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Good morning. I am hoping someone can help with this mark on a porcelain vase. It is marked with a star, made in Germany &  COPENHAGEN. The vase is 7 3/4" tall. TIA for any info!  gina004.JPG005.JPG

Pottery, Glass & Porcelain discussion

Jul 24, 2015 5:30:21 PM PT

porcelain vase

Could someone please help me decipher this artist signature. Any help greatly appreciated.



Collectibles & Art discussion

Jul 25, 2015 6:57:38 AM PT

help with artist signature no. 2

I've got a ceramic bird on nest figurine that I would like to list today but the mark on the bottom is smeared.  I don't think it's RELPO'; it looks like it starts with "RED" and then maybe 3 or 4 more letters.  Can you help with ID?  Also, what kind of bird is it?  Thanks for taking a look!



Hawk & Nest 1.JPG


Hawk & Nest 8.JPG

Pottery, Glass & Porcelain discussion

Item picture

Item 221835749481


I just bought two dolls as an Estate Sale and I don’t know much about them. I bought them because I thought they were in good shape.  This doll is about 22”-24” from head to toe. She appears to be of porcelain and held together, inside,  by a white elastic cord. The entire body feels and looks like it is porcelain.

The markings on the back of her head are:


I find that A15 indicates a Steiner but that is as far as I can get.

Her eyes appear to be glass and are green. They look like real eyes. Her eye brows and eyelashes are painted.
Her fingers are all intact and I have not taken off her clothing to look for other marks.

The dress and clothing appear to be in very good shape.
She is on a metal stand marked:



Did I list this properly?  I have no WATCH and I believe this may be a valuable doll. I'm afraid I need to edit my posting.


Any help would be appreciated.

Selling question

Does anyone know anything about this piece. Cannot find makers mark, the emblem does not really read anything. It is 8 1/2 inches tall.



Pottery, Glass & Porcelain discussion

Have a great day

Getting Started question

Jul 26, 2015 4:01:22 AM PT

Looking forward to a great day

OK, so my husband wants to set up an account and store to list items (some of my inventory is going to be transferred to him until he builds up the maximum listings for the store he chooses).


If you were starting fresh, registered today, zero FB... what precautions would you take to avoid being a scam magnet? Keep in mind in this house I know what's going on and how to deal with situations for the most part, but when you add the zero FB and new account factor in there, I'm afraid every scammer on the planet will be buying from us. We don't have the capital to go and be a buyer and build 500 FB like I did with the account I'm using now.


I am aware there are things I have listed that he will not at all be able to list himself for fear of us losing the item...


Does anyone have any tips on how you can start out by jumping right in?




Selling discussion

Jul 26, 2015 8:56:41 AM PT

If you were starting fresh as a seller...

I just got a buyer for a video game. He sent me an email saying Ebay is printing out his address wrong and it SHOULD be THIS way. He says he's tried to change it and it's not working. So I checked the buyer: the account name is a different name than the mailing address & name he emailed me (in Puerto Rico), he just changed his username in the last month AND he's got a TOTAL of 60 purchases, but 48 are within the last month. I'm wondering if this guy has someone else's credit card...what do I do? Sure, I'll get paid and it's not my problem, but I just feel I should warn SOMEONE. Or at least double check. Shouldn't I?

By the way, I sent an email to the REGISTERED account holder asking simply, "is this the correct address?". No response yet...

Selling discussion

I am a seller who is on the edge of the second tier of store benefits.  I am trying to go with more fiixed price listings because that's where the promotions are. I have spoken to friends who are not selling at at my volume and they are not paying for auction listings at all even though they are listing more than my allotted amount of free action listings. I think this is proof that ebay is trying to force more people into stores. What do your think?

Selling discussion

I just had a customer contact me about one of my items. He said that in his search results, the price shown that it was $19.99, but when he opened the listing to view it, it showed it was $49.99..but actually it was neither..its $29.99  anyone else ever have this complaint?

This was the item in question.. and it does concern me, and could possibly be a reason behind the lack of sales over the past few months


Selling discussion

Hi All,

          I have on my paypal account a purchase for 116.19 cents. I cannot link it or the date of the transaction which was the 072115 to a seller which I already have a transaction with for a lesser amount and the product is also listed on my paypal account but is good but not this particular one.   I contacted paypal who stated that I should contact the seller to ask what it was for because Paypal have a record but cannot link it to a transaction.  I did contact the seller but as yet have recieved no response.   The transaction is listed as a no interest credit trasaction for 6 months, but I cannot understand where it has come from.  Anyone else experiance this, and more importantly it does scare me a little since if I believe truly I purchased nothing for this amount and it can just appear out of thin air as a charge what did I do wrong ?.  Has this happened tyo anyone else, should I just pay off the credit account and close it to be safe from this happening again.


Thank you.

My Account discussion

No post

Shipping & Returns discussion

Jul 26, 2015 3:45:04 AM PT

How to understand?

I am exhausted from looking online for this bowl and could use your help.  I don't have the right books here at home.

The bowl is beaded on the rim. Has a Vintage Grape looking pattern. Measures approx. 6 1/8" rim to rim outside diameter.

