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Hi was wondering if anyone knew the title and maker of this toy? I have no idea!! Thanks all for your help with this!!

Toys & Hobbies discussion

I recently won an item that I bid more than what it should have sold for to increase the likelyhood that I would win. I'm fine with that. I won it. But while following the bids toward the end of the auction, I saw something that seems suspicious.


In one minute and 14 seconds, the last bidder entered 14 individual bids (not "automatic bids") at $5 and $8 increments and stopped at $249.50. That's an odd number to stop at. It is more logical to go just above the "round numbers" like $250 in this case to "out smart" those who bid a penny over, etc. Stll, every bidder can stop when they want so no problem. However........


When I looked at the bidders bid history, they had 7 bid retractions on only 30 items in the past 30 days. They had 122 bid retractions in the past 6 months. How can this buyer continue to be allowed to bid? My suspicion if that they are only trying to run up the price and if they happen to go over the other buyer's max bid, then they retract it. Great for a seller. Lousy for a buyer. I thought Ebay had strict restrictions on bid retractions. Can someone check on this buyer's activity?


Item number: 221864888422

Bidding & Buying question

Sep 2, 2015 5:08:33 PM PT

25% bid retraction rate.

I think this was a popular planter but I cannot find another one.

Is this a McCoy? possible age?

Thank you for any help.





Pottery, Glass & Porcelain discussion


Antiques discussion


This fused glass plate is 8.5" in diameter. The letters Syd. are etched on the bottom. Thanks for your help! : )



Pottery, Glass & Porcelain discussion

Sep 2, 2015 2:08:52 PM PT

GLASSIES - Please Help ID Maker's Mark

I do not see where it lets you know what durations are included. 1 and 3 days charge a fee of $1.00.

My eBay message says this:

What is the Promotion?

Sellers who create a listing in the auction-style format or fixed price format, pursuant to the terms and conditions set forth herein (“Qualifying Listing”), will pay no insertion fee per item listed ("Promotion") for up to 500 listings during the Promotion Period (as defined below). All existing selling limits on your account (as well as category and item limits) still apply, and may prevent you from creating the maximum number of listings in this Promotion. The Promotion is in addition to the free listings per month as part of the everyday rate plan.

Auction-style listings created in 1-day and 3-day duration will not be charged an insertion fee, but will continue to be subject to the listing upgrade fee. The Promotion does not apply to final value fees or optional upgrade fees. Final value fees will be applied to the total amount of the sale, including the cost of the item, shipping, and any other fees a seller may charge—excluding any sales tax. Fees for optional listing upgrades (such as reserve price, Gallery Plus, listing in 2 categories, etc.) still apply. For listing in 2 categories, you will be charged at standard rates for the second category. Please note: Not all upgrades are available in all listing flows.

Selling discussion

I shouldn't have taken her best offer of $73 on $170 listing.  She knew my Villeroy Switch 3 cruets had some crazing, but now says, "more than I thought" and "I cannot give you a good recommendation".  Is that her way of threatening a negative?  This is a really rare piece, so imagine my surprise when it showed up again, here on ebay, with the same damage (actually it looks like she has repaired it a bit, which is nice.)  So do I just reply, "Return for refund?"  It really makes me angry, but what else can I do?  How do I refund and avoid the defect? 


Thanks for any advice.

Selling discussion

I have two customers who are afraid to click BUY because of exorbitant shipping costs. I have wasted lots of time trying to explain to them to click buy, but do not pay. Then I can invoice with the lower shipping costs. One buyer just said,"forget it, Ebay is too complicated".

So I have lost a sale!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Am I handling this the correct way?


Can I invoice through Paypal without them buying?



Selling discussion

How can I get out of below standard? Ebay is not fair at all. They restrict me to 5 items and $100 max, and I don't think there is any miracle or magic to dig myself out of this hole for next month or so. I am at 6.60% with 20 defect over 303 items. The very sad things about this is that most of my defect came from low stars given to me with a positive feedback. 12 of them reported that buyer gave me a 3 or lower for the "item description" on the DSR option. All Feedbacks were positive and stated they were happy with the purchase but still gave me a 3 or lower for that category.

Next on I have 2 negative that were given to me. One was for a buyer who swapped my item out for their defective one. They gave me a negative for it. Another one was for a buyer who did not read the listing. A item was sold for parts not working without returns. It was highlight in the listing description. Buyer stated he bought it for parts to dig out for a part. But found out that the part he was digging for did not work. So he negative me. 

One of the neutral I deserve because one slot of the SATA port was not working, while the other neutral was pure wrong. Buyer bought item thinking he was getting more then what the pictures were present in the listing, and ding me with a neutral.

The rest of them were returns for INAD which were abuse. Only 1 out of those INAD return were reasonable. The other one were either that the buyers did not know how to operate the motherboards, or did not have the right items for it. Others were just remorse buys, and they did not want to shed money to ship it back.

So instead, ebay see that I am bad, and restricting my sales. Now how in the world do ebay even consider me getting out of the hole giving me only 5 items to sell and $100 to reach too? 

Selling discussion

Sep 1, 2015 10:10:00 AM PT

Below Standard Questions

what are all the abbreviations for this forum. i keep seeing people type "op" what does that stands for. At first i thought it was the persons initials but nope. Maybe it stands for opposite or opponet person. Urgh im cant figure it out. What other abbreviation. are there so me and others wont have to keep on guessing.

Selling discussion

Sep 1, 2015 12:08:39 PM PT

abbreviations talk

Alright Seasoned Sellers -- How do you deal with an outright 'bad buyer'?


Here's the story last week this person bought something, paid for it, and sent me a message less than an hour later saying she just learned her grandaughter's shoe size wen up and the shoes she just bought won't fit her.  I cancelled the order and the shipping and I believe she has received her $20 refund from ebay.


Now just two days ago she bid and win a childrens winter vest from me. I saw the user id and cringed. But, alas I then wanted to reiterate to her -- or to whomever ended up winning it -- that before they paid I that they were clear this vest is not in "excellent condition" there are signs of wear/wash as I stated in the listing.  I sent her a message regading it;regarding this and I haven't heard back and she hasn't paid.  I have a feeling she is going to stiff me for payment.


