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I bought something on eBay and when leaving feedback, in addition to the usual DSR ratings, it asked quite prominently:


Did the item arrive on or before Monday, May 11, 2015? Estimated Delivery Date: May 11___Yes  ___ No


I did not select yes or no because I did not remember when I received it. Moreover, I was NOT going to answer the question anyway since I am a repeat buyer from that seller (5 X) and I did not want to ding him in some way even if I did not receive the item by May 11, 2015.

My questions as a seller:


- What is this?


- What is eBay's MOTIVE with this question? (Seems redundant to me, why ask when that's a DSR).


- If one selects "no" does that then go to a page where eBay dings the seller in some manner?


- If this is another way to ding sellers, does anyone know in what manner eBay slaps sellers if the buyer says "No" on arrival time?


- In the past as we all know, when shipping on time (within same day or one day after payment), the ability to DSR is shaded out because a seller shipping on time. That's fine, I have lived with that (I ship same or next day.) But, is this now dinging sellers for delay by the shipping service?


- If it is a method of dinging sellers, is anyone privy to eBay's LOGIC for blaming sellers for USPS or UPS delays, in effect holding sellers liable for third party's conduct, here USPS or UPS, for example.


Thanks for any comments. (Yes, I looked around here for an answer on this.)

Selling discussion

Thanks for looking, measures about 8" tall.2002_0115eapg0004.JPG2002_0115eapg0006.JPG2002_0115eapg0005.JPG2002_0115eapg0003.JPG

Pottery, Glass & Porcelain discussion

May 25, 2015 11:58:35 AM PT

Glassies, need Id for pitcher, EAPG I think.

I have had this purse for years now, bought it at a Goodwill store, now I'm listing some of my purses but not sure if this is an authentic, thanks for your time,help and replies.



Fashion discussion

May 26, 2015 12:03:36 PM PT

DOONEY & BOURKE Purse,Fake or not?

Hello Folks,

I acquired this punch bowl several days ago and I can't figure out the pattern name or maker.  It measures about 14 1/2" in diameter and stands approximately 7" tall.  It has a panelled design with a scalloped rim.  It was likely made to sit on a stand and has a base approximately 5 7/8" wide.

When I purchased the bowl, the previous owner said it was made by Heisey.  The bowl came with a large lot of Heisey Queen Ann (#1509) punch cups.  The cups are marked with the Heisey diamond logo, however, there are no manufacturer marks on the punch bowl.  I suspect her attribution of the bowl to Heisey was based on the marked cups (which do not match the bowl).

The punch bowl is quite heavy and the glass has bubbles and a few straw marks.  It appears to be old glass, possibly EAPG.  Any ideas on the pattern name and/or manufacturer?  Thanks in advance for any assistance you can provide!

unkpunch side.jpg
Side View

unkpunch close1.jpg
Closeup of Panel Design

unkpunch close2.jpg
Closeup of Center

unkpunch upside.jpg
Upside Down View

Pottery, Glass & Porcelain discussion

Please help id this butter dish that measures 7 1/2" diameter, 5 1/8" lid diameter and has a 4 1/4" diameter base. Thank you in advance.P1012147.JPGP1012150.JPG

Pottery, Glass & Porcelain discussion

May 25, 2015 4:02:17 PM PT

Glass: EAPG butter dish please help id

 i have readed everything but still can't find anything on what to put in the invoices box....            

Give clear instructions to assist buyers with payment, shipping, and returns. what do i put????? paypal ? email address, shipping, and returns                  

 Enter Payment Instructions, Give clear instructions to assist buyers with payment.    what do i put in the box????? paypal ? email address?what???

Member To Member Support question

May 26, 2015 1:33:48 PM PT

Sending an invoice to a buyer

I sold 1 pair of Barbie doll shoes for $5 bucks, less than a couple weeks ago and the buyer just opened a Return Request earlier today stating "doesn't match the listing." Her complaint is that the shoes are too big for Barbie so they must be for Ken and wants a refund (no mention of return). I've been a Barbie collector for years, I know they are for Barbie, made by Mattel in the 90's, and they have a "B" Barbie monogram on the sole of them. (There's other sellers on eBay with the same item listing them for Barbie as well). Of course they may fit "loose" but they are most certaintly for Barbie. I checked out this buyer's feedback left and she's very picky to a lot of other sellers as well. She buys lots of items for Barbie, I would assume she knows what is what.


I replied to the return request right away very nicely explaining why I think they are for Barbie, which dolls they may fit better, but in the end I offered her 50% partial refund ($3.75, her total was $7.50) and she can keep them. No response yet.


This is my very first return request/"item not as described".  ):  I don't care about the money. I just don't want a INAD defect something that isn't true at all. What should I do?


It's not fair that buyers can claim these things so easily.



Selling discussion

I see people selling hundreds or more of the same item, so I'm guessing they submit an order when monies ared received to the manufacturer and give the manufacturer a ship to address.

I don't want to deal with shipping.

Thanks! I appreciate any help.

Selling discussion

Sales plummet.

We sell nothing - we buy nothing = no final value fees for eBay.

We buy no packing/shipping materials from other eBay sellers = no final value fees for eBay. (eBay still makes monies on our store fee).

Very grim indeed.

Are small time sellers (we actually used to have decent sales) being politely asked to move on?

Selling discussion

May 25, 2015 11:11:24 AM PT

No Sales No Sales = No Profit For eBay!

