eBay Community


The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section


Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!


Marketing image for Groups Section


The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now


Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile


Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

Can someone help me identify this pottery?IMG_0293.JPG

Pottery, Glass & Porcelain discussion

Jul 3, 2015 6:36:33 AM PT

Help identify potttery

I've had this purse for over 20 years. Purchased it at a consignment store under the impression that it was a real Coach. Now, I'm not sure. The straps are sewn onto the sides. The flap has a magnetic snap on it. The Creed is impressed onto the inside (not a seperate patch) and reads, "Coach Leatherware. This is a Coach bag, U.S. made out of a completely natural gloved tanned cowhide. The scars, scratches, veins and wrinkles are natural markings characteristic of full grain leather. Made in the United States. No. 0711-316.

Measuremens are 7-3/8" length, height (not including straps) 6-1/2" and width 2-3/4."

Would like to sell it since I haven't used it in 10 years but don't want to list it as real if it's not. Thanks for any help on this.coachpurse 001.JPG

Selling question

I posted this on the Selling Board and then discovered this board.


I've had this purse for over 20 years. Purchased it at a consignment store under the impression that it was a real Coach. Now, I'm not sure. The straps are sewn onto the sides. The flap has a magnetic snap on it. The Creed is impressed onto the inside (not a seperate patch) and reads, "Coach Leatherware. This is a Coach bag, U.S. made out of a completely natural gloved tanned cowhide. The scars, scratches, veins and wrinkles are natural markings characteristic of full grain leather. Made in the United States. No. 0711-316.

Measuremens are 7-3/8" length, height (not including straps) 6-1/2" and width 2-3/4."

Would like to sell it since I haven't used it in 10 years but cannot list it if it not real. Thanks for any help on this.

coachpurse 004.JPGcoachpurse 003.JPGcoachpurse 001.JPGcoachpurse 006.JPG

Fashion discussion

Jul 4, 2015 5:53:42 PM PT

Vintage Coach Purse - Real or Fake?

On the bottom 043  1 1/2 qt Pyrex made in USA 8. thanks for any information.100_6405.JPG

Pottery, Glass & Porcelain discussion

Jul 4, 2015 4:07:12 PM PT

do you know the pattern of pyrex casserole


I have what I believe to be an inscribed Marc Chagall watercolor.  I looked at it closely and it looks llike paint, no dots.  It has an inscription in French.  May I please have your opinions on this piece.

Thank you for your time and help!

Julie2015-07-05 006.JPG2015-07-05 004.JPG2015-07-05 001.JPG

Antiques discussion

Found this on the side of the road and was hoping someone can ID it from me. It has the Chrysler logo LH 803673. Any help would be appreciated.

Motors discussion

tell me again how easy it is to sell my used items, about all the $$$$$ i'll make ...the big smiles that will be on my face as i turn that barn full of old stuff into cash .....i'm finding it to be different that described .....give me that good ole go ebay motivation speech ! before i defected away into oblivion :[

Selling discussion

Jul 3, 2015 8:35:47 PM PT

ebay cheerleaders we need a pep talk !!!

Just had a buyer pay and they chose Parcel select. The package easily will go first class, at about a $3 savings. I usually refund the difference, but as of today when I try to do a partial refund, the Paypal form auto-fills to the full amount and gives me a notice that I can only do a full refund for this transaction. I am aware I could just send the buyer money seperately. I am wondering if this is a situation because of this specific transaction (buyer account settings, etc), or if this is a fallout effect from the eBay/Paypal seperation?


If the latter, this has repurcussions in many ways.....

Selling discussion

Jul 4, 2015 8:11:59 AM PT

Paypal not allowing partial refunds?

Don't buy from docros_zrmaduj on eBay
Really..took my money then responded 3 days later.."I've decided not to sell to you.." really? It's not that serious..a used coffee maker..just give me my money back. The policies here sucks..too easy for scammers and too much of a hassle for protection.

Bidding & Buying discussion

I ran across this jewelry seller earlier. He seems to be a good seller, over 4300 feedback and only 1 neg, and 15 neutrals for the past year.


The thing is- he has one neg that he received in the past month. 



Yet here is his percentage:


Positive Feedback (last 12 months): 100%


He probably didn't deserve the neg, maybe he called to get it removed and something went wrong in the removal process. 

Has anyone seen this before?


I'm just curious. LOL





Sorry- Had to edit due to the feedback I pasted included links to the seller's true feedback page, hence it would name the seller. 

Selling discussion

I am a bit stunned:

I just looked at my item # 281732204234,

and it shows my price at $198, but right beneath it  it also shows that the buyer can make payments of $33 for 6 month. Of course he has to apply.
I have never seen this under my listing price before, am I missing something or is this something new, again????

What I am wondering:What happens if the buyer does not pay the full amount to PP. is this another loophole for them to take the money back out of my account? 

I would not put anything past them....

Selling discussion

Jul 3, 2015 10:12:49 AM PT

Buy now with a 6-month pay-plan???

eBay item number:


What should I do to protect myself.  Their old address was confirmed on the payment email invoice. 
their feedback is 113.

I'm not getting a bad vibe but should the package be lost or damaged or the buy is dishonest and claims they never told me to send to a new address.
Thank you.