That will make two times she's burned me.  How, if anyway, do you deal with people and situations like this?


Thank you, Deana

Selling discussion

Sep 2, 2015 3:53:40 AM PT

Repetitive Bad buyer

Alright, so I just had my first couple of auctions on Ebay for the first time ever. Two games in particular where marked as payed by a member of this site (I won't say his name as I'm not too sure if its against the rules or not, haha). However, once I checked out the person's feedback, everyone in the past month has said that the person doesn't pay and doesn't respond to their messages. If I had known this, I would have never even associated with the person. Unfortunately for me, I've already mailed the two packages to the person's address! So, my question for you all is if there is a way to recover those two packages so that I won't be giving away the two games for free. Thank you in advance for anyone who takes the time to answer!

Selling discussion

Does anyone really know how safe purchasing via Ebay is?



So far, I have 2 succesful refunds and 1 successful fraud money back. 

However, this is small money. Most transactions are under $500.



Currently, I am looking into purchasing an item with high dollar on Ebay, upper 40k.

How safe will my transaction will be?


How does it really work with the paypal payment?

for example: 

I won a bid of $40k item.

I paid via paypal 40k to seller

Seller promised to send me the item in 2 weeks.

Waited 2 weeks, and item not arrived yet..

filled claim.


During these process, does ebay hold the money that I sent to Seller via paypal?

What if I seller withdraw the money out  of his bank account and run away?


Will i still get my $40k back?


Anyone has clearer idea?





Bidding & Buying discussion

Sep 2, 2015 11:21:03 AM PT

How Safe is Purchasing via Ebay?

  • Sold a Galaxy S5.
  • Stated no returns accepted.
  • Listed as "For Parts or Not Working"
  • Described item in perfect detail.
  • Packaged item well and took evidence.
  • -
  • Buyer received item.
  • 5 days later claimed it wouldn't even turn on and that nothing happened.
  • Wants to return it based under 'SNAD'.
  •  -
  • I ask eBay community what to do.
  • Eveyone suggests to just accept the bloody return or else worst case he opens a claim and eBay says keep the item and have your money back (BS). Everyone stated I'd probably lose the case even though I did completely the righ thing. (wt-f is point of saying no returns then if the buyer can just lie SNAD?)
  • Buyer makes me wait TWO MORE WEEKS to return the item.
  • Called eBay to ask them to close the case in my favor because the buyer isn't responding to ANY messages.
  • eBay says I have to wait 2 more days.
  • Buyer posts the item 2 days later just before the deadline.
  • Received the item back 1 week later EXACTLY AS DESCRIBED.
  • Record a video of myself opening the package, verifying the IMEI and popping a battery in to show that it is WORKING and 100% as described.
  •  -
  • I want to open a claim or an appeal or something to tell eBay that this guy LIED just so he could force a return under SNAD.
  • This guy wasted over 1 month of my time and lots of my money, and also my DSR dropped because of the case, he never once proved that the item didn't work at all when asked really nicely to. Stated he tested with multiple batteries (yeah sure).
  • Item was listed FPoNW, described perfectly, packaged perfectly etc.
  • Buyer simply lied about the working condition in order to send the item back (wt-f it was listed anyway as "For parts or NOT WORKING".


What can I do in this situation?

I haven't refunded the buyer yet as I intend to talk to eBay again directly about this matter. Why does this guy think that the rules of 'all transactions are final' doesn't apply to him?!?!

I want to send the item back again, have the return case closed and just leave it as that. He gets what he paid for, and what was 100% described.

Selling discussion

Selling discussion

Sep 2, 2015 3:40:32 PM PT

Why is so slow lately please anyone?

If the shipping option drop down menu when using ebay labels shows a regional rate box A option, does that mean you can use it.  I thought the boxes were only for shipping to the same state. Thank you

Shipping & Returns discussion

Sep 1, 2015 3:17:29 PM PT

regional rate boxes

First I want to say EBAYS return policy SUCKS!!!  I sent buyer Tea Pot, Creamer & sugar, the handle of the Tea Pot arrived damaged she is now asking for a refund and ask me it she could keep the items.  Not sure how to handle this.

Shipping & Returns discussion

I sold an item from overseas, No tracking, No insurance.
bubble packed it and raped in plastic rap. Simple but effective.
And after I shipped it I realized that the buyer noted for extra packaging.
I apologized and told the buyer that didn't realize about the note and I couldn't do as requested.
Then the buyer replied that if the item is damaged he will report it tp ebay and get his money back..

If it dose get damaged what should I do?
And is it realy my fault? I do insurance with extra cost but the buyer didn't choose it.

Shipping & Returns discussion

Sep 2, 2015 12:07:17 PM PT

Whos responsible?

Won an item in auction, paid immediately. 4 days later seller marks the item as shipped without tracking number, sent a message asking for traking number.

There was no response to the message, later I open a case with resolution center asking for the item. The seller sends a refund.

If he marked the item as shipped, can he issue a refund? I think this is the same as lying, besides leaving the feedback is there anything else I can do?

Bidding & Buying discussion

My Account discussion

I want to return a pair of of sandal , because of the size and not what i expected.

Shipping & Returns discussion

Anyone have this issue? I made a mistake and tried to list a 'replica" of a  famous maker purse. I listed it as a Replica so that buyers would know its not authentic. I tried to list it with the manufacturers name first in the title...I deleted that (mssg. came up and said its not allowed) then I put the name  in my description and again, I was warned. So I took out the name all together and tried to list this as a leather purse....Well, next day they restrict my account and say I violated a policy. I have been on Ebay since 2000 and never violated a policy. I have a 100% score and had no idea that my listing was still a violation because when I took out the designers name ...ebay said "congratulations your item is listed" and I thought I was good to go...NO WARNING. Did anyone have this happen to them....I am mad about it...tried talking to manager who was a-------- Am I being to sensitive and I should just get over it ....or should I keep pursuing it? They pretty much told me to bad ....dont bother us we will not lift the restriction. I cant list anything new or relist anything when it expires for 7 days....What  do you think?

