eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

I am hoping someone can provide some information on this small tray.  It measures about 5 5/8" by 4 5/8".  It looks like Pickard with the floral pattern and basket off flowers in the center and gold overlay, but is marked what looks like "sace" Germany along with what may be a signature.  I can only make out the last letters "oines".  I find some listings where the "sace" is translated as saxe, and the lettering is very similar but all of these are printed on and not engraved. Any help will be appreciated.    

 

 

 

 

002.JPG003.JPG004.JPG005.JPG

Pottery, Glass & Porcelain discussion

Hi does anybody recognize the art or  signature iDSC06172.JPGDSC06175.JPG 

Thanks

Gr8findz  

Collectibles & Art discussion

003.JPGCan someone help me find out what this is called or what religion?

Thanks in advance!!

Collectibles & Art discussion

I have these pieces and am having trouble finding a comparable listing to know just what to call this set and what purpose it had.  What was it designed to be used for???  thanks!   

 

uly 2015 534.jpg

Collectibles & Art discussion

The wood  looks like a different color depending which angle you look at it, not sure what kind of wood this is made out of or the artist that made it.

 

Thanks for any help I appreciate it!

 

 

 

 

DSC03224

DSC03225

DSC03226

Collectibles & Art discussion

Jul 27, 2015 7:44:17 PM PT

need help strange item no clue

Possibly get someone to help me id this piece of pottery.

I was kinda thinking it may be McCoy

 

POTTERY-PLANTERb.jpgPOTTERY-PLANTERa.jpg

 

POTTERY-PLANTERf.jpgPOTTERY-PLANTERe.jpg 

 

Pottery, Glass & Porcelain discussion

Can you give me any help in identifying this clock? The only identifying marks are on the back of the movement where it has 2505 48 stamped. I believe it is a space before ther 48 but a piece of clock hangs in front of it.

 

I am told it is an antique French Mantel Clock. 

 

Selling question

I WANT TO LIST THIS BRACELET BUT CAN'T FIGURE OUT WHO THE MAKER IS.  ANYONE KNOW?  IT LOOKS LIKE AN OLDER WILLIAM SPRATLING SIGGY BUT DOESN'T HAVE THE CIRCLE WITH SPRATLING IN IT.

DSCN1440.JPGDSCN1437.JPGCAROLYN

Jewelry & Gemstones Board Group

Jul 27, 2015 9:04:31 PM PT

STERLING BRACELET

Article hear,

https://finance.yahoo.com/news/ebay-stops-the-clock-on-1-hour-delivery-142950607.html

 

Oh, and let me not forget....

4854749137_simpsons_nelson_haha_1_xlarge.jpg

Selling discussion

Jul 28, 2015 2:16:15 PM PT

Looks like ebay is giving the Valet the axe

 
if they are makeup brushes what are they valued at?

Selling discussion

Jul 28, 2015 10:41:39 AM PT

are these make-up brushes?

I usually have a great insticnct or gut feeling about a time period for pieces but this one has me completely stumped. What do you think? Vicotorian, 40's, 70's?

It has a large clasp. I think it is the chain AND large clasp that is throwing me.

 

neck.jpg

 

neck1.jpg

 

neck2.jpg

 

neck3.jpg

Jewelry & Gemstones Board Group

i

 

Thinking cool thoughts during these hot days....

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Some of my latest acquisitions I need help identifying. I'm hoping you guys can help with your expert input. Any info is appreciated. Let your opinions fly! Hahaha...IMG_6845.JPGIMG_6846.JPGIMG_6848.JPGIMG_6864.JPGIMG_6865.JPGIMG_6868.JPGIMG_6870.JPGIMG_6873.JPGIMG_6875.JPG

Jewelry & Gemstones Board Group

Jul 28, 2015 8:32:20 AM PT

Latest Acquisitions HELP...

s

 

Grown up slip and slide Smiley Happy Stay cool folks! 

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Have what I believe to be a carved bone lime paste box, but not 100% sure if this is correct.

 

Your thoughts on the possible age, origin and use of this item?

 

Materials used appear to be bone, copper, bakelite and wood.

 

Size: 5 in.

 

Thank you!

 

 

CARVED UNKNOWN ITEM 001-002.JPG

 

CARVED UNKNOWN ITEM 002-002.JPG

 

CARVED UNKNOWN ITEM 003-002.JPG

 

CARVED UNKNOWN ITEM 004-002.JPG

 

CARVED UNKNOWN ITEM 005-002.JPG

 

CARVED UNKNOWN ITEM 006-002.JPG

 

CARVED UNKNOWN ITEM 007-002.JPG

 

CARVED UNKNOWN ITEM 008-002.JPG

 

CARVED UNKNOWN ITEM 009-002.JPG

Collectibles & Art discussion

Jul 27, 2015 10:40:48 AM PT

Carved Bone Box. Your thoughts?

tigersingle.jpg

 

Good morning everyone.

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Does anyone know who made this piece or how old it is. When I bought it the man told me it was very old and one of the ways to tell was that the hobnails were very pointy!  Wondering whether he was telling the truth!  Any help greatly appreciated. it is 7 3/4 in diameter and 3  1/4 tall.

 

IMG_1905.JPGIMG_1904.JPG

 

 

IMG_1906.JPG

Pottery, Glass & Porcelain discussion

All three pieces check out to me. I haven't cross referenced them with books yet, but looks good to me. Opinions?IMG_6799.JPGIMG_6801.JPGIMG_6805.JPGIMG_6807.JPGIMG_6809.JPGIMG_6810.JPGIMG_6814.JPGIMG_6817.JPGIMG_6818.JPGIMG_6819.JPG

Jewelry & Gemstones Board Group

Jul 28, 2015 7:33:40 AM PT

More JULIANA?