Selling discussion

I shipped my buyers package through priority shipping with signature confirmation (No insurance), I provided/uploaded the buyer with tracking number, I tracked the item every day until it arrived at his address, the last day I tracked the package it read, Notice Left (No Authorized Recipient Available) so after I check a few days after and the tracking read the same message I sent my buyer a message.. (Contacting you to check and see if you were able to pick up your shoes, let me know thanks.) at a day after my message he replied, Usps lost the package they can't find it... I'm unsure what to do this is my first sale on eBay never been through this before can you please help

Shipping & Returns discussion

Jul 3, 2015 6:13:11 AM PT

Usps Lost Package

I am practically new in the eBay selling scene. I have been selling since Jan 2015- 101 good feedback and $25,000 selling limit. Unfortunately some of my suppliers were not reliable on they're stock items which forced myself into cancel already paid sells due to out of stock merchandise.


I contacted eBay last month to discuss the defects posted on my dashboard. Since then I have not listed anything on my eBay. However I have been looking for different & reliable suppliers to star listing once again. To my surprise I received an e-mail from eBay stating that my selling account has been suspended. In addition to that I have an open case from a customer who requested a refund after 30 days. Funds are still  on hold at my Pay Pal account.


Today I send eBay an e-mail explaining how I am working hard on getting better suppliers ( probably they do not care) to start listing again. No clue on what's going to happen either with my account nor with the $145 hold on Pay Pal.


Please someone advise

Thank you

My Account question

Jul 4, 2015 5:28:00 PM PT

My seller account has been suspended

Hi All,


My great aunt (who would be 108 yrs. old if she was alive today) purchased this glazed porcelain wall plaque when she lived in Italy (pre-1950).  I am not sure if this is wall plaque is capiodimante or ?


The piece is stamped "ITALY" on the back but other than that I have gone over the floral plaque with a fined-tooth comb and cannot find any discernable markings or any other identification marks to tell me what this is.


Any advice/comments would be greatly appreciated!  Thanks!


Collectibles & Art discussion

Jul 3, 2015 6:53:26 AM PT


My mother left this to me, among her other things, and I know next to nothing about it. I believe it’s an actual drawing, as opposed to a print, as you can feel the strokes on the front and see where it bled through to the back.


I have no idea where to look to find out anything at all about this.


Any information anyone can give me is so very welcome!


Thank you.

Collectibles & Art discussion

Jul 3, 2015 6:17:16 PM PT

Need Info about This Antique Japanese Art

Selling discussion

Last week, I sold an incomplete Transformers Pay Doh set for $60, The buyer paid right away and I shipped it out like any other item , but yesterday I got a return request for the item, the buyer stated "I did not read the description well, can I request a return?" and this was after they had already opened a request, if they had asked in a message, I would have simply said "No". So I asked the buyer exactly why they wanted to return the item and they replied "my sister told me to buy this she said it was brand new, she wants a brand new set, not used" 


I have accepted returns in the past, because I can always feel what the buyer is going through if they get something other than what they wanted, but this person bought the item as described and now they say they didn't read the description, or somebody else read the description and they bought it, Now they tell me they thought it was "New".


I could understand if the listing was deceptive or misleading, or barely stated it wasn't new or complete, but the photo showed the parts scattered around to see them all, item condition was set to "used" and the title of the listing was "Play-Doh Transformers Dark of the Moon Autobot Workshop RARE - EUC!! Incomplete" the exact description was "

-this set is in excellent condition!

-it is missing the orange and blue car molds but otherwise is complete. 

-The Play doh is missing, one can is included but dried.

-The box is in great condition although there is a rip on the bottom"


I can't assume the item was complete, or "new" after reading that, and seeing the picture of the open box and the items scattered around is a giveaway that this item is in fact used and incomplete, and with minor box damage.


Another thing to put into consideration is the value of this item has declined since last month, while a complete set was going for $85 on average and an incomplete was going for $50-$60, it can now be had complete for $50 - 60, so I assume this buyer found another one for cheaper, but why should I step in to help them with their mistake? It was all their desision to buy the item at the price it was at, it was the current going price at the time, If I could charge a re-stocking fee, I would accept the return, But if I do, I will be taking a $30 - $40 loss on the sale since the item has depretiated value since the sale. 


The way I see it is just becuase they made a poor investment and in a short time it has showed, doesn't mean I should correct their mistake or whatever theyre trying to pull on me here. I do not believe they didn't read the description or thought it was "New" It just doesn't make sense.


For example if you bought a used No Controllers / No Cords, Nintendo Wii in 2006 for $300 (current value at the time) and then the stores all had them restocked, and you were able to buy another one, new, for cheaper, would you take advantage of the person you just bought the used one from and open a request on ebay and say "I didn't read the description", "I thought it was new, I want a new one",  Thats what I call being selfish and trying to get a return, and bothering the seller, due a a poor choice at the time.

Shipping & Returns discussion

I recently had an unpaid item case opened on me. I contacted the seller previously and let them know I had made a mistake, but could pay them by 7-3-2015. They said that would be fine and if EBay opened an unpaid item case to contact them and they would let EBay know our payment date agreement. EBay did not open one, but the seller did over a week before our payment agreement date. So, I am not sure what to do. I have emails from them stating all this is true and I don't want the negative mark on my account either do I want to further do business with them since they went against what we agreed on. What can I do to remove the item from my account and the unpaid item case that gave me a bad reputation when I have bought several items with no problem since I opened account . EBay or Someone in Customer Service can read the emails between me and the seller proving this. How can I directly contact EBay that can look into this also?

My Account discussion

Jul 5, 2015 2:28:23 AM PT

Wrongful Unpaid Case Open

Tracking numbers for items I did not receive state delivered. Post office says I did not get insurance so they are not liable. Each item was under $20. Seller did not offer insurance but a fixed postal rate through USPS with tracking number. Who is responsible? Should I leave nutural FB since sellers are not going to do anything?

I think the PO probally put bot items in wrong box since I have a PO box located in the post office.

