacity smaller?

Where can I find info on this glass such as value?


Thank you so much!

Selling question

Feb 9, 2016 4:49:34 PM PT

Libbey Shot Glass Vintage or Modern?

My item arrived postage due.  The item was listed as having 4.38 shipping charge (which i was fine with and paid for at time of purchase in the purchase price) and when it came to the house, it had been shipped media mail. 

The seller paid 3.22 for media mail, post office examined to make sure it was media mail and it was deemed to not have been media mail.  The shipping charge should have been 7.95.  I had to pay 4.75 if i wanted to accept delivery of my item or i could return it.  since this was a birthday gift for someone else i did not want to deal with returning and starting over.   Is there anything i can do in regards to my extra $$ being paid for delivery?

Shipping & Returns question

Feb 10, 2016 12:38:21 PM PT

postage due upon delivery

What should I do? I have filed a claim, but my local post office says it will likely be denied since tracking shows successful delivery.


What is the buyers recourse if I refuse to provide a refund? How does eBay and eBay sellers protect ourselves from potential fraud in this scenario?

Shipping & Returns question

I would like to buy a boxset of DVD's but how do I know if the company is reputable and I won't be scammed.

Getting Started question

Feb 10, 2016 7:05:19 PM PT

Boxset purchase

I just sold my first item on ebay. The buyer received the ring last weeek and said she was very happy. After wearing it for a couple of days she now says a stone fell out. She wants me to fix it or give her a refund. It was sold as not returnable. If the stone is lost, how can I fix it? She would have had to bang the ring pretty hard for this to happen.

What should I do?


Thanks for your help



Selling question

Feb 9, 2016 7:55:18 PM PT

Buyer claims she lost stone from ring

2001 Jeep Wrangler 60,000 something miles asking $2,500 said she's in the military and she's being sent to Afghanistan soon and needs it gone by February 25th. She says, "The jeep is already at our Logistic Department in Fort Robinson, NE. It is ready for delivery. Like I already said, the delivery process will be managed by me. I think I can have it there at your home address within 2-3 working days. It will come with a clear title and reg. I am a member of the eBay buyer protection program and using this service you will get a 7 days testing period after delivery. During that 7 days testing period I will not be getting any money. I need to know if you are interested so I can ask eBay to send you the details on this deal. So let me know if you would like to register the transaction and start the process asap! If so, I will need your full name, full shipping address along with your home/cell # so we can get the ball rolling."
I'm assuming this is a scam. What do you think?

Motors discussion

Feb 9, 2016 2:03:31 PM PT

Vehicle scam 2001 Jeep Wrangler

Went to money gram last night paid 2000 for a 08 Honda accord that was suppose to be shipped to me from eBay moters through a lady named Suzanne Adams who says her husband died 4 mths ago and she wants to sell the car so she won't have to pay storage fees and Blah blah bull**bleep**!!!! Than I got another email asking for another 1000 than I replied with I'm not sending any more money and I want a full refund they never replied back I called moneygram and they said my money was received in Dallas Texas **bleep** I sent it to Tulsa OK to my knowledge what TO DO PLEASEEEEE HELPPPPPPP!!!!!

Motors discussion

Feb 10, 2016 4:02:29 PM PT

Victim of scammer on craiglist

i need my money back

Bidding & Buying discussion



Bidding & Buying question

Feb 10, 2016 7:25:19 PM PT

has any one had a problem with bidding???

Hello, I recently went through the whole return and refund process a couple days ago for a handbag. The buyer requested a return, I paid for the return shipping label and they returned it and I refunded them the full amount. Yet eBay sent me the invoice for the month and told me that I have final value fees that I need to pay. Why am I being charged a final value fee for an item that was returned and the money refunded?

Shipping & Returns discussion

Feb 8, 2016 6:43:50 PM PT

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