Any and All help is apprectiated.

p.s. the mountain sun icon is not working for me. Sorry for all the posts.

Best, Linda

Pottery, Glass & Porcelain discussion

I bought a phone from a seller that clearly described the phone as (in good condition, may have a few wears and tears, good imei, icloud unlocked, can be used with Cricket Wireless or Straight Talk), however when I received the phone I couldn't take pictures because the rear camera was damaged, and when getting ready to activate with Cricket Wireless the IMEI stated the phone had been reported lost or stolen.

I contacted the seller, received my return shipping label from ebay, and the item was delivered within 3 days to the seller. Since then I have been contacting my seller to get information on my refund and the seller has not replied.

Because of this situation, I refuse to ever shop on ebay again. Some sellers lie in their descriptions, then sell it to people knowing they were lying.

Shipping & Returns discussion

I was aware that google was changing it's photo thingie (that's a tech term for lack of a better techie term) but I didn't think it would be so hard to figure out how to download photos from my camera to my chromebook now... 

I can see all of my past photos, but can't find the way to download what I just took.

Anybody have any tips?

Selling discussion

Jul 26, 2015 5:54:40 PM PT

Arrgh- Google took the easy out of photos

I ordered a blu-ray, and received an empty, open envelope in the mail. The seller has 100% positive feedback, so I'm not sure what to do in this situation, as I'm not sure it's the seller's fault. I contacted the seller and they told me to contact my post-office. I did and they opened a case at the post office. What do I do now? Will the post office refund my money or do I have to request a refund through paypal?

Shipping & Returns discussion

Jul 25, 2015 8:35:28 AM PT

Received an empty package

Pretty new seller here. I recently bought a used iphone for a pretty good deal. Did a little research, imei check clean, not stolen or blacklisted. Phone in good cosmetic condition. Cool. Put the phone up for auction and sold for a lot better than I expected actually. Next day buyer pays with a note to me: "please make sure you remove icloud before shipping". (not verbatim) **bleep** is that? I thought. Further investigation showed me that the phone was locked through apple and could not be activated since I didn't have the password. After a few brief messages back and forth I refunded the buyer (maybe 30-40 minutes after he'd payed and that was the end of communication.. Now my question is, how will that affect my seller rating/status? Nothing was shipped. No dispute or anything in the resolution center and as of now no negative feedback. (the first time I'm hoping that I don't get any at all) lol. Just wondering about the repercussions of a refund without a return so to speak. Thanks

Selling discussion

Jul 26, 2015 11:13:10 PM PT

Refunding before shipping

I sold a keyboard that was in working condition when I used it, and also a mouse.  I just got neutral feedback stating that the keyboard did not work but the mouse did and is still useful.  What is the fair thing to do?


Shipping & Returns discussion

I won an auction for a shirt on eBay Germany on Thursday afternoon. On the listing it said they accept bank transfer and cash on collection as payment so as soon as I won it I messaged the seller to ask them to send me their bank details so I could make payment but I've not heard anything back from them yet, I messaged again today but still no reply. How long do I wait before I give up on them? Will I get a non-payment strike against me if the seller never gets back to me and I can't pay? I'm not worried that the only option for me to make payment is by bank transfer as I know it's common on eBay Germany and I have done it before and had no problems, I'm just unsure what to do if the seller just doesn't respond!

Bidding & Buying discussion

Jul 25, 2015 9:55:20 AM PT

Waiting for seller to respond

I must have set something when I was looking at a particular item some weeks ago.  Now, every time there is a new listing for this item, I get a notice on my phone.  I have tried to turn off the notification on the listing but it won't allow me to save the option once I turn it off.  Does anyone know how I can shut it off?

Bidding & Buying discussion

Jul 25, 2015 6:03:51 AM PT

New Listing Notices On IPhone

I have recently purchased my first Kate Spade handbag from a second hand shop.  I have researched the bag and everything seems that it is not a fake.  I recently had someone say that it was not authentic because the lettering wasn't 'percise' enough.  Also followed with the comment that Kate Spade never would have had a design so simple.  I've found many that are exactly like mine just in different color.  Please help!

Fashion discussion



I am looking for help with this beautiful vase. I have only found two options throughout my search- is it Bohemian Harrach or Jean Auguste?

I am looking for any advice/help.

Thank you for your time.



Pottery, Glass & Porcelain discussion

Jul 25, 2015 5:58:57 PM PT

Looking for help with beautiful vase

Hello, I would like to ask if a seller change the description photo in his selling item, if the description photo also change

in my watch list (if i already have this item in my watch list from before).


Thanks in advance

Selling discussion

Jul 27, 2015 12:07:44 PM PT

Description Photo

Is there a specific age that qualifies an item as vintage?


Member To Member Support question

Jul 25, 2015 4:06:30 PM PT


I'm trying to get a receipt for an item I bought last year. It looks like I deleted them from my inbox.

Is there a way to retrieve an old receipt in ebay?

