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This little angel fish measures about 2 5/8" tall, 2 3/8 inches long and 1 1/8 inches wide at the base. He is turquoise and unmarked. I have seen the same shape listed as Shawnee on ebay, but in my Shawnee book he is not pictured. There is an angelfish in the book, but his mouth is droopy and quite different. I haven't been able to find this fish anywhere else on the internet. I've done searches for vintage pottery fish/ angelfish. My Shawnee book is dated 1994, so maybe he is in a newer book? Does anyone recognize this fishy? Thanks for the help!


Pottery, Glass & Porcelain discussion

Hello again! I can't seem to stay away! I am confindent I'll get accurate "expert" opinions from you! This time I have acquired what I think is an Antique/Vingate Cannetille Filigree Elephant. He is marvelous and finely wired. Bright Enamel accents and toes. 
Bale is marked SILVER. Does that help date it? It appears to have a gold wash? I love the chain. Have included a photo of the original box if that helps. Is it Turkish? Chinese? Old new? I haven't found anything similar! Thank you again!! 
Elephant Pendant 001.JPGElephant Pendant 002.JPGElephant Pendant 003.JPG

Jewelry & Gemstones discussion

On my account, under "not received" is listed $102.85.  What are those funds?  I only have 2 buyers who haven't yet paid and those total about $20.  What the heck is $102.85 not received?  Thanks! 



Will sell2
Sold (last 31 days)
Payments (last 31 days)
Not received
Total sales:

Member To Member Support question

May 20, 2015 4:24:21 PM PT

Is Ebay holding my money?

I obtained at an estate auction a large set of matching barware:  champagnes in 2 sizes and old fashioned glasses.  I have struck out searching to ID;  anyone recognize them?  (I am guessing they are 1970s but could be totally wrong).   Thanks to all of you who read this!  :smileyhappy:IMG_9194.JPGIMG_9195.JPGIMG_9198.JPGIMG_9196.JPG

Pottery, Glass & Porcelain discussion

I am looking for input on identifying the actual letters used in this seal or its original paper wrapper. Due to their elaborate nature the opinions so far have differed.


The wrapping paper, which I've provided two 180 degree opposing views, shows how the the seal's impression will actual appear while looking directly at the seal face on provides a horizontally reversed image of how it will actually appear.



Collectibles & Art discussion

I have a heavy bronze vase that has an inscription on the inside bottom, but I am not sure if it is of Chinese or Japanese origin to even begin to identify it. Any help with it will be greatly appreciated! Thank you. Katie





Antiques discussion

A buyer left me negative feedback after they asked me a question about the item they had mistakenly bought from me. They stated in the feedback comment that I gave them an attitude, where I did not... and yet I can not have it removed unless the buyer agrees to retract it... How is this allowed to happen? My feedback up till that point and my buyers all praise me and my communication with them.. even the ones who return items, mistakenly bought other items or found something wrong with their item leave me good feedback because I work with them and make sure they leave my services happy and satisfied.. I always put forth 100% help and understanding with my customers. 


Why and how can someone who made a mistake with an impulse buy from one of my auctions be able to get away with such lies and falsehoods? 


The item was a promotion poster for video gaming items.. the buyer thought they were purchasing the items and was upset to find out that they were only receiving the poster.. this could have all been avoided if they read the description of the auction, let alone the Title of the auction before they jumped the gun and purchased it... 


Here are our corrospondence between each other:


Buyer: Can you tell me if this is a poster or are sending the two items?


Me: The poster is already on its way to you.. there is no controller or headset with this auction... It was stated in the description prior to your purchase, thank you for your question.


Buyer: I'll send it back no worries keep it the change your welcome


Right after this, they left the feedback... I dont understand how me clearly answering their question can be confused as me giving them attitude.. They obviously where mad at the fact they bought something that wasn't exactly what they thought they were getting (which they admit to making the mistake on their own part) and then they took it out on me because they were already mad about it and somehow made the mistake or misreading my reply as an attitude... 