Shipping & Returns discussion

Jul 5, 2015 2:26:51 PM PT

2 item's on the same day I did not receive

I sold a china spode plate on EBAY.  I was a little late in getting the shipment off so as a niceity, I enclosed a plate with a small chip and told them to please have it as I knew I couldn't sell it.  Now the buyer is requesting a refund for the chipped plate I sent which they never even paid for.  So much for being nice.  I did the money back guarantee and I can't even file a dispute with EBAY.  I am so, so frustated.  The buyer will not reply to me ( I am guessing because they know they are being dishonest)  Any suggestions or help would be so appreciated!.  

Shipping & Returns question

Jul 3, 2015 8:18:46 AM PT

Help with a dishonest buyer

I recently had a Fraternal Order Of Police license plate HOLDER removed from Ebay.  This Item does not seem to fall under those items listed as not being allowed on Ebay.  In fact there are many items that are marked Fraternal Order of Police currently on Ebay and many have sold as well.  


Items that Ebay states cannot be sold regarding to Police:


- Emergency vehicle lighting or sirens
- Law enforcement badges
- Police equipment
- Uniforms issued by any international, federal, state, or local law enforcement agency or government


My item being something that just holds a license plate does not fall into any of these catergories.


My question is why can some items with the same organizations name be sold but my item was removed?  Thanks in advance for any information.


***UPDATE***  Called up Ebay and basically they will be pulling any items related to FOP as they become aware of them.  I won't be bothering to list anymore such items although the way they word this particular restriction in the rules could be much clearer.  Or maybe just block listings with this wording all together prior to being listed at all?  Lessoned learned.......

Member To Member Support question

Jul 3, 2015 3:23:22 AM PT

Fraternal Order of Police Items

I've been looking at these over a period of about a week and my number has bounced from 98% then down to 93% yesterday (bummer) and up to 100% today.  Sales have been up for me lately and the numbers have fluctuated more recently than when my sales were really lagging.

Anybody else see this happening?  Frustrating because when it dips I see that old TRS loss looming.

Selling discussion

There is a link in several auction i have been looking at that have a Link that says, Additional Coverage Available".  When clicked they reveal an extended warranty 3 to 4 time the value of the item being sold.  Does anyone know what is up with this. It says also that this is being offered through Square Trade and/or Geek Squad.  I have used square trade before and their warranties are reasonablly priced.  Can any one explan why this link is asking for so much money?  It seems like a Ripp Off to me.  Please post back. Screen shots attached.

Member To Member Support question

Jul 4, 2015 5:33:37 PM PT

Additional Coverage Available

On my seller dash I see my ratings (star average for each category) and it shows 4 1/2 stars in one of the categories. As my overall is 100%, and I have not heard anything negative from any buyer, I would like to know which item it refers to. I can't seem to find the star ratings from each specific buyer. Is it possible or is it hidden?

Member To Member Support question

Jul 4, 2015 12:54:17 PM PT

Seeing buyers detailed feedback.

I have noticed several listings where the payment method was full price or monthly payments.   How do you find where to offer such things to your customers? 

Member To Member Support question



I was wondering if anyone could explain why my total feedback received does not match my feedback score?



Member To Member Support question

Jul 5, 2015 10:46:58 AM PT

Missing Feedback

Hello everyone.


When we list something on Ebay why do we have the 14day Return option if Ebay already forces you to comply with the Money Back Guarantee?

What are the key differences apart from Ebay taking responsabilities for return costs?

Because I wouldn't accept to return an item just because the seller changed his mind about getting it after using and god knows if broke it.

I would only accept returns if the item sent was not the mentioned or doesn' t match exactly with the listed info. And if this happens, opens a return case and his trying to cheat to get the money back even the product was exactlylike listed, how does Ebay protect a seller? We shouldn't be subject to sellers caprices. So how can we prove they are wrong and trying to cheat?



Shipping & Returns question

Jul 4, 2015 2:55:57 AM PT

Why is there a Return option?

i am not selling now on ebay but this month its charge fees from me even me stop selling here so i want to stop billing here anyone help me please its auto charging now as Automatic monthly billing

Member To Member Support question

Jul 3, 2015 3:26:24 AM PT

Automatic monthly billing






Member To Member Support question

Jul 3, 2015 2:45:52 AM PT


I have a bidder who lives nearby and wants to be able to pick up the item.  It is listed as a shipped item.  I don't see how I can say shipping or pick up...only a choice between the two.  Is there any way to say that I can ship it or that it can be picked up?

Member To Member Support question

Jul 4, 2015 6:51:25 AM PT

Combining shipping with pick up

anyway to lower max bid?


Member To Member Support question

Jul 5, 2015 10:45:54 AM PT

lowering max bid

Hi All,

 When using your eBay Bucks Certificate for an item that costs less than your certificate total, do you loose the remaining balance of the certificate?



Member To Member Support question

Jul 3, 2015 3:42:24 PM PT

eBay Bucks Certificate Question



I use my personal account to buy gifts for my wife.  When I shift to our joint EBAY account, my recent gift searches are shown in this account.  Is there a way to keep searches within accounts confidential.





Member To Member Support question

Jul 5, 2015 12:11:23 PM PT

Multiple Accounts and Searches Disclosed


I ordered an item on 23rd April and i didn't received the item on time. So i contracted Ebay support and i received refund. And my case was solved on 3rd June. But on 3rd July an item got deliveried to me and when i opened i found it was the old order for which i already got refund. I want the item ofcource. Also tried to reach seller about payment system. So how can i pay the seller? Or what else should i do now? PS: Seller is not responding to my emails.

