Hi. Thought Id give these a shot here before I send them out the door. Any thoughts appreciated!
Out of my element when it comes to watches, I have found wrist watches but with no addional information. Having a terrible time (no pun intended ) finding out more information about this GALMOR pocket style watch. Hoping for some directional help,greatly appreciated
Does anyone recognize this piece? Marked USA 791 - Measures 9" long x 7 1/2" wide.
Does anyone recognize the makers mark on this Gravy Ladle?
This tray is about 10 inches long and 6 1/4 inches wide. Part of the gold and the white enamel decoration is raised. Unmarked. Any ideas of origin?
There was a matching broken chocolate pot in a different auction box lot that I did not bid on. It was also not marked.
Thank you for any help.
Anyone else getting this pop up? I have been verified since 2001, both bank account and credit card, all up to date. I called paypal, they said there are no limits on my account etc. They did tell me to send a screen shot and someone would take a look and get back to me. I cannot get this pop up to stop showing up. I can click the X to get rid of it but as soon I go back to the summary page it pops up again. When I click on it, it says there are no limits.
...that "First Class Mail International is not covered under Seller Protection"?
I didn't either.
See the "What isn't covered by Seller Protection?" section here:
Swell. That should come in handy with that new 180 day Buyer Protection!
This drives me crazy. I'm an experienced small volume postcard dealer. I've been around the block a few times.
But I can't tell anymore how much to charge Canadien customers. USPS says one thing, EBAY shipping says
another, I can't be shipping a $5 postcard for $6. This is crazy. I didn't make a mistake - 1ounce thick envelope.
I ended up mailing the guy the postcard inside of a greeting card for $1.15 with a note and hoping he doesn't get too mad
at paying me a buck too much for postage.
The picture is the USPS website stitched on top, the bottom is the EBAY shipping page where I had a heart attack.
I am making custom tiered serving trays using name brand china. I just had a tray removed from another site by Homer Laughlin's legal team saying that Fiesta is a trademark and can't be used. I didn't use Fiesta china and the word never appeared in my title, description or tags. I am selling Homer Laughlin's Golden Wheat tid bit trays. I contacted their legal rep to see what is going on but my question is this. Do I have the right to use plates that I own to make a new use for them and sell them using the plates manufacturer's name and pattern name? AFAIK, HLC never made a tid bit tray from Golden Wheat. Whether they did with Fiesta is not relevent since I wasn't selling Fiesta.
I see that Homer Laughlin isn't a Vero member so can I expect to be safe here? Do I have rights under the Fair Act Doctrine to repurpose, as an artist, china that I own and sell it?
I have two issues that have cropped up in the past few days.
1.) I research completed auctions and BINs extensively, to see what completed prices are, including postage. Now, when I look at completed listings, they no longer show the postage. All I see is >>>
He says he will be here on a visit and wants me to ship a $50 to his hotel...Would you guys do it? Any steps i can take to protect myself?
Hello, I'm back again hoping for some more great advice! The winning bidder on the following item paid and then shortly after contacted me saying they did not realize it was just the case for the game, rather than the complete game. (Despite being listed in the Cases, Covers, and Bags section, stating "Case ONLY", and "No Game").
What is the best way to handle this? How can I cancel the item so that it doesn't hurt my ratings and get all my fees back? I have not yet purchased shipping so that won't be an issue. Also, is there anything else I can do to clear up my listing to prevent this situation in the future?
Can anyone authenticate these Coach slides or know a site that can?
Thank you, and I appreciate anyone's help.
This is what her message was to me, I dont even know what language this is, i thought it was spanish but maybe not. bonjour! je vien de m'inscrire sur ebay et je ne connaissais pas comment ça fonctionnait, je n'avais pas vue les frais d'expédition je peux l'avoir chez nous pour 20$ puis-je annuler? merci Thank you all for any help you can give me on this.
I'm trying to buy multiple items from a seller who offers discounted shipping on additional items, but doesn't have an "add to cart" option available. ("Buy now" only.)
The seller instructed me to commit to buy; then they would combine all the items, adjust the shipping and send an invoice.
There are three options to buy: 1. Pay with PayPal, 2, Commit to Buy with credit card, and 3. Commit to Buy with money order or bank transfer.
Because the seller is based abroad and credit card companies charge for international transactions and service fees for the exchange, I would prefer to pay with PayPal. But obviously I don't want to transfer the money now and thus pay extra shipping.
Can I commit to buy with a credit card and later use PayPal? Is there a way to commit to buy with the PayPal option?
I unwittingly posted this in the "ask a question" portion of the boards... Why does eBay have to make everything so convoluted? Anyways... I am a small, new seller, specializing in vintage jewelry. A month ago a buyer opened a case against me for SNAD, and after I said I would refund for return, the buyer never responded. They opened the case because the item didn't "seem as bright colored" and were smaller than the buyer thought, even though I put measurements in my description, said there was some discoloration in the gold tone, and a disclaimer about my items being vintage and most have an older looking patina. Fine, buyer didn't like them, I offer returns.