Member To Member Support question

Jul 25, 2015 10:13:29 AM PT

How to retrieve an old receipt

How are they counted?  When they are listed, or the whole 7 day run?  Example, if I list an item today, it starts in July and ends in August.  Does that mean it counts towards the 20 free count for August?

Member To Member Support question

Jul 25, 2015 4:32:29 AM PT

Free listings per month

Why are users names so often a***l or other names that are not names?  When bidding on items from large volume sellers I sometimes feel they themselves are bidding against me with these hidden names.  Is there something important about hiding a user name that I'm not considering perhaps?

Member To Member Support question

Jul 25, 2015 11:59:55 AM PT

user names

I sold an item, but the buyer hasn't paid for it. He contacted me via sms and tried to pay directly to my paypal account - not via ebay system, and he told that he will send additional funds so I would have sent it to Africa to his sun (although the delivery address of the order is different). I refused. There were no funds from him on my paypal account and the status of the order was "unpaid". But he continued to send me the messages asking me to ship the item ASAP.
Eventually I decided to cancel the order. The request of cancelation was sent to the buyer. But he didn't accept it. 
Then I tried to open the case in "Resolve the problem" and got the following message:
"Your request to cancel this transaction has been sent to the buyer.
  • It's not possible to open an unpaid item case while this request is in progress."

I'm pretty sure that the buyer won't accept my request. I have sent the request 3 days ago.


What should I do next? How long I have to wait? 



Member To Member Support question

Jul 26, 2015 12:01:02 AM PT

I haven't received my payment.

Does anyone know if the 20-40 free standard listings monthly is for all no matter how long you have been selling or your rating.

I was curious if it ever is increased?

Member To Member Support question

Jul 25, 2015 1:37:55 PM PT

Free Standard monthly listings.

a seller wants to know what my paypal address to send me a invoive whats he mean


Member To Member Support question

Jul 26, 2015 7:35:55 PM PT


Hi: I have about 145 positive feedbacks but only a 102 score next to my name. Lately I have bought quite a few items but my number hasn't moved from 102, and I have received feedback from every purchase. Am I missing something?

                                                                 Thanks, Tom

Member To Member Support question

Jul 27, 2015 6:34:01 AM PT

Feedback numbers

Do I want the question widget up as they are in the picture ???
Are you up on time ???

Member To Member Support question

Jul 27, 2015 9:42:45 AM PT


The buyer bought and received the ordered item. I made sure post a picture of the model number of the item in the listing. After further research the buyer was correct. The listing did not match the model number.I listed the item as 2.1 model and actuality there are a 2.0. Honestly, your splitting hairs when comparing the two but I apologized and offered a $20 refund for his trouble or he could send them back for a full refund.

The next day he sent another message stating that "I also wanted to tell you I noticed a piece broken when I opened the shippping box"

He sent a picture and there is no way the latch was damaged in shipping. And why didn't he state that in the initial message. When I packaged it for delivery I wrapped up all the items in white plastic. If he noticed the misrepresented model number surely he would have noticed the broken latch.

Now he is requesting a $30.00 refund to make it "square" but part of me wants to stick to my guns. $20 refund or ship it back for a full refund.


Any suggestions?

Selling question

I can't seem to switch back from advanced listing tool to quick listing tool for a specific listing.  The rest of my listings are using the quick listing tool but this specific listing is using advanced listing tool and I can't switch back.


I already tried going to "sell" at the top of the page in My Ebay and trying to switch back to the quick listing tool but it doesn't switch it back for this specific listing.


Please advise.


Thanks in advance for your prompt responses.

Tools & Apps question

How does one acquire - bidders' identities protected ??

Member To Member Support question

Jul 25, 2015 8:45:53 PM PT

Identities protected Bidding

Shipping & Returns question

I purchased an item with Buy it Now. I have a best offer submitted. How do I cancel my best offer I only want one of the items not two.

Bidding & Buying question

Jul 25, 2015 8:01:21 AM PT

Best Offer/Buy it Now

I see I can alter the shipping amount.  Can a seller change the item price on an invoice?  (Proably not, I bet.)



Selling discussion

Hello guys

i am from belgium and when everytime i try to find an item to buy i see that it couldn't get shipped to belgium

so i needed to change the search settings into  a belgium shipping only

but i couldn't reach it 

i've opened advanced button on the right of search button but i couldn't know how to reach that operation

so please give me a step by step details by how to change it .. 


Member To Member Support question

Jul 25, 2015 6:30:20 PM PT

How can i change the shipping to field

Hello -


I am not new to eBay, but I am new to auto sales on eBay.

I recently put a vehicle up for sale using the "auction style" method on eBay.

The vehicle received a lot of attention, and mulitple bids and sold.


I reached out via eBay email to the winning bidder to request the $2k downpayment and to arrnage to complete the payment and pickup the vehicle.


I received two emails via eBay; one from the winning bidder and one from a "friend" who said that they were writing on behalf of the winning bidder.


Both emails wanted more pictures and a movie of the vehicle in detail.  I used the maximum amount of twnetly-four pictures in my ad and feel that the listing was completely honest in terms of stating rust, what will need to be done to the vehicle, etc.  The "friend" claimed that the winning bidder is in Japan contacted me on his behalf.


