11-03-2020 07:37 AM - edited 11-03-2020 07:40 AM
I wanted to start a topic here as a reminder and way to keep tabs on this issue that was brought up by @my-cottage-books-and-antiques in the weekly chat on October 21st. https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-October-21-1-00-pm-PT-Gener...
The eBay for Business Podcast transcript from October 20th seems to indicate the TRS Quarterly Promoted Listings Credit is going away at the end of 2020. eBay Head of North America Advertising Scott Kelliher said:
Many of us were alarmed when we saw this section of the Fall Seller Update that seemed to also indicate that Promoted Listings Credits were going away.
When we asked for clarification, we were told that was a "mistake" and should be disregarded.
It has been two weeks now since this was brought up in the chat and we still don't have a clear, direct, definitive answer as to whether or not the TRS Promoted Listings Quarterly Credits are being discontinued after Q4. It also leaves open the question as to whether he was speaking only of the TRS credit, or if the additional quarterly credits for Anchor & Enterprise level store subscribers are also "going to end."
tyler@ebay brian@ebay brittanie@ebay @podcast_team - What exactly did Mr. Kelliher mean and why are sellers being left in the dark here?
If it is eBay's intention to discontinue this benefit, that needs to be communicated to sellers clearly, directly and in a timely manner through official communications channels.
Changes like this are far too important to be the kind of thing you would only find out if you listened to the podcast or happened to be in the weekly chat when it was brought up.
We need answers now, as it may affect sellers' Promoted Listings strategies and decision making for Q4 and beyond.
If the additional credits for Anchor & Enterprise store subscribers are also ending, that needs to be made clear ASAP as well. That credit may be a factor sellers take into consideration when assessing the "value" of those store subscriptions and whether or not the benefits are worth the cost. If that credit is taken away, that would be a material change in the terms of those store subscriptions.
11-04-2020 09:26 AM
Hi @valueaddedresource - I agree with you, and have requested more information/clarification. I don't have an update to share at this point in time, but I appreciate you following up!
11-04-2020 09:36 AM
Just want to say, I also appreciate you following up.
11-04-2020 09:47 AM
have you checked with this guy..........since he's the one that said it?
eBay Head of North America Advertising Scott Kelliher said:
11-04-2020 09:48 AM
@my-cottage-books-and-antiques wrote:Just want to say, I also appreciate you following up.
@my-cottage-books-and-antiques - thanks for bringing it up originally in the chat. 👍
I had not watched/read that episode of the podcast and had no idea it had even been said. If you hadn't asked about it, I probably wouldn't have found it on my own.
11-04-2020 11:24 AM
11-04-2020 12:36 PM
That's a shame they won't even give you an answer.
11-04-2020 12:52 PM
tyler@ebay wrote:
@dhbookds wrote:
have you checked with this guy..........since he's the one that said it?
eBay Head of North America Advertising Scott Kelliher said:
Hahahaha @dhbookds - indeed I did, still waiting on clarification. 🙂
Grrrrrrrr.........
WHY does every question have to be such a hassle? It's a simple yes/no........either he made a mistake or not.....
11-04-2020 12:59 PM
@dhbookds wrote:
tyler@ebay wrote:
@dhbookds wrote:
have you checked with this guy..........since he's the one that said it?
eBay Head of North America Advertising Scott Kelliher said:
Hahahaha @dhbookds - indeed I did, still waiting on clarification. 🙂
Grrrrrrrr.........
WHY does every question have to be such a hassle? It's a simple yes/no........either he made a mistake or not.....
@dhbookds - it always seems to be the simple yes/no questions that eBay has the toughest time with. 🤔
11-04-2020 01:27 PM
Amazing that ebay says we demanded our 20% discount taken away to "promote" our listings and now they take away the credit to promote listings that we demanded.
11-04-2020 01:31 PM
@monster-deals - I gave eBay the benefit of the doubt back when they told us that section of the Fall Update was a "mistake." It's starting to sound like the only mistake was letting the cat out of the bag too early.
11-05-2020 01:14 PM - edited 11-05-2020 01:16 PM
tyler@ebay wrote:
@dhbookds wrote:
have you checked with this guy..........since he's the one that said it?
eBay Head of North America Advertising Scott Kelliher said:
Hahahaha @dhbookds - indeed I did, still waiting on clarification. 🙂
@dhbookds tyler@ebay - or maybe Alex Kazim can give us an answer? He's been there since July, should be up to speed on the plans by now.
https://www.ecommercebytes.com/2020/11/05/alex-kazim-returns-to-ebay-to-head-advertising/
11-05-2020 01:25 PM
Lol.........it's a mystery to me.........why he/someone can't answer the simple question. My personal guess is that ebay usually tries to offset taking away a perk with "but we are doing this for you" and they may be having a rough time with the that half of the equation.......
11-05-2020 01:39 PM
@dhbookds wrote:Lol.........it's a mystery to me.........why he/someone can't answer the simple question. My personal guess is that ebay usually tries to offset taking away a perk with "but we are doing this for you" and they may be having a rough time with the that half of the equation.......
@dhbookds agree. Must be especially rough on this one since, as @monster-deals pointed out, this particular perk was one that was previously used to offset the diminishing of another perk. That makes it kind of a double whammy.
11-05-2020 02:13 PM
@valueaddedresource wrote:
@dhbookds wrote:Lol.........it's a mystery to me.........why he/someone can't answer the simple question. My personal guess is that ebay usually tries to offset taking away a perk with "but we are doing this for you" and they may be having a rough time with the that half of the equation.......
@dhbookds agree. Must be especially rough on this one since, as @monster-deals pointed out, this particular perk was one that was previously used to offset the diminishing of another perk. That makes it kind of a double whammy.
Remember we asked for it and they listened.
Or whatever