11-03-2020 07:37 AM - edited 11-03-2020 07:40 AM
I wanted to start a topic here as a reminder and way to keep tabs on this issue that was brought up by @my-cottage-books-and-antiques in the weekly chat on October 21st. https://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/Community-Chat-October-21-1-00-pm-PT-Gener...
The eBay for Business Podcast transcript from October 20th seems to indicate the TRS Quarterly Promoted Listings Credit is going away at the end of 2020. eBay Head of North America Advertising Scott Kelliher said:
Many of us were alarmed when we saw this section of the Fall Seller Update that seemed to also indicate that Promoted Listings Credits were going away.
When we asked for clarification, we were told that was a "mistake" and should be disregarded.
It has been two weeks now since this was brought up in the chat and we still don't have a clear, direct, definitive answer as to whether or not the TRS Promoted Listings Quarterly Credits are being discontinued after Q4. It also leaves open the question as to whether he was speaking only of the TRS credit, or if the additional quarterly credits for Anchor & Enterprise level store subscribers are also "going to end."
tyler@ebay brian@ebay brittanie@ebay @podcast_team - What exactly did Mr. Kelliher mean and why are sellers being left in the dark here?
If it is eBay's intention to discontinue this benefit, that needs to be communicated to sellers clearly, directly and in a timely manner through official communications channels.
Changes like this are far too important to be the kind of thing you would only find out if you listened to the podcast or happened to be in the weekly chat when it was brought up.
We need answers now, as it may affect sellers' Promoted Listings strategies and decision making for Q4 and beyond.
If the additional credits for Anchor & Enterprise store subscribers are also ending, that needs to be made clear ASAP as well. That credit may be a factor sellers take into consideration when assessing the "value" of those store subscriptions and whether or not the benefits are worth the cost. If that credit is taken away, that would be a material change in the terms of those store subscriptions.
02-28-2021 11:20 AM
Looks like you uncovered a preview of the Spring Seller Update. @valueaddedresource
So now PL credits will only be released as promotions if you or your category are lucky enough to be selected. 🙄 I guess this is replacing listing promotions. I'm sure restrictions will be similar- often in obscure categories, listing must sell within the first cycle, must be listed within a certain timeframe- typically spanning 5-7 days, etc.
Thanks for tagging me. If you didn't do that I would have never seen this update since the board search is messed up- no longer bumping threads with new posts. 😡
02-28-2021 11:29 AM
Thanks @coffeebean832 but the credit goes to @dhbookds 😊https://community.ebay.com/t5/Selling/Spring-seller-UPdate/m-p/31658487/highlight/true#M1708502
And yes, I agree, if it weren't for people tagging me I wouldn't find any of these important posts. ☹️ Hopefully Khoros can get the "sort by latest post date" option actually working again ASAP!