eBay

dhbookds · ‎07-03-2018

During the past few weeks, a number of technical issues have impacted the selling experience on eBay for some sellers. We sincerely apologize for any inconvenience these issues may have caused. We have resolved the most critical issues and are working diligently to solve all of them as soon as possible. Please know that we are committed to ensuring a world-class selling experience.

We have been assured of this many times and hope, as much as you, that the issues are resolved. However, since there is no place to view what ebay recognizes as the issues, we have no idea what to expect.

Our goal is to provide you the best platform for your business. In order to reduce the likelihood of technical issues occurring in the future, we are reviewing our testing and implementation practices and instituting an enhanced oversight process for all technical changes that may impact you.

It would be nice to know how and IF you are including sellers in the review process.......too many times it seems there is no real understanding of the selling process and the inherent problems which can vary according to seller practice.....A seemingly innocuous change to the title of a sold or unsold email message can screw up some sellers who use the title information for various reasons..

While many sellers were unaffected by the technical issues, we know any interruption to you is frustrating. We appreciate you letting us know through our community platform.

Perhaps you could return the favor by listing problems of which Ebay is aware and working on and giving up a heads up on tests and changes so we DON"T have to waste our time posting and trying to figure out what is a glitch and what is intended.......

Again, we apologize for any inconvenience the technical issues may have caused you.

That IS appreciated........ but as is so often said in varying ways.....the proof is in the pudding.......and corrections to the way the problems are handled would be much more appreciated....

Thank you for selling on eBay.

Sincerely,

Bob Kupbens and Mohan Patt

Announcements

ittybitnot · ‎07-03-2018

Perhaps you could return the favor by listing problems of which Ebay is aware and working on and giving up a heads up on tests and changes so we DON"T have to waste our time posting and trying to figure out what is a glitch and what is intended.......

THIS ^^^^^^^^^^^^

Unfortunately, I sometimes feel that nobody knows that something is NOT functioning until they are told by the users of the platform. At the same time what is "intended" has adverse consequences unforseen in advance. They post these "intended" things year round, and they are announced or covered in any sort of announcement.

Consequently, it is hard to tell which is which or they are one and/or part of the same. Sort of like trying to build a business on quicksand where often it appears that change is made simply for the sake of change.

jason_incognito · ‎07-03-2018

I feel so much better after this announcement!

It was much appreciated!

Now how about fixing them!!!!

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

jason_incognito · ‎07-03-2018

They have to know that this is gonna go over like a lead balloon.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

tunicaslot · ‎07-03-2018

I appreciate the message - but I do wish they'd list what they think the problems are and then we can add to the list as I'm sure they've missed some.

jaaron7 · ‎07-03-2018

Agreed. It would be extremely helpful to let the community know which "critical issues" have been resolved in their mind and which ones ebay is "working diligently to solve as soon as possible"?

@tunicaslot wrote:
I appreciate the message - but I do wish they'd list what they think the problems are and then we can add to the list as I'm sure they've missed some.

bigoljim47 · ‎07-03-2018

I want to know what was fixed. I am on day 2 of a sale and nothing has sold. I must be invisible. So how about fixing the search problems, how about fixing your algorithem, how about fixing counters. It seams nothing has changed on my end, still sales are slim to non.

busygirl75567103 · ‎07-03-2018

How about they refund us some money or have unlimited free listings all month? They hold sellers to hard to meet standards and ding us on everything. Why aren't they held accountable when it impacts our business?

magicjohnsonsvariety · ‎07-03-2018

I like this line,

"We are reviewing our testing and implementation practices"...........

I worked for the government, and this language usually means the forming of special commitees that will take about 10 years to make their final report.

I appreciate the announcement, but may I suggest letting your customer service reps know what's going on.....after all, they should be the first to know things, not the last.

pburn · ‎07-03-2018

What gets me is that a company as old as eBay doesn't know how to beta test.

I worked in a small, State-government agency that had four people in the IT division. We had our own computer program written in-house by that staff. They tested and retested any enhancements or new components both ad infinitum and ad nauseam. Then they had some users do the same. By the time they rolled something out, it worked perfectly.

I know the scale does not compare--by any means--but c'mon.

reallyhardtofind · ‎07-03-2018

I'm sick of the updates. Fix the site and focus on getting sales back. The constant changes are driving customers away.

mr_lincoln · ‎07-03-2018

@dhbookds I missed the video that day ... have not tried to view the link to replay it (even if there is one). When issues stop being posted on The Community then I will know for sure that all that was said is true ...

Best regards,
Mr. Lincoln - eBay Community Mentor

gew6463 · ‎07-03-2018

DH, I feel much better now that you posted this. I thought it was another glitch when I read their announcement and there was nothing more than "we're sorry...we are working on it...technical issues...we are reviewing." I thought surely there had to be more detail..?? Now you've clarified there indeed was not. I am really hoping 'they' think the issues needing fixing are the same ones 'we' do. This could take a while.

tunicaslot · ‎07-04-2018

They better hope they get something fixed before the Ebay Open in 3 weeks - cause it won't be so grand from what I'm hearing from those going. They are very upset with all these glitches. Ebay employees better stock up on Excedrin cause they have alot of explaining to do.

gew6463 · ‎07-04-2018

Oh boy, that should be interesting! At least they will (hopefully) be able to get some real answers beyond what we have gotten so far, on a myriad of issues. And face-to-face may be the best way to address the markdown manager issue. A seller mentioned in another thread that a CSR told them that Ebay is reconsidering aspects of the MM policy, but I am leery of believing that. I'm sure they are getting swamped with calls, and frankly may just be trying to fend sellers off at this point. I kind of feel bad for the CSR's having to be stuck in the middle of it. That can't be an easy job.

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

Thanks, Bob

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