Any pickers out there have an idea what this is , It is brass, painted black a little over 17 inches long,two round balls at the end could have been used to balance,     the two holes in the center of it have an inside dia of about 1 inch and has on the no 14 on it,  Open for any suggestions before it gets cleaned and sent to the scrap pile,

 

001.JPG

015.JPG020.JPG

014.JPG

Selling discussion

                      
eBayeBay sent this message to Catherine Tan (kyuting13).
Your registered name is included to show this message originated from eBay. Learn more.
Buyer has responded to your question about this item
 
Do not respond to the sender if this message requests that you complete the transaction outside of eBay. This type of offer is against eBay policy, may be fraudulent, and is not covered by buyer protection programs. Learn More 
 
                       
 
Dear qy885210,

You cheated me on the shirts and i will leave for you a negative feedback.
I am not satisfied at all and i will report you to eBay Team.
you can see through the shirt quality is very poor

- kyuting13
 
 
 



From: qy885210
To: kyuting13
Subject: ebay seller
Sent Date: Jul-07-15 03:46:22 PDT

Dear kyuting13,

Hi respect buyer,
Sorry to disturb you.Would you please leave me a positive feedback? I know it’s an unreasonable request before you receive your package, but i really need you help, because during the Sell Season,China Post was so busy and didn’t sent the packages in time so that make some customers feel bad in logistics experience and complain to Ebay.I have improved services and logistics speed, now everything have been normal.I really need you help, thank you in advance.if there is something make you disappoint, please contact me, i will give you a satisfy solution.

- qy885210

Member To Member Support question

Jul 28, 2015 1:16:29 PM PT

Cheating seller

I purchased these ornaments in a box deal with many other things.  Are they Kugels?  They measure about 2.5-3" diameter, They are heavy, the tops appear to bIMG_2135.JPGe brass.  Thanks in advance.  I am attaching picsIMG_2136.JPG

Collectibles & Art discussion

Jul 27, 2015 3:47:40 PM PT

Is this a Kugel?

I have this beautiful hobnail pitcher-can anyone tell me if its Fenton?

TIAhobnail.jpg

Collectibles & Art discussion

Found this beautiful weaving at an estate sale here in Rhode Island; it measures 50 x 68". I was wondering if anyone could help me to date and or describe this? Colors are wonderful, it's cotton. Appears to be all hand woven. Just wasn't sure if it looked familiar to anyone. Thanks in advance, Mary001.JPG002.JPG

Collectibles & Art discussion

I have successfully worked with the "Best Offer" option for other items, but for an item I currently have listed I have 2 offers but no links available to respond to either offer. I would like to accept one of them before it expires. Any suggestions? I was surprised the only option for support is via phone !

 

UPDATES:

As noted, I know HOW to include "Best Offer" options - I have done so with other listings and successfully replied even earlier today.

This item DOES have "Best Offer" option enabled.

It simply does not offer the usual links to "Decline" "Accept" or "Suggest Counteroffer" even though I have 2 active offers.ebay can't respond to offer.PNG

Member To Member Support question

Jul 27, 2015 5:06:52 PM PT

Best Offer

 

I need to cancel the bid to buy a Item 191625580740 because it was a mistake.

 

I send just in the moment email to buyer.

 

This is the e-mails:

------------------------------------------------------------------------------------------------------------------ 

 

bigg86969
Para
fedecarballo@yahoo.es
 
jul 26 a las 7:04 PM

Member To Member Support question

Jul 29, 2015 11:41:41 AM PT

CANCEL BID OF ITEM 191625580740

I have purchased 

1 item sold byhappyvalley009
HOT! Electric Paper Kid Airplane Conversion Kit Powerup Propeller Gilder Model
 
 
 
Estimated delivery Thu, Jul 23 - Fri, Aug 14
 
ITEM PRICE:
US $5.63

 

but there is no information regarding shipping or tracking details.

 

Please let me know when it will be shipped with tracking details.

 

Thanks,

Member To Member Support question

I DID NOT RECEIVE THE ITEM AFTER THE 90 DAYS!!!

I PURCHASE THE ITEM BELOW IN MARCH AND DID NOT RECEIVE UNTIL NOW!!!!!!

i OPEN A REQUEST, THE SELLER SAID HE DID NOT SELL IT...CRAZY!

HERE THE COPY OF THE PAYMENT THRU PAYPAL...

I NEED HELP TO GET MY MONEY BACK ..EBAY!!!

PLEASE!

I NEED AN EMAIL TO CONTACT EBAY! DOES ANYBOBY KNOWS?

 
PayPal logoMar 27, 2015 08:47:36 PDT
Transaction ID: 5V7924935U1892804
Hello Michigan Barbie dolls,

You sent a payment of $216.45 USD to tbarnett7505@charter.net

We've asked the seller to ship.

Thanks for using PayPal. To see all the transaction details, log in to your PayPal account.

 

It may take a few moments for this transaction to appear in your account.



Seller
tbarnett7505@charter.net
Note to seller
You haven't included a note.
Shipping address - confirmed
Monica Valenzuela - att. Leticia Burmann
6826 Windwater Ct
Norton Shores, MI 49444-7736
United States
Shipping details
The seller hasn’t provided any shipping details yet.

DescriptionUnit priceQtyAmount
Barbie Grace Kelly The Bride, Silkstone, Gold Lable, 2011
Item# 121599743961
$207.50 USD1$207.50 USD
Shipping and handling$8.95 USD
Insurance - not offered----
Total$216.45 USD
Payment$216.45 USD
This charge will appear on your credit card statement as "PAYPAL *TBARNETT750"
Payment sent to tbarnett7505@charter.net
 
 
Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at: www.paypal.com/help.
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.