Hi.. I won the auction from the seller (seller with ZERO FEEDBACK) and I already paid.. But The seller told me he haven't received the money yet. I saw the status of my payment at paypal was still "UNCLAIMED". It said the seller is "UNREGISTERED" at paypal. I sent many messages to the seller but no reply at all. Only some messages were replied at the day I won the auction. It seems that the seller avoiding me and dishonest about everything he/she sell. I decided to cancel the payment and leave negative feedback to the seller.


Were this the right things to do? Is this kind of issue very common at ebay? I really dissapointed with the seller bacause I already won the auction and this item was for my bother's birthday. Thank you for respond my message.

Bidding & Buying discussion

May 24, 2015 10:24:25 PM PT

The seller dishonest and not ship the item

I haven't sold on ebay in years, my husband does occassionally. I am decluttering and wanted to sell some old purses, shoes and clothes. I started with a few purses and spent all day taking pictures, measurements, making a descriptive and visually appealing listing and two actually sold, I was very pleased! A week later one of the buyers requests a return. I don't even see how this can be an option when you make your listing say "no returns". She said that it was a used purse (duh!) and that it was too small and was bulging when closed (um, don't stuff it so full?). So now my PayPal account is negative $16, because I had already requested a check be sent to me (my paypal is not connected to a bank anymore, I don't trust paypal but also I just happened to have already closed that checking account). I responded to her and told her that I'm sorry if she regrets her purchase but the item was described well and is sold as-is. The options to reply to a return item case are ridiculous! There are basically 3 options that are in the buyer's favor, giving them a refund of some sort, or sending them a message. Crazy! It is CLEAR that ebay sides with the buyer!!! I will never sell anything on ebay again, its totally not worth it. The only time I ever come to ebay to buy anything is when I need something really cheap, the last thing I bought was a $1 silicone dog toothbrush. Ebay can just waste away for all I care!

Selling discussion

May 26, 2015 11:04:01 AM PT

Buyer Returns

  I paid my final bill on 4/29.  Well, I visited to see if all was correct before I ended things on eBay. Having served my 30 days to close. To my surprise i see they over charged me on my final bill. I call and say please issue a refund to my account .I am told they will do this within 14-30 days.First thing they said when I paid the final bill "it will be ended on 6/31". So now they say 7/15 to 7/30.


   And to infuriate me futher they have called me a "power seller." I have not listed a thing in 6 wks. Only sold 200 things in 10 months. They are desperate to make their beta data match facts so they just came up with the little star with a stick figure on it.

Oh thanks eBay.


So It might take 2.5 months if you add the time served already (6 wks).  Seriously $32.00 bucks and some change. Wow.


Like it was a gift to me so I would stay and use it to list more with my trumped up power seller bronze star/crucifix.  I already paid and went through accounting to get the correct final total. Now because CS accounting cant add and subtract I have to wait to close my account ?  You pull this on everyone?  Or was it reserved for your top rated beta seller vtg.picken / brezhen2012  that is fed up with the mess of a business plan, mistakes in accounting and double standards in general. So what is next? You lost one get over it.

Selling discussion

I sold two items that haven't been paid for. I contacted one of the buyers about this and they stated they wished to cancel the order as it was their son that placed the bid. The other buyer has not replied to my message so I have opened up a case with eBay and I am yet to hear back. I have been billed for both of theses items and I have not received any payment for them. I disagree with this but don't know what to do about this

Selling discussion

May 26, 2015 9:07:44 AM PT

Follow up on an unpaid item

I have a coffee and an end table in my garage. The owner told me she brought them in the 50's. The company is Novelty Furniture co. Fayetteville, NC. The number on the bottom is 456. I want to list them but not sure what style or how much this type of furniture could fetch. I did a Google search looked at sold pieces on eBay and could not find anything. Really appreciate any input!

Antiques discussion

Opened a "basic" store front yesterday, and it appeared Ebay quickly moved all my items into the store. I had previously checked, and it appeared that my category should be at 6% FVF. As I understand it, the highest FVF for a store should be 9%. I sold two items today, and checked my account, and Ebay just charged me the usual 10% FVF on those items. Would anyone know why this is? Thanks!

Selling discussion

May 25, 2015 10:22:38 AM PT

No FVF discount with new store?



I´m from Germany and have a problem with a US buyer. He bought 2 headphones on 21.04.2015. After receiving it he told me that the size does not fit and he want to send it back. This was on 01.05.2015. Till now I haven´t received the headphones and PayPal has the money because of the opened eBay case. When will this case be closed automatically?


Kind regards,



Member To Member Support question

May 25, 2015 9:18:27 PM PT

Open Case

I've never done business with him so there is no history, i pay on a timely basis, and have good feedback. I wrote him to ask him why he is blocking me, but he never responded. Can anyone shed light on this. I'd appreciate it. Thanks!

Getting Started question

I often list rings for sale and if they are sterling I check the box that they are "sizable".  I've had two people now ask me to size the ring to a certain size and they will buy it.....  Now, I assume I am just stating the ring can be sized, not that I am personally going to size it myself for them (which I can't do anyway).  Am I correct that "sizable" just means if someone buys it the ring can be sized - buy the BUYER?  If it implies I will do it for them, I need to remove that option.  Thanks ahead of time.  (It's not like I am selling anything anyway, but in the future if something does sell....lol)

Selling discussion

Is anyone else getting "technical problems" alerts from Paypal when you try to pay for an Ebay purchase?

