eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

How do I add a store theme to my store? I have been researching it online and this is what it says: "

  1. Go to My ebay>Manage My Store>Display Setting.
  2. The second window in the page says “theme and display” on the left"

I can't find the "Display Setting". Help?

 

This is all I can see: 2221.png

 

Selling question

Apr 25, 2015 7:09:00 PM PT

How to pick theme colors for store?

Trying to add my active listings to my catogories. Every time I do, they go to "Other" and not what I chose.

help.pnghelp1.png  What am I doing wrong?

Selling question

Apr 25, 2015 1:12:15 PM PT

What am I doing wrong?

I recently picked this up at an auction...because I thought it was cute and that it looked rather old/vintage.  Can anyone identify the maker and approx. year of it's manufacture?  There are no markings on the bottom.  It is 8" tall x 6 3/4" long (side view).  Thanks so much in advance.

027 (1024x768).jpg022 (768x1024).jpg

 

Collectibles & Art discussion

It`s 2".    Unique design the way the clusters of 5 marquis wire over to the front from the back (clear as mud..right?)  

 

Any ideas on origin? I`m getting a West Germany or Austria vibe, but alas, no marking.

 

Not quite sure how to descripe the larger pear shaped..all I can think of is a soft, muted Sabrina? That correct?

 

Thank ya!

 

DSCN6781.JPG

 

DSCN6782.JPG

 

DSCN6783.JPG

Jewelry & Gemstones Board Group

Apr 25, 2015 2:24:28 PM PT

Any Ideas On This Lovely Brooch?

I picked up a beautiful Victorian photo album yesterday, full of wonderful images and I wanted to share this lovely woman's photograph.

Is she wearing some lovely jewels or what ? I love looking at old photographs, but it's especially nice when they have on their bling. :smileyhappy:

 

album.jpg

Jewelry & Gemstones Board Group

Apr 25, 2015 10:30:50 AM PT

Victorian photograph, love the jools !

Dear.
I have a case, but not how to handle it because Ebay does not give me the tools to do it or do not know how, it turns out, I win a bet, almost inadvertently a LG G3, which was saying that was defective in reading the sim card, but the seller never put photos of the damage, and when they ask, I leave you on hold, and never the shipping, so I have not paid the bet because of poor communication with the seller, and the seller has not completed the shipment, because I have not paid, 2 days after requesting him to cancel the purchase I get tired of waiting for photographs, but with very bad attitude told me I ought to paying it, or else I would block my paypal account, I need to know how to handle this case, since by his bad attitude and poor communication do not want to deal with this seller.
I need help because ebay could cancel my account or paypal account.
and try to discuss with the seller but I can not treat that person.

Bidding & Buying discussion

Wanted some thoughts on this issue. I sold an item (diabetes test strips) to a buyer. Mailed them (3/16). Got paid. Never heard anything.  The other day (4/23) I get a message from eBay saying the buyer wants a refund as he never received the item.
I never included the tracking information in my shipment (first and last time I ever do that).  I through out the receipt from the USPS as it was over a month.

My solution thus far is having the Post Master try to locate the tracking number.

HERE IS WHAT IS INTERESTING:

I was proactive and called his local Post Office (across the country). The new guy (his store) before I could finish. They have got calls before and claim his system of receiving is a nightmare as he gets a lot of packages weekly. The man at the post office said he is sure he definitely has the item and cant find it in his own store.

With that being said the buyer now keeps asking for a tracking number and a refund.

End of the day if the post office comes back empty can I dig my heels in and say it's been over a month? The refund too is over $1K.

I appreciate all advice. 

Selling discussion

I had an item on eBay auction that was particularly popular and suddenly my phone started ringing and I was inundated with calls and texts (at 11 pm). I didn't take the calls as I didn't recognize the numbers or locations, but when I listened to the voicemails they were from (potential) bidders. I was astonished! I know we're required to provide a phone number on our ebay account but I was totally unaware eBay would give out my number to strangers! Ridiculous! Seems like an invasion of privacy. First time this has ever happened in 15 years. I tried to change a setting on my account info to "private" but saw no option to do so.

Selling discussion

Apr 25, 2015 3:54:21 PM PT

eBay Gave my Phone Number out to Bidders

What exactly is the 7 day wait for when you want to leave a neutral feedback with someone who is a powerseller? My feedback wont be aby different now then it will be then. I have my item, it wasnt as described but I was able to get it working so I want to leave a neutral. Just dont understand the exact purpose of the waiting period. Are they hoping we will forget or change our minds later?

Bidding & Buying discussion

Apr 25, 2015 11:46:40 AM PT

Why the 7 day wait?

Yes I am once again having an issue with a buyer and ebay as well. I have received a false negative feedback from a buyer stating the dress i sold her was only 23 inches long which is untrue this item was 34 inches long and have sold many others of the same with many other positive feedbacks to prove it. After looking further into buyers feedback left for other sellers it was the same thing buyer was rarely happy. Ebay told me i have to communicate with buyer and ask them to revise it there is no way they can remove it. This is false and has just knocked me from a top rated seller for my next evaluation. And if it was truly 23 inches why did buyer not file inad case

Selling discussion

Apr 25, 2015 7:35:49 PM PT

False negative feedback

I've been selling a lot of books, mostly as sets (by series, by author, by type), and have started to accumulate a lot of singletons that can't be listed this way. Good books, high quality, but individually not worth effort to list given very small profit margin. However, it occurred to me that maybe I could do something like this:

 

Put together an inventory list of all these singletons -- or maybe an inventory list for the singletons in each genre -- then put up a listing on ebay for each inventory list with something like "Science Fiction Genre - Pick 10 books from list in Description for $10" 10 books together would be worthwhile to list, plus customer would pay a lot less shipping. When a customer bought one set of ten, he indicates the ten he wants as a note to the order. His buy takes the listing down, I ship his 10, adjust inventory list in the listing and then put the listing back out again.