I sent an email to the winning bidder stating that no more pictures were available, that all qustions and clarifications needed to be asked during the auction (for other potential bidder's benefit as well) and to please advise if he intends to purchase the vehicle or not.


I just recieved an email back via eBay from the winning bidder asking for my direct telephone number.


I'm very unfamiliar with this process, and am uneasy about giving out my telephone number.


I have been through the eBay selling guidelines, but saw nothing stating that the winning bidder's actions were normal and expected.


I also understand that there could be a language and culture barrier happening, but again; as I've never sold anything for this kind of money online, I want to ensure that this transction will be legitimate.


Anyone's thoughts/comments/suggestions would be greatly apprecaited.


Thanks in advance,


- Bill

Selling question

Jul 25, 2015 3:26:18 PM PT

car sale

I am trying to find my list of saved sellers and I can not find it.where do I find it at

Member To Member Support question

Jul 25, 2015 12:20:38 PM PT

saved sellers

I had an item for sale.  A buyer placed an offer.  I placed a counter-offer, which he declined.  The item has since expired.  Am I allowed to go back and see if the buyer who bid the offer I declined would like to purchase the item; or do I need to relist it?

Member To Member Support question

Jul 26, 2015 6:38:42 AM PT

Best offer

I recently bought an item in july

little did i know i put down my old address on it and now I can't go get my items


I've talked to my apartment complex said the package is in my name and i should be able to get it 

of course they laughed at me when i said it and was unwilling to work with me


When i talked to the seller he said it was shipped and delivered but it was delivered to the wrong address which is what i keep saying to him


I don't know what to do so i've requested a refund because i didn't technically receive my item? 


If there's another solution to this I'm all ears and yes i know it was my mistake not the seller's but it should have been a simple fix 

Member To Member Support question

I have an "unpaid item" message in my buying category.  I don't have any unpaid items.  The last item I purchased was returned and I have received a refund.  Why does the (1) still show as unpaid?  Thanks!

Member To Member Support question

Jul 26, 2015 4:46:26 PM PT

Unpaid item

Sold 2 items not sure if I have to send invoice or do the buyers just pay through paypal? I have been on ebay since 1998 but I don't sell as often as I used to so I don't know if I have to send an invoice or do the buyers just pay through paypal.

Member To Member Support question

I must be slow but I cannot figure out how to upgrade a listing! HALP! and thanks : )

Member To Member Support question

Jul 25, 2015 8:06:48 PM PT

Value Pack listing upgrade

To whom this may concern,Can you assist me in finding a solution to ship my items out using Fedex.I am trying to input the tracking information for my customer and it says that Ebay doesn't support Fedex and my buyer will not be able to track their item.Also this will stop me from striving to reach my goal of Top Rated Seller whick is very important to me. Can you please advise me in the best practice for my situation. Thank you (Maingate721) Shron Olearnick

Member To Member Support question

Jul 27, 2015 2:37:20 PM PT

Shipping via Fedex (Help)

I bought a motherboard for lt30p xperia phone from (http://www.ebay.co.uk/itm/Sony-Xperia-T-LT30p-main-board-Motherboard-Genuine-Original-/391093145768?ssPageName=ADME:X:AAQ:GB:1123) jands manchester but it arrived  damaged!!!!! It doesnt boot up, malfunctions.  I returned the item for refund or exchange......I have a tracking number as evidence for this. I still wait for refund after nearly a mohth and a half. When I asked Ebay to step in and resolve this case they decided in "favor of the seller"!!!!??!?!?!? This is nonsense!!!!! I payed for damaged motherboard i want my money back!!! The motherboard is in uk for the past two months, the money is in the hands of the seller and i can describe this case as a pure SCAM....I will never buy from ebay  again!!!! This scam has costed me so far (including shipping and tarcking number) 40 Euros and i want my money back according to ebay policy. I will repeat: the motherboard arrived damaged and i returned it for refund or replacement. I'll aplly a tracking number as evidence for shipping the motherboard.....

Member To Member Support question

Jul 25, 2015 12:00:28 AM PT

Returning a malfunction motherboard



I won an item (111723412506) with the only bid and no reserve in place. After the auction ended, the seller contacted me and said he 'just' damaged the item on a flight and blamed the airline carrier. Given that the item was barely used (over the last few years) and that the seller replied to a question the day before the bidding ending, I am calling bull on the excuse. I am trying to leave feedback, or contact ebay to ask for photo evidence, but cannot do either. It seems there is nothing that I can do. Any suggestions? The seller has 100% reputation over 26 items.


Thanks in advance


Member To Member Support question

One of my auctions ended 3 days ago, and after 2 messages to request payment, she responded that she tried to pay but is having problems with her Paypal account.  She said she is sorry but wants to cancel transaction. I just initiated that on my account, and realize that I have to wait up to 10 days for resolution before I can relist.  Should I get my final value fee back after the cancellation is confirmed?  Does the buyer get a strike against her?  She is brand new and I had a funny feeling about her with virtually no feedback.  In the future can I block bidders that have little or no feedback?

