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The numbers are very hard or imposibble to see in the white label it reads 106Z3-10450 Hancrafted in ChinaIMG_20141016_081929_195 scribble 2.jpgIMG_20141016_104154_891 scribble.jpgIMG_20141016_082036_366 scribble 2.jpg

Fashion discussion

Is this a real Coach Heritage Ttatersal bag?IMG_20141016_082211_278 tattersal 4.jpgcoach tattersal.jpgIMG_20141016_082139_411 tattersal 2.jpg

Fashion discussion

Oct 28, 2014 11:40:06 AM PT

Is this a real Coach Heritage Ttatersal?

Need help if anyone knows who made this stem or maybe the pattern of etching?20141029_181855.jpg20141029_181905.jpg

Collectibles & Art discussion

At first glance I thought this was 1960's or so, I think the mesh gave me that idea.

After looking at it more I am thinking 1940's or so ? The mount metal tests as sterling and the high table rhinestones make me think it might be that old.

It's marked 'Vogue' with another word but I'm not sure that word is 'STERLING', it looks like something else.

I see a similar mark on RCJ but that word is 'STERLING', this looks a bit different.

Unusual design for a 1940's piece but I want to be sure of it's age.

TIA !

 

vogue1.jpg

 

vogue2.jpg

 

vogue3.jpg

 

 

 

 

Jewelry & Gemstones Board Group

Hi everyone and thank you in advance for your input and expertise!

Real or fake please!!!

 

SANY0112.JPG

 

SANY0116.JPG

 

SANY0125.JPG

 

SANY0122.JPG

 

SANY0126.JPG

 

SANY0111.JPG

 

Fashion discussion

My International customer says 5 year old daughter bought the stuff yesterday and now she wants money back to pay rent. Packages are in transit(crayola)

I have problems with people that buy internationally. Do you as well?

Selling discussion

Oct 28, 2014 2:12:56 PM PT

buyer says wants money back to pay rent

Selling discussion

I RECEIVED A 30 DAY POLICY VIOTLATION- THE EMAIL SAYS APPROXIMATELY 30 DAYS- DOES ANYONE KNOW WHEN EBAY OPENS IT SO I CAN LIST AGAIN. I AM OBVIOUSLY COUNTING THE DAYS. READING APPROXIMATELY 30 DAYS SCARES ME AS I DONT WANT THE HASTLE OF CALLING THEM AND ASKING. IS IT AN AUTOMATIC OPENING WHEN THE 30 DAYS IS UP? BASED ON THE DATE THEY SENT THE EMAIL. I AM HOPING IT IS TIME DATED BUT WHO KNOWS?

 

Selling discussion

Oct 29, 2014 11:01:51 AM PT

HOW LONG IS A POLICY VIOLATION? MC999

Today I went to the post office for shipping the priority international package. I have printed out the prepaid lebel from ebay .After I handed to the clerk with my item, she put my item on the scale and then told me that my prepaid postage was wrong . She said the shipping cost I paid was much lower than what she saw on her computer. I tried to explain her that I got discount from ebay.com. She said she has no idea about that. I should buy and pay at usps.com only.

 

I contacted ebay. Ebay advice me to void the postage and then go and pay for post office price. This seems not help me much. I think all seller know that the shipping discount is part of our profit.

 

Anybody have any idea to help me with this problem? Thank you very much.

Shipping & Returns discussion

I have a buyer who was slow to pay and contact me after the sale.  She is claiming that her bank account was hacked and she can't pay for the item and is asking for a cancellation.  II'm not sure if it is buyers remorse or something may have happened.  Is it worth the trouble of opening an unpaid item case or is cancellation the best way to move forward?  This is a 300 dollar item...thanks for any help.

Selling discussion

Oct 28, 2014 11:07:02 AM PT

Buyers remorse or truth?

Sold a vintage piece of electronics last month. (40 year old tube radio)

 

Without being contacted first,  buyer hits me with a "return not as described"

 

Send message, check and make sure all the tubes are seated in the chassis.

No response. --- For those not familar, back in the day, electronics had vacuum tubes that plugged into a metal chassis.

 

Anyway, paid return shipping. Received item back, one tube loose. 2 seconds to plug it back in.

I am now out $55 for initial shipping and the return. Get a defect. Still have a perfectly good item that buyer was too lazy to spend a moment to

simply follow a basic instruction.

 

Obviously I am in the wrong business for the "new " eBay.

Just can't wait for the 180 day PayPal rentals, I guess I am supposed to guarentee 40 year old electronics will work forever when the failure

rate on NEW electronics is about 10% within 90 days.,

 

No way...

 

1.3M in sales here over the last 10 years. . I will take it elsewhere

 

Selling discussion

What is the most professional way to deal with a bidder who wins one of my auctions, but then tries to argue the price AFTER he wins it? I honestly thought this was against Ebay policy, not only because it's very unethical (Anyone with no regard for the rules can beat out the other bidders by bidding higher than the rest, but then argue the price after he wins), but because it's a waste of the seller's time. If sellers wanted to go that route, there are 'Best Offer' options to set up, but in an 'auction', the idea is in fact to sell to the highest bidder. Additionally, Ebay automatically takes their percentage based on what the winning bid actually is after the auction ends, so if you were to really charge the bidder less, you'd be losing even more due to Ebay's cut. I've had people try to argue prices while an item is up for auction several times which is annoying enough (my selling policy is very clear in my auctions), but now that I've encountered a second case where someone is trying to argue the price AFTER they won the auction, I'm starting to wonder if there is something more I'm suppose to be doing to prevent it. It's trouble enough dealing with buyers who don't pay through Unpaid Item Cases and having to wait through them until the buyer either finally pays or having to relist the item all over again when the clock runs out. Any ideas?

Bidding & Buying discussion

I don't want to turn all my entire feedback to "private", because I want to sell, and I have all good feedback anyway.

