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Is this a trick question from ebay?


If I click no or I don't know, will they do something to me?


Also, what happens if I click the box that says "I am having more success selling through other channels..."?


I don't know...I just have an urge to click it as they've done nothing but frustrate me to no end.


Does anyone at ebay even look at these ebay surveys?



Selling discussion

Nov 24, 2015 1:16:14 PM PT

Trick question?

this is probably the 4rth time i have found a piece of glass made by this maker.

all the other pieces were also miniature (3 vases) but not as tiny.

it is the same signature and it is not that old. this one is dated 1990...

the sig will not show in pics.

and of course i have never been able to make out the sig.

i sold all the other vases for decent money for what i remember.

so this time i decided to post pics here hoping for a maker's id.

the bottle is about 1"+ tall (tiny).

the finish is iridescent.


the last letters could be RY... the beginning might be St (for Saint?)....






Pottery, Glass & Porcelain discussion

Hello - I was hoping someone could help me with the pattern on this punch bowl. It has 3 mold lines - not sure if that info is needed. Thank you in advance.





Pottery, Glass & Porcelain discussion

Nov 22, 2015 8:55:44 AM PT

EAPG Punch Bowl - Help Please

Well, It looks like someone thought I could be scammed. I sold this cluster for $105, and before the day was over, another user came up with the sold listing and said, "I really want this cluster, what would it take for you to sell it to me?" I actually went digging because I like to keep a few on hand in case of an issue. The one I sold had 119k miles on it, but found an identical on with 116k miles on it. I took pictures and said, "Sorry but the one in this listing has been sold and is being shipped. I have this one which I will let you have for the same price. Let me know if that works and I will set up a private sale." I got no response. Then days later I get a return request. Says, Item doesn't fix, mechanic said too much trouble to install. BIG RED FLAG! It is held in by two T20 torks screws and all 3-Series BMW Cluster have the same connectors, they were cosmetically altered in looks as time goes by, so I knew this was incorrect about it not fitting. I accepted the return and videoed opening the box. To my non-surprise the cluster I got back is not the cluster I sent him. \


The one sent:


Cluster sold and sent



The one returned:

The one returned


One can clearly see that the rev limit (The RED line on the Tacomitor) runs starting half way between 6 and 7, where the one I got back started on 6 and ran to 7. So this is what I have done so far...


I messaged the buyer with the following message.

"I video taped this return. This is not the cluster we sent you. You have one chance to make this right and send the correct cluster back, or I am going to the post office and file mail fraud charges against you which holds a penalty of 20 years in prison. This could have been just a mistake, but don't take me for a fool."


I almost immediately get the following responce...

"The car is at the shop still I don't know what the mechanic did but if he send the wrong one back I have no issue sending the correct one. Sorry I am not aware of what's going on. But we can swap them soon as I ask. Them what's up"

My reply was this:

"I take that this was a mistake. Just so you know what I am talking about, all you have to do is look at the red markings on the revolution limits to see the difference." and sent the two photos for his reference.


I will keep you all posted as this continues. I think this will get resolved without any further ado.



Selling discussion

Nov 22, 2015 1:39:50 PM PT

Someone thinks I can be scammed...

30-Day Summary
Total bids: 9103
Items bid on: 7303
Bid activity (%) with this seller: 99% Help
Bid retractions: 7
Bid retractions (6 months): 81

Selling discussion

I've had approx 600 sales or so since I started selling and have never seen a buyer like this-10 negs/neutrals of their last 20 purchases. So I have a 50% chance of getting my first neg!

I upgraded (free) shipping on an item that could have gone first class (it's going cross country)-hope that makes them happy!

At least I won't have to wait as long for "their opinion" to hit my account!


Selling discussion

Nov 23, 2015 1:10:56 PM PT

Please Wish Me Luck With This Buyer!

I have this wanting me to download everytime i open ebay . smart_tag.js from secure-gl.imrworldwide.com


What is it?  is it safe?


Shows up only on main ebay page, when I refresh, open new window/tag, only happens on ebay

Using desktop pc windows 10






Looks like Ebay either fixed or removed that java script that wanted us to save or download smart_tag.js

Cause I no longer get the download message

Getting Started question

People put stuff on for sale, and people are able to buy it  24 hours a day, 7 days a week, all around the earth, in different time zones. No specialized sale times, on and off switch, selling spurts, being controlled by the state, like a clockwork orange, or 1984. discriminating against certain sellers, trying to control buyers into buying from certain sellers, treating us like children. such control issues, such childishness, such evilness and incompetence. Amen Happy Thanksgiving!!!