PayPal Email ID PP843 - 89ba0ea1a74ce

=

Member To Member Support question

Jul 28, 2015 9:30:23 AM PT

I DID NOT RECEIVE THE ITEM AFTER 90 DAYS

I'm a new seller on eBay and this is the first time someone returns item 
BUY bought 2 headphones but one works well and the other does not work well
  The buyer did not know how to do replace for it did not work return via the Internet
Found return because it does not match the description
He explained problem that the handset does not work very well and asked RESOLUTION
  I told him I do not know, but can it returns the item, and I refer you money
I worked and return the item

 

The buyer then sent me a message :

 

( Hi topv, it's me again. I wish you could reply in the other message section, but I have all the original stuff, the extra ear cushions and bag as well and will send it out really soon Smiley Tongue. Id love another one though since the white ones work so well Smiley Happy. If you want me to order another or if you can just send another when you receive this pair... Just let me know what would be more convenient! thanks!! )

 

me  :

 

Thank you for the Second Letter of Inquiry I understand that you want to replace the black one another.
I will send other immediately when received.
But first you must close the open case and you do not want the money and
I spoke with the seller replacement
Thank you

 

The buyer :

 

Hi topv, sent out the headphones earlier today. Should I just go ahead and cancel the return on my profile now? Sorry for all the questions i just want to make sure i do everything right Smiley Happy never had to do a return before.

 

me  :

Thank you for your message.
Always we want to be satisfied that you sent the speaker that does not work Do you want to replace them in the same color or want to change it blue or black or white Kindly send me your request and thank you for your purchase from eBay

 

The buyer :

Hi topv Smiley Tongue thanks for a choice! ;p i think I ll try a blue one this time i guess. Thanks a ton man!!

 

The buyer Send the handset that do not work and sent a message :

 

Black handset, which does not work very well and arrived me today and I will send you another one blue color also requested on Monday morning, and I hope that you accept my apologies again
thank you 

And I sent a message to Ebay and I told them all that

 

But I found that after this message from eBay 

 

eBay Customer Support has reviewed the case and made a final decision.

 

We issued a full refund of $23.50 on Jul 19, 2015 to the buyer. As described in the eBay Money Back Guarantee, the refund includes the purchase price, plus original shipping. This amount will be deducted from your PayPal account or charged to your preferred reimbursement payment method. The hold on this PayPal transaction has been removed. This case is closed.

Decision:
This case has been decided in the buyer's favor.

Comments:
Unfortunately, it looks like the refund you agreed to issue was never sent to your buyer. We've issued it and now need you to reimburse us.

You can also view the details of this case in the Resolution Center
 
But the buyer a refund back to me and told me :
 
Hi topv!! Sorry they sent me a refund... I must have done something wrong. I just sent the 23.50 back to you! Smiley Tongue thanks again man and sorry!
 
me :
It is clear that there is mistake because ebay may refund of $ 23.50 and taken from my account did not know why they did not reading the messages between me and you and thank you that you have return it amount again
It has entered the PayPal and found the amount had returned again, but you you are really beautiful person
  And I thank you and I will send you the headset as I said today
 
The buyer wrote a Feedback
 
Awesome seller!!! Very well communication! If i could give more than 5 i would!Buyer:
 
 
What I'm doing to close this issue
thank you
 
 
 
 
 
 

 

 

Member To Member Support question

Jul 27, 2015 10:58:05 AM PT

Close the issue without search

There is a big problem. My name is Kazi Rafayatdin. When I put my address I put 10070 Gilbert St.

 
Anaheim CA 92804
United States. The problem is I didn't put Apt. 92, and they sent the shipment already.😖 I had a couple orders, the  Large Mike Trout Angels jersey, the Large Kobe Bryant jersey, the Lucas Salsaghetti Watermelon Candy, the Medium Tony Romo Jersey,and an ice cold sports cooling towel. Please help me. Im upset right now. Contact me as soon as possible. What do I do?

Member To Member Support question

Jul 27, 2015 10:51:04 AM PT

Urgent!This needs to be answered.

I keep getting this message when attempting to bid from my computer or Android tablet.  Android cell phone is no problem. Any ideas?

 

Page Not Responding 
 
The eBay page or feature you are attempting to access is not responding.
Please try the options below:
  • Try to access the feature directly from the eBay Home Page, instead of using a bookmark.
  • Wait a few minutes and try to access the feature again.
If you have waited ten to fifteen minutes and you still can't access your page:If what you are looking for is unavailable, you may still be able to access other parts of the site from the eBay Home page

 

Member To Member Support question

Jul 28, 2015 9:45:34 PM PT

Unable to bid successfully in the last week

Any ideas on the era of the flags would beP1010027.JPG appreciated. Blue flag 5' x 3', Red is 30" x 20". 8' pole. Thank you in advance, Jim

Militaria Collectors

I'm not sure who manufactured this milk glass compote/vase.  I'm thinking possibly Fenton or maybe Smith Glass.  It has what looks like a Diamond and Fan pattern of some kind.  Any help as to actual manufacturer and pattern name would be appreciated.

 

 

 

Pottery, Glass & Porcelain discussion

Jul 29, 2015 8:33:17 AM PT

FENTON SMITH Milk Glass ID Help

Can anyone help me with the pattern or maker of this bowl. It is 11 3/4 from handle to handle and 3 inches tall. any help greatly appreciated.

 

IMG_1909.JPGIMG_1908.JPG

Pottery, Glass & Porcelain discussion

Can someone help me identify this Barbie doll.  It clearly says Victorian Romance on the front and is #10361 from 1976.  I cannot located anything on it.  A friend has the doll and asked me to see what I could find.  She says its a Barbie but I'm wondering if its not.  20150727_125300.jpg

Toys & Hobbies discussion

Jul 27, 2015 3:48:39 PM PT

Victorian Romance Barbie #10361 Need Info

Hi there,

 

I need some help with the above.  I have CE eBay Import but it is asking me for the Tracking ID and Affiliate Customer ID.  Some help would be appreciated.