Member To Member Support question



Member To Member Support question

Jul 5, 2015 6:37:44 AM PT




If Buyer complains & completes the Dispute Process wouldn't eBay / PayPal rule in favor of Buyer to charge Seller's account?


Bob ..  Danville, CA

Member To Member Support question

Jul 5, 2015 8:10:21 AM PT

Is this Disclaimer by Seller permissible?

It shows : The eBay page or feature you are attempting to access is not responding.

Member To Member Support question

Jul 2, 2015 10:17:34 PM PT

Want to Resolve account problems

I have no idea who this represents. Any help is very much appreciated

Pottery, Glass & Porcelain discussion

Jul 4, 2015 12:33:22 PM PT

ID on brass head please

 It's only been a month since I last sold on Ebay, but suddenly the selling page looks totally different. It wasn't until I had two items and one of them was up (which was a very quick process, granted), that I realized using Buy it Now didn't give me the option to choose immediate payment, nor did it automatically choose it for me. Now I have an item out there that sold for under $1000 with free shipping that someone isn't paying for because they answered a question about shipping after they already bought it.


I have another item and I'd like to revise it to ensure this doesn't happen again, but there doesn't seem to be an option to get immediate payment. Help?


Apparently I cannot reply to my own question. Sigh.


So if I have already listed something, I cannot make an edit to make this change? I have to switched to the advanced listing tool and completely relist the item? When did this simplistic listing take over, anyway? What a pain. I didn't make a mistake in the listing, the norm has always been, until now, that if I offer only paypal and free shipping with a buy it now that immediate payment is required. When they change the rules, it gets awfully confusing.



Member To Member Support question

Do I have to create a new listing again?  I can't find the original post.



Member To Member Support question

Hi ...   Just a quick question.... If I save items I want to sell as a draft and a 'free listing sale" comes up on e-bay, would I still get the free listing if I put some of the drafts on ?   Thanks for your input !!   Lori

Member To Member Support question

Jul 5, 2015 8:39:20 AM PT

Listing a Draft



I live in EU and i'm thinking about buying an item from another EU country, the items p&p is marked as free on Ebay.

So i'm wondering, what other shipping fees i'm going to have to pay for when recieving it ?



Also on some item pages there is written Zero customs charges in plain black letters and on some other items the Zero customs charges text is in red bold text, What does that mean?



Thanks in advance.

Buying & Selling Basics question

Jul 4, 2015 12:02:05 PM PT

Living in EU, Buying from EU.

I sold an item and accidentally sent the customer the wrong product. He immediately marked me negative on my feedback ... the same day that he received his item.  When I reached out to him and offered to resend the product he stated that I am unstable and I should be avoided like the plague.  I did nothing wrong and now I have this horrible feedback against me.    What can I do to resolve.   I have been with ebay from the beginning.   

Member To Member Support question



I have an issue with a seller for the first time.

I bought a shirt advertised as 'New without tags'.

When I received it, it was obviously used (had piling all over) and had a white dirt mark on the front.

I left a neutral feedback saying that I still like the shirt but was disappointed with its condition.

The seller contacted me to try and fix the issue ( or so I thought).

Then she emailed me blaming me, saying it's impossible, the shirt was fine when she sent it to me and I've had it for several days (At the time of that message, I had received the shirt 2 hours ago and I told the seller that, to please check the tracking).


Her next email suggested a partial refund ($5) in exchange of a feedback revision.

I agreed and edited my feedback, saying the seller had been helpful in fixing the issue.

Now that I edited the feedback, the seller didn't issue the refund as promised and when I write, she writes fake 'The seller is away' replies.

At this point I don't care about the refund and would like to modify my feedback to negative. Is there anything I can do?

Thank you!

Member To Member Support question

Jul 4, 2015 9:47:51 AM PT

Problem with seller after feedback left

I had a single auction item listed, "item X" then i posted another 2 items a few days later, "Item Y' and "Item Z". All were 1 week auctions. I just checked the My eBay section and Item X was still active but somehow items Y and Z had already sold. I'm happy that they sold, but there were a bunch of people watching Item Z and I feel like money was left on the table. What happened? Thanks in advance....

Member To Member Support question

Jul 4, 2015 10:39:28 AM PT

Auction ended too soon, is that possible?

I sent about 3 differant invoices to a buyer (they requested them), then they wanted to cancel the order. My question is.... can they pay for one of the other old invioces or do they get blocked after one has been cancelled? I already have the buyer on my blocked list. Somhow they are still able to message me with questions and demands. 

Bidding & Buying question

 I bid on a book and made a mistake entering $141.45 instead of $114.45.Anibody can tell me how to retract the bid to $114.45?  Thank you.

Member To Member Support question

Jul 5, 2015 3:21:33 PM PT

How to retract a bid

How do I re-size my logo so that it is not all squiggly and mis-shapened on my letters and invoices.  

My Account question

Jul 4, 2015 4:21:49 AM PT

LOGO - resizing

Hi, I'm new to selling under Toys & Hobbies.  I did my first listing today, and although I never use Gallery Plus and it's not a selectable option anywhere on the screen, when I look to the listing fee box it says I'm using it and it'll cost me $1.00.  I added my pictures and as far as I can see from the listing page, the photos look just like they look for the other 300+ listings I've done on eBay.  I've "saved for later", so I don't get charged.


I've looked through the A-Z guide and all I can determine is that Gallery Plus is free with Collectibles - and I copied the listing from an old Collectible listing.  Could that be it?  Now that I'm listing under another category it's forcing me to accept the Gallery Plus?  If that's the case, I'll just have to recreate a new listing or copy from a different category.  Sound right?