 

This is such a simple idea I figured others must have thought of it, but I can't really find any listings of this type on ebay. This then makes me wonder if ebay has some type of policy against listings like this.

 

Comments? 

Selling discussion

. Bought in Antique shop in the 40s, opaque glass, bought in SE Ct, appear to be hand painted with a gold rim, no markings of any kind

Selling discussion

I sold an item, invoiced the customer, went back in later it showed paid in eBay (check mark and $ sign were in Blue.  Said PRINT LABEL in Blue, so I did and mailed package out same day. When I went back in much later it showed item was not paid that it was mailed and the check mark and the $ were in grey. I called ebay they sent me to Paypal: Paypal said customer attempted to make payment and it did not take. They don't know why eBay marked it as paid.  eBay said they have no record of payment being made and that perhaps I hit the Label button by mistake or the Customer may have changed their mind. I should put in an unpaid item assist.  Now I am out $190.00.  Because customer is ignoring me completly.  I have been selling for at least 10 years I know the difference between a Paid item and an Unpaid item.  Has anyone had this problem?  All I know is PayPal and eBay are saying they are not responsible.

Payments question

Selling question

Hello, Does anyone have an idea who the maker of this footed matte green jardiniere is? Heavy matte green glaze appx. 10 inches tall 13 inches wide. The leaf motif is like a dandelion leaf. Mint condition ,any suggestion on value ?

Collectibles & Art discussion

Can anyone shed some light on what this is?  I've looked up antique plungers but haven't found anything that looks quite like what I have.  Any ideas?

Antiques discussion

Apr 25, 2015 3:47:19 PM PT

ID help: Antique copper plunger?

Why does counter indicate multiple views immediately upon listing item?

 

Sometimes the counter shows zero upon listing item. Then other times the

counter shows as many as six views immediately upon listing. I'm talking

about one second after listing. This diminishes my confidence that the

counters are accurate.

 

Does anyone have an explanation?

 

Thanks!

 

Selling question

So here is the deal:

I purchased an amp that was listed as "Excellent Condition".  When I received the amp, first thing I did was remove the non-original hokey badge that was on it.  I want to return this amp, because it is not in excellent condiiton, it is not even in workable condition. Problem is, I lost the badge.  Am I out of luck, will I still be able to return the amp if eBay steps in?  

 

 


A little background:
After plugging it in, I noticed a multitiude of issues.  I figured I would take it in to the shop to see if it could just be some maintenence stuff.  It wasn't.  It is going to cost me over half the cost that I paid for it to get it to a normal running condition.  The tech told me it was electrically unsafe to use. Upon speaking to the seller, he wanted no part in helping me out. Told me "Luck of the draw", and that it is clearly stated that he doesn't offer returns.

 

 

Thanks

Shipping & Returns question

Apr 26, 2015 3:45:26 PM PT

Returning an amp without badge

Hey guys. My package was out for delivery on the tracking information, but I revieced this instead of the package. Why do i owe money? I paid $5 for economy shipping to the seller on the transaction. This is something the seller should pay, correct? 

Bidding & Buying discussion

Apr 25, 2015 11:59:33 AM PT

Payment due to Post office?

I hate that we have to accept Paypal E-checks, there should be a way to select an option of not accepting them. They tie up our inventory too long.  I could have opened an UPI case by now and relisted the item!

 

UGH! 

 

Just had to vent. 

 

Jenny

 

 

Payments question

Apr 25, 2015 3:58:54 PM PT

I hate paypal E-chcecks

Hello, Does anyone have an idea who the maker of this footed matte green jardiniere is? Heavy matte green glaze appx. 10 inches tall 13 inches wide. The leaf motif is like a dandelion leaf. Mint condition ,any suggestion on value ?

Pottery, Glass & Porcelain discussion

Apr 24, 2015 5:25:16 PM PT

identify matte green jardiniere

Follow up on "exuberant bid buyer".

 

So after I sent:

 

1. Five (5) polite reminders/messages to the buyers about winning, paying, invalid shipping address, missing order details.

2. Waiting 2 days and no response from buyer.

3. Filing a UID.

 

Today (day 3) I finally get a bunch of messages from the silent buyer asking to MC.

 

What should I do? I did not respond to any of those messages yet nor did I do a MC yet.

 

Remember that if they do pay (which I doubt), the shipping will be impossible since the shipping address is invalid according to UPS (I'm in the US and buyer is in RU).

Selling discussion

There are too many China sellers are using fake locations. They say their locations are Hong Kong or the US but  they are not in Hong Kong or in the US. They are actully in China. I've purchased some items from Hong Kong sellers before. But items were shipped from China. Then I search "US Only", but there are sill some China sellers. I am not saying that all China sellers are not honest but many of them are doing such thing called "location abuse".  I always try to avoid purchasing things from China sellers because it takes like a month or even longer time to ship an item from China to the United States. And when a problem happens, it's hard to make a resolution. As a buyer, I felt like I had been cheated by sellers location. Why does Ebay allow them to use fake locations?

