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The eBay Community

"Hello, I think I found the solution.

When you are in a browser window showing the photo uploader and you cannot see the “Done” button, resize the window to full screen.


Pic #1


Image above: Photo selected but no Done button, Image Positioning options or Scroll bar


Drag the side of the window to the right (or click the Full Screen button)


Pic #2


Done button and positioning options appear!


Pic #3


Jim Griffith
Seller Engagement, Community & Education"


 (I have to drag the screen down a bit on the bottom also but yes this works.)  Thank You Griff!  Smiley Happy

Community Platform Feedback discussion

Sep 29, 2016 9:53:41 PM PT

Picture Uploader Fix (From Griff)

Boy, talk about not being able to read the description.  I can't see any of my own listing descriptions, I can see some other seller listing descriptions.  I'm on Edge in Windows 10.


unsafe content.jpg

Selling discussion


My 98 yr old Grandmother recently passed away, leaving a lot of stuff from all over the world, which she travelled quite extensively. Most of it I was able to identify, but there are a few that I can't nail down. First is a very large lot of very delicate dishes, cups, saucers etc. All are marked China and in beautiful condition.















Next is this vase. It's got a couple of numbers on the bottom, but no name/maker. But, it was on a shelf with a bunch of older Wedgwood. I am just unsure if this is an unmarked piece or a copy/fake.
















And finally there is this set, though it's missing one cup. No markings but I think they are stunning. Quite thin and delicate.

















Thanks in advance for any info you can provide. I may still come across more!

Collectibles & Art discussion




Selling question

Sep 30, 2016 2:58:51 PM PT

Is this a pie vent?

The double diamond T-T mark ion the bottom s associated with Takito, a Japanese company known for lusterware and other styles.

So far, I've been unable to find anyTakito items that have a blue transferware-type pattern.

Looking for any help (date, design, type, etc.).






WP_20160926_13_49_52_ProMarking Cropped.jpg

Pottery, Glass & Porcelain discussion

Sep 29, 2016 2:15:37 PM PT

Need help on Takito creamer

Can someone help me identify this Alexander the Great coin? Thanks!1472658501366.jpg1472658501076.jpg

Collectibles & Art discussion

I bought a bluray disc set that was listed as like new and the seller took the 2nd disc with the special features out of the box before shipping it. Ebay denied my claim for a full refund because the seller lied and stated there were no special features on that disc. Like new products should always contain all of the parts.


shallows photo.jpg

Bidding & Buying discussion


























Hello everyone



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

Sep 29, 2016 11:31:10 AM PT

New to ebay daily chat for thursday Sept 29

Can anyone help me Id this piece of jewerly - thanks so much2016victorianbrooch 007.JPG2016victorianbrooch 010.JPG

Antique & Vintage Jewelry by Design

Sep 28, 2016 5:58:58 PM PT

Id a piece of jewerly

denim and cobaltdenim and cobalt

I just t  bought a set of blue glass cups on Ebay  listed as "cobalt" that turned out to be "denim"  The seller made good with apologies, but would sellers please realise that only the very dark saturated blue is cobalt.  The light blue is denim, and to call it cobalt is misleading advertising, which, of course, we don't want on Ebay.

Pottery, Glass & Porcelain discussion

Sep 29, 2016 6:11:17 AM PT

blue glass




Fashion discussion

Sep 29, 2016 7:14:40 AM PT

Coach scarf, real or fake?

I understand that I will be the one to file the insurance claim.  However, from the pictures the buyer sent me I'm afraid the claim will get denied.  The box has absolutely NO damage to it what so every.  Even if it didI don't see how the item could have been broken by USPS.  I mainly ship cookie jars and there are so many layers of bubble wrap that you can't even see the item through the bubble wrap.  I ship in 12x12x12 boxes or put 2 of them together if the jars are too tall for one with the lid.  And then there are so many packing peanuts in the box that you have to dig the item out.  It is well packaged and never close to the sides.  I will stuff peanuts between the jar and box to make sure its well padded.  The damage caused to the jar just doesn't seem like it happened during shipping.  I think the buyer dropped it and is now hoping to get her money back since she knows it's insured.  From all the pictures I she sent me I'm afraid USPS will take one look and deny the claim and then I'm out 200.00 and a jar.  Any suggestions or help is greatly appreciated.  Thanks in advance.


Shipping & Returns question

I am trying to find the name of this FP building - it looks like the baggage return area at an airport, but I can't seem to find a comp on either ebay or Google.  Thanks for your help.








Selling discussion

When I was very young, my mother bought me a 150 year anniversary beanie bear for Waco, TX. It isn't a TY or another brand. I recently rediscovered the bear because I securely packed it and began pulled down my collectibles. I forgot about this until now. It shows it's birthdate is March 1, 1999. There is a logo for the 150 Waco, tag, and a certificate of authentication printed and a # handwritten in pen. 


I added a picture, but if anyone knows about this bear or where I can find more information on it, I would appreciate it! Thanks!unnamed.jpg

Collectibles & Art discussion

001.JPG002.JPG004.JPGRing appears to be hand made, Not marked 

Stone is  28mm x 18mm

Jewelry & Gemstones Board Group

Sep 29, 2016 4:42:56 PM PT

Help with Stone ID in ring TYIA



My browser address bar keeps turning pink as shown above when I view an item and I can't see the sellers description. I just see a big red box instead. Anyone have any idea why this is happening? More information: My computer did receive updates from Micro-Soft last night and I think that might have something to do with it but I don't know how to fix it. I don't want to buy anything if I can't read the description. Help!

Tools & Apps question

Entered http://www.ebay.com.au into browser.