Selling discussion

Nov 22, 2015 4:35:40 PM PT


Well, I knew it was only time before this would happen again.  I had a big order, YEAH, from someone in China ICK.  Last time that happen they bought about the same amount of items and then all my Victorian Designs ended up in the China manufacting companies.  Once again, everything basically that is an art deco pin or brooch was bought in quantities, guess so they can be distributed out to everyone.  I don't know what to do, it is being shipped to some auto fabric dealer in California and her ID says China, her living place is China.  


Also she didn't ask for a combined invoice so she paid over 200 plus for shipping.  Which for some reason ebay won't call paypal anymore so I can't get any refund for whatever I refund back.  This has been a constant argument with ebay from the last 3 years.  They know it is wrong, they just keep doing it.  But here I am once again, having to ship to a US address and now my design that I keep finding and having made will be out there for the entire world, of course with free shipping.  Ebay told me I had to ship, since it was a USA address and that they no longer talk to paypal so no money back on the shipping end either.  I don't want to ship, what do I do.

Selling discussion

Good evening.  I am inquiring if TSR's receive a discount on shipping fees.  I thought I remember reading that on this board, but I am searching the help section on  ebay and all I'm coming up with is the 20% on fvf with same-day or 1-day shipping.  Can someone please advise if there is or isn't a separate discount on shipping fees?  Thanks so much in advance.

Shipping & Returns discussion

Nov 22, 2015 6:44:24 PM PT

Do TRS's get a discount on shipping fees?

That they were looking at my helmets on ebay and below my listing it says buy Zox helmets on Amazon ugh we are doomed

Selling discussion

Nov 23, 2015 9:41:43 PM PT

I was just told by a friend

I shipped an audio component in a USPS flat rate envelope, the buyer claims that it was damaged in shipping.


I put the component inside of plastic bags to protect from moisture then put it in a box and them put it in the flat rate bag. He claims that a 1/16" thick stainless steel face plate was bent in the mail. The item cost was $50, I told him to contact USPS and let them know what has happened because under normal circumstances this should not happen. He tells me that he is thinks it is my fault and will see me pay. My question is how do I get him to file the insurance claim when he refuses to? I cant see this happening unless the package was severely mishandled, therefor I deserve compensation for my item that was destroyed in the mail.


I do not think I have the original reciept for postage, will I need it?

Shipping & Returns discussion

Nov 23, 2015 2:24:09 PM PT

How to handle this?

I sell batteries on here, and we get a lot of orders daily for them. We handle hundreds of battery orders daily on multiple sites, so of course mistakes can happen and I always try my best to fix them. I recently had a buyer report to me that they were sent the wrong kind of batteries (they ordered AA, recieved AAA). This doesn't happen often, but I've experienced it enough to know what to do, and generally instances like these are dealt with quickly and everyone is happy. Of course, I accepted that it was our mistake for sending the incorrect batteries, despite having no proof, and gave the buyer a couple of options for rectifying the situation. The options were as follows:


1. Return the batteries (I pay shipping), and recieve a full refund.

2. Return the batteries (I pay shipping), and I send them the correct batteries.

3. Keep the batteries and recieve no refund.


The buyer has not opened a return case, and this has been purely through the messaging system. The buyer is repeatedly telling me that he "can't" return the batteries, that I'm playing a game with him, he doesn't have time for this, etc. etc. - generally just giving me a hard time. I keep telling him the only thing I can do is what I listed above. He is unwilling to send the batteries back in any way but still wants me to fix the problem- I haven't even asked from proof that he did recieve the wrong ones, as generally they just return them and whether they're wrong or not we give the refund. I'm beginning to think this guy has used the batteries and is just trying to get more money/free stuff from me.


What should I do? I don't want them to leave nasty feedback, and I've always been extremely accomodating when it comes to fixing problems with buyers but this guy has been going back and forth with me for weeks now about this.

Shipping & Returns discussion

Hello, I'm stuck in a loop with ebay support and don't know what to do, I need help.


Here's situation: I bought an item on ebay listed used (Electronics, computers), seller described it as "fully functional" in the listing. So I bought it. Item arrives, it's completely Dead on arrival. I messaged seller, and seller responded saying they agreed to issue me a refund if I send it back to them. So On good faith, I went ahead and sent it back. Seller confirmed he receieved it back, however he has not issued the refund to me.