Bidding & Buying discussion

Apr 25, 2015 4:26:47 PM PT

Many China sellers are using fake locations

I am selling a camera and I accidentally made it available internationally.  I noticed this mistake 3 days ago, and quickly "revised" the item description to read that it can only ship within the USA. I made the revision very lear with several ****** asteriks.

 

Still, the current high bidder is from Russia and the auction ends tonight.  I just sent him a message a few minutes ago, but I don't know if I should wait to cancel his bid with the auction ending so soon, or just do it right now.

 

Suggestions?

Selling discussion

Apr 27, 2015 6:37:16 AM PT

Should I cancel the high bid?

I just opened return request and ill probobly have to return item that i got to the seller. In return details there is seller's address written, the problem is that it is written with chinese letters. How do i address package with chinese letters? Is there anyway to check seller's address written in our alphabet?

Shipping & Returns discussion

Apr 26, 2015 12:12:08 PM PT

Sending item on chinese adress

Hi. Just received a strange request by a new member (no feedback rating) and message was sent the same day as their ebay membership started.

 

I became suspicious because it DOES NOT specify for a particular item that is listed and there was no "unanswered question" [red bar] on my active selling page. I did not answer because of the reasons mentioned and also the member sent the message the first day of their membership on ebay; just not adding up.
I could be wrong, but I am a skeptic - too many "phishy" people out there.
Thank you.

Selling question

Apr 25, 2015 7:53:40 AM PT

Unusual request by "0" feedback member?!?

Hi All, 

 

I have sold an item for $155. I ship Priority Mail. With Priority Mail, I get $50 free insurance. I want the package to be insured for $155. Do I just buy the Shipcover insurance for the difference of $105, OR do I have to buy the entire $155?

 

Thanks for any help you can provide

 

- Steph

Selling discussion

Apr 27, 2015 8:34:08 AM PT

USPS Insurance

I'm not happy with the spring changes, but I just roll with it, it's their rules and we can either play or not, but I'm REALLY annoyed that I commited to a yearly store subscription, I've had an Anchor store for 2 years but just signed up for the yearly rate in March. I commited on the terms that I get 2500 FP and AUCTION listings a month, now I can't use them for auctions and I don't need 2500 FP listings a month and they'll charge me $600+ to drop my store level. This just seems unfair, as well as illegal to me. How can they change the rules and not give us an out?

2015 Spring Seller Update discussion

I posted two questions a couple of weeks ago.


How can I find out if anyone answered them?

 

All I can find here seems to be recent questions and answers.

Selling question

Unique carved design tabletop, anyone familiar? 

Moving right along cleaning out my Mom's 3 story full house. .until I found this!

Not sure anything about it but it's beautiful! Every inch tells a story.

I'll post individual pix of each side and any info at all would be wonderful

Home & Garden discussion

He opened a case in Paypal not eBay for an eBay transaction and comes up with a random number $165 USD for partial refund.  How do I deal with this?  I am spending too much time with scammer that comes up with new trick every week.  I will have a nervous breakdown soon!

Getting Started question

Apr 25, 2015 4:57:02 AM PT

Buyer claims the product is damaged

I found a plate and a bowl in this pattern listed on ebay.  I also found a plate on the internet that sold a couple of years ago.  All of the sellers seam to think this was either presidential china, or "somehow connected to the White House".  But, I haven't been able to verify any connection.  Do you know anything about this pattern?  Manufacturer? Age?

 

It's about 8" squalre, and the only mark is "7594".

Collectibles & Art discussion

Apr 25, 2015 6:50:58 PM PT

ID help Federal Eagle plate

I had an item on Auction, the highest bidder never paid or responded to 3 e-mails. The automatic Unpaid Item Assistant was opened and on the 4th day, about 20-15 minutes before it closed, the bidder sent an e-mail stating he/she could pay within 2 days time. The final value has been credited and the case has been automatically closed. Should the item still be sold to this bidder or not? I have not responded back to the bidder. Thank you.

Bidding & Buying question

Hi! I am fairly new to selling on EBAY. So far I have had great luck with buyers until now. I am having a problem with a buyer that purchased an item on Monday 4/21/15. The item is marked sold but I have not received payment.  I have sent 2 invoices and 3 emails.  In my last email I told the buyer that if they do not want the item, that we can cancel the transaction but to let me know.  I also stated that of I do not hear back from the buyer by Monday, I will attempt to cancel the transaction.  I noticed that the buyer is very new to EBAY so I wanted to give them some slack but no communication is ridiculous.  So, my question is:  Can I cancel this transaction if an entire week has passed without payment or any communication from the buyer?

 

Thanks in advance for the help!

 

Selling discussion

I bought an item, and recieved it.

 

I had no issues with the transaction or seller, I just did not like the item in person.

 

I returned the item and paid for the shipping out of my pocket. It is not the sellers fault I did not like the item.

 

The seller has refunded me, but only refunded tthe cost of the item and not the cost of the original shipping.

 

Is that how it goes? Or should I be refunded the full amount I originally paid?

 

Thanks.

Shipping & Returns question

Apr 25, 2015 5:26:38 PM PT

Return question

Is there a way to report the "mysterious 0 rated bidders" that strategically show up and run the price of auctions up?