Ebay page opened and redirected to:




Note: (I reopened the Ebay page between various screenshots)



I Google Searched "Ebay https://www.americanexpress.com/au/content/essential-credit-card"


The Search found Ebay pages have links to American Expess.






Ebay, PayPal and American Express are implicite,

if not acting ignorant and fully aware of this imoral, if not ilegal practice to promoting each others needs for gain.

My Account discussion

Bought this painting on fabric (silk?) at a yard sale. Signed, but I can't read it. Owner said it was brought back from east asia as a gift from when a relative was in the "service". She couldn't say which country or time period or even which "service". I'm looking for country, signature, and possibly time period.  Also, how I can tell if the fabric is silk. Thank you for any info you can provide!


Framed With Burlap MattingFramed With Burlap MattingArtwork ItselfArtwork ItselfSignatureSignature

Collectibles & Art discussion

Sep 30, 2016 9:10:40 AM PT

Painting on Silk Looking for info


Need some help to ID this sterling silver and 14K white gold concave cross pendant I have looked everywhere and am not familiar with this mark.  Any help Please?  Thank you in advance

Selling question

Sep 30, 2016 2:09:47 PM PT



In the quiet times . . .In the quiet times . . .



New to eBay Chit Chat & More ~ EVERYONE WELCOME!

I submitted my own tracking number for the returned item but ebay is still showing it as "In Transit"
I have clear proof directly from the USPS site that shows it was delivered. Do I just need to give ebay a couple days to catch up and realize it was delivered or how would I go about finding a solution to this delay. I won't receive my refund till ebay confirms it was delivered. :/


Shipping & Returns question


Can someone help me out with this glass pieces?

Each measures 22cm long.

Thank you.

DSC_3126.JPGDSC_3131 (2).JPGDSC_3132 (2).JPGDSC_3133.JPG

Collectibles & Art discussion

Sep 30, 2016 7:28:59 AM PT

Help with this glass scale... please.

So i accidentally linked my paypal account to Charity payment method, but can't unlink it, does someone know how to do it?2016-09-30_10-36-26.jpg

Getting Started question

Sep 30, 2016 12:44:45 AM PT

How can i disable Charity payment method?

This Pineapple theme Pedastal Cake Plate has a bowl depression in the center.  Is this a cake plate or some other type server?  Anyone know the maker and pattern name?  And what is the center bowl used for? Thanks!



Depression/40s-50s-60s Glass

I picked these up and have never seen this pattern.  Any help with the ID of the pattern name and maker would be great!  Thanks!



Depression/40s-50s-60s Glass

Can Someone tell me about this Buddah and Hallmark Looks to be some kind of Metal, Thank you009.JPG005.JPG012.JPG

Collectibles & Art discussion

Sep 29, 2016 10:35:05 AM PT

need help with Hallmark

I posted this in the wrong place originally. Apologies. I am trying to find out this brand and google has not helped at all.



Fashion discussion

Sep 29, 2016 2:18:36 PM PT

What brand is this purse?

Can anyone help me identify this vintage Art Deco perfume atomizer bottle, the bottle looks to be made of a bristol glass with a off white base to a yellow ball, the gold tone atomizer or the bottle has no markings, any help would be great and Thank You.


Collectibles & Art discussion

Ok. Some one has a Eisenhower dollar on here so I thought that I would jump on the band wagon Smiley Happy Is this a mis strike ?? Eisenhower Dollar or is it just heavy wear on one side. The coin is missing the date and most of the In God We Trust with a gold tone hue. I have had mis strikes before but this is the first one were it looks soft and wear more than a sharp mis strick, please see photos, any help would be great! and Thank YouIMG_7291.JPGIMG_7292.JPG

Collectibles & Art discussion

Got this at a garage sale, and nobodyIMG_0016.JPGIMG_0007.JPG knows what is is. When in doubt, ask an expert. Anyone know what this is or what the symbols mean? It is about 4"x2" and made out of a hard white material, stained brown.

Selling question

Sep 30, 2016 11:13:49 PM PT

Weird Necklace/Amulet

HI, I'm having an issue with creating a Fedex Smartpost shipping label.  It is showing this error code.


Screen Shot 2016-09-28 at 11.54.29 AM.png

Is anyone else having this problem?

Technical Issues discussion

Sep 28, 2016 12:07:45 PM PT

Fedex Shipping Label Creation Error Code



I have scoured the internet only to find nothing that resembles it! Help

Fashion discussion

Sep 29, 2016 2:15:31 PM PT

Need help identifying this purse logo

I must be the only seller in history who can not opt IN to the GSP.

For years I shipped internationally only to the regions tracked by the USPS. But after seeing some new (positive) seller reviews of GSP reforms, I decided to try to reach more customers by opting in to the program.


I opted in through my Seller Preferences. Then I went to my exclusions section of Seller Preferences, checked off the "override exclusions" on GSP eligible auctions and clicked Apply.

Only to discover that my auctions are still showing my exclusions, without showing the Global Shipping Program.


I have repeatedly gone into my auctions through "Revise" and made sure all had the GSP option checked. They all do. I changed the "offer alternate international shipping" from my former "Worldwide" option to "Canada" only.

So all settings are in accordance/compliance with eBay's listing instructions.


Yet the exclusions are not being overriden. And NO GSP appears on my auctions.


I have contacted eBay CS three times in the past four days. No help. I ask them to Please escalate my report to a GSP supervisor. But I haven't gotten any results in solving this problem.


I tried opting out, waiting 24 hours and opting back in on all auctions (I originally only did some), hoping that might fix it. But it did not.