I didn't hear anything for a month, and the case was closed. I thought that after a month of being open, if the buyer made no action to return, the case would automatically close in my favor. How wrong I am! I now have a defect even though the case is closed. Is there any way to get this defect removed? I have only been selling on ebay since July, and I am extremely frustrated at the way things are going, with ebays policy, and with my sales which for my first month were awesome, and now are barely existent. Thanks for listening to my rant!
Is there a time limit to how long a buyer has to ship back my item or respond to me when I agree to refund his money once I receive my item back. He opened a case saying he wants a refund but has not responded in a couple days. Was just wondering if there is a time limit he has to ship it back in? Or if he has to put up tracking in a certain amount of days? Does the case expire or anything? Can someone please explain how this all works? Thank you!
An item I recently sold was damaged in shipping. I issued a refund to the buyer and I was awarded my claim from the shipping company. Ebay still told the final value fee. Am I entitled to a refund of that fee?
I received my tablet and on the same day I connected it so It would charged for when my daughter came home. She was so excited when she got home and to find out it did not work. I emailed the seller right away and the seller apologized and told me that he could sent me the money back or he could replace it. I told him to replace it and sent me the address where to sent it and I did as seller suggested, I figured everything would be ok, but it wasnt. It has been 3 weeks since i sent the tablet back and I have sent him emails and nothing. Seller has not answered any of my emails and I have not recieved my money or the replacement. What can I do?
I have a buyer that hasn't paid on three items and I just opened a case file. This person is new and has filed negative feedback on 3 of 5 sellers. They had all given her good feedback. Her resoning made no since at all. Can I block her now so she can't bid on any of my other auctions or do I have to wait till the resolution is over?
I bought and item that took over 60 days to arrive, and whe it did, it was broken.
I opened up a case and the seller is going to send me a new one that wil probably take over 60 days to get here too. But the case will be automatically closed in less then 30 dyas.
Will I be uncovered by ebay´s protection for the new item?
Hi, like subject says.
Torch : after many messages with seller, the last one is:
i hope you can send the item back for me and when i get the item i will pay for the shipping fee of the stamp .and i will resend your a new replace that ok
For four days I have had one bidder on a boat I am selling. He hit my reserve on his first bid of $2000.00. I emailed him in case he had any questions as soon as I saw the boat was going to sell. He never responded. This morning I find out he was able to cancel his bid and now I have no bids on my item and the auction is over tomorrow. Why am I paying Ebay for not being an auction site?
How does this effect my effect my listing and my fees? the item is still marked as paid and removed from my stock
This is a striking coffee pot with four matching cups/saucers. The pot measures about 9" tall and is the only piece that is marked. Any ideas where and when?
NOTE TO BLUES: this is ONLY related to the . please read very carefully and very thoroughly or you will misinterpret this post (it is not an issue where the seller does not understand why his daily count is off). thank you kindly.
1. +Mr. Boehm clearly in his memo said that ebay would take care of the tracking discrepancy which occured on 9/3/14 the glitch day wherein paypal tracking did NOT upload into ebay. to date this has not been handled in any way, shape or form.
2.Jeff told me to phone CS which i did: twice (this resulted in OVER 7.5 hours of time being passed around and NO ONE had a clue how to fix this per the Boehm memo...they simply do not know who the right person is to fix the discrepancy where i have 14 packages that do now show as uploaded in a timely fashion and yet paypal can vouch and say i did upload them. There are hundreds of sellers with this exactsame: PAYPAL VERIFIED issue and some of them will fall well below the 90% needed for upload tracking because of this ebay glitch. There is no way a seller can upload the tracking numbers BECAUSE the sellers shipped very quickly and we did not even know ebay had this glitch problem.
3. Neither ebay nor paypal has the tracking numbers on the receipts which is part of the KNOWN ISSUE that mr. boehm speaks of below in the boehm memo quoted.
4. ebay needs to have a direct contact person to take these calls so as not to continue to waste both the seller's time and all of the incorrect CS people. having people phone cs when one fully knows that cs hasn't a clue who the right department is, is very unprofessional and very costly.
5. please find out who this person is and give us a direct email to contact, or better still have that person come on this board and say hi: i am here to help with this issue.
Thanks most kindly for your help.
example of problem:
1. there is a verifiable difference in the count for 9/3/14 glitch day.
a. seller usually has 99.8-100% tracking upload and tracking verified by usps.
b. discrepancy is 14 packages...veriable in the difference between current package transaction and tracking uploaded. Obviously, the tracking uploaded is 14 less than number of transactions.
2. it is impossible to purchase a package from ebay or paypal using USPS wherein there is no tracking number. tracking numbers ALWAYS come with packages. on this particular day, not all packages came with a tracking number on the paid receipt due to the issue ebay was having. this is an ebay issue as mentioned by mr. boehm.
2.a further to the above, paypal has an open ticket listing the sellers who phoned in to tell them that their tracking was not uploading into ebay
3. sellers are waiting for this discrepancy to be rectified. so far, nothing has happened. there is no who, when how in the memo. this leaves great pause for concern.
thank you so much.