Technical Issues discussion

 i have been a member since 2001 and the new forced return policy has me afraid to sell anything.I have a smart phone for sale,it's clean,not stolen just transfered carriers.SO what if the guy buys it,writes down the imei number,clones it then says to ebay it's stolen or whatever.Now i have to give him money back and i get a junk dead phone??

 Is this for real?If so,i am gonna stop selling on ebay....

Selling discussion

May 25, 2015 6:56:33 PM PT

Selling Phone and Afraid



My sales and the number of views has dropped significantly in the last monthor so. I was only selling 2 or 3 a week but it seemed steady. Now, I've only sold one in the last 3 weeks. And my page views are half of what they had been.


I've only been doing this a few months, so I haven't been here long enough to know if this is common. I've seen a number of posts in the forums about the same topic- slow sales- but I don't have the experience to know if there are more people than usual saying this.


Some of the posts suggest that ebay made some changes that place more emphasis on driving traffic to the really big sellers. Does anyone know if this has any validity?


And/or does anyone have any suggestions as to how to get more views and, hopefully, more sales? I have tried or am currently trying the basic tips and advice to sellers and am open to any words of wisdom from seasoned sellers.


Thank you for your time.

Selling question

May 24, 2015 5:09:14 PM PT

Slow sales and views.

I just received the Coach purse I bought from a new seller.


The listing was under NEW WITHOUT TAGS, the description said very little use and stored. The pictures looked OK and because I am a bit  familiar with Coach purses, I knew it was OK to buy this one.


Now I get the purse and  the corners are worn/lost color, the strap has threads coming off the edges, the inside is dirty.....definitely and with no doubt a used purse.


As Ebay suggests I contact her first to see if a solution can be reached just between us. As a new seller may be she needs to be more careful, perhaps the NWOT was a mistake, etc... plus I also could have asked for more pictures.


The purse is not trash, I still would keep it, but I was mislead nevertheless. Is it OK to accept a discount in this case? I know some buyers abuse the return policy just to get discounts,  I do not want to be considered one.

Bidding & Buying discussion

Hello, I have had top rated seller status for the last 6 months so at this point I really don't want to lose that. I have recently created stickers for the art that I make and sell. The only way to make it affordable so that ppl will buy it means I have to ship it by stamped envelope with standard USPS mailing. However, in doing this, I can no longer upload tracking (which is essential to keep top rated status) as tracking doesn't come with stamped envelopes. Shipping them in a padded envelope would cost more than I am making since my item is 1.99 and the cost of padded envelopes plus priority mail postage exceeds the price of my item.
My question is how do I ship an item like this while still holding my top rated status and while still turning a profit?

Selling discussion

May 26, 2015 2:17:49 PM PT

How to remain a top seller

I'm confused about the selling limits I have on my account. It is showing that I can sell up to 0 items or up to $0.00 per month, whichever comes first.


My eBay account was created 1/13/2015. I had purchased a few items and had sellers leave me positive buyer feedback. I listed my own first item for sale on April 17th. It received a few bids and sold on April 24th. The buyer was satisfied with their purchase and left me positive feedback. I have a total of 10 feedback's that are left on my profile. 1 being the first sale I made in April and the other 9 are from sellers that left me feedback from my purchases. In my seller dashboard, it is showing that my performance level is above standard.


Can anyone care to explain why my seller limits are listed at 0. Also, is there a solution to this problem?

My Account discussion

May 25, 2015 5:11:21 PM PT

0 item seller limit after first sale?

Hey.  New situation for me.  Sold an item to a buyer for a fairly substantial sum.  Bought insurance as I always do.  After delivery received a message from a buyer claiming it doesn't work correctly and stating that she needs to return it.


I messaged her immediately, apologizing, letting her know that it was operational when shipped, and letting her know she can open a case with Ebay and that we will work it out from there.


No response.  Days go by, and she again messages me.  Asking me to contact her so that she can return it.  Again I message her, very specific, letting her know that I did answer her message, and that she can either file a USPS insurance claim (as I believe it must've been damaged in transit) or file an ebay dispute.


No response.  A few days later, same thing.  I called ebay, they verified that they can see my messages and that they thought my resolution suggestion was good, and that I should just wait for her to follow protocol.


It's been three weeks now, and again several days since she has contacted me.  How long do I have to wait, anyway?  I sold this item for a friend and he'd like his money, but I'm hesitant to transfer it out if he's just going to have to give me the money back so I can refund her.  


How is it that someone can be smart enough to message me to let me know that she needs to return an item, but not smart enough to read her own messages or to figure out how to file a dispute?  What the heck is she expecting?  For me to just issue her a refund without verifying her complaint or receiving the item back? What more can I do?  What SHOULD I do?  She hasn't even left feedback, bad, neutral, or otherwise.



Selling discussion

The way this piece is painted really caught me eye, but I am not sure what it is exactly.  It appears to be Asian and I think it may be older?  Does anybody know what this is exactly?

Collectibles & Art discussion

May 25, 2015 9:06:15 PM PT

Asian Tube Porcelain?

I puchased an item on May 24th, and received a shipment email this morning with a tracking number. I went on my account to see I had an upaid item notification, but I had paid everything. I checked PayPal and the seller had refunded me saying the item got broken by his dog. I sent him a message how it was possible to have been broken if it was shipped earlier. Is it possible for the seller to still have the item on hand, even when marked shipped?