 

I buy (and will sell) lumber, guitar parts, car parts, camera equipment - and occasionally buy something for my wife or daughter. I have asked some sellers for no feedback on items I purchase for my wife or daughter. (Feedback for purses or skirts aren't going to help me sell lumber.)

 

Some sellers listen, a few don't. A seller right now has told me they use automated feedback, everyone gets the same feedback, and it is triggered when I pay. They are being lazy. So, I'm, waiting to pay until they agree not to leave (good, but generic) feedback that I don't want. Do I have any "rights" within ebay to demand no feedback? (remember, it would be good feedback, I just don't want it)

Bidding & Buying discussion

Oct 30, 2014 4:26:08 AM PT

Request NO feedback, seller refuses

Hi Ebay community first I want to say how much I love this page, I even quit my facebook page and just checking your topics and comments, I really learn a lot and some of it are so funny comments.

 

Now I have a buyer asking questions about one of my items then she told me she need it by Monday, but guess what the auction will be over Sunday night, so what she think I suppose to do cancel my auction and sell it to her??? Is that okay with ebay policy just cancel an auction and sell it now

Then if she buy it now and I ship it tommorow ‘Thursday” can she get it by Monday USPS priority mail envelope?

Also she is 0 feedback “ I really don’t have problem with that few months ago I were 0 feedback “

What you eBay community thinks I should do? And thanks in advance

 

Raeda

 

Bidding & Buying discussion

Oct 30, 2014 1:35:41 PM PT

buyer wants my item by Monday

After selling here and there for a long time, I have decided not to sell any longer.  All changes are scaring me and reading the board here as well, with all the issues with buyers is really concerning.  I just sold a tablet, pretty much new, but due to hard lesson learned while selling, I listed it as used (since it was opened, it was considered used).  This "new" tablet sat for well over a month before I had to lower the price dramatically to get someone to bid on it.  And, of course Ebay took 10% of that sale... What a rip off... 

 

So, I am sorry to say that as much fun as it was to sell on Ebay, it is no longer fun for me.  

Selling discussion

Oct 30, 2014 7:07:36 AM PT

Too scared to sell any longer

A buyer and I have been communicating through messages. She wants to buy three of my items, and I have quoted her a combined shipping cost. I told her to just "Buy It Now" for each of the three, and not to pay, and I will send her a Paypal invoice with the lower shipping cost. She said when she tries to Buy It Now on the first auction, it takes her directly to Paypal to pay. The item isn't showing up as Purchased yet on my end. How can I do this without ending the auctions and sending her an invoice?

Selling discussion

Anyone else having problems? I sold a couple things in the last 20 minutes, they show paid and there is a valid PayPal payment page but the MONEY is not showing in my balance.

 

Most frustrating day ever.

Selling discussion

Oct 28, 2014 6:01:19 PM PT

Paypal Payments Not Showing Up

Hi All, 

 

I sold something this morning....YAY! I guess. I am a bit concerned though. I am in the United States and don't sell internationally because most of what I sell is electric and there are voltage and plug differences between countries. I don't want somebody to use these items with a voltage converter and get zapped or burn up their applicance, which is why I always check "No International Shipping," which I did for this listing (totally verified after I saw that the shipping address for this). How did this order get through? Why did eBay allow this order? 

 

It turns out this buyer is just in Canada, and I believe we have the same voltage and plugs between the two countries, but I am still concerned. I had to cancel two different international orders for the same item last month. I thought I had opted out of international shipping then too, both times!!! Though it was clear when I looked back at the listings, I hadn't done this correctly. It was very uncomfortable. One temporarily refused to cancel. One wasn't immediately refunded the obscene amount of customs fees. Now, I am extra careful to click the "No International Shipping" option, but what good does that do if eBay will still allow international buyers to purchase my items?

 

Can anybody shed some light on this?

 

Thanks

Selling discussion

My shipping finally fell below 90%. I called CSR to find out why? It should be 100%. I was told if I get payed on Fri. my lable has to be printed by Sat. to be on time. I wasn't printing my lales untill I was ready to ship on Monday so I lost my TRS for that. Does anyone know if this is accurate?

Selling discussion

Oct 29, 2014 10:38:26 AM PT

Shipping fell below TRS

Can anyone help me with the name of this Louis Vuiton purse and if it is authentic?

It is made of olive green with dark brown leather. The date code is TH0078.

10 by 5 by 2".

 

Thank you very much in advance!

Fashion discussion

Oct 28, 2014 7:12:36 PM PT

Louis Vuitton -Does anyone know the name?

What happend all my purchase history is gone.?

Bidding & Buying discussion

Oct 29, 2014 8:32:40 AM PT

purchase history

Welcome, one thing I have a problem

 

My Account discussion

Oct 28, 2014 5:21:09 PM PT

problem

Anyone know what this thing is for? It's made of gold tone metal and it is marked IS on the bottom. Probably

worthless, but can't stand not knowing what something is!  Thanks!

Collectibles & Art discussion

Oct 29, 2014 10:30:43 AM PT

Please help with ID this thing

Buyer paid for 2 items seperately.. I put in one box..Printed label... went to enter the tracking number on second item and received this message.

" The tracking number you entered is already being used for another transaction and cannot be applied for this transaction. Please enter the correct tracking number for this order.

A valid tracking number will allow your buyers to track the status of their order and know when to expect delivery. Plus, it will help protect you if the buyer files an Item Not Received claim."

 

 

When did this new policy start? 

Selling discussion

Some one in here that can help me fix the problem

 

Bidding & Buying question

http://s1300.photobucket.com/user/abvp/media/007_zps9b9e7792.jpg.html

 

I cannot seem to get the image to work, but here is link to it in my photobucket account. 

 

I found this lonely Corelle pasta bowl in a thrift store.  I love the pattern and trying to find out name to see about getting more.  I've done searches on here and google with every description I could think of and haven't been able to find it yet.  Does anyone know the pattern?