How can this even be allowed to happen? How can I get this straightened out? I've tried contacting the buyer and explaining to them that they misunderstood and mistaken my reply to them.. but they refuse to get back to me.. What can I do about this, because this feedback is obviously untrue and undeserved.



Selling discussion

I'm getting a little sick of buyers not reading my descriptions that say "DO NOT MAKE A PAYMENT UNTIL I SEND AN INVOICE" (and eBay TOLD me to do that when I talked to their repreaentatives) because a majority of the time, the shipping calculator doesn't estimate the proper amount, or estimates for the wrong type of postage, and then the buyer gets mad at ME because THEY didn't read. Then I refund them and send the invoice when I have the correct shipping amount. On their end it says they've already paid. How hard is it for them to have a properly working system in place? PayPal and eBay are currently the same company, so why are the two sites not talking to each other?! I'm getting so frustrated that I'm debating on not using eBay for selling anymore.

Almost every other customer I have had has not read the description, and got mad at me for their incompetence.

There should be a check box that says "buyer pays for shipping, estimate to come at time of purchase" because I'm sick of this.

Selling discussion

May 21, 2015 8:09:33 PM PT

Invoices - Angry Venting

I've been a eBay user for years, I've had more problems with sellers lately then ever. I bought an iPhone 5c paid promptly, the seller totally dragged their feet on shipping I tried contacting them asking what's going on. I get a nasty message from the seller threatening me that because of my previous message they don't feel comfortable sending me the phone!?!?!?!? I called eBay and told them what happened they sent this bipolar seller a cancelation request. I haven't been a seller in years but what happens if the seller doesn't respond and eBay refunds me? Does eBay do anything about crazy sellers?

Bidding & Buying discussion

May 22, 2015 9:14:33 AM PT

Vindictive seller

Hello. I have been shipping for a while so I am familiar with rates, etc..My question is, this is the first time I have ever shipped clothing via PM in a poly bag. I know it should travel with other PM correct? So that would include boxes? Or do they separate lighter PM from other heavier PM??


Usually I ship my clothing via FCM but this time It is 14 ounces. The bubble mailer is a dollar more. My margins are not high so I am trying to maximize my profits so yes every dollar counts but anyways...


Do you think, in general, mailing in poly bags would be subject to damage by other heavier boxes via PM? As compared to FCM which usually deals with only envelopes/lighter articles, so the poly bags would be safe you know?


Thank you

Shipping & Returns question

I recently purchased a Sega Genesis Console from an inexperienced seller. Its not uncommon to find sellers with little feedback selling old game consoles. Usually a mom who is cleaning out the attic and trying to get rid of her now grownup kids old stuff. The packaging was horrible to say the least, but that's not the frustrating part. The frustrating part is that the console didn't work. I thought maybe it was the cable because I wasn't getting a signal from the console to the TV. So I purchased a new cable. I immediately contacted the seller and she was apologetic and told me she would refund me my money. I told her that I would wait to see if the new cable fixed the problem. Well when it arrived a week and a half later, it didn't fix the problem. Still not getting a signal to the TV. I contacted the seller on Tuesday of this week offering to work out a deal. Maybe a partial refund so I can try and sell the console for parts or repair. In the end I would probably lose money in this deal, but I didn't want to overwhelm her and make her have to pay for return shipping. I didn't hear back from her and so I sent her another message this morning. Haven't heard back yet. So I'm getting a bit frustrated. I don't want to open a SNAD case, but I may have no choice. Other than continuing to wait patiently for her answer, are there any other options available to me? All I was asking for was a partial refund of $8 from a total payment of $32.80. Even if I sell the broken console, I'm going to lose money. I could try and get the whole amount back, but I'm just not that kind of buyer.

Selling discussion

May 21, 2015 12:18:34 PM PT

Patient but Frustrated



I purchased and paid for an item on 5/16.  The seller has not provided any shipping information.  I've tried contacting the seller and did not get a response. When should I start claim process? I feel like a week is plenty of time to ship the item. 





