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Current known technical issues - updated as of 8/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't select items to promote.

I keep getting an error when I select items to promote. Error message "Sorry, something went wrong. Please reload the window." Reload doesn't work....

Garage

I buy quite a few car parts and accessories for my car here and realize that I have a lot of returns due to the fact it says what I purchased fits my car when it doesn’t and the reason is you don’t have my exact make and model. My car is a 2012 mazda...

Trouble listing! Will not save variation changes!

What do I do after finishing 14 variations,get to the bottom of the page click save,and it never loads?Just the circle around and around!!If I leave the page I will lose 45 minutes work!!!Can anyone help??

Editing photos circle of death

After uploading photos, then using the edit tool to brighten, sharpen etc. the pics the 1st 3 roll right thru,as they should, however any more than 3 pics, you get the circle of death and fails to pull pic up or to be edited, if it does it takes fore...

ebay vs ebay motors

Many sellers nor buyers realize that there are two ebays...ebay and ebay motors. As common sense would dictate that both operate under the same processes...they do not. On the ebay side when a buyer enters your store and purchases more than 1 item, l...

Why are my authentic Labubu listings removed within 2 hours? Technical issue?

@community_team I’m experiencing a very frustrating issue and I hope someone can help or share advice. Every time I list Labubu items (both dolls and even Labubu doll clothing), my listing gets removed automatically within 2 hours under the “cou...

Verification keeps failing, but I've already confirmed my identity multiple times

My payouts are on hold, and I'm being asked to verify my details again. I've already done this several times. What's going on, and how can I resolve this?

AI ISSUES

Also as I set here revising and updating items, I have began noticing that Ai has been taking upon itself to fill in the description areas incorrectly...example on a barclay toy car when revising this item as I go through and double check what WAS in...

More glitches - Unable to promote listings - Error message

Just listed 53 new items and getting an error message when I try to promote them. Cleared cache/cookies. Reopened Chrome browser - same error still. I don't use any other browsers."Please reload the window" does nothing doesn't make any difference.Wi...

iOS can’t add photos to existing listing

Having created a listing I cannot add any new photos. I am able to select them but this does nothing, I’m returned to a view which with a camera and none of the selected files have appeared. Please fix this, otherwise I need to recreate all my listin...

Active listings page bug?

My active listings page just started displaying listings differently. Occurring on both desktop and app. I have listing sorted by watchers first, then eBay defaults to new listings after. Well, now new listings are not what is being displayed after w...

eBay Email Bug

emails every notification regardless of settings bieng all unticked. Fix.it.

Error Blocking Listing Under $2,500 Limit

Hello,I am trying to list an item priced at $550 USD, but I keep receiving the following error message:“It appears you're listing an item valued at or above US$2500 with shipping to the US. According to our eBay Seller Listing Policy, this item can't...

Simplify your sign-in - How to turn off message?

I've seen this message for three days now and I click "Skip for now". It shows every time I login. How do I skip it forever? I don't want this. It will just make me click more than I already am. You already ask me to go through 5 prompts sometimes. W...

iPad Pro and iPad Air Ebay Live Screen small and will not display properly on app

Hi all! I have deleted, updated and cleared cache, when I join an ebay live show through the app it does not display the whole screen and if I try to pinch or make bigger it takes me to another show. It worked fine on Monday. I logged in Thursday aka...