 

I've noticed this happening very often for nerd community type auctions, ie; video games, RPGs, wargaming, etc. It seems pretty easy for dishonest sellers to have a friend (or even themselves) run the price of auctions up because they know nerds are pretty fanatical about so called "rare items", so the strategy being to run the price up but not to the breaking point. I usually watch bidder activity on things I'm interested in and these 0 rated bidders usually show up toward the end of the auction, especially in the middle of bidding wars.

 

There have been a couple cases in the past where I backed off and let the 0 rated bidder win, and then the seller comes back and offers me the item because the deal fell through for whatever reason. So I'm sure this is a common practice.

 

A lot of people are getting suckered into making high bids on items that are artificially given a higher market value due to collusion with dealers who post items on "Buy it now" at sometimes 2 to 5 times market value and sellers who are fraudulently making phantom bids on their own items.

 

 What is ebay's policy on this type of fraud and are they doing anything about it?

 

I can't find anywhere on this site that actually addresses this issue or where I can send a message to an actual person at ebay. Where are they hiding?

 

Bidding & Buying question

I've searched this topic and I've found what seems to be the official answer but I just want to doublecheck it because it seems crazy.

 

A buyer accidentally left me negative feedback. The text of their feedback says something like "Great! Love it!" plus there's a ding. I asked them and they are embarrassed and said they screwed up somehow and want to change it. It looks like I have to use up a Revision Request to enable them to change it. Why? I only get a few of those. I've only used a couple of them in 10 years but it's the functional principle of the thing. I had nothing to do with the feedback so why do I have to get involved? I can see putting a limit on how many of my "sticky situations" I can work on resolving per year but what if I get a bunch of fumble fingered buyers for some reason? I shouldn't be involved in any of their typing management. I can't imagine why eBay would set up a system to make me responsible for someone's typing skills. ?? What am I missing? Usually there's a logic behind a system.

 

Thanks for any explanation or work-around.

Bidding & Buying discussion

I bought this dog figurine because I had never seen anything like it but unfortunately I can't find out a thing about it..Does anyone know anything? Thanks..

Collectibles & Art discussion

Apr 26, 2015 5:08:47 PM PT

Any clues to what this is?

Post your complaint .i am organizeing help for you..Keep it short.

Put details without name blame game please. I have nothing else to do.

I will work to help put pressure on fixing issues. Pressure is the key word here. Not law.

I am saddened by the amount of unfairness and corruption I see happening.

I am determined to organize help.

This is people supporting people only .

I never beleive there is nothing you can do about it. And we get that alot here.

Never underestimate the power of organized voices. So post please.

This is a forum to respect the rules. Dont break them. You will ruin it for everyone else.

Selling discussion

Apr 27, 2015 4:15:39 AM PT

There are alot of voices crying out?

I have items up for sale that will not end by May 1st. My questions is, will I be charged for those or do I need to cancel all items. I do not intend to pay more fee's.

 

Thanks

Selling question

Apr 27, 2015 12:55:11 PM PT

Items that will not end by May 1

Im kinda anoyed with how much of a pain ebay has been, but to top things off they want to charge me to reprint my postage.  The printer i wanted to print to was having trouble because it jammed.  I went to print it again but it gave me a error message and told me it was unavalable to print.  So now they expect me to repay shiping to print it again, and I need to get this shipped buy tommarow so my customer gets it asap.  What do i do?

Selling question

Apr 26, 2015 7:19:07 PM PT

ebay wont let me reprint an item.

as hard as i try i cannot find my own listings.why is this happening?i have listed 48 items and some are coming to and end of a 5 day auction.i copy paste the exact words to search.nothing.i try looking at ending soonest.zero.i combine shipping for multiple purchases and i'm not sure that  my other listings are seen at sellers other items.

Selling question

Please let me know if this is the wrong place to ask, but this is driving me up a wall. I concider myself as a moderatly experianced seller. For the last week when I go to list the page is in very tiny type. That is the only page like this on any site I use. 

Selling question

Apr 25, 2015 3:19:15 PM PT

Listing page in small type

Can I sell this photo? There's artist name in the  back. It's a photo copy put in the ceramic plate. What is the copyright that I can not sell?

Collectibles & Art discussion

How do I credit postage overpayment? 

Payments question

Apr 26, 2015 7:12:21 AM PT

How do I credit postage overpayment

There is a method to save responses to a given positive feedback so it is not necessry to create a new response each time.  A menu type of responses.  How do I do it?

Bidding & Buying question

Apr 26, 2015 3:07:47 PM PT

how to retain feedback responses

I have what I believe to be a zoomorphic vessel. It has a hole in the back, but no spout. What is the use of this vessel? Thanks! Todd

Collectibles & Art discussion

Excuse me. I ment to say make a paymen?

 

Electronics discussion

Can I ship a Large Flat Rate box to the Global Shipping Center? I messed up and didn't turn off the GSP filter, My plan was to ship a Large Flat rate box within the US for $17.90. The buyer has paid but i wanna make sure i do this right before i head to the PO.

Shipping & Returns question

I received the message: Your order has shipped to 'my address' and your access code to view your order detail is P8CJxxxx. Where do I check this code? I also get an error message checking the tracking number that says that I am neither the buyer nor the seller and do not have access. Do I have 2 different accounts? 

How do I solve this problem?

