I bought an item with FREE SHIPPING.
Then I received an invoice that included US$ 3.00 shipping cost.
This must a bug in the eBay system. I refuse to pay on principle.
I contacted the seller. No answer. I Wanted to contact eBay too, but the 'contact' process is driving me nuts. Seems totally designed to discourage you to contact support personnel.
Anyway, now the seller has opened an unpaid item case. Again there's no way to enter my side of the story.
I will not pay shipping cost. Very very unhappy with eBay. Am starting to look for alternatives after being a member since 1999.
Anybody with the same experience? Any suggestions on how to proceed, other than abandoning eBay?
I am wondering why there is a discrepancy on the All Selling page on the amount of items I have up for sale. For a long time it was off by 1, as of today it's off by 2. Any ideas?
I see ebay has been messing with things again. I cannot get that screen shot to upload any larger. I hop you can read it. I has 55 listed under the Monthly Selling Limits section, but 53 under the Active Selling section. 53 is correct.
Hello. I was wondering if anyone has had similar issues...
I was looking at my seller dashboard this morning and noticed that I had a 1.74% on my Return Rate section. The reason It caught my eye was that it said 3 of 127 transactions. I have been selling on eBay since 1986 but I'm not a high volume seller. I had only become a top rated seller about a year ago now. Thing is, since the upgrade to top seller status, I HAVE NOT HAD ANY RETURNS TO DATE! How can it tell me I have 3 when that's not possible. When I click on the link to see all returns, I get a blank returns screen. Maybe I just don't know enough about this part of the top seller reports or is it clearly an eBay mistake? This picture was taken last week...Would love to hear from other sellers if they have any similar issues or maybe they can explain it to me...Thanks!
Hello - first of all, is this a tray, underplate, charger? Also, the hallmark at the back upper rim looks like F,S,U, then maybe a bird or rooster with a comb or feathers, then 58. I have tried researching this, but am not having any luck with those letters. The piece is 10" in diameter. Thanks so much for any help you can provide.
I have acquired a small collection of what look to me like silver, or perhaps billon, coins. Maybe from somewhere in the Turkey - Persia - India region?
They each measure between approx. 14mm and 20mm in size. Some have concentric circles in the middle, some do not. They look to me as though they were hand hammered.
Any help in identification as when and where these were struck would be greatly appreciated.
I will try to be brief.
Bought something I thought remarkable beautiful never saw before.
Finally got to listing it as I've done since 1998.
4 Some strange reason I then looked it up here before just taking at least 5, 6 pix and filling out the item listing form.
Usually a new unusual item will take me 3/4 to 1 hour between the photography, listing, measuring, selling, thinking, revising etc.
Here is where I'm shocked.
Comparable things here now sell at very very rock bottom low prices.
And underneath the listings I looked up, there are EBay suggestions with some items from India selling at $.01, a penny!
And if that was'nt enough competition underneath that are sponsored listings of like stuff which would be completing with me.
Yada Yada Yada.
I didn't bother to list this item as I saw I'd have no chance in selling it.
Sad. This never happened before. I usually would go full steam ahead and photograph & list.
But now I really know this would have No chance in selling on EBay.
I sold an item today that is (for me) in the higher dollar range. The last 3 I sold, it was very apparent the buyer was in some way in a field of work that required this item. This last sale has me a bit baffled because this does not appear to be the case in any way, shape or form. .
No red flags, in fact this appears to be an excellent buyer. Just a little want of caution on my part and I would like to go ahead and pay the extra to require signature for receipt required. I will also be paying for insurance (USPS) Would this make a purchaser upset or angry? If someone else other than the purchaser signs for it and there is something strange going on will I be covered? Any direct experience with this would be appreciated. Thanks
Won a MacBook Pro in an auction. That was Sunday. It's day five since the sell, though the seller had until yesterday to ship. I haven't heard a thing, the item has not been marked shipped. The seller has a perfect feedback rating and has been a member since 2001. Is this normal? I know something could've happened (family emergency, death, alien abduction) and I'm open to refunds and excuses, just curious if folks with perfect feedback normally act this casual,or am I overreacting? I had a seller pull an item AFTER I bought it on Reverb last week. (Reverb is ok with that!) Maybe it's just my month to hold the green weenie?
So, yeah, I know I'll get my money back, but $1000 is a lot of money not to have for what could be weeks. I feel like someone has hacked this persons account. They have the same computer listed--same pic, details, and SERIAL NUMBER--which seems insane, but eBay is apparently cool with this! Is there anything you'd suggest I do other than wait until after the last delivery day? How long does it take to get refunded usually?
Bring on the seller apologists. Tell me I'm somehow in the wrong.
I had listed a camera a couple of weeks ago, it went for just over $2k at auction. Buyer did actions to make me suspect a scammer. Resulted in closed no pay case.
i immediately rexisted the camera, but added a Buy It Now. Within 1 minute, the auction closed with the Buy It Now. Buyer has private feedback (over 3000 feedback, about 70 in the past month).
I've never seen a private feedback buyer, nor have I seen any Buy it Now close within a minute.
what is going on? I don't have a good feeling about this. Buyer hasn't paid yet (about 24 hours after close).
thanks for any advice or enlightenment.
Recently, I sold an item through the bidding system. I did a check up on the item because technology tends to break down without notice, so I did and it wasn't functioning correctly. The item sold for under MSRP. I had to cancel the order because obviously I can't ship a broken item that I claimed was "Like New." to a customer. The customer then begins to bash me through emails and accusing me that I didn't want to sell the item because he won the bid at under the MSRP. (Note: He won the bid by $20 under the MSRP of $279). Obviously, I didn't cancel the order because the bid was low, but because the item was not working properly. He continues to bash me saying I was a liar and sounded very unprofessional. He then offer a solution telling me to send him the broken item for him to test it. I personally couldn't agree to it because I need the item on me to be able to RMA (warranty) it to the manufacturer ASAP and there was a chance he could open a fraud case and may not send it back to me use that advantage to RMA the item.
In other words, how do I approach this professionally? I already sent him an email telling him my reasons for the cancel order but he continues to bash on me that it sounded like a kid or an immature adult that wants to make a huge fuzz about it.