I still use Turbo Lister to upload auctions. TL has an option to opt in to GSP, and I used it. But just in case, like I previously mentioned, I went in to each auction and verified each one was opted into GSP. I also tried creating a new listing directly on eBay through the listing template, and that listing still shows my list of ALL of my numerous exclusions.....and does NOT show GSP.

My listings are still stating: "Ships to: United Stes and many other countries" - which is what it used to say when I did international shipping on my own through USPS. And when you click on the "See details" link, it lists all of my exclusions - many of which the GSP ships to. See attachment.


Again, I opted in to GSP. I applied "override exclusions". But it is not working / appearing on my listings. It's been 3-4 days.


Any help please will be appreciated.


GSP exclusions not working.jpgGSP exclusions not working2.jpg


Shipping & Returns question

Sep 29, 2016 1:52:47 PM PT

Can't Opt IN to Global Shipping


up to seller.JPG

Selling question

Oct 1, 2016 8:08:36 AM PT

error 80016


up to seller.JPGerror message.JPG

Selling question

Oct 1, 2016 9:07:50 AM PT

Sellers, please adjust your preferences!


up to seller.JPG

Selling question


GMM October mountain-magic.jpg




Please come gather around this virtual Ebay Sellers office water cooler. Share your tips and tricks about selling so we can all learn something new. We want to hear about your successes and your failures so we can celebrate with you and help you out. Don't just lurk, participate in the conversation to get the most out of your time here.

We’ve all Gotta Make Money, and fall is a great time to sell transition clothing pieces and emphasize layering (maybe add 'layer' as a keyword?) Do you have any unlisted Halloween costumes? We hope not. They are selling like hotcakes NOW. If any go unsold, keep them relisted because they do sell all year, just not as intensively as in October.

We don’t want to leave out those who sell home décor… bring on the fall leaf theme, and also Halloween, Thanksgiving, Christmas, Kawanza and New Years.  It’s “Thankshallowistmas” LOL!

Here’s Ebay’s 2016 Holiday Selling Hub link: http://pages.ebay.com/sellerinformation/holiday/index.html

Scroll all the way to the bottom and be sure to check out the FREE holiday webinars section for ideas on how to increase your holiday sales!


Here are some of our tried and true tips to help you out.  We hope they will help you as much as they've helped us over the years.


1) LIST IN A VARIETY OF FORMATS - Try some regular auctions, auctions with Buy it Now, Fixed Price, and Fixed Price with Best Offer---try some with free shipping too. Not only will you get a better idea what works for YOU, but you'll offer buyers a variety of buying options.


2) OPTIMIZE YOUR LISTINGS – By using the free Terapeak Keyword app (find it in the Applications tab), practice how to take better photos, change the keywords on your listing titles regularly, change the opening blurb in your store header every now and then, and experiment with price changes UP as well as DOWN!  Run Sales on a regular basis with the Markdown Manager and also learn how to set up Promotions on your Store listings for better visibility.


3) DON'T LET YOUR UNSOLD LISTINGS LAY AROUND - Check your My eBay page and click on Unsold...get those relisted ASAP!  You've already done all the work, so be sure they're available to buyers.   More listings = more bait in the water = more bites. :-D


4) OPEN A STORE - If you are wondering whether you are better off with a BASIC store or a PREMIUM store, figure that if you have over 250 store items, Premium is a better buy....under 250, Basic is....this is at least a rule of thumb to get you started.  Stores used to be great places to put items and keep them available year round, but with the fee changes, maybe not so much - sit down and figure it all out.


However, there are at least four really good reasons to have a store.... 1) listing fees are less if you have a store, 2) your items can be separated into categories making it much easier for buyers to shop, 3) you can run Promotions and Markdown Manager sales. They are two different ways to generate sales!, and 4) you can put your store in vacation mode when you need to get away for a bit.


5) DEAL WITH BIDDERS, BUYERS, AND ANNOYING INQUISITIVE POTENTIAL BIDDERS IN A PATIENT AND FRIENDLY WAY - Remember that it's worth money in your pocket and it's good business sense to show respect to all.   If you must, write up that snarky reply, laugh at it, then hit delete.


6) KEEP A POSITIVE ATTITUDE! This thread is all about MAKING MONEY, that's for sure, but we feel that being supportive of our Lister Sisters and Brothers helps ALL of us. Drop in and hang out! Venting is allowed, but take it easy on the drama, negative vibes and controversial, off-topic issues such as politics and religion (yes even in this election year Smiley Wink )

If you need more sales, sprinkle some of this Extra Strength Magic Listing Dust on your listings.


GMM Dust.jpg




For financial wisdom the Goddess Abundantia is here to intercede on our behalf.






And because every gal needs some eye candy, we have our boy toy George in fall splendor!



Lastly, I just had to incloude this... it's too cute and in keeping with our Impressionist theme.

GMM October Starry Fright.jpg



Make this October your BEST SALES MONTH ever! 


Fashion discussion

I've looked a number of places but can't find this marking.


It's on an orange lusterware set with a windmill design.


Am looking for manufacturer, pattern and/or date range.








WP_20160926_13_48_08_Pro Small Cropped.jpg

Pottery, Glass & Porcelain discussion

Hello fellow friends, Any information on this jug / cansister would be great.


Thaks in advance.





Collectibles & Art discussion


My 98 yr old Grandmother recently passed away, leaving a lot of stuff from all over the world, which she travelled quite extensively. Most of it I was able to identify, but there are a few that I can't nail down. First is a very large lot of very delicate dishes, cups, saucers etc. All are marked China and in beautiful condition.















Next is this vase. It's got a couple of numbers on the bottom, but no name/maker. But, it was on a shelf with a bunch of older Wedgwood. I am just unsure if this is an unmarked piece or a copy/fake.


















