eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

The eBay Community

Looking these up for a friend.  These seem to be the same pattern, but the plate is Hutschenreuther and cream pitcher is Made in France with a house logo and name (can't read) in bottom half of house.  Appreciate any help on this maker or name of pattern.  

Have no idea what the Mabel Kelly 1981 is on the bottom. The "house" just doesn't appear to be a mold mark! Just doesn't make sense to me.  Thanks for any info!

 

 

Cream pitcher B&B plateC Pitcher mark++

                                                                                             Bottom of pitcher

Hutschenreuther mark-plate

   Bottom of B&B plate

 

Pottery, Glass & Porcelain discussion

May 19, 2015 9:05:51 PM PT

Help with ceramic mark, pattern.

Etched signature - looks like "Louson" - anyone familiar? Vase is approx 4 inches tall DSC_3705.JPG_DSC3721.JPG

Pottery, Glass & Porcelain discussion

May 20, 2015 2:22:32 AM PT

Signed "Louson" Art Glass Vase ID

DSC_0593.JPGDSC_0592.JPG

Collectibles & Art discussion

May 20, 2015 7:29:27 AM PT

Help with artist identification

A buyer won the bid for an iMac I was selling. He is having trouble getting the money together to pay. He says he is having trouble with Pay Pal (my preference to receive payment), and wants to possibly send payment through USPS. He doesn't say whether this would be cash, check or what. Can I tell him no I want PayPal or nothing? Then end this transaction and relist my item. Item #  251955342290. The auction ended on 5/17.

Payments question

May 20, 2015 4:13:01 AM PT

Buyer wants to pay by check in the mail.

This little angel fish measures about 2 5/8" tall, 2 3/8 inches long and 1 1/8 inches wide at the base. He is turquoise and unmarked. I have seen the same shape listed as Shawnee on ebay, but in my Shawnee book he is not pictured. There is an angelfish in the book, but his mouth is droopy and quite different. I haven't been able to find this fish anywhere else on the internet. I've done searches for vintage pottery fish/ angelfish. My Shawnee book is dated 1994, so maybe he is in a newer book? Does anyone recognize this fishy? Thanks for the help!

IMG_2187__1432139248_49133.jpgIMG_2189__1432139311_25893.jpg

Pottery, Glass & Porcelain discussion

Hello again! I can't seem to stay away! I am confindent I'll get accurate "expert" opinions from you! This time I have acquired what I think is an Antique/Vingate Cannetille Filigree Elephant. He is marvelous and finely wired. Bright Enamel accents and toes. 
Bale is marked SILVER. Does that help date it? It appears to have a gold wash? I love the chain. Have included a photo of the original box if that helps. Is it Turkish? Chinese? Old new? I haven't found anything similar! Thank you again!! 
Elephant Pendant 001.JPGElephant Pendant 002.JPGElephant Pendant 003.JPG

Jewelry & Gemstones discussion

A buyer left me negative feedback after they asked me a question about the item they had mistakenly bought from me. They stated in the feedback comment that I gave them an attitude, where I did not... and yet I can not have it removed unless the buyer agrees to retract it... How is this allowed to happen? My feedback up till that point and my buyers all praise me and my communication with them.. even the ones who return items, mistakenly bought other items or found something wrong with their item leave me good feedback because I work with them and make sure they leave my services happy and satisfied.. I always put forth 100% help and understanding with my customers. 

 

Why and how can someone who made a mistake with an impulse buy from one of my auctions be able to get away with such lies and falsehoods? 

 

The item was a promotion poster for video gaming items.. the buyer thought they were purchasing the items and was upset to find out that they were only receiving the poster.. this could have all been avoided if they read the description of the auction, let alone the Title of the auction before they jumped the gun and purchased it... 

 

Here are our corrospondence between each other:

 

Buyer: Can you tell me if this is a poster or are sending the two items?

 

Me: The poster is already on its way to you.. there is no controller or headset with this auction... It was stated in the description prior to your purchase, thank you for your question.

 

Buyer: I'll send it back no worries keep it the change your welcome

 

Right after this, they left the feedback... I dont understand how me clearly answering their question can be confused as me giving them attitude.. They obviously where mad at the fact they bought something that wasn't exactly what they thought they were getting (which they admit to making the mistake on their own part) and then they took it out on me because they were already mad about it and somehow made the mistake or misreading my reply as an attitude... 

 

How can this even be allowed to happen? How can I get this straightened out? I've tried contacting the buyer and explaining to them that they misunderstood and mistaken my reply to them.. but they refuse to get back to me.. What can I do about this, because this feedback is obviously untrue and undeserved.

 

 

Selling discussion

I'm getting a little sick of buyers not reading my descriptions that say "DO NOT MAKE A PAYMENT UNTIL I SEND AN INVOICE" (and eBay TOLD me to do that when I talked to their repreaentatives) because a majority of the time, the shipping calculator doesn't estimate the proper amount, or estimates for the wrong type of postage, and then the buyer gets mad at ME because THEY didn't read. Then I refund them and send the invoice when I have the correct shipping amount. On their end it says they've already paid. How hard is it for them to have a properly working system in place? PayPal and eBay are currently the same company, so why are the two sites not talking to each other?! I'm getting so frustrated that I'm debating on not using eBay for selling anymore.

Almost every other customer I have had has not read the description, and got mad at me for their incompetence.

There should be a check box that says "buyer pays for shipping, estimate to come at time of purchase" because I'm sick of this.

Selling discussion

May 21, 2015 8:09:33 PM PT

Invoices - Angry Venting

I have a Buyer that is saying the handbag I sold is a fake.  She went straight to ebay to ask for the return so I emailed her to ask why she thought it was a fake and that I would refund her if she was unhappy but could she pay for the shipping.  She wont even answer me back.  My question is can she leave bad feedback if I take the return? I rather have to pay for shipping then getting the neg feedback.

