I wanted to start a topic here as a reminder and way to keep tabs on this issue that was brought up by @my-cottage-books-and-antiques in the weekly chat on October 21st. https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-October-21-1-00-pm-PT-Gener...
The eBay for Business Podcast transcript from October 20th seems to indicate the TRS Quarterly Promoted Listings Credit is going away at the end of 2020. eBay Head of North America Advertising Scott Kelliher said:
Many of us were alarmed when we saw this section of the Fall Seller Update that seemed to also indicate that Promoted Listings Credits were going away.
When we asked for clarification, we were told that was a "mistake" and should be disregarded.
It has been two weeks now since this was brought up in the chat and we still don't have a clear, direct, definitive answer as to whether or not the TRS Promoted Listings Quarterly Credits are being discontinued after Q4. It also leaves open the question as to whether he was speaking only of the TRS credit, or if the additional quarterly credits for Anchor & Enterprise level store subscribers are also "going to end."
tyler@ebay brian@ebay brittanie@ebay @podcast_team - What exactly did Mr. Kelliher mean and why are sellers being left in the dark here?
If it is eBay's intention to discontinue this benefit, that needs to be communicated to sellers clearly, directly and in a timely manner through official communications channels.
Changes like this are far too important to be the kind of thing you would only find out if you listened to the podcast or happened to be in the weekly chat when it was brought up.
We need answers now, as it may affect sellers' Promoted Listings strategies and decision making for Q4 and beyond.
If the additional credits for Anchor & Enterprise store subscribers are also ending, that needs to be made clear ASAP as well. That credit may be a factor sellers take into consideration when assessing the "value" of those store subscriptions and whether or not the benefits are worth the cost. If that credit is taken away, that would be a material change in the terms of those store subscriptions.
Hi @valueaddedresource - I agree with you, and have requested more information/clarification. I don't have an update to share at this point in time, but I appreciate you following up!