And finally there is this set, though it's missing one cup. No markings but I think they are stunning. Quite thin and delicate. I have 5 cups and 6 saucers.



















Thanks in advance for any information you can share with me!

Pottery, Glass & Porcelain discussion

any idea what this button is about...

it is 1.7" in diameter.

any info is appreciated...

thank you...


Collectibles & Art discussion


These earrings are stamped with a small p&d. Anyone know who or what these initials are?? Thank you for any help.


1 020.jpg1 042.jpg

Antique & Vintage Jewelry by Design

Sep 30, 2016 1:02:10 PM PT

Makers initials pd?


Antique & Vintage Jewelry by Design





(For our Dial ups)

Jewelry & Gemstones Board Group



Why this seller sell his product include international shipping so cheap ? is it a real price ? most of the items sell by this guy with this super low price . 


Bidding & Buying question

Oct 1, 2016 7:26:59 AM PT

why this guy sell at super low price

Years ago, I was fortunate enough to happen upon a circle pin - just a plain little rhinestone circle pin - that turned out to be Juliana - (I submitted it to the confirmed album which, three computers later, no longer have the link to)


so I am looking at this simple heart pin...and I think it may also be Juliana based on the back - want an expert opinion.


It is not on the Is It Juliana site, nor am I able to find one just by browsing.


What say ye?




Jewelry & Gemstones Board Group

Oct 1, 2016 6:17:23 AM PT

Juliana Heart Pin?

This HUGE necklace is made of wire, stamped brass and milk glass. It is modern with a lobster clasp and a chain. Any idea as to its origins? Thinking India or Middle Eastern maybe? I'm not up on new jewelry. Thanks in advance to anyone who has an opinion or seen anything like it.IMG_4304.JPGIMG_4305.JPGIMG_4306.JPGIMG_4307.JPGIMG_4308.JPG

Jewelry & Gemstones Board Group

My two listings for Life magazine have not had any bids and only a few watchers.  Each has been relisted twice or will be soon.  I want to cancel the listings after bIMG_3206  Life The Constitution Spl Issue 1987.JPGeing listed twice.  I don't think it would do any good to add more photos, and I don't want to lower the prices.

Payments question

Sep 29, 2016 5:53:15 PM PT

Cancelling a listing

If a buyer and seller agree on an acceptable price for an item, buyer places the agreeable price, then seller places amaount on item on site and another bidder outbids the initial bidder who entered the agreed amount from seller and inital bidder loses the item.  Is this acceptable? 

Bidding & Buying discussion

I recently won an auction on ebay, paid for the item and never got a shipping confirmation a few days after purchase so I contacted the seller and requested shipping information and he told me that the post was a mistake and that he was sorry. He asked me for my paypal email address so he could return the money so I gave it to him and have not gotten anything in my email yet. I've attempted to cancel the order but ebay wont let me and I cannot return the item because I don't have an item to return. The self help pages are worthless and I am thinking about giving customer service a call here shortly to see what can be done. Anybody else have this issue before? What should I do?

Bidding & Buying discussion

Like the title says, when i view an item, i get a warning for unsafe content. i want to purchase something but wont because of the warning.

My Account question

Buyer just sent me a messge about two ways in which her item is defective.  One of them I feel is very subjective.  That is, 99 other buyers probably would not see or mention it.  I certainly didn't notice anything like that, nor the second problem she identified.  She's within the 14 days stated in my return policy, but she said she's contacting eBay regarding her options.  Um, okay.  800 transactions and I've never had this happen before, so I asked her to let me know what they say.  I also asked her what SHE wants, since she didn't say.  Normally I would just issue a refund, but this is a $150 item, and I know someone else will pay just as much even if it is damaged as she says.


She also said that the listing didn't mention any defects.  This is true.  However, she purchased the item in a fixed-price listing without asking any questions beforehand.  She said at such a price she expected perfection; I think if that's how she felt about the price she should have been more inquisitive.  Of course I'm not going to say that.  I'm perfectly happy sticking with my return policy which says that the buyer pays return shipping.


I guess I'd just like to know what MY options are, if she turns out to want something different.

Selling discussion

Guys, I have a problem. One guy bought sneakers from me about month and a half ago. So he bought it but didn't pay it and then he messaged me that his size is different and he made a mistake. So he didn't pay finally! And so, I almost forgot about this deal, but EBAY took 7.7 USD from my card automatically as a fee for a deal on August 18th. But there was no deal!!! How can I get my money back!?!?! This is very unfair!!!

Selling discussion

Sep 30, 2016 2:06:18 PM PT

Please ebayers, help me get mymoney back!

That box came up when I went to list. You know, that warning about being suspended or respricted. I'm fairly sure this is authentic because I 've sold Louis Vuitton before quite a few times, and I've seen plenty of fakes, but I want to hear what you think. The tab with the ID number is missing and that could be a problem. 

Fashion discussion

Sep 28, 2016 10:41:56 AM PT

Louis Vuitton Speedy Opinions Please

Im sure I saw an announcement about eBay shutting down the classified ads, I believe Oct 1 2016. I can't find the announcement anywhere. Am I crazy or what? Thanks!

Selling discussion

Sep 28, 2016 4:37:38 PM PT

eBay classifieds


I just read on google that ebay will drop you down in search if you do not provide at Least the 30 day returns. I am not sure if that can be true if you charge a restock fee. I think they want to encourage 30 day returns, no restock fee & free shipping.

My sales are completely dead. No feedback, No questions, 3 sales since Last Friday. I usually get 3-5 sales a DAY. Ebay has told me 2 times now that little or no sales is an ebay issue on the site and they are working on it.
Today I have put my whole store on Sale to see if that helps. I am going to call ebay today and ask for a Credit! 