Hi everyone, I have been on here for quite a while and thought I knew what I was doing but sales have completely dried up... Can anyone take a look at my shop and advise what on earth might be wrong? I recently converted to a shop to see if that helped but it really hasn't so but if a waste of £20 a month.
Why do most of you sellers hide your listings when you comment on these boards ? Excuse me but I do not understand . I do understand the fact the board members hiding their I.D.s , but not the rest of you you . Are you hiding some thing ? all this seems strange to me as I have nothing to hide ! Sorry I just don't get it , I like to look at posters items that they have for sell . Please Makes makes no sense to me . Enlighten me .
An unpaid item dispute was recently closed and I received a credit for my fees. I want to leave negative feedback for this person but when I try to leave feedback there's no place where I can leave positive, neutral or negative feedback. There's no box for me to enter the reason why I'm leaving negative feedback. The only thing that is there is the "Leave Feedback" button or Cancel. I've tried entering the item # even and it just refreshes the same page where there's no place to leave feedback.
I accepted a Best Offer on an item, but the buyer didn't pay or communicate for 5 days. I opened an unpaid item dispute after 2 days. Finally a few hours before I'm able to close the case and get the fees back the buyer paid. However, with the extra hassle so far, I really don't want to deal with this person, so, I want to cancel the order, can I do this? What will happen?
In recent years, digital items have become increasingly more popular. However, eBay still requires you to send these out with a tracking number, defeating the whole purpose of what these items are meant for in a way. Does anyone know why they don't implement a system where you can simply enter a code into a field specifically meant for this which goes directly to the buyer? Doesn't seem like it would be too difficult, especially with the budget eBay has. It would prevent a lot of fraud that has been going on via the site as well. Thougts?
I'm a new seller and recently have had lots of issues with scammers trying to trick me into shipping my laptop without payment.
I recently got an offer that seems normal, the user is new, but has had their account for at least a few days rather than the account being a few minutes old. Kind of a red flag, but might be a legitimate new user.
The only thing I find odd is that the shipping location is listed as "default, default, United States".
Is this very abnormal? I've never seen that before and don't know if I should accept or decline the offer they made. It was a reasonable offer, but I just don't want to deal with another potential scammer when I have other counteroffers I'm waiting on responses to.
I've attached an image and stripped any identifiable information.
Buyer said item didn't work, but they took it to Staples to be checked. Now she wants to return item for refund and she contacted ebay. I thought once a business checked out the item, it nullified any returns.
Item was returned to me, I checked it and it works fine. Do I have a leg to stand on with ebay or should I just forget it?
from a seller iwth over 2000 feedback.
Would you say something, show USPS or what?
I got contacted by a buyer today saying they haven't received their item yet, even though USPS tracking saying the item was delivered two weeks ago. I asked them to contact USPS and open an inquiry and check to make sure they had it mailed to the correct address. What else should I do?
On another ID, I'm a bronze power seller. My dashboard shows that's at risk with this explanation: "Alerts You are at risk of losing your PowerSeller level because you missed the sales requirements last month."
Looking at the details, I have green checkmarks for everything, including September's evaluation. The requirement is $3k/100 transactions for the last 12 months. I'm at $7k/150 transactions.
Is there a monthly requirement, besides the annual $3k/100 requirement?
I have less than 12 hours to go on 2 different items I'm trying to sell on auction. They are big/bulky so I opted to offer local pickup only. Lots of people have looked at the items, but no one is watching or bidding. I've tried to revise the items, but can't seem to get the shipping option changed. How do I offer shipping now? And what's the best way to ship big heavy items? Thank you.
i want to know if a buyer is legitmate or not, because they left ne their phone number for me to text them about my product of what I'm trying to sale.
Has anyone found a work around? My Store page has the opening price from AUD converted to potential buyers currency. But when they go to an item, all is in AUD not their currency. I understand the confines of Auction pricing so that's OK BUT I need to embed a currency converter. The one ebay provides is not available for use in Australia. Help please. Cheers Marie
There was a recent post about a seller who didn't provide a tracking number, case was escalated, etc. As part of his post, he pasted the response he got from CS.
There's a part of the response that caught my eye. Here is part of the CS response:
"...we expect our sellers to be at par when it comes to providing customer service, therefore, using ‘Seller Standards’ to focus on what matters most to buyers; these include but not limited to: getting the item they ordered on time, receiving an item as described on your listing and providing effective customer service to resolve any requests for help from your buyers. This is measured in 3 metrics: • Defect rate • Late shipment rate (starting February 2016) • Cases closed without seller resolution."
What I'm curious about is CS saying one seller performance metric is late shipping rate. I thought we were measured by only two metrics: out of stock and cases closed w/o seller resolution?
Maybe I dreamed it, but I seem to recall Griff saying several times that the shipping metric wouldn't be used against sellers (or something.)
What am I missing here?
Buyer agreed to pay extra shipping fees so that they could receive package B4 a given date. I will ship Priority instead of parcel select. The additional charge is $12.50. How do I add this to the account and get paid B4 I ship.
1991 enor pro football hall of fame cards "one free admission to the pro football hall of fame" i bought a box....thank you, greg
I shipped an item to a gentelmen in Los Angles, CA. He contacted me a bit ago and said Tracking said it was delivered, but he looked all over and didn't find it. I don't think he is lying, but is there anything I can do or just between him and USPS?
Is anyone else having a problem the past 24 hours with the android app? I can't open any of my own or anyone else's listings.
I would like to list four of these Villeroy & Boch 11-3/4" (chop?) plates and of course, would love to have the name of the pattern in the title. I have looked at 14 pages of patterns on Replacements and found nothing. I have Googled until my eyes are googled and cannot find this pattern. Is it possible that these plates are accent plates for a plain aqua rimmed pattern? Any help or sources would be greatly appreciated. Thanks for looking.
I had an item listed at $850 minimum and $1200 BIN. Someone offered $1075 now and I'm good with that. They placed a bid for $1075, but they are the only bidder now, so the price still sits at $850. If I end the auction, I'll have the $850, not the $1075 we agreed on. I can't edit the item to change the BIN to $1075. How can I end the auction and sell it to them for the $1075 we agreed on?
So I see stores with Save $5 of Every $30 you spend and all I can do is offer money off shipping - I'm already doing free on most everything so where do I do this or is it feature of a better subscription or upgrade with Ebay?