Bidding & Buying discussion

May 21, 2015 1:22:21 PM PT

Seller not responding...

I have a US buyer who won an auction a month ago.  After they won the auction they contacted me and said that "for security reasons" they couldn't pay through Paypal and they asked me to cancel the transaction.  So I issued the "buyer requested" cancellation and they approved it.  Then I archived the transaction, relisted the item and forgot about it.


This morning I noticed an email from Paypal that said I have an eCheck payment that cleared.  Since I didn't have any items awaiting a eCheck I took a closer look.  I confirmed that my Paypal account has the money.  And I confirmed that the payment is for this cancelled Ebay transaction. Ebay doesn't show that the buyer has paid but when un-archived the transaction went into the "Awaiting Shipment" folder.  


I sent the buyer a note in Ebay asking them to confirm that they made the payment and haven't gotten a response.


The buyer is in the US, has 4500 feedback and 400 transactions in the last month.  So they are very active.  He seems like a great customer.  But I don't understand why Ebay would allow a buyer to pay for a cancelled transaction and I'm concerned that if I ship the item the buyer will request a refund through Paypal and get their money back because the trasaction is cancelled.


So I'm thinking about refunding the buyers money and asking them to buy the item again.







Selling discussion

This was my first item I sold but been a buying member for years! This person claimed he bought item but there is nothing present in my paypal account and I never accepted any other type of payment. The buyer isn't too clear in his short emails but I don't want to give myself a bad name. Can anyone suggest or let me know how to solve this? It show item sold under eBay but no signs of payment and pt is requesting refund. How can I give a refund when I never seen a transaction in paypal. Also ebay is asking getting for money when I never really received any money! Thanks to anyone with some answers!!

Selling discussion

May 21, 2015 11:22:01 AM PT

seller claims he paid for item

These look okay to me but I am not crazy about the original part of the sole, it doesn't quite look like leather to me and imprint looks slightly blurry to me. Any help would be most appreciated!


Fashion discussion

May 20, 2015 11:18:36 AM PT

Chloe Boots second opinion on authenticity

I purchased this item from sellers webpage and saw she also had it listed here on ebay. This is the actual purse I already purchased, item number is 161697122967. Any help authenticating this item is very much appreciated, thank you! It does have the YKK on the zipper.

Fashion discussion

Seller tried asking for more money after the auction ended. When I refused he just issued me a refund and relisted the item again. How can I report this?

Bidding & Buying discussion

How did they get my address?

Bidding & Buying discussion

May 22, 2015 9:07:42 AM PT

receiving item I did not bid for?

Picture i bidded on. I didnt realize i was obgligate need to cancel

Bidding & Buying discussion

May 21, 2015 11:56:40 PM PT

lion n cheetah pic


Used to be 5 cents.  Is it 10 cents now?

Selling discussion

May 22, 2015 9:15:24 AM PT

Is there a new fee for selling books?

I, being 63 love to window shop through the month then buy when SS comes in.
If I am doing wrong please teach me.

Payments discussion

I would like to report a return abuse.  And, would like to do that without calling CS.


Have seen it before, but not now.  Has it been moved?


Thanks for the help,


Selling discussion

May 22, 2015 8:01:03 AM PT

Reporting a buyer for abusing returns.



Why was my final payment from an item I sold less than the selling price and now another amount is being invoiced after the fact?


It seems that I am paying twice for the one transaction.




Member To Member Support question

May 20, 2015 8:42:53 AM PT

Fees, billing, and invoices

when a item sells and all is well,how long does it tale to get your money in your bank account that you linked it to?

Member To Member Support question

May 21, 2015 4:59:10 AM PT

how long does it take to get paid

HI! I'm still pretty new to ebay only started selling in Oct 2014.  How ever for the last few months I have been able to list 50 items before being charged the .30 cent fee.  Now however after only listing about 30 items this months every time I try to post something it shows that I will have the .30 fee.  Anyone else having this problem or can help me figure out what is going on?



