eBay

dhbookds · ‎07-03-2018

During the past few weeks, a number of technical issues have impacted the selling experience on eBay for some sellers. We sincerely apologize for any inconvenience these issues may have caused. We have resolved the most critical issues and are working diligently to solve all of them as soon as possible. Please know that we are committed to ensuring a world-class selling experience.

We have been assured of this many times and hope, as much as you, that the issues are resolved. However, since there is no place to view what ebay recognizes as the issues, we have no idea what to expect.

Our goal is to provide you the best platform for your business. In order to reduce the likelihood of technical issues occurring in the future, we are reviewing our testing and implementation practices and instituting an enhanced oversight process for all technical changes that may impact you.

It would be nice to know how and IF you are including sellers in the review process.......too many times it seems there is no real understanding of the selling process and the inherent problems which can vary according to seller practice.....A seemingly innocuous change to the title of a sold or unsold email message can screw up some sellers who use the title information for various reasons..

While many sellers were unaffected by the technical issues, we know any interruption to you is frustrating. We appreciate you letting us know through our community platform.

Perhaps you could return the favor by listing problems of which Ebay is aware and working on and giving up a heads up on tests and changes so we DON"T have to waste our time posting and trying to figure out what is a glitch and what is intended.......

Again, we apologize for any inconvenience the technical issues may have caused you.

That IS appreciated........ but as is so often said in varying ways.....the proof is in the pudding.......and corrections to the way the problems are handled would be much more appreciated....

Thank you for selling on eBay.

Sincerely,

Bob Kupbens and Mohan Patt

Announcements

tunicaslot · ‎07-04-2018

@roadking5555 wrote:
@jaaron7 wrote:
Agreed. It would be extremely helpful to let the community know which "critical issues" have been resolved in their mind and which ones ebay is "working diligently to solve as soon as possible"?

@tunicaslot wrote:
I appreciate the message - but I do wish they'd list what they think the problems are and then we can add to the list as I'm sure they've missed some.

I think it would be easier for them to start a list of what IS working, you know...things like Ad's are correctly displaying everywhere we search or go, eBay monthly invoices are always timely and are glitch free. Just to name a few.

I posted a glitch list in another topic, it got so long I had to stop. I think one thing has been fixed off that list (eBay bucks), only took a couple of weeks.

It's hard trying to keep the faith. But I guess we trudge on.

But even their invoices are not glitch free. I received my invoice today and wondered why it's so high as I haven't sold as much this past month - well - they forgot to charge me for my store subscription in May - so added it on to June's bill. So unfortunately it's not glitch free.

lloydsteventaylor · ‎07-04-2018

on my previous bill they charged me for 2 store subscriptions for a month each. i had upgraded my subscription and they charged me for 2 months, one for a starter store and one for a basic store.

lloydsteventaylor · ‎07-04-2018

no prorating on either one.

lloydsteventaylor · ‎07-04-2018

i dont mean to be negative, but i am finding that Ebay cannot do even a very simple thing without messing it up.

roadking5555 · ‎07-04-2018

@tunicaslot wrote:
@roadking5555 wrote:
@jaaron7 wrote:
Agreed. It would be extremely helpful to let the community know which "critical issues" have been resolved in their mind and which ones ebay is "working diligently to solve as soon as possible"?

@tunicaslot wrote:
I appreciate the message - but I do wish they'd list what they think the problems are and then we can add to the list as I'm sure they've missed some.

I think it would be easier for them to start a list of what IS working, you know...things like Ad's are correctly displaying everywhere we search or go, eBay monthly invoices are always timely and are glitch free. Just to name a few.

I posted a glitch list in another topic, it got so long I had to stop. I think one thing has been fixed off that list (eBay bucks), only took a couple of weeks.

It's hard trying to keep the faith. But I guess we trudge on.

But even their invoices are not glitch free. I received my invoice today and wondered why it's so high as I haven't sold as much this past month - well - they forgot to charge me for my store subscription in May - so added it on to June's bill. So unfortunately it's not glitch free.

Dang...just when I thought there was some light at the end of the tunnel...it's a train!

hillbillymedia · ‎07-04-2018

@tunicaslot wrote:
@roadking5555 wrote:
@jaaron7 wrote:
Agreed. It would be extremely helpful to let the community know which "critical issues" have been resolved in their mind and which ones ebay is "working diligently to solve as soon as possible"?

@tunicaslot wrote:
I appreciate the message - but I do wish they'd list what they think the problems are and then we can add to the list as I'm sure they've missed some.

I think it would be easier for them to start a list of what IS working, you know...things like Ad's are correctly displaying everywhere we search or go, eBay monthly invoices are always timely and are glitch free. Just to name a few.

I posted a glitch list in another topic, it got so long I had to stop. I think one thing has been fixed off that list (eBay bucks), only took a couple of weeks.

It's hard trying to keep the faith. But I guess we trudge on.

But even their invoices are not glitch free. I received my invoice today and wondered why it's so high as I haven't sold as much this past month - well - they forgot to charge me for my store subscription in May - so added it on to June's bill. So unfortunately it's not glitch free.