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This is a question for both eBayer's and eBay management. 

 

The question we would like to ask is what is proper way to deal with unreasonable and manipulator eBay buyer:

 

Here is the case I met, hope this will also ring a bell for other eBayers:

 

The issue starts like this: 

 

New message from: keitht313 (216Turquoise Star)
they were bought at marcs .A reputable grocery store.They are the exact same glove.They are made of the same materials.If i were to to return them i woul would be paying over 4 dollars in shipping both wars. That is almost the same price you are charging for the glove and 2 more dollars i can go to marcs and buy 2 more pairs.So perhaps you could give me a partial discount.Right now i not very happy and i dont think you want me to give your feedback as is. I could take a picture of both pairs to show you im lieing i you would like!!
 
 
Reply
 

YOU:

Hello, if you don't like your item and want to return it, you are welcome to return this and our return policy is the buyer afford the return shipping and once we receive the returned item, we will issue a full refund to your Paypal account. Another thing, is that I suggest you ask your mom where she got the glove for you. Some dealer's, especially street dealers, will sell counterfeit stuff. They looks similar, or in your word "same", maybe also good quality, but buying a counterfeit item equals to killing the legal and honest business. Our products are all officially licensed items and the money you paid partially support your team. Thank you very much!

keitht313:

Hello, I have a couple issues about leaving your feedback id like to let you know before i fill it out. First as a seller myself as soon as my customers pay for their item without any problems i will leave their feedback.Its the proper thing to do you got paid instantly by me i know that and their were no issues i know that as well. I think the least and proper thing to do is show your appreciation by leaving their feedback because the will have second thoughts about leaving you feedback. Also when i got my gloves i showed them to my mom and dad and my mom gave me the evil eye so i knew what it was.I said you got me a pair also didnt you.She went and got them and they were the exact same glove.She asked how much i paid i told her and she said she only paid 2.99 for they ones she got which the price tag said. So now i feel a little take by the price i paid.I hope we can cane come up with a fair resolve to these issues as you may see i am a fair guy and i always will give a buyer or sel

 

We are new to eBay but not new in the business world. We had a store for 3 years and I have been in a position of store manager for over 7 years. 

 

From the messages the buyer delivered, we saw a manipulator trying to get everything out of nothing by threatening a new eBay seller to give a negative feedback! 

 

We would like to know eBay professional's advice and other sophisticated eBay sellers' opion!

 

Thank you very much! 

 

Selling question

Dec 19, 2014 7:54:33 AM PT

How to Deal with a Manipulator Buyer??

An item for which the seller cancelled my order shows under my unpaid items. When I click on it under Unpaid items, it says Order was cancelled, my shopping cart is empty, nothing in purchase history about it. Email from e-bay says that the order was cancelled and I do not need to do anything more about it. So now I can't place any bid on anything cause a message pops up that I can not bid as I have an unpaid item I need to pay for first. I can not mark this item as paid, seller can not mark it as paid, there is no such option in there anymore as it is supposed to be cancelled order, yet it is in my unpaid items banning me from bidding now...I'm basically stuck and have no idea what to do, please help! Thanks

 

 

 

 

 

unpaid.jpg

 

 

unpaid3.jpg

Bidding & Buying question

Hello!!

 

Can I have your help please?? I ordered for first time something from US (a toy for my little boy). 

 

I checked shipping / tracking history in USPS but I am a little bit confused. The tracking history is as below: 

 

Tracking.JPG

 

I can see that in December 16th Processed through Sort facility - Location Greece BUT four hours later shows: " Departed - Boston, United States. 

 

Does this mean that my package went back to US??? 

 

 

 

Thank you for your time. 

 

 

 

Best regards,

 

Katerina

Shipping & Returns question

Dec 16, 2014 5:36:47 PM PT

Can my package return back???

hI,

 

Wanted to check and ask around if there pictures

might not be allowed on a listing:

 

measure2_SM.jpg

Getting Started discussion

Dec 17, 2014 2:35:30 AM PT

Images in a listing

  Earn up to $75 for refering 5 friends,  I mean, ex-friends:smileyvery-happy:

 

 

Help your friend earn extra cash too! When your friend lists for the first time, you’ll both get a $15 eBay Coupon.
Refer five friends, get up to $75

Selling discussion

I often wonder when a seller gets 1 completely undeserved negative feedback and have a hard time trying to get it removed.

 

And then you have another seller who has lots of negatives and neutrals and is able to remove/revise 385 negative/neutral feedback.  What are they doing that the other seller is not doing.  

 

revised feedback.jpg

Selling discussion

Dec 17, 2014 2:15:19 AM PT

Feedback revision, how does this happen?

DSC00073.JPGDSC00081.JPGDSC00073.JPG

 

Can anyone tell me who this maker is, Is it Native ?? It is signed 925 with what appears to be SOM, it is very heavy and quite large, it weighs 5.3 ounces, it is 4 1/4" by 1 1/2" by 1" thick, i assume the stone is quartz??

Jewelry & Gemstones Board Group

 

I know it's the holidays but I was unaware they offered alcoholic beverages and or Nyquil to the postal workers.

 

Also just for laughs, I'm in Michigan.

Shipping & Returns discussion

Does anyone happen to have one of these mostly round ab faceted crystal damgles laying wround? Im missing one :smileysad:

 

kramer bracelet pre repair front.jpg

 

kramer bracelet pre repair crystal 1.jpg

 

kramer bracelet pre repair crystal 2.jpg

 

kramer bracelet pre repair loop.jpg

 

it measure approx 8 mm tall, and 7 mm wide. Thanks!

Jewelry & Gemstones Board Group

Dec 17, 2014 5:06:26 PM PT

looking for a single crystal dangle

Nice and wide at 1+1/2" across, art glass and rhinestones, no marks though.

Any ideas who who may have made it ?

 

bigbracelet1.jpg

 

bigbracelet2.jpg

 

bigbracelet3.jpg

 

bigbracelet4.jpg

Jewelry & Gemstones Board Group

Dec 18, 2014 8:18:23 PM PT

Thoughts on this Bad Boy ?

giraffe

 

Just a cute mommy photo

 

Good morning one and all

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Dec 16, 2014 5:14:35 PM PT

New to Ebay Daily Chat for Wed. December 17

hello

 

Good morning every one.

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

morning

 

Radine

New to eBay Chit Chat & More ~ EVERYONE WELCOME!