I go to site map on ebay US. I enter to revise feedback and am told I have no revisable feedback and then all the sudden I"m on ebay AU. This has happened three times now-Twice on Firefox and once on IE.
I use ebay's regular rich text format to create my listings from a desktop computer. I'm not using HTML
I've recently used the eBay viewpoint "test" and listings are not mobile compatible. YIKES!
Have i missed a box to check or some listing tool that allows me to enable this header to be inserted during the listing creation process?
Why wouldn't eBay automatically provide this mobile viewpoint metatag information when creating a listing from a desktop?
I bought an item from a seller first 2 days it appears "Your payment is being processed" on ebay and " PENDING" in my papal but the purchasing amount is detucted from my account..... Today I recieved a new upadate about seller which is "This user is no longer registered on eBay" so what can I do now .......?
3 weeks ago, I ordered an hdmi cable. it arrived 2 weeks ago, and was seen in my purchase history. today, when I view the purchase history, instead
of seeing an hdmi cable, I see, in its' place, an led reading lamp. the hdmi cable purchase is gone. everything else about the transaction is the same: the seller is the same, and the price is the same. Has this happened to anyone else? thanks.
I received payment for an Item that is still listed, it has 20 days left before it closes. What do I do? How does this happen?
I recently sold a broken netbook for $12.50, and I was expecting my seller fees to be $1.25. However, the fee was $2.03 instead! Thats an extra 78 cents! Why is eBay over charging my seller fee?
I took some screenshots so you can see for yourself.
I paid for a hat ($14.50) and then, once I saw that the seller has absolutey ZERO feedback and has been an eBay user since May 19,2016. A few minutes after paying for the hat, I requested to cancel the order. Hours later I get a message from eBay saying that I can't cancel the order because the seller shipped the item. '
We couldn't cancel your order because the seller already shipped it on Aug 25, 2016.
Here's the tracking number: Tracking Number:
As you guys can see, the tracking number is blank even though the seller claimed to send it through USPS First Class Package. Then I get a message and email from ebay telling me that ebay removed the listing, so now I can't see the item, although it's still in my purchase history.
I see that the transaction was completed on PayPal and the money has been taken out of my bank account. So I sent a message to the seller asking if he could provide me a tracking number. He ignored my message, I then open a case in the resolution center, then he decides to respond to me, saying " I have not yet received payment. You refunded it so the money reversed". This puts me on edge because out of over 100 purchases that I have made on eBay, I've never had a problem with a listing being removed after I paid for it. The seller has now told me that he will take my word and send me a tracking number today, which he should already have if he shipped the item yesterday, as he marked so he wouldn't have to refund me my $14.50. I'd like to know what I can do to get my money back before this guy deletes his account and escapes.
Buyer is asking about international shipping fees to the UK but I'm shipping using the global shipping program.
I selected "buyer pays shipping"
and selected "Send your package to the US shipping center and the rest will be taken care of for you"
I've never sold internationally before, but shouldn't the shipping be calculated automatically for the buyer?
Is there any other fees or will they simply be charged what is displayed in the ad as their shipping cost?
Wondering if it's just me or is there a MAJOR glitch with the app. I only use it for notifications of when things sell or are paid for, new bids, or if a customer has a question.
Last couple of days it's been telling me that an item did not sell ( different items ) when it did and has already shipped! Or it will say that I have a new bid on an item that is already sold and shipped.
What's weird too is I'll get a notification of a new bid on an item if I click it look at the listing it brings up a SOLD item saying it didn't sell.
I removed the app and re-downloaded it, cleared all caches I can think of. Is there anything else I can do?
Thanks for any suggestions or just letting me know that it's a known problem.
If I want to sell a product that is a "knock-off" but I do not refer to the brand and do not list as authentic, is that permissible?
Reveived a message in my email that I tie to Ebay Sales. It appeared in my SPAM folder and appeared
as if it came from Ebay from a buyer posing a question. It DID NOT come from Ebay messaging.
Buyer states that it has been 5 days since he paid for an item (shows over $1000) and I dont even know
what this item is let alone sold something to anybody this expensive. Buyer states that he has contacted me
multiple times ( first time I saw anything on this ) and now threatens to report to the Police.
How ( or do I ) even respond back to this? It would appear that this is some sort of scam.
Has anybody got anything like this before and what did you do about it.
Again, this came into my Spam email, not thru ebay messaging.
Thanks in advance
I just wanted to know if this wallet is authentic. It certainly feels right--and smells real.
I have examined the stitching, the stamping, etc. It looks good, but there is one area of stiching that is uneven. Any help would be appreciated.
Here are the pictures.I think i have to split them into two messages. If you require any other pictures please let me know.
Thank you very much for your time.
I potential buyer has made an offer that consists of free shipping on one of my listing that has a shipping fee and even though I counter the buyer with the same total amount of dollars that he offered he is insisting on free shipping. I don't think I can change the shipping within the listing while an offer is pending so what are my options?
Anyone recognize the maker/pattern of this milkglass
goblet? 5" tall slightly opaque.
Thank you you much appreciated
Buyer bought and paid for an item on July 28th, 2016.
Tracking shows the following:
Notice Left (No Secure Location Available)
Aug-01-16, 11:16 AM, NEW BEDFORD, MA 02746
Out for Delivery
Aug-01-16, 08:18 AM, NEW BEDFORD, MA 02746
Aug-01-16, 08:08 AM, NEW BEDFORD, MA 02746
Arrived at Hub
Jul-31-16, 09:43 AM, NEW BEDFORD, MA 02745
Departed Post Office
Jul-29-16, 19:21 PM, WARREN, MI 48089
Jul-29-16, 15:39 PM, WARREN, MI 48089
Today, we received the package back with a, "Return to Sender" sticker. Buyer has not contacted us or given feedback for this transaction, though it seems the buyer has never left feedback for any sellers.
I have never handled a case like this so I am wonder what is the best course of action to take.
I have these two (what appear to be) candle holders. The bottoms are marked with what appears to be a castle or crown, but is a pretty simple marking with no details. Any help in identifying the maker would be much appreciated.
Thanks in advance for your help!
Well kind of, but I had other income to fall back on of course. It was an interesting experiment.