Shipping & Returns question

Apr 27, 2015 7:11:41 AM PT

Order status

I only post my items when there is no listing fee, and I just realized I posted 3 items after my free listings had run out, so I had to pay like 30 cents on each of them. Is there a way to immediately retract my listing and get my money back? If not it's not a big deal but that really sucks, how I don't pay attention. Thanks for any help!

Selling question

I posted a question some time ago, but didn't know how to check for replies until now.

 

I saw two replies that are both excellent, answering two totally different aspects of the question.

 

Is there any way to acknowledge both of them as 'solutions'?

 

(I guess I can kudo both of them, which I will, but I'd also like to close out the question, and can't figure out which one two say gave the best answer.)

Tools & Apps discussion

how can i change my account back to english pound from dollars

Buying & Selling Basics question

Apr 26, 2015 11:19:50 AM PT

how do i get rid of dllar back to pounds

I just got a large box of Metlox Poppy Trail Sculptured Grape dinnerware and there are several variations in the marks on the back.  Does anyone have a site for aging the pieces.  I know they have been made over time and want to get the descriptions right.  Also, is the name Poppytrail or Poppy Trail, sometimes it has a space and sometimes not. Thanks for your help.  

Pottery, Glass & Porcelain discussion

only 15 items show in view sellers items while i have a list of 48

Getting Started question

Apr 27, 2015 6:58:22 AM PT

only 15 items show in view sellers items

Where can I find the Ebay Stores Index, also Templetes for a store?  Margaret Bookwalking4u 

Starting an eBay Business question

Jicked this up just because I though it was wall done, not because of any great value. I don't recognize the makers mark. Can anyone help?

Pottery, Glass & Porcelain discussion

Apr 26, 2015 10:44:08 AM PT

Porcelain Bell Makers Mark - Who Made It? TIA

Just wanted to let everyone know there's a system glitch happening right now.  I've tried repeatedly to list a new item, finish a draft item, and sell similar from a sold item like the one I'm selling.  I keep getting an error message from each of those links that this service is currently unavaliable.  Nothing posted on the Announcement Board yet.  I called eBay Customer Service and they confirmed they have a glitch and are working to fix it.  No answer on whether they'll extend the free listing period if they're not able to fix the glitch by midnight, which is a real bummer.  I have a bunch of draft listings ready for pictures, but my camera batteries died and I'm waiting for them to recharge.  I haven't tried uploading from Turbo Lister yet so I don't know if that would work.  Just wanted to let everyone know in case you're having the same problem and planned to call CS.

Selling discussion

What is the count for rememberence of passwords for email? I can't use my previous password.

 

What the hell is that? how many passwords do I need to create when every time I forgot some password.

 

Who are the one you protecting my accoutn from? you are protecting my account againest me?

 

Please stop beeing irritator..

 

AGAIN I AM ASKING

 

What is the count for rememberence of passwords for email?

 

 

 

Getting Started question

Apr 26, 2015 10:59:45 PM PT

ebay password

Please help.. How can I change ship from adres after selling the item?? I've already tried to change primary adres but cant change it to print label. It asks USA adress and I can't use Georgia zip code

Shipping & Returns question

I told the buyer that I can make the mailing label because the address is invalid, when I look at the change part is says This address was not found in this city and in the state nothing is selected. 

 

Buyers answer

 

Hi,
Can you take the United States out of the address? I am in the Army deployed to Afghanistan, I think the APO part will suffice.

 

My answer there is no option for that

 

Buyers question The APO is the USPS military mailing system, so they can resolve this, don t you think? There is a USPS on my camp and people get all kinds of stuff mailed here all the time, especially packages.

 

Thanks for your help

Shipping & Returns question

Hello I need your help. I notice many people use "Vintage Manuals & Merchandise" when listing old Commodore Computer Games (1980's Games). I always list them in Video Games and Consoles / Video Games.

 

Is there an advantage when listing these old games in one or the other?

 

Thank you in advance for your help.

 

willyb59

Shipping & Returns question

I just got a message from a buyer telling me the eBay system is telling him i can't receive funds when he/she is trying to use the buy it now option. What would be the reason for this? My PayPal seems to be working fine and I'm in good standings with eBay.

Payments question

Can I still use the older Spider-Man medium flat rate rectangular shaped box?
The box is unused but over a year old & I don't want to risk having a postage due issue.
Sorry if this is a dumb question.
Thanks & have a great day!

Shipping & Returns question

Apr 26, 2015 12:31:39 PM PT

I need a little help

I am trying to think of a good name for my ebay store. I was thinking Twyla's Treasures. Any input?  

 

Starting an eBay Business question

Apr 25, 2015 9:22:45 PM PT

naming an ebay store

Hi once again I know almost everything the symbol at the middle top of the Chinese etched round disc plaque kissing birds but the symbol stumps me still there is 80.000  any help greatly appreciated thank you in advance.   

Collectibles & Art discussion

Apr 26, 2015 8:45:59 AM PT

symbol help

I'm very confused at the moment.  I'm trying to list an auction and there isn't an option to upload pictures for my auction (Ebay hosting as it is before.  It just has a field to give an html link to a 3rd party picture hosting site.  Did something change in the past couple of weeks?  Help.

Technical Issues discussion

Apr 25, 2015 5:53:37 PM PT

Not possible to upload pictures???

I  posted this in someone else's thread and decided to make a separate thread with it. If anyone can give me some insight I'd appreciate it.

