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Traffic Month Questions - Ask Your Question about buyer traffic

All,

 

Throughout June, we’ll be sharing insights on how eBay brings in potential customers and keeps buyers coming back.

Find this content, including breakdowns of how we run our business and chats with eBay leaders and sellers, across eBay for Business FacebookYoutubepodcast, and eBay Seller News Announcements.

And we want your questions as part of the conversation. You can post your question on the Traffic Month forum.

 

In Week 5, we’ll respond to your top trending questions with a series of content.

The four weeks of content are: eBay MarketingGoogle ShoppingSocial Media Marketing, and the eBay Partner Network.

Share your questions, and upvote those you want us to answer.

 

Thanks for selling on eBay. 

 

Brian

Join us at eBay Open this September! eBay.com/ebayopen
Message 1 of 25
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24 REPLIES 24

BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE

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Message 16 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE

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Message 17 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE

I have buyers that would like to requesta  total but can't if volume discounts are on the listings.  I have lost sales due to this policy.  Adding volume discount encourages more sales according to eBay, but by not also allowing the buyer to request a total, the shipping ends up being mulitples of the item cost and I have to plead with them to buy it and that I promis to refund the shipping difference.   What a horrible policy to have.  Change this and my buyers will return.

Message 18 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE


brian_burke@ebay wrote:

And we want your questions as part of the conversation. You can post your question on the Traffic Month forum.


Doesnt look like some folks are grasping the fact that this thread here in Selling is not where you post the questions. Would have been better to just post the announcement here and then lock it.

Message 19 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE


@itsjustasprain wrote:

brian_burke@ebay wrote:

And we want your questions as part of the conversation. You can post your question on the Traffic Month forum.


Doesnt look like some folks are grasping the fact that this thread here in Selling is not where you post the questions. Would have been better to just post the announcement here and then lock it.


I'm thinking you're right.

 

There are (including this one) 20 posts here, some completely unrelated.

 

On the Forum, there are total of 17 questions, including some duplicates. 



VintageCarMagazines

Message 20 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE

My question is why did you disappear from the managed payments thread? eBay as a company has done an impressively bad job communicating changes that will affect sellers within literal weeks time. Even when you did reply to questions you disappeared and came back with an apology because you were working on your house improvements. It's great to see how dedicated eBay is to communicating with sellers for a change we'll be forced to deal with (short of moving on altogether which is fairly appealing at this point).

Message 21 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE

answers are on the Announcement board..........

 

Might be a good idea to post the place to find the answers on the Traffic board.............

Message 22 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE

^^^^THIS^^^^

 

It's odd that the results don't get communicated here or on the Traffic Board.

 

It's mostly explanation and clarification with a couple of replies about things being worked on. 

 

.....and they got my user name wrong.



VintageCarMagazines

Message 23 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE

Thank you so much for letting me know MR,Brian

Message 24 of 25
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BUYER RUINED MY ITEM AND I WAS FORCED TO GIVE A FULL REFUND. I'M DONE


@dhbookds wrote:

answers are on the Announcement board..........

 

Might be a good idea to post the place to find the answers on the Traffic board.............


Link to the answers: https://community.ebay.com/t5/Announcements/Traffic-Month-Answering-the-top-10-trending-questions-ab... 

 

Cant help noticing that the post from @gamersbaystore was chopped down to only that portion of the post that could be conveniently answered with a copy and paste response that was no better than a canned reply from customer service. The really tough questions asked in that post were ignored and deleted.

 

All in all that looks like maybe 45 minutes of effort in knocking together a reply to questions that have been building for a solid month. I expected more.

Message 25 of 25
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