Thanks Steph.

Selling discussion

Hello. I have been shipping for a while so I am familiar with rates, etc..My question is, this is the first time I have ever shipped clothing via PM in a poly bag. I know it should travel with other PM correct? So that would include boxes? Or do they separate lighter PM from other heavier PM??

 

Usually I ship my clothing via FCM but this time It is 14 ounces. The bubble mailer is a dollar more. My margins are not high so I am trying to maximize my profits so yes every dollar counts but anyways...

 

Do you think, in general, mailing in poly bags would be subject to damage by other heavier boxes via PM? As compared to FCM which usually deals with only envelopes/lighter articles, so the poly bags would be safe you know?

 

Thank you

Shipping & Returns question

Can help please with authenticate lv bag date code is embossed under strap noo947 thanks

Fashion discussion

May 20, 2015 6:36:54 AM PT

please help authenticate this lv bag

I recently purchased a Sega Genesis Console from an inexperienced seller. Its not uncommon to find sellers with little feedback selling old game consoles. Usually a mom who is cleaning out the attic and trying to get rid of her now grownup kids old stuff. The packaging was horrible to say the least, but that's not the frustrating part. The frustrating part is that the console didn't work. I thought maybe it was the cable because I wasn't getting a signal from the console to the TV. So I purchased a new cable. I immediately contacted the seller and she was apologetic and told me she would refund me my money. I told her that I would wait to see if the new cable fixed the problem. Well when it arrived a week and a half later, it didn't fix the problem. Still not getting a signal to the TV. I contacted the seller on Tuesday of this week offering to work out a deal. Maybe a partial refund so I can try and sell the console for parts or repair. In the end I would probably lose money in this deal, but I didn't want to overwhelm her and make her have to pay for return shipping. I didn't hear back from her and so I sent her another message this morning. Haven't heard back yet. So I'm getting a bit frustrated. I don't want to open a SNAD case, but I may have no choice. Other than continuing to wait patiently for her answer, are there any other options available to me? All I was asking for was a partial refund of $8 from a total payment of $32.80. Even if I sell the broken console, I'm going to lose money. I could try and get the whole amount back, but I'm just not that kind of buyer.

Selling discussion

May 21, 2015 12:18:34 PM PT

Patient but Frustrated

Hello,

 

I purchased and paid for an item on 5/16.  The seller has not provided any shipping information.  I've tried contacting the seller and did not get a response. When should I start claim process? I feel like a week is plenty of time to ship the item. 

 

Thanks,

 

AJ

Bidding & Buying discussion

May 21, 2015 1:22:21 PM PT

Seller not responding...

I have a US buyer who won an auction a month ago.  After they won the auction they contacted me and said that "for security reasons" they couldn't pay through Paypal and they asked me to cancel the transaction.  So I issued the "buyer requested" cancellation and they approved it.  Then I archived the transaction, relisted the item and forgot about it.

 

This morning I noticed an email from Paypal that said I have an eCheck payment that cleared.  Since I didn't have any items awaiting a eCheck I took a closer look.  I confirmed that my Paypal account has the money.  And I confirmed that the payment is for this cancelled Ebay transaction. Ebay doesn't show that the buyer has paid but when un-archived the transaction went into the "Awaiting Shipment" folder.  

 

I sent the buyer a note in Ebay asking them to confirm that they made the payment and haven't gotten a response.

 

The buyer is in the US, has 4500 feedback and 400 transactions in the last month.  So they are very active.  He seems like a great customer.  But I don't understand why Ebay would allow a buyer to pay for a cancelled transaction and I'm concerned that if I ship the item the buyer will request a refund through Paypal and get their money back because the trasaction is cancelled.

 

So I'm thinking about refunding the buyers money and asking them to buy the item again.

 

Thoughts?

 

 

 

 

Selling discussion

This was my first item I sold but been a buying member for years! This person claimed he bought item but there is nothing present in my paypal account and I never accepted any other type of payment. The buyer isn't too clear in his short emails but I don't want to give myself a bad name. Can anyone suggest or let me know how to solve this? It show item sold under eBay but no signs of payment and pt is requesting refund. How can I give a refund when I never seen a transaction in paypal. Also ebay is asking getting for money when I never really received any money! Thanks to anyone with some answers!!

Selling discussion

May 21, 2015 11:22:01 AM PT

seller claims he paid for item

These look okay to me but I am not crazy about the original part of the sole, it doesn't quite look like leather to me and imprint looks slightly blurry to me. Any help would be most appreciated!

 

Fashion discussion

May 20, 2015 11:18:36 AM PT

Chloe Boots second opinion on authenticity

I purchased this item from sellers webpage and saw she also had it listed here on ebay. This is the actual purse I already purchased, item number is 161697122967. Any help authenticating this item is very much appreciated, thank you! It does have the YKK on the zipper.

Fashion discussion

Picture i bidded on. I didnt realize i was obgligate need to cancel

Bidding & Buying discussion

May 21, 2015 11:56:40 PM PT

lion n cheetah pic

Seller tried asking for more money after the auction ended. When I refused he just issued me a refund and relisted the item again. How can I report this?

Bidding & Buying discussion

The cheetah n lion picture.... need to cancel item

Bidding & Buying discussion

May 21, 2015 11:53:48 PM PT

Cancel a purchase

How did they get my address?

Bidding & Buying discussion

May 22, 2015 9:07:42 AM PT

receiving item I did not bid for?

How do I only put one individual item on promotion?
I want to take this particular item out of my current promotion, but just this one (I want all the other items to stay on the 5% promotion). I want to put this one listing on a different type of promotion, where it's buy 3 save 15%. How do I do this?

 

Thanks!

Selling question

May 19, 2015 8:53:01 PM PT

need help with promotions

I buy item, but is not like described, contact seller after this i received full refund via paypal, item show like unpaid, again contact member to cancel transaction, it canceling but item is still show like unpaid, see the picture.