I've never had this situation before and I tried opening a case to escalate it to ebay support under buyer protection but now I'm stuck in a support loop. I go to the ebay resolution center and click on "I received an item that does not match the seller's description.", then click the blue Continue button, and click on the listing for the item in question, and it goes "A return request is already open for this item." and just has a link to click on "View the return status". So I do that, and it says "If you have not agreed on a solution or the seller has not responded by Nov 23, 2015, you can ask us to step in and help." ... Okay? So I can't figure out how to -DO THAT-.  If I go back to resolution center and click on "Contact Us" (Blue Button on the "Select the item you need help with" screen at the bottom), it goes down to "Select the item you need help with." and just below that it says "To help us send your report to the right agent, please give us more details by selecting an item or entering an item name, item number, or a member's user ID. Follow the instructions to complete your report." So.. I click on the listing for the item again, and then it goes right to the same "A return request is already open for this item" screen, with the only option being "You can view the return status for more details."  Below that on the bottom under "Contact Options" it says "Please follow the options we've provided to resolve the issue." But there's nothing to click on to do it and there's no contact option.


Please, someone tell me how to escalate this? I've waited the alloted time on the return request, it's time, and it's been 6 days now and no contact from seller and no refund. I'm worried I'm going to run out of time and lose my $200 on this deal because I waited too long. But I can't find any other way to escalate this.. Smiley Sad Smiley Sad Smiley Sad Smiley Sad Smiley Sad

Bidding & Buying discussion


I had a van for sale. I received 11 bids for it from four different bidders, 3 of them had ZERO feedback and one of them had a feedback of 1.  The winning bidder, of course has not paid the deposit and has not responded to any of my emails.  So now, I have to wait for eBay to give him 7 days to pay (which he won't) before I can relist it and get my Final Value Fee refunded.


How can I prevent this from happening? All of the 0 feedback bidders were from brand new accounts as well. Is that just some strange coincidence? Of course not!  I'm pretty sure that none of these bidders actually planned on buying the van. I'm sure they all had some sort of plan to try to scam me out of my money. One of the bidders was from California, and the van (which needs to be towed) is in Connecticut !  





Selling discussion

Nov 24, 2015 6:36:14 AM PT

Problem with Zero Feedback bidders

I have two active promotions right now:


1:  List FREE - 1,000 auction-style or fixed priced listings (ends 11/29/15 23:59:59 PST)

2:  Save on final value fees - $10 cap for first 100 sold items (ends 11/30/15 23:59:59 PST)


I want to have my new listings allocated to the 2nd promotion, but they are getting allocated to the 1st promotion (presumeably because it ends earlier).


Any thoughts on how I can do this?


Thanks =)

Selling discussion

I list 90%+ of my items just using eBay's simple listing wizard.  And it works for what I need.  The problem is, on every single listing, I have to go in, select buy it now as my method, select free USPS First Class shipping, etc.  Is there anyway to make the listing wizard remember my preferences?  It would save a ton of time.   

Selling discussion

Nov 22, 2015 8:00:26 PM PT

Make eBay remember your listing preferences

Ebay for New Sellers a 21 day hold to get paid Ok so not fair we as sellers ships items in 3 to 5 Days and to hold payment for 21 days is so not fair.Reality if I buy something and its not as described I will report it in less than 4 days.I thank a 7 day hold would be fair. Its like Ebay dont wont new Sellers.In truth not all on here wishes to sell 25 items a month.

Selling discussion

Nov 24, 2015 7:59:19 AM PT

21 Day Hold PayPal

Item I bought & paid for on the 15th not shipped on promised dates. I have contacted the seller 3 times with no reply. Hx shows this has happened before. What should I do next?

Shipping & Returns discussion



I don't know why they show in my listing...  I didn't see them when I created it, or when I revised it, so I don't know how to fix them or just get rid of them.

Selling discussion



Does anyone know if there is a way to find out what the Global Shipping Program will charge the customer for shipping? I called ebay, and their representative said they did not have a way of calculating it - it was up to the Global Shipping program. He did not volunteer that there was any way to contact the program directly for an estimate.


It seems only reasonable that customers would want to know the shipping costs before committing to a purchase. I had a set of books listed, with the global shipping option selected. A potential customer asked what it would cost to send the set to Serbia, and I was put in the position of saying "I don't know, and apparently there is no way to find out". It is particularly annoying that in the listing, a customer can click on the "show details" for shipping options, select the country they want information for, and the response is "contact the seller".

Shipping & Returns question

Nov 22, 2015 12:01:16 PM PT

Global Shipping Program cost to buyers?

I am getting requests for shipping cost quotes. I thought it was generated automatically, but when I view my listing from a devise not signed in to my account, I see that the listing has a "ask seller" by the shipping cost. People have been supplying zip codes, but I can't figure out how to give a quote. I'm using the mobile app.