 

Many thanks.

ebay.png

 

 

Tools & Apps question

I got this vase from an estate sale of a collection who had tons of high end collectibles and antiques. Many things were from the 18th, 19th, early 20th centuries. I found this vase to be particularly interesting. Any idea of what country the mark is from and perhaps the maker. Any help is appreciated. Thanks a lot.

 photo 20150726_154057_zpsgx7paqjd.jpg photo 20150726_154045_zpscszmgj8m.jpg

Pottery, Glass & Porcelain discussion

Jul 28, 2015 4:06:20 PM PT

Floral Dragon Vase Unusual Mark

The pop-up nav links for Messages are not working. The links for Sent, Unread, and Flagged all just take you to the inbox. Very annoying.

 

Technical Issues discussion

latiendaencasa.ya  he is said to me if i give positive vote he will refund my money but i havent my money.  please help me 

 

Screenshot (44).png

Member To Member Support question

Jul 30, 2015 1:22:06 AM PT

i haven't refund

I've been seeing this for a week or so and it's annoying. Does anyone know why ebay took the totals out from the categories thingie on the left hand side? Nothing there either if you expand all categories, the list of categories just gets longer.

 

An example cause I don't have the right words to describe it - I had just read a post by someone saying his fees went up 5% so I took a look at what kinda stuff he lists and see

 

pic.jpg

Selling discussion

Jul 29, 2015 5:15:53 PM PT

Missing quantities by category

The saucer actually only has 1 star so that dates it to right around 1900 but I can't find this pattern.  

Anyone have a clue?

Thanks!

 

DSC_1772.JPG

 

DSC_1771.JPG

Collectibles & Art discussion

Jul 29, 2015 3:48:28 PM PT

Antique Wedgwood Pattern help please?

Good afternoon,

 

A buyer left the following review.  Its positive, they unintentionally hit negative.  I even have emails stating they tried to change their review but couldnt figure how. How do I remove this, as its lowered my rating to a 97%?

Negative feedback ratingMy son will love it thanksBuyer:During past yearFeedback conversation
 bliss poetic waxing strips face (#281504729140)US $7.00  

Member To Member Support question

Jul 28, 2015 10:58:37 AM PT

Accidental negative review

Good day.
I sold Baltic Amber Necklace 2015 02 09. Bayer - Inksac Yao Yu Li.Renton 98059-4499 ILWACO PL NE 654  USA . Tracking number RN036121218LT.
Bayer liard that he didnt get my packeg. Its not truth becouse i checked in         https://tools.usps.com/go/TrackConfirmAction_input?json=true&qtc_tLabels1=RN036121218LT&sCheckedLabelCount=1&qtc_senddate1=&qtc_zipcode1=98059       . Package delivered at 11:43 am on April 3, 2015 in RENTON, WA 98059.
Please reslove this problem.

Member To Member Support question

Need help identifing what i think is chinese marks on this 6 3/8" tall vase/Urn, handpainted, has marks on the side and on the bottom.  Any help will be appreciated.DSC06137.JPGDSC06138.JPGDSC06139.JPGDSC06140.JPG

Collectibles & Art discussion

Jul 29, 2015 10:52:17 AM PT

Need help identifying Chinese marks on vase

d

 

And the reason I made you a rainbow cake is to go with this . . .

 

Tried to find one of her singing happy birthday, but didn't.  So with a nod to Liza, Judy, and Oz, enjoy.

 

 

I'm sure you've seen this before, but it was new to me so decided it was "different" enough to mark today's special occasion!

 

It is described as follows:

 

"13 year old Liza Minnelli sings her mom's (Judy Garland) signature song on a 1960 broadcast of Hedda Hopper's Hollywood."

 

Happy Birthday James!

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

 

 

Please help, Thanks

 

 

 

 

 

 

 

IMG_2920.jpgIMG_2919.jpgIMG_2922.jpgAny ideas what it was used for? Thanks in advance for all help.

Antiques discussion

Have three of these.  One is 4th of July themed (Stars & American Flags).  The other two are plain.  Are these actually cup cake holders?  Or do they hold something other than that?

 

Any help would be appreciated.

 

DSCF5025.JPGDSCF5026.JPG

Selling question

Jul 29, 2015 9:51:18 AM PT

Is this a Cup Cake Holder?

I sold 2 fairly expensive aquarium filters to one buyer. Together they were $250. One was new and the other was  used for about 4 months. I set the used one up on my aquarium to show it working. At first the buyer said he needed them by the weekend because it was an emergency. I got them to him in 2 days so he had them in time. I didn't hear a thing until this past Saturday ( he had them 7 days by then) and he stated the new one leaked and he hadn't even looked at the other one yet. He also said " I see you don't take returns so I will be leaving you negative feedback".The leaking issue is common and easily remedied so I replied and told him what to do and reassured him the other filter was functioning great and that it had been running until an hour before I shipped it to him. The next thing I hear is today and he says he called the manufacturer of the leaking filter and they are sending him new parts. This is impossible since they don't have customer service hours on the weekend.Then he goes on to say that the other filter has an issue with part of it and it is useless to him so he is throwing it away. He also griped that there was some water left in it. At most there would be drops in it. I dried it out but a tiny bit of water could have been in the motor.I pointed out to him that the feature he says does not work is shown in  a picture working fine but since he is so unhappy to return both filters for a refund. He replies and says that he doesnt know if the filter works or not but that it looks like it won't work. He also does not want a refund. He said " I am not the type of person who complains just to get a refund but I will be letting my feedback show the type of product you sell".  As I said these filters were not cheap so if there was really an issue, wouldn't he want the refund?  I think he is fishing for a partial refund so he can keep the filters . What do I do with this guy?

Selling discussion

Jul 27, 2015 1:13:12 PM PT

What do I do with this buyer?

Never seen it this slow,  not ever!  I had a potential customer message me through a listing asking , Did This Sell?  Did what sell????  I could not see the listing or item number picture NOTHING!!!!  I think its time to throw in the towel.  Something just does not seem right. not here, not anymore.

Selling discussion

Jul 28, 2015 3:56:18 PM PT

this is the worst i have ever seen it!

I just had a customer contact me about one of my items. He said that in his search results, the price shown that it was $19.99, but when he opened the listing to view it, it showed it was $49.99..but actually it was neither..its $29.99  anyone else ever have this complaint?