 

 

Home & Garden discussion

I had a coat I had up for auction the buyer won but hasn't paid he wants me to bill him later and ship it I'm sure this is a scam just curious what your guys thoughts are

Selling discussion

Hello~

On my selling account I received a soft positive, the widget I sold had the dimensions in the title, the description AND a photo of the item next to a standard ruler!

 The feedback the buyer left was a positive but it said "totally useless item, too small". I know alot of buyers dont read the description or look at photos.... but this seems crazy, esp. since the widget is well known. Surprizingly he did not ding any of my stars. Is this a SNAD coming? The item was under $10.00. I'm confused as to if I should do anything or not.....wait for a SNAD, respond to feedback, ignore........Any thoughts? Thanks!

Selling discussion

Oct 29, 2014 8:55:54 PM PT

I got a soft positive.....is a SNAD coming?

Ask your questions to eBay staff:

 

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Holiday-2014-Chat-Series-Leveraging-Promotional-Tools-to/m-p/23134477#M2310

 

Going on now for the next hour!  :smileyhappy:

Selling discussion

eBay just canceled one of my auctions for a duplicate listing, but according to their policies I can have more than one of the same auction correct?

 

"You can have more than one auction-style listing for identical items. However, only one duplicate auction-style listing without bids appears on eBay at a time. Learn more about how duplicate auction-style listings appear on eBay."

 

Although when I listed mine, both were on eBay at the same time with no bids.

 

I see some seller with over 20 items with bids on them of the same item.  How can theirs auctions stay and mine get canceled?

 

Auction 1: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=161468180498&ssPageName=STRK:MESE:IT

Auction 2: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=161468560963&ssPageName=STRK:MESE:IT

Auction 3 (Cancled/Removed - Duplicate): http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=161468563812&ssPageName=STRK:MESE:IT

Auction 4: (Buy It Now): http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=161467358657&ssPageName=STRK:MESE:IT

 

I just want to understand this policy better so I know what I can do and what I can't.

 

Thanks,

Selling discussion

Oct 31, 2014 6:12:24 AM PT

Duplicate listing Confusion

The item isn't listed on myEbay and the seller isn't responding to my emails. Any suggestions about what I should do?

Bidding & Buying discussion

Six months ago, I bought an item from someone and patiently waited for it to arrive. Then came the date where the item was due to arrive, and there was no item. So, I filed a claim report because this seller was completely silent and did not contact me in any way to let me know of any delays. So, after sending a message asking what was going on and getting no response, I filed a claim and then not long later I get a response and the person tells me they have been out of town and then sent the item fast. This person has no feedback or anything, otherwise I might not have sent the claim out, but I was wary - it has happened before. Had she delayed anymore, the event I needed the item for would have passed and then I would have rather have had my money back anyway, but she sent it on time so I was happy. So, I left her a review that said that the item was mailed at a weird time, but that it was mailed fast once she did. It was also marked positive.

 

So just today, six months later, I get this very immature e-mailing that is full of sarcasm like "thank you" in quotes, telling me I should have been nicer because she was new, I shouldn't have cared so much about a $15 item and that I should apologize and feel bad because I did something bad to her but she never did anything bad to me.

 

I sent her a nice, but curt response explaining everything, and also explaining that my review was not bad and that you have to be a little bit of a more communicative seller and try not to be out of town with items up on eBay, unless you have a way to get to the internet while you're gone and keep up. I told her because she was a new seller with no feedback, that is what made me wary and not that I should have babied her because she was new. I told her that she should have messaged me immediately to let me know the item will be delayed, not sit on the estimated delivery and hope for the best.

 

But now I'm concerned because I have just noticed she has never left feedback for me ....which means she still can? Am I going to suddenly get a bad feedback because she's mad at me for being cautious? I ultimately left her a positive feedback, even though she didn't exactly deserve one, so I don't know what the problem is. She has all 100% great feedback.

 

How should I handle this at this point? Has anyone else had a similar problem? Is everything on the buyer and not the seller like she thinks?

My Account question

I searched (no pun intended), but the community is so different these days, that I didn't even know where to look. 

 

I used to get my followed searches before dawn every day and not I'm getting them late in the evening. I use them mainly for research.  

 

Has anyone else had this problem? eBay might not consider it a problem, but I do. If you've experienced this, do you have any insight as to why this is happening? For all I know, some people were getting them at different times already. This has really thrown me off as now I have to do it manually. 

 

Any help or insight would be greatly appreciated! Thanks bunches. 

Tools & Apps question

Oct 29, 2014 9:56:03 PM PT

Followed searches arriving late?

I cannot find my announcement about the free auto list (now only 1 time). It said that after a certain date, any listings that had an auto list checked, when relisted (automatically by eba)y, the listing will be taken out of your stores listings that you get every month. Any clarification please. 

Selling question

I opened two cases against the same buyer on September 23rd to cancel the transactions after he received a refund from PayPal.

 

Now over a month later the buyer has still not responded, and I've asked, in the case details, for eBay to step in and take action.  But the cases are still open, and there is no button or link to escalate the case to eBay.

 

How can I contact eBay and bring these two cases to their attention?

 

 

One a related issue, many times when I've gone in to the Resolution Center to check on these cases, which I click on them I get an error that the information is not available, try again later.

Buying & Selling Basics question

I have manually uncheck the global shipping, and excluding international countries or contenents with each listing I am posting.   Is there a way to go to my account and remove it ?

Thank you

Shipping & Returns discussion

Oct 28, 2014 7:59:36 PM PT

How to opt Global shipping program

As a top rated seller I must do same day or 1 day handling and shipping, which is no problem.  However does EBAy take into account if the next day is a Sunday or a postal Holiday.   My shipping percentage has gone down and that is the only explanation I can think of.   I had multiple purchases the Saturday befroe Columbus day and couldn't ship and Tuesday after.   Any ideas??