Bidding & Buying discussion

A buyer purchased a gold bracelet from me on the 25th, and I mailed it to him within 24 hours.

In the 7 days (5 business days) since I sent it, I have received 9 messages from him, each increasingly hostile (his name sounds foreign, and his English is terrible).

The first, on Aug 30, telling me I should compensate him "with something" for the delay (2 business days).

Again, on the 30th, a complaint that the price was too high.

The next emails were about me "playing" him, trying to delay the shipment so I can have it back.

Today he told me I was playing him and I should send him another bracelet that was the same (like I have one).

Followed by this message: "If not I will mess your business up on here."


I have responded to his emails with grace and courtesy. I have phoned USPS (both nationally and locally) and they are looking into this at the last place recorded. I will not hear anything for 24 hours. Nothing satisfies him.


Does the threat of "messing up my business on here" if I don't send him another bracelet qualify as extortion?

I have a perfect feedback rating, which I have worked hard for.

I have a feeling that even when he gets his bracelet it's not going to be the end of the story, since he has been so unreasonable already.

And yes, I have blocked him as a seller for the future.


I know I don't technically have to worry about this YET, until he actually DOES something besides threaten me, but I guess I wanted to know my options WHEN (not IF) he makes his next move ...


Never encountered a buyer like this one!

Selling question

Sep 2, 2015 11:07:01 AM PT

buyer threatens even before receiving item

That is about it.  I'm just toast. 

Selling discussion

Sep 1, 2015 8:20:53 PM PT

I'm toast

I've been selling papercrafting items for quite awhile.   Then I added sewing patterns.  I want to sell handmade dolls and doll clothes.  I'm afraid the listings will get "lost".   Should I open a 2nd store to sell them?

Starting an eBay Business discussion

I was recently diagnosed with Lung Cancer and immediately started Radiation and Chemotherapy. As I'm sure most of you know, the side affects can be devastating: pain, lethargy and nausea, oh the nausea! So, I have not added any new items for sale and I'm just trying to let it all run down so I won't have to worry about anything and can then concentrate on getting well. I plan on leaving a letter of explanation to let past and potential future buyers know that I'm not gone or out of business, just on hiatus. My question is whether or not I will be able to just "reopen" my storefront when I complete treatment? Do I need to let eBay know of my situation? I'm not a "big" operation by any means, but I have done well and kept my ratings good and I have also established a very good rapport with my buyers. In other words, I've really enjoyed this. I've made decent money and met some wonderful people along the way. I would like to start up shop again and continue to grow as soon as possible and turn it into a "real" store. Who knows where it will go?

Can anyone give any me any ideas on what my next step should be? Any and all suggestions will be greatly appreciated. Thank you in advance.


My Account question

Sep 3, 2015 9:30:02 AM PT

Illness temporarily close shop

261999151312      Urgent    Trying   Making   my   purchase   but   will   not   checked   out;    from    seller   person   named   or   user   I.d.    1ibat    there    okay     thats    why   I    needed   help    and    can    not   contacted    neirther    seller   person   there   okay    thanking   you?

Member To Member Support question

Hello thank you for any help


I sent a package out to the correct addres and it shows scanned and arrived on time.

Same day it shows tracking has sent it back to my P.O Box where Ipicked it up.



with a finger above it.


Am I covered regarding bad feedback?


I have contacted her to no avail


Thanks alot

Member To Member Support question

How do i create a new invoice for a differnt sell price?

Member To Member Support question

Sep 1, 2015 10:16:53 PM PT

creating a new invoice

It looks like someone is bidding against themselves, maybe to get the price higher for a friend? 

Or am not aware of something else that could be going on here?


Bidder Click here to know more about anonymous user IDs Bid Amount Bid Time
i***t ( 0 ) New eBay Member (less than 30 days) US $355.00
Sep-01-15 13:05:21 PDT

i***_ ( 0 ) New eBay Member (less than 30 days) US $350.00
Sep-01-15 09:10:16 PDT

i***t ( 0 ) New eBay Member (less than 30 days) US $350.00
Sep-01-15 13:05:18 PDT

i***_ ( 0 ) US $345.00
Sep-01-15 09:10:16 PDT

i***t ( 0 ) New eBay Member (less than 30 days) US $340.00
Sep-01-15 13:05:14 PDT

i***_ ( 0 ) US $335.00
Sep-01-15 09:10:16 PDT

i***t ( 0 ) New eBay Member (less than 30 days) US $330.00
Sep-01-15 13:05:07 PDT

i***_ ( 0 ) US $325.00
Sep-01-15 09:10:16 PDT

s***t ( 9 ) US $320.00
Sep-01-15 11:37:14 PDT

i***_ ( 0 ) US $314.00
Sep-01-15 09:10:16 PDT

s***t ( 9 ) US $309.00
Sep-01-15 11:37:08 PDT

i***_ ( 0 ) US $304.00
Sep-01-15 09:10:16 PDT

n***s ( 292Feedback score is 100 to 499) US $299.00
Sep-01-15 07:32:39 PDT

n***s ( 292 ) US $299.00
Sep-01-15 07:32:39 PDT

Starting Price US $299.00


Thx for explaining!

Member To Member Support question

Sep 1, 2015 1:47:49 PM PT

Someone is bidding against themselves?

Hello everyone!


I have an item listed and received an offer from a buyer with a price that includes shipping however I can't find where I can put their zip code into the shipping calculator to get a exact rate. Does ebay have this option? Unfortunately I am shipping it across the country and it is quit expensive. Buyer lives in Washington State and eBay only has LA on the shipping calculator. If I use USPS website I can't see the shipping discounts we get with eBay.


Thanks for your help!



Member To Member Support question

is the valet sytstem works for sellers outside usa ? like malaysia as my location is in malaysia 

Member To Member Support question

Sep 3, 2015 10:23:18 AM PT


I found a motorcycle listed on Craigslist. 


The CL Seller, is suggesting use of eBay as an escrow agent.


Can this be done if the bike isn't a listing on eBay?