"For several hours on Wednesday, September 3, some users experienced issues when visiting eBay. We acted quickly when the disruption began shortly before 10:00 AM PDT, and the issue was fixed for most users within two hours. Transactional issues were completely resolved for all users by 4:16 PM PDT.
This service interruption was the result of a technical issue that occurred during scheduled server maintenance. The personal information of our users was not compromised.
While many users were not affected, we know that any interruption for our users is frustrating. Please know that as a seller with transactions impacted by this issue, we'll be protecting you as follows:
The credits will be applied to your account by September 15 and reflected on your next invoice.1.
We understand that this type of service interruption has an impact on your selling activity. We're taking steps to prevent this from happening again and we sincerely apologize for any inconvenience.
As always, thank you for selling on eBay.
Global Customer Experience"
I accidentally sent the wrong item to my buyer. I told him to just keep it, and I will send the correct item. How can I pay for shipping and print a label, through ebay, for this second package?
I bought some hair color coupons from a seller. When I went to use them today at Walgreen's, there were pads of them for free in the aisle for anyone to help themselves. Does this constitute fraud?
If I use the post office or private shipper will I still get charged a shipping fee by eBay?
I have a buyer who wants to return a bra she received 12 days ago (within the 14 day return window), but the bra was sold new with tags & the buyer has removed the tags & worn the bra. There's nothing wrong with the bra other than she said she needs more support. Am I obligated to give her a full refund when I sold the bra new with tags & it's now been worn & the tags obviously removed?
Anyone here knowledgeable about the WWF or WWE Ring sets? I'm Trying to id a set / series, date of manufacture or whatever and any info that I might find out would be great,
I posted a question and had links addeda few days ago but didn't get any response, So I figured I might see if anyone here knows much about the various sets or where I might get some help i-d-ing what I have.
I am an independent publisher, three stores here are selling my book, how do I get on the VERO program to stop them? thanks
how do i get a text message when an item has sold. I had signed up for one and was getting messages and suddenly I am selling and not getting a message. Does anyone have an app for this?
this is so hard to figure out how to post, where to post. I have no idea how to find my previous questions and if someone has answered them... Am I just lame here or what?
Okay so I bought and iphone and I got it and it was working fine until I've had it for almost a month. It stopped working so I told the seller and he told me to send it back and he would give me a refund. I sent it back and he said he recieved it, but he claims it's a different iphone. He says the iemi for the phone doesn't match! He won't even answer my messages anymore and I can't contact ebay because it's been 30 days. What do I do? Help Please!
Does any one use regular envelopes for shipping? If so how about tracking? any problems with this?
OK I've been staring at the help page for a half hour and still didn't find the answer I was looking for.
So I purchased a camera flash, it was descibed as fully functional, except one function is erroring out. So the seller agrees to issue a refund. I thought I'd be polite and just deal straight with them instead of going through the resolution center, but that might have been a mistake. They finally responded and only sent $20 to cover s/h and said they'd issue the reminder of the refund once it arrived. Is this the correct process or should I be getting the full refund up front THEN sending it back.
I've never had to return something on ebay, so I'm new to this process.
Thanks in advance!
Can someone please explain this? If I"m going to pay 10% of my sale, I need to factor that in. FWIW, I'm selling a set of 4 books, free shipping.
On my feedback profile, my feedback score is 562, the number of positive feedbacks I have in the last 12 months is 370 and the number of negatives that I have in the last 12 months is 5. Yet, my "Feedback Percentage" is at only 98.4% (Taking into consideration feedback left by the same buyer in the same week, that 98.4% is still totally wrong. I've only had one or two times when one buyer has left feedback for more than one item, in one week.) Has anyone else experienced this? I couldn't find any way to contact eBay about it other than calling them, which is always a nightmare.
I used Priority Mail (3 day) and I believe the post office says somethings about being covered for up to $50. The item was only $7.50.
Contacted the buyer back, told them that I filed a report through USPS. Buyer does wan't full refund though if they don't get their item.
Currently waiting on a response from USPS. Is there anything more that I can do at the moment? What if USPS doesn't refund? What should I tell the buyer since it's neither of our faults?
A buyer accepted my counter offer and asked if I would do free shipping. I said I could not do that w/this item. She wants to now retract her offer.
What should I do & how to proceed. I have not been selling that long so I'm not savvy w/this. How do I relist the doll in same place/day she was listed???
HI! I have been selling a while and had all kinds of situations by now but today after a girl won a pair of jeans she sent me a message that she cant pay for them now and to let the next person have them but she was the only bidder..I think she is kinda new so should i do a transaction cancellation and just relist it?
Thanks for any response and have a great day!!
I'm a newbie seller, so I admit I don't know how to do combined shipping.
A buyer from Taiwan messaged me and said that he is interested in buying several of my items, and asked if I can offer combined shipping. I haven't yet replied because I'm unclear about how to do combined shipping.
I'm selling some dolls via auction. Each doll fits in ONE Priority Mail box---there's really no way to 'combine' the shipping on the dolls.