Shipping & Returns question

Oct 30, 2014 5:51:43 PM PT

i day shipping

Has someone screwed up or is this some sort of restriction on me? Does anyone else have this problem?

It's really an inconvenience to have to pay for several items one at a time and log into paypal every time.

Bidding & Buying question

Hello everyone! I want to buy some items from a seller, located in Australia and the items are in australian dollars. So, I can't use the option "Add to cart" for items in different from USD currency. The option "Buy it now" also doesn't work - when I try to use it, eBay leads me directly to "Proceed to Checkout" and "Pay it now". I can't pay the items one by one, because there are shipping charges and it is too expensive for me to do that...So, what can I do? Please, somebody help me! These items are are only available from this seller...I'm desperate :smileysad:

Bidding & Buying question

Ebay will not allow me to send an invoice to a Canadian buyer , why?, I have sold hundreds of items to Canada...what is going on, it says that the shipping service or something at Ebay will handle it..I do not like this at all..they are interfering with my sale...

Selling question

Oct 29, 2014 12:27:03 PM PT

I cannot invoice a buyer

Fees have suddenly appeared for scheduled time listings, buy it now listings, fixed price listings that I have not had to pay before. (Not in years)

 

I had a promotional offer for 50 free listings per month, but Ebay added a new pomotion after I paid for my Ebay Store, which now overrides the previous promotion and started charging me additional fees on ALL LISTINGS which were supposed to be free.

 

So basically I had a promotion that made listings free.

 

Then paid 20 USD for a service that made the listings not free.

 

There's no way this is normal.

 

To make the effects of paying 20 USD for a service that disabled my other services, the Ebay Store interface doesn't even work propperly so I cannot use it. Which means Ebay extracted a 20 dollar payment in exchange for no service, and also disabledy my other services I already had. I paid to have my promitions taken away basically.

 

 

To compensate, I'd have to do all of my listings at nights so that they started at the time I want... which is annoying and something I've not had to do since like 2005 or something.

 

 

 

I am asking here if this is happening to anyone else, and if there is something that is a bug. Or something that can be fixed by adjusting settings or something? I cannot find it.

 

Is my only course to just cancel my Ebay Store to remove the fees?

 

 

Any help and advice appreciated. Thank you in advance.

Selling question

Oct 29, 2014 1:10:08 PM PT

New fees for scheduled listing?

Buyer got refund but I didnt notice and shipped item contact ebay and paypal and they said theres nothing to do because the case is close. The buyer has the money and the item for free is there anything I can do??

Selling question

Oct 29, 2014 6:29:29 PM PT

need help

 Has anyone had trouble with shipping not changing weight when you list an item? I have now 3 times had the shipping weight change back to the previous listing weight. It's getting  expensive. IBetween all the fees and shipping I am losing quite a bit of money.

Shipping & Returns question

Oct 28, 2014 12:53:19 PM PT

Shipping weight in listing.

I bought an item and didnt recieve it i tried contacting the user but no reply. I just want my money back but when i try to get my money back ebay cant find my item. the item is not in my history because i was under guest. I have no idea how to just simply get my money back with out hitting a dead end. can someone just please help me

Shipping & Returns question

I have a beautiful handbag that is a XXIo Secolo Italy, with black suede interior, silver tone hardware a fold over magnetic snap closure and a pocket inside with a high quality zipper (marked YKK). This hand bag is in such a great condition that I can't tell if it is a vintage reproduction by Secolo or it is true vintage. I have seen some purses made by Secolo from Laurent Effel St. Barth but I do not know if these purses are before or after mine. Can anyone help me with a date or some info? Thanks so much!

 

Fashion discussion

Be sure to change your clocks.

Part-time eBay Sellers discussion

Oct 29, 2014 11:21:09 AM PT

Nov. 2nd...Daylight Saving Time Ends

I noticed an item (an autographed baseball card) which I am 99% sure is a fake.  I am not an authenticator, but there are several obvious indicators that it is a fake (the card is missing an embossment which appears on authentic versions of the card, the color of the ink is different than all other instances of the card, and recently another eBay seller has been selling blank versions of the auto card).  I contacted the seller and told him of my concerns and sent him a link with a "real" autograph.  He replied to thank me for letting him know, but then I noticed it was re-listed at a slightly lower price.  Is there any place I can report this to eBay?  I don't want to get into a dispute with the guy since I haven't had any (nor plan to have any) transactions with him, but I don't want other possible bidders to get taken.

 

Thanks

Bidding & Buying question

Oct 29, 2014 4:41:25 AM PT

possible fake autograph

I recently had 2 non paying bidders. They both wanted to cancel the transaction. I decided to be nice and cancel, instead of opening an unpaid item case. It's been days, and neither has accepted or declined!! This **bleep** me off, because I was doing them a favor! If they don't respond after 7 days, it's automatically cancelled, right? Is there any way to undo the cancellation and open a claim against them instead??

Selling question

Oct 30, 2014 7:36:35 AM PT

Undo pending item cancellation?

Hello- I went to the site map and tried to find this answer but couldn't find a direct answer.

A buyer sent me a best offer I accepted it.

She then asked me after buying this how many liters it hold. I wrote her back & told her it is a bank  it doesn't hold liters

She paid for it, then had eBay send me a notice that she wants to cancel which I agreed

Now my question is when can I relist the item? 

It seems like since she has her money back I should be able to relist, but I just want to check to be sure

Thank you in advance

Selling question

Oct 29, 2014 4:32:44 PM PT

BuyA Best Offer er Cancelled

Getting Started question

Oct 28, 2014 5:22:34 PM PT

how to find products bar code

or replies?

Selling question

Oct 28, 2014 8:37:35 PM PT

why can't i find my post?

Is this the ebay buyer protection phone number 1-877-825-9525?

I am trying to buy buy a car which they want me to send money via paypal. I just want to make sure it's legitimate.