Excerpt from the email I received from the Seller:


"...after talking with eBay, it sounds like the transaction works like this: You need to send me your FULL NAME, shipping ADDRESS and phone number. I will forward them to eBay so we can initiate our transaction with them. Once the transaction has started, we will both receive further instructions about it  including a payment invoice and bill of sale. You will need to make the payment to eBay as eBay will give me the shipping instructions to start the shipping. I will ship the bike to your address and after you receive it, you'll have 5 days to inspect it; drive it and check its' documents before actually deciding to keep it. During this whole time eBay will hold your money in their trust account. If you're satisfied with the bike and decide to keep it, you will need to inform eBay about this, and eBay will release the entire amount of money to me.
If the bike  is not as I described it and you decide not to keep it, then eBay will refund your deposit in full, no questions asked and shipping back the bike will be my concern.
Please take into consideration and remember that I will get paid only AFTER you receive the bike and confirm that you indeed want to keep the bike after the inspection period. We are both covered. Sorry for the long email as I have tried to explain the entire process."
If this is a legit process, what happens, if when the bike arrives and I refuse it, who pays for the return shipping and how is that handled?

Member To Member Support question

Sep 2, 2015 10:06:37 PM PT

Is this legit?

In addition to my last question.....Thank you for the response so far.  Do I offer a refund or anything, or wait and see how the buyer responds?

Shipping & Returns question

Sep 3, 2015 4:53:09 PM PT

Package delivered con't

Item #171903585118  10kt Gold Certified Chrome Tourmaline Limited Edition 1 of 41 Bypass Ring Size 9


davidlee38 wrote this message: Dear Hollis, I hope you understand that your ring is not certified. It appears to have a mere discription from a ramdom jeweler. Certification must come from a certified lab and have the results of said tests done by the lab. Saying it's certified is an incorrect statement and violates ebay policies.  DavisGG


I have looked but, can not find any policy that I am violating. The ring comes from the Genuine Gemstone Company who source their gemstones direct from the mines and set them in precious metals. They have their own in house gemologists and certify that the gemstones are genuine. They are Rockstv.com (Gemporia) on directv channel 80

Selling question

Sep 2, 2015 1:17:54 AM PT

Is my listing violating ebay policy?

I have an item for sale and have had two people message me with lower offers on the item.  I will  NOT  sell outside of ebay ,so I told one person that I would relist the item as "buy it now" at a lower price but would have to charge shipping since I am lowering the price.  They are now trying to haggle over the shipping, I have not even answered them because now I am getting aggravated.  Today I get another person offering less and wanting to meet to get the item from me.  

I have decided not to respond to either message and just let the auction finish, am I doing the right thing not responding.  

Selling question

My Account question

sold an item on ebay internationaly 

my client does not want global shipping to handle his custom dutty tax he like to do it himself

but ebay does not give me the option to do it from the sending invoice button

when i click on the invoice button will show me that

you can't send invoice for this order
 The item(s) will ship using the Global Shipping Program. As part of the program, buyer directly pays international shipping and import charges to the third-party shipping provider. The buyer will still be able to complete checkout even if you don't send an invoice

Member To Member Support question

Sep 1, 2015 1:52:28 PM PT

sending invoice other than global



I bought an Eddie Bauer E-gift card of $ 100 from zongater on Feb 20. When I received the e-gift card, I checked it online and it worked. I printed it out and had been keeping it at home until two weeks ago. Two weeks ago when I checked out in a Eddie Bauer store with this card, I was told that the card was used on April 28. I didn't use it and I am pretty sure that no one could get the card from me. I thought probably the seller used it, so I emailed the seller, but the seller didn't respond me. I don't know if I can get refund, I bought many gift card on ebay before and it never happened.


Thank you.



Member To Member Support question

Does eBay recognize and allow multiple eBay accounts from the same address, each with their own PayPal account but some that may share the same credit card for the Buyer Protection psogram?

Member To Member Support question

Hello, I am new to selling and just got my first invoice. per the items listed my amount should be 3.78 but it is 33.78? Can someone please explain this?  Thank you for your help.

Member To Member Support question

Sep 3, 2015 5:21:36 PM PT

Invoice question

- I want to tell all of people in the world .
- My idea can save Earth of meteorite .

- I can not speak English .
- I only can speak Khmer .



Member To Member Support question

Sep 2, 2015 10:12:04 AM PT

How can i sell my idea ?

I have just gone to put a listing up and Ebay thinks I am in the US rather than Australia.  It has not done this before and I have not changed any contact details etc, so I do not know why it is doing this!  I cannot list my item as it is giving me shipping in the US and the package dimensions etc in inches etc.  The item is located in Australia just as my account is!

Can anyone help??

Member To Member Support question

This morning I received an offer from a buyer who has private feedback settings & asked if I would pack the items securely

so the USPS wouldn't damage them. The items are magazines. I always pack my items adequately & safely so they arrive

to my buyer without any damage. This buyer has 100% fb rating & has no items to sell, figured he could get a good deal from me & resell them. I'm just a bit wary of this buyer. What do you think?Man Indifferent

Selling question

Sep 2, 2015 11:59:27 AM PT

Buyer making strange request?

I was going to bid on a jacket  and I noticed that  the seller had the jacket listed in size S, M, and L. The winning bidder was to message the seller and let them know what size to send after winning the auction. I wanted a size large, but it doesn't seem fair that I would be bidding against other bidders that may want a small or medium jacket in the same auction. Is this allowed Ebay?


Here is the item number;

Bidding & Buying discussion

Is it better to purchase from places closer to my location and also to pay for shipping.

Items paid for in early July , have not arrived.


Member To Member Support question

Sep 3, 2015 9:34:52 AM PT

Waiting on purchases

Hello fellow ebayers,


Can DSR's be changed by a buyer who left Positive fb? A couple of sales ago I received a + from a buyer. She seemed happy with her purchase but after she left fb, two of my DSR's went way down. (They're back a little because of subsequent sales.) She wrote to me to let me know she has a new ipad, some connectivity issues & meant to leave all 5's. She asked if there is something she can do to change the 1's she accidentally hit & tried to change while she was in the midst of the ipad problems.


It used to be that only negtive fb could be revised.  It's been a back burner issue for me...I'm not a TRS. Still, it would be nice to have the stars reflect the buyers intention.  Anyone know if they can be changed? TIA!