I have a negative of an amusement pier, but have not been able to figure out the location. On the side of the pier is says ".....on earth a playground of innocent amusement for young and old". Probably last teens or early 20's.  I think there are two piers side by side. Thanks in advance for the help.

Collectibles & Art discussion

Dec 17, 2014 2:21:07 PM PT

Help ID Amusement Pier Photo from 1920's

Bird on a Branch

Collectibles & Art discussion

Dec 19, 2014 10:35:04 AM PT

can someone ID this piece of asian art

i want my money back , please help . 
HELLO SIR ,
THIS IS SK ASHRAFUL , FROM KOLKATA. 
I MADE A TRANSACTION IN EBAY .IN THROUGH MOBIKWIK WALLET ACCOUNT ON 18TH OCT 2014 . 
ORDER TOTAL AMOUNT IS Rs. 8,820.00 (MobiKwik Wallet mobile payment (Rs. 7,497.00).unfortunately order has been cancelled .
I CONTACT TO EBAY , THEY PROVIDE ME THE TRANSACTION REFERANCE NUMBER : AMBK3523242501 .
I TRY TO CONTACT SEVERAL TIME  THROUGH CREATE TICKET, NO ONE HELP ME YET.
TICKET NUMBER TICKET #1651512, TICKET #1608362,TICKET #1553950
 
 

 i still not get the refund amount . ebay told that they send the refund money to you . please help me to short out this problem . please see 18/10/2014, now 9th dec. guys are you joking with me ? refund my money immediately. otherwise i will go for loading F.I.R against this fraud company.


Buyer transaction details for PaisaPay ID 37655911792
Transaction status
Your PaisaPay payment was approved on 18-Oct-14. You paid the order total of Rs. 8,820.00 using MobiKwik Wallet mobile payment (Rs. 7,497.00) and eBay gift voucher MOBIEBAY15 (Rs. 1,323.00) . Please review the Order Details section below for specifics on the item(s).
Shipping
The seller has not shipped the item by the shipping deadline of 30-Oct-14. PaisaPay has initiated a cancellation for the this transaction.
Item Receipt
Your refund request has been approved by PaisaPay on 31-Oct-14. You should be able to see the refund in your MobiKwik Wallet account within working day


AMBK3523242501 this is my order is , that i placed 19/10/2014 06:29:46 hours. ebay seller unable to shipped my product. and he cancel my order. but i still not get the refund amount .  
Mobikwik told "we have yet not received the refund confirmation from our partner websites."
full details in attach files.
I JUST WANT TO KNOW WHERE IS MY MONEY ???????? 
Inline image 1
 
THERE IS NO SATISFACTION , NO REFUND . JUST LOST MY MONEY AND STILL WASTING OF MY TIME . 
Wrost experiencewith ebay . not giving my refund

Payments question

The problem is i can make a payment to the wont item i bid. See picture below

Untitled.jpg

Payments question

Dec 19, 2014 5:41:33 PM PT

unable to paid an item

Need a manufacturer and pattern name please.  Who recognizes this?  Thanks.

Libow's silver pattern.png

Silver

Why does not I get confirmation email mail after buying?

 

The item no;  251184884183Screenshot_2014-12-18-08-47-25.png

 

 

 

Buying & Selling Basics discussion

When I bought this guy he was a black bear, but after a couple days of soaking and scrubbing with a toothbrush his true colors  are now showing.  I have found several bears similar on websites all asking a pretty penny, but this one is different to all the examples I could find.  It only measures 8 3/4" high.  It is hand finished as all 4 paws, both ears, all four teeth, the tongue and the handle held by his paw have all been attached seperately and are not part of a mold. There are no holes and it appears the honey was placed in the blue bowl and ran down the bears face and off his nose.  I can find no marks or anything like it on-line.   The few similar pieces are all 11 1/2" tall, molded one piece and are thought to be either Adams & Brimley or Holdcroft.

 

 

I would appreciate any help or ideas. Thank you for looking.

Pottery, Glass & Porcelain discussion

Not sure if this is a good place to post this question - but maybe. I've researched this some but found TMI - I wonder if anyone here can shed some light on how to date this jar.

 

Bottom reads: Trade Mark Lightning Putnam with the number 409 or 419 - the middle number is hard to decipher. Marks on the lid are as follows: PAT 2 JAN. 5. 75, REIS and a small D JUNE 5. 77.

 

Anyone know what all those numbers mean ... especially the ones on the lid?

 

TIA for any info.

 

new.jpg

 

PC160028.JPG

 

PC160027_1.JPG

Pottery, Glass & Porcelain discussion

Got this at auction.  It was called as Waterford; it was in a lot of 15 pieces.  I can't find any marking on it.  What do the Waterford experts think?  Thanks!

 

WaterfordMaybe.jpg

Pottery, Glass & Porcelain discussion

Dec 19, 2014 9:14:44 AM PT

This is supposed to be Waterford

Any idea what Year/Month/Exact Model, This guitar is from?  Any help is much appreciated. DSC04172.JPGDSC04173.JPGDSC04174.JPGDSC04175.JPGDSC04176.JPGDSC04177.JPGDSC04178.JPGDSC04179.JPG

Product Discussions discussion

I don't know where to being to find this.  I googled the initials, but no luck.

 

ChinaGoblet.jpgChinaGoblet2.jpg

Pottery, Glass & Porcelain discussion

Dec 19, 2014 9:13:13 AM PT

Do you recognize this china goblet?

Hi - does anyone recognize the mark on this small pottery creamer.  Maybe DLC or PLC?  I've looked around some on-line and looked through the C section of Lehner's U.S. Marks book.

 

Thanks for any help!

 

xdlc1.JPG

 

xdlc2.JPG

Pottery, Glass & Porcelain discussion

DSC04803.JPGDSC04809.JPGDSC04808.JPG

Collectibles & Art discussion

Not sure if the mark is Japanese or Chinese, the earrings are marked K14 AND K.T and also have a Japanese hallmark, pearls are beautiful and they have a high quality finish. thanks in advance for your help.

 

earringsear2ear2

Jewelry & Gemstones Board Group

HI

Hoping someone has some more information regarding identyfing nordic ware cake egg moldsEGG METAL.jpg

I listed and sold an aluminum egg mold that was unmarked.  It came with directions and the directions were for a nordic ware egg mold

The buyer is asking if nordic ware sold unmarked eggs

all other unmarked eggs are sold as such, but they did not come with the directions taped to the egg.  So the other sellers could not list as nordic ware, since it was not marked

 

I cannot find any other similar  egg mold on ebay that were produced by any other specific company

The same on the internet

 

I also cannot find the directions for these molds anywhere on ebay which tells me most were lost

 

I contacted the Nordic ware co and have not heard back

 

The only ones on ebay that are unmarked, look like nordic ware

 

There are very few of either sold on ebay

 

Does anyone know of any other company that produced these eggs, same dimensions, appearance as nordic ware?