Bidding & Buying discussion

I have a buyer who would like to pay me for an item about a week from now, and that's okay with me. I took the "immediate payment required" thing off the listing, but I'm not sure what complications we might get into if she waits a week to pay. (Also, I've had other buyers tell me that they HAVE to pay right away, even when the immediate payment required box was unchecked. Help? Thanks.

Payments question

May 26, 2015 2:33:22 PM PT

buy-it-now, pay later?


Member To Member Support question

May 27, 2015 9:56:44 AM PT

Selling limits

I'm trying to set up an ebay store but every time I try, I get a message telling me that I have to have a verified PayPal account.  I've asked both ebay and PayPal's customer service agents about it but no one seems to have a solution to the problem.  PayPal tells me that my account IS verified but I'm still running into the same roadblock with ebay's store application.  I could sure use some help here.  Am I missing something?

Thanks for taking a look!


Member To Member Support question

May 26, 2015 4:39:28 PM PT

Online store

Do you add products to the store as you do with regular ebay, or is there an easier bulk way to add products?


Thank you

Member To Member Support question

I'm never have I'm never paid why? I have to buying? If I don't wanted please. Someone explend to me ?

Bears and Plush discussion

May 25, 2015 7:19:01 PM PT

Buyer doesn't want to buy

Helo, My performance level Above Standard. I want Request higher selling limits.... He write: Your limits can't be increased at this time because your seller performance is Below Standard. Please go to your Seller Dashboard to learn more about how to improve your seller performance.


Member To Member Support question

May 25, 2015 7:14:51 AM PT

I have a selling limit on my account

I have an item that had a bid, received a message from a member wanting to buy for $xxx (the price I'd like to get out of it); my response (because I saw there was a bidder, and didn't know the policy and want to be fair) was to place a bid as I did not have a "buy it now" price... My question is can I revise the listing to have a 'buy it now' price?  I don't want to tick off the bidders (one is who asked about buying at the 'x' price by message), and i don't want to get greedy and lose out on selling it. I also do not want to get into a policy issue with eBay for doing something I should not have done.  I rarely sell things on here and when i do am thrilled to get what i get out of them...selling it for my daughter and her father wants more out of it than what the bid is at...

Suggestions are appreciated.


Member To Member Support question

May 26, 2015 12:35:59 PM PT

Revise a listing

I recently sold something, and when I went to print a label via ebay I accidentally created a fedex label instead of the USPS label. Because I couldnt void the Fedex label (they are only charged when delivered) I just went ahead and created a second label, via USPS. Thanks to ebays very dumb system, I couldnt remove the original fedex label.


Either way, my package was shipped priority 2 day to the buyer, we both left positive feedback, end of story. Not....my estimated funds availability isnt for another 2 weeks AFTER delivery of the package! I think its because of that stupid fedex label which I cannot remove from the auction. 


Any way I can speed up my payment? Not being able to remove tracking really really sucks. 



Member To Member Support question

May 26, 2015 4:46:34 PM PT

Estimated funds availability problem

The buyer is telling me to cancel the order because they don't have the money to pay.  If I cancel the order is ebay still going to charge me the seller's fee?  Could someone please let me know what I should do?


Member To Member Support question

May 26, 2015 4:36:45 PM PT

Cancel a sale

How do I request an invoice?  Buyer agreed to combine shipping on two items I am purchasing.  Said to purchase and then send request for invoice.  How do I do this?  Thank you.

Member To Member Support question

May 25, 2015 1:24:58 PM PT

Questions about your invoice

Hey i got refunded for only one item and for that item also i didnt get all money back.  i got refunded 3,58 dollars but in this purchase i bought for : ORDER TOTAL US $7.84. what can i do now?

Member To Member Support question

May 25, 2015 9:27:08 AM PT

Wasnt full refund

two of the five items I'd ordered seem to have gotten broken during shipment - my question is how to proceed ? Am I entitled to partial refund and or refund of shipping costs ? please help - I'm new at this and I'd just like an equitable resolution -

Member To Member Support question

May 24, 2015 3:34:24 PM PT

options in this circumstance ?

nd it doesn't look like its had a lot of views, am i doing this correctly?

Member To Member Support question

May 25, 2015 1:50:55 PM PT

Item not selling

I just got hit with an invoice for $14.85 - removed straight from my bank account.

I sold one item p but not item number is listed on hre. Is this a one time fee or some hiden recurring cherge?


pls help

Member To Member Support question

May 24, 2015 11:26:27 PM PT

Fees, billing, and invoices

is there a fee for ending a GTC listing before 30 days

Selling question

I pre ordered some plants on 30 march for delivery 1-5 may  they have not arrived despite contacting seller many times. i have tried to open a case for a refund but ebay say i am too late. i have tried to contact ebay but just keep going round in circles. can anyone help please?

Bidding & Buying question

Can I remove a bidder who is currently bidding in my auction and has zero feedback? I makes the list looks like I'm bidding myself to try to push up the price. And may prevent other bidders from bidding on my auction. Sounds too arbitrary? Is it ok to cancel new bidders with zero feedback?

Member To Member Support question

May 25, 2015 5:26:48 PM PT

Managing bids and buyers




Member To Member Support question

May 25, 2015 9:23:04 AM PT

Cancel an order

Hi, I am using a U.S. Addres to bid and purchase. My intent is that any items purchased will arrived before my due travel to us. The obstacle is that I am currently located in Malaysia and I cannot obtain the PIN number required for all transactions. Please help

Member To Member Support question

May 25, 2015 5:29:21 PM PT

How to bid or buy

My Friend last time i was bought item from ebay in 25th of April.Now already estimated delivery time passed (25th May estimated delivery time)and item doesn't received yet to me.I am trying to open case and ask to help in ebay but i can't open case because there seen this message.The estimated delivery date for this item is May 25, 2015.If you haven't received your item by then, contact the seller through the Resolution Center.today is 26th may now already time period passed but i can't open case.