Member To Member Support question

Payed on PayPal credit and seller is saying still pending after 4 days my side says complete?

Member To Member Support question

Sep 3, 2015 8:42:44 AM PT


Should of came here first. I missed the part on shipping were you ajust the size and wight to fit your package size. wow that hurt.i learned my leason i think. should have some safe gaurds in there for new people i think.

Getting Started discussion

Sep 1, 2015 10:15:31 AM PT


Why is there a shipping fee?

Why can't I find out what my shipping fee will be so I know how much more to charge the buyer?

Why are the shipping fees soooooo Expensive?

Member To Member Support question

Sep 3, 2015 11:35:26 AM PT

Shipping Fees

I am from Australia.

I am trying to list an item, however the only shipping address available is US. [which i dont want]

Due to this ebay wont let me post my listing becuase i am not allowed to ship internationally yet.

However as stated, it only allows me to click shipping to US. 

How do i fix this? 

Thanks Smiley Happy

Member To Member Support question

Sep 2, 2015 6:09:29 AM PT

Ebay won't let Australian ship :C

Bought a Wii U console from a seller. She has 2 games, Mario Kart 8 Wii U & Super Mario Bros Wii U included in the picture. I even messaged her and she said, "Yes, everything is included". Received the Wii U yesterday and there were no

games. Can I open an INAD & receive a partial refund or have her send the 2 games? I've included a picture.

Bidding & Buying question

Sep 3, 2015 3:58:47 PM PT

Seller didn't include games with console?

Woulf anyone know when or who this piece may have been made by please? I have looked for years without any luck.




Pottery, Glass & Porcelain discussion


I have been thinking of a way to ship my items to another country since shipping directly to my country Yemen will let my items get lost or stolen in Yemeni Customs.  So, I have been thinking of  using my friend's address in the US as my shipping address while I will purchase my item with my Mastercard(Yemeni billing address) issued in Yemen. (i.e. my a my MasterCard billing address will be different from my shipping address)


While my primary shipping address and my registration address is in Yemen, and when adding a new shipping address of my friend in the US to use it as my primary shipping address when purchasing from eBay,

So, while adding my friend's address in the US, I found these errors below: 

NOTE: my friend is quite sure from that address.



1- When adding '+1' or even '001' as area code in the first field of the four fields specified for entering the phone number, then I faced this error  'the phone number is too short. When I removed the '+1', and began to enter the phone number from the first field to the third field, then it was OK.



2- when adding the zip code '19720 - 9004', I faced 'zip code is invaliad', then when I have typed it as '19720-9004' by the removing the space after and before the slash -, then it was OK.


3-  However, I still don't get rid of this  error  'Street Address - Your shipping address does not match with postal service records. Please correct your address.'





My questions are:

1- is it normal to not type the area code  '+1' or even '001' beofe the phone number?

2- is it normal the zip code is not separated by slash in between two spaces.


3 how to get rid of that error 'Street address - Your shipping address does not match with postal service records. Please correct your address.'? 

Member To Member Support question

I just filled out feedback for nine recent purchases, but get the following message for all nine:


Item XXXXXX was not found because (the actual number was included, but I omitted it here):

  • This item number does not exist
  • Or you have already left feedback.

I have not previously left feedback for these items and did not type the item #'s myself, but used the "leave feedback" button from my purchase history.


Any ideas?  Thanks!

My Account question

Sep 2, 2015 6:31:27 PM PT

Why can't I leave feedback for purchases?

A bidder asked me a question via eBay but I can't tell how to respond.  When I click on the "Respond" link, it takes me to my messages inbox but there aren't any unread messages.  Is it possible that this message flag is old and is associated with a message I received yesterday and already responded to?

Member To Member Support question

Sep 3, 2015 6:04:52 PM PT

How to respond to a bidder question??????

is there a way to list local on ebay motors for free?  i saw it online but i can't seem to find it on ebay.


thakn you


thank you for the answer

Member To Member Support question

Sep 3, 2015 5:26:02 PM PT

ebay motor fees

I just want to checkout and not use pay pal but it makes you sign up for an account when you put in your credit card information.  I closed my paypal account because that company sucks!  Is there no way to purchase from ebay without using paypal?  I just want to use a simple credit card to pay for a $100. item.

Member To Member Support question

Sep 2, 2015 8:04:21 AM PT

pay without pay pal


I recently listed an item to the best of my ability noting the condition of the item-there was a chip on the porcelain item.  It was purchased with payment  made in a very timely fashion by the buyer.  I immediately shipped this item-bubble wrapped packaging-upon notification that receipt of payment was received.  Approximately 3-4 days later I received an e-mail from the buyer informing me that after his close inspection, he found there had evidently been a hairline break in the piece and it had been reglued.  I thought I had looked very close at this item but there is always a chance that I might have missed the hairline re-glued crack.  This item was a piece from my families estate.  I have always listed items to the best of my knowledge with thoroughness but I could have missed this.  I just don't know.  As I have stated, I have always been extra careful with my listing description and try to honestly cover all areas of information necessary per item.    Our communication has been good regarding what steps we both should look at to correct the problem.  It has been agreed by both parties that I do a partial refund.  So, this is my problem:  How do I do a partial refund?  I am at a total loss on the proper steps needed to issue this agreed upon partial credit/refund.  I would greatly appreciate any and all directions that pertain to issueing  a credit/refund  to the buyer.  Thank you so much for your time and consideration and I will anxiously be waiting for your advice/direction on completing a partial refuind/credit to the buyer.  Again, thank you. 

Member To Member Support question

Sep 3, 2015 5:51:12 PM PT

Partial Refund for Buyer

I purchased an  item


The seller stated that they were unable to test, so selling as parts, but that it worked perfectly the last time it was used. You need special paper, ink & software to use the pen, or so I thought, so that information did not seem unreasonable. As it turns out all you need is the pen, a printer and access to the internet. It appears the item is fully functional, but unusable as it is registered to it's original owner. I messaged the seller asking them to unlock it from their account. They said they couldn't and that's why it was sold for parts and that I could try the manufacturer. I thought maybe they were just being lazy, forgot login info, didn't want to for whatever reason, not all sellers care after the sale. No problem, I contacted the manufacturer, gave them the serial number and waited for them to get the sellers permission to unlink it from their account.