This was the item in question.. and it does concern me, and could possibly be a reason behind the lack of sales over the past few months

http://www.ebay.com/itm/acrylic-display-stand-for-Star-Wars-Jabbas-Tatooine-Skiff-POTF-/261964176195?ssPageName=ADME:X:AAQ:US:1123

Selling discussion


I bought a record and paid. The seller had other records I wanted. I had the courtesy to ask before bidding if I could pay August 1. He cancelled my PAID order, refunded then blocked me from bidding.

 

The reason he chose for cancelling was, "item no longer available."

 

I spent a lot of time on the phone complaining to eBay, but all they said was to watch and see if he relists same item. He did relist 

same item. Again and again I was on the phone with eBay, with reps telling me, "Yep, that's the same item; we will suspend him." Yet, nothing was done. Nothing.

 

Relist: http://www.ebay.com/itm/ADVERTISING-RECORD-CAPITOL-RECORDS-12-TRANSCRIPTION-MYSTERY-DRAMATIC-/161771342141?

 

 

Bidding & Buying discussion

Jul 28, 2015 2:31:42 PM PT

Seller Cancelled, Refunded, Relisted

Hello, I would like to ask if a seller change the description photo in his selling item, if the description photo also change

in my watch list (if i already have this item in my watch list from before).

 

Thanks in advance

Selling discussion

Jul 27, 2015 12:07:44 PM PT

Description Photo

 
 
We had to remove this listing from the site and you're not required to complete the transaction. If you've already sent payment, the sale should process as normal and you don't have anything to worry about. If you have any questions about delivery, please check tracking or contact your seller. If you run into any trouble along the way eBay is here to help. Please visit the Resolution Center to help resolve any problems you may encounter

Member To Member Support question

Hi folks and cheers from Sweden,

 

I have encountered a problem with a seller and I'm unsure about have the situation should be handled.

 

A seller informed me that an item I bought was returned to the seller by local customs. The seller refunded me and wanted me to buy the item again in a new transaction. I think he/she wants to kind of restart the whole transaction or something.

 

The problem is that an item that is just refunded is put on the list of Unpaid items on the buyers account. I keep telling the seller that this is what happening on my side but the seller has now refunded me a second time.

 

Has any of you guys encountered this type of problem?

 

I know that it's possible for a seller to send a request to cancel an order the proper way but it should be done before the item has been shipped. I don't think the seller can make that approach now.

 

What would you do?

Bidding & Buying discussion

Jul 29, 2015 1:03:04 PM PT

A seller keeps refunding me

 

I recently received a shipping score defect for tracking not uploaded within handling time and scanned by carrier because I put my store on vacation for two days, (stating my return date) but the system still expected me to upload tracking info on time while I am away. CS said I needed to change my shipping time in my listings. I normally ship the same day.

 

What if I am away for two weeks but still accepting orders for shipment upon return? How would you even set shipping time to 14 days?

 

Selling discussion

After I click respond it takes me to my messages and nothing is there. I have responded to messages before so I know how it goes down. Not entirely sure what's going on here though.

My Account discussion

Jul 27, 2015 10:25:26 AM PT

eBay says I have an unanswered question.

Selling discussion

on a $30.75 item? I very rarely do best offers so I have little idea what would be too low. Suggestions?

Bidding & Buying discussion

Jul 28, 2015 10:46:35 AM PT

What would be a good offer

My Buyer has a non-U.S. based PayPal account - but does have a US shipping address. (I only ship to US Addresses.) He won an item, now how does he pay me? I  have blocks on the country he lives in. Thanks

Selling discussion

Jul 29, 2015 8:32:01 AM PT

Buyer can't pay me

Hello,

 

I'm just a newbie here in eBay, I just recently purchased an item to a seller from China with free shiiping cost. My question, is it normal for the seller that they will not nofity me if they already shipped the item that I bought? It has been 4 days from now since i paid the item that I bought but still I didn't receive any notification from eBay that the seller has already shipped the item to me.

 

Thanks in advance for your answers! Smiley Happy

Shipping & Returns discussion

Hi

This may sound like a silly question to all you fashion experts..but could someone tell me if there is specific fashion terminology that is best used to describe a sweater that is short in the front and several inches longer in the back?Would appreciate any help

Fashion discussion

Jul 28, 2015 10:57:33 PM PT

fashion terminology

Hello ebayers

I bought an item GPS-HD-DVD-CD-Radio-Bluetooth-iPod-USB-MP3-SD  ( 271932598985 )

Tracking number: RI534951882CN

from xsup3rm4nx, the problem is, it has been delvered to the wrong address, i made multiple attempts on contacting the seller but still up till now

no response.

How do i go about getting this resolved?

 Note: I live on GUAM, the item has been delivered to BUFORD, GA 30518.

Edit 1: Thank you for responding quick, 

Member To Member Support question

Jul 29, 2015 12:45:46 PM PT

Item has been delivered

Hi All,

 

I made an offer on an item, and the seller got mad and told me that the price was a 1/3 less than what he was selling for item for, told me he blocked me from all of his auctions and told me to go buy elsewhere.  The funy thing is he never even made a counteroffer and instead belittled me and flew off the handle.  What is this seller's point of even having the "make an offer" with his terrible attitude?  The question I have is does the seller blocking me have any impact on my ability to make purchase from other sellers or dent my rating in any way?

 

Thanks. 

Member To Member Support question

hey . i won the item on bidding and i pay it with echeck and it saying still pending and now i want it to pay with my paypal credit. i was wondering if i can do that. thank you

Member To Member Support question

Jul 27, 2015 6:59:46 PM PT

paying

The item I want to change Feedback on is older than 60 days. How do I change it?