Selling discussion

Sep 29, 2016 12:39:46 PM PT

30 Day Returns & Restock Fee Question

I had a remorse return a few of days ago.  I accepted it and presumably they were sent the label from ebay. They never printed off the label and I began to think maybe they changed their mind.  Then today I get it in the mail with their own label, the return address s a companies name and I wondered if they found a way to save on shipping by printing it off at work.  


Regardless their reason my problem is now this -- the case is still open showing label not printed.  What do I do at this point to refund her and can this case be closed? Any suggestions?  So confused on what/how to do at this point.


Thanks, Deana

Selling discussion

Sep 28, 2016 3:21:23 PM PT

Return came but used their own label

Hubby had listed at item for bidding or with a BIN of £130 (the upper end of what similar, but not very frequently listed, items had sold for).

A bid was placed removing the BIN, then the following day someone asked if he had a BIN price. Hubby politely refused as bidding had begun. Person came back offering £130 (a little accurate!) as a BIN, three times, eventually saying that was the most he could afford. Each time hubby politely refused.

Bidding has continued and any time someone else places a bid, he becomes the highest bidder. Not uncommon I know if he's set his upper limit but bidding is now at £190 with him as top bidder.

We appreciate there may be more demand for this item than we expected (should be a great feeling) but we can't help but feel he's just outbidding on purpose to either cancel afterwards, or worse still claim the item was defective or not in the packaging once it arrives (by special delivery).

As sellers can't negatively rate buyers anymore we can't see if he has a track record but we can see that of his infrequent use of eBay, 4 out of the 10 purchases he has made he has left negative comments about the seller, one stating the item didn't arrive and 2 stating "I want a refund!" Other feedback seems positive though.

So we're sat here wondering whether he's going to pull a sly one by winning then complaining and getting the immediate refund yet keeping the item.

Any suggestions on what we can do (bar cancelling the auction!). He may be genuine but it just feels wrong. Can we somehow reject a bidder?!! Thank you in advance.

Selling discussion

Sep 29, 2016 10:58:34 AM PT

Suspicious buyer?

New seller here. I have an item listed as an auction with a Buy-it-Now option. There are several days left on the auction--no bids, but 7 watchers. I received a message asking if I will accept a Buy-it-Now price which is $10 less than the price I listed. 


I'm confused, and I am not sure what to do. The fact that there are 7 watchers makes me think that I will likely get a few bids as the auction nears the end. Is it even possible to accept a Buy-it-Now price less than the price I listed, since I didn't elect the "Best Offer" thing? Is it even fair to do this?


What do others do in this situation? Thanks in advance...

Selling discussion

I won in a bid a reel to reel tape deck and paid the full price right away through PayPal... today the seller shipped the tape deck then sent me an email to my personal email account stateing he only sent part of my purchase as it cost more than he figured to ship the item. The tape deck has accessories he had included with the sale listed in his description. The email he semt me he informed me he only sent the deck but is with holding all the accessories that were supposed to come with it and if I want the accessories I have to send him more money to ship them to me. Can he do that and am I on the hook to pay him more money to get everything I had already apid for? Do I have any recourse on this? Thanks  eBay item number: 182288971027

Bidding & Buying discussion

I have had 10 for 3 days now. When do they appear?


Selling discussion

Last night I came along a deal for an item I've been hunting down for a while and the price was decent.  I was actually looking through a list of identical items, so the only thing, admittedly I was looking at where the prices.

I spotted the deal in question and just bought it without even reading the description.

I finally saw in the transaction summary that the item was being held for a 'single' customer to correct an issue with a prior deal.

Anyway, I sent him an Ebay message the instant I'd seen what I had done.  This was 14 hours ago.  He has yet to respond.  I've sent him two messages now simply asking, "will you be shipping me the synth or refunding my money".  I don't care about how logistically screwed up this is, and that I'm pretty sure this is a grey area Ebay issue.

But we are talking a purchase north of 500 dollars. If it will come down to a refund that's will be a nightmare.  You know how Paypal are with... refunds.


I'm looking for advise on how to proceed here.




Bidding & Buying question



I accidentally cancelled an order that is in the process of being shipped to the buyer. 

So basically, they will receive the item for free.

What can I do?





Shipping & Returns discussion


I was working on my store, then suddenly 99% of my items disappeared. out of about 6-7 pages for my store, now to me its showing 1 page. many things are missing in my store menu. I restarted my computer just to see if that was the problem and cleared my cache. Maybe this is temporary...

can someone please go see my store and tell me what you see


Selling discussion

I've been selling on eBay for years, and have seen my contradictory information on this subject...both from eBay and the USPS.  From what I can find on the USPS website, this is the most current policy, dated: Notice 121, October 2012:  https://about.usps.com/notices/not121/not121_tech.htm


My main questions are about blank media, video games, and cases:


You used to be able to use Media Mail for video games, but that changed a few years ago.  Now, there is nothing about not being able to ship video games via Media Mail on the USPS website.  Is it now allowed again?


Second, I use Media Mail all the time to send blank media, such as VHS tapes, audio cassette tapes, DVD-R discs, etc.  Is blank media allowed?  It is obviously media, but is it disqualified because no info is recorded on that media?  Could I use Media Mail to ship a ream of 500 pages of blank white computer paper?


Third, what if I ship my media in a case?  Obviously, if I sent a movie DVD or soundtrack CD, I could also send that case it's in.  What if I send 10 Sony cassette tapes in a 10 pack zippered cassette tape case?  What if I send 24 VHS tapes in one of those old school VHS woodgrain boxes with drawers?  Could it be argued that those cases are, in fact, packing material protecting the media?  If the cases I sent the media in was cardboard, I don't think there'd be a question...the cardboard case could be shipped.  But I'm talking plastic, cloth, or wood.  Some of the stuff I'm talking about are in the attached pictures...are these allowed if filled with media? 