Member To Member Support question

May 20, 2015 6:56:44 PM PT

Selling limits

How do I list an item in 2 categories? Is it not allowed anymore? I could not figure out how to do it or if it can be done anymore?

Member To Member Support question

May 21, 2015 8:06:11 PM PT

How to start selling

I am selling a motorcycle on ebay for charity. Will the motorcycle be listed with other  motorcycles on ebay or in a separate charity auction space? I'd like it to show up with other motorcycles. 

Member To Member Support question

May 21, 2015 11:05:26 AM PT

Where will my charity listing show up on Ebay

When will the person i sent my item to let my paypal money not be pending anymore. i cant wait 21 days for it, things have come up and i need it now.

Member To Member Support question

May 22, 2015 3:53:53 PM PT

Why is my PayPal payment being held?

Hi dear ebay stuff
I receive refund payment 
But after one day receive the item,
So now I want to ask how resend the money back and for how should I send it?

Payments discussion

May 20, 2015 12:43:29 PM PT

How do I combine payments to sellers?

I sold a low-priced item through 'Best Offer' on May 16. On May 17, the buyer said he'd pay for the item the next day. 4 days later and I still haven't heard anything more from the buyer.


My unpaid item assistant is set to kick in at day 8.


I don't think I can wait that long. I'm dealing with a family crisis and it looks like I'll have to leave town for awhile. I won't have access to my computer, so it's a mess.


What should I do? Contact the buyer? Or is there a way to cancel the transaction without getting bad feedback?


I'm going to need to take a break from selling on eBay while dealing with this family health crisis. I'll probably just pull all of my listings and re-list at some other time in the future.


How can I handle this current unpaid item situation? Thanks so much for any advice.

Buying & Selling Basics discussion

May 20, 2015 3:32:46 PM PT

Unpaid Item/Have to Leave Town?

at what point, of any, will the low detailed seller rating, aquired for the FIRST time in 20 years on ebay due to the 'new' email about an item creates an issue , 'fall off' my board?

seems to me communication is a good thing, but thats ebays contridicory way.....

will it fall off if i keep paying my store bill, or should i just cancel this 20 year old account and start over??

thanks in advace, for your advice

Member To Member Support question

May 20, 2015 9:21:27 AM PT

low detailed seller rating cr*p

Recent purchase. This cake stand is 10" across and 5" tall.

I'd really appreciate an ID on the maker and age.

Thanks in advance


Pottery, Glass & Porcelain discussion

May 20, 2015 3:25:32 PM PT

Pressed Glass Cake Stand -- New or Old?


I received my stuff yesterday.

I ordered Qty 5.
(USPS Tracking ID: 9405509699937541772076)
But I received only one.
Where is Qty 4?

What happened?

Plz confirm fast.

thank you.

Member To Member Support question

May 21, 2015 2:56:09 AM PT

Didn't receive your item

Hi, I'm new to selling on e-bay and I'm still learning.  My question is about the best way to ship this box that is 24L x 12.5W and 8H.  I am having a hard time deciding what would be the best shipping method to use.


I would appreciate some advice.


Thank you.

Shipping & Returns discussion

May 21, 2015 4:03:02 PM PT




I'm having a very frustrating issue with my flat file in the FileExchange. I'm getting thrown an error 21915103 "Product info not specified. You must specify SellingManagerProductDetails." I don't understand this because the file was working not but a few days ago.


I've attached the file. Any help would be greatly appreciated!



REF#769279725 for any eBay staff so inclined to look into this.

Tools & Apps discussion

May 21, 2015 2:08:17 PM PT

Error 21915103

Hi Ebayers!


I purchased an item and discovered after purchasing that my address was outdated. I wrote immediately to the seller to ask them to send the item to the updated address. I wrote to both contact methods provided by the seller. Both of those messages were sent within moments of the purchase. However, the item was delivered to the wrong address.  I have written to the seller 3 business days ago and I have had no response. 