Selling question

Hello, I bought to be exact (seven) pairs of jeans from an ebay member, but canceled my order and asked for a refund, the seller was kind and sent the refund order directly to his (her) manager, as he did it I waited for another 24hrs, but the refund didn't arrived, I sent to seller multiple emails about my refund, and he asked kindly to wait for it until it shows up to my paypal account, but foreign's bank accounts stop making refunds/ payments from today till monday,


What am I suppose to do next? I thought that ebay was a fair place to do shopping, instead of getting scammed by a seller, I also forgot to mention that it was about three days ago since he promised to me that he will make a refund to my paypal account from his manager




bad english- I also do know that it is embarrassing to come and show up at/ public with this problem, but it may be a large amount of money, the shipping handles, and the price... I let you guys know how it ends up.

Member To Member Support question

Jul 3, 2015 9:18:56 AM PT

Haven't got my tranfer from a member

I never received a notice that some one else made a slightly higher bid and this did not have a chance to increase my bid for an item I wanted. Don't we get email notices of higher bids anymore?

Member To Member Support question

My name on eBay is set to Shawn but my name is Shawna; does anyone know how to correct this? 




Member To Member Support question

Jul 3, 2015 10:17:53 PM PT

How to Change My Name On eBay?

Since I started selling again I have not had to send anything International. I did check the  US shipping Center option when I listed my items. I have  been shipping stamps and covers in photo mailers for better protection, they can be sent in  envelopes. Bidder from Canada wants to know if it can be sent in envelope because supposedly Canada Customs will not charge Import tax on letter mail. Any advice on this?

Member To Member Support question

I have a potential buyer that would like to bid on a Buy It Now item that ends in 8 hours if I will combine shipping with an auction item that will end in 8 days.  I am not sure how to handle this.  I don't mind offering the combined shipping and I don't mind holding the one item and shipping when the auction closes, but I have some questions about how this will work.  What if this buyer doesn't end up winning the auction? Do I then have to cancel the original transaction?  Will that be a strike against me?  Even if this buyer wins the auction, will I get a strike for not having shipped the original item within my promised shipping time? I have two watchers on the second item and don't end auctions early. Will I be opening a can of worms by agreeing to the combined shipping?  I always get great suggestions from this community.  Thanks in advance for your advice.

Member To Member Support question

It seems that making a bid has no meaning on Ebay. I just had someone retract a bid on an item without any authorization from me. What kind of auction is this. At a formal auction you can't unraise your paddle. I wonder what would happen if someone retracted their bid in the last moments of an auction? Apparently in this domain nothing is actually sold until you actually have cash in hand. I was under the impressiion that your bid is your bond, a commitment. Buyers can just bid willy nilly feeling comfortable knowing that it has no meaning, and they have no responsibility. Welcome to Ebay's community where buyers do whatever they want and sellers get to suck it.

Bidding & Buying question

Hi.  I sold three auctions to the same buyer. I need to print out three separate shipping labels, because I can't send them all in the same box.  The invoice is correct when charging the 3 separate shipping charges, but when I go to print out the label, it is only showing me the option to print out one label.  How do I get the option to print out three separate labels? They are all the same, 3 flat rate large boxes.

Thanks! any help would be greatly appreciated.

Member To Member Support question

Jul 4, 2015 6:51:09 AM PT

shipping labels

I have been adding a few notes to my listings using the drop down menu to the right of the listing.  It just occurred to me that the note is only for me.  I was adding extra information to try to entice a buyer to click on the listing.


Can anyone other than me see my notes?



Selling question

Dear sir/mam,

                                I have the facebook ebay store page but failed to see ebay products inside ebay store. There is a headline-- 

Oops! No items are visible. Is true that you are not seling anything at this time? Give me instructions please... waiting for your reply dear..


Member To Member Support question

Buyer has asked me to hold up on shipping until he returns home from vacation which will be on July 15th.  The item sold and was paid for today.  How can I hold his item like he requests without getting penalized by ebay for not shipping within 24 hours?

Member To Member Support question

Jul 3, 2015 3:19:53 PM PT

Delayed shipping request from buyer

When you buy a car on eBay, does eBay call you to set up the transaction?

Member To Member Support question

Jul 4, 2015 7:12:14 PM PT

Vehicle purchase on eBay

When you list an item, I know you can take the listing down.  At what point can you not take the listing down?  At what point do you have to go through with the listing no matter what?  24 hours away from listing close?  48 hours?  Or can you at all?  Please help with my question.  Thank you.  Trent Guinn

Member To Member Support question

Jul 4, 2015 8:31:35 AM PT

Listing and Retraction Question

I received a low bid and made a counter offer. The buyer has not responded yet. I now received a new buyer with a higher bid than the first buyer. Can I counter him now or do I have to wait for the first buyer to respond to my counter?


Please help




Selling question

I had a buyer who had already put 2 offers in on an item I was selling retract his current best offer before I could accept it stating "Cannot contact the seller" as an explanation which is a complete lie because I have been in constant and immediate contact with the buyer since before his first offer when he was asking questions. Is there a place that I can report this fraudulent behavior? Thank you.

Bidding & Buying question

Jul 4, 2015 11:03:19 AM PT

fraudulent offer retraction

I'm attempting to purchase an item that requires bidding /not really 'for sale' at a set price.


Each bid I put in is automatically counter bid by someone else with an auto -bid built in


Why bother then?  It seems even if I make a bid at the very last minute I will simply be out bid


does the seller ever set up an auto bid to simply jack up the price?


open to your experience

please advise



Thank you all.

I've very new to this and although I read the on line information a few times still needed clarity which you have all provided.