Last, if the above is allowed, then can I just send a box filled with empty CD jewel cases?  Are the cases only allowed if media is inside?  What about baseball cards?  They are a form of communication, with info printed on them, and maybe somewhat educational?  Or are the considered advertising?  This would be so much simpler if Media Mail just considered what the item is made of...paper, cardboard, DVD, video tape, etc. and the container that  holds it.


Any (well thought out) thoughts and (good) advice would be appreciated.

Shipping & Returns discussion

If you've sold an item(s) and the buyer has not left any feedback is it advisable to contact them via eBay to ask them if they will leave feedback for the transaction? I sold nine lots of artist markers and would really like that feedback to be reflected in my rating. I left positive feedback for the buyer immediately upon receipt of her payment. Thanks for suggestions.

Selling discussion

Sep 30, 2016 7:19:43 AM PT

Buyer feedback

Please give me some advice. My 90 days will be up on the 30th and yet some of my sold items are starting to show up as not being cleared for up to 10 days after that. I have a good seller record and dont understand when i will have all of my money cleared. I am doing this for my kids and would love some help on this problem. Thanks.

Payments question

Sep 28, 2016 6:03:18 PM PT

Okay my 90 days, Help

I posted an antique camera (Graflex-R-B-Super-D-4x5-camera item number:152257317623) for a fixed price of $795 or best offer, and just 15 minutes later, I received an offer for the amount of $900 from a person from WI U.S. who joined Ebay only 45 minutes earlier. All other offers (two from China) have been $200 or more under my asking price. I contacted the first bidder and his response, in broken English was that you can offer any amount. Is this some kind of scam? 11 hours are left until this high offer expires. Thanks in advance for your response.

Bidding & Buying question

I bought an Aueruim Filter  for $15.82.

The package arrived a month too late, the casing was cracked and some parts were missing, making the filter unusable.

They ask me to wait so they can resolve the issue. They keep sending email with excuses and requests to wait till the guarantee expires. Then they ask to close the case with the promise that after you close the case they will refund the buyer. After I closed the case, they stoped all communication. At this point there is no way for the buyer to leave bad feedback to the seller or get the money back.

What can I do?

Bidding & Buying question

Sep 29, 2016 7:27:04 AM PT

refused to send me a refund. What can I do

A buyer give me a best offer is higher than the buy it now price, and he want to pay with paypal email account. Than he changed the delivery destination. Will it be a fraud?

Selling question

Do u have to take the only bid u have within 10 days even if it is not what I want.

Buying & Selling Basics discussion

Sep 30, 2016 12:14:57 PM PT


I don't know that much about pottery, although Ido know that there are a lot of Roseville phonies out there (cuz I bought one).  Anyway, I am looking at a couple and is it common for there to be paint dripping or for some to have been painted on the inside?  Thanks so much for your help !!  the.radish

Bidding & Buying question

Sep 29, 2016 4:22:48 PM PT

Question re Roseville

Trying to calculate shipping of 2 boxes but it only allows for 1. Any help?

Shipping & Returns question

Sep 29, 2016 3:25:50 PM PT

Calculate shipping

How many offers can be made on an item


Bidding & Buying question

Sep 28, 2016 12:24:03 PM PT

How many offers can be made on an item

Hello, I sent an item Priority mail, shipped on day was paid, went to Myrtle beach, then to Columbia, SC and to Kearney, NJ where ithas sat for last 6 days.. What actions do I take now, TIA?

Shipping & Returns question

Sep 28, 2016 12:27:56 PM PT

Item sent priority mail not received

Hi alan@ebay,


The current set up for deleting photos from the album in our profile is to delete images one by one. You click the "x" on an image then click "yes" when the window pops up. It's a 2-step process for every photo.


It would be so great if you could look into an enhancement for this. I'd love to see a check box next to all of the photos in our album, then have the ability to check several at once and click a single button to delete.


Thanks for your consideration.

Community Platform Feedback discussion

Sep 30, 2016 2:25:32 AM PT

Deleting Photos

I haven't shipped international in quite awhile so I'm not up-to-date on rates, but I have a buyer in Canada and I just checked the USPS calculator and there doesn't seem to be any reasonably priced shipping options anymore.   Item is about 2 lbs.

Shipping & Returns question

Hey so I ordered a Nike Fuelband watch a few days ago and it was supposed to be shipped to Singapore. However, i have just checked and it has been delivered to Erlanger,Kentucky. I don't know what to do or how to get it back someone please help!!

Shipping & Returns question

Sep 30, 2016 6:59:22 AM PT


Customer / Seller Support

Why is seller / customer support so bad these days?

It used to be really good.

The customer support screen doesn't offer phone contact any more so I called an ebay number I found through search on Google: 0870 280 2390.

I've been hanging on the phone for more than 20 minutes and all I hear is this automatic idiot telling me that all the operators are busy involved with other customers but that my call is important so please stay on the line!

It doesn't appear that eBay is up to much these days.

I can't hang on forever!!!!!

No more eBay - I've given up!

Get your act together eBay or maybe it's time to find another market place

Selling question

good morning, 2 weeks ago i purchased a pandra charm,stated location was oregon, came from ca.

she sent me wrong charm, i messaged her thru ebay without opening a case

she replied so sorry and i will send you the right charm, again a week later i recieved the same wrong charm

i did open a return case and she says please wait my friend and i will send you right charm neck week

i dont want another charm, i want refund, i offered to send both wrong charms back but she dont want them and has asked me to pease close return case

can i get a refund?