Where is the problem? 

Member To Member Support question

May 20, 2015 1:42:51 AM PT

Cancel a purchase

Please can anybody tell me anything about these two items They are both some sort of embroidery, one possibly machine and the blue and white one hand done.  They are in heavy wooden frames behind glass.  Outside measurements are 66cm x 47cm and 61cm x 47cm.  Origin or value or any information at all would be appreciated.  They were found discarded in a garage.  Thankyou.

Needle Arts & Vintage Textiles discussion

May 19, 2015 4:45:38 PM PT

Embroidery Information

I use the automatic relisting option.  Well now we get charged .30 for each item after the 20th listing per month.

I'm trying to get control of this and want to know if there is a way for me to track how many listings I have had at any time during a month.

I would think it would be easy to get this info....but I have yet to find a way.

Selling question

Hello!

 

I'm having a very frustrating issue with my flat file in the FileExchange. I'm getting thrown an error 21915103 "Product info not specified. You must specify SellingManagerProductDetails." I don't understand this because the file was working not but a few days ago.

 

I've attached the file. Any help would be greatly appreciated!

 

 

REF#769279725 for any eBay staff so inclined to look into this.

Tools & Apps discussion

May 21, 2015 2:08:17 PM PT

Error 21915103

If a seller offers multiple shipping options in listing, should the buyer wait for the invoice with the chosen shipping before paying?

Getting Started discussion

May 19, 2015 8:26:36 PM PT

Shipping Options

How long do you have before you are required to pay for an item after you've won it?

Member To Member Support question

May 20, 2015 9:52:11 PM PT

Paying for a purchase

I placed a bid on an item and won.  The seller contacted me and said they were out of stock and it would be a long time before they could ship and would I like a refund.  I said yes.  Now I received a note to complete this cancellation transaction and seller says I ordred in error which is not the case.  How would you suggest I respond.  I do not want any negative on my end.  It was not my fault.

Member To Member Support question

May 19, 2015 7:04:28 PM PT

Cancel a purchase

hi i left negtive feedback to other seller. so i need to change it to positive

 

i contacted with seller. the seller doensnt have enough request

 

so can u solve this problem??

Member To Member Support question

May 19, 2015 6:54:44 PM PT

Leaving and receiving Feedback

hi there

i just got an invoice of $49

 

i signed up for a store of$20 a month - plus few listing fees of $3.05

 

please correct or cancel the store

Member To Member Support question

May 20, 2015 10:04:42 AM PT

Selling limits

Hello.

I received my stuff yesterday.

I ordered Qty 5.
(USPS Tracking ID: 9405509699937541772076)
But I received only one.
Where is Qty 4?

What happened?

Plz confirm fast.

thank you.

Member To Member Support question

May 21, 2015 2:56:09 AM PT

Didn't receive your item

Are the patterns Dogwood, Apple Blossum and Wild Rose by MacBeth Evans all the same pattern?

Bidding & Buying question

May 20, 2015 10:53:29 PM PT

Is Dogwood depression glass

why cant i comment to ask a question for more clarification after i post here

My Account question

May 20, 2015 10:06:29 AM PT

commenting after an answer

Hello,

 

I am trying to upload a CSV file but an error keeps coming up. It says...."Error - Input data for tag Format> is invalid or missing. Please check API documentation." I have adjusted many things that could have been the problem, which was suggested by others, but I was only able to show the first part of the CSV file. The whole document should be able to be seen now.  Would it be possible for you to take a look at this and see what I maybe doing wrong? Attached should be the whole CSV file.

 

Thank you.

Starting an eBay Business question

May 20, 2015 10:57:59 AM PT

File Upload error...

I have never had this happen before, but the item shows as delivered and I never recieved it?! I contacted the seller which obviously sent it because my tracking showed it as delivered. I opened a case with usps who finally said they don't know what happened... I wrote notes and posted it on the mailboxes to my apartment complex and no response.. I drove to all the apartment complexes on my street to ask if they know anything. The weirdest thing is I have a locked box so no one could have taken it. Are aliens into wifi cards and screws theses days? Maybe their UFO broke down. Seriously it's only around $20.00, but the principle of paying for something and getting nothing is eating me up. Can I do anything or am I out of luck.. Thank you in advance for any replies.

Member To Member Support question

May 21, 2015 1:12:45 AM PT

Didn't receive your item

Hello everyone,

Am kindly asking the ebay team, together with paypal to start accepting visa debit cards. this will ease shopping to most people. I have just tried to sign in my account details, however, this is declined.

Please i need your help. Thank you

Member To Member Support question

May 22, 2015 3:49:38 AM PT

How to pay for items

hello sir or madam 

i have been bought air conditioner used
but after that the seller doesn't reply to me
and i can't pick up it.
i need someone help me to ship the item.

Item no: 400916204730
Sale date: 05/18/15

thank you 

Member To Member Support question

May 19, 2015 8:25:48 PM PT

Didn't receive your item

http://www.ebay.com/itm/2-Yds-x-45-Chintz-Fabric-Forest-Green-White-Floral-Bouquets-Cotton-Material-/311360184462?

 

Someone bought all 14 yards and rather than wait for an invoice, they paid $27 in shipping.

I was able to ship it in a regional A box for $10 (numbers all rounded off). I've refunded the difference, but how can I get credit for that on my fees account?

 

I called eBay and got a foreigner who just could not understand my question. Kept telling me I can void the shipping label. Well, oh duh- I'm shipping the package today. That's not the problem. I hung up.

 

 

Member To Member Support question

May 20, 2015 8:49:38 AM PT

Refund amounts and timelines

Hi Ebayers!