Here is what I found...
1. The amount of people doing this is very high in my area, causing a large amount of competition.
1.1 So many people have no clue what they are doing, overpayng for items, which causes your possible inventory to go down.
2. The amount of money you make varies so wildly month by month, it's almost impossible to budget for.
I made as much as $3000 one month, but only $300 the next.
3. Even going to over 15 auctions and 20+ estate sales per month, I cleared on average $1100
4. Putting business cards up everywhere did no good, never got any calls.
5. Advertising on the radio did no good, never got any calls.
6. Advertising on Facebook did no good either.
Undo whatever you've done to the past 2 months and turn the faucet BACK ON!! We're all sick and tired of it!!!!
You will only hurt yourself in the long run!
The search engine was working just fine until today. Before it would display listings with search words in the TITLE ONLY. Now it's displaying thousands of unwanted listings with search words in the title OR description text, no matter how insignificant. Anyone else having this problem???
Has anyone else experienced Upgrades mysteriously being added during Relisting? Especially with Bulk Editor and upgrades that were NOT selected? The big one seems to be the 35 cent adder for Large Display picture for search results (not sure of exact wording now). I wound up having to go through each item to relist it individually and correct the error. It seems like somewhere in the software it decides to add things that are NOT selected.
I have a number of items not suitable for sale on ebay, or they just won't sell here. I want to have a yard/garage sale but I simply don't know what to expect or charge. My past experience with garage sales tells me everybody wants something for nothing - a nickel or quarter or whatever. How do you know what you could get? I have a number of baby gear that was not cheap at the time and since babies grow so fast, still in good condition. What about baby clothes - 25 cents each, more for a nice set? Its like guessing at a BIN price and it sells as soon as you list it, so you guess you could have gotten more. HELP!!
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I do not think it is fair when some sellers will not accept bids from buyers whose PayPal is not linked to ebay. That is discrimination. I use paypal to pay for all purchases, but do not wish to link it to ebay. I have had others have their paypal account and ebay hacked. I donot wish that to happen. I understand when a seller only wants payment through PayPal, but don't block a buyer from bidding when their accounts aren't linked.
I won an auction then the seller, siwel72013, He cancelled the sale and sent email stating it was suppose to have a reserve on it and wanted $100 more from me. I replyed that I have made mistakes in listing before and have always honored the final sale and that he should do the same. His reply was "NO". Beware this seller.
Earlier today I accidentally printed out a label at 5 ounces when the package was actually 8 ounces. Since they both cost 2.60 I didn't think too much of it and didn't bother to go through the hassle of cancelling and reprinting a new one.
My bad. At the PO they said 8 ounces cost more than 5 ounces. I said I don't understand I pay 2.60 on ebay for anything under 9 ounces why/how can't I just send as is. She said she didn't know how ebay worked but that I owe an additional 57 cents with the label as is.
Didn't seem worth the time or energy to go back and create a whole new label so I just paid the extra coins. But I am still very perplexed by this. Can someone please explain? Thank you!
SO I purchased an item on another ID and received pretty shotty service and told the seller about it and asked what he would do about it ? (item arrived late and had damage not mentioned in the description)
He then bought one of my baseball cards for $3 .. I shipped the same day and hes had it for weeks now and asked him if he received the card and he sent this!
"Hello, I have been quite busy and have not had a chance to inspect this unit, as you know ebay gives buyers 30 days to open a money back guarantee and 60 days to leave feedback, and that leaving feedback as a buyer is optional.However upon careful inspection of the contents of your package I will leave appropriate feedback inside of the 60 day feedback window. I will however make a mental note that I am pleased with your follow up message on this matter, thanks.
feedback is subject to buyers opinion it is a subjective thing, so even if I open this package and everything is perfect I would still be within my rights to leave any feedback regarding this transaction, as long as it does not break ebays policy (I.E. curse words or putting personally identifying information in the feedback), I will try to find some time in the next 45 days to open this package, but again I have been very busy with work family and watching this history channel documentery on nuclear war and reading wikipedia entries about the topic like this one (https://en.wikipedia.org/wiki/Mutual_assured_destruction) , anyway as stated before I look forward to posting an accurate and fair review of your products and serrvices inside of the 60 day ebay time line to leave feedback. Again, thanks for following up."
Is there a rule against sellers doing this? Is this smug response enough to prove that he is an unwelcome bidder? or that he will neg me if i neg him (a neg he deserves!!!)
Sellers Listen up -- if you jack up your shipping (and anyone who has shipped for a while will know that) you will doom and kill off a sale faster than a fly with a swatter aimed at his head. Any buyer in the know will figure out that your shipping is too high and back off. I speak from experience. As a buyer I will NEVER pay 3 to 4 times more than actual shipping costs no matter how bad I want the item.
Ouch... on the news at noon, that other big site that ebay wants to pretend to be.
They are going to start selling car parts soon, and cars in the future.
ebay is reimagening, and the other guys are cutting into ebays market share.
I know ebay is a better deal, fees wise, but dang, put some money into protecting your business for the love of pete.
So, I sold a brand-new chopper/dicer gizmo this morning to some woman in Florida. Item was a BIN/paid for instantly. Item wrapped, label created and ready to go. PayPal shows the item as having been shipped since the postage label was bought and paid for and eBay shows the label as having been created, waiting for pick up.
I go into my PayPal account and notice that I have a "Notification" from PayPal. Below is the message with any personal info redacted (*****) for posting here:
My name is C*** and I hope all is well with you. One of your buyers, **** ***** (buyer's email address) , contacted PayPal in regard to a payment that she sent for $22.87 USD ( Aug. 21, 2016) our mutual customer is requesting if you can ship the item to the address of her friend because she accidentally used her own address for the shipping details.
Please be advised that she updated and confirmed the Gift address in the PayPal system and has requested to have the item shipped to his current address listed below:
Buyer's Name ( Name of Supposed Female Friend)
PO BOX 712
ELLENVILLE NY 12428-0712
If you don't want to ship the item to the address listed above, you will always have an option to cancel the payment by refunding it and your buyer can always send another payment with his updated shipping address.
I'll be glad to hear from you if you need clarification and we will do our best to give you immediate answers. Thank you for choosing PayPal for your online payment needs. We appreciate your business.