Selling discussion

Sep 30, 2016 6:44:08 AM PT

china purchase?

Selling a phone and put the wrong model in so it has the wrong storage limit. Only 1 day left on the auction and it has bids. Can I fix this? Do I cancel this auction and start over? It won't let me revise anything on the listing to show the correct information... Help! 

Selling question

Selling question

I'm using the advanced tool and I will list what I've done so far, I added:




Uploaded image from PC.

Added specifics like UPC,Other, Brand, Model, MPN, USB Specifications, and Country of Manufacture


Starting price.


US Shipping and Free Shipping.

Use the Global Shipping Program

Package Type and Weight


Selling discussion

Hi guys!


So I'm looking into buying a custom size pair of boots. This will cost +10 USD.

In order to purchase the custom size, the seller has sent me a custom invoice. 

The problem here is that I can't for the life of me locate this invoice. I've read tutorials and watched videos, all of which are telling me to go to: My Ebay > Account > Seller Account, and from there, there should be an 'invoice box'. I'm seeing no invoice box!

Where can I find the invoice box?



My Account question

Sep 30, 2016 7:55:06 PM PT

Receiving a Custom Invoice

So I am trying to pay a seller that lives in Ukraine and he is new with no feedback. When I go to pay for the item I bought, it says there is an error. It won't let me choose Paypal or Paypal Credit and only can enter a manual credit card. Why is that? Never happened before ever since I joined this site. What do I do? Is it safe to enter the credit card information manually? Let me know as this is a seller with no feedback, so not sure how that works.



Payments question

Sep 28, 2016 11:42:27 PM PT

Can't pay with Paypal?

When I ship something UPS and ebay sends me to the UPS site to purchase a label how do I print a packing slip? Purchasing and printing a shipping label is easy but that darn packing slip eludes me. Went back in ebay and tried to print but I get sent back to UPS.


Thanks for any help

A Part-time eBay Sellers Group discussion

I just opened my store this week and I noticed that I have two items in "Other"  Categories and I don't know how I got them there? I want to remove them from "other" Categories but, don't know how too? Thanks!

Tools & Apps question

Selling question

i sold very expensive yarn. Looked up what Ebay sellers we=here asking. Put on sale 2 dollars less, Ebay kept telling me to lower my price and offer free shipping. I had to spend 2 dollars on reswrve or 50 dollar yarn would sell for 2 dollars.


10 years ago I sold less yarn made 600  dollars are fees that much higher?

My Account question



I bought a phone and I paid. But the seller did not response me or acept the payment, I have 7 days waiting for the phone but nothing.


I can't cancel the order because eBay says that I have o contact the seller (but the seller did not response any message). Currently I cancel the paypal payment, but I could not cancel the the order.


I want to look for another phone but I don't want a bad feedback if the seller appears again. 


What can I do?, I tried to contact eBay but the options that show are just for calling, not for email. And I from another country, not USA.


Thanks and best regards

Bidding & Buying question

Sep 29, 2016 11:51:22 AM PT

What happen when seller did not response?

Although these were found with some Bauer Pottery items at an auction, they are different from the Bauer swirled cups I have seen. Maybe another California potter? I've looked at a bunch but none are quite the same. Each is about 4" height, 3 1/4" diameter on top. No mark on the bottom aside from three tiny stilt marks. Thanks for any ideas!


Pottery, Glass & Porcelain discussion

I sold a used cell phone and put pictures of the front and back on the listing. The pictures clearly showed that the camera screen on the back was missing, revealing the bare camera itself. The phone was used and untested and I listed a No Return Policy. The buyer now wants to return the phone because the camera produces spotted pictures (most likely due to a dirty camera lens). I've offered to provide a new screen and that the lens should be cleaned, but the buyer is set on returning the phone. If the buyer were to open a case against this, what do any of you think eBay would say about it? I feel like I shouldn't be forced into allowing a return/refund. Let me know your thoughts on this.

Shipping & Returns question

Sep 29, 2016 5:19:19 PM PT


I am having a sale in October and want to let all of my previous customers know. How do I go about doing that through eBay? Or, should I email them directly?

Seller Hub discussion

Dear sir,

am buying from seller that was on Ebay,

the item am buying  he told me that he arrange with you Ebay about paying.

I received  invoice from Ebay  true my email , and they told me to pay by western money.

even in invoice was my  address and the seller  address.

Can you please tell if this is good ,so i can pay.

waiting from you bye.

kind regards



Payments question

Hello I had a buy it now item eBay item the buyer clicked buy it now then sent payment from paypal then sent me a message asking me to cancell the order. He says his account was hacked and he did not make the purchase it appears his shipping address matches with his ebay address. Questions I have is for this to happen would a hacker have to hack his ebay account to buy the item thn hack paypal to pay for it, and then why would a hacker want the item shipped to the presons address they supposidly hack? What is best way to handle this? I figure if I just honor the sale it will result in a neg feedback on me from buyer. If I decide to cancel order I would have to first refund from paypal then somehow cancell order on ebay then somehow get my item relisted? I'm having a hard time believing this hack story..... Thanks for help



Selling question

Oct 1, 2016 8:58:47 AM PT

Buyer wants to cancel order

I was looking at batteries for my cell phone, and the address bar turned pink and there was a message that Microsoft Smart screen identified potential unsafe content, on every item I looked at. Did Ebay tick off Microsoft, or is there a way to fix this without turning off this feature?

Bidding & Buying question

Please contact eBay and complain if you received this message.