 

I purchased an item and discovered after purchasing that my address was outdated. I wrote immediately to the seller to ask them to send the item to the updated address. I wrote to both contact methods provided by the seller. Both of those messages were sent within moments of the purchase. However, the item was delivered to the wrong address.  I have written to the seller 3 business days ago and I have had no response. 

 

Help--what can I do to either get my money back or get me item!?!?!

Member To Member Support question

May 21, 2015 3:34:53 PM PT

Didn't receive your item

I recently earned "Top Rated Seller Performance", and when I'm signed into my account, I have a little power seller symbol next to my Ebay seller name.  However, when I look at any of my auctions, it doesn't say that I'm Top Rated or a Power Seller.  I figured that if I earned that status, it would be reflected in my auctions?

Member To Member Support question

May 21, 2015 2:46:14 PM PT

Seller performance standards

Hey

 

Why was my final payment from an item I sold less than the selling price and now another amount is being invoiced after the fact?

 

It seems that I am paying twice for the one transaction.

 

Thanks

Lynn

Member To Member Support question

May 20, 2015 8:42:53 AM PT

Fees, billing, and invoices

My selling manager pro is down and it doesn't even look like my normal page. The only thing that shows is the following.

MyEbay.BIZ.USER_NOTE_MARKDOWN_ERROR . This is highlighted in red. Ive had a lot of glitches over the past 6 months but this looks like a major change has been done. Was there any changes that I may be unaware of. Any input would be appreciated. Many thanks. Ed

Member To Member Support question

May 21, 2015 10:36:05 PM PT

Selling tools

I am wondering if I can do this. I have no need of those pheripherials: two mouses, mouse mat, portable speaker, etc etc... Since the laptop is not brand new and it's used.. I am thinking of putting those in as a bonus... Is this possible?

Member To Member Support question

here I leave the tracking number (1Z2301029092359468) where I find that the package already is with the seller and not yet issued a refund for the cost you pay.

Member To Member Support question

May 20, 2015 5:06:12 PM PT

Didn't receive your item

I have a question. I have listed an item three times, each time I have had a scammer try to purchase the item. They all have the same address, which is my first red flag. The second time I chose to cancel the transaction as soon as the buyer demanded I send the item without him paying first. I contacted ebay because he had horrible reviews. I was refunded my final fees and was able to relist that day. Now, again I have another scammer. Has not paid and has the same name and address as the previous two scammers. I canceled the transaction again, but now that I think of it, the associate with ebay told me not to cancel transactions because I may not get my final fees back. If money was never exchanged and the address can be proven as false is there as way to get the fees credited? I hate to call the customer service center again. I don't want to seem like I am the scammer. I don't sell on here often, and don't really know what to do.

Selling question

May 21, 2015 8:45:07 PM PT

Cancel a sale

how can i order USPS boxes thru ebay? Thanks

Member To Member Support question

May 20, 2015 5:47:49 PM PT

Shipping

I didn`t get my item and the seller messaged that he will refund the money, 3 days have passed and he doesn`t answer my messages, I lefta  negative feedback, but then changed it cuz he asked. Help please ?

Member To Member Support question

May 20, 2015 6:26:59 AM PT

Didn't receive your item

I can't switch to advanced tool while revising the item. And adding a subtitle option is not available in quick tool.

Member To Member Support question

I am getting charged for an item that I sold but I didn't receive payment. It said the buyer's account was suspended or deactivated so I didn't receive money and didn't ship. I'm still getting charged in my invoice,

Member To Member Support question

I'm trying to find where eBay outlines the bid increments and can't find it anywhere.  Can someone help me?

Bidding & Buying question

i just  strated   but  they restrected  my account   how can i  open  listing 

Member To Member Support question

May 21, 2015 1:49:08 AM PT

My item was removed

i listed the item as a domestic transaction but the auction-winner lives in the uk. i don't mind shipping to the uk but how do i adjust the shipping price in item profile so that the buyer can submit proper payment? 

Member To Member Support question

May 22, 2015 7:56:40 AM PT

A buyer is in a country you don't ship to

Why do I have lower numbers on some?  Does if count against me if a buyer does not leave feedback in all the catagories?  Also, when do you know if you get a negative, right away or at the monthly evaluation.  I just noticed my numbers were not the same and it has me worried.  Thank you 

Selling discussion

May 20, 2015 5:43:51 PM PT

Detailed seller ratings

The buyer asked me to cancel. I chose the buyer request cancel option. The email I received from ebay says, "You canceled an order from xxxxxxxxx, and we already notified them. You don't need to do anything else because the buyer hasn't paid for this order yet.You'll get a final value fee credit in your account that you can apply toward listing more items to sell on eBay."

 

What does this mean? Will ebay not just give me the credit into my paypal account?

 

Thanks

Member To Member Support question

May 21, 2015 10:03:33 AM PT

Fees, billing, and invoices

HI! I'm still pretty new to ebay only started selling in Oct 2014.  How ever for the last few months I have been able to list 50 items before being charged the .30 cent fee.  Now however after only listing about 30 items this months every time I try to post something it shows that I will have the .30 fee.  Anyone else having this problem or can help me figure out what is going on?

Thanks!

 

Member To Member Support question

May 20, 2015 6:56:44 PM PT

Selling limits

i am selling an iphone, and selected domestic shipping only.  that sounded great, but the buyer is from the russian federation and the shipment would be routed thru some mass export company based out of NJ.  this all just seems far too sketchy for my tastes.  does anyone else have a positive or negative experience similar to my case?