They have sent me this ebay buyer protection number: 416848561556

 

sincerely yours

sharif hameedy

 

 

Bidding & Buying question

Oct 30, 2014 11:24:20 AM PT

is this legitimate?

Probably a question that has been aswered a million of times, but cant find an exact answer,

How long do i have (total days), to open an item is not as described case if im the buyer?? thanks

Shipping & Returns question

Oct 29, 2014 4:39:54 PM PT

Not as described case

A buyer decided they wanted to return an item. They told me the item was  too small and would like to return it. I am totally fine with it. I googled and found steps to making a return through Ebay which was to find the item, click on the options and click "return". The buyer said it was trying to bring them to the resolution center. I searched here on the Ebay Community and found that most people were saying for the buyer to return the item and I simply refund the money and cancel the transaction. The buyer called ebay and was told to file a claim through Paypal as item not described because they were using a Guest paypal account which seems worse than going through the Ebay resolution... Usually they'd have to return the item before receiving the money?? My options are. .. 

 

How would you like to respond?

Issue the buyer a refund for the disputed amount of $90.00 USD. The buyer can keep the item(s).

Issue the buyer a refund for the disputed amount of $90.00 USD. The buyer must return the item(s). Do not select this option for virtual/intangible items or

services.

Offer the buyer a partial refund in an attempt to close this claim.

Provide proof that the buyer has already been refunded.

Diagree with claim. I would like to provide additional information.

 

I was thinking of selecting the Issue the buyer a refund for the disputed amount of $90.00 but I don't want to refund anything until I get the item back.. Does Paypal hold the money until I receive the item?? 

 

Ahh.. This is so stressful. 

Shipping & Returns question

I sent a package from California to South Dakota.  The buyer looked at the tracking and misread it.  He opened a case wanting to know why his package was being returned to California (he opened an item not received).  He simply looked at the steps of the tracking backwards, and the package was delivered to him that same day in South Dakota.  There were no delays.  Package was shipped immediately. He just simply read the tracking wrong.  Now I have a defect on my account. Is there any way to clear it? What's even more frustrating is how eBay allows the case to even be opened in the first place, when the package was well within the time limits posted in my ad.  I have another defect because a customers package was going from CA to TX, but during it's route it went through Alaska.  This was something I had zero control over. Buyer didn't feel it was right, so they opened a case.   Ebay should put a clarification question to the buyer before letting them open a case.  Something like, "Have you tried contacting the seller before opening a case".

 

One more thing (Sorry this is turning into a venting question/comment)

 

When I sell an item, I pakck it on the day of the sale.  I print postage for the following day, and schedule a pick-up for the following day.  It gets picked up, but most of the time the package (First Class) doesn't show as received at the post Office until the 3rd day.

 

Example:  Sell item on Monday, pack and print label.  Tuesday picked-up by Post Office.  Wednesday early morning (before post office opens) tracking shows item just being received.  NOT Tuesday when the carrier picked it up. This happens quite often.  So now this affects my percentage of " your transactions had tracking uploaded within handling time and validated by carrier". Another thing I have no control over.

 

Trying to do everything right, but eBay is looking at too many things in just black and white and we get dinged for it!!

 

Anyway the question was, "Can I get transaction defects removed?"

Thanks!!

My Account question

Oct 30, 2014 6:23:48 AM PT

Can a case or defect be removed?

Buyer won item, then asked me to cancel. I accidentally relisted now it won't let me cancel her order, she says she can't stop receiving emails about paying for it. Can someone please help me? Thanks!

Selling discussion

Oct 30, 2014 6:01:53 PM PT

Relisted item, buyer said never canceled

Could issue them a refund so I did then I went to myebay and requested to cancel order .Did do that right?

Payments question

It is so frustrating to have these members bid and win then after 3 days and several messages and invoice sent and still no payment or responses. Does anybody else have these issues?

Bidding & Buying question

Hello! I just bought a phone here on Ebay (Buy it now). When I looked at the item it had 54 sold, and after I purchased it had 55. So I assume Ive ordered it alteast.

On the other hand, if I click on the "55 sold" part, I dont show up as a buyer. The last one sold according to that list was 2 days ago. 

My money has been taken, and I got a receipt from Ebay on my mail. So why isnt it showing up in the purchase history?

 

I'm thankful for any answers! 

My Account question

Okay, so at the bottom of my seller dashboard it says how many transactions I've done. Does a transaction mean an order (which could include multiple items purchased), or is a transaction a single item purchased. Clarification is appreciated!

My Account discussion

Oct 30, 2014 4:04:32 PM PT

Random Question, more of a technicality

I try to place a bid on active items and nothing happens. I have always paid with paypal as soon as I have bought something????? When I try to place a bid nothing happens.

Bidding & Buying question

Oct 28, 2014 5:14:30 PM PT

why cant I place a bid?

     Ok this maybe a stupid question.  How do I list in the adult section?  I listed some vintage nude playing cards one deck was B&W 1930's, the other color 1970's.  Both are pretty raw, I must admit, but I listed them in Resque photos and collectable playing cards.  Ebay pulled them, saying I needed to list them in the adult section, but did not say how.  I'm not finding it on the selling page.  Am I blind, or is there another link or page I need to get there?   Thanks for any help :smileyhappy:

Selling question

This guy bid on 4 of my items won them and e-bay opened an unpaid case.  It closed then relisted he bought 2 of the items again using a different account and now there is another unpaid case started.  Tired of these games...

 

Selling question

If I change my site preferences to include combined shipping, what happens after that?  If someone buys multiple items, will it automatically combine the invoice, too?  How does this really work?

 

I would really like a full explanation.  It's confusing the way ebay tells it on their support pages.

 

Thank you!

Shipping & Returns question

 2 different buyers won my auctions this past month. Foolishly, I agreed to wait out another auction for each of them till I shipped their paid for items. So nice to save them shipping!  Many thanks from buyers, 5 star feedback AND 2 DEFECTS  for my hassle.