The manufacturer reported the registered owner refused and the item is reported lost or stolen and that I should immediately contact Ebay and open a claim. All I could figure out to do at this point is to start a return. I have the return label printed, I just need to get a proper box and bubble wrap tomorrow. The sellers only response so far to my return request is that they purchased the item from the previous owner and have paperwork stating so and that they couldn't test it, so sold it for parts as is.


Is selling something, for parts as is, some sort of get out of jail free card? It took less than 5 minutes to Google how to retrieve the serial number and contact the manufacturer. They could have done the same. A broken pen can be fixed or parts salvaged from or can even be returned to the manufacturer for a discount on a new pen. A lost/stolen pen cannot.  I would have been perfectly happy to receive a broken but lawfully owned pen. Should I take the seller at their word, eat the shipping and return it or should I take it to the police station along with the sellers name and address from the return shipping label?


The listing doesn't mention it was bought secondhand. It states last time used worked perfectly. Only the registered owner could know if it did which they now say they are not. Their only response to my return request was that they sold the item for parts as is and that the guy they bought it off of said it was his to sell. Basically too bad, so sad, not our problem. This to me calls their credibility into question. I am within Ebay's buyer protection return timeframe and used Paypal so expect the I will get the item price back minus the shipping, but I have no doubt they will simply relist exactly as before and someone else will be faced with the same dilemma.


What's the best/recommended course?





Shipping & Returns question

I recently had an unauthorized sign in and for security reasons, ebay ended all of my listings. Now having changed my password and listing the items all over again, I cannot find them when I view my account (Clicked my user and am viewing my accaount as if I'm a buyer) and only 1 out of 10 items I have up are not viewable, basically showing that I am only selling 1 item. Why is that?


to the first two answers:


1. I checked everything, they aren't there. Ebay even took down my sold listings(thankfully they were already shipped and paid etc, even contacted my buyers)


Member To Member Support question

Sep 3, 2015 4:01:51 PM PT

Item won't appear?

Hello I have a listing as a seller right now.  in description I note no zero feedback bidders, and now 2 different accounts just started today are bidding on it.


I have sent them both messages.  How do I retract their bids?


I fear they are shill bidding or planning on not paying, as this is a pre order item and will not ship for approx 6 months well beyond ebay policy.


There isnt any advantage to making a new account correct?  I also posted no negative feedback bidders.


But mostly need help retracting their bids, and blocking them.


thanks for help


Member To Member Support question

Sep 1, 2015 10:13:05 PM PT

canceling a bid as a seller.

i order dabur amla gold but sellar sent dabur amla . this items does not match  and not same price.

Member To Member Support question

Sep 2, 2015 2:06:32 PM PT

items does not match

after placing a bid on an item that had a buy it now option. can you still use the buy it now or do you go on with the auction

Member To Member Support question

Sep 1, 2015 8:10:53 AM PT


My buyer confirmed that she received the item I shipped via USPS but the Postal site has not updated in a week.  How do I get paid??

Member To Member Support question

Sep 1, 2015 11:13:12 AM PT

Tracking # not updated

I get
"You can not submit your listing due to the following problems
You're not allowed to sell internationally at this time."
trying to publish my listing.

How can I make a NOT internationally?


Member To Member Support question

Measures 8 1/2" across top

Collectibles & Art discussion

I am a fairly new seller and i sold something recently to someone who gave be an offer which i accepted. The next day they asked how much it would be to get insurance on the package (which i found odd) so i informed them that buyers have no obligation to pay insurance. They said ok and then today they said that they were buying for a friend and their friend doesnt want it anymore so they asked me to cancel the transaction. I really dont want bad feedback since i am so new but i also want them to pay for the item they won.

Selling question

hi, i just bid this item and won. but seller doesn't ship it at all. 5 days has gone, i paid and waiting.

i sent a lot of mail to him, messaged him but no return, no answer.


some friends get me wrong. there's no estimated delivery date or something like that. i paid but i still waiting seller to accept the PayPal transaction.

and the seller doesn't reply me, my mail.


what should i do?

Member To Member Support question

Sep 1, 2015 11:29:26 PM PT


Hello~!! could anyone tell me when you have to void a Shipping Label, How long does it take for USPS to refund your account? My Printer kept printing Label to small. I have 3 shipping labels that I voided out. Waiting for refund from USPS.Thank You, Dan  

Member To Member Support question

Sep 1, 2015 9:37:41 AM PT

Voiding Shipping Label

I want to be able to list more items for sale but every I click request selling limi increase I get an error. what if any other ways is there to request higher selling limits? Also will ebay increase the listings without me automatically?

Member To Member Support question

Sep 2, 2015 10:29:33 PM PT

how to apply to increase selling limits

Long story short I sent an iphone from chicago to the ukraine using a usps label printed through ebay and the guy supposedly never received it so he filed a case and ebay ruled in his favor. The ukraine is on the eligible list of countries and the item should have been eligible so am I actually screwed or was it covered by the global shipping program?


Edit: The buyer also requested that USPS be the shipping method if that makes a difference.

Member To Member Support question

I had to reprint a shipping label for and item, and now I have been charged twice for the shipping fee


How do I get one credited/cancelled?



Member To Member Support question

Sep 1, 2015 10:10:42 PM PT

Double Charge on Shipping

Im below standard for the last 4 month. I have all my cases closed and refunded. How i can do that to improve my seller performance???

Member To Member Support question

Sep 1, 2015 1:37:43 PM PT

Seller Performance

My buyer shipped the item to a international shipping company, not their residence, and will not acknowledge the sale till said company gets it to them. The buyer confirmed via message that the package had indeed safely arrived with Borderlinx - the international shipping company.


I do not want to be held liable for any damage or mishandling that may happen to the package on their part. This is also keeping me that much further from recieving my funds due to the buyer prolonging leaving feedback or anything like that. 


Is there anything I can do?