 

I would think that if there were other companies, there would be information either on ebay or the internet

Other sellers would have identified these unmarked eggs and would haves sold as produced by that company

 

I also find it hard to believe that someone would have the directions to a nordic ware mold and an unmarked mold made by another company, together

 

Just playing the devils advocate

 

Since i am unsure, and there is a chance that the previous owner:

 

  1. Bought a nordic ware egg with directions or found the directions without the egg
  2. saved the directions and lost the original marked egg
  3. then purchased another unmarked egg and attached the nordic ware directions to the egg

 

thanks so much and sorry for such a long question.  I will refund the money if needed. Just want to ruld out all possibilities

tom

 

 

 

 

 

Selling question

Not sure if these are easy to ID, no maker's mark. it measures 3" x 1 3/4", thanks for your help.

 

broochbrooch2

Jewelry & Gemstones Board Group

research.jpgdoes anyone know what this mark on my doll means?

Toys & Hobbies discussion

Dec 17, 2014 11:22:33 PM PT

can anyone help identify symbol on my doll?

Hello

Can someone tell me if this pen is a real Montblanc ball pen?
It has written on the silver ring "Montblanc Ballograf", as well as on the cartridge.
Can't find a similar one to check the "model"...

Thanks in advance.DSC_8258.JPGDSC_8259.JPGDSC_8260.JPGDSC_8261.JPGDSC_8262.JPG

Collectibles & Art discussion

Dec 18, 2014 10:02:38 AM PT

Pens Expert please help...

There is no marks on this doll and need to figure out how old she maybe and how much she is worth.  She is 7 inches tall. Any and all info would be greatly appreciated. I got it from a lady that said it was her grandmothers.

P1010013.JPGP1010018.JPGP1010020.JPGP1010021.JPG

Toys & Hobbies discussion

Looks to me that it is Minton Florentine, but it is only incised ENGLAND and the red marks.  Any idea if this is really Minton or not?  It was sold to me as Minton, but I want to make sure that it is so I don't get a SNAD defect.  Thanks.

 

MintonFlorentine8.jpg

Collectibles & Art discussion

Dec 18, 2014 12:00:54 PM PT

Is this Minton

Serial # 728658

DSC_0666.JPGDSC_0667.JPG

Watches, Clocks and Timepieces discussion

3D.jpg

 

3D PIC.jpg

Collectibles & Art discussion

I recently acquired this unusual footed creamer and was wondering if anyone out there knows pattern name and manufacturer.  Any help or direction to go in would be greatly appreciated.048.JPG049.JPG050.JPG

Pottery, Glass & Porcelain discussion

Mexican.jpg

 

Mexican 2.jpg 

 

 

 

 

 

Collectibles & Art discussion

Hi all!  This is Orion.  He's a Harrier. Bark the Herald.jpg

Dog Lovers Picture Share

Dec 18, 2014 3:58:21 PM PT

Orion

HI

recently purchased this ewer. Measures about 14" tall

can anyone identify the mark on the bottom

Sorry my pictures are flipping again

thanks

tomewer.jpg

Pottery, Glass & Porcelain discussion

I have this Hanna Andersson top that looks like a long john top but the tag doesn't mention flammable material which is common for sleepwear. Do I just list it as a regular top or can it actually be a long john top?

 

IMG_4179.JPG

Childrens Clothing Boutique discussion

Dec 17, 2014 10:12:58 PM PT

Hanna Andersson Long John Question

bracelet1.jpgbracelet1.jpg

Collectibles & Art discussion

Dec 19, 2014 2:32:58 PM PT

Can anyone identify this bracelet.

Does anyone know what this table is for? It has a couple of cut outs. I'm posting this for my cousin, so am posting the only photo I have of it. Thank you in advance!

Jennie

 

Table_Ken.jpg

Antiques and Research

Dec 19, 2014 9:08:38 PM PT

Table with cut outs - what kind of table?

In looking for a crystal bead for  Cleio this morning..I realized I have waaaaay too much bits & pcs  strictly for harvest, that I will prob never need.  For sure time to clean house!  

 

I guesstimate  prolly 7-8 lbs (after removing any true cwap like chains or something that is totally useless) of different types of stones, etc..a mix of vtg & newer in this broken stuff.  There will prolly even be some items that could  be fixed..don`t plan on scrutinizing it very close

 

So I`m wondering where is the best place to put it?   I don`t even mind doin 2 categories . I tried to search  it out (big Ha Ha!) & I see this kind of 'harvest stuff' listed in too many different categories

 

or would I be better off pullin out all the good vintage harvest item & listing it alone? 

 

Thanx for any advice

 

Heres a quick shot

 

DSCN5502.JPG

Jewelry & Gemstones Board Group

Dec 19, 2014 8:41:56 AM PT

Where To List?

hi

have this lidded hinged, appears to be silverplate container with a removeable underplate

Marked on the bottom wiht an 86

any idea what this is

thanks

tom

Antiques discussion

I find this genre fascinating and until I began collecting these books, I realized that this isn't a new idea/theme/genre...it goes back to at least the 1950's.

 

********************1***********************

Title: Secret Places of the Lion
Author: George Hunt Williamson
Publisher: Amherst Press
Copyright: 1958
Edition: First American edition    

 

 Early traditions speak of the arrival of radiant beings from heaven, self-sacrificing guardians of the human race who have reincarnated as pivotal figures in the panorama of human history to assist in the work of evolution. Secret Places of the Lion shows how these great ones have helped mankind for thousands of years, hiding their secrets in tombs, caverns, temple ruins, and catacombs. Posing as wanderers, they would declare universal wisdom and truth at certain periods of history when people were prepared to receive it; then they would withdraw for a time to see what was done with the new-found knowledge. Thus, the rises and plateaus of our cultural history emerged      

 

 46

 

 

 

********************2***********************

Title: The Sky People
Author: Brinsley Le Poer Trench
Publisher: Neville Spearman
Copyright: 1960
Edition: First Edition  & Signed by author

 

According to Trench in this book The Sky People, Adam and Eve, Noah any many of the other characters from the Bible originally lived on Mars. Trench believed that Adam and Eve were experiment creations of extraterrestrials. His claim was that the Biblical description of the Garden of Eden was inconsistent with what was on Earth and as Mars contained canals, that the Garden of Eden must have been located on Mars. He further claimed that the north polar ice cap melted on Mars, and this caused the descendants of Adam and Eve to move to Earth.