Don't forget, we're always around if you need us. Just click "Help" in the top right corner of any PayPal page to visit our improved Help Center.
Add your mobile number to your PayPal account so we can reach you right away if we ever need to verify account activity with you. Simply log in to your PayPal account, click "Profile" near the top of the page and then click "Update" beside "Phone."
You can also make and receive payments with your mobile phone when you add it to your PayPal account. After you confirm your number and create a PIN, you'll be able to get money, send money, check your balance, or manage your account from your phone using simple text messages.
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Anyone ever get a notification message like this? It was via PayPal's internal messaging system. Never heard a peep from the buyer direct about wanting the package sent to another person which of course, I wouldn't have done -- I would have sent it to the address displayed in the person's PayPal record.
Tried doing some Googling and it appears that PayPal no longer offers a "Gift Address Option" -- or should I say, I found posts on PayPal's Community DIscussion Forums complaining that the option no longer works/isn't available. Whether that's accurate I don't know because I haven't tried to call PayPal yet -- thought I would get opinions here first.
"Notification" above seems legit, HOWEVER, there are a couple of errors. A) Message says the transaction occurred on August 21, 2016 -- it didn't. It was today (August 27, 2016). B) Message says buyer has confirmed friend's Gift Address with PayPal -- mention of this says "his" mailing address (see items in red above), however, the "friend's" name listed is a woman. Yeah, I know. The notification is no doubt a standard template and the CS rep didn't clean it up, but when you get something like this with errors, it raises red flags, at least in my mind.
Seller only has a feedback score of 6, but been a member since 2012 and all excellent feedback. Last feedback was over a year ago, though...
I really don't like the CS rep's suggestion to cancel and refund the transaction and then re-invoice the buyer "who can send another payment with *his* updated shipping address." Technically, to do that, the buyer would need to request the transaction be cancelled in eBay and we'd have to unwind things from that end as well.
Since package is ready to go and in PayPal the status says "Shipped" I suppose I could reply back to PayPal and say, "Sorry, too late. Package has shipped."
Bottom line, has anyone else run across this before? What did/would you do? Call PayPal? Call eBay? Contact the seller? Send the message to firstname.lastname@example.org? Ignore it and just mail the package out on Monday with the original address?
We're only talking 25 bucks or so here, but on the other hand, I don't want this to snowball into a big mess. Would appreciate others' perspectives/advice.
Thanks in advance!
I am a long time eBay buyer and I love all the fine sellers offering me tremendous bargains over the years for myself and my elderly relatives. I have never given a negative because I don't know what is going on in the sellers life to have them fall behind in shipping or missing a stain on a new item. I have never returned an item. I know the cost of shipping has climbed dramatically and that sellers pay fees on the total including shipping amount. That being said, this compact shipping thing is irking me big time.
Just this week (and for the 10th time in about 3 months) a NWT blouse/top was folded down into the size of a pack of cigarettes and stuffed into the smallest poly mailer known to mankind, literally bursting at the seams. Yesterday, I had one with "Do Not Cut Open" written on the outside. The package was the size of my cell phone and it contained a NWT blouse. Had to dig at it with my thumb nail to get it open. Absolutely no way to open these packages without a very high risk of snagging, tearing or nipping the item inside. Sometimes I buy more than I need from the seller in hopes it will be put into a bigger package. I have bought vintage items NRFB (never removed from box) only to receive it with brown paper wrapping over the vintage box. No box to protect the vintage box and it's contents. As I previously stated - I have never given a negative, but one day I can see my feedback saying "Love the item and the great deal but you pack like $hit."
To those sellers that pack well and ship in an appropriate container/envelope, I say thank you. To those sellers who throw everything they sell into the smallest poly bags...well, I won't be back to your store to buy anymore goodies.
Sorry. End of rant.
So, I love reading the boards and always get good advice.
I got an auction lot and there was a Tiffany box with a cross pendant in it. No chain though.
I wish I had the picture on my phone so I could post it on here right away.
I cannot find any information about it. I searched Google Images and can't find this particular style.
Would you sellers feel good posting it as Tiffany item? What verbiage would you use to cover yourself(nothing is ever really covered though). I no it isn't worth nearly as much without the chain.
I have been finding odd stuff lately that I don't know or find anything about.
Thanks for all the help.
I sold a hoodie sweatshirt to a buyer. The tag is labled mens XL that I what I put in the listing. The buyer gets it and tells me it does not fit him and he says he is going to neg me for item not discribed for sizing. Can he do this? It is not my fault. I discribed the size according to what the tag said, I dont want a neg for this.
Just went to print some shipping labels for a couple of orders, only to find out the previous process has changed, and is broken to-boot.
Used to have a front-end to the PayPal payment and pdf labels.
Now, I get a page telling me to print a single label, I have to log into PayPal and print. And to print the 2 labels, to click "Continue" which does nothing.
I hope this gets fixed soon.
Here is another story of failure to help from the support. Case closed, I got negative feedback and negative point in my account, the buyer just did not hesitate to request intervention and ebay responded amazingly fast in his favor. In normal cases I would just refund before support need to intervene.
ebay responded in his favor in about 3 hours while I was sleeping. I opened a case and I agreed to refund but just wanted to remove the negative effect on my account but it was in vain. Support responded to my case as if they did not read my request. they just keep saying you did not provide tracking number, I know that and that is not what I was talking about.
Here is the log:
The buyer didn't receive the item
You sent a message
Dear customer, I'm sorry you did not get your item yet. sometimes an unusual delay could happens and that is something out of our hand. Could you please wait for an extra few days. Best regards, *****
The buyer sent a message
You sent a message
Thank you for your patience, and sorry to bother you but I had to replay as requested by ebay system
The buyer has opened a case
Never received that package
The case was resolved
You sent us an appeal
The appeal was closed
communication with support (final response is the last one):
Thanks for the prompt reply regarding the "Cotton Lingerie Low Rise Bikini Underwear Panty Lot of Six 6-pack"(item # 271977410592) you sold to "******". I understand that you are appealing the case since you normally ship using economy shipping service and no tracking number is provided. I'm sorry to hear that this transaction didn't go as expected. Let me explain our decision in more detail.