Selling question

If you make a Best Offer and are waiting for seller response then decide to buy it now. What happens to the best offer you made? Is it cancelled? The seller had more then 1 of the item. How do I cancel my best Offer now that I have purchased one of the item?

Member To Member Support question

Jul 24, 2015 5:37:36 PM PT

Best Offer/Buy it Now



A buyer's eBay account was hacked, and used to purchase a computer I was selling. I received emails from "ebay" and "paypal" stating the item was paid for. I shipped the item to the buyer, only to find out it was fradulent. The account was hacked and now someone got a Macbook for free. Ebay isn't willing to do anything, but credit the charges for selling the item. I am furious at this point. I would think that since the account was hacked in to, eBay would at least help me get the computer back or credit me some of the money.


The payment to Paypal showed pending. I received emails from "Paypal" stating there were delays with processing funds.

Member To Member Support question

I have recently sold items, and now I have found out that I must go out of town for work.  I know that it is recommended that I not send the item until Pay Pal gives the ok to do so.  How should I handle this if I do not get the Ok from paypay to ship until I am out of town?

Member To Member Support question

Jul 25, 2015 8:13:44 AM PT

Out of town

Just turned on Ebay only to find that all my purchases are now in Dollars. How do I change them back to Pounds?

Member To Member Support question

Jul 26, 2015 3:53:49 AM PT


Good evening Smiley Happy I created a listing for a bracelet earlier with no problems, business as usual. Just a little while ago I created another listing and upon completetion I clicked publish, got the "congrats..." page, then I went to make sure it was under my active items.  it wasn't, so I checked my store, it is not there either. It is not under saved drafts or active items. It is gone, like it never existed. This is the first this has ever happened to me and I have been searching on and off for about an hour now trying to find some clue of what is going on. I am unable to find a topic on this here and wanted to check to be sure there was not a resolution online before I call them.

Your input is appreciated, thank you Smiley Happy

Selling question

Jul 26, 2015 6:04:01 PM PT

New Listing Disappeared

The listing had a fixed shipping fee of $2.22. After I won, she sent an invoice in which she raised shipping up to $2.50. I can not find anything in the listing that says shipping can be changed after auction ends. I let seller know I will not pay for extra shipping fee. I have not heard back from seller. Do I call eBay about since I will not pay for it if seller does not remove extra charge?

Member To Member Support question

I can not find how to cancel a transaction from the sellers point of view on the ebay mobile app.  If it is not there, it needs to be added.  If it is there..where is it? Thanks

Tools & Apps discussion

Hello i need sell my Steam for 750$. But ebay say me this: 

This listing would cause you to exceed the amount you can list. You can list up to $500.00 more in total sales this month. Please consider reducing the starting price or request to list more
And i dont how i make from 500$ to more.. Please hepl me


Member To Member Support question

Jul 25, 2015 2:03:46 AM PT

Ebay 500$ max.

I'm looking to sell a 78' Gibson Les Paul Custom.  I have not had any seller experience.  The guitar has been appraised at $2400, however, I would like sell the guitar quickly for less.  Anyhow, since I don't have any selling experience on E-bay, would anyone even consider buying  something this expensive from me?  If not, is E-bay Valet even a valid option?  I know they send a shipping label....but the item would only be insured for $300.00.  Has anyone had experience with E-bay Valet with an item such as this?  

Member To Member Support question

Jul 26, 2015 8:29:40 PM PT

E-bay Valet Service


The buyer has asked me if he could declare the item as a gift from family/friend when he receives it.  Also, If I could change the description of the item.  Is this possible?

Selling question

Jul 26, 2015 5:37:04 PM PT

International sales

Seller emailed me to let me know that they did not have product in stock to fill my order and had to cancel the transaction and refund my money.  I received an email from ebay requesting that I confirm cancellation and included the reason provided by the seller:

The reason they gave ebay was "The seller says that both of you disagreed over the terms of the transaction."

Is the seller trtying to minimize negative impact to their DSR's? I don't like the way this portrays me... Should I see if I can have it corrected or just ignore it?  

Selling question


I bought an item from a seller in China; the item never arrived and the seller offered to send it again; I agreed but this item never arrived either. To get a refund the seller wants me to send my Paypal account number; isn't it a fraud?

Thank you for answering

Member To Member Support question

Jul 26, 2015 5:54:30 PM PT


I've noticed some sellers have more than one ID. Your bid gets bumped, and if the seller doesn't get his bid, he wins ans the next hour or day it's up for sale buy the same seller.

Member To Member Support question

Jul 26, 2015 11:48:30 AM PT

Seller wins item

I recently sold a limited edition Lego set. I take good care when shipping my items (good sized box with lots of packing popcorn). However, today the buyer informed me that the Lego box came creased. He included a photo and the crease is noticeable but not too bad.


I proceeded to offer him a full refund if he returned the item. Shipping would be paid by me. The box is small - about 7x5x5 so shipping should not really be an issue. The buyer refused because he "does not want to deal with shipping." So I offer him 2x the shipping cost as a partial refund which I think is fair considering the item was damaged during shipping. The buyer rejected again, and now wants a partial refund of 30% of the item cost. Am I wrong in thinking that this is absurd? 