Help--what can I do to either get my money back or get me item!?!?!

Member To Member Support question

May 21, 2015 3:34:53 PM PT

Didn't receive your item

Selling question

I would like to advertise price reductions for some of my listings. I have seen some listings where the original price shown in the search function has a red line through it with the new price and percent reduction shown. How to do that?

Selling question

Where do you get the shipping labels to affix to the package? Is there a certain Avery label that can be used?

Member To Member Support question

May 22, 2015 6:46:53 AM PT


How do I see which listings  had defects? I didnt realize any did, as my feedback has always been 100% positive.

Member To Member Support question

May 21, 2015 5:23:47 PM PT

Fees, billing, and invoices

why cant i comment to ask a question for more clarification after i post here

My Account question

May 20, 2015 10:06:29 AM PT

commenting after an answer

I just should two items recently on Ebay for the first time. I just received an invoice fee for the sales. Is this a one time fee? Thanks, Bill

Member To Member Support question

May 21, 2015 5:23:41 PM PT

Fees, billing, and invoices

When I have a fraudulent buyer that didnt pay and eBay issues me a credit. How long until I can access that credit and get my money back? 

Member To Member Support question

May 21, 2015 9:40:20 AM PT

Didn't receive your discount or credit

In tracking information of my item  is written  "Delivery message: Forwarded"  what is mean? why  forwarded ?   usps tracking system said    "Your item was forwarded to a different address at 11:02 am on May 14, 2015 in BROOKLYN, NY. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."  Will I get  my item?    

Member To Member Support question

May 20, 2015 3:45:02 PM PT

Delivery message Forwarded

I got a message for buying 3 things. total message was





To ensure that eBay remains a safe marketplace, we limit the quantity of items that can be bought or sold by a single account at one time. These limits may change over time and are determined by your previous site activity and overall performance.

Currently, your account has reached the limit for bidding and buying, but you can increase this limit by providing additional verification. Thank you for your understanding.

Please follow the directions below to continue




hmm thanks for your kindness. but it blocks me buy things. what is  'limits may change over time' ? yeah I signed today. but I got to buy 3 things not 1. I need limit released. ASAP.


have a nice day.

Member To Member Support question

I can't switch to advanced tool while revising the item. And adding a subtitle option is not available in quick tool.

Member To Member Support question

I bought a laptop power adapter, then was notified a few days later that the seller actually did not have it in their inventory. My payment was refunded but they did not cancel the order. I asked them to do so and they said not to worry, that eBay would eventually take care of it. Is this true, and will it have any negative impact against my eBay credentials?

Member To Member Support question

May 20, 2015 3:18:53 PM PT

Cancel a purchase

I recently purchased a lot of collectible fire king and anchor hocking mugs; these are all the same - should I list them each separately one at a time or should I just go ahead and sell as a lot?  Opinions, anyone?

Selling question

i orders 3 sweaters they told me they didnt have in stock said they sent me refund but i have not recieved my refund 


Date payment sent: Mar 7, 2015
Amount: $10.17 USD


Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

PPID PP343 - 1c7995ec9e163

- cynfre-w13amtk
Re: jinghe-pet has sent a question about item #161541129008, ending on Mar-30-15 08:45:19 PDT - Pet Dog Puppy Cat Warm Sweater Clothes Winter Apparel Costumes Size XS S M L XL  i ordered 3 didnt get refund back i dont have pay pal
i need help thanks

Member To Member Support question

May 21, 2015 12:21:56 PM PT

how do i get my refund back

I have agreed to send a book by media mail instead of priority.  How do I do that?   Thanks!

Member To Member Support question

May 20, 2015 12:22:56 PM PT


I am checking to see if my pineapple coaster listings I had on are considered duplicate listing. They are different color and some are different sizes.

Selling discussion

May 20, 2015 4:06:30 PM PT

Pineapple coasters in different colors

How long do you have before you are required to pay for an item after you've won it?