Member To Member Support question

Jul 28, 2015 5:37:54 PM PT

Feedback change

Hey all,

 

I am new to ebay and need some help.  My account has been charged $1.70.  My account was initially charged .30, now it's slowly increasing.  I don't understand at all.  What are these extra fees?  So far I've lost money here instead of making a little.  Frustrating!!!

 

Thanks for any advice or help in advance

Kelli

Member To Member Support question

Jul 27, 2015 4:47:02 PM PT

help with fees?

Can someone please help? . I purchased an item several weeks ago,  the item never arrived, so I selected item not received in the resulotion centre. I messaged the seller  in the resolution centre to ask when I should expect the item to arrive as it had been several days since I had paid. The seller did not respond. Ebay closed the case in my favour and I was issued a refund.The item and postage was around £8.  After the case was closed ebay messaged me saying the seller had contacted them and told them they had posted the item and that I should have received it, and that if I had received the item I should contact the seller to resolve the issue of the refund. The item never arrived and so I had no reason to further contact the seller. However the seller then sent me a message asking me to be honest if i had received the item and that they had posted it and had proof of postage and they had seen that ebay had taken the money out of their account to refund to me. I responded stating again that I had not received the item and that I had opened a case as prompted by ebay, through which i messaged the seller and had had no response. the message was rather accusatory , implying I was being dishonest. I decided to leave negative feedback, something I have very rarely needed to do, I never received the item, the seller didnt respond initially when I opened the case and subsequently sent me what i felt was an inappropriate email. I have today had another message from the same seller threatening me with reporting me to ebay if I dont remove the negative feedback and accusing me of scamming them, and stating they have reported me for opening a case before initially corresponding with the seller to sort things out. Am I wrong for opening a case first ( I was prompted to do this when I selected item has not been received?) and also was I wrong to leave negative

feedback in this case as the seller says it is not justified because I have been issued a refund? 

 

The whole transaction has spolit what has always been a very positive experience on ebay so any help would be much appreciated in terms of what I am supposed to do next!

Thanks in advance

 

 

Selling discussion

Dear eBay Community,

I may not be the first and definitely will not be the last. I saw one of those too-good-to-be-true silver deals on ebay.  I put in a "feeler" bid far less than spot, just to see that there would be the usual automatic bid that would cancel mine. To my shock my bid stayed the highest and i won 5 OZ of "Pure silver" for $63 (And that was over a month ago when silver was slightly higher.) My fishy antennae was activated and I began to do some research which revealed in no time that the coins were fakes. They did not have the denomination stamped on them and that was a dead giveaway. I contacted the seller immediately and asked if the coins are genuine, stating that the listing was misleading and that if they were not real -I DID NOT WANT THEM.  The seller was gracious and offered a no strings attached cancellation, while CLAIMING that the coins were indeed real. In broken English, probably google translated from Chinese, the seller said things like "My project is real", and "they are real panda coins" all phrases which may have been honest and just poorly translated or may have been cleverly designed to look that way while avoiding answering the bottom line ARE THESE TRULY .999 SILVER. I don't care if they are Pandas - i can see that, i don't care that they are real- i wasn't expecting to receive an imaginary coin in exchange for my 63 dollars.    After making the correct decision i asked the seller to cancel the order despite the fact that they were real. He agreed and i was happy. 

I began to investigate further and found that this guy had been around on eBay for a year and had a feedback score of some 200 or so and 100% rating. Pretty impressive - until you consider that for an ENTIRE YEAR this guy had sold little glass penises and other weird **bleep** mostly for a couple bucks and most of his feedbacks were from the same user names. 

It is not hard to imagine the scenario what may be going on in China right now. A new user creates an eBay account. He buys 250 dumb trinkets and sells each for $1.00 to a bunch of previously set up eBay users. He then leaves glowing feedbacks for himself. He also gets the occasional stranger who stumbled upon his listing and adds to the mix of feddbacks. A clever trick to sell erotica, so you can attract more bored, horny guys to your store. After a year or so, you roll out the Pandas all made of 0% silver and list hundreds of them over the course of a few weeks. Here is the clincher- delivery time from China is about three weeks. Worst case scenario you have three weeks of selling before your first negative feedbacks begin to pour in. You have the added bonus of the uneducated customer who gets his/her coin and says wow  it is beautiful and puts it away without ever bothering to check if it is genuine. They leave more feedbacks. You have now made a couple hundred sales in those three weeks to a month before the S**t hits the fan. Potential earnings of 10K-25K. Retreat to your hideout, shut down your eBay name and start again (with another account that you started a year ago.) 

This is exactly what is going on andn eBay knows it. I propose that eBay does something about this. It is not my job to figure out the algorithms that can be used to determine a users credibility per the item being sold, but i am sure that the count of distinct users who left feedback and the categories in which they were left could go a long way in making a feedback tell a much fuller story and save people hundreds of dollars.

If you have been a victim of this- chime in- help save another newbie from this disturbing trend.

Member To Member Support question

Jul 28, 2015 9:47:32 AM PT

Chinese FAKE Pandas Not Real Silver BEWARE

Hi, does anyone know if sellers can charge a "tax?" This seems a bit strange to me that they can charge for the item and add tax to a used item. Just trying to figure out if this is some kind of hidden upcharge. Thanks in advance.

Member To Member Support question

Jul 27, 2015 7:42:52 PM PT

taxes

I sent refund via paypal on the 27th. It shows as instant and sent. Buyer sends message refund is not in paypal as of today 7/29. I sent message regarding provided e-mail address. If it turns out buyer has provided wrong e-mail, whos responsibility is that? Also if she paid by credit card (I don't know), would she still be notified via paypal?

Buying & Selling Basics discussion

I mailed the package on July 25th from California to Iowa.  The tracking info has not been updated by USPS as if there has not been any movement.  I called the post office and it is the same.  My seller is anxious as he needed it quickly.  How long do we wait to consider it lost in the mail?  When is he entitled to a refund?