Member To Member Support question

May 19, 2015 8:21:40 PM PT

Cancel a sale

I have bought a HTC Inspiure phone one the ebay. (Item Number 261811731549).i have been waiting for more than 2 months for it and still i did not recived it.so iahve been asked through the seller and he have not been sent me a good respond to my messege.So i kept full tust on this coustermer care  thing also.please chek the shipping details and the item do me a favour please.,

Member To Member Support question

May 21, 2015 1:31:50 AM PT

Didn't receive your item

I tried to sell some items about 3 months ago.  They didn't sell, and now I'd like to relist, but the discriptions/pictures aren't available to me anymore.  Can I still retrieve them to relist?  Many thanks.  Deborah

Selling discussion

May 19, 2015 4:53:30 PM PT

Old Listing

I recently purchased a lot of collectible fire king and anchor hocking mugs; these are all the same - should I list them each separately one at a time or should I just go ahead and sell as a lot?  Opinions, anyone?

Selling question

Hello.  Maybe I'm in the minority here, but I think it's kind of creepy that other ebay members can "follow" me and have their nose in my business every time I buy or list something to sell. To make it short, does anyone know how to block 'followers', or remove them once they're on your tail ?  I did the block bidders and prevent contact bit, but is there any way of getting rid of a pre-existing condition, ie someone already following ?

 

Thanks,

 

LJ

Member To Member Support question

I am selling a motorcycle on ebay for charity. Will the motorcycle be listed with other  motorcycles on ebay or in a separate charity auction space? I'd like it to show up with other motorcycles. 

Member To Member Support question

May 21, 2015 11:05:26 AM PT

Where will my charity listing show up on Ebay

at what point, of any, will the low detailed seller rating, aquired for the FIRST time in 20 years on ebay due to the 'new' email about an item creates an issue , 'fall off' my board?

seems to me communication is a good thing, but thats ebays contridicory way.....

will it fall off if i keep paying my store bill, or should i just cancel this 20 year old account and start over??

thanks in advace, for your advice

Member To Member Support question

May 20, 2015 9:21:27 AM PT

low detailed seller rating cr*p

Hello, I have a question regarding shipping. I stated in my listing US Shipping only & the winning bidder is from Hong Kong. After the auction ended, I received a message from the winner asking me to send him an invoice with a US address on it, the adress was for Oregon. Is this a common thing & is it ok to do this. I know when I buy something it states that my address is verified. What should I do? I feel sure that this address is not verified. Right? If anyone could help I would appreciate it. I am not a full time seller, I only sell items occasionally. Thanks!

Member To Member Support question

May 19, 2015 4:33:31 PM PT

Shipping

I have two little rompers that need IDs. I looked on the Hanna ID site and for some reason I can see the pictures, but I can't see the names of the pictures? Thanks for any help!

Childrens Clothing Boutique discussion

May 19, 2015 4:24:04 PM PT

Hanna Andersson ID needed please.

Hello,

 

I would liek to purchase something but need to overnight it is this possible.

Member To Member Support question

May 19, 2015 4:38:21 PM PT

How to bid or buy

when a item sells and all is well,how long does it tale to get your money in your bank account that you linked it to?

Member To Member Support question

May 21, 2015 4:59:10 AM PT

how long does it take to get paid

What I see is: Exclusive Offer: Extra 5% Off When You Spend $10 Or More

 

This is a targeted offer for select buyers only, but it shows on every listing. I log out, reload the page, it still says this.

 

How do I fix this?

 

What promotion do you see? Do you see Exclusive Offer: Extra 5% Off When You Spend $10 Or More...or... Buy 2 Get 1 10% Off?

 

Thank you!

 

Selling question

I found this pitcher while cleaning out my parent's house and I know no history of it. It is in excellent condition. It has "7 - 24" stamped (not inked) in the bottom. Also, above the "7 - 24" on the bottom is a stamped hallmark or symbol with possible writing thru the middle. That has been smoothed too much to identify even under 40X without further help. The  hallmark or symbol is ~ 1.5" x 1.5" although not square.  I need a clue to match up maybe some features.  Any help?

Selling question

May 19, 2015 5:43:01 PM PT

Can you help identify this pitcher?

hi, i can remove negative feedback about this items:

Item: Men's Military Survival Tactical Operator Emergency Rescue Rigger Belt  green
Item number: 391003221323

 

Item: Men's Military Survival Tactical Operator Emergency Rescue Rigger Belt  black
Item number: 391003221323

 

Item: Men's Military Survival Tactical Operator Emergency Rescue Rigger Belt  khaki
Item number: 391003221323

 

best regards Arturas(bartas1970)

Member To Member Support question

May 21, 2015 3:16:59 AM PT

Leaving and receiving Feedback

Member To Member Support question

May 21, 2015 1:26:16 PM PT

did not get final value fee credit

On a item I haven't received in four weeks, I clicked on "I didn't receive item" (or something close).  I sent the seller a message through the resolution center.

 

I'm satisfied with what the seller proposes, (a refund and if the item should show up, I would repay) however I don't know from where I should respond to the seller - from the ebay message or from the resolution center.

 

Until I see a refund, I don't want the case closed yet.

 

Thanks!

 

10whiskers

Bidding & Buying question

Is this a misuse of ebay policy?  Last year I listed and sold rubber crafting stamps to a buyer. She didn't pay for many items - about 10 of them.  I blocked her after the case closed without payment. Now she has bid again (under a new buyer account) on many stamps and has an excuse (much like last time) to not pay for the items within my selling guidelines which are clearly in my listings. How would you handle this situation? It seems to me like she got in trouble with her other account so she started another, causing me to deal with her again. Can I cancel her order and just not deal with her? Will I be in trouble for that?

Member To Member Support question

May 21, 2015 8:50:49 PM PT

Handling inappropriate behavior

Hello,
Why this case was closed and $ 3.60 has been debited from my PayPal account? Please read, in this case, buyer wrote that received a goods. Please read our correspondence.
Case ID: 5083407249

Member To Member Support question

 Dear friends

 

I bought a helmet, and ordered to receive it in UAE - abu Dhabi

they gave me an E.T.D from 13-22/05/2015.

I knew from it's tracking number on USPS that it was in UAE post office since 10/05/2015 but i didn't receive it yet.