Member To Member Support question

May 25, 2015 10:10:01 PM PT

Didn't receive your item

Help please. I sold a lucite purse on eBay. The buyer had an issue with the $12.00 sipping so in order to save her a couple bucks I attempted squeezing it in to a smaller box and croaked the handle. I cannot send it this way but, do not wish bad feedback as I was just trying to apease her. What do I do?

Member To Member Support question

May 26, 2015 10:57:28 AM PT

Cancel an order

I booked and payed for transaction number 1250039906005    , tracking number  780636657981 . I steel waiting for my order . Please check and advice as soon as possible . Thank you .  

Shipping & Returns question

May 26, 2015 7:07:45 AM PT


What is a reasonable time to wait for payment?

Member To Member Support question

May 27, 2015 7:34:43 AM PT

Open an unpaid item case

Hey,there i want to order lots of item on ebay.com but my problem is i have no paypal but i have vissa certified debit card and i live in karachi pakistan

so is their any eligibility to ship in pakistan

Member To Member Support question

May 27, 2015 6:28:52 AM PT


Hi i have a problem with paying for an item i won an auction on sunday , so i contacted the seller to inform that he would receve payment by tuesday morning via pay pal as i have to charge a post pay visa card that i use for pay pal, i have never had problems with sellers and always keep them informed .  On monday evening i was serching for other similar items , I SAW THAT THE SELLER HAD RELISTED THE ITEM THAT I HAD WON ,SELLER ARVERNES6313  ITEM NUMBER 201351791447 sale date 24/05 /2015 , So i contacted the seller to ask what the hell he is up to, is answer was due to bad payers ..I now have lost all trust in this seller and feel reluctant to pay ,i still want the item and have no problem in paying ,funds are not the problem but now i feel i need a bit of a garantee from the seller that he will actualy send me the item and not double sell the item .CAN ANY BODY SHED LIGHT ON WHAT I CAN DO?????? Many thanks colingrt65

Member To Member Support question

May 26, 2015 9:38:27 AM PT

How to pay for items

I posted a question here: http://community.ebay.com/t5/Member-To-Member-Support/I-have-a-selling-limit-on-my-account/qaq-p/24021790/comment-id/11996#M11996


And a kind member answered, but in my post I forgot to mention that I'm only using 61 of my 150 listings so I can't figure out why I can't add a listing.


Must I still call eBay to figure this out?

Member To Member Support question

why does ebay keep trying to take money from my account on a order that was canceled by the seller ? is it because they are greedy **bleep**s or could it be just a oversight oh wait ebay doesnot make mistakes it reaaly sucks because the bank account i have linked to paypal is only for ebay purchases so there is no money in account so now by them chargeing my account over and over i have -$50 account thanks ebay ruthless pricks


Member To Member Support question

We are sellers located in the USA, sold an items in the UK. The buyer complained of slow delivery with profanity and bad attitude.

After few message exchanges trying to help him to track his package in the UK Postal service he toned down his messages.

Today he received his package and requested to refund total or partially the custom fees which he should know they might apply with international purchases.

When denied the refund (we reviewed his feedback, seems that he ofter request refunds) he answered "well its negative feedback them im afraid its up to you if you going to be a tight

let me know"


What should we do?

Member To Member Support question

May 26, 2015 10:41:33 AM PT

Handling inappropriate behavior

I accidently damaged an item while packaging it.  I poured coffee on it.  I notified the buyer that I did this and refunded him and cancelled the order.  He is now requesting a picture and my ebay name.  what should I do?

Member To Member Support question

May 27, 2015 7:57:25 AM PT

Cancel an order

So my paypal is negative now. Because a buyer said his package was in bad condition and that he returned the item without opening it. Even though my page said no return policy. Not sure what to do. 

Shipping & Returns question

buyer claims item was NOT AS DESCRIBED when i listed it AS IS and WHAT YOU SEE IS WHAT YOU GET and provided photos of the EXACT item buyer received now buyer is claiming its not advertised correctly



please help settle this claim 

Member To Member Support question

May 25, 2015 9:51:11 PM PT

Reporting a buyer

who is there to ask my question?

Member To Member Support question

May 27, 2015 8:59:09 AM PT

What are the standard eBay selling fees?

I had an offerr rescinded for an item and EBAY informed me that I could find the reason by clicking on the history link.  Cannot find the history link.  Can somene please direct me?


Thank you for your time!

Member To Member Support question

May 27, 2015 11:47:10 AM PT

Managing bids and buyers

Hi a buyer wanted a refund I done it and it states that I did refund the whole total but she has messaged saying I still owe her some monies 

Member To Member Support question

May 27, 2015 12:40:56 PM PT

Appealing a case

I was looking to i.d. this item, which appears to be tool, that was included in a box lot of old spark plugs of various brands. Its made of steel, painted dull gray on one side, and is 1 9/16" wide. It appears to provide either clockwise or counterclockwise torque for the two prongs on one side as one's fingers fit perfectly between the raised flat members on the opposing side.

Thanks in advance!