As a seller, I now feel vulerable to negative feedback or a return of a mangled-box-by-disgruntled-buyer unsuitable for resale if I do not agree to his partial refund amount. Are there any steps I should take to protect myself and my feedback rating? Or should I just agree to the partial refund amount?

Shipping & Returns question

And a final credit has been issued? Can they still pay? Thank You

Selling discussion

If i am lucky to  have the highest bid in the end, and some one out bids me in the last second. 


Will i have time to make a new bet, or is it sold, because time ran out. 

Bidding & Buying question

Current high bidder wants to know if he wins will I take a non refundable deposit via paypal with balance to follow in 2 weeks. Does anyone see trouble here? I know people take deposits when selling cars but this item will only be 275.00.

Payments question

How do I change my account username?



Member To Member Support question

Jul 27, 2015 12:43:02 PM PT

Account username

I sell banknotes that can easily ship via first class letter in the US... however ebay gripes that it doesn't have tracking (which I actually want anyway)  



So the question is... how can I ship via a letter and have tracking? 

This is the only way I can afford to sell these and give free shipping, other services want as much as 5$ to ship one tiny little slip of paper...




total weight is less than 1/2 oz total and is shipped in standard letter envelope and the total price for it is $0.99   < I added this in after first responce... 3$ is unacceptable shipping price for two pieces of paper (basically thats all a banknote is anyway)

Member To Member Support question

Jul 25, 2015 8:47:32 AM PT

shipping via letter

I won an auction and paid for the item, I haven't received it. I've sent several messages to the seller and haven't received any reply yet. The seller can back off from the agreement even though I won and paid?

Member To Member Support question

Jul 25, 2015 2:04:55 PM PT

What to do when didn't receive the item?

Can I pay by Western Union ???

Getting Started question

Jul 27, 2015 12:33:38 PM PT

Can I pay by Western Union ???

I listed a clock without checking to make sure it is in working order. My auction time is about half over with several days left to run, and I've had one bid on the item. Now I've found it doesn't work. Although I didn't specify that it would work in my description, I think that's implied. What do I do now? Thanks.

Member To Member Support question

Jul 25, 2015 9:27:45 PM PT

defect discovered

Hi all,


I have been ebayseller for 15 years, 40000 transactions, 100%feedback, powerseller.

Now my shop was restricted after cancellation of a few transactions in agreement with the buyer..


Now i loose my income , because i get no chance to reopen my shop.


I still cannot believe this nor accept seen the work I have done over the last 15 years.


What can i do ?

Please some tips.



Member To Member Support question

Jul 27, 2015 9:10:35 AM PT

resrtricted shop

I have 16 buyers who have not left feedback, I wish that Ebay could give it to us if the buyer has not done so after 60 days. As a fairly new seller the numbers after my store name (245) are very important to me. I have a 100% rating and if the buyer has not asked for money back or complained about the item purchased or even asked to return the item he/she must be satisfide. I guess I should just be happy I'm making sales but I look forward to seeing my number grow.

Getting Started question

Jul 27, 2015 2:38:43 PM PT


A buyer recently won an auction I was holding and did not pay. I tried contacting the individual, but received no response. I opened an unpaid items case and gave them a strike. Now, I fear I am facing the same situation with an even more pricey item. The buyer on this new item has not responded and has not payed for about 1 week. He has lots of feedback and are all 100% positive. If the same situation happens with this guy, can I leave negative feedback? It seems insane that someone can have so much positive feedback and be going around winning auctions and not paying! Anyway, I'd like to hear what the proper way to handle this situations is. Am I supposed to give a strike and just leave it be? 

Selling question

I have a question-my mother-in-law owned a golden teapot, creamer, sugar bowl, and salt & pepper shakers. They are stamped with Eggshell Nautilus on the bottom. Here's the thing...they have been broken and repaired. The creamer is the worst and the repair on it isn't very good. My question is this...is it even worth trying to sell these items, with a full disclosure and photos of the items? I hate to just throw them away if there is someone who would want them. But, I don't want to waste my time and seem ridiculous for trying to sell them. Any help would be greatly appreciated.



Collectibles & Art discussion

Jul 26, 2015 8:45:00 PM PT

Homer Laughlin Eggshell Nautilus Collection

Selling question

Jul 25, 2015 8:41:03 PM PT

Any July specials for insertion fees ?

Hi my name is Karla,   I am writing to find out how to get my reinstated with  ebay.   I had filed for  bankruptcy and have since  paid everyone off in less than 8 months.  I do not owe one singlel person now , but the stigma is following me around.  I would really love to use ebay (card ) again with Christmas comong up is there anybody there that can advise me as to what to do?  Thank you,





Member To Member Support question

I have been a buyer for a long time. I just started selling some of my  items on eBay.  For the sake of argument let's say I am selling two ears of corn. I clearly stated in my description I don't know anything about the ears of corn.  "Please be sure to ask any questions because there's no returns" and I provide lots of pictures. Somebody bids and wins the ears of corn then they decide that ONE of the ears may  not be real corn.  They said they think one is not real but they aren't sure.  I know I am not sure and I stated this clearly in the description .  Now they want to cancel the transaction.  Can they do that? also, as a newbie, can someone please explain is there or is there not a no return policy. And I am completely confused about the individual getting to keep the item and I have to issue a refund if I grossly misrepresented it? who decides what constitutes gross misrepresentation? I know this is probably redundant but I am totally confused and dismayed. Thank you for your help.