Also, the dolls are 3 separate auctions, so who knows if he will be the highest bidder? I don't want to promise anything that I can't deliver. I don't want to cancel an auction early.
A while back, a DIFFERENT buyer asked me to cancel an auction early and ship the item out immediately. This was more of a headache than I care to explain. I'm now very hesitant to promise ANY buyer any sort of 'special treatment'. People need to wait for the auction to end, sorry.
My potential Taiwanese buyer expressed interest in buying 3 dolls and also buying some of my magazines. I don't know how many magazines he's planning on buying. I suppose I could put 2 magazines in one mailer, but shipping costs are so expensive.
The combination of an international buyer PLUS asking for combined shipping has me confused. Not only do I not know how to combine shipping, but I also don't think I can really afford it. Shipping costs (just domestically!) are already sky-high. Obviously international will be even more expensive.
Thanks so much for any advice!
I'm selling a pentium (just the chip) and I was wondering if I could just use a regular stamped envelope. I was thinking of cutting a square out of a piece of cardboard to house it in and prevent damage during transit.
I just get an email from a buyer asking to send an item to Poland or to his sister in L.A. I'm with eBay for about 12 years, but started selling seriously just few days ago. I can't ship item's internationally and I'm not sure about buyer sister address. How did that will appear on the eBay shipping labels ? That whole transaction "smells bad" to me ! By the way I still awaiting for a payments.
What should I do ??
I am having a problem getting my photos to utilize the full space provided by ebay in my listings.
I am using a professional Nikon D3200 camera and my photo resolutions are around 6000x4000 in JPEG format. I can use either a medium or low setting, all of which are much higher than standard digital cameras.
I am using the quick listing feature and it doesnt seem to matter if I crop and adjust the images prior to adding them, or if I use eBays quick crop and adjust feature I have had no success. I read the picture guidelines and all it states is to use an image of at least 1600x.
Here is an example of one of my items where the picture isn't displayed fully in the space provided. Hopefully someone more knowledgeable can help me resolve this issue. Thank You in advance.
I have 37 active listings BUT only ONE is showing and it is the one that is ending today. Does anyone know why my other listings are not showing up in my store? Has anyone ever experienced this before. Please help and I have tried contacting customer support but I do not want to wait almost 2hours for a rep. Feeling anxious and confused any help is appreciated.
Oh and the other thing is I can see them on my ebay app BUT NOT in my actual store???
Hi There, We sent a package of breaking bad air fresheners to an International Customer on July 10 to San Paulo, Brazil.
It made it as far as NY.
Customer has not received, and USPS has stated it is in customs, and they can hold it for as long as they want.
Customer has a case submitted, and I have informed her of what the USPS has told me.
What should we do now? Take a loss, and refund in full? It's been 68 days since it has been acknowledge into the USPS system.
Any advice would be much appreciated.TIA!
Arrived at USPS Facility
Jul-12-14, 13:52 PM, JAMAICA, NY 11430
Departed USPS Facility
Jul-10-14, 23:08 PM, EUGENE, OR 97401
Arrived at USPS Origin Facility
Jul-10-14, 19:48 PM, EUGENE, OR 97401
Accepted at USPS Origin Sort Facility
Jul-10-14, 18:33 PM, EUGENE, OR 97402
Sorry to make another thread in the wrong place. But I cannot reply to anyone on community suddenly since the interface change. I only know how to make new posts.
Can someone tell me how to reply to someone?
Now that the buyer purchased it, is there any way to cancel? I don't want to ship via other methods because it's 20-25 dollars more. Also, for the future, is there any way to make an order block PO box addresses for certain items?
If I create a draft, how long will ebay save it? Trying to make drafts that I will have go live in October.
Something odd happened today and I was wondering if it had happened to anyone else, or if I should be worried or anything.
I posted an item for sale on Sept. 13 with both BIN and auction options, with the auction to last for 7 days. My understanding has always been that if someone bids on such an item, the BIN option disappears. Almost as soon as I posted this item, someone bid on it.
So imagine my surprise when I signed in today and discovered that someone had bought and paid for the item, apparently using the BIN option (that's the only thing I can think of anyway).
From an income perspective I'm definitely not complaining, but I've never seen anything like that happen before and I didn't even know it was possible. My own attempts at investigating aren't turning up much that's helpful. Anyone else run into this before? What's going on here?
I recently sold a customer a Toshiba Mini NB505-N508GN 10.1" Netbook w/ power cord and carrying case.
The buyer did not pay immediately, so I sent them a message asking if there was any problem (this was after a day). They paid soon after that, but sent me a message saying "I need positive feedback". I told them that since they paid within the two day period they had noting to worry about.
I shipped the netbook the following day, with insurance. It was delivered on the 15th. My funds were made available to me yesterday (the 18th). I had heard nothing from the buyer so I assumed there were no problems and I left the buyer positive feedback.
Today (the 19th) I got a message from the buyer stating (this is copy/pasted right from the message):
The battery is damaged, please send me one that is good, or wilt thou a return 25, to buy a new
(that's a link for a new battery)
I was confused since when I tested the computer before shipping, it worked fine. After some back and fourth (and some very confusing messages) I figured out that what they are saying is the netbook only works when it is plugged in.