Member To Member Support question

Hi today my account have restriction ...i am in other country not usa and to call by phone is si expensive .is there way to contact ebay with email and what information need send them to take this restriction off



Member To Member Support question

Jul 4, 2015 6:01:47 AM PT

restriction for my account

HELLO I have a problem, last days I had familiar disadvantages and it absent me was struggling a few articles of my house to solve these problems and where tape-worm was not I access to ebay but when it returns me encontre with the news of that my articles the habia lost but nevertheless it now I cannot bid the articles of my seller he says to me that it does not have problems with it that it is ebay that has control and he said to me that I should put in touch with you please to help myself since I am a person who wants to triumph in the life and now I cannot bid ningun article of any persons help with this topic please

Member To Member Support question

Jul 3, 2015 5:59:29 PM PT

Problems with purchases ands bids

I sold 1 item on eBay last month, and now I've recived a monthly invoice for seller fees. I was anticipating paying some kind of fee to sell, but was under the impression it would be taken Off the final sale price for the item ( as it was the last time I sold something like 5 years ago). Why am a being charged a monthly fee for selling 1 item, and how do I stop the fees?

Member To Member Support question

We sent an item to Russia,  put tracking number,  and sent message to the buyer that it takes about 2months to get your item in Russia bucause of the problem in Russian post office.

but buyer complained to eBay . I got following message. What can I do ? Please help me....



We're writing to let you know that one of your buyers hasn't received an item you sold. We ask that you take immediate action to resolve this issue.

If you have tracking information available, please upload it as soon as possible through the Resolution Center . If you've already uploaded this information and the item just hasn't reached the buyer within the estimated delivery time, please let them know it's on its way.

If tracking information is unavailable, it's important to find a solution with your buyer in the next 2 business days. To ensure the quickest resolution and the best experience for your buyer, we recommend offering a refund.

To prevent issues in the future, always ship items with tracking, require signature confirmation for items worth $750 or more, and upload tracking information right away. Remember, when you print shipping labels through eBay, tracking is automatically uploaded and visible to you and your buyers.

If you feel there may be an error with this issue, please let us know. If you've already resolved this situation, thank you for your prompt action.


Member To Member Support question

I just purchased a dvd box set of rurouni kenshin from the seller its already paid but iust found out that the very same item that purchased is relisted is the item mine or does the seller have a right to cancel this transaction i have never been through this before any advice will helpSmiley EmbarassedWoman Wink

Bidding & Buying question

Jul 3, 2015 4:23:55 PM PT

Item just purchased relisted


i am interested is it posible do deliver an item via Global shipping program to Bosnia and Herzegovina, and how much would it cost? I dont know how to contact ebay directly, so hope that i can find my answer here. Thank you

Member To Member Support question

Jul 3, 2015 5:28:22 PM PT

Global shipping program

Hi, i recently placed a "Best Offer" on a Buy It Now when it had roughly 10hrs left. The seller still hasnt returned any counteroffer and now there is only 16mins left. BUT the "Best Offer" time limit says (roughly) 34hrs remaining for the seller to respond.


My question is: Will the item be unavailable to purchase through the "Best Offer" option SINCE the time limit on the ITEM expired, OR will the Best Offer option remain till the 34hr time limit on the counteroffer expire?


Sorry if it's confusing.


Thank you for a responce.

Bidding & Buying question

Jul 4, 2015 11:56:26 PM PT

Making a Best Offer

I am not an experienced seller, but on rare occassion have sold items.  Our feedback score is 100% and have been a member for several years.  I put an item up for auction with buy it now option, for proactive plus hydrating cream, completely sealed and new, expiration date 6/15 which I noted twice in the listing, as well as listing twice no returns, and to please email if any questions. Buyer used the buy it now option, paid immediately, item was shipped next business day, and now buyer requests to return stating the item is expired.  I left positive feedback for buyer due to prompt payment, emailed buyer through ebay stating that I was sorry but I listed the specifics very clearly.  Received email from ebay minutes ago stating that I have 2 days to resolve.  I have never had to refute a case before, any advice?

Member To Member Support question

hello. I ordered a shoes for ebay , i paid by carte de credit and the seller informed me that there was more my size in stok. I want to know how to cancel the order and get a refund  

Member To Member Support question

Jul 3, 2015 7:33:35 PM PT

cancel order

I have an international buyer (Canada) that purchased one of my items.  I don't ship internationally, only to the U.S.A.  How do I cancel this purchase and get my item listed again?  The buyer has not paid yet, I sent an invoice requesting they cancel the transaction.  How do I fix this?  I appreciate any help you can give.  Thanks, Rob

Member To Member Support question

The buyer has requested a return because she has decided that it won't work for her. She has to pay for return shipping because that is my policy . So Do I have to refund the total amount she paid me shipping and the cost of the item  or  just the cost of the item ? Thank you!

Shipping & Returns question

Why should I leave a feedback if the byer never gives one?

Member To Member Support question

Jul 4, 2015 10:56:01 AM PT


I want to use the shipping calculator to decide on the shipping costs of my items, but it only lets me choose from USA's shipping companies. Since I'm not from the USA and won't be using them, and the calculator doesn't recognise my zip code, what other choices do I have? Or, how can I get the calculator to recognise my zip code and use the shipping companies from my country (Croatia, EU)?

Member To Member Support question

Jul 3, 2015 7:52:00 AM PT

Shipping NOT from USA



How do i change the shipping cost when i'm using Make Offer ? The item have multiple shipping options (4 or 8 GBP).




edit: Alright, Thanks.