Shipping & Returns discussion

I received an email through eBay that says they are writing me on behalf of the buyer and they are requesting I send the buyer an invoice through PayPal due to site technical issues through eBay.

The buyer wishes to inform me they have every intention of paying for the auction but can only due so through paypal invoice.

Is this a scam?

Selling question

Getting Started question

I got a bad screen and I sent it back for a refund the seller has not yet giving my full refund back he asked for me to do a follow up on my negative feedback so i did and he hasnt answered any of my messages since then, ive tried getting help from ebay but it says i have to contact the seller first which i have and still nothing.

Shipping & Returns question

I know I can block bidders for this reason, but am I allowed to tell a bidder who has contacted me trying to negotiate my price/shipping down (even though I don't list Best Offer as an option) that, because they've left numerous negative feedback for other sellers, I don't feel comfortable doing business with them?  I wonder if buyers realize that many sellers review a buyer's feedback left for others (since true 2-way feedback was taken away from sellers many years ago), and if it would help some buyers from being so thoughtlessly trigger-happy with the neg FB.

Selling question

HELP PLEASE!!!! I am about to upload 400 auctions,and my Turbolister says that my IAF token has expired.
How do I fix this PLEASE?


Selling question

Nov 22, 2015 8:02:11 PM PT

IAF Token

How long does seller have to ship the item?
I won and paid on November 15 and the only message I got said that their grandson turned of their notifications. The estimated arrival was November 21 and in the listing it says that they ship in 2-3 days and it would go out priority mail. Today is the 23rd and I am not getting reply to messages sent. I only paid $.99 free shipping and I think that why they don't want to send it out. What do I need to do?? Thanks

Shipping & Returns discussion

Nov 23, 2015 7:52:47 AM PT

not responded to messages sent

Why do Ebay hold funds after sales for New People for 21 Days.Thats really to long. I sold item as a No Return Pictures showed exactley what they were gwetting  (Jewelry) sent with  tracking info, but I will not see any money on sales for 21 Days REALLY , and  Ebay thanks thats fair?

If a seller has to ship item out fast then the buyer should have to report damages Fast THATS FAIR> < on most items like Clothing Jewelryand Home Decor items.These  items it dont take 21 Days to find its not as stated in listing Maybe give Buyers 7 Days to report Damages or not as described THAT WOULD BE FAIR>  Ebay really needs to stop Punishing new sellers who dont wish to sell 24 Pluss items a month. I thought the tracking would Prove item got to her guess I was wrong.

 She did email me Loved item but she didnt leave feedback (Ok she is kinda new to so I dont look for a feedback from her from what Im told some on Ebay dont leave feedback anyway , but trust me Problem with item you here about it in less than 5 days.

I fell like 21 days thats way to long to waite to get paid for Jewelry items or clothing for that matter Its like Ebay only wonts people who wishes to sell allot of items not ones who only sells maybe 10 a year. .As for the new sellers we get 21 Day before seeing payment for item WOW So not fair......

Not Happy Deborah

Selling question

Nov 22, 2015 5:27:12 PM PT

21 days to get your mony

 I hope someone can help me. I'm having problems when I try to attach photos of, say, damaged merchandise to a message to an eBay seller. Sometimes it works, sometimes I try until I'm on the verge of tears, and can't get it to work. I've gotten things settled with the seller this time, but I want to find out how to do it the next time this comes up! I click on "attach photos", I click "ok", I will follow the rules, I click "select photos from your computer", I click on the photo I want to attach, it is highlighted in blue, and I click on "open", whereupon, usually, the box below where the photo should go is filled with "! No response from server. Please try again." Sometimes it works, but usually it doesn't, and I swear I'm doing the same thing every time! The seller I just talked to says that it's eBay who's messing up, not me, but of course I can't call them- my question has nothing to do with any of the choices you have to select from in order to reach Customer Service. Any suggestions?

Bidding & Buying discussion

What do I do if the customer says he didn't receive the item but tracking says it was delivered to his address?

Selling question

Hi trying to figure this out this had a dice inside so not sure if it is a game??

Antiques discussion

Nov 23, 2015 10:32:11 AM PT

Japanese lacquer dice nesting cup game??

Buyer requested a cancellation, i obliged. Several days later they paid. What do i do? I have 1-day shipping for items and tomorrow is monday. I have contacted the buyer through ebay and paypal several hours ago. Do i ship this, wait it out or what? I do not deserve a defect for following buyers request and non-response x.x Thanks!  Edit- Buyer has not accepted the cancellation either.