I put this netbook on the market back in June/July, after erasing the hard drive (at which point everything functioned normally). I didn't touch it again till September 12 when it was purchased. I plugged it in and turned it on--it worked. I cannot remember if I tested it without the power cord being plugged in. Is it possible that the battery could have died in that time? This is a netbook from 2011, but it's functioned well till now.
And if the battery did die, do I need to send the buyer $25 for a new one? The rest of the computer works fine, from what I can tell, so I feel like a total return/refund would be extreme, but I don't know. I've never had a problem with any of the items I've sold before.
I feel bad for being suspicious, but the buyer waiting 4 days to mention this problem, and immediately demand I give him money makes me nervous.
Any help is greatly appreciated! I want to resolve this positively for everyone involved but am unsure of how to go about that in the right way!
I'm trying to list an item, but it keeps telling me "You can't complete this listing right now. See below for details. We’ve noticed that your listing included an email address. eBay no longer permits email addresses in listings, whether they are clickable or not. Please remove any email addresses from your listing (from item descriptions, payment instructions, return instructions, etc.) before you resubmit it." I've been able to list other items, but I can't list this specific item. The only email address I have on the listing is in the Review Your Preferences section because it requires my paypal email. Help?
Can anyone give me the EXACT wording in the email that eBay sends out to Buyers when the Seller initiates a Cancel Transaction (for Buyer purchased by mistake)?
his was from my mother's estate...I've had it since 1984, but I remember it being in the house, well, forever. There are no hallmarks on it. It's in perfect condition with no cracks or chips.
I'm from Sri Lanka, where the inward payments cannot be done by using paypal. Because according to my country's law, it's not allowed. So when I read eBay payment policies, It has been clearly mentioned that Skrill also can be used as a payment option. But when I tried to add skrill as a payment option, I couldn't do it. I searched the whole site, but couldn't find a way to do it. Even called the eBay customer support center , based in CA, USA. But couldn't contact them as the estimated waiting time was 168 minutes(Crazy right?).
So I have sold one item, But I'm not a postion to get the money from the buyer. Please that's why finally I came to the community to ask this question. I believe you all can solve this.
Thanks in advance.
So I won a bid 10 days ago. I paid for it and a few moments later I get an email stating that the payment did not go through.
So I tried 10 more times, still the same response. I contacted my card company to ensure that all information matches my paypal info. All checks out.
Note: I purchased an item less than 2 weeks prior to this and all went as normal, now suddenly I can not get this payment made, ebay's reply to my question and concern went unanswered properly, and I'm running out of time to pay the seller. I don't want a negative feedback and I do not have any other debit/credit cards....Help!!
I'm new here. I "sold" 20 items last weekend and 7 haven't paid! I've sent each and invoice and at least 2 follow up emails. Two have promised to pay same day as email and haven't. One international buyer is mad about shipping cost which I explained I have no control over. I have opened unpaid item cases on all of them.
Ebay owns Paypal right? Why don't they just take the money out of these moron's Paypal accounts?
Sorry just frustrated and wanted to vent. Any suggestions?
When is "too soon" to contact a buyer about payment? It's been almost 3 days now with no payment or communication from the buyer. I'm new to selling and not sure what would be considered ok or what might offend a buyer. Any help would be appreciated.
I'm accustomed to receiving immediate payment, because most of my buyers use the "Buy it Now" option. But yesterday, only one bidder bid on an item, so of course won, and still hasn't paid today. Yes, I know it's only two days - but as I said, I'm used to immediate payment.
How long is too long?
The buyer said he will return my item for a refund. The thing is the Final Value Fee is already added to my monthly bill to ebay. Which is almost $50. What do I do about this? I don't have to pay it still right? Please help. Thanks!
I have a buyer who buy 2 items at fixed price and it's only one bidding on third item. Hi is waiting with a payments for all 3 items untill the auction ended, which is a seven days. My account is set up to automaticly open unpaid item case after 4 days of no-payments. He offer about double amount of the auction price. Should I cancel the auction and relist that item with a fixed price he offer to pay or is that against eBay policy ?
I was talking to NYS Sales Tax on the phone, but being later in the day after coming home from work, I was shut down after being transferred to a Specialist, simply because they close at 4:30. I was on quite a while already, and learned this much:
1 - I MUST collect NYS Sales Tax - not an option;
2 - I MUST charge and remit sales tax on Shipping & handling;
3 - I cannot coninue to use a blanket 8.75% (like I was told to do by a Consultant from The Small Business Bureau in Buffalo, NY);
4 - Their Answer Specialist said Ebay DOES have a program with jurisdictions, because they work with many sellers on Ebay;
5 - I cannot continue or I will get into trouble (knew that);
6 - My saga continues with them tomorrow as they will also be walking me through the new Web Sales Tax File;
7 - BTW: YES! I have had a ST# for years, but claimed zero because I did not actually go into business until opening an Ebay account;
8 - Things are different and I wonder if in the meantime any of you are Sellers collecting for NYS, and could tell me where I could find out about expanding my one tax rate for NYS into the new jurisdictions. I do have a hard copy of them, but how do you manage it?