Shipping & Returns question

Jul 4, 2015 12:11:37 AM PT

shipping options (make offer)

I am having an senior moment and can't tell if this on is real based on the number on the creed, I know that all do not have numbers, some have numbers do no match the design, Just a little help

Fashion discussion

Jul 2, 2015 7:25:15 PM PT

help with coach swing pack

Member To Member Support question

Hi people!


I am kind of rusty at this online purchase world. I went and purchased some xbox one analog switch but when I hit the buy now I noticed I had my cousin address in the USA instead of mine in Mexico. I changed it alrady, and contact the seller, do you know if after changing the address he will see my updated address to send it there or should I cancel the order and redo it again?



Member To Member Support question

Jul 3, 2015 10:35:43 AM PT

Shipping address

I work through a freelance site, and this morning I got the following job offer:


Job Description

we need our products advertised on ebay
all listings should be listed on ebay
details and specs will be provided for each listing
english only
experienced ebayer or starter will be accepted



Original Message from Client

We pay $20-$30 for each eBay listing. If you think you can list for us please contact us at support@onlineatvs.com using the subject "listings".


I strongly suspect that anyone who responds to this invitation will be asked to list items using their own eBay accounts. I asked the sender for more specific information but haven't received any.


I tried to find a way to forward the information to eBay, but all I could find described directions on how to telephone eBay. I don't have time to spend all mornng on the phone. Is there any way I can email eBay the text of these job ads that call for possible violations of eBay policy?





Member To Member Support question

Jul 3, 2015 9:01:02 AM PT


When selling an item in a auction, if it ends as a price you wish not to accept (It is worth alot more), can you decline the final price or do you HAVE to accept the money and send the order.



Member To Member Support question

Jul 3, 2015 9:39:53 PM PT


So i bought an Xbox One on Ebay from a seller for £200, a day later i realise i have a £80 Argos giftcard which i can use to get a brand new Xbox One instead for around the same price as the one from Ebay. The item has a 14 day refund so i contact the seller and i asked if i can return it, he replied saying that if i send it back to him i can get a refund. So i agree to this and i was going to send it as soon as i recieved it in the mail. 2 days after the delivery date i still haven't recieved it, i decide to get refund because it hasn't been delivered. So i cancel the return case and filled in the reason as 'I want a refund'. I go to open a refund case but it won't let me. I do a quick google search and apparently you're only allowed to have one case per item. What do i do now?! I haven't got the item and it won't let me do anything about it. I'm trying to contact the seller but he hasn't replied since.

Member To Member Support question

If I sell an item for $50 and the buyer uses $25 ebay bucks, where do I get my money. Does $25 go into my PP account from the buyer and $25 into my PP account from Ebay? Do I get all $50 (less normal fees) or does Ebay charge the seller if the buyer cashes in their ebay bucks? Thanks

Selling discussion

Does anyone know if this is japanese or chinese and did it go to a lamp? Thank you.

Tools & Apps question

What is this? I offered free shipping and paid for USPS Priority at the USPS site out of my own pocket.


Now I get hit with a $1.90 Final Value Fee on Shipping.

Member To Member Support question

Jul 5, 2015 11:55:54 AM PT

Final Value Fee on Shipping

As i wrote on the title, i had sold and relisted an item like 3 times, none of them where paid, but ebay is still charging me the fee anyway for the three auction. what can i do to solve this problem?

Member To Member Support question

If I offer free shipping and the item sell does it matter what carrier I use?

Shipping & Returns question

Jul 4, 2015 7:22:18 PM PT

Shipping question

I have recieved my item but ebay tracking says its not dilevered yet. .. i have ordered 2 watches and one of them is faulty....now i want to replace but its shows not yet dilevered but i have both watches infront of my eyes...how do i replace it  ? 

Shipping & Returns discussion

I have had about 20 sales, and only 4 buyers have left feedback. I followed up with "thank you for your purchase, your feedback is appreciated" emails, still nothing. Whats up?

Selling question

Jul 3, 2015 8:48:53 PM PT

why dont buyers leave feedback anymore?


so I just got an invoice which is normal. The thing is that it has $4 for reserved price and special duration. Things I haven't used. So why should I pay for them? How should I act in such situations?

Member To Member Support question

Jul 4, 2015 9:09:09 PM PT

eBay fees invoice

Why can I not leave feedback for a non-paying bidder? Isn't that the purpose of the feedback? Shouldn't other sellers be made aware?

Member To Member Support question

Jul 5, 2015 4:10:02 PM PT

leave feedback for non-paying bidder

Member To Member Support question

Jul 3, 2015 4:19:20 PM PT


I have sold on eBay for over 17 years with a Feedback Rating of 16,170. I took a year off of selling for health reasons and when I go to start selling again, I'm limited to 1 item????? Are you Fuc.... Kidding Me??? I've changed my mind and will remove the listing. I will not stop helping to spread the word of your absolutely ridiculous business policies. You are the worst eBay, and I hope in the near future, you go down the tubes.

Member To Member Support question

Jul 4, 2015 1:18:43 PM PT

Selling Limits

Hi guys, I have a problem and I need someone to help me solve it, as ebay resolution center isn't of any help.

I've actually had this problem before, and I got scammed before, but it was a 1$ picture and I didn't really want to cause fuss about it.

This time it's three pairs of headsets I bought from user happyshop0618.

Cost of every item was around 17 dollars.
First, as I ordered, I asked him to mail them separately, so I could avoid import charges, but he said he can't do it, and ok, I guess I got through that, paying additional 5 to 10$ to get them was not a problem.