 

I would like to know how to provide free and combined shipping once a buyer spends a certain dollar amount. This would require the buyer to make multiple purchases. Also, I plan on using fixed pricing.

 

I used to sell here but stopped at the end of 2008. Back then I routinely combined shipping (also took personal checks, too, lol!) and always used auctions. I recall that in order to combine shipping I required people to let me know right away once an auction was over if they were bidding on additional items, and I'd wait to for that other auction to end to send them an invoice, one combined invoice for all from (PayPal? I think).

 

If they jumped the gun or ignored me and paid separately for separate auctions I got dinged for fees (? as I recall correctly, there had to be a reason I insisted on one combined invoice) and that would annoy me but I'd still try and do combined shipping just for customer service. Those people tended not to be repeats.... but I'd still try and accommodate the combined shipping and just make sure I wasn't losing money on the deal as most of my stuff then was pretty low margin (mostly yarn) (still is low margin... oy!).

 

Back then I only did auctions. I had no issue combining shipping as I had a lot of repeat customers; my issue as I recall was more with PayPal but I don't remember the details. Except that they didn't quite play fair and kept burrowing their paws deeper and deeper into my pockets.... I don't 'remember ever using the cart. No recollection at all. It seemed like the whole system was geared towards making paypal rich rather than any type of efficiency in this part of the process.

 

Cut forward to today. I'm still offering combined shipping on most things, but I''m doing all fixed price listings. What I would like to do is offer free shipping if a buyer spends over a certain dollar amount. This would require purchasing multiple items. I can't seem to figure out how to set up my listings to make this work.

 

How would I go about doing this? 

 

Thank you in advance for any guidance you can provide.

 

Selling discussion

Hello,

 

I have a question about whether the full, original "Final Value" fee is charged to a seller even after the seller has given a partial refund to a customer. For example, if I have charged a customer too much for shipping and later give a refund, must I still pay the original seller fee on ALL the shipping originally paid by the buyer? Same goes if there is a problem with the item and I adjust the price lower by giving a partial refund because the customer wants to keep the item. I understand I would still have to pay the original full final value fee despite refunding part of the money to the buyer. Is this actually the case?

 

I have been confused about the situation after making some small adjustments for customers when I found that I could ship an item more cheaply than I had originally thought. I have wondered if I got anything of my Final Value Fees adjusted by eBay to a lesser amount .

 

Also, a seller kindly refigured the shipping charges and lowered the price of an item after I paid the invoice at the original price and shipping charge on a group of Buy It Now items. We had negotiated the price and actual shipping before I bought the items. She had planned to adjust the price of the items on the invoice and lower the cost of the shipping to the actual cost to ship. But she was unable to adjust the cost of the items on the invoice and forgot to adjust the shipping cost from the one automatically figured for the "Buy it Now" listing. So she had me pay the items' price as shown on the listing and refunded the differences after I paid. Was she hit with the full Final Value fee for the entire amount of the invoice -- items and shipping -- I originally paid?

 

I have seen a couple sellers state that eBay doesn't refund any part of the seller's fees if the seller gives a partial refund. Does anyone know for sure?

 

Thank you.

Payments question

I made a purchase and applied my ebay bucks to that item. The item was lost in the mail and the seller refunded my money. Will I loose those bucks now?

My Account question

Sales 98% down.I don't no why .can any one help me

Buying & Selling Basics question

my listing reads in red letters "delivery in 2 days". i did not choose this. how do i remove it?

Selling question

Apr 26, 2015 10:16:49 AM PT

Remove "delivery in 2 days" on listing

I only started using eBay yesterday so I'm not really sure of a few things. I listed an item as auction which ends in 5 days, it has 3 watchers and no bids. I've had a message asking how much I would be willing to take for 'buy it now.' Would it be bad to change the item to buy it now as it has watchers or does it not matter?

Buying & Selling Basics question

Apr 26, 2015 2:56:56 PM PT

Buy it now?

I would like to change the order of my pictures. Like put the last one first. Can and how do I do that?

Buying & Selling Basics question

Apr 26, 2015 2:41:19 PM PT

Pictures

Hi,

 

Has anyone else noticed that there are two different pages that you can get when listing products?

 

One of them has many more options, including the ability to make a 'good til cancelled' listing, the ability to add a 'theme' and the the ability to collect sales tax.

 

This last feature (sales tax) is very important to me. However, I am unable to select it for certain products that I have listed. I have tried revising them and relisting them many times, however I can't get to the page where I can select sales tax. 

 

I'm very confused...

Buying & Selling Basics question

Apr 27, 2015 10:35:20 AM PT

Different product listing page (no sales tax)

Why aren't the "Time left"  of the items listing and the times in the notifications in sync?  There's always a difference which varies between 10 to 15  seconds and sometimes a few more.   Which is correct?

Bidding & Buying question

Apr 25, 2015 9:59:10 PM PT

Times remaining for listing

Bidding & Buying question

so even if i list a electronic item as no returns no refunds i still must issue refund? . It has been a month and this person now says the item is bad?  It was good when i sold it. I feel like iam being taken on this one.

Shipping & Returns question

Apr 26, 2015 6:28:40 PM PT

Refunds ??