As stated in the previous email, we are unable to grant your appeal since there no delivery confirmation. Please understand that if the buyer claims they did not receive the item, tracking number is our only way to prove to them otherwise.
We believe we have explained everything from our previous email in reference to the same concern. This will be our final email response for this issue.
I understand this may not be the response you were looking for, but I trust you understand our decision in this case.
eBay Customer Support
Subject: RE: Appealing a case SR# 1-84141634514
Thank you, however I stated in my listing that I sell using economy shipping so providing tracking number is not possible.I've got many cases where I solved upon request from buyer but this one seems more aggressive and seem to be abusing the power he has given. also you responded in record time in his favor.What would be the difference for you if you revised your decision so I can refund him and I'll be the only loser.Hope you look at the issue again. I do not understand what was my fault. the buyer did not notify me that his patience ended suddenly.
Thank you for contacting eBay about the Lingerie (271977410592) that you sold. I understand that you’re appealing about the defect this transaction may have caused your seller performance. I am Gerald, an eBay Resolution Center specialist and I’ll be glad to review the transaction for you. Upon reviewing this transaction, I noticed that there’s a case associated to this with case id (5111925084) from which we ruled in favor of your buyer because you did not provide a tracking number. Because of that, I’m sorry to inform you but we cannot remove the defect from your account. Please be advised that all cases that were escalated to eBay will result to a defect that is not removable unless it was closed in your favor. We understand your willingness to issue a refund to the buyer, however, once buyer ask for eBays intervention, we need to provide the buyer a resolution the soonest time possible. Also, if the buyer chooses to ask for eBays intervention, you can no longer issue a refund as the decision making is already in the hand of eBay. In the future, if you are willing to issue a refund to the buyer, kindly so do as soon as possible to prevent the buyer from asking eBay to step in. I know that this is not what you are expecting as our response, but please know that as eBay’s representative in providing excellent online business experience, we expect our sellers to be at par when it comes to providing customer service, therefore, using ‘Seller Standards’ to focus on what matters most to buyers; these include but not limited to: getting the item they ordered on time, receiving an item as described on your listing and providing effective customer service to resolve any requests for help from your buyers. This is measured in 3 metrics: • Defect rate • Late shipment rate (starting February 2016) • Cases closed without seller resolution Given these metrics, eBay believes that if this will be achieved, more buyers would come to visit eBay as a safe online shopping site, which will equate to more business potential for our sellers. I understand that you may be thinking we are only leaning favor to our buyers, but we empower our sellers by reporting a possible abuse, if you think that the buyer you are trading with is abusing eBay’s Money Back Guarantee system. Creating such report enables eBay to monitor the behavior of each buyer even if they create new account(s) to circumvent our policy. As much as we want to keep eBay community a safe environment to trade with, we will not be successful in doing so without your cooperation. Furthermore, since we do not want our sellers to experience such issues to re-occur, for additional information on how you are to be protected as eBay seller, please visit this link: http://pages.ebay.com/help/policies/seller-protection.html We may have not been able to resolve your concern about your defect in this specific transaction, but we are confident that with appropriate knowledge that you will be equipped with moving forward, concerns like this will not happen again. Thank you for choosing eBay, we value your business. Sincerely, ***** V. eBay Customer Service
Hello,Dear sir/madam.Im surprised because of the decision on Case ID:5111925084 Buyer ID: *****
I told the seller to wait a bit and he agreed. then suddenly he decided to escalate it and left me a negative feedback. Also Ebay decided on few hours that it was my fault. The issue that I do not really mind to refund him and If you could waited for few hours till morning time at my country I would have refunded and case closed.Now I have this red point in my account and every thing happened in less than 3 hours window.Could you please remove the bad effect of this case from my account?Thank you
Not sure what the end result is but the union has filed 72 hour notice on Canada Post.
Even though I understand Ebay's policy on special characters, I noticed that among those special characters prohibited in listing titles are curency signs such as Euro and Pound ( € , £). When I try to compose a title that includes these signs I get this message:
It looks like there's a problem with this listing.
It looks like you’re using special characters (for example, ™, ♥, ½) in your listing title, subtitle, or item specifics.
Because these types of text or characters can manipulate the search experience, this is considered a violation of our search and browse manipulation policy and is not allowed.
Please go back and replace any special characters that may have been used with searchable words. (For example, use “degrees” instead of °.) Once these special characters are removed, you should be able to list your item.
However, there are other listings active on Ebay, where the Euro sign is clearly shown:
Can someone explain why I cannot use the Euro sign, while other people listings make use of it?
for an hour i can do bulk shipping labels on my ebay site , anybody have the same , ebay say the is not no issues,???
So, I can't tell from this seller's description or photos how many hangers are in the package thats' being offered. Try to contact seller to inquire and I get this "message" back.
You've got to be kidding, right? The seller's too busy to be bothered to answer questions from prospective buyers??? Anyone else every come across this? Is this a "setting" buyers can set up?
I refunded partial payment for combined ship. I added track for the second item, then it disappeared from the first. My eBay says I need to ship one item. There's no option to "mark shipped", there's an option to add tracking number, but when I click it, it shows the number is already there. Clicked "save" a couple times. but still shows as "need to ship". Temporary glitch I hope??
I went to print postage labels for a couple of orders today 8/25, only to find out the previous process has changed since yesterday, and additionally, seems to be broken.
Used to have a front-end to the PayPal payment and pdf labels and would print from that.
Today, after purchasing the postage (no change in the process there), instead of the usual pdf when clicking "print postage", I get a page showing a single label to print and telling me I have to log into PayPal to do it. It said if I had more than one label to hit a "continue" icon, which I did, but nothing happened.
I don't see any announcement from eBay about a change in this process or a glitch. Has anyone else experienced this?
Sold a purse to a user with a very low feedback, only 5. The purse was described as small, it is small and all measurements were provided (always do that).
She opened a return request yesterday "item not as described" which was not really true, but with the text in it as followed:
"I need to return this purse, as I just opened and it s so small that a normal size wallet will not even fit. And I have a thin wallet. I understand you gave the measurements, but the pictures are deceiving. I really thought I was going to be able to use this bag every day. That is impossible. It s the size for a little girl! Please let me know where I need to mail this purse back to. I understand I will have to pay the shipping costs, understandably. Sorry it didn t work. Thank you."