THANKS EBAY!

(that was sarcastic in case someone didnt catch it :smileyhappy:

Selling question

I had a buyer from outside of the US buy an item and then request an invoice for shipping.   My site clearly states I only ship within the US.  I have contacted the buyer twice now for them to cancel the transaction.  Does it count against me if I cancel the transaction?

Selling question

Not sure and can't read the signature. Thanks for your help :smileyhappy:

Collectibles & Art discussion

Oct 28, 2014 7:22:05 PM PT

Please help ID this actress.

After payment on an item was made, the seller marked the item as "shipped". The item has an "estimated delivery date" with no tracking number. A  day after "estimated delivery date" I contacted the seller asking when the item was shipped so I have an idea when to expect it. The next day, the seller responded " I will ship it today". Almost 9 days after I paid for an item, the seller is just now shipping it when he stated it was shipped the day I made the payment. This got me thinking, perhaps I should check out the sellers profile ( I should have done PRIOR to buying ). I found that he is a "rookie"/"newbie" to ebay, that most of his transactions has been as a buyer, not a seller. The item that I paid for is one out of 3 items (which all 3 items posted and sold same day) where he is the seller. HHmmmmmm......

My question is this:

Should I give the seller the benefit of doubt by waiting 3 to 4 more days for item to arrive? or Should I call ebay to voice my concern?

Thank you.

 

Shipping & Returns question

what do you do when a ebay member contacts a seller and tells the seller to withdraw all the items from bidding and he will buy all

the items listed...tells seller its ok...so the seller does...the two contact each other...come to a price...everything ready to go...seller rereads ebay policy...knows its not right...seller kills the deal,,tells ebay member a story to get out of it...ebay member furious sends threatning with sending email blasts to thousand of ebay member and other auction houses...what is sellers recourse?

Selling question

Oct 28, 2014 4:30:11 PM PT

how do you handle possible underhand deals

Dear e-bay! WHY? Why can't you put a filter to on the left side like all the other filters you have, in order we can choose the location of the Vendor we want to buy from??

China and Hong Kong locations are always first, and there is no way to filter them out! If you search a top for example a milion results arise with asian first, if I want to buy from America its a disaster since there is no filter of the sellers!

 

Bidding & Buying question

Oct 30, 2014 6:48:54 AM PT

Asian Vendors

Hey everyone I just have a question about being a top rated seller. In my seller dashboard it shows ebay determines your capability to become a top rated seller with 100 sales totaling atleast by $1000. The time ebay shows the evaluation is from "12 months: Nov 01, 2013 - Oct 31, 2014". I have been making an effort to reach 100 sales and I will by this time however I will not be evaluated till next month. On November 1st will I be square one back to 0 sales and 0 out of the $1000 I need to reach? To clarify my first sale was in March. Can someone please help inform me? Thanks in advance.

Selling question

Oct 29, 2014 6:24:16 PM PT

Top Rated Seller

Has anyone noticed something peculiar over at the "signed designer Stanley Hagler" search... something drastic has happened to the prices and designs of the jewelry posted...not all, but many.

 

Just 6 weeks ago it was flying off the shelves and now well, I just don't know...there has been controversy since Hagler's death regarding who, what and how this or that person owns the rights to his company's name...but this has been going on for years...is it Mark Mercy or Ian St. Gielar?  Now that Stanley Hagler has passed away (1996) and St. Gielar also has passed (2007) who is designing and constructing jewelry under SH's name...i happen to have 2 sets of jewelry bought by myself in the early 1990s and it doesn't look at all like "some" that is listed today....so, I'm asking does anyone but me see a problem and if there is a problem what is it...LOL

Selling question

Oct 30, 2014 3:59:07 PM PT

Stanley Hagler Jewelry???

Tuesday night, I bid on a fishing reel. My max bid was pretty low, and I didn't really expect to win. In fact I am surprised that I did. Tonight I got a message from the seller reminding me about payment (red faced and embarassed here). Of course I immediately sent payment along with an apology.

 

The real problem here is that I NEVER got any type of purchase notification from eBay. NOTHING.

 

As a seller, that bothers me. eBay specifically asks us not to send an invoice unless there is a reduction in shipping fees, because they have already sent a purchase notification. This is deeply disturbing. Not so much that I am paying 2 days after purchase (bad enough) but that eBay never even notified me of the purchase. How many of my sales are not being notified as well?

My Account question

I had 6 item not as desribed cases in the last 2 weeks.All items were returned used but in good condition, i sell used chainsaws.one guy decided he wanted new rather than used, i guy was to dumb to release chainbrake on saw, the other 4 saws were used and no longer needed.I had to pay return shipping too, all items were good but if buyer hits item not as described seller has to pay return shipping.At least they didn't break them first. This new system is so flawed against sellers.all these items i resold but all these defect dings are killing me.Really ebay .I pay out 2 grand or more in ebay selling fees , but i'm treayed like i'm a defective seller.You already got my 20" top rated discount when i was booted out once new policies went in effect.

Selling discussion

Hello, I'm confused by this mark. My research would tell me that it is from 1921-1934 by the Alexandra Porcelain Works. But I understand that many of these marks have been counterfieted. Is this one real or fake? Any help is appreciated.

 

Cris

Pottery, Glass & Porcelain discussion

And I mean lost it. My first item on the agenda was asking them for the 4th time, yes 4 calls over a month period to remove a defect that they claimed they removed after call 1, call 2 and call 3.....Second item on the agenda. A buyer filed a return request because his new shiny iPad ONE, 1st generation was missing the camera. What this imbecile didn't realize was 1st gen iPads don't have cameras. They weren't introduced till the 2nd gens. 