This will begin being enforced on October 3rd. Violations will be taken seriously and action taken quickly, per eBay. The algorithm is identifying these violations by flagging listings where communication via eBay message with another eBay member occurred and the listing later was ended by the seller. A real person is then looking at the eBay messages and determines if communication outside eBay was possible. If they think yes, it is flagged as a violation for an off eBay sale. It does not matter if an off eBay sale actually occurred. eBay is only looking to see if it is possible.


"Communication outside of eBay" can be something as simple as:


Including a phone number or email address in your message, even if you direct the buyer to purchase the item on eBay.

The *buyer* including a phone number or email address and asking you to contact them.

Providing your physical location.


Again, it does not matter if an off eBay sale occurred or any language suggests an off eBay sale. It only matters that the listing was ended and off eBay communication was possible. It also does not matter if you *relist* the item and the buyer purchases - this is flagged as violation.


eBay needs to consider the small number of transactions that go outside of eBay as a cost of doing business, just like eBay tells sellers to consider fraudulent returns and claims as a cost of doing business (which they are). If eBay wants to capture off eBay sales, they should be looking into how to cater to these buyers and get them into the system, not force them to use a system they don't want to or that doesn’t work for them. We prefer that buyers purchase online, but understand that some buyers prefer to purchase on the phone or in person. So we let them. Soliciting off eBay sales is wrong, but banning sellers for allowing the buyer to buy as they please is insane. It’s very anti-buyer and will just make the seller (which in turn makes eBay) look bad.


I know this because our main account is a titanium powerseller with a dedicated account representative. We use this account as a test account and posting ID.

Selling discussion

I just got an email from ebay headlined,

"Offers to buy or sell outside of eBay" policy violation detected"

They offer no hint as to why they think this. The give no link to an auction or email regarding any transgression.

I never deal outside of ebay.  I don't even include a catalog of my stuff or other offers in my shipments to customers.  I do not have my phone number, email or address in my auctions.


How is one supposed to figure out what ebay wants when they offer no information about what they are talking about? 

Recently my BRONZE power seller had a big "!" next to it saying I was close to losing my status as a power seller with no explanation of why.  I ignored it and it went away.  HOWEVER, ebay gave no clue as to what there was about my account the made me close to losing BRONZE status.  All of my metrics were correct as far as I could see.

NOW, I could not post this message because, "Your post has been changed because invalid HTML was found in the message body."

I did not put any HTML in the message.  I just typed and used ebay's own BOLD, COLOR and SIZE icons.

Selling discussion

Bidding & Buying question

Sep 29, 2016 11:03:15 AM PT

Why am I seeing unsafe content on my listing?

I have been going through the forum and see that I am not the only one having a problem with sales. About 6 months ago my sales fell off big time from about 15k-18k to 10k. When reading the responses to people complaining about sales, some of the responses are justified but some just don't get it.While some of the people complaining don't have a lot listed or previously haven't sold a lot of stuff,  justifiably they won't sell a lot. I am not in that situation and I list daily on this account with 2 other people.  I have been selling on ebay for over 12 years total and have consistantly sold between 15k-25k a month for 12 years straight (I have never had a year where I sold under 135k in a year in the 12 years selling)  until about 6 months ago. I see things like your pricing needs to be adjusted or list more or just stupid things like that from people who are not full time sellers or have been on ebay for a very long time. This has nothing to do with what is going on.There is definitely something wrong or ebay is intentionally driving sellers off the site. I list every single day, I price to be the lowest on the market in most cases and am doing the same thing that has made me as successful as I have been for the last 12 years (before someone states that is a problem I don't mean literally same thing as obviously everyone has to adapt to changing markets and ebays new rules every year). My sales are down 30-40% and it all started about 6 months ago. I have had customers who have been buying from me for 5 years who can't find stuff in my store and telling me my item doesn't come up in search. I also lead an ebay selling group in my area along with 2 other people both of whom have been selling for over 10 years and make even more than me and they sell completely different stuff than me and sales have plummeted for them as well. Members of the group who have been selling for years are saying the exact same thing. Recently Ebay has left me no choice but to move whatever can be to amazon where sales are absolutely on fire as they have been for the last 6 years. I suggest everyone who is having this problem bombard them through email, facebook and phone calls. Whatever they did a few months ago needs to be reversed. There is no way so many big full time anchor store sellers are having this many problems and all of a sudden.

Selling discussion

I've noticed this quite a bit lately. Sellers not posting feedback until after they receive feedback. Sure, it's not obligatory but there seems to be tacit agreement that buyers and sellers leave feedback for transactions completed. Sellers want to get paid, full stop. I buy and sell on ebay and I post feedback for buyers shortly after receipt of payment, as that is the main thing a seller wants...to get paid. My last three wins has one guy who just never posted feedback, I contacted him four times but I'm done with that. I will block him from bidding on my auction. The other two wins, I posted for and I now wait to see if my feedback will be reciprocated. Has anyone else had this happen?

Selling discussion

I sold a Inflatable Philadelphia Eagles Player lawn decoration. It was working when sent, nothing broken. He says one of the legs was broken, so I thought it might have gotten broken in shipping, although I really doubted it. So I accepted the return. Comes back a few days later, and it is obviously not the one I sent him, leg was broken, but the rest of it was so beat-up, the white number and Eagles Wings logo are all chewed up, quite different from the pictures in my luisting, plus it does not even work!! I appealed but Evay says there is nothing they can do, unles the Buyer admits they sent a different one, Yeah Right, like the crooked buyer is going to admit that!!! So, I am out $84.00. I said I could send pics of what they sent me back, but did not matter to Ebay. There has got to be something that can be done in these situations, other wise buyers could pull this **bleep** all the time, and get free stuff!!

Selling discussion