@div_style wrote:
SNADs rarely happen when the buyer gets exactly what s/he expected, and making that happen is fully upon the seller.
Oh, if only that were true.
Got a snad.
Buyer told me that I should be ashamed for selling a broken piece of junk just to make money.
They were expecting the item to be in near new condition. For $27.50(including shipping) they were expecting to get an item, that with no defects, would cost $136 + shipping.
The item was usable. Had the same defect as the 20+ other listings on eBay for the same item. Required an alternate installation method just like the other 20+ listings for that item.
Detailed photos were in the listing. One photo sent by the buyer was showing the exact defect shown in the photo in the listing.
The defect was stated in the description in 2 places.
The buyer insisted that no photos were provided in the listing, and said that it was not stated that there was a defect. The buyer was either a bold faced liar, or had serious issues viewing the listing on whatever device they were using.
The buyer (feedback of 5) told me that they had a very good, long standing relationship with eBay.
Then a guy buys a clearly listed Honda part for his Toyota because eBay displayed it when there was a (0) for the Toyota part when he searched.
Got one coming back now.....
Defective........release latch makes a noise when power is applied.........
well, that's how it works.
Had a buyer state right in a return request that it was most certainly his error that he got the wrong item, as when looking at the listing after the item did not fit, it clearly was not for his vehicle. The choice of "wrong item" in the return automatically makes it a seller error. eBay allows for no reversal of that choice, but do keep in mind that when the buyer wants to change from "remorse" to "SNAD"(even when messaging has a clear admission of buyer error), it's a slam dunk. No problem.
Does not always work to be a seller with good descriptions.
I expect to stay below the mark for increased FVF's, but still get bitten by the lost shipping in both directions every time.