Selling question

Say I'm over my free allotment, I then list an item and I pay the $.30 insert fee.  If the item doesn't sell and I want to relist, am I charged another $.30?  And if I am and the item then sells, do I get $.30 back or the $.60 that I've paid at that point?  Thank-you!

Buying & Selling Basics discussion

Shipping & Returns question

I have a NO RETURNS ACCEPTED policy defined on my seller account.  I also clearly state this in the description section of every listing under my "Purchase Details" section that follows the description of each item:  "NO RETURNS accepted, so please ask any questions prior to purchase!"


I received a Return Request (first ever) today from a seller who stated reason "Doesn't fit" and put in the comments:  "This item (jacket) is not real size. It's too small."  However, I put detailed measurements (which I list as Approximate Measurements) for chest, shoulders, sleeve length, and overall length - with a description of how each measurement is taken.


I know that I do not have to accept the return, or choose to and either pay the return shipping or have buyer pay return shipping.  I really do not want to accept the return as I feel I am not in the wrong since I listed the jacket's measurements AND have No Returns Accepted defined for my Return Policy AND state in the listing description that I do not accept returns and to please ask questions before making purchase.  


What are the repercussions that I would incur for declining buyer's return request?  I assume they would be able to leave me negative feedback, impacting my 100% Feedback Score, correct?  (I checked their Feedback Profile and they have never left feedback in the little over a year that they have been on eBay, but have only received 10 feedbacks from sellers.)  What other consequences might I face from refusing the return?


Suggestions on what to do???


Thanks for your advise!!!



Shipping & Returns question

I chose calculated shipping for my listings. I have gotten some requests for shipping quotes. I have entered weight and dimensions of the package in the shipping section of the listing. I have not been able to figure out how to input a zip code so I can supply a quote. I have tried both the mobile app and mobile Web page.

Selling discussion

Nov 23, 2015 10:02:15 PM PT

how to supply a shipping quote

Does anyone know where to find the place to leave a message that a seller is away so I can leave details about how long I will be away from home (and computer)?

Selling question

Hi need help identifying this amethyst stone can anyone help thanks!!

Jewelry & Gemstones discussion

Thank you in advance for any help I may receive with this question. I recently acquired 7 wooden figurines. Each figurine represents a man doing some kind of physical labor. Some have an ax, some have a pick ax, one is walking with a shotgun, one is raking hay, etc. Each figurine appear to be made of a wood or wood like composition. Each figurine is approx 9 inches tall. The tag is marked with a crown above an N and says style CAPODIMONTE. The inside of the tag reads "Questo articolo e decorato nel tradzionale stile CAPODIMONTE Made In Italy. It also has the English translation. The back of the tag read Cetificato DI GARANZA with a PS and ART.N.   I assume this is the certificate of authenticity. I also have 2 much larger figurines of the same style - one of a man relaxing on a bench after a long day and another, larger yet (much larger and on a wooden base). This man sits on a large rock. He is wearing a hat and has a knapsack or some type of bag over his shoulder. One of them is signed A.G. (man on bench). They are by no means beautiful but very fascinating. Any info will be most welcome and helpful. I simply have to start buying stuff I can readily identify! Thanks for looking at the pics below.

Collectibles & Art discussion

Nov 22, 2015 9:31:49 AM PT

Wodden Figurines Capo Di Monte Style?

made a mistake in two orders try to communicate with the seller before I realized shipping but I've failed if I can help I will thank him. Thank you

Shipping & Returns discussion

Nov 23, 2015 8:06:52 PM PT

Adalberto Fernández

I sold an item and it was damaged upon arrival. It was in its own styrofoam cut-out and in its own box, packed with packing p-nuts in another box yet Fedex still managed to break it. I have no problem with that part, I told the lady to request a return and print the label. The return shipping was about  $12.00. I don't even know how she did this but she sent it via USPS postage collect and my mailman knocked on my door and was shaking his head and said he needs to collect $67.00 for the package. He advised me to refuse it, which I did and called ebay to find out what to do about this. Ebay told me I should not have refused it as now it shows that it was delivered and that I must pay whatever the return shipping was plus the original cost of item,original shipping, the $12.00 label that was not even used. I was expecting to pay the $12 return and her original shipping and item cost but to add another $67.00 because the buyer did not want to go to Fedex is a little much. I wrote her and explained that I had to refuse it and to please send it using the Fedex label and she said she would try. I cannot believe that ebay would now automatically give her a refund before she even gets the item back to send it back to me because the 6 day window is in a couple days. She will probably just keep it and I am out the item. 