Member To Member Support question

May 20, 2015 9:52:11 PM PT

Paying for a purchase

hi there

i just got an invoice of $49


i signed up for a store of$20 a month - plus few listing fees of $3.05


please correct or cancel the store

Member To Member Support question

May 20, 2015 10:04:42 AM PT

Selling limits

I have never bought something like this on ebay before so was just wondering if it was a good idea or not?  Looking for opinions please.....

Member To Member Support question

May 20, 2015 8:56:18 AM PT

has anyone ever bought a boat from e-bay?

I,m unable to see my item when searching on e bay,,i did see it before,,then i revised quantity amount, and i,m wondering if that had anything to do with it,,does this make sense?


Member To Member Support question

May 21, 2015 7:33:12 PM PT

Unable to see an item on e bay listed

I want to have my store open only certain months out of the year. Is there a way to close it, but have it saved so when I open it again I wont have to start over?

Member To Member Support question

May 22, 2015 10:50:19 AM PT

Selling tools

I recently earned "Top Rated Seller Performance", and when I'm signed into my account, I have a little power seller symbol next to my Ebay seller name.  However, when I look at any of my auctions, it doesn't say that I'm Top Rated or a Power Seller.  I figured that if I earned that status, it would be reflected in my auctions?

Member To Member Support question

May 21, 2015 2:46:14 PM PT

Seller performance standards

Where is the listing category "Tickets and Experiences"?  I have concert tickets to sell, and can't find the category to list them.

Member To Member Support question

May 20, 2015 8:20:52 AM PT

Unable to list an item

i listed the item as a domestic transaction but the auction-winner lives in the uk. i don't mind shipping to the uk but how do i adjust the shipping price in item profile so that the buyer can submit proper payment? 

Member To Member Support question

May 22, 2015 7:56:40 AM PT

A buyer is in a country you don't ship to

I was clicking right along and I accidentally deleted unsold items instead of relist them like I was intending to do. Is there any such deleted folder area so I can recover these. I really think there should be. Just like in email if you delete something by accident you can go into the deleted folder and fetch it back.

Member To Member Support question

I am getting charged for an item that I sold but I didn't receive payment. It said the buyer's account was suspended or deactivated so I didn't receive money and didn't ship. I'm still getting charged in my invoice,

Member To Member Support question

 I want to expose another item on sale and I was redirected to the page according to the photos and the object can not be issued.
I do not know what to do because verifying the phone number does not work, and redirects to a page that does not exist.


Member To Member Support question

May 22, 2015 1:36:18 AM PT

Unable to list an item



Someone bought all 14 yards and rather than wait for an invoice, they paid $27 in shipping.

I was able to ship it in a regional A box for $10 (numbers all rounded off). I've refunded the difference, but how can I get credit for that on my fees account?


I called eBay and got a foreigner who just could not understand my question. Kept telling me I can void the shipping label. Well, oh duh- I'm shipping the package today. That's not the problem. I hung up.



Member To Member Support question

May 20, 2015 8:49:38 AM PT

Refund amounts and timelines



I had an item sell and the buyer did not pay.  I cancelled the order but when cancelling I put the reason as "the buyer wanted to cancel" Is it possible to "uncancel" the transaction so that I may either open an unpaid case or cancel with another reason which will get me my credit faster?  Currently, I cannot do anything with the transaction as I believe the buyer must confirm the cancellation.  Seeing that the buyer was not agreeable to the terms, I dont' even expect him/her to respond to my request to confirm the cancellation.  What are my options?


The reason for this question is that I am going to be billed the ebay fees for an item that sold but wasn't paid for but I cannot cancel either.



Thank you!

Member To Member Support question

May 21, 2015 10:20:18 PM PT

Didn't receive your discount or credit

When I place a bid on eBay, I often find that - before my bid is posted - another bid is entered that is higher than my bid.

How can someone / something (eg: computuer) place a bid greater than mine BEFORE my bid is posted??!!


