Buyer asked why I don't ship to their State???

[mr_lincoln]

There is a first time for everything and I suspect some inexperience on the part of the Buyer might be the problem.

I recently had an auction end and I sent the invoice.  Shortly thereafter I received a message asking why I don't ship to their state?

I took a screen shot of the invoice and responded but still was miffed about what they might be seeing at their end that would indicate I don't ship to their state?  I've heard nothing back from them ...

Has anyone else run in to this?

[a_c_green]

Which listing was it, and which state is involved? I think Alaska/Hawaii can be excluded if a seller so desires.

[heakal-54]

Ask them for a screenshot?

[fern*wood]

Did they buy more than one thing?  I'm wondering why you would send an invoice to begin with.

[soh.maryl]

Per one of your train car listings, you do not ship to US Protectorates, like Puerto Rico.

Could that be the problem? 

[mr_lincoln]

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@a_c_green wrote:

Which listing was it, and which state is involved? I think Alaska/Hawaii can be excluded if a seller so desires.

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Sold item = 333640612980

State = TN

I ship to AK & HI

[mr_lincoln]

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@heakal-54 wrote:

Ask them for a screenshot?

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In my message to them I asked them to tell me what they are seeing and I sent them a screen shot of the invoice.

[mr_lincoln]

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@fern*wood wrote:

Did they buy more than one thing?  I'm wondering why you would send an invoice to begin with.

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They only purchased one item.  Auctions will often have a live "Send invoice" button after then end.  In this particular case the Seller actually sent a request for an update total.  When I looked at the invoice there was NO postage on it nor was there any state designated for the Tax purposes.

[mr_lincoln]

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@soh.maryl wrote:

Per one of your train car listings, you do not ship to US Protectorates, like Puerto Rico.

Could that be the problem? 

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I don't think so, that's the way I've had my account set up for several years.  I do however ship to military base addresses if memory serves.

[mr_lincoln]

@soh.maryl, @fern*wood , @heakal-54 , @a_c_green 

Okay, do any of you know if a Buyer does not have a PayPal account and tries to purchase with a credit card from a Seller who only accepts PayPal if something like this might happen?  They would be blocked from purchasing?  The Buyer is an (0) ID so it is quite possible they don't know what they are looking at or doing ...

[a_c_green]

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@mr_lincoln wrote:

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@a_c_green wrote:

Which listing was it, and which state is involved? I think Alaska/Hawaii can be excluded if a seller so desires.

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Sold item = 333640612980

State = TN

I ship to AK & HI

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Huh. Well, I got nuthin'. Your buyer has a feedback count of 4846 and has bid on over 100 auctions this month alone, so I think we can rule out newbie status as a possible reason here. I'm thinking it might be a transitory payment glitch that disallows the payment and tells the buyer that the seller (you) cannot accept payments.

I experienced that one first-hand in my buying account last month, and after trying all kinds of workarounds, I gave up and tried it again about 6 hours later... at which point everything went through normally.

You might just need to get more details or a screenshot from the buyer here. At least he's not a newbie, so you might be able to get some clear answers about what is going wrong at the present time, compared to what should be happening.

[a_c_green]

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@mr_lincoln wrote:

The Buyer is an (0) ID so it is quite possible they don't know what they are looking at or doing ...

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No, he isn't, although there's an unrepaired bug on the Sold Items page that fails to retrieve the feedback count under some circumstances, showing a zero instead. 

[fern*wood]

I've seen a couple threads this morning claiming they can't pay, so it may be just another ebay glitch that spits out a garbage reason for the problem.

[fuzzface50]

I was thinking the same thing as Fernwood when I saw other threads about not being able to pay,  another famous ebay glitch or another theory I had was when does this new ebay managed payment actually start?  Does this have something to do with this change over going so smoothly? I can see ebay starting to make changes and not realize they are disrupting and causing other issues.

[city*satins]

You could invoice again but before submitting it, manually enter a shipping amount.

I've not idea about the tax section, however.

Invoices can be sent and then sent again with changes, whatever the most recent change is will be shown when the buyer clicks PAY FOR MY ITEM