Shipping & Returns question

My buyer changed her mind & asked for refund.  I refunded through PayPal right away, & asked the buyer to


request a cancellation.  She's asked me how to do that,  so I tried to cancel it on my end & the process


is telling me to refund,  which I already did. I've been away for awhile, has the cancellation process changed?


Help!!  Thanks much

Selling question

Nov 23, 2015 8:06:00 PM PT

How does a buyer request a cancelation

Bought a pair of brand new shoes, had for 3 weeks, very gently worn.  Soles show no wear, they fit great... problem is, during week 3 the side seam split open.


These shoes are defective and the seller is not being receptive to remedying the situation.  He told me his return policy is 14 days, including defective items, but his listing does not specify anything regarding defectiveness.


When I stated that his policy did not specify this, he told me that "Defects could be 1 month, 2 months, 365 days. It could be 14 days. Ebay's 14 day return policy is for all products, all defects."


While I understand defects could happen at any time, I think having the seam split out after 3 weeks of gentle wear is not acceptable.


I am planning on escalating this but would like to know if I even have a case.


Thanks for the help!



Shipping & Returns question

Hi I believe this to be a older photo but is there a way of telling for sure??

Historical Memorabilia discussion

Nov 22, 2015 4:51:48 PM PT

Antique photo ?? Billy the kid ??

A while ago there was the option to bypass logging in into your PP account, and you paid without that route. I never signed up for that in any way. But just now I purchesed something and without going to my PP account I had paid.. How can I change that again? I do not want this, I want to have to log in into my PP acct.


Thank you for any help


Mildred Denney.

Payments discussion

I have a buyer who bought two listings. The price to put them in one box is $7.00 more than shipping separately. Is there a way I can ship them as two separate orders? Ebay is only letting me print one label...



Shipping & Returns question

I had a buyer make an offer. I sent a counter offer for his price if he paid the shipping. The sale went through but it still has free shipping. Do I invoice him for the shipping?



Selling question

I recently shipped an item,had to revise shipping weight,when voiding wrong label made a mistake and voided actual shipping label,what can i do,tried reprinting,but diffrent track number shows that is on package that was shipped,what can i do?

Shipping & Returns discussion

Are bear skin rugs (authentic taxidermy, not faux) allowed for sale on ebay? I have a taxidermy item I'd like to sell. I see all sorts of animals such as wolves, lions etc listed under taxidermy......  Am I correct in hearing that a bear skin rug cannot be listed?


Thank you

Selling question

How do i use the credit on my ebay account??? Ive looked and read everywhere i can think of and can't figure it out
Thanks, Jill

My Account question

Nov 22, 2015 4:14:13 PM PT


How do i use my credit on my ebay account? I have read and looked everywhere and cant figure ir out


My Account question

Nov 22, 2015 4:27:00 PM PT

How do i use my credit on my ebay account?

I was told these may be Fostoria, but I'M not sure, they are emerald green and stand 5" Tall, Thanks !

Pottery, Glass & Porcelain discussion

Nov 23, 2015 9:32:11 PM PT

Fostoria ?

I have registered on ebay.com by mistake.How do I change it ebay.uk please as everything is in dollers not poumds.

My Account question

Nov 23, 2015 10:38:43 AM PT

how to change countries

Length- 2 3/8"


Collectibles & Art discussion

Buyer did not realize that my item is local pick-up only. I cannot ship item. I know how to refund the money but how will i regain fvf and paypal fee? 

Selling discussion

Nov 24, 2015 6:39:06 PM PT

How to cancel a sale

Hi, I sold a perfectly working camera. The buyer contacts me 15 days after he received it, said he just now opened it and that the shutter button is broke. The camera was only used 2x's and I test everything before I even list it. He sent me 3 emails before I even had a chance to reply, which was less then 12 hours. (1st email was sent when I was already in bed) The buyer said that he could have it fixed and that it should be a simple process. I can't afford to refund him the money so I asked him to get an estimate for the repairs. He emailed me about 5 min after the request and said it would cost $85.00, I reluctantly agreed but told him I could only refund part of the money now and I would do the balance next week. However, before I gave him any money back I did some research and found that he sells cameras/camera parts and I found that the shutter button often goes out on these particular cameras, if used a lot and that it is a simple repair. I contacted him about how simple the repair is and to see if he would work with me on the repair cost but he said, no, contacted eBay and requested a full refund. So, I'm wondering, What are my rights as a seller? He supposedly waited 2 weeks before even opening the camera but then contacts me 3x's, while I slept, because now it's suddenly a priority. How do I know that he didn't break it playing with it for 2 weeks? Yet I'm supposed to, work with the buyer and I don't get to express my concerns. EBay just assumes that the buyer is telling the truth and that I sold him a broken camera? That's not right. So, What do I do? Refuse to refund him and have my account possibly tarnished by this or what? Any advice would be appreciated. Thank You!