 

98

 

 

 

Book Collecting (Modern First Editions)

Dec 19, 2014 9:40:45 PM PT

Ancient Alien Book Collection

101_0070.JPG

I'm trying to figure out if they're anything special.  They're cultured, you can see the "seed" in some of them that didn't close properly, but the nacre is really thick.  They're not cheap Chinese freshwaters for sure.

 

101_0065.JPG

Jewelry & Gemstones Board Group

bracelet1.jpgbracelet1.jpg

Buying & Selling Basics question

bracelet1.jpgbracelet1.jpg

Antique & Vintage Jewelry by Design

As a new seller (this is my buying ID) I sold all my stuff I had laying around--those of which I no longer have any use of.  It was easy since I know all about the item and it's performance, and an easy profit since it is not inventory.  So far I have been almost perfect here and really enjoy doing this as a hobby seller.  Now I need inventory. I am constantly looking for quality stuff I can get free from friends and relatives (I never thought I be this way--looking at other people's stuff to sell).  So anyways it is a trial and error process.  I would stumble into buying something that is useful then think that maybe if I can find a source of good used items, I can sell it.  So far I have found that selling Men's clothes is a very low scam and decent profit venture but finding quality (no defects--like new) items are hard to find.  My goal now is to become a better picker.  Get inventory that moves and that caters to low scam buyers.  I am picky about the stuff I get for listing (don't get very used worn items with defects) but really have not found good sources or items that fit the bill.  Hopefully one day I will get there but it is a long hard road to find those items I can turn a profit and not encounter scam buyers.  It is sad that one can only sell in narrow categories where the items are comparatively low risk, can get a decent profit but has to be a low dollar amount.  I wish Ebay would be more proactive in dealing with scammers so we all can make money here.

Selling discussion

i have a very sucessful amazon store and was suspended on ebay forever ive opened cases and what not is there any way to get back on i also buy 5000 worth of stuff or more every 3 months any help would be appreciated

 

Selling discussion

Dec 17, 2014 10:32:57 AM PT

my account was suspended forever not sure why

With Christmas just around the corner leaves not many days left for sellers to get that package to the buyers before Christmas.

How sellers are selling items for .99 with $2.30 shipping cost and making any profit is beyond me.Not including shipping Priority to buyers to receive the package before Christmas.To me that sounds like a mission impossible!...

 

I shipped a package today and it costed me $5.11 Priority mail and it was a small box size of a bar of soap under 1 lb..The package was going to a buyer that was within 100 miles from me.How these seller competitors are able to ship a item costing only $2.30 on a .99 item I am bumb founded with wonders how they do it?$2.30 and get the package to the buyer before Christmas is another wonder of it's own.

 

The long story,

 

I decided to try selling cologne & perfumes.I found these at buck stop store for a buck a each.I said to my self at that time wow,Jordache Cologne & Perfume for a buck each?Jordache is a known product.I thought,humm could I sell these on eBay and double my money?So,I bought only 10 of these just to give it a try.

 

Again,I only paid $1.00 for each cologne.I thought,if I could sell these asking for $2.00 each I would be doubling my money.I thought why be greedy selling these when I only paid a buck each.I charged $3.99 shipping flat to all buyers.I thought with shipping a package the size of a bar of soap would only cost about $3.99 tops shipping Priority mail.O-boy was I wrong!

 

Behold,I got a sale today.I went to print shipping label.eBay charged me $5.11 to ship this package cologne.With only a 13 % discount on shipping not 30% as I was normally getting from eBay shipping in the past months.I thought at that time of thinking of $3.99 shipping eBay was gonna give me that 30% discount.I learned other wise they only gave me 13 % not 30%.This caused me to under estimate shipping cost.

 

Not only that,

Now I learn that your not allowed to ship cologne priority mail.Strange news to me!..I shipped motor oil cans last month with no issues.

 

To make this long story shorter,

I see sellers selling these same Jordache colognes on eBay as we speak.These sellers are stating in their listings (Order Now!.Get it before Christmas!).

Since your not allowed to ship cologne Priority mail or express mail.It's Dec,17th.How in the world can these sellers state in their listing "Get it before Christmas"?Unless they are in fact shipping priority mail!..

 

Competitors on eBay are selling these colognes for .99 and only asking $2.30 shipping and making profit?How?

eBay takes 10% final value and another 10% final value on shipping cost.Not including PayPal's 2.9 % fees.I don't see any profit left for these sellers to be doing this?It's like if thses sellers are getting these product for free and selling making only a buck if their lucky.

 

How is this possible?

 

 

 

Selling discussion

Recently I started looking at buying/selling magazines on E-Bay.  I am amazed at how many Sellers are posting magazines with Media Mail rates.  It makes it difficult to figure out the true value/price of magazines when they are selling at the Media Mail rate because magazines DO NOT QUALIFY FOR MEDIA MAIL.

 

Is there any LEGITIMATE way you can offer magazines at Media Mail rates?

 

Thanks for any guidance you can provide.

Selling discussion

Dec 17, 2014 5:03:57 PM PT

Magazines are NOT Media Mail!

Can a games and consoles listing ethically delete the consoles? My seller says he deleted the consoles off his listing before I bid. But I bid on them because it was a console listing. I would not bid on games I can't play. Seller says not his problem, it's maybe a problem with the ebay app. We are both very angry with each other for wrecking Christmas. I am out my entire Christmas budget due to "item not as described". He suggest I just resell them, but I did not want a job for Christmas. Plus I cannot vouch for these games since I don't know if they work. I don't want seller problems just like I did not want buyer problems. He changed the listing and sold the (my)consoles to 3 other people under unique listings.I way overpaid for just games.

Selling discussion

I listed and sold 16 full size cans of Enfamil formula. I did not say in description that the label states that they are not for retail sale. When the buyer received they said they were a retailer and wanted a full refund. They also stated I should relist and send them new buyer address and they would ship directly to new buyer. I said no and I would issue a refund once I recieved merchandise back. They again said for me to relist and they would send to new buyer. Again I refused that offer. Should I not issue the refund or does that constitute not being the item as described? Could I win if I tried to honor my no returns policy? Can eBay/PayPal reverse the payment without the buyer returning the merchandise? Thanks for your help.