Ok, I have just spent an hour trying to figure out categories for my store! I read the tutorials, help pages, and searched the community. I set up all of my categories with no problem. I just can't seem to put anything into those categories! All of my listings are in other by default!
Do I have to name my categories the same way they are listed under ebay's categories? For example, I want to have a category for car magazines. Do I have to say Books-Magazines-Back Issues or can I just say Car Magazines? I use the quick listing tool, so the screen shot here in another question did not help me since it showed the advanced listing tool. I don't use turbo either. Someone with a store please explain it to me--SIMPLY. Ebay says look under active listing, edit and choose store categories under item details. Nice, but that doesn't exist exactly as they worded it. Do I have to do this when I list the item, or can I edit everything after the fact? I would love to be able to check-mark 20 items, say where to put them, and they go!
Any help would be appreciated.
If I change my user ID will my history and ratings follow that new ID or does all that start all over again? I'm preparing to become a seller and have decided I'd like a better User ID for sales purposes, and I don't want to lose the good history I've built as a buyer. Thanks!
I am meeting all the criteria for top rated seller except for tracking uploaded which is at 82%. My greeting card mailings are what is causing me to not make the tracking uploaded criteria. I offer free shipping on cards, and sell them below retail. If I pay for tracking, that's another $.90 cent hit. If I raise the price of my cards, other sellers have them for less and I lose out on selling mine. Any other sellers deal in greeting cards have the same issue?
I don't know that I have a question but do I have any recourse here? The seller did not even bother to resond, so I go open a dispute and someone my SNAD turns into an item not received for which eBay stupidly shows it has been received.
Other than adding more negative feedback to that seller, do I have any other options?
Among other things.
But a specific example is Ebay's TRS requirement that says I need 90% uploaded tracking.
It says I have failed to upload tracking for around a third of my sales.
Not only is this lower than the truth, it should actually be 100%.
Anyone know why it is not calculating?
Hi, hope you can help me as still rather new to this,
I bought a clock from a private seller which was described in the ad as like new, good working condition, it doesn't work, didn't come with a battery cover, the hands are all bent and broken and completely scuffed & scratched. Seller has put on her profile that she doesn't accept returns however wants me to send it back to her now. Thing is it's going to cost a lot to send back when really it's fit for the bin. Do I have to pay 8 pounds for sending it back tracked, when it's worth next to nothing ?
If the seller puts on her ad that she doesn't accept returns but has since said she wants it back for me to get a refund, what is ebays policy ? Do I really have to fork out a lot to send it back tracked (more than it's worth) to get a refund ? Can provide photographic evidence of state of it too.
Thanks everyone. Have a wonderful day
My listing says "no international shipping" why was someone from another country able to make a bid on one of my items?
I can't seem to find that answer.
I'm trying to identify this artists signature! Any help would be greatly appreciated!
It looks to say Robert - Jarguet? Jarques?
Thanks in advance!
Can you please help me authenticate this Coach bag?
How do I temporarily stop sales?
Hi , i have an account on ebay.com from U.S.A , but i want to buy a DVD from Ebay.es from spain , can i use the same username i use of Ebay.com U.S.A ? Does my account work on any Ebay from any country ?
I think I screwed up royally and my International Buyer may wind up paying the price both figuratively and literally. I used to sell on Ebay several years ago, internationally too, these days I'm basically a buyer. Cleaning out some closets recently and decided to throw a few random items out on Ebay to sell without updating and educating myself first on many changes that have occured with Ebay since I last sold. Big mistake on my part.
About a week and a half ago I listed a horse sculpture. I intended to sell this horse only to U.S. buyers. During the listing process I checked (or) unchecked the wrong box and inadvertently made my item available for bidding and shipping Worldwide. By the time I caught the mistake it was too late and a Canadian buyer won my auction. He paid immediately via Paypal.
I tried unsuccessfully several times to print out my shipping labels via my home computer. I just couldn't get the labels to print. Frustrated, I decided to go to my local library and print the labels there using a public computer (which I was hoping wouldn't turn into a big problem but it did). While at the public compuer, and after answering a few simple security questions correctly Ebay thought I was a hacker? and temporarily suspended me from printing labels for 48 hrs. as well as temporarily suspending my PayPal acct.
I decided to just write the Canadian buyer's street address on the box myself, walk next door to the post office and just pay cash to ship my item but there was a problem. Now, the Erlanger, KY - Pitney-Bowes address shows up only. I cannot view the buyer's Canadian address or check Paypal to see if its listed there. I phoned Ebay Customer Service twice (back-to-back) spoke to 2 different reps (both were in a foreign country? I could hardly understand them) and asked how I could obtain my buyer's direct mailing address.
Customer Service assured me I didn't need the buyer's Canadian address - just include the reference # and ship directly to Erlanger, they'll do the rest. I wasn't really comfortable with that answer so I ended the call and decided to phone Ebay back to get a new rep and a 2nd opinion. I got the same answer again.