Buying & Selling Basics question

Jul 27, 2015 9:32:06 PM PT

No return policy

Hi - using GSP for first time. My international buyer won an auction and selected a fixed price item as well. In the GSP rules it clearly states that you cannot combine multiple orders into one parcel, YET you cannot break up the 2 listings and print separate shipping labels for the 2 items. What am I supposed to do? Put them both in the same box, print the label through eBay, and hope for the best? it clearly states you're not supposed to do that. HELP! Thanks...

Member To Member Support question

I have not had any luck finding this particular print.  It is an interior view of a banquet hall??  It is signed and numbered in pencil but is not named.  Any info appreciated.

Collectibles & Art discussion

This medal looks old.  Anyone know what it is?

Selling question

Jul 26, 2015 9:26:49 PM PT

Help in identifying medal

I received an invoice with additional international shipping and import charges. I sent payment via Paypal but seller never received the full amount to cover for his own shipping costs. I realised the additional payment was made to a separate user. Is this normal?  

Member To Member Support question

E Bay split with pay pal, and still e bay won't notify me after I make a sale. PayPal will after payment was made.

Selling question

I have had items listed for sale and auto relisted for the 3 times allowed.  Now I want to put it back on my selling list.  When I try to use the old email and click relist it says "Sorry try later".  I went back out and tried to relist it as if it had never been listed and it takes me back to the same link that says the same thing.  Anyone know how I can relist an expired item?  Thanks so much for any help.

Shipping & Returns discussion

Jul 25, 2015 3:48:22 AM PT

relisting items

Hello, auction was for a $4500 motorcycle. $500 requested down payment 48 hrs. It took the buyer two weeks to make the deposit and 30 days to finish paying after much complaining by me ( seller )

I am now paid ( he paid the full amount with Paypal so now I have fees of $146 )

  Buyer now informs me he is out of the country and has no idea when he will pick up motorcycle. It has been in my garage for 30 days while I am waiting for him to pay and now I have to store it while he decides when he will pick it up.

   My question is  whether it is fair for me to insist on him paying me the going rate for storage fees after a certain amount of time?

Thank you

Member To Member Support question

Jul 26, 2015 5:57:09 PM PT

Buyer took one month to pay

I found my listings in my drafts and it says they are "scheduled"


Does this mean they will post eventually???


Also, thank you to the two helpful people who replied so quickly!!





(but getting there)

(Cassidy) Smiley Happy

Member To Member Support question

Jul 25, 2015 1:33:39 PM PT

I'm New!!! Please help! (cont.)



Would you describe this glass vase as frosted or is it another technique, thank you. 

Pottery, Glass & Porcelain discussion

Jul 25, 2015 6:26:35 AM PT

Is this Glass Vase considered frosted

I cannot find where to view bid retractions for a member.  Can someone advise where to find this info?  Thank you.

Bidding & Buying question

I need 137 positive transactions before the end of the month to keep my seller level above standard due to defects/returns. My question is, if I list one auction with a multiple of 137 and sell all will this qualify or do I need to list 137 seperate auctions? Thank you.

My Account question

How do I put a notice on my ebay items for sale that shipping may be delayed a week (due to the office being closed)?  Thanks for your help.

Member To Member Support question

Is there something I need to do to delete a listing for an item that I've sold, or does it automatically get booted off of available listings? Thanks!

Buying & Selling Basics question

Jul 26, 2015 9:20:08 PM PT

Do I delete a listing once item is sold?

If iI list a car and it doesn't sale and I relist it, is that two sales or one and how much will be charged if it dosen't sale a second time?

Member To Member Support question

So which one should I use? Recently I read a post on here about how many buyers from foreign countries dislikes the GSP. I've had a few sales using their program. It worked out well for most of my large items as it turned out cheaper to ship that way.


However, I've read that it's in fact better to ship by USPS First Class International for smaller countries. Recently I check the rates for countries using eBay's shipping calulator.


I noticed the rate for the following countries that I most commonly sell to.


UK: (16.16 First Class) (16.23 GSP)

Austrailia: (16.16 First Class) (20.86 GSP)

Canada: (11.75 First Class) (12.82 GSP)


I remember from the post that international shipping was cheaper than this. The price difference seems nonexistant almost. (I used the same parameter in calculating each. The item was calculated at 1lb, and would theoretically be shipped with the same sized box.) Was it because the USPS changed their rates? Am I using the wrong calculator/shipping option?


In the end, should I just use GSP? As I'm not sure if the buyer will have to pay customs etc with First Class International. Also I'm not sure if there was any paperwork I need if I send it via USPS First Class. I know that for GSP all I had to do was print the label and send it to the p/o and it will get sent to Kentucky and it was done.