The headsets never arrived, the tracking number was showing no info, so I contacted him, requested another three pairs, but he refunded only one.
Anyway, I contacted him again, asking why he did it, he answered he wasn't sure what I wanted, so I told him I need another three pairs and he sent me a PayPal invoice for the pair he refunded, told me the items were resent and provided me with another tracking number.

As you may assume, this one showed no information as well. In fact, let me give you the tracking number: RE566450627SE (just in case someone suspects I'm trying to do something I shouldn't)

So, I contacted again, frustrated to hell, but I didn't want to argue, so I simply asked for a refund, as this kind of money is not something a student earns in a day.
He never replied.

I tried to use ebay resolution center, but there has been some time since the original purchase, however, it's only been a couple of weeks since the refund purchase, so I don't see why I can't complain!

When I try to use resolution center, I just get spun from: What is your problem? > I didn't recieve my item > (Item I need help with not listed) > Contact Us > What do you need help with? > Buying > I didn't recieve my item...and so on, and so on.

I've been struggling for days now to contact Ebay, but no luck, I'm desperate, so I figured someone here might help me?

Kind regards!

Shipping & Returns question

Jul 5, 2015 2:31:42 PM PT

I got scammed. Please help?

Hi, I am currently talking to someone who wants to sell me his 2'nd hand car from overseas, and he tells me that if I buy from him through Ebay Motors, I will get a 5 day inspection period, during which I can decide if I want to keep the car, and if not, Ebay Motors will refund me the total amount spent back....Is this true ?

Member To Member Support question

Jul 3, 2015 9:17:37 AM PT

5 day inspection period

I never sold the iPhone and am being charged an invoice fee. Please cancel the invoice fee I tried to cancel the transaction
Thank you
Mattie Rigdon

Selling discussion

Jul 4, 2015 2:28:56 PM PT

Did not sell my iphone



I have a problem: Ebay just send me an e-mail claiming that I owed fees for selling 2 items last month.The thing is, those fees have already been payed! I was payed with Paypal and the fees were automatically deducted... I don't know how to do to inform E-bay of this problem!


Sorry for my bad english, it's not my native language.


Thank you in advance

Member To Member Support question

Jul 5, 2015 2:35:52 PM PT

Abusive Fees ?

I sold a "Buy It Now" item that was for "local pickup only", as it would be cost prohibitive to pack and ship. My buyer paid in advance with PayPal the same day it sold, but there was no instructions/messages about taking possession.  I sent a couple of messages over two days inquiring about his/her interntions. I finally heard back yesterday with this reply:  "Sorry.... I have no way of picking up. I'm in Pa. Any suggestion !!!! Thank you."  Ok, I have to vent first: As sellers, should we have to wonder what the buyer was thinking? Did they fail to read or understand the wording eBay provided? I also clearly stated in my description that I could arrange to deliver it to nearby areas. I mentioned city boundary points located outside "Aberdeen, WASHINGTON" (where the item is located). The buyer, 2700 miles away in Pennslyvania, is obviously clueless and means no trouble. I will probably do a PayPal refund. I would like to know if these type of PayPal refunds are going to ding my stats AND, what can I put in my listing that would make it crystal clear that the item will not be SHIPPED by a carrier. Thanks for your input!

Member To Member Support question

I would like to make an offer but I want to still look for this item I heard if you make an offer you must buy it if offer is accepted

Bidding & Buying question

Hi everyone. I have a question about when it's proper to say "no" to a buyer who bids on an item and wins it, but then doesn't want it. A buyer bid on my item (252001907526) and then sent me a note asking to be released from the transaction because she bid on another identical handbag and didn't realize she bid on both. When I asked her for the item number of the identical item, just so I could see it, she said that the item was not in fact identical, but was similar in style and was a different, better brand. I feel like her bid was not an error. Is it worth it to open an unpaid item transaction, or should I let this go? Her ebay history is 8 transactions. Cathy

Payments question

If I want to sell a large item (a wheelchair) and I don't want to ship it, but I want the customer to come and pick it up, how do I set up the sale on EBay? I can't find anything that says local only.

Selling question

I just sold a pair of shoes and the winning bidder (member since 2015, no feedback) sends me this message:

Hello I would really like to purchase this item for my son but before I do I would like to inform you that I have a PayPal protection plan due to the fact that I was scammed on my last account this basically means that the payment does not clear until a day before expected delivery so you will not receive the payment until a day before I receive the item eBay has allowed me to see that the payment is sent from my perspective I can send you proof of payment if you would like please contact me as soon as possible?

Is there such a thing as this "PayPal protection plan"? Or is the buyer trying to scam me. Any help is appreciated

Payments question

Jul 3, 2015 11:16:13 AM PT

"PayPal protection plan" scam?

My buyer has changed his feedback after a situation was resolved, having previously left me a negative on the item. He's stated 'Change to positive after a chat sorted very nice guy sorry' (I'm not a guy but I'll forgive him that!) but it's still logged as negative feedback which alters my 100% rating to 95%. I have read that Ebay don't like sellers to leave negative feedback under a positive, so is this the same the other way round?  Is there something I should do to get this altered if possible, and if so what?



Member To Member Support question

Jul 3, 2015 11:09:44 AM PT

Posivtive feedback left under negative

I am just wondering if I am the only Seller that does not receive 5 stars for Shipping and Handling Fees.  I have been selling for nearly 16 years with over 5,000 transactions.  I have no problem receiving 5 stars on anything except that!  Always a 4.9%.  I return ALL over paid shipping, charge the exact postage rate, and ship many items for free.  I will even ship Priority even if a Buyer pays for Parcel.  What gives?

Member To Member Support question

Jul 4, 2015 11:14:33 AM PT

Seller Dashboard