I do not mind the return, it will sell again, but I am really upset that I will loose the original shipping cost and will pay for shipping back to me.
I did not reply to the case yet, and really do not want to call ebay. Anyway I can wiggle out of it and have the buyer to pay for shipping? She states that she was going to pay the shipping cost... does it count for anything? Maybe I can invoice her...
Seller agreed to ship car part. Seller failed to deliver in timely manner. After a week went by from the end of the ebay eta estimate and still not shipped, I requested refund. Seller sent paypal refund e-check. I received an email from paypal informing that e-check had been processed. I was prompted to close dispute on ebay confirming the refund had happened. I did. Paypal details on my account afterward showed while the processing of the echeck was finished, the echeck did not post for some mysterious reason. My guess is e-check was cancelled by seller almost immediately after dispute closed. And no I never got the brake booster part.
I got a package today that I sent last week to a buyer. It just said return to seller. I thought that was odd but then received a email from the buyer saying this:
Hi there fastship...
Assuming you received the returned package today. We had a fire in our apartment and moved out for six months during repairs. We moved back in over two weeks ago, but the post office screwed up and returned two packages. I've got it straightened out now. If you could let me know how much the postage was, I will pay to have it re-shipped.
So I immediately replied:
Yes I did receive the package today. I shipped it in a priority medium flat rate box which cost me $11.95. If your willing to pay that then I will ship it again first thing in the morning. Or I can refund you as soon as I have funds in my account which should be later in the afternoon or Saturday the latest. Please let me know.
Then i immediately get a message from eBay saying this:
Our records show that you recently contacted or received messages from bjos5666 through eBay's messaging system. This account was recently found to have been accessed by an unauthorized third party, who may have used the account in an attempt to defraud other members.
We've taken action to restore this account to the original owner, but wanted to let you know to be suspicious of any communication you may have received from them. Nothing is wrong with your account at this time ? this message is just being sent as a precaution. If you have received any messages from that appears suspicious, please feel free to forward them to us at email@example.com for review.
-- Safety Tips --
-- Don't respond to the sender, through either eBay or your email provider, if the message is an offer to buy or sell an item. This type of offer may be fraudulent, and the transaction won't be covered by eBay protection programs.
- - If you received what appears to be a Second Chance Offer for an item you recently bid on, and it appears in My Messages with the subject of "Message from eBay Member," it isn't a legitimate Second Chance Offer.
Real Second Chance Offers appear in My Messages with a blue background and subject that says, "eBay Second Chance Offer for Item...". Always check for both the blue background in My Messages and the subject line of "eBay Second Chance Offer for Item?" when responding to a Second Chance Offer.
-- Never pay for your eBay items using instant cash wire transfer services such as Western Union or MoneyGram. It is against eBay's Safe Payments Policy for a seller to request payment with these methods, as these types of payments are unsafe if you're paying someone you don't know.
-- If You've Already Sent Payment or Shipped an Item --
- - If you already sent payment for an off-eBay transaction, or if you're a seller who already shipped an item to a fraudulent buyer, we suggest you take the following steps:
-- Contact the payment service you used to make the purchase. If you paid by credit card, most card issuers provide consumer protections in instances of online fraud.
- - If you sold and shipped an item to a fraudulent buyer, contact the carrier you used to ship the item. You might be able to receive additional assistance from the shipping service. If it was sent through the United States Postal Service, you may want to file mail fraud charges. Please go to:
- - Report the fraudulent buyer or seller both to law enforcement officials in your area, and in the area where the buyer or seller lives. To find law enforcement agencies by area, please visit:
When you contact a law enforcement officer, please explain the following:
- eBay will be happy to help with the officer's investigation.
- For more information on how the officer can contact eBay, go to:
-- You may also want to file a complaint with the Internet Crime Complaint Center (IC3). The IC3 is a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center. The IC3 will review complaints and refer information to the appropriate local, state, or federal agency. To file a complaint with the IC3, please go to:
We also need you to take a few minutes to provide more information related to the transaction. The information you provide will allow us to work more effectively with law enforcement should an investigation occur. Please go to:
Click the "Item Bought Outside of eBay" or "Item Sold Outside of eBay" link.
Thanks for your cooperation.
I don't know what to make of any of this. The buyer paid using PayPal so therefore it is his item or I'm I going to see later that there will be a chargeback because his account was compromised? eBay is telling me to not message this person or to do any type of business with him. I received another message from him saying this:
Absolutely, I'll pay the postage to reship. Really sorry for the hassle.
Not sure how to do send you the money... but I'll figure something out.
You don't need to ship them immediately. I'm happy to wait till I arrange to get the money to you.
I'm a new seller so I have no experience with something like this. What do I do in a situation like this? Should I just go ahead and refund him? That's what I want to do since I did receive the item back. I'm out of $11.95 for shipping but nothing I can do about that. But with eBay's warning I'm so confused on what I should do now. Any help would be much appreciated.
In April I sold my golf clubs via ebay. In July Paypal issued a chargeback, despite me sending evidence that the buyer had collected the goods from my home, Paypal decided in favour of the buyer "we did not receive proof of postage". I now have a debt to Paypal, not only the amount I sold the clubs for but adding £14 chargeback fee. I believe this to be fraud and have reported the case to Action Fraud. It is impossible to speak to ebay or paypal, ebay because the transaction is more than 60 days old and Paypal because they have closed the case. I feel as though my head is about to explode.
Do you have to initiate returns through eBay only?
Or is it all right to message the seller?
1. Not shipping items until you complain to EBay
2. Listing them incorrectly. Making you think you're getting inserts that will fit the cover you receive and that the cover is a pottery barn cover. It's garbage. My chair couldn't even stand upright without collapsing and the cover was way too big for the inserts and defective. And you know it's bad if they're selling defects of cheap Wal-Mart chairs.
3. The items prices are over inflated by about 2 to 300 percent
4. Seller takes refunds, then keeps your cash!
BE WARY ! I will never use EBay ever again because of my experience with this scammer!
I bought two items from the same seller. There was nothing on her page about combining shipping, so I just paid the separate shipping charges and figured if she did combine, she would email me and send a partial refund (this is what I have experienced int he past).
Instead the seller sent both items in the same box, so I vastly overpaid for shipping.