<center><a href="http://www.use.com/525060ce83a5d567b6bd?p=1" target="_blank"><img border="0" src="http://media.use.com/images/s_2/525060ce83a5d567b6bd_1.jpg" width="420"></a><br>
<a href="http://www.use.com/525060ce83a5d567b6bd?p=1" target="_blank"><img src="http://www.use.com/images/clicklarge3.gif" border="0"></a><br>
<a href="http://www.use.com/525060ce83a5d567b6bd?p=2" target="_blank"><img border="0" src="http://media.use.com/images/s_2/525060ce83a5d567b6bd_2.jpg" height="315"></a><br>
<a href="http://www.use.com/525060ce83a5d567b6bd?p=2" target="_blank"><img src="http://www.use.com/images/clicklarge3.gif" border="0"></a></center>


Motors discussion

So I sold an iphone 6 lcd on ebay that is cracked. Clearly stated "no phone"


Buyers bids on it thinking its a phone.


ebay findings was in favor of buyer


This is absolute b.S.


What is the point of stating no returns.


Description was clear! and ebay resolution team honored the case. Item is exactly as described!




Member To Member Support question

May 26, 2015 1:50:17 PM PT

Billing and Invoices

How does Good Til Cancelled work?  Is it 30 days until you cancel, or is it unlimited until you sell the item?

Selling question

May 26, 2015 7:01:20 PM PT

How exactly does Good Til Cancelled work?

I am based in the UK and have a supplier in the U.S. I would like to import American items that are difficult to find in the UK. I thought an easy way to "test" this before I invest too much might be to list the items on .co.uk but have my supplier ship the individual items as they are sold to the UK/Europe via Ebay GSP. Would this be possible? And if so how would I go about doing it?

Shipping & Returns discussion



Member To Member Support question

May 25, 2015 9:08:08 AM PT


I had an item listed for buy it now or best offer.  I had an offer for 60.00.  I accepted but did not receive payment.  Now the buyer said he stated he would pay on the 29th of this month.  I didn't see that in the best offer information.  I thought if best offer was excepted you needed to pay just like buy it now. 


What is the correct protocol?


Thank you,



Member To Member Support question

May 25, 2015 2:59:14 PM PT

Getting Paid

Item was bought via 'Buy It Now' less than 24hrs after posted for full $9,500, no payment received or additional communication but it's only been a few hours. Buyer shows as being active only since that day and shipping address doesn't seem to exist (shows middle of a 4 lane street in NYC on Google Earth). What happens next?

Member To Member Support question

May 25, 2015 8:42:25 PM PT

Suspected Fraudulent Buyer

new to ebay, and not sure how this works. sold my first item but I notice in the total shown by eBay that was going to be deposited into my account did not include the amount listed for shipping. --I mailed the package at my local post office and did not print a label that was offered from Paypal. I'm not sure if the only way I get my shipping costs is if I use their service?


any insights?

Member To Member Support question

May 25, 2015 9:41:13 PM PT


Tracking number from the USPS says it was delivered but the package was never received is there a way that I can get my money back. So I can reorder the item. According to the post office it was not my ususal postal carrier and so that may have been the the reason why I wasn't delivered to the right place. Can this be resolved.

Member To Member Support question

May 26, 2015 6:44:52 AM PT

Didn't receive your item

i ordered a phone and I have been messaging the seller from yesterday and got no reply, the seller haven't sent the phone as yet or replied to any of my messages and I would like a refund because I hate doing business with someone that's so hard to get a hold of.. . I requested a call from ebay and nothing, i dont know the first step to take. HELPP

Member To Member Support question

May 27, 2015 9:59:57 AM PT

Information request

I would like to by shoes from ebay but the only size is B/M? why not other size's

seems to me that you could triple your sales



Selling question

I changed my address under my account and in my paypal account but when I print shipping labels through ebay the return address is still my old one.  Where do I change that?

Member To Member Support question

May 27, 2015 12:17:48 PM PT

Changing your shipping address

Seller claims he accidentally listed "buy it now" item for the wrong price. I bought all three of the listed item, promptly paid, and was later contacted and informed by the seller that they meant to list them at a higher price. I feel like the seller is attempting to extort more money out of me. A "buy it now" purchase is a legally binding contract correct?

Member To Member Support question

May 24, 2015 6:03:06 PM PT

Seller doesn't want to sell

When you have a store can you relist an item without paying the .30 each relisting? 

Member To Member Support question

May 27, 2015 8:50:16 AM PT

Relisting an item

Hello to everybody.


Recently I purchased an item, and paid for it immediately via PayPal.

One week passed, that item still wasn't shipped, so I've checked my PayPal account. The payment was still not accepted by the Buyer. I send him a message, explaining that I need thing quite urgently (important part for my car), but in 24 hours I didn't receive any reply from him. The payment wasn't accepted either.


So I went to my PayPal account, cancelled that unaccepted payment and ordered that part from another seller.


The problem is, that right now I can't remove this item from the 'unpaid items' in My eBay.

I tried to:

1. Appeal an unpaid item case via the online customer service, but eBay tells me that I have no such items to appeal.

2. I tried to use 'Cancel the purchase' option in the same section of the customer service, but eBay tells that I already purchased that item and it is too late to cancel (although I didn't ?!).


In general, I don't care much about that item in my purchase list. But I don't like the idea that it can affect my reputation as a buyer in the future. I have 100% positive feedback as a buyer, and I'd prefer to keep it that way.


If anybody knows how could I solve it online, I would be most grateful.

Probably, I should have completed this procedure through the eBay, not through the PayPal, but what's done is done.