Shipping & Returns question

May be stupid question but Iam new to ebay and I just want to double check, I didnt think about sales tax until my item sold and i was filling out

the invoice My Item sold is mine and used.. I charge shipping and handling and put it on my discription, but did even think about taxes, if I dont charge sales tax will I have  to pay.? (I wouldnt think so but just being sure ppl).

Selling question

Item# 161782694751 T- mobile LG G4


  I just found out today that the LG G4 , I bought on Aug2 from Ebay is still under installments. 8 remaining installment balance of $  524.79. The seller did not mention on the listing at all. The T- mobile customer service said I have to settle the balance on the device first before they can unlock the phone for me. What should I do? Will I get my refund. Thanks.

Bidding & Buying question

Sep 2, 2015 9:14:45 AM PT

the device is still under installments



I bought the display 331532200040. He came broken.


The seller promised to make the change, if I close my refund. The seller said that he had sent me a new display, but after 2 months it is not nothing come. What i can do?

Member To Member Support question

Sep 3, 2015 12:47:42 AM PT

The seller do not make replacement

Anyone heard of this guy?

He has an "offer", too good to be true, but something seems wrong.

Comments appreciated.


B Curtis

Member To Member Support question

Good Afternoon, 


I am a first time seller and was wondering how was the shipping that shows up on ebay is calculated. Once the buyer pays the item would that autocreate a shipping label that i print or do i go to local post service and pay for it there?


Thank you in advance.

Member To Member Support question

Sep 2, 2015 11:23:33 AM PT

Shipping (1st time seller)

Hi, I have some ebay bucks i want to use to purchase an item but on the payment page there is no option to use it. Just redeem  code and apply button.

Member To Member Support question

Sep 1, 2015 10:49:03 AM PT

How do I use my ebay bucks?



so i oredered an iphone icloud unlock servce from a seller and he is a  new seller and i saw that he had 50+ sold item so i went ahead and ordered the service but after ordering he saying NOT to contact him till 21 days where the estimated delivery time clearly says Sept.9th 2015 !!!


So i am a bit upset and basically want a refund without the purchase. I used Paypal and was wondering if its possible to get my money back from this new seller ?




Payments discussion

Is there anything you can do to get members to leave you feedback after the sale and delivery of an item without sending them messages begging for feedback lol ? we are new to ebay and need the feedback 


Member To Member Support question

Sep 3, 2015 10:24:44 AM PT




Okay, I know it's a scam, I actually harass these people on Craigslist for amusement. What I wonder is how the listing is mostly real Ebay, for example, most of the links take you to Ebay. The link to the seller is or was a real Ebay account.

Member To Member Support question

Sep 2, 2015 12:12:49 PM PT

How does this scam work?

I started return process on item I received as it arrived faulty, wouldnt turn on and stay on. I printed the return label - attached and today received confirmation via courier wensite that it has been delivered. Tracking history shows : DELIVERED - no signature. IN return request details on Ebay it stil shows in transit - ? What do I need to do now to make sure Ebay knows item has been received by the seller ? I`m bit worried with the no signature comment on couriers website but it is confirmed as delivered. Thank you for your time and help.

Shipping & Returns question

Sep 4, 2015 4:00:37 AM PT

Returned item to the seller

Hello . I am very worried. Seller tropical_mobile, had to send me "Samsung Galaxy Note 5 Duos SM-N9200 Octa 16MP (FACTORY UNLOCKED) 32GB" 31 August / 1 September . I'm worried , because Gone from his store all positions ! Please help me .
I have paid for the device and shipping. "tropical_mobile" had to start sending smartphones 31st August. I did not get the tracking number . To the question " When you send my phone ?" "tropical_mobile" told "to leave a phone number to call . " 

Member To Member Support question

Sep 2, 2015 12:17:20 PM PT

I am very worried

I need som help or assurance. eBay contacting me letting me know that the last purchess I made was that The seller was compromised. So thE payment went through. And I used PayPal, so I am not overally concerned about the money, as I am with the fact this person has my name and address. Help what should I do? Or does Ebay keep my information safe. I have no way of really getting a 100% answer from them.

Member To Member Support question

Sep 3, 2015 11:44:49 PM PT

Is my information safe?

I received a purchase that did not include all the items listed in the description. I immediately opened a return, but the seller contacted me and said they would ship out the missing item the next day so I closed it back down. It has now been over two weeks with still no sign of the item or any word from the seller. I cannot reopen the request, so am I simply out of luck for the entire situation?

Member To Member Support question

Sep 2, 2015 7:08:14 AM PT

Reopen a Return

Does anyone know what this showstoppers dolls name is? When was she made?

Dolls discussion

Sep 2, 2015 8:11:07 PM PT

Showstopper doll help

when I purchased an item I added a message that it must reach me by a certain date (ties for a wedding)the timescale was in fact 2 days prior to this day, then i find that they were not dispatched until 4 days after order so i didnt get them in time, now i want a refund which they have agreed but they will not pay the return postage, why should i be out of pocket through thier incompetance?

Member To Member Support question

Sep 3, 2015 1:33:42 PM PT

return charges for postage.

I had an item listed and a woman sent me a message asking for a lower shipping cost.  I told her I couldn't do that as the item was heavy.  A couple weeks later she contacted me again and offered me a lower price.  I messaged her back giving her a counteroffer a little higher.  She asked if she could pay in two weeks.  I told her that I would be willing to pull the ad for the two weeks and when she was ready, she could message me and I would list is as a Buy It Now at the agreed upon amount. (There were quite a few back and forth messages but I am making this short)  I was very clear about the price I would take and I even got her zip code and figured out exactly how much shipping would be for her.  She agreed to all of it and said she would contact me when her money came in in the two weeks.   As agreed, two weeks later, she contacted me saying she was ready.  I sent a message with the agreed upon amounts to confirm with her but didn't get a response.  The next morning I heard from her saying she was ready to buy.  I listed the item at the agreed upon price and shipping and waited for her to buy.   A little later, she sent me a message saying that she thought she remembered that we agreed on a flat price of $50 (it actually came out to be $56 and change) and she was going to check the messages to confirm that she was right.  I went ahead and copied and pasted the messages where I had clearly stated what I was willing to sell for in a message to her.   I never heard back from her again.  She didn't respond, she didn't politely back out, she just disappeared.    I feel that I bent over backwards to help her to be able to buy the item that she really wanted even to the point of not listing it for 2 weeks so she could save her money up.  I have proof that she agreed to the transaction, then she stiffed me with no word.   Is this legal?  Is there a way to give her a bad report as a **bleep**py buyer?  Or am I just an idiot for trying to be a kind and helpful seller?   I have all the copies of our communcations to prove that she agreed.  Will this help?  Is there a place to report this and if so, where do I do it?   I am relatively new at selling on Ebay so don't know everything I need to know, obviously.