Shipping & Returns discussion

I'm a Seller, but as a Buyer, I've noticed that some Sellers purchase USPS postage on-line from eBay and I do too...

When I purchase USPS postage on-line, the price I've paid for the postage shows up on the shipping (mailing) label...BUT when other Sellers send me packages that I've purchased from them...well...their shipping label do not show how much they've paid...

My question is... How can I print shipping labels without showing how much I've paid for USPS postage? Thanks...

Shipping & Returns question

Jul 27, 2015 4:43:33 PM PT

eBay USPS Postage?

Ok here is a fun who dunnit or in my case **bleep**!!!!!!!!!!



For months ive been proud to say ive had 100% feedback no negative since january this year.........


So why even after no negative showing have i just dropped to 99.9%??????????????



Selling question

Jul 27, 2015 4:02:05 PM PT

gone from 100% to 99.9% no negative

Can anyone help identify this mark and give me a little info on this set?  I don't know that much about pottery/china and any information would be most appreciated.  Thank you!

Pottery, Glass & Porcelain discussion

Definitely do not trust Paypal.  Would love item,but only with VISA

Buying & Selling Basics discussion

Jul 27, 2015 8:02:10 AM PT

would love without paypal do no trust them

Hey all,


I am new to ebay and need some help.  My account has been charged $1.70.  My account was initially charged .30, now it's slowly increasing.  I don't understand at all.  What are these extra fees?  So far I've lost money here instead of making a little.  Frustrating!!!


Thanks for any advice or help in advance


Member To Member Support question

Jul 27, 2015 4:47:02 PM PT

help with fees?

hi all, 


I am the new ebay user. I have brought an item from ebay on Sat. After that I want to cancel the order at Sun. I know it's my problem. So I also say sorry to seller see it can cancel or not. if not, just let me know and just send out the item to me. 


But after I want to seek the seller agree to cancel the order then cannot get any reply anymore. And the item also doesn't send out. Still in pre-shippment status. 


if I still cannot get the reply from seller and the item also doesn't ship out. then what can I do? 


Thank you very much!

Bidding & Buying question

Jul 27, 2015 9:32:42 PM PT

Seller Doesn't reply my message

After I click respond it takes me to my messages and nothing is there. I have responded to messages before so I know how it goes down. Not entirely sure what's going on here though.

My Account discussion

Jul 27, 2015 10:25:26 AM PT

eBay says I have an unanswered question.

Hi!  I always have trouble getting my invoice numbers to actually match the fees listed...for instance, right now there is a $65 difference as to what "will be on the next invoice" and what the fees are that is actually listed.  Can anyone help explain this?

Member To Member Support question

Jul 26, 2015 12:28:55 PM PT


Hi there! I bought an all in one the 19th from a seller with good feedback and lots of items for sale. It was supposed to be coming via USPS Priority Mail (2 days according to USPS from their location). he told em he shipped it the 20th, but the tracking said "Not found" until the 25th when it said it had arrived in NC (I live in SC). Today the tracking says it was delivered in NC.  When I email the seller, he always responds and seems just as suprised as I am. Whats going on here???? Is it a scam???

Shipping & Returns question

I offered to combine items from different auctions, but eBay charged the buyer for shipping on each of two different auctions automatically and they paid it. How do I refund the 'extra' shipping charge to the buyer?

Shipping & Returns question


Jul 24, 2015 5:27:45 PM PT

How to refund shipping

We had to remove this listing from the site and you're not required to complete the transaction. If you've already sent payment, the sale should process as normal and you don't have anything to worry about. If you have any questions about delivery, please check tracking or contact your seller. If you run into any trouble along the way eBay is here to help. Please visit the Resolution Center to help resolve any problems you may encounter

Member To Member Support question

I just opened a basic ebay store, and I noticed that the listing frame is the color white so it blends right in to the listing. How do I change the color/theme of it? Thank you in advance.

Tools & Apps question

Jul 25, 2015 6:36:49 PM PT

Ebay Store Listing Frame Color?

Ok here is the case i won a bid for the Factory Unlocked New Global Networ kHTC M7 posted by this  seller who is from china and i live in canada after a month i received phone which does not work with any of my carrier's or atleast the carrier i use so had to return the phone back to him for a refund. it cost my a fortune to post it to his place (Which is in china and it cost me almost 40% of the phone price for which the seller promised to pay back for the charges. (i have all the archives with me) Now after receiving the phone he has refunded the phone cost but he has denied to pay me back the courier charges and i am so much mad about it (He is not the man of his words). Now i want to post him a negative feedback or report of his dishonesty. What am i suppose to do? Help me guys.

Shipping & Returns question

Jul 25, 2015 3:28:56 PM PT

How to report about this seller?


I have a person who is willing to pay my price on a tin toy, but wants to pay via echeck from his bank.


 I read the restrictions and it looks like that is against Ebay rules.  Is that correct.  He said he buys all the time with echeck.  I don't know how to set that up if it works.  Please give me advice.



Payments question