Shipping & Returns discussion

I purchased a "tempered glass screen protector" for my HTC Desire phone - it doesn't fit.  I left negative feedback that this product does not fit my phone as product description said it would. emailed me that I shouldn't have left negative feedback before contacting them (this is true) and that they would give me a full refund (a whopping $5.00) if I REVISED my feedback.  This is almost a month ago.  I am not going to revise my feedback and lie to Ebay purchasers that this is a great product when it is not.  

Now, because I didn't revise my feedback, they said they will ONLY refund me if I send the product back.  Send a piece of glass back to China - that is going to cost me a lot more than the glass itself.  

Here is the message from them:

 

 

 

 

 

I'm really annoyed.

Bidding & Buying discussion

Dec 18, 2014 7:47:02 AM PT

Buyers beware -

For all the known reasons I never leave feedback for a buyer till I receive feedback.

I received the following message from a buyer this morning.

"Item received! Very fast shipping! Thanks! Can you please leave positive feedback for me? Once I receive it, I will do the same for you."

How would you respond to this nicely,but letting her know she needs to leave feedback first.

 

Selling discussion

Dec 18, 2014 5:49:11 PM PT

Need help on response to an email

Hi, I sold a tablet on the 6th and the buyer just opened a case saying they haven't received it. The tracking number shows that it was delivered on the 12th:

 

Delivered Dec-12-14, 14:26 PM, MIAMI, FL 33178

 

What should I do now? They never contacted me directly, just opened a case against me. Since it's marked as delivered I should be okay right? I haven't done anything yet, I know from past experiences to come here first for advice! It's item # 201227543212 by the way.

Selling discussion

First off I put my textbooks up for sake. It sells, so I messaged all my buyers- listen shipping will be delayed because must know Grades. Most of them said sure. But one was like no I won't wait. I will not send it out before I get my grades. So I canceled the order and buyer leaves me feedback that I was clueless! I wasn't I just have to wait!

Selling discussion

Dec 19, 2014 8:20:01 PM PT

Buyer was mean

Okay since I have not had one before I thought maybe I should ask before moving forward.

 

75.00 purchase on Dec 4th and the chargeback just opened with Paypal for the reason of unauthorized use of a CC.

 

Any suggestions would be welcome.

 

Thanks

Selling discussion

Dec 17, 2014 7:33:02 PM PT

Chargeback and how to handle them

So i recently sold a handheld gaming console, which was in working order and I had checked before I had shipped. I kept very good care of it. Now we're still in the pending process for payment so this item was shipped very recently. 

 

Now the buyer is telling me this handheld is not charging, I am a computer tech also and believe this said buyer tried to charge when it was cold. Which could ultimately mess with said console and even if it didn't do any damage. Trying to use a cold electronic wouldnt work in the first place (take a laptop outside leave it there for 30 minutes, i guarantee you can't turn it on if you live in a cold state until it reaches room temperature)

 

This buyer is asking for a return, and i am a new seller, so I am asking the general ebay public for their input. I would like to continue giving people the best customer service as I am getting into this. Do i return it? This item could have been damaged now due to the buyer, and how is the process for insurance via USPS if this was actually a shipping issue?

 

I apologize for the length of this post, but thanks for reading :smileyhappy:

Selling discussion

I put up for auction a non functioning gopro, which I clearly state in its condition as "for parts or not working". I even in extreme detail in my listing explain what is wrong with the gopro and how it does not function as it should. The winner, who has not paid, now is messaging me saying they did not realize it was not working. How could they not when my entire listing is me explaining that the darn thing is broken! I don't want to waste my time and have to relist the item or is that the only thing I can do? Isn't the buyer in a binding contract to pay up so as long as the item is accurately described?

Selling discussion

Two items I ordered  shipped on December 8 and it's been about 10 days+ and no orders received.  Via USPS.

If this is how slow deliveries are going to be this year, I pity the buyer.  You would have to order Overnight Express to get it within a few days.  USPS has really become a total failure with deliveries.

A Part-time eBay Sellers Group discussion

In a recent ebay purchase I got completely duked out of refund/replacement and have a non working item and no money.  Ebay will do nothing for me.  When I went to my Paypal it tells me to use Ebay's resolution process.  Does anyone know if there is still some way for me to process a dispute through Paypal so I can get this settled?

Payments discussion

Dec 17, 2014 2:19:27 AM PT

Can I open a Paypal Dispute on Ebay Item?

My winning bidder lives in Canada, however,my listing clearly states "ships to United States." He is asking for an invoice before payment.What to do now?

Selling discussion

Dec 18, 2014 8:41:14 PM PT

My "winning bidder" lives in Canada

can you please tell me if this kate spade is eal ? what is the name of the bag/tote. thank you in advance for your help.")

Fashion discussion

I found a type of old book we had when kids that was interested in getting for our granddaughter. But because the listing said shipping was over $6... BEFORE .. bidding I messaged her asking if she would be willing to offer less expensive 1st Class or Media Mail ship option if I was to bid, and she messaged me back she would be happy to. 

I won for 99cents but invoice after only stated the over $6 ship price. So I sent 'request total from seller' with reminder she said she would offer less expensive shipping option if I were to bid. She said she would resend me invoice. She sent same invoice with same high ship amount. I have messaged her several times with reminders and getting no response. I offered every time to just cancel transaction if too much trouble so she could relist but 1st time she wrote she'd send new invoice she just needed the reminder, and this last time have had no response. I tried to choose to cancel from my end but page states I can not. It has been 7 days since sale and my fear now is that she is just going to let me get a non-paying bidder strike. And I do not want to pay over $6 to have an old children's book shipped, would never had bid had she not assured me she would offer less expensive ship option. I have all messages & emails to back all this up. I hate to call eBay and ask them to step in, so if seller does end up letting us get a no pay strike will I be able to explain all to eBay afterwards to get it removed? 

Bidding & Buying question

Hi everyone,

 

How do you decide  when to place a protective jacket like Brodart or Gaylord over a dust jacket?  Is there a certain price point, condition (fine to protcect it or chipped/tears to stop them spreading), age, genre? 

 

An old bookdealer told me a protective jacket does not add any monetary value, but it increases the speed it sells at in his brick & mortar shop.

 

Does the same apply online?

Booksellers discussion

Dec 18, 2014 7:27:59 PM PT

When do you use a protective jacket?