Hi guys Im a noob on eBay and I love it buying on the internet. I few days ago I bought an item. The seller later contact me saying "Sorry we cannot process your order" just like that. I send them "Ok then show me proof why you just cant give me what i pay for. And they say that they just cant. I said good keep my money and get a drink Ill invite. I thought it was an scam, later on they sent me a message saying we already made a total refund to your paypal account and blah blah blah. Good. BUT NOW  eBay sent me a reminder that I DIDNT PAY! I checked and eBay says that theres an open case for this... so it doenst make sense really. Guys help me with this one I just dont want problems or negative feedback...  If any of you knows whats going on here. On my order says The seller canceled your order. So why it says that I didnt paid lol:smileyvery-happy: PLEASE HELP! Like I said IM A NOOB so please dont yell at me:smileyvery-happy:

Payments question

Today I bid on an item in a live auction.  It was a sterling necklace bracelet set.  I bid $60.00 and almost immediately the bid was retracted.  This forced me to bid $65.00 (WHICH I DID NOT), then $70.00.  The lot ended up unsold.  The problem I have is that I did not retract my bid, someone else did, and that was forcing the price up for me(an interested buyer)  Things happen so fast in live auctions that you really don't have time to think.  For me, this incident has lessened my faith in the legitimacy of live auctions.  Does anyone know who controls the bidding process for these?

Bidding & Buying question

Apr 26, 2015 4:49:05 PM PT

live auction fixed

Hello,

 

I'm in the middle of an eBay purchase gone bad.  Initially I wanted to return the item, but have decided that taking a refund of $200 (Ampeg Amp), will go far enough to satisfy me, so I can get it repaired.  I have an open return request.  

 

The seller is telling me I need to cancel that request so that his PayPal account is taken off of hold. Is this true?

 

If I cancel my return request before he refunds me, I am exposing myself because I cannot re-open a request after it has been closed.

 

Please help!

Shipping & Returns question

Hello, I just sold an item and a zero feedback bidder won the auction. He hasn't paid, and I'm almost positive he won't. I've reached out to him and there was no response. Rather than going through the whole process of waiting for 48 hours to file the unpaid item claim and going through that process, I noticed the canel a transaction option. Would this save me some time if I went this route? I'd like to list the item back up ASAP, but it is obviously being held up right now. Also, another important question: If I request to cancel the transaction, will I still have to pay the ebay fees?

Thank you!!

Selling question

Apr 26, 2015 7:53:55 PM PT

Canceling an item transation

I see lots of sellers offering $299.99 or 6 payments of $50.00. How can I do this with my listings?

Payments question

Apr 27, 2015 1:11:02 PM PT

How can I offer make payments on my items?

Everytime I buy something, I notice that, along with Paypal which I basically have to use, I also see the option to pay with credit card and even gift cards, IIRC.  I have unused Visa gift cards that I have never been able to use instead of Paypal for payment.  Why am I unable to use these even though it appears that i should be allowed to?  Thanks.   

Bidding & Buying question

i had and old watch but was in a good working condition,some buyer send me offer and i eccepted it then i send it to him,during 2 week,he started to panic about it,is watch got lost etc,i always gave him good feelings about it that the watch is not lost,its because international shipping,it might come beetween 15-30 day but he got the watch on 2th week. 

After he got the item,he send me main that watch is working fast,in one hour it gains 6 minute but normaly the watch was working very fine,he come out with this question: was the watch was like that before shipping ?  i told him no but even if such issue,things can be fix easly because all watch have some speed adjustment inside, then i call him,he told me,i want to return the watch later i check his account and saw that,he is also watch seller and he sells watch parts...Now the question come to my mind: what if he demage my watch,what if its an senario,what if he got some piece out of my watch... Now i am panic,its no problem to refun the buyer as long as they honest and fair but this buyer did not sound me realistic,because on my description,i declare that i do not eccept return unless item arrives demages...

1. item did not arrived demages

2.anybody can play with the speed

3.he claims that i did not tell on my description that watch gains 6 minute per hour...

4.more over he want me to pay return shipping

5.last 7 year i have never had such issues.

 

now i dont know what to do,since ebay thinks my watch is defected :smileyhappy:

anybody have suggestion ?

Shipping & Returns question

Apr 27, 2015 11:45:23 AM PT

returns about one of my item

Found these four Barbie dolls in the bottom of a box and have tried to research them, but I think I am way out of my depth.  For all I know, the earrings and bathrobe might be worth more than the dolls.  I would appreciate any indication as to whether any of these dolls is worth listing .  Left to right:

  1. Blonde Barbie in bathrobe.  Roman numeral on bottom illegible.  Number 8189 on bottom.
  2. Ken with flocked hair which is mostly missing. Roman numerals date to 1960.
  3. Brunette Barbie with no wigs. Roman numerals 1958.
  4. Midge.  Green on one arm.  Bottom dated 1992 in Arabic numbers.

Thank you so much for looking.

Dolls discussion

Apr 27, 2015 1:59:00 PM PT

Help with Barbie and friends

What What happened to 2nd chance offers? I cannot see the option anymore.

Selling discussion

Hello-I don't ship internationally however I have a niche item (an 1880's era volume of books from an Australian college) that would sell best in Australia. Is there a way to create a listing that will only be open to the U.S. and Australia without all my existing listings doing the same?
Thanks for your help!

Payments discussion

Apr 25, 2015 3:52:37 AM PT

Can I List Just One Item Internationally?

Selling question

Hello,

 

over the weekend I received an eBay "Not as Described" request/case from a buyer with the following comments:

 

The package arrived, but the watch was not inside of the box. Please resolve and issue a refund.