(a) Is this the seller automatically attempting to pump up bids to his/her "reserve" price?

(b) Is this another bidder who has somehow placed an "automatic" bid increase on an item up to some threshold limit they are willing to pay?

(c) Or is this something else causing this behavior??


Thanks in advance

Member To Member Support question

May 21, 2015 12:48:03 PM PT

How to bid or buy

Hi dear ebay stuff
I receive refund payment
But after one day receive the item,
So now I want to ask how resend the money back and for how should I send it?

Payments discussion

May 20, 2015 12:22:32 PM PT

How to back the refunded money

I have an expensive item I have a bid for and shipping is also expensive.  The offer comes from a buyer who started in April 2015 and has a zero rating.  Is there a way to protect myself to ensure that I don't ship the product and the money gets refunded due to credit card fraud after the fact?

Member To Member Support question

May 20, 2015 4:32:57 PM PT

Managing bids and buyers

I have never had this happen before, but the item shows as delivered and I never recieved it?! I contacted the seller which obviously sent it because my tracking showed it as delivered. I opened a case with usps who finally said they don't know what happened... I wrote notes and posted it on the mailboxes to my apartment complex and no response.. I drove to all the apartment complexes on my street to ask if they know anything. The weirdest thing is I have a locked box so no one could have taken it. Are aliens into wifi cards and screws theses days? Maybe their UFO broke down. Seriously it's only around $20.00, but the principle of paying for something and getting nothing is eating me up. Can I do anything or am I out of luck.. Thank you in advance for any replies.

Member To Member Support question

May 21, 2015 1:12:45 AM PT

Didn't receive your item

I was selling a bottle of Garcinia Cambogia on Ebay.  I was contacted via Ebay E-Mail from Best Health saying: 


We see that you are selling Garcinia Cambogia Premium on Ebay. Unfortunately, as a company policy, we do not give re-seller or distribution rights online and therefore do not allow the reselling of our products online. Please discontinue the reselling of our product. Your use of our trademark and image is a violation of applicable trademark law in the United States, as well selling our product without permission. Please take down the ad immediately. As a courtesy, you can return the entire product you have for a refund. But, you must stop now. Please return it by sending all the bottles back to the address below. Please write your name and order number on a piece of paper, put that in the box or envelope, and send it back.

Fulfillment Center
1885-B Beaver Ridge Circle
Norcross, GA 30071

Legal Representative
You can contact me at our support center at 888-503-1757 for any additional information.


Ebay did not remove the item from sale....I voluntarily removed it because of the above message.  Did anyone else get stopped from selling Name Brands of things that they owned, and should I have just taken this item down?  As far as I am concerned, following their logic ANY name brand could be banned from re-sale on Ebay without specific dealership/permission from the product.  Gucci, Coach, Revlon, Pandora, Tiffany, Clairol, etc.  Should I bring this to the attention of Ebay or just let it go?

Member To Member Support question

May 21, 2015 8:24:31 AM PT

My item was removed by me

I have purchased a item on ebay, and I have seen under their shipping policies that handling time would be 2 business days. 2 Business days have passed now, and I have yet to receive any updates on my item. I have messaged them earlier in the day,  roughly 3-4 hours ago. I haven't gotten anything, no tracking number, no status updates, not even a reply. What should I do?

Member To Member Support question

May 20, 2015 3:30:57 PM PT

No update on my shipping status

Member To Member Support question

May 21, 2015 1:26:16 PM PT

did not get final value fee credit

I have has my store for a couple months now, I still haven't the foggiest idea how to add graphics and such to my store and listing frames. I see lots of listing with all kinds of neat little graphics and have some kind of pre-formatted page for theire listings. I did mange to add a picture for my logo, But I would like to customize it and add some text in a cool font,but all I find is a place to add the logo. I could create a page utilizing some graphics software I have but I have no idea if it would be compatable with ebay. Could some one please direct me to where I can learn to make my pages more interesting? Thanks.