Anyone else having problems with the forums loading? I have been for the last couple of hours with very slow loading and once the page finally does load, I have to scroll to the right to read posts just like it was when the forums were changed the last time. This happens with Win 7, Firefox 34 and on my iPad (Safari). IE 11 won't load the forums at all, in fact trying to load a thread completely froze IE and had to use task manager to get out of it. All three browsers load the ebay home page and all other sites with no problems. It took 4+ minutes for the page to open once I clicked the "new message" button.

Selling discussion

Dec 18, 2014 5:45:40 PM PT

Problems with the forums ...

Had a user leave us 2 negative feedbacks recently stating "poor comunication, items made in china, tried to save money on shipping".  I found the "poor communication" part odd because they never sent us a message prior or after the sale, as I made the initial contact to them after I saw the feedback (their replies were in odd, broken English, so a feedback revision has gone nowhere so far).  They purchased a couple of cheap items that are were obviously produced in China, and he had left similiar negative feedback to other sellers.  Anyway, I got to poking around the "Order Details" screen and noticed the "Buyer note to seller" notation at the top of that screen, but I had never noticed that there before.  On both of their items they put in that note "If you can not discout please ship as separate box. Thanks!", so I guess that was the "poor communication" they spoke of in their feedback.  I'm not sure if this was one of those periods (like today!) when the Ebay combined shipping calculator is out of commision or if this buyer just didn't know and paid for the items separately, but it showed up as 2 seperate items/orders.

 

So, where else is this "Buyer note to seller" visible?  We process anywhere from 100 to sometimes 400 shipments a day and use ShipWorks shipping software, so we can't hang out on Ebay and read every order detail screen, but I would rather avoid this again if possible.

Selling discussion

I have defects that are old. I am on 12 months standard, but find it hard to beleive nothing has fallen off in 3 months. How can we check on these dates. I called Ebay and they would not even tell me if something was due to fall off. 

Selling discussion

Dec 18, 2014 10:56:59 PM PT

Anyone know how to track numbers on defects

I paid for a set of 2006 Pink Label Wizard of Oz dolls.  I should have looked at the feedback for this seller. Apparently, whoever this is, it seems they are trying to sell the same set of dolls to various buyers and no one has got the set. The seller also is not responding to any emails. Some are saying this is a scam. Anyone else buy this set from this seller? They ruined my Christmas surprise by being on Ebay and agreeing to sell this. And now there is no way to get the $100 back before Christmas to buy my granddaughter another gift. I will never buy anything else from Ebay. I don't understand how this seller is still allowed and why can I not open a complaint. It has been 10 days and the item still shows not shipped. I am so mad right now, I could just scream!!!!!!!!!!

Bidding & Buying question

Dec 19, 2014 10:47:57 AM PT

Has anyone had trouble

I had a bidder want to cancel his bid because he wasn't sure the item was authentic.  Since it was a high price item i decided to get it authenticated so i ended the auction early.  Just before that happened another bid came in. Now ebay is charging me 66.00 fee for and ending the auction early.  Can i do anything about this fee.  Please help i am retired on a fixed income so this is alot of money for me to pay out.  HEL

 

Payments question

  I've recently sold a leather handbag: $34.00, Shipping $5.35, Ebay and PayPal Fees $4.99.

  Shipped on December 15, buyer got item on 17th and today has started return process claiming the item smells like cigerette smoke and airing it out didn't work, so the item is Defective and Doesn't Work, in note buyer told me item is not as described.

  The return shipping will be whatever the buyer chooses to pay to ship handbag back, I'll have to reimburst shipping.

 

  As is, I've "lost" $10.34, return shipping will be atleast $5.35 if buyer chooses cheapest option; as well as losing my $23.66 profit.

 

  Is this buyer remorse and the buyer was emberassed to list that as their reason to return; is their claiming "Defective and Doesn't Work" ( like the item was an electronic) an attempt to avoid any supposed negative feedback if buyer is afraid of potentailly receiving negative feedback; do I get any of my fees back or am I just going to have to take a $15.69, at minimum, hit?

 

  What do I do???? 

Shipping & Returns question

Hi,

  I'm sorry for the length, but I'm really stumped, so here goes:

I purchased a little silver ring from a seller located in Armenia on the evening of Nov 2nd....knowing that it may take approx around a month to get here, I still wanted it as it was unique & the only (simple yet elegant) Calla Lily ring I could find. (My Sister loves Calla Lilies) I wanted to get this to her for Christmas. The auction stated that the ring should arrive between Nov 25th-Dec 12th.

 

 I have been purchasing on Ebay since 98' and have made many overseas purchases & I usually get my items from England approx 2 weeks & China or Australia approx 2-3 weeks. Going off of my past experiences, I figured that it if took a month, or a bit longer to arrive at my residence in San Diego, CA, then I'd still have time to ship it off to my sister before Christmas....(I took in to consideration slow shipping this time of year)....but it seems that my ring may not have left Armenia after 44 days, still?

 

   That being said, again, the Ebay auction info said that the ring should be expected between by Nov 25th - Dec 12th at latest. After paying for it,  I kept checking back on the tracking, since I wasn't notified when the ring was shipped. The tracking#  numberRR154905585AM  continued to show the same message since Nov 10th....... "Origin Post is Preparing Shipment" (on Ebay) & (USPS showed this) "We have received notice that the originating post is preparing to dispatch this mail piece". The messages have stayed the same, ever since.

*For the record:  I wasnt' sure exactly what this meant, till I called the post office & had it clarified. I wondered if it meant the seller purchased shipping, but hadn't mailed it off yet? I was told that it could be that.....or it could also mean that the seller did indeed drop off the package, but that the package is now stuck in a freight container awaiting more parcels to meet the weight or numbers quota, to make the trip worthwile financially, before finally being shipped to the US. 

 

  By December 1st, a little concerned that still I heard nothing....but still considering I had 9 days to go till Dec 12th.....I decided to contact my seller (nicely) and asked it the item had shipped out yet, since it had been a while & the message remained unchanged.

I should note that I had to go through the Ebay system which said that I still had 11 days to go till (Dec 12th final waiting date)....but because I wanted to contact the seller anyway, my message was automatically headed to the seller that buyer requesting a sale cancel or refund. Due to this, the automated header....which I did not want, needing just communicate w/ my seller  & ensure the item was shipped...... I made this clear to the seller, that I still wanted the ring...but just needed some clairification & info.

 

The seller said that the item was sealed in an envelope on Nov 8th and should be in the USA by now (Dec 1st) and likely enroute to me as we speak. Also that I should have it by the final waiting time date (Nov 25th - Dec 12th). The seller also advised me that it was out of their hands and the auction can't be cancelled since the item should be in the US in the next 10 days and they would have nothing if they refunded & I would likely have the ring & the refund. Understandable.......