Member To Member Support question

Sep 3, 2015 12:26:16 PM PT

Buyer backed out after agreeing to a price

On August 22nd I purchased an item from a seller that specifically stated the item was in stock and ready to ship. After a few days of not hearing from the seller I sent him a message asking for shipping status. It took several more days and couple of emails to get an answer. He stated the item was not in stock and that he would not get more until the end of September. He offered several options including a full refund but I opted for a 50% refund and wait until the item was back in stock and he'd ship one out as soon as he got them in. After several days of waiting for my partial refund I had to contact him again and this is what he replied.



We spoke to eBay, and if we issue the partial refund now, we won't be able to print a Shipping Label for the order. So, the partial refund will go into effect as soon as the item ships out.

I have notated the Account and Order to ship via Expedited, and to issue a Refund worth = $44.99 back to your PayPal Account.

Have a great day!

Thank You,

Does this sound legit or should I just request a full refund?



Member To Member Support question

Sep 2, 2015 3:13:35 PM PT

Item purchased not in stock

I bought an item today from a seller in China. Made immediate payment. Within an couple of hours it was marked as sent, along with a China Post "LK" prefix tracking number. About an hour after it was marked sent, I see in my purchase history that the item has been removed AND the user is no longer a registered member of Ebay. 


This seller had a decent feedback score, only a few negs out of over 500 sales since mid 2014, so I felt confident making the BUY IT NOW puchase... but now... don't know what to do, this has never happened to me before. Do I wait 30+ days to see if its actually been sent or do I file for a refund immediatly? Also If I file immediatly, what do I use as the reason since I can't say I haven't recieved it yet... it was only marked sent today?


And finally, if I do immediatly open a case for a refund, how long can it stay open? I mean will Ebay say since its coming from China wait 30 days to see if it arrives, and then oops... my case automatically closes with no resolution and I lose my money anyways?? Thanks for any advise

Bidding & Buying question

The postage label tab has changed to a shipping tab and American parcel company information comes up and also in red writing my address is not valid to ship from?


Member To Member Support question

Sep 2, 2015 10:46:57 AM PT

postal information

I was emailing with someone on craigslist about a vehicle, she stated that she was living out of state with the vehicle and easily negotiated the price down 1000$. Then, she said she needed my full name and address. I then received an email from "eBay" stating the transaction, and telling me I needed to reply with the card numbers of prepaid cards with 500$ each. 

I love the car, but this sounds like a scam. 


Payments question

ive started listing like a mad women!!  i went from about 10-20 items a month to trying to make a goal of over 100 listings.  Its cost me a small fortune as my sales are about zero and my invoices due are almost $100.  I guess i have to think of it as capital.  I did notice however that i seemed to have sold more with less listings?   is thier any loops or red tape involved in this abundance of listings i randomely startred to do or is it just a slow season for sales?   any advise would be great.  

Starting an eBay Business question

Sep 2, 2015 7:42:41 AM PT

when will sales increase

If I am going to sell one dollar items and ship it via standard shipping, how can I upload shipping info? Providing that there is no tracking number!

Shipping & Returns discussion

Sep 3, 2015 10:36:40 PM PT

standard shipping info uploading

I am relatively new to selling on eBay and love it so far.  My question relates to selling and receiving bids from buyers who have no rating and have signed up the day of the auction and bid extremely high amounts so as to scare all of the other potential "honest and genuine" buyers from bidding?  Please let me know your thoughts on this.  I think it would be a great service to both buyers and sellers if both parties are "Pre-Qualified" somehow through eBay and PayPal...??

Member To Member Support question

Sep 3, 2015 7:41:28 AM PT

Buyers Who Are Scammers

I asked two brief questions about the item - then went to purchase - and it says he is not accepting bids from me???? **bleep**?

Member To Member Support question

Sep 2, 2015 6:31:17 AM PT

Buyer will not accept a bid from me


How do I find what has sold on ebay in the past?


Thank you

Selling question

I made a purchase from a seller and paid for it via PayPal. They refunded me for the item as [they claimed] the item had sold the prior week and the item wasn't supposed to still listed. No problem - I understand these things happen. But now the item shows up in my "Unpaid items" section of My eBay. the refund has clearned already via PayPal.


Is this normal for a refunded item to show up in one's 'unpaid items' section?

Member To Member Support question

should I refund a buyer for the original shipping cost as well as the price of the item?

Member To Member Support question

Sep 1, 2015 8:44:04 AM PT


There used to be a site called "want it now" when people were looking for specific items.  I can't find it.  Does EBAY still have it? thanks, Pat

Tools & Apps question

Sep 3, 2015 6:27:31 AM PT

Where is the "want it now" site?

I probably should have waited until the first of the month because now I am confused on my fees.  I opened my store on August 30th and on August 31.  I was charged the month to month fee of $19.67.  So did I pay that amount for the month of August or am I now paid up for the month of September.  I called but am still a bit confused.  I am not clear if I will get another invoice during September.  If they are billing me a month forward does that mean when I quit I still have a month left or would I get a refund.  As you can tell, I am confused.

Member To Member Support question

Hi All


I am trying to upload my products to the catalog in bulk. I am using file exchange option for this purpose. Below are the steps I am taking.


1 - Generating category specific template

2 - Filling fields

3 - Uploading that file to ebay (using CSV manager)


When i upload file, it takes some time to be processed. When i download the processed file, the file is empty. I've tried any possible scenario to make it work but no luck.


See the attachment.


Any one could help? Thanks in advance



Tools & Apps question

does the 80 free listing promotion on auctions apply to all sellers

Selling question