I expressed my concern that shipping cost to KY was only $6 and the shipping cost to Canada was at least double that in price, so how was the rest of the shipping cost going to be paid by me? I didn't want my buyer in Canada to have to pay $6-$7 in shipping fees/COD charges on his end. "No problem" customer service said. "Ship to the center in KY and your PayPal account will be charged at a later date." This seemed ??? to me but I went ahead and shipped to Erlanger anyway. Now, after reading these boards I regret it.
The item is in transit to Canada but no funds from my PayPal account have been deducted.
Any feedback / suggestions would be more than helpful (and sorry for this long post!)
How can one seller bid the same amount three times? (opening bid...99cents)
Is this from different computers?
Pay pal say I've reached my limit and want a routing # but I don't have checks. Why can't I just pay with a debit card? What's the limit? Please reply
How can I post shipping costs for an item when I don't know where it's going to be shipped to until it sells? Do you just estimate the cost and take your chances? I'm confused.
Any benefit(s) from being one? How does it happen? The actual, not what is supossed to be, please. I'm just confused.......
Hi All I'm neebie here.
I recently sold a new sports muffler and it was damaged in post. Customer said he didn't want to send it back and asked for a partial refund. I asked customer to send me some pictures and offered a 10% refund as the damage was supperficial and does not effect to performance of the product.
The customer now has fitted the muffler (welded) onto his car and is not happy with the sound, he is now asking for a 40% refund.
Firstly because he has (used) welded the muffler onto his car does he have the right to send it back for a full refund if he choises to do so?
I suspect he won't send it back so should I stick to the 10% refund origianal offered as I assume I will cop a negative feedback anyway?
Any help welcome.
I had roughly 450 listings sitting in "unsold", waiting about 4 days until my sale ended, and then anticipated on relisting them. They have now disappeared. They were NOT older than 60 days. I dont use turbo lister. How can I get them back? Thanks in advance.
Item was picked up, customer paid cash. I marked as "Payment Received" and left feedback. My eBay still indicates that I need to ship the package. How do I fix this so I don't hurt my Dashboard/Defect Rating? Any suggestions? John
Can anybody recommend a good way to advertise? Free would be preferred but if ebay has a fee based service that would be nice too. Is there a place on these boards set aside for that purpose?
Curious to know if anyone has heard much about the new Apple Pay. I was sickened to learn that Buyers now have 6 months vs 14 days to return an item? Are they serious? There is no store that I know of--anywhere--that you can do this. This new policy is fraught with potential problems.
Is Pay Pal doing this because they know they have no competition? If so, I hope that Apple Pay will make them nervous--more important give us an option. (Apparently they're already nervous as they slammed Apple Pay in a new ad...low blow, IMO.)
Is there a way in eBay to set up a customized automatic email to a buyer following a purchase? I thought there was years ago.
My item ordered was "shipped" and says "delivered" but I have not received it? The person i ordered from said they spoke to USPS who confirmed
it was sent and delivered to correct address.
Anyone have these issues with postal servise before?
I am very frustrated over this, Thank you.
How can I print a mailing label through eBay, without using the calculator? I have a postal scale (PELOUZE) which hooks up to my computer, but the company no longer downloads rates to the scale.
The scale is accurate, according to my local post office, so I'd like to be able to weigh a package, transfer the weight to an eBay form, then print a label.
I can't find a link within eBay where I can enter the address, dimensions, weight, and send it to my printer or a file to print later. The postage would be charged to my eBay account, and paid with Pay Pal. I'd still be paying a service charge to print the postage, but I think it would be cheaper than the commercial postage printing sites.
Yeah, I could use Stamps.com but I don't want to pay their fees, or trust them with my financial info; that's why I use Pay Pal for most online sales.
Posted last Saturday that the site was going to crash soon, went down Sunday moring. Acting HINKY again, more than usual. I would not be surprised if it did go down again in next few days.
I dont know if its an ebay glitch or not but please check out these 2 listings of mine. Item numbers 291240943175 & 291240941985.
Obviouslly I cant and wont accept that amount of money for those 2 items. I have written to the buyer and said as much and commented that there must be a misteak. Havent heard back from them as of yet. WHAT DO I DO?? lol I am afraid to cancle the bids for fear of the dreaded DEFECT.
please, any advice??
Thanks in advance
In half an hour, eBay's weekly chat will start.
This week's topic:
After the Sale Best Practices
Considering all the recent changes in return policies (and they seem to change weekly), the lengthening of the holiday return policy, and the recent PayPal announcment of 180-day returns, there should be plenty to talk about.
Starting in half an hour (1:00 pm Pacific Time):
I am just now hearing about the "new policies" ebay and Paypal are rolling out......are they KIDDING????