Shipping & Returns question

Nov 22, 2015 10:55:46 AM PT

eBay's Return Policy

Hi,  I just sold a car here and my bank account was just deducted $125.00. I paid the $44.00 to set up the listing, so why am I getting hit with more deductions? I wasn't aware of any of this. It also seems like I'm going to get charged every month. I hope this is not the case and I almost reported this as fraud to my bank until I did more investigating!





Buying & Selling Basics question

Nov 23, 2015 12:44:46 PM PT

First time seller and fees?

I sold a $500 item on 10/22/15. The buyer has been asking me questions about its operation for weeks and he just told me he really doesn't want it and would like a full refund. My listing says “Seller does not offer returns”, but I always accept returns to avoid possible negative feedback.


I am willing to give the buyer a full refund, and even pay for the return shipping, just as long as I don’t get any negative mark against me at eBay.

I went to the “Sold” items at My eBay and looked at the “More actions” dropdown by this item. There are no options for something like “Accept return and give full refund”. So, I assume that the buyer must initiate the return.


(1) Am I correct that the buyer must initiate the return?
(2) Exactly how does he do this? I will pass on the instructions to him.
(3) If he states that he is returning it because he no longer wants the item, will this avoid me getting a negative mark against me?

(4) If I inform eBay that I have already agreed to a return and full refund, will this smooth the process?
(5) What are the mechanics of the refund? Do I notify eBay when I have the item in-hand, and eBay then instructs PayPal to issue a full refund?

Thank you!

Selling discussion

HI All!! 


Is it really essential to provide a shipping tracking number? i heard if you are not providing a tracking your account can be blocked as a seller.. Please guide. Thank you Smiley Happy

Getting Started question

Helllo, can anyone tell me if eBay reports sales to the IRS??

Selling question

Ne cesito cancelar el bunk beds no vivi cerca del envio

Payments discussion

Nov 24, 2015 9:26:03 PM PT


I sold a heavy electric mobility scooter yesterday.  The buyer is bringing cash and will pick up today.  So far, so good.  Smiley Happy   My question is:  If I indicate I received payment and that the item was "shipped" (because there is no local pick up button), will I earn a defect because there is no online proof that the buyer got the item?  Is it best to leave those 2 spots blank (money received and shipped)?  Will the buyer get reminder messages from EBay to pay?  Will their EBay history be tarnished because the system will think they didn't pay?


Thank you in advance for some expertise in this area.

Selling question

Nov 22, 2015 5:44:21 PM PT

Item For Pick-Up Only

I am trying to become a new seller but am having a hell of a time getting my merchant gateway to work.  My husband and I chose a bank merchant account instead of Paypal because of what we've heard about Paypal always taking the buyer's side about returns. We will be selling estate collection items such as estate jewelry and vintage watches, and we didn't want to risk an expensive problem.  


I have spent the last week chosing options in Authorize.net before going active. My bank made my account active today, but I continue getting this response in ebay:


We were not able to set up your payment gateway provider on our systems It appears your gateway account has set certain optional fields to required. This may be a result of a gateway setting reltated to fraud screening or risk management, or to a setting in your hoste orer page or virtual terminal configuration.


Please check your gateway account config and make sure any other authorization fields are set to optional. eBay sends the following info in an authoriztion request - cardholder billing address, card number, card expiration date, amount. Message from your Payment Gateway Provider: Description is required [33].


Authorize.net would not offer an opinion on this, and neither would Wells Fargo Merchant Services. We figure we've required something that doesn't jibe with eBay processing, but there are so many permutations possible, we can't guess what choice we made is screwing everything up. 


Any advice would be greatly appreciated!!!


Caleen Peters-Martin  

Getting Started discussion

Nov 23, 2015 8:21:21 PM PT

merchant payment gateway troubleshooting

A friend asked for help signing up to sell on eBay ... never had either an eBay or Paypal account.  When I got to their house they had already created a PayPal account with linked cc card but they had NOT created an eBay account.  So they set that up but there seems to be a disconnect between eBay and Paypal as they created a listing that showed on their Active List but the item can not be found via ebay searches on the eBay wed site?  When they try to see the PayPal balance via the eBay Account menu they get no link to the PayPal account.  They did a Link Account via the eBay account but there just seems to be a disconnect.  Does this sound like a simple problem or should they contact PayPal for resolution?