Isn't she obligated to either send me a partial shipping refund or ship the items separately? Could I file a claim for this?
She is conveniently "away" for the next month, says she is moving, so is not responding to emails.
Watching 2 items one has best offer option but the second item ends before 48hr wait period. Can I limit the time the offer is good?
I will probably sell my stuff on another website, sold a VCR to a buyer with PO BOX and a nick name instead of a real name, when he received the irem, he did put a request for a refund. I did ask him to upload a picture or video to proof that the item was defective, he didn't do it. EBay resolution was in favor of the buyer.
Seems to me that this can be a loophole to Shoplifting since the Ebay employees are not requiring a minimum proof to backup a claim.
What completes the sale if I counteroffer?
Seller wanted $35, I offered $20. Seller counteroffered $30 and I counteroffered $25. Seller has 37 hours to accept my counter offer, but now I find a better item for less and I want that one instead. But I'm afraid if I buy the 2nd item, the 1st seller will accept my $25 offer and then I'll end up with 2, and I only want 1. So what completes the sale, the Seller accepting my counteroffer, or do I have the option to cancel even though he accepts. Can I cancel NOW? I looked and found no way to do it. Thanks.
Im a starter seller on ebay, i did sell some items lately in the past and lately but Im quite worried and not really sure I understand all the rules... and while trying to read each subject it aeads me to another subject with alot of information which makes me a bit confused... so i got some questions for you the more experience users..
1. Is there a way to sell items with no fees - if they do not sell?
I tried to sell few items which nobody bought and i got a high invoice bill... im quite sure i had no insert fees when i published them though...
2. So far as seller i did not have any issue and all my items delivered and the buyers were happy, however from what i heard from others that sold some items and had issues, lets say item never arrived to buyer - do i get any protection? or if the item is lost or some issue as that do i lose all the item value as i need to refund the buyer?
Hope you can help me understand this well, thanks!
I don't even know what a tag is used for, never even paid attention to then.
I start my day by reading the latest I got scammed on a car deal, over on the Motors board.
Today I notice the top tags list, lo and behold the second top tag is AMTDAVE.... hey that was me, before I became a monkey.
I am not all that active over there, other than to say, yes it's a scam there is no car.
And why would my old ID be top tagged ?
Does anyone know how to contact e-bay directly?
In one week I had close to 10 buyers who either dont want to pay, some even brag about it cause they really see no problem with it and they are not afraid from ebay an iota. Some invent bogus and nonsensical stories about why they dont want to pay, grilfriend, aunt, grandma, grandpa, his dog, his pet, his pilot, his mailman, his car, his telephone. his daughter, his grandpa, his birds, her boyfriend, her girlfriend, her school, her iphone, her samsung, her computer... and so on...
This is unaccetable. Unacceptable. Unacceptable.
I simply dont call ebay and talk to them about it its a waste of time, but at least I can express my frustration in a form of a rant here...
Its beyond pathetic....
Was relisting last nitght and did a full price adjustment across the board for most items to $6.99. Well I missed one, a $149.99 Come Along I repriced to $6.99, wouldn't you know it fastest sale EVER for me. Good thing I only paid a buck for it at a yard sale the woman had no clue what it was and said a dollar and I said great. Well not the great price of 150 but gone now and the buyer will be estatic.
Now if everything else would just go ahead and sell life would be awesome.
BTW BOHICA Army term "Bend Over Here It Comes Again" Though I think it was originated in the Navy LOL.
WHY IS RETURN SHIPPING MUCH LESS THAN RECEIPT SHIPPING CHARGES?!!!! I didn't realize how EXCESSIVE ebay seller shipping fees were until I returned an item for the first time since I've been a member and that's a long time. The shipping fee for my item when purchased was $26.63. When I printed the ebay return shipping label, the cost to ship it back with tracking was...no...not $26.63 but ONLY $10. I sent the exact same item back in the exact box including all shipping materials, yet why is it only costing $10 to ship it when the exact same thing cost ME $26.63 to have shipped to me? I now realize that ebay DOES overcharge for shipping fees and THIS HAS GOT TO STOP. I work in the legal industry. If we overcharged a client for any USPS charges, this would be considered fraud and illegal and subject to a lawsuit. The actual charges for any shipping should be included in DETAIL with a RECEIPT for every buyer so we know that exact amount. Also, buyers are NOT to be charged for anything...not tape, not packing materials, not boxes, not gas, not a sellers time, car depreciation, etc. etc. etc. This is against ebay policy! From now on, I will REQUIRE a seller to divulge all shipping details via a receipt enclosed along with my item. Ebay must be in coherts with the USPS to be able to get away with their deceit. This is STEALING....period!
I thought flat rate meant everywhere in that FRE box, rather be it large, medium, or small, padded envelope etc.
But today I sold to a buyer very close to me and the flat rate large box charge seems really low. Yay, but wondering.
Over approx last 10 days ive been able to login as normal multiple times per day and see everything, fullfil orders, feedback, update listimgs etc etc as normal. However on 2 ocassions within the past 10 days Ive been able to login but when i needded to manually update qtys by editing listiings ive been thrown a screen to verify my account. So i enter the security questions then it says i have to call CS because its been locked. Several prior times ive just been asked to verify it via a text passcode to my cell. So again i had to call them today and i asked why this is happening CS explained Ebay have updated their security and require random account verification ...I asked is everything OK with my account CS replied all is perfect no need for concern. I asked if there was a glitch in the new security update ...Response was null and void
PS Checked my security questions and answers and they were correct my end
Has anyone else experienced similar lately say over past month maybe
Howdy. I'm cowgalpal, a seller of many years, and would like a discussion place to talk about the new %fee for shipping, the odd skews of the Top Seller discount to exactly match what the site's price stated, and the missed opportunity for Sellers to refund Buyers any overage.
I don't want to rant - I just want to start a discussion about this 'ship gouging' policy that seems to use the same tactic by charging everyone for a few's mis-takes.
Thanks. Hope to begin a good thing. If individuals can be calculated by feedback stars, surely there can be a way to discern the 'gougers' too, and not punish everyone.
I can't view any listings right now. All I get is:
"Service Unavailable The server is temporarily unable to service your request. Please try again later. Reference #"