 

When that woman told me I was going to get a defect simply because this genius opened a case, it was like a demon took over my body. I lost it and I lost it hard. 7  years of pent up anger was let loose on her to such a degree that I'm still reeling from it. I demoralized her, and ebay, the executives on the unimaginable stupidity of their unimaginable policies. I told her the she and every single decision maker at ebay has no place to go. That even an asylum would reject their disgusting souls. 

 

16 years here. 6 of which have been pretty bad. But this last year. The no option forms, the defects and all the rest are just unforgivable. The abuse ebay has manifested is really starting to trump the benefit of profit. And I'm all about profit. It's the only reason for tolerating this stink hole of a company. Money is indeed a powerful thing. 

 

Selling discussion

Oct 29, 2014 6:35:14 AM PT

Lost it bad with CS last night

Selling question

I remember getting a notice from eBay that you could automatically relist 3 times for free but I cannot find that option under automated rules. Can anyone help? Thanks!

Selling question

Oct 29, 2014 3:23:15 PM PT

Where is the automated 3 free list option?

Help please on id for this cobalt and crystal goblet. I have 5 of them  8" tall.

Pottery, Glass & Porcelain discussion

Oct 30, 2014 10:22:38 AM PT

Glass help id on cobalt and crystal goblet.

Hello, ebay sellers.  I could use some advice here.  A buyer surprised me by leaving positive feedback after 60 days with no communication, but she said "item broke after only 3 days use".  I never received communication from her and would have set up a no hassel return for her broken ring.  Is it the right thing to contact her and offer a refund anyway? At least, she did not specify a negative or neutral feedback rating.  Just a little confused about this experience and wonder if any others have had this come about and what you did for your customer (s). Thank you for any input.

Selling question

I sold an item using the global shipping program the buyer used buy it now and hasnt paid. I tried to send an invoice and Ebay will not let me for some reason.....How do I rectify this situation?

Selling question

Assuming that I had a store, if I placed it on vacation, would the items listed have to be relisted and fees paid for insertion even if there is time left on the items?  Need a prompt, accurate answer, please.

 

TIA, ptd

Booksellers discussion

Oct 30, 2014 2:23:45 PM PT

Question on "vacationing" a store...

I have won an auction, the time has ended, but I cannot pay for the item, because the item is removed or not available.

I want to pay for it, because I was the highest bidder, but the item is not there anymore.

Can anyone tell me how to get it and what can I do?

Thank you!

Bidding & Buying question

hi, I am selling watches. Today, I read policy change mail. And I am a little bit confused. I would like to know, if I open an ebay store, and sell 2 items (say, first one's value is 3000 dollars and the second one's value is 5000 dollars), will ebay charge me 500 dollars or 250 dollars. To be precise, Do ebay charge max 250 dollars for the shop owners per item for the final valu fee ( even owner sells say 20 items and each item's value is 3000 dollars) or

the total sale fee is 250 dollars irrespective of the number of sales and volume?

Selling question

Oct 28, 2014 3:45:29 PM PT

final value fee

How do I not lose top seller status when a buyer is bidding on a second item and would like to combine shipping.  He may pay immediately but ask to hold his purchase to combine shipping?  There must be a way to do this?  I've been missing out on top seller status because of this.  Also some customers are local and ask to pick up, so I have no tracking info to upload.

 

 

Shipping & Returns question

Oct 30, 2014 3:02:49 PM PT

Retaining top seller status

How can I send a message to the buyer with anonymized name u***f and/or b***c (670) feedback score?

 

I want to make an offer on an item bought by this buyer.

 

 

Getting Started question

I recently opened a basic store. When I am describing my item I would like to have breaks in the paragrahs and make it look more professional. Every time I set it up that way everything I've writen gets pushed back together as though it all goes together. Anyway I can fix this or is it common with the basic store?

Thanks

Getting Started question

Ask your questions to eBay staff:

 

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Holiday-2014-Chat-Series-Leveraging-Promotional-Tools-to/m-p/23134477#M2310

 

Going on now for the next hour!  :smileyhappy:

My Account discussion

Buyer orders a dvd from me $3.99 FS.  A few days later I get a 'request' saying "This is not what I ordered"  I replied right away asking what did you receive.  He never answers, a few days later I ask could you please tell me what you received.  Still no response.  I then click that I will give a full refund with a return and still no answer.  Yesterday the request closed since he never responded and I got a defect.  Please help so I know b4 I wait on hold all day.  

My Account question

Oct 30, 2014 5:25:50 PM PT

Is this a defect too? :(

Is that not a violation?  Knowingly selling something different than what it is.  Stating to look at the pictures.  The pictures not being what you get?

Selling question

I'm revising an exiting listing, trying to add a Best Offer option, but it's no where to be found, All I see are the Starting Price and Buy It now fields, and Best Offer isnt under Additional Options.  

 

Can you not add Best Offer in revision mode? 

 

Tried Bulk Editing and also signing in and out/closing browser.

Selling discussion

Hello my case is closed case ID 5070953205.  and I think it is not fair  i have pictures and please see.

 

Spring, Piston, broken, Hop Up bucking damaged, contact cables damaged. 

 

Shipping & Returns question

Oct 30, 2014 10:29:11 AM PT

5070953205

Seller has agreed to cancel my purchase but is fairly new and doesn't know how... Any advice? I suggested site map at
Bottom of page but even I couldn't understand what the procedure was....

Bidding & Buying question

Oct 28, 2014 5:12:13 PM PT

Seller needs help canceling my order

Hello, can anybody help me?

 

The seller promised me to send a new item instead a broken.  But nothing has arrived.

The case is closed now. What else can I do now?

thanks A.L.

Shipping & Returns question

Oct 29, 2014 6:00:01 AM PT

I have not received the claimed

I have been racking up the eBay bucks ~ or I think I have~ I don't know for sure because I can't find them! I've been searching the site for an hour and I feel ripped off. I obviously can't use them if they're hidden! Right?

My Account question

Oct 29, 2014 11:01:54 PM PT

where are my eBay bucks?