Getting Started discussion

Nov 22, 2015 7:40:09 PM PT

EBay - Paypal connection

My Account discussion

Nov 22, 2015 5:19:38 PM PT

paypal cash card with25dollars

Sometimes I do an auction as a buy it now and later try to add the auction option and it won't let me.  I have no trouble adding a buiy it now to an already existing auction. Anyone know what I am doing wrong?

Selling question

Nov 22, 2015 2:54:31 PM PT

Can't add auction to buy it now



*bought item, "Not as described" (damaged)*


*opened a case*


*asked ebay to step in and help*


ebay msg: "Since the item is not as described, I will be contacting your seller to make sure that they will cover the return shipping cost. If a buyer received an item that is not as described, they shouldn’t be required to pay for the return costs because it is the seller’s responsibility to make sure that the item they are selling is accurately described. While waiting for the seller to respond, we will be placing the case on hold for 5 days until the seller will provide the return label for you or sent you money to cover return cost."


*case on hold*


seller msg: "Hi. How much will be for shippng to...?"

me: "Hi.  It would be 15$."


*case resolved*


ebay msg: "We issued you with a full refund of £... The refund includes the purchase price plus original P&P and has been credited to your PayPal account".


Resolution center shows "Closed by Customer support".


In my Purchase history in Case details I see:

"eBay Customer Support has refunded you through PayPal.


We're sorry you had a problem with your purchase. For more information about this case, please refer to the email we sent you.
Final decision:
This case was found in your favor."


Yes, I did receive this money, but this doesnt include RETURN SHIPPNIG COST. Who will provide this, Ebay or seller? And when? I guess there wont be no return label, because weˇre in Europe.


I see no option where to put my return shipping information, like carrier and tracking number.

So how do I ship it back and should I?


Thank you for help.

Shipping & Returns question

Nov 24, 2015 2:35:56 AM PT

Won a case, got refund, how to ship back?

I plan to cancel my store before December 1st. The sales are too low to afford 20 dollars a month. I'm in the hole every month. So, I paid Nov 3rd a 20 dollar store fee. Was that for November or October? I want to make sure because if I am going to owe December 3rd another 20...it's going to have to come out of my personal work check.

Selling question

Nov 24, 2015 11:06:37 AM PT

store fee

Does anyone have any info about the pay pal, "pay after delivery" feature? It is activated but i can not use it on any transaction so far. ThanksSmiley Wink

Payments question

Nov 23, 2015 6:44:11 PM PT

PAD pay after delivery??

Im having alot of ebayers that bid on my items with 0 feedback and never pay is there a option where i can block ebayers with 0 feedback ?

Selling question

I recently bought some stuff on ebay and the seller contacted me before shipping saying my paypal adress was wrong and wanted to make sure its the right adress. Then i told him i messed up on one number and told him the right adress and he said okay ill ship it Monday but he still shipped it to the wrong adress. What do i do? I mean its kinda not my fault i told him my real adress and he still sent it to the wrong adress.

Shipping & Returns discussion

Nov 23, 2015 5:18:50 PM PT

Wrong shipping adress

why are buyers requesting item numbers be written on outside of shipping package?


Shipping & Returns question

My Account question

A seller on eBay will replace defective part if I pay $5.00 shipping .i'd like to do that but can't figure out how to make payment to their eBay account. Any help with this?

Payments question

I am somewhat embarrassed to be asking this question because I usually am the one answering questions, but here goes:  I recently bought a small item about $12.  When I went to pay, and I do have a Paypal account, I evidently clicked Bill Me Later.  I did not see anywhere I could change this.  Have to confess I had no idea what would happen.  So far, this charge has not appeared as clearing my bank which is what they usually do.  


My question is:  How do I find out how much I owe Paypal and how can I pay it? I did not need or want to be billed later and I am afraid this charge will show up somewhere down the road with interest added.


Thanks in advance for any assistance.

Payments question

Nov 22, 2015 7:44:57 AM PT

Bill Me Later

Have customer requesting an invoice with purchase of a preowned item. Is this standard? Is there a place to jelp create one?

Selling discussion

Nov 23, 2015 4:49:46 PM PT

Request for invoice

When I go to my list of items I am selling I don't want to have to go through hundreds of listings to find a specific one.

Also, why do so many people sell new products, but take photos after it's been taken out of its original packaging?  Why not just use the stock photos?


I'm also a bit surprised as to how slow this is going.  Amazon kicked off much quicker.


And why does it seem that ebay shoppers expect lower pricing than is reasonable and free shipping?


Thanks much!

Selling question

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