 

 

The item in question was a ~ $400 watch that was purchased by a brand new buyer (feedback score of "0" prior to me leaving feedback after I received payment).

 

Link to item:

http://www.ebay.com/itm/181672074384?ru=http%3A%2F%2Fwww.ebay.com%2Fsch%2Fi.html%3F_from%3DR40%26_sacat%3D0%26_nkw%3D181672074384%26_rdc%3D1

 

In roughly 12,000 selling transactions this is the first time I've run into this scam/situation. I am usually not wary of new buyers (everyone starts at "0" feedback at some point in time) and I am very slow to call a buyer a scammer but I'm not sure what else to call this.

 

I have 3rd party insurance on this item, and it was sent via USPS Priority Mail (delivered in two days; on 4/25; the same day the request was opened)

 

Tracking:

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9405509699939874021081%2C

 

 

I would like to avoid filing a claim with my insurance company and at the very least use that as a last resort since I'd like to reserve the claims for actual unfortunate situations like items going missing in international sales or items arriving damaged.

 

I haven't responded to the buyer yet and I'm going to wait to do so until the last moment as I assume he'll escalate the dispute to eBay customer service as soon as he is able to.

 

From what I've read on these boards I should do some combination of the following:

 

1) Open a case with the postal inspector (this can be done online right?)

2) Call USPS and open a case

 

3) Call the police (Mine or his?) and get a case number since I'll need this most likely to get reimbursed by eBay----if that's even a possibility

 

 

Just an FYI but each watch comes with a COA as well as a unique engraving on the back of the case and I recorded both of these on my invoice meaning I inspected the packaging to make sure it wasn't empty. Also, I have sold two of these and shipped both in 8"x6"x6" and the recorded weights were exactly the same.

 

Doesn't USPS have a system where they record the weights (and take pictures of) each item at their sort stations even though they don't make that information available for customers?

 

 

Just looking for advice on how I should proceed. Thanks in advance

 

 

Selling discussion

I don't know what the problem is. I'm a small time seller. I sell about 150 listings a month and have been for years. For the last few days, things have totally stopped. My account is in good standing, there have been no recent opened cases or "requests", my listing format is always the same. I have no recent negative feedbacks. The amount of questions from buyers and offers has come to a hault. Yesterday I sold two items. I don't get it. There's no reason for the decline in sales/offers. I'm a Top-Rated Seller. I tried to call eBay, but that has become pointless since they started outsourcing the calls to all around the world. No one you get on the phone with CS knows what they are talking about anymore. I'm getting really sick of all of this.

Selling discussion

Apr 26, 2015 7:59:28 PM PT

What's Going On?

New buyer with zero feedback purchasesa new Tessuto dress for $1.79 over a month ago. Leaves feedback "I LOVE IT", and nothing less than 5 stars. She then emails saying the bust fits her small (size 10. I measured bust at 38"). I let her know she is welcome to return her dress for a full refund, but she declined saying she didn't want to pay the postage.

 

Three weeks later, buyer asks me how she can download my pictures because she wants to try to sell the dress herself on eBay. I tell her I don't know, since I've never used anybody else's pictures for my listings, but would be glad to email her my photos.

 

Then, 34 days after the sale and exactly 30 days after receipt of item, I receive an INAD case from her. I ask her why she didn't just initiate a return, but opened a case instead. She said she called eBay to try to get help in downloading my pictures and a rep told her to file an INAD case against me instead -- that it was the "thing to do". She was never informed of how this might impact my standing. She said in a PM to me she didn't even know what a "case" was and was walked through the process by the rep. I asked her to put that information in her response to the case, but she then PM'd me saying she didn't know how to do it. So I did it for her. 

 

She still has not officially responded on the claim, and I reitterated she is more than welcome to return the item for a refund.  How long does eBay give for the buyer to respoind? Is there any chance of me getting this defect removed after the case closes?

Selling discussion

Folks....IT HAS BEEN A PLEASURE.

 

We send our blessings to those that have chosen to work through the changes to stay and those we do not see anymore here because they have already moved on. Any suggestions on good ways to work on clearing out what we have remaining would be appreciated.

 

The boards have been (and are) a place of enjoyment...great info & friendships. I have truly enjoyed it.

 

Starting today we began ending some of our listings and will continue the phase out of this part of our lives.

 

God Bless and may everyone here find favor in Ebays eyes!

 

Mr C...from nobletucky

Selling discussion

 

http://announcements.ebay.com/2015/04/attach-up-to-10-images-during-the-returns-process/?_trksid=p3984.m2301.l3955

 

ATTACH UP TO 10 IMAGES DURING THE RETURNS PROCESS

 

The truth is that any dishonest buyer can claim damage or defect on an item and Ebay will not require them to submit a photo of the damage.   It defies common sense and gives carte blanche to anyone to steal.   It happened to me.  Ebay has really become !@#!!!!

 

Selling discussion

eBay Business Blog - Learn More
Chat with eBay Staff - Wednesdays 4pm Eastern Time - Learn More
New to eBay? Join the discussion with other eBay members - Learn More
eBay for Business Facebook Page - Learn More
International Shipping Made Easy - Learn More
Part Time eBay Sellers - Join the conversation
Join the Fashion Conversation - Go Now
Join the motors conversation - Go now
Get the facts Conversation