I wasn't able to find a solution by myself. It seems, that calling the eBay is the last option, but I live in Russia so:

A. It will be simply expensive, compared to the importance of the question for me (2$ per minute).

B. I'm not sure about the time zones


Thanks in advance for any help :smileyhappy:


Payments question

May 26, 2015 12:47:15 PM PT

Can't open unpaid item case (buyer)

If I re-open my store today on the 25th of May, will I be charged the $15.95 for the entire month of May?



Buying & Selling Basics question

Can anyone tell me how to delete a "question" that is actually only a polite "thank you" from a bidder?  Although it is very nice, it is confusing to keep having to check if there is actually a question or if it is that polite "thank you".

Member To Member Support question

May 27, 2015 9:53:02 AM PT

A "thank you", not a question...

When look at an item description, it used to show the seller name, the number of transactions made by that seller, and the percentage of positive feedback received by that seller. Recently the item display format was changed to no longer show the seller's transaction count and percentage positive ratings! Instead, I must click on the seller name to see that info, and then click again to go back to the item. Why was this change made? I always look at those numbers as part of the purchase decision, so now I must do a lot more clicking. This change makes the shopping process much more tedious and discourages me from spending time shopping on eBay.

Bidding & Buying question

 the Gorham items consist of a nearly complete set of the Octette pattern flatware(serving for 6) of which all but 10 pieces are still in the original plastic,unopened.6-6 1/2 inch goblets,6-5 inch goblets.

 the Stieff items consist of a teapot set with wooden handle teapot,16 1/2 inch wooden centered serving tray,sugar bowl and creamer,14 1/2 inch punch bowl set with ladle,18 1/2 inch wooden centered serving tray and 12 Jefferson cups and a set of salt and pepper shakers.

 other items include a Fuller Craft set of candle holders and several unnamed pewter items as well:1-7 inch candle stick set,1 owl figurine,1 decorative angel candle holder,1-6 3/4 inch fruit bowl and 2-9 3/4 inch plates

Bidding & Buying question

I sold an item that the buyer returned per my permission and request. The shirt size I sold was a "M" and should have been a "L." I told the buyer to return and I will issue a full refund plus shipping. I received the shirt back w/o any problem. Now, I'm not sure where to go and start the refund process. Can anyone point me in the right direction?  Thank you!

Member To Member Support question

May 25, 2015 2:14:36 PM PT

Getting the status of a return or refund

I have an item that relisted.  I would like to revise the listing and lower the "Buy it Now" price.  It does not look like I am able to do this.  Am I missing something simple or is it not an option to lower the Buy It Now on a relisted item.  Thanks

Member To Member Support question

May 25, 2015 5:21:10 PM PT

Revise a listing

I am selling an item.  Had 2 bids, both retracted.  Said they could not contact the seller.  I did not receive a message from either one.

Earlier today, when the first retriacted, said he had entered the wrong amount.  Now it says couldn't contact the seller.  



What's up with that?  Do people do that alot?

Member To Member Support question

May 26, 2015 12:01:45 PM PT

Retract a bid

Hi there,

I posted an item for sale and noticed that the BUY IT NOW price is not visible on the ad. When I checked my email confirmation, it shows it there, and when I went in to revise the item, it indicates I've entered and selected a Buy It Now price. Any ideas why it's not showing up in my ad?

Member To Member Support question

May 26, 2015 1:22:28 PM PT

Buy it Now Price not showing up

I left a feedback according to how I felt about the item I bought. The seller has been emailing me at least twice a week to ask me to remove my feedback and leave a Positive not a Neutral. Should I just ignore the seller or do I kindly tell them to stop emailing me? I left the feedback based on my experiance and my opinion. It wasn't bad just how I saw the item

Member To Member Support question

May 26, 2015 3:49:38 PM PT

Changing or removing Feedback

Seller scam nerver ship the item but I mistakenly clicked leave positive feedback but  information is negative. I'm through ebay to reclaim the money and And they are awaiting action by the seller.  Do I have to do ?

Member To Member Support question

Is there a tracking # if I ship a dvd via usps media mail using ebay?

Member To Member Support question

May 25, 2015 9:48:17 PM PT

Shipping USPS media mail tracking?

What is the percentage charged for selling on eBay Motors for low-volumen sellers?


thank you.

Member To Member Support question

May 27, 2015 6:18:37 AM PT

Fees, billing, and invoices

I am the seller and a bidder wants me to retract a bid on an active listing because he can't afford it. I thought only the bidder can retract. Is that true?

Member To Member Support question

May 26, 2015 6:16:43 AM PT

Retract a bid

My item has a bid so I can't change the shipping cost. 


But, I got this question. 


"Hi ~ I just weighed my battery here at home and it weighs about 1 pound. So, boxed ... it will ship in the under 2 pound zone.

I think it can ship for much less than the flat rate priority box. If it does prove to be just around 2 pounds, can I get it shipped to 98110 for the least expensive rate?

Thank you for considering this. The shipping savings could give me a bigger budget for bidding."



I always leave slight room for shipping weight in case the weight is different at USPS (and I always charge actual cost for the shipping).


So, the priorty rate 1 to 2 lb and 2 to 3lb has some price difference.


So, how can I help this person??? 


Thanks in advance for anyone's advice. 

Selling question

May 26, 2015 6:59:04 AM PT

How to give bidder shipping cost discount

I had a fake buyer (several others reviewed them the same way) who hasn't paid for an item that ended 4 days ago. I put in motion "cancel transaction." The buyer hasn't agreed to it. How much time do they have to respond? Can I relist the item in the meantime?