 

    On the other hand, I do feel that I have been fairly patient + I didn't want to dog this seller & jump the gun if not warranted.....but now I am looking at 1 full week past Dec. 12th  & well over 44 days since paying for the item. Worse yet, I know that I can't ship this to my Sister, by Christmas....unless it arrives no later than Monday & I will still likely pay through the nose to have it shipped. Shame on me, I know....but I just assumed that this overseas shipment wouldn've been on the same time frame as the others, expecting 4 weeks maximum.

 Now that you have the details, I wanted to know if I am jumping the gun, or am I not being concerned enough? I am a pretty laid back buyer & try to be as patient as possible. The shipping time frame seems a bit extended, in my opinion....& with no real tracking to boot.

     I guess my real questions are: What are my options...since it seemed to me, from the response I got from my seller, that this was basically out of their hands & I am poop out of luck, till it arrives....when it arrives.  I also have not contacted the seller since Dec. 1st, but am now getting a little tired of the waiting game, especially now that the ring is a week overdue from the final date. Worse yet:  I cannot find out the location of this ring, till it just shows up one day & worse yet....there is no way to track it's location. It is becoming even clear that I won't be able to get this to my Sister by Christmas.

   In my past overseas purchases, USPS tracking mentioned the purchased item has entered the USA, but nothing is stated with this ring.....lastly, if this can't make it by Christmas....it's kind of a moot point. Then what are my options? Seems it may not be the sellers fault, but the post office? If that's the case, what can I do?

 I thank you for your time & would love any ideas.

Granny G

Shipping & Returns discussion

A seller is threatening to report me to the 3 credit bureau over the insertion fees, is this something they can do?

Bidding & Buying question

 

I recently sold my 2nd iPhone 5, and decided to use the eBay WinWin Promotion, where if you follow eBays instructions on selling your iPhone, they will guarantee your iphone will sell for a specific Tender amount and if it does not sell for that amount, eBay will send a credit for the difference in what your iPhone sold for and the Tender amount.  I actually tried it twice but the first time my Auction was only a 1-day Auction, so it was disqualified. The second one however was correct (3-day Auction), completely followed all eBay instructions letting the template add everything according to the rules of the promo. The Tender amount for the iPhone 5 was $275, but the iPhone actually sold for $177, which under the Promotion meant that eBay would credit somewhere around $100.

 

The Auction ended 11/22, since then I have called 2 times now and have been told each time to expect a credit email to be in my account, but still have never received any notice or email from eBay about this so called credit. Does anyone out there know how to get eBay to follow through on this promotion ?  It has now been over  23 days and still I cannot get anything from eBay; both Customer Service reps have fully validated that my Auctions followed proper procedure for the promotion, but the rest is a black hole as far as how you get follow-through ...

 

Scott

 

Selling question

How do i mark down or offer free shipping without revising the item? I see some auctions say save 10% "on sale" ?

Selling question

I have the "out of stock option" activated. How do I end a good till canceled listing which has sold out?

Selling question

I used Fedex through eBay for the first time, in Novemeber. The label I created was for $10.71, all info was accurate and I had no problems at drop-off. Now I see a fee for over $45 on my seller account for having used Fedex-ONCE! I can't get to the breakdown of this enourmous fee and I never saw anything during creating the label telling me I would incur such an enourmous fee! Please someone tell me this is an error:smileysad:((

Shipping & Returns question

Dec 18, 2014 11:31:03 AM PT

fedex shipping charge

In an auction I bid $60 max right at the last second, then got "You've been outbid" so I thought I lost.

But looking at the bid history I see this:

Winner- $50 at 7:30:39 PM
Me- $50 at 7:30:38 PM


How the heck did they win and not me? It should have told them to bid higher right since I bid $50 first??

Bidding & Buying question

I understand that opening an unpaid item case is supportive of the community in general b/c it helps to protect other sellers.  That matters to me.  What makes me nervous, however, is that the buyer, feeling forced to pay, will do so and then leave negative feedback.  I know that if s/he never does pay, s/he can't leave feedback -- the question is, what if s/he DOES pay but with ill will?  I always let people off the hook, anyway, if they ask -- for the same reason but also b/c I think it is courteous to do so. . .  (What's galling is when they don't even communicate! ) Thanks for listening and, I hope, sharing your experience and thoughts.

Selling question

Last week someone had an Elvis Presley red guitar wall clock for sale.  I can't find it under current or past listings.  Do you know how I can discover if this is still available?  I would love to buy it.  Please help.

Bidding & Buying question

A buyer won an auction and immediately emailed that he bid in error and was "cancelling the sale".  I suggested politely that he was obligated to complete the sale, but went ahead and cancelled it.  He has since sent 3 abusive emails.  Can anything be done other than ignoring him?

Selling question

I always thought it wasn't allowed unless the book was in the Public Domain but I see live listings right now.

 

I have a Georgia O'keeffe book from 1998 and I would like to remove the pages and sell them.

 

I talked to ebay a couple of minutes ago and they said it's not allowed, there are more than one seller doing this.

 

Does anyone know for sure what the policy is?

 

Thanks in advance.

Selling question

ID vintage Zenith transistor radio? Can find no markings on it. Fantastic mid century aqua or turquoise color. Apologies if this is the wrong group – if it is, please direct me to a more appropriate group to post this question in and thanks.

Antiques discussion

She is 23" tall and has no tags on her body. That back of her neck is marked "My Twinn". Do you know what face mold she has or the approximate date she was made?

 

Thank you.

Dolls discussion

Dec 19, 2014 8:49:57 AM PT

Can you identify this My Twinn doll?

i bid and won an item on ebay and paid the down payment  thru paypal.  the seller has ask me to pay the remainder with a certified check. does this lose me the ebay protection

Payments question

Dec 19, 2014 5:38:29 PM PT

paying balance on ebay purchase

Is thee a tool or a method to put images from a dropshipper or Amazon onto Ebay?

Selling question

I have a necklace for sell . A buyer put a bid on it . She mentioned in her emails she was going to use it to repair a necklace of her mother's . I went to get the necklace out of storage to get ready to ship and the string snapped and half the beads fall to the ground . I send her a message with pictures showing her the tragedy . I offer to sell it to her for a lower amount if she still wants it , since she was going to take it apart , She is thrilled and agrees . Should I cancel her bid and then put a BIN on it for her or is there a better way to go about this ? Thanks !