As a buyer, this REALLY makes me angry! Why can't they GO AWAY??? STOP "fixing" things -- or, "FIX" them back to where they were before the head DOLT took over years ago and started ruining everything!!! :-P
Like someone else said on here, it's NO FUN anymore to buy on here, and every month of so, ebay sends me a message saying "Make extra money today!! List your unwanted things for FREE!!!" --- they are NUTS! I won't sell on here EVER!!!! Ebay SUCKS!! :-P
I DO love to buy, though, and I hate how they are making that more and more precarious for me -- how are they making sure that a great variety of the smaller sellers (who sell the stuff I love the most) are going to come here to sell??? I check on Etsy and Amazon first for EVERYTHING (I look for vintage things and craft supplies), but when I buy from someone, it's gone from fun emails and working things out withOUT ebay, to SO business-like and my sellers sending me nervous emails about "just sent it out today because the PO was closed yesterday....hope that's ok....!", or "please leave 5 stars if you are happy so I don't lose my seller benefits", or NO emails, just ebay notifications that something was sold and please pay, your item was sent, you haven't left feedback yet - are you unhappy, go here; etc etc etc. I HATE IT here now! :-P
So is it really true that if I email my sellers when I get my items to say "thanks I love it, you've been a great seller, good luck", that they could get a "ding" or "write up" or whatever the BAD EBAY MARK is called??? Could ebay be THAT stupid??? (well, we already know the answer to that)
Sellers, please enlighten me on how to contact my sellers without harming their store or rating or whatever.....!
And please tell me how else I can pay them without using Paypal (which I always use, but don't want to NOW) -- I've paid outside of ebay for repeat buying of items from sellers I've met on here, and I use the "paying Family Member" selection when I send them money, so they don't get any fees at all!! HAHA -- take THAT Ebay and Paypal!!! :-D
ANYTHING I can do to HELP my sellers!
What would the PERFECT buyer purchase look like (from a buyer who likes to send thank you messages after, before leaving 5star feedback [for every seller - never a reason not to])???
I'm not even sure where to begin, this all has me so rattled. I've been here 15 years and never have I run into such a vindictive, usurious, hateful buyer. I don't know what to do now and hope the old-timers here will know how best to proceed. At the very least, you will have the id of a scammer to add to your bbl. I know not to post it, but I know a bunch of you will have no trouble finding it. Here goes.
One step at a time:
1. I sold a set of antique medical tools which this buyer sniped for $50 at the last minute to knock out all the other bids. There were 17 bids and the one she knocked out at the last minute actually had emailed me a couple times asking questions so it's too bad the scammer got them instead.
2. She opens a case without contacting me otherwise and says SNAD and demands $20 back. The five piece set went for $50 so this demand is absurd. I told her to return for refund if they are not what she thought they'd be. They are very old and one piece has an old repair. She is calling it broken and wants nearly half her money back after sniping the set. I apologize and ask her to return them. She retorts she will return them.
3. She then changes her mind, saying she really wants them and still wants money back. I say to return for refund. She demands a prepaid return label which I send her.
4. She retorts again that she is keeping them, they are hers. She also says gems like this "I'm a seller too, I know how this works." She has also left bad feedback, in the meantime, and dinged my stars. So I am done discussing options with her at all whatsoever.
5. At some point I realize she is dragging this out on purpose and has already done the damage with the case, the feedback and the star-dinging so I stop communicating (all of this was within the SNAD case), instead selecting just the "return for refund" option in the case and sending no more messages at all.
6. She escalates the case and ebay tells her to return the items for a refund. This is exactly what she didn't want. She says clearly in her notes back and forth that she wants them, they are hers and she thinks it is very unfair of me to offer her a full refund and free return shipping instead of the money she wants. My guess is she's already sold at least one piece and doesn't have the set to return anymore. They are worth much more than she paid so I was not about to refund anything without return of the entire set of five tools.
7. Since ebay told her to return for refund she updated the case with a tracking#. Not the one I gave her, pre-paid. My return label was for a 1 lb 3 oz box via usps, a couple ounces more than what I shipped out in case she uses more packing. It's a Small Flat Rate with $50 insurance, just as I used to send the set out to her. Instead she inputs the tracking# for a TEN POUND BOX SENT UPS.
I'll be honest, this woman is coming across as incredibly vindictive in her messages and I tell you, I am flat-out terrified to even take delivery of this mystery box. I am expecting a brick, roadkill, a bomb, who knows what. I am positive my tiny antique tool set will not be in there. I don't even know what to do anymore. I have not called ebay yet. I thought I should video opening the box and then call. But now that I see the discrepancy in the weight I wonder if I shouldn't call right now and get this noted somehow in the case. I tried online options to divert the package to a delivery center but there appears to be no way to do that. I will try calling UPS next and see if they will hold for pickup at the delivery center. I want to be able to take delivery of it there and open it there, with the video rolling. I have been sick at my stomach for days over this. This e##ing lunatic has my address. Sure, I have hers but I'm not a vindictive lunatic! I did report the bad feedback because she sells similar vintage items. I did report the extortion attempts for money. I don't even want to open this ten lb package. What do I do now?
Any help is appreciated. I come here often and read through the helpful replies. I'm hoping someone can help me with this one. Sorry it's so long. I am actually afraid of this woman now.