Shipping & Returns question

I am suspicious of the buyer who just bought my Laptop, they claim that the payment though Ebay didn't work and Ebay told them to ask me for my Paypal email, so they can pay. If they pay in this way, not through the invoice, so I still have seller protection? Are they trying to scam me?

 

Thanks.

Member To Member Support question

Jul 29, 2015 9:43:32 AM PT

Avoiding getting scammed

before auction ended i was in contact will seller asking if PICK UP was available since seller and I were located in the same city.

Seller responded that Yes local pick-up was available and i provided him with my personal direct contact information.

After auction was completed, i received direct invoice from seller with not only winning bid price but also SHIPPING and 

LOCAL STATE SALES TAX.

Can seller add sales tax on an item?  

I somehow seriously doubt that ebay seller has a STATE license on which seller would need to pay SALES TAX and seller

is just passing on the tax to a buyer.

 

Can someone please explain to me how seller can charge STATE SALES TAX?

 

I am willing to pay sales tax if seller provided me with a copy of State and even Local business license which require seller to pay tax

or shows me tax return indicating that seller has claimed items sold in the past and collected sales tax and actually claimed that tax

on state tax income statement.

Member To Member Support question

I have not been selling very long, maybe 2 months. I have a buyer that will not pay for their item and will not communicate with me. I have attempted to contact the buyer several times and I have been polite each time. I checked their ratings and they were 100% good with nothing but praises for this person as a buyer. I went ahead and opened an "unpaid item case" but nothing has happened and I don't know what to do now. It has been several weeks since I opened the case. Please advise

Member To Member Support question

Can i count on recieving an item by the date shown on the order confirmation. If the item arrives after a case has been opened what happens?

Member To Member Support question

Hi , I recently bought this item (http://www.ebay.com/itm/350949836306) which shipped on the 26th of June. I have not recieved it till now. I opend a case and contacted the seller and he said he on the 23rd that he will ship it again and it should reach in 15 days otherwise he will give me a refund. 

 

What should I do? Ebay will step in today after the 28th. If i wait for 10 more days for the item, will my case close automatically?

Buying & Selling Basics question

This is my first post on the ebay community. I was looking at my invoice and noticed all these "Special duration fees" and freaked!!!!!!!!!!!!!! I guess we get penalized for trying to sell more faster????????? I know me stopping selling on ebay wouldn't mean a thing but this fee is outragious and the few items I just sold, I went in the hole on because of this fee!!!!!!!!!!!!!!!!!!!! I know there is cost to every thing these days, it seems like the old addage, the rich get richer and poor get poorer would apply here!!!!!!!!!!!!! I know this comment will probably be overloked and ignored by many but this fee is a little over the top!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Member To Member Support question

hi, i received a piece of pottery that had undisclosed damage. the seller had a "no returns" policy. i opened a "request for a refund" on 7/23. the seller responded to me through "ask a question" and acknowledge the damage and said she would take a return for refund, but she did'nt directly reply to my "request a refund" e-mail. in my pending case  it states ebay will "step in" and assist if no response by 7/28. i just checked the case web page and there is no link for this "ebay step in" feature. what should i do? i don't want to just mail the item back without any formal process being done, seems to risky. any ideas? thanks

Member To Member Support question

Jul 28, 2015 11:28:53 AM PT

requesting a refund "ask ebay to step in"

Hi all,

 

I have been ebayseller for 15 years, 40000 transactions, 100%feedback, powerseller.

Now my shop was restricted after cancellation of a few transactions in agreement with the buyer..

 

Now i loose my income , because i get no chance to reopen my shop.

 

I still cannot believe this nor accept seen the work I have done over the last 15 years.

 

What can i do ?

Please some tips.

 

Alainscollectibles

Member To Member Support question

Jul 27, 2015 9:10:35 AM PT

resrtricted shop

Can I pay by Western Union ???

Getting Started question

Jul 27, 2015 12:33:38 PM PT

Can I pay by Western Union ???

As a buyer, where does it say I have to leave feedback first?  I had a friend say to me that his seller want leave feedback first after he purchase a $.9.99 item from this seller.  The seller told my friend that he will post feedback as soon as he was happy or not with his purchase ... Something along that they would like the chance to fix any issues.  I do not understand Is feedback still voluntary for a seller?

 

 

Ok... I see some replys.... So if I was the seller and a buyer left me a NEG for not leaving feedback first... Is that fair?  Will eBay remove it?

 

You see, I only sold one or two items since I been on eBay and was thinking to do it again...But this kind of stuff stop me.

Member To Member Support question

Jul 28, 2015 8:12:56 AM PT

Who suppose to leave feedback first ?

I purchased an item on Ebay.  Carefully checked the shipping charges, $17.00.  Decided to buy.   Now the Seller is emailing me asking me for for $43.00 MORE to ship to me.  Can I hold the Seller to the posted shipping charge?

 

I don't know how to reply to the people who left comments so I am thanking this via my original message, and will use the wording suggested by Madonna.  I didn't think I needed to pay the extra shipping but needed to make sure I was in the right to refuse the additional postage requested.   Thank you again.

 

I contacted the Seller and gave them the reply that was suggested.  The Seller turned around this morning and cancelled the sale and refunded my money.   Is there a way I can make them ship me my purchase?   How do I contact Ebay to report them for this unethical practice?

 

Right now, although I still want the item, I'm focused more on principle.  Thank you for any suggestions.

Member To Member Support question

Jul 28, 2015 9:07:06 PM PT

Seller wants more money for shipping.

I have three buyers that have not left feedback in approximately one month since their item was delivered. I know for a fact that the items they recived were in great condition and working, and they all got great deals (I actualy lost money on the deals but still sold the items anyway). How do I get them to leave good feedback? I've contacted them twice via EBay contact the buyer option (I have left great feedback for all 3 already).

 

What Can I Do?

Member To Member Support question

Jul 27, 2015 9:18:01 AM PT

No Feedback left

Seller sent package to his own address and it is marked as delivered but to his own address. What do I do in this situation? I have already paid for it and everything.