Tools & Apps question

Some sites have follow tag near logo image area--others do not. I'd like the tag. How is it acquired?

Getting Started question

May 21, 2015 5:31:49 PM PT

how to get follow tag on store

I overcharged my customer for shipping. How do I refund the overage?





Member To Member Support question

wow, i just got the nastiest message in ebay messages from a buyer who claims sale didnt go well.  this stuff is vulgar, does ebay really allow this stuff.

Member To Member Support question

May 22, 2015 3:40:34 AM PT

Handling inappropriate behavior

Hello Everyone,  I purchased a new ryobi pressure washer and immediately paid through paypal. The item was shipped within a couple of days and arrived in my city(Phila.Pa.) by ups.The same day delivery was to be made according to ups the seller made a request to ups to return item back to seller. Now tracking is showing item as delivered but to Maryland where shipping originated.I contacted seller right away and received a response stating they(seller) had somehow made a mistake and received an apology and a promise to resend item but after (2) days have not received a new tracking # or any other response from seller. What should be my next move? Remember ebay is showing the item as being delivered when I tried to file a complaint even though the delivery was back to the seller. Thanks for any helpful suggestions.

Member To Member Support question

May 20, 2015 3:49:11 PM PT

Didn't receive your item

Will I be charged my monthly ebay store subscription fee while on a vacation for a few months?

Member To Member Support question

May 22, 2015 4:52:33 PM PT


I listed a pair of shoes.  Someone bid on and won them. I have been waiting for payment, then tonight I notice he messaged me saying that his kids bid on the item and he doesn't want it and told me to relist it. What recourse do I have? Is he responsible for his "children's" actions? I would appreciate any advice.  Thanks!

Selling question

My selling manager pro is down and it doesn't even look like my normal page. The only thing that shows is the following.

MyEbay.BIZ.USER_NOTE_MARKDOWN_ERROR . This is highlighted in red. Ive had a lot of glitches over the past 6 months but this looks like a major change has been done. Was there any changes that I may be unaware of. Any input would be appreciated. Many thanks. Ed

Member To Member Support question

May 21, 2015 10:36:05 PM PT

Selling tools

What I see is: Exclusive Offer: Extra 5% Off When You Spend $10 Or More


This is a targeted offer for select buyers only, but it shows on every listing. I log out, reload the page, it still says this.


How do I fix this?


What promotion do you see? Do you see Exclusive Offer: Extra 5% Off When You Spend $10 Or More...or... Buy 2 Get 1 10% Off?


Thank you!


Selling question

Am I supposed to communicate with the buyer after an UPI is filed? I don't know if I am supposed to do anything or just let the auto assistant take care of it.

I'm frustrated that this buyer has suddenly decided that she's no longer interested in the item.

Any suggestions? 


Selling question

Is this a misuse of ebay policy?  Last year I listed and sold rubber crafting stamps to a buyer. She didn't pay for many items - about 10 of them.  I blocked her after the case closed without payment. Now she has bid again (under a new buyer account) on many stamps and has an excuse (much like last time) to not pay for the items within my selling guidelines which are clearly in my listings. How would you handle this situation? It seems to me like she got in trouble with her other account so she started another, causing me to deal with her again. Can I cancel her order and just not deal with her? Will I be in trouble for that?

Member To Member Support question

May 21, 2015 8:50:49 PM PT

Handling inappropriate behavior

I would like to report a return abuse.   Would like to do that without calling CS.


Have seen it before, but not now.  Has it been moved?


Thanks for the help,


Selling question

May 22, 2015 7:53:08 AM PT

Reporting a buyer's return abuse

Hello, as title suggest I opened a return for an item and shipped it back to the seller. It arrived on 14 may from tracking informations but the system doesn't recognize it as delivered. Meanwhile, the seller keeps ignoring my messages and it seems that I'm not able to ask eBay to step in. Could someone help me, please?

Member To Member Support question

May 20, 2015 8:08:24 AM PT

Returned item delivered, no refund

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