My delivery address is my home not the post office,what i can do?

 

Tks & Brgs

Member To Member Support question

May 21, 2015 11:00:35 AM PT

Didn't receive your item

I received my money back from eBay because the item wasn't new but was sold as new.   I visited 4 different shippers to get estimates of return shipping costs to find the cheapest way to return the item.   Then I contacted the seller to advise them of the 4 estimates.  The seller is supposed to pay the return shipping costs and I am not going to return the item until the seller puts the cost of shipping into my PayPal account.  It has been over a month now and the seller won't respond to my emails and I am still carrying the item in the trunk of my car.   How long do I have to wait for the seller before I can just do whatever I want with the item?

Member To Member Support question

Hi, has anyone else had the problem of loading things into the store through the .com instead of the .ca and having them not show up in your Canadian store?  I stayed up very late last night to get new products up there, and none of them are showing at all.  I'm quite positive that they are all supposed to show up.  Thanks!  Alice of Accessories by Alice.

Member To Member Support question

I have a recent  buyer who is repeatedly asking me to leave positive feedback. I prefer to leave feedback after I confirm that the item was received and the  buyer confirms it is what they purchased.  Should I inform this buyer of my preferences or just leave the feedback now? I'm amazed that a buyer can be so persistant about this, even tho it doesn't really affect them.

Member To Member Support question

May 21, 2015 5:41:08 PM PT

Leaving and receiving Feedback

Hello community. I have question regarding customer support and opened case resolution.

I ordered item more than 2 months ago, and didn't get it. I waited estimated delivery time, and contacted seller. He didn't respond so i opened case where explained, what already more than 1.5 months left  from byuing, and requested refund. Instead of helping me, the customer support member answered, what he just checked tracking number and my item marked as "accepted on postal service" (only after i opened request!!!), and prolonged my case for another 15 days. So yesterday ended prolonged period, but my case still on hold and I nothing can do with them. Also since my item more than 2 months old, i can do anything except contact seller, follow seller, and sell item; under "My action" menu in item history.

 

To summarize my long post:

I ordered item, but didn't get it. Wrote message to seller, but didn't get respond. Opened case and asked to refund.  Only after case was opened, seller updated shipping info and sent package to post office (after 1.5 months after item was bought). The support member decided to put my case on hold for another 15 days, to allow package (what just sent from seller) arrive to my post office. And after 15 days left, still i didn't get package; my case still on hold; i didn't get money as asked in opened case; i lost already more than 2 months.

Great support, huh.

So my question: how i can to contact with support center managers or something to escalate my situation. Since from customer point of view - it's total bull**bleep**. I didn't get item, and  asked to refund my money, but instead if it, support forced me to waste more time and waiting for package what i not requested in my case.

 

Cheers.

Member To Member Support question

May 20, 2015 11:02:09 PM PT

Didn't receive your item

1 month ago I ordered from this seller 4 pieces phones on different days. first, the seller answered my letter, and now is not responding. other than that, I noticed that he no longer has the goods. I doubt that he sent my orders ... he did not give me the track number. What can you do? it is necessary to open a dispute?  Thanks

Member To Member Support question

May 22, 2015 11:17:09 AM PT

Help me please

I sold an iMac on 5/17 item # 251955342290. The buyer kept asking for more time to pay, said he was having problems with PayPal (multiple emails have been exchanged). Yesterday (5/21) an upaid item case was opened with regard to his non payment. He would now like to cancel the transaction, as he does not want the strike against him that non payment would bring. I have not done one of these in quite a while. It seems that in the past, seller and buyer could achieve a mutual cancellation for this type of problem, but if I try to cancel, I am informed that the active upaid item case prevents that. I also read where I may lose final value fee reimbursement, the unhappy buyer can leave me negative feedback, and the cancellation can adversely affect my status as a seller. I'd appreciate some advice. Thanks.

Payments question

I have created a shipping label last Wednesday and shipped a package last Thursday. Yesterday I got my package back saying that I have surcharge to pay. This means that I had to create another label and void the old one. However, my request is rejected what should I do to get my money back?

 

 

Shipping & Returns question

May 19, 2015 8:48:30 PM PT

Voiding a label but it says 'Void Rejected'

What happens if shipping is delayed to a family emergency out of the country?  I have posted that shipping will be delayed but how does it affect my standing with e-bay?  Thank you for your help.

 

Irene

Shipping & Returns question

Hello, I recently upgraded my account and I have a question. My account says that I have 150 listings that I have yet to use. I go to relist an item and it charges me .25 for listing. Shouldn't it be free since I have 150 listings still?

Member To Member Support question

May 19, 2015 5:38:15 PM PT

listings

Item purchase and paid 4-17-15 but on my sold listing item page; it says the item ended 5-1-15. Anyone know what the May 1st "ended" date means?

Tools & Apps question

May 22, 2015 7:49:49 AM PT

transaction date vs ended date

We regularly review accounts to keep eBay a safe and fair marketplace for our members. As part of our security checks, we sometimes require a seller to contact us so that we can verify their information.

To verify your account, please contact us by clicking on the link below (you may be asked to sign in):
http://ocsnext.ebay.com/ocs/cusr?query=2502&domain=email1505  

While we're waiting on your response, we've temporarily placed a selling hold on your account. This hold will prevent you from listing new items. Also, if you had any active listings, we've removed them, and placed them in your Unsold folder. We credited any associated fees to your account.

Once we verify your account information, you'll be able to start selling again right away. You'll also be able to relist items from your Unsold folder by clickingRelist to the right of the listing.

Thank you for helping us to keep eBay a safe and fair marketplace. We appreciate your help in verifying your account as quickly as possible.