Shipping & Returns question

I am more of a buyer than a seller on Ebay. I sold a watch and I did not indicate if it was authentic or not as I do not know and I did want to make false claims. I simply stated " what you see is what you'll get ". I took plenty of pictures so the potential buyer could see exactly the product they would be getting, so there would be no issue. It sold for $360. 9 days later, the buyer claimed the band is fake. Upon google searching what to do in this situation, all signs lead to do a return. Foolish me accepted a return, before calling eBay. When I called, I told them the situation and they told me it sounds like buyers remorse and that if i had originally not accepted the return request, it would have cancelled due to me not claiming the watch was real or not. However, the watch should be here within a couple of days. What recourse do I have, if any? I do not want the watch. Am I just out of luck and have no choice, but to refund the buyer or do I have some hope?

Member To Member Support question

Member To Member Support question

How do I change my account username?

 

 

Member To Member Support question

Jul 27, 2015 12:43:02 PM PT

Account username

Hi I am listing my new in box/packaging parts (furniture kit) for an AR-15 no functioning parts of a gun they are a trigger guard and a hand guard - multiple people are listing the exact same item but mine keeps blocking me from listing it - why is this?

Member To Member Support question

i'm from germany and i want to call ebay-england.

Is there someone, how can give me telefon number please?

 

thank you

Member To Member Support question

Jul 28, 2015 12:10:59 AM PT

calling ebay in england

hi just wondering does any one know how to fix my address it is looking for city and i am not living in a city so i have entered none for city so my adress is coming out for example 25 galtee view bansha none tipperary ireland what should i be putting in this box to get rid of none.email me soon.thanks

Member To Member Support question

Jul 29, 2015 7:11:06 PM PT

changing address

I need to change a feedback on a item I purchase.

 

Member To Member Support question

Jul 28, 2015 5:31:48 PM PT

change feedback

Is it possible to make an offer that includes a reduced shipping cost? I'm interested in an item (book)  with Best Offer option but the shipping price is $24.99, considerably higher than the $3.99 that I usually pay. I'd like to offer full price but with lower shipping but don't know if that's allowed.

Member To Member Support question

Jul 28, 2015 7:23:17 AM PT

Best Offer

I have an offer on an item I am selling but the offer is a bit low. I know I have some 24 hours to respond but in the mean time, can others offer or is offering blocked until I respond acceptance or not to the first offedr?

 

Thanks!

Member To Member Support question

Jul 29, 2015 3:03:22 PM PT

An offer is made

I  HOPE  EBAY  CAN  HELP   ME   GET   A   SELLER  THAT  CAN  SELL  ME  POWERBEATS  2   WIRELESS  EARPHONE  AUTHENTIC .   I  SEND   QUESTION   TO   SOME   SELLERS  .THEY  ALL    SAID  BRAND-NEW  UNUSED. UNOPENED . UNDAMAGED  ITEM.   100 %   AUTHENTIC .   SAME   STORY .  ONE  SELLER  SOLD   ME    FAKE   AND   OPEN   ITEM .   EBAY    HAD  TO    STAND    IN.    REFUNDED.    THANKS............THANKS..... YOU....EBAY .   I   HOPE   I   DO  NOT   HAVE   TO   ASK     HELP  AGAIN  .  CAN   EBAY     RECOMMEND   ME  A   GOOD   SELLER.    I    PROMISE  MY   SON    TO   BUY   THIS    WIRELESS  EARPHONE ..        CAN    EBAY    HELP  ME   AGAIN ..     THANKS   EBAY  AGAIN  .

Member To Member Support question

Jul 27, 2015 9:18:23 AM PT

Checking of sellers

Okay, after reading your feedback......I removed it because I did not know I could not talk about the situation. Yes, I did return the item and it was received. Why would Ebay remove a negative feedback? I did not say anything mean.....just the bad experience. Thanks for the feedback! 

 

 

. It's not posted on her feedback and on my end it indicates that I left feeback.......did she have an option to delete it so no one could see it?

Member To Member Support question

Jul 28, 2015 9:58:16 AM PT

Feeback

Hi: I have about 145 positive feedbacks but only a 102 score next to my name. Lately I have bought quite a few items but my number hasn't moved from 102, and I have received feedback from every purchase. Am I missing something?

                                                                 Thanks, Tom

Member To Member Support question

Jul 27, 2015 6:34:01 AM PT

Feedback numbers

So, if I have one item in multiple colors, how do I create that listing?

Member To Member Support question

How do I increase my selling limit? 

Member To Member Support question

Jul 28, 2015 5:02:43 PM PT

Increase Selling Limit

My monthly selling limit has been at $0.00 for almost a year now.  Please help.

Member To Member Support question

Jul 29, 2015 10:36:47 AM PT

Monthly Selling Limit

Okay so I wanted to start the resolution process but I get this message:

 

We're sorry there's an issue with this purchase. Unfortunately, PayPal reports that we can't open a case for this item

 

I paid with a paypal account. And I have opened upa dispute on paypal as well could that have something to do with it?

And can you tell me what can I do?

Member To Member Support question

Jul 29, 2015 8:22:02 AM PT

Item not recieved

How I can inform my buyers that I will be in vacation and maybe will not able to ship items during this time!

Member To Member Support question

Jul 28, 2015 12:36:45 PM PT

seller is in vacation

Member To Member Support question

Jul 28, 2015 8:14:10 PM PT

Never received

 Hello
Do I want the question widget up as they are in the picture ???
Are you up on time ???

Member To Member Support question

Jul 27, 2015 9:42:45 AM PT

question

I never heard back from seller.  Its like they dropped off the planet.  So,I want my money back.  Its been since July,22.  How do I get my credit back?

I emailed 5 times.   No communication...item was never sent.  Seller had good marks and bad marks so I took a chance.  I am out 22.00.  Not a lot but I definately want my money back.

Member To Member Support question

Jul 29, 2015 4:10:25 PM PT

reimbursement