I won a Buy-It-Now listing, paid for the item, and received a refund five days later. The seller did not contact me about the refund, so I contacted her.

 

When I contacted the seller, she said she felt bad for not having shipped the item and had just gone ahead and refunded it. She told me to go ahead and pay the total again if I still wanted the item. So I went through eBay, and paid the item a second time.

 

Received the item a few weeks later, it is not as described (does not work). I cannot open a Return through eBay, as it says that the item has already been refunded (it is registering the first transaction and not recognizing that I paid for it in full after the fact).

 

I can't contact eBay about the transaction to have it corrected because it just takes me through the loop of "the seller already issued a refund". The same happens through PayPal. The transaction is linked. I've contacted the seller about how to resolve the issue, directly. I've opened a PayPal dispute to have the amount refunded.

 

But is there no way to flag it directly with eBay that I have a problem needing resolution at this point?

 

Shipping & Returns question

I have two counteroffers out there on an item that is now receiving new "best offers". May I sell or counteroffer before I hear back from earlier person?

Selling question

I recently encountered an extremely rude seller. Given that I really liked his/her items, I am concerned that I may accidentally bid on or buy one of the llistings. I am currently watching whose items I watch/bid/buy, but I may forget this person's user name.  If any one has any ideas of how to block me from seeing this seller, I would appreciate it. Thank you. 

 

Bidding & Buying question

I purchased an item through eBay on 17 October 2014 and paid for it on the same day.

 

Since making the payment:

1. the seller is not responding to my emails

2. The status of the item on my "order details" reads: "not shipped"

3. When I click the seller's eBay ID, I am getting the following message: The User ID you entered was not found!

 

Delivery time was estimated to be between 27 - 29 October 2014; today is 30 October 2014.

 

Please can anyone advise me what step to take next as it looks like the seller has disappeared (his ID is no longer on eBay)

 

Shipping & Returns question

 

Hi all, Im a Hong Kong new seller, I just received an email from a buyer.

 

Please see below email from buyer,

 

 

Seller,

THE COST OF THE RING IS 75.72 DOLLARES CANADIEN IF YOU LIKE I WILL RETURN THE RING BUT YOU PAY FOR THE COST OF THE RETURN AND I WHANT THE FULL AMOUNT OF THE MONEY BACK THIS IS THE FINAL MESSAGE TO YOU IF I DON'T HAVE AN ANSWER TO FINISH THIS MANNER, MY NEXT EMAIL IS GOING TO EBAY, I AM BEING MORE THE PATIENT WITH THIS MANNER I WILL NOT TOLERATE MORE DELAYS, I WANT A SOLUTION NOW.

 

Buyer

Shipping & Returns question

I sold 20+ items on a listing.  Then, the 30 days were up and I had to relist my items.  With the new listing my sold history disappeared.  Is there a way to keep the solds showing?  I feel like it helps...

 

 

Selling question

Oct 29, 2014 10:13:46 PM PT

Sold History

I mailed an expensive bracelet and followed the tracking which said it was delivered then 2 days later the buyer is asking where it is? Someone had to sign for it and the buyer is acting like i should know who signed for it and that his post office is turning him back to me for answers. I feel like this is a scam. but dont know what to expect now. Is there anyway I will be held responsible for this? Candy

Shipping & Returns question

Good evening I have a problem with the shipment .Ι have sold a subject for which Ι was paid .but the money Ι will be able το take after 21 days. The problem is that I have out of money and I can not send it. what can i tell the buyer ,how can i send the money back to him.

Shipping & Returns question

Oct 29, 2014 6:54:00 AM PT

problem with the shipment

Case: item returned after case was opened and later escalated. Ebay provided return address but no label due to intl. shipping. (Buyer is in Europe, seller in US.)

Case details from ebay explicitly state:
Return shipping: SELLER PAYS

This is confirmed by ebay policy which clearly says in two different sections that in case of INAD seller pays return shipping. In normal returns, buyer pays. Makes sense.

Now seller, after having received item back, issued refund for purchase and original shipping, but not return shipping. And refuses to do so since, so he says, ebay US has told him on the phone that buyer is refunded for return postage through the global shipping program. WHICH IS TOTAL BS, BECAUSE THE GSP ONLY PROTECTS THE AMOUNTS PAID THROUGH EBAY AT THE TIME OF PURCHASE AND NOT THE RETURN SHIPPING AS THIS HAS TO BE PREPAID AT THE PO IN BUYER'S COUNTRY.

Ebay NL writes in their case response that SELLER IS WRONG but there's nothing they can do and they strongly advise to leave NEGATIVE FEEDBACK!
Really...?! So seller is violating ebay policy and there is NOTHING ANYONE CAN DO??

Thoughts anyone?

Shipping & Returns question

Sent out the incorrect item by accident, then realized our error and immediately shipped out the correct item.  Instructed the buyer that the incorrect item was sent prior to delivery and to refuse delivery so that the item would simply be returned to us without them having to deal with shipping/insurance charges.  Offered a partial refund for their trouble and delay in getting the correct item.  The incorrect item was delivered (signed for) anyway, so the same discount offer was made, along with a refund for the return shipping and insurance to mail the item back to us the same way it was received.  All correspondence, both before delivery and afterwards, have been completely ignored.  We have not heard a single thing from this customer at all.  Is there any recourse here?  I can find nothing anywhere in eBay's pages addressing this issue.  This item was not cheap, so any guidance would be appreciated.  Thanks.

Shipping & Returns question

Hi all,

I have bought some item on ebay from seller (I paid for it) and after five days I have no any information about shipping. Seller doesn't answering on my message and doesn't mark item as sent. What now can to do :/

Bidding & Buying question

Oct 29, 2014 8:37:46 AM PT

problem with seller

Why is it that when a buyer bids on an item and does not pay or even make contact, they can keep buying from other sellers?

 

Bidding & Buying question