Here are the listings we removed:

 

Thanks,

eBay

Member To Member Support question

May 20, 2015 3:01:02 AM PT

Account Suspended - Please Help

In tracking information of my item  is written  "Delivery message: Forwarded"  what is mean? why  forwarded ?   usps tracking system said    "Your item was forwarded to a different address at 11:02 am on May 14, 2015 in BROOKLYN, NY. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect."  Will I get  my item?    

Member To Member Support question

May 20, 2015 3:45:02 PM PT

Delivery message Forwarded

I listed something that ended Sunday, figured ok give them a few days it is the weekend, it's now Wednesday still no reply to the invoice or message sent via email to the buyer, I went to open an unpaid case for it so maybe ebay could reach them and get it resolved, yet when I enter the item number during that process it says

 

Open an unpaid item case

 

Enter Item number,

at this point I enter the number and it just takes me back to where to enter the number again, doesn't seem to "do" anything except says

Unpaid Item Assistant will open a case for this item on Jun 18, 2015 if payment hasn't been recorded.

 

So now I wait till June 18th to see if they pay?  I can get a few days maybe even a week but basically a month and then they will open a case June 18th?

 

I have never had that happen before where a buyer didn't pay, so this is all new to me, am I missing something, I did write to the buyer to their direct email and hit send invoice as well with no replies so far, so I guess I don't know what I am doing wrong on trying to get ebay resolutions involved.

 

Thanks

 

 

Member To Member Support question

I,m unable to see my item when searching on e bay,,i did see it before,,then i revised quantity amount, and i,m wondering if that had anything to do with it,,does this make sense?

 

Member To Member Support question

May 21, 2015 7:33:12 PM PT

Unable to see an item on e bay listed

I just should two items recently on Ebay for the first time. I just received an invoice fee for the sales. Is this a one time fee? Thanks, Bill

Member To Member Support question

May 21, 2015 5:23:41 PM PT

Fees, billing, and invoices

Sometimes we buy gifts for family members and friends. I think some items should be private at the disgression of the purchaser even though I know the feedback can be seen by all. There should be a way to do only one item if desired and not hide all feedback for I know it's important for buyers to view feedback. they dont have to see the tiem purchased. I feel this is an invasion of privacy to view what the buyer has purchased. I would be happy to listen to a suggestion on how to hide an item purchased.

Buying & Selling Basics question

How long of a period of time does one have to leave feedback?   I'm giving a seller a chance to correct a problem and its taking a lot of time.  How long does ebay leave and item available for feedback.  I purchased this item April 22 and its almost June.  Will ebay eventually remove the item so I can't leave feedback.

Shipping & Returns question

How much time does USPS Priority Mail Express Internationa take to update tracking? seller shipped some hours ago. i am getting error when i track on usps 

  • The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later.

 

Shipping & Returns question

Hello!I made the order: NWT NIKE LEG-A-SEE ALLOVER PRINT ZEBRA PRINT
Item # : 291291471568
Bottoms Size (Women's): S
Sale price: $40.00
Quantity: 1
Sale date: May-05-15 00:18:28 PDT
Seller: custom_drive
Case #: 5083698350
The goods were to be delivered on 13.05.2015, then the seller wrote that the item was lost by USPS and will be delivered on 18.05.2015, but the product is no!

Member To Member Support question

May 20, 2015 2:44:24 AM PT

not delivered the goods!

I have an account on ebay.com but usually I find an interesting item on ebay.de or ebay.uk

The problem is that I can't login to ebay.de with the same userid/passed I have it for ebay.com, so I can buy an item on ebay.de as a guest only. This way I lose a buying history and in case of any problem you can do nothing under ebay.com account for items bought as a guest.

 

Q1. How do I buy an item from ebay.de when I'm logged in on ebay.com?

Q2. How do I find an item from ebay.de when I'm logged in on ebay.com?

Q3. Why an userid/passwd are not the same accross ebay.com / ebay.de / ebay.uk ?

My Account question

May 19, 2015 11:38:26 PM PT

login to ebay.com vs. to ebay.de

We regularly review accounts to keep eBay a safe and fair marketplace for our members. As part of our security checks, we sometimes require a seller to contact us so that we can verify their information.

To verify your account, please contact us by clicking on the link below (you may be asked to sign in):
http://ocsnext.ebay.com/ocs/cusr?query=2502&domain=email1505  

While we're waiting on your response, we've temporarily placed a selling hold on your account. This hold will prevent you from listing new items. Also, if you had any active listings, we've removed them, and placed them in your Unsold folder. We credited any associated fees to your account.

Once we verify your account information, you'll be able to start selling again right away. You'll also be able to relist items from your Unsold folder by clickingRelist to the right of the listing.

Thank you for helping us to keep eBay a safe and fair marketplace. We appreciate your help in verifying your account as quickly as possible.

Here are the listings we removed:

 

Thanks,

eBay

Member To Member Support question

May 20, 2015 3:02:09 AM PT

Account Suspended - Please Help

A buyer for one of my items has opened a case against me for item not showing up. I do believe him (it has been 5 months and there are no red flags he's pulling a fast one) since it is past 60 days I cannot just issue a refund anymore. How can I go about ancelling the transaction and issue him a refund?

Member To Member Support question

May 19, 2015 7:47:02 PM PT

Refunding

Recent purchase. This cake stand is 10" across and 5" tall.

I'd really appreciate an ID on the maker and age.

Thanks in advance

John

Pottery, Glass & Porcelain discussion

May 20, 2015 3:25:32 PM PT

Pressed Glass Cake Stand -- New or Old?

Is it common for sellers not to automatically contact a buyer after a sale? I haven't used ebay in years, but it used to be when won an auction and paid for my item I would get and email from the seller thanking me for buying the item & acknowleding my payment even if they hadn't shipped it yet. I recently bought & paid for items for items from two different sellers. It's been more than 48 hours and I haven't heard from either of them. I assume I'll get a notice from PayPal when the items ship. I realize I could contact the seller through ebay, but it just seems odd to me to for the seller not to acknowledge the buyer/transaction.