Member To Member Support question

May 25, 2015 3:31:17 PM PT

Open an Unpaid Item Case

so I'm thinking of getting a store, but I can't find the answer to this question.


Ebay occationally offers a period of 4-5 days during the month where you can list for free (like up to 1000 fixed price listings).  If you have a store, can you still take advantage of those periods?  For example, let's say I have a basic store and I've used 75 of my 150 for the month, then the promotional period begins.  Will my listings count toward the promotional listings or my store listings?


Thanks for any help.  

Selling question

Why is the USPS charging my customer a extra fee for deliver a first class envelope.  I use ebay shipping and it says letter, small package or thick envelope.  Any ideas. I shipped over 2000 no problem and this last week two customers were surcharge.

Member To Member Support question

May 26, 2015 8:15:09 AM PT


Buyer says he hasn't received all the invoices I've sent. I've sent like 10. He also says I never sent shipping details for country. This is the item number 321762008518. Get back to me please

Selling discussion

May 26, 2015 3:55:26 PM PT

Open an Unpaid Item Case

if i cancel my ebay store do my curent listings stay active until the item ends

Selling question

May 26, 2015 3:42:02 PM PT

closing a store

How do I get ebay to stop putting up pictures on my FB page of what I have looked at...that is a huge invasion of my privacy, I think.

Buying & Selling Basics question

May 25, 2015 9:33:01 AM PT

stop posting pics on my FB page

Hello! I won an auction (Item: Fendi B Shoulder Bag
Item number: 251960959655) and in minute, received a message from seller. Hi asked me "please, don"t pay, besause, winning price is so low and he doesn"t want to sell on that low price"

I said OK, and asked him to cancel trancaction.

He never answered and haven't  cancelled it.

So, bag still in my cart and I receive messages from eBay with reminding of payment.

What I suppouse to do?

Thank you!


Member To Member Support question

May 24, 2015 4:06:55 PM PT

Cancel a purchase

Buyer has requested I send them my Paypal info so they can pay for item. They are outside country and are a new member as of today. They want me to email them with my Paypal info.

Member To Member Support question

May 27, 2015 8:01:46 AM PT

Sending an invoice to a buyer

How bo I sell my items in only English pounds??

Member To Member Support question

May 27, 2015 8:45:04 AM PT

sell in british pounds

I have a buyer who ordered an item from me before and claimed it was damaged upon arrival. It was a sturdy plastic and she had these pictures with huge dents in the plastic. I refunded. Although I had doubts because I send several out on ebay and off without incident. I didn't want the negative feedback, so I just did that.


I also blocked her as she was rude.


Well, she is back under a different name. This time she bought some items that are made of a real heavy metal-type material. I have sent many of these. You would have to exert so much pressure to damage them. I wrapped them in bubble wrap anyway and sent them off. Now, she sends pictures of the same type of extreme damage.


I don't know for sure, but I think she may be making videos for youtube and then damaging them. Just my suspicions as they are the type of things for unboxing/unbagging/surprise egg videos that are very popular.


What would you do? I don't want bad feedback. But I don't want to keep falling victim or others to fall victim to her.


Any advice would be appreciated. I want to do the right thing.

Selling question

I am new to ebay and have sold a couple of items and when i try to view the paypal transaction this is what i get on the paypal login page


"The transaction ID in your link is invalid"


and on the ebay side there is a hour glass showing were the payment check mark is and it saya payment initiated is this the 21 day hold ever one talks about?

Payments question

May 27, 2015 4:58:08 AM PT

The transaction ID in your link is invalid

I recently got a refund on an item, I payed with a debit card through Paypal. On my Paypal activity it says that it's went through but on my bank balance it hasn't, any help please?

Bidding & Buying discussion

May 26, 2015 7:25:51 AM PT

Paypal refunds

How much time does buyer have to make the payment after winning my auction ?

Selling question

May 25, 2015 1:35:58 PM PT

Getting paid



how to removed feedback for the seller shmarketing


Member To Member Support question

May 25, 2015 5:06:39 PM PT

Appeal a defect or feedback

I sold an item on ebay and was paid from paypal.  (Item was brand new in the packaging and sold AS-IS)  Customr installed it wrong and fried the unit.  Now the customer got paypal to authoize a return and shipped the item back to me (broken and destroyed).  I am in the despute process now.  My question is how do I protect my self in the future from paypal authorizing returns.  I am looking for other forms of payments to take?


Thank youin advance for any suggestion on this matter.

Member To Member Support question

May 26, 2015 11:31:41 AM PT

What payment methods can I accept?

 hello i  hope  someone can help with this, i try to  list some items on  autions  for 10 days and still have the charge of .30 per listing, and i read on this 2015 changes on ebay these all are supposed to be free, and just if these are sold i will be charged, what is wrong,  why i still receive .30 charge if the list is a auction and per 10 days?

2015 Spring Seller Update discussion

May 26, 2015 9:33:24 AM PT


How do I add items to my "Followed Searches" list?

Member To Member Support question

May 26, 2015 2:46:56 PM PT

Followed serches

I have some Nazi items (flags, mother's medals, etc -- no weapons) that were recieved from a WWII veteran in the 70's who collected them during his service during the war. I'd like to sell them here, but wanted to know if they're considered too controversial or in bad taste, etc. What's the policy and general feeling about these kinds of items?

Member To Member Support question