Selling question

Dec 19, 2014 7:49:01 PM PT

I need advice on the best way to proceed

Howdy:

First off, I'm new and sales have resulted in more activity. I am exceeding listings and instead of paying .30 insertion fees I opened a store to avoid it.

Originally I was able and  happy to list Auction and Buy it now but am getting nicked for .10.  Now that I have a store I have to choose one or the other but, In an effort to maximize sales it is going to cost where it did not before. So, being a big boy I consider defraying the cost by handling charge. I hate to present that profile to my buyers but what can I do short of eating the fee? Any Ideas?

Thanks

Buying & Selling Basics question

I had a buyer make a "best offer" that I accetped.  Its been 16 days since the "sale" and no payment even after numerous emails and phone calls.  Any else no how to deal with this situation?  I've been charged listing and invoice fees for a "sale" that never got finished.

 

Payments question

Dec 19, 2014 12:31:12 PM PT

best offer accepted buyer didn't pay

I am so frustrated now, I just decided to not call ebay for like the 6th time and waste my time. I guess I need to vent so I'm posting here.  Firstly, I have a buyer who is claiming he received the item not as described, poorly packed, and damaged by post office.  It was a vintage Budweiser fixture.   We went to great pains to package the item well.  He keeps pressuring me for the refund but has only sent me 3 lousy pictures of the  box.  Yes, just the box.  I asked him nicely to send me pics of the damaged item itself and what does he do ... he puts in 3 duplicate requests to ebay for his money, saying he sent me pics.   Secondly, the account supervisor in Resolutions was mind-boggling stupid to deal with.  It was as if I was calling for the first time to explain the situation.  Yet there is a documented record of my communications with the buyer and supposedly "notes" taken by all the other reps I have spoken to.  His attitude did not seem to be sympathetic to me and he was weirdly robotic to me.   I asked that ebay please take me out of the picture and ask the buyer to file a claim himself for this "alleged" damage, because he has a criminal history.   The supervisor said that ebay would ask the buyer for the pictures of the item and if he didn't comply, then they would ask him to return the item to me, at my expense, after which I could appeal that.   But I'm thinking how is that a solution?   The guy could have bought the fixture for parts for another one that he has and would likely mail it back to me missing those parts.   I just feel I am going to lose on this ... to a dishonest person.

Selling question

I want To buy a watch from a sneller in the USA and live in the Netherlands.

http://www.ebay.com/itm/SEIKO-LASALLE-5932-5229-DRESS-WATCH-ROMAN-NUMERAL-WHITE-DIAL-MINT-CONDITION-/231424336948?ssPageName=ADME:X:RTQ:US:1123#shpCntId
The Seller offers international shipment. When I click the buy now option the message
We are sorry but the item you selected may not be purchased due to Seller shipping restrictions, country specific import/export or other relevant restrictions.

{e45670-779732x}

shows

The seller mailed me:
I DON'T KNOW BUT EBAY GLOBAL HANDLES ALL INTERNATIONAL TRANSACTIONS / SO THERE IS NOTHING I CAN DO / SORRY

What could be the problem?

Bidding & Buying question

For some unknown reason to my currency on watched items has changed to us. dollars instead of GB pounds sterling, also when I try to contact ebay redarding this a USA telephone number comes up so I can't even contact ebay regarding this.   Any help please ?

Bidding & Buying question

When they try to buy from an ebay seller who has them blocked from buying?

Selling question

Buyer wants mailing of his item delayed for two weeks.

Wont  I get a defect for waiting this long?

He has already paid for it.

Shipping & Returns question

New to eBay. Do I have to get paid through paypal AND do I have to give PayPal my bank account info?

Payments question

Hi I live in Switzerland and I want to sell on ebay.com, the problem is that our international fees are different, can I maybe set them manually? Or add the link of our shipping-calculator?

Please help!

Shipping & Returns question

Dec 18, 2014 11:03:44 AM PT

Shipping fees problem SWITZERLAND

 

I am another one who was told that my eBay protection has expired.  I made a purchase in October and waited for it to arrive, which it never did.  I checked the tracking number and it was in my home state but not near my home city.  That's as far as it went.  We contacted our Post Office who then contacted them and they said they would look.  All of this takes time.  We continually checked to no avail.  This item cost me nearly $50.

 

I have purchased from this seller 10 or more times and they never offered to help.  I've spent 50 to 100 on each purchase so I'm sure it wouldn't have hurt them to replace what I lost.  In cases like this, I believe eBay should extend their protection.  I wasn't just sitting around or forgot about it.  I have two online business' and needed that item.  There are exceptions to rules and sometimes they should be made.

 

Thank you for listening.

Selling question

Dec 18, 2014 2:58:48 PM PT

eBay protection expired

I made an offer on 3 items from one seller and now I am blocked from bidding with a different seller.

Bidding & Buying question

Can anyone help identify the artist of  this colored lithograph circa 1969 or know anything about it? Thanks for any help you can give me!

 

 

Collectibles & Art discussion

Dec 17, 2014 11:31:40 AM PT

Help identifying Judaica colored lithograph

I had a buyer purchase a "Buy It Now" item, pay for it through PaypPal, and then 24 hours later. literally next day request to cancel the transaction.. Am I obligated to? I've already ordered replacement of the service and instruted Paypal to deposit the funds in my bank account, additionally the listing clearly stated "NO REFUNDS" I want to do the right thing, however, I now have some time and costs on the backside of sale.

Payments question

Hi my friends,

what do you believe that it is better for an unpaid item:1. to cancell the transaction ,or 2. to open the unpaid case? Thank you.

Selling question

Dec 16, 2014 5:18:45 PM PT

unpaid item

I recently sold a piece of electronic lighting equipment on ebay that powered up but was untested, the unit was listed as not returnable. Upon receiving the unit the buyer opened it up and attempted several "repairs" on it without my knowledge or consent (I have emails from the buyer stating this). Now the buyer has opened a case wanting a refund plus have me pay the return shipping. Today I received an email from ebay suggesting that I refund his money and pay the return shipping, the email says that the case has been put on hold for 5 days to allow time to submit additional documentation, my question is this, how do I submit supporting documentation? I replied to the email ebay sent to me with the buyers email stating that he opened the unit up and worked on it along with ebay's email reference number, is that all I can do? After replying to ebay's email, I got an automated reply that said "thanks for your question, we'll get back to you as soon as possible".......

Selling question