Buying & Selling Basics question

May 22, 2015 9:38:08 AM PT

Contact from seller after sale?

I bought a laptop power adapter, then was notified a few days later that the seller actually did not have it in their inventory. My payment was refunded but they did not cancel the order. I asked them to do so and they said not to worry, that eBay would eventually take care of it. Is this true, and will it have any negative impact against my eBay credentials?

Member To Member Support question

May 20, 2015 3:18:53 PM PT

Cancel a purchase

I was selling a bottle of Garcinia Cambogia on Ebay.  I was contacted via Ebay E-Mail from Best Health saying: 

 

We see that you are selling Garcinia Cambogia Premium on Ebay. Unfortunately, as a company policy, we do not give re-seller or distribution rights online and therefore do not allow the reselling of our products online. Please discontinue the reselling of our product. Your use of our trademark and image is a violation of applicable trademark law in the United States, as well selling our product without permission. Please take down the ad immediately. As a courtesy, you can return the entire product you have for a refund. But, you must stop now. Please return it by sending all the bottles back to the address below. Please write your name and order number on a piece of paper, put that in the box or envelope, and send it back.

Fulfillment Center
1885-B Beaver Ridge Circle
Norcross, GA 30071

Legal Representative
You can contact me at our support center at 888-503-1757 for any additional information.

 

Ebay did not remove the item from sale....I voluntarily removed it because of the above message.  Did anyone else get stopped from selling Name Brands of things that they owned, and should I have just taken this item down?  As far as I am concerned, following their logic ANY name brand could be banned from re-sale on Ebay without specific dealership/permission from the product.  Gucci, Coach, Revlon, Pandora, Tiffany, Clairol, etc.  Should I bring this to the attention of Ebay or just let it go?

Member To Member Support question

May 21, 2015 8:24:31 AM PT

My item was removed by me

I want my rembolsolo today

Member To Member Support question

May 19, 2015 4:06:42 PM PT

Getting a return or refund status

I want to have my store open only certain months out of the year. Is there a way to close it, but have it saved so when I open it again I wont have to start over?

Member To Member Support question

May 22, 2015 10:50:19 AM PT

Selling tools

How do I see which listings  had defects? I didnt realize any did, as my feedback has always been 100% positive.

Member To Member Support question

May 21, 2015 5:23:47 PM PT

Fees, billing, and invoices

So I bid the buy it now price for an auction on a bronco.  I sent the deposit via paypal.  called the seller and he offered me free shipping because I paid the buy it now price and he said he had connections with a shipper because he shipped a lot of vehicles all over the US.  His wife called me back and said to subtract $400 from the buy it now price and send that amount to her, but she requested that I go to a wells fargo and deposit it into her account so she coud avoid pay pal fees....(that should have been my first clue that something was up and I should not have done that, but I wanted to be helpful because it seemed that they were trying to be helpful with shipping costs)...  the auction ended april 24th, the phone conversation was a few days later.  The wife called and said that the shipper was behind on deliveries and that it would take several days.  Several days later I contacted her and she said the shipper was having truck difficulties and more delays were happening, and at this point she sent me a text that said she paid the shipping company $100 to hurry things up and that I would only owe $300 of the money that I subtracted from the buy it now price... I am thinking that she is really being helpful here because of the delays.  Two days ago the shipper calls me for a drop off location and tells me that the delivery charge will be $600.  I'm like what?  That can't be right and I texted about it and she said she would paypal me $200 to cover the difference...when I asked her about the $100 that she had already paid the shipper, and that she said I would only owe $300 she got mad and told me what a great deal I got on the truck and that I should just be happy to pay the difference.  I told her that I wasn't happy because $100 is $100 and it's not that easy to come by.  Well she never sent the $200 to paypal, and the delivery driver got to the drop off and I had to pay $600 to get the truck.  Well I left negative feedback because the truck was not as advertised, it was in much worse shape, and I had to pay the full shipping price because  went back on her husband's promise.  Well when saw the negative feedback she filed for a duplicate title on the truck and told me that the one I had was no good anymore and if I didn't send her the $400 that her husband said to discount for the shipping that she was going to file a repo claim on the truck.....so she has $2950 from me for the truck, I paid the $600 delivery fee, and she is threatening me with a repo claim if I don't pay this $400 and retract my feedback.  Can you say Extortion??  Here's the kicker of it all..... and her husband run a repo business.......  she claimed that I was trying to extort her because I wanted her husband to honor his word to me about the shipping....  I typed all of this to warn others about getting burned.  Please don't do what I did and count on people to do the right thing.  Go through paypal and ebay for communications and transactions or you leave yourself wide open for getting ripped off and robbed.  People sometimes keep their word and sometimes not...use all your protections with pay pal and ebay so you don't get screwed...  I admit I allowed this to happen to myself because I did not go through the provided channels.  So worst case here is that now I pay the price that I bid and between $600 and $700 for the shipping.  If she sends me the other title.  I guess it could have been worse, but I learned through this.  I have bought two other broncos via ebay and the transactions went perfectly. 

Member To Member Support question

May 21, 2015 12:25:57 PM PT

I left myself open for it and I got burned

Hello

 

I hit 'commit to buy' on an item. The item stated the usual sell price & an installment price. After I committed to buy, I noticed that paypal had no option for installment payments. I wrote to the seller asking him if he was ok with an installment payment option but he has not replied.

 

How can I get this sorted out and go on the installment plan? Is it through the seller or paypal or what? I am the buyer btw if this is not already clear. Thank you.

Member To Member Support question

May 19, 2015 8:24:12 PM PT

How to pay for items - installments

I am checking to see if my pineapple coaster listings I had on are considered duplicate listing. They are different color and some are different sizes.

Selling discussion

May 20, 2015 4:06:30 PM PT

Pineapple coasters in different colors