Ship by Date is WRONG in Sold emails

[dhbookds]

Just a heads up .........sale today (4/3) shows a ship by date in the email of 4/5........I have one day handling.  It is correct in Seller Hub Sold awaiting shipment.......4/4

I did report on tech board.........

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Ship-by-date-is-WRONG-in-Sold-email/m-p/33...

[pennysdream]

Yeah, it has been wrong for awhile.  I don't even look at it anymore.  Just go by the date in Sellers Hub. 

[zamo-zuan]

For us the Sellers Hub has been ignoring 1 day handling time for orders before a variable time. Rather than midnight being the cut off, sometimes orders before 3AM are considered ship same day, sometimes 4AM, sometimes 5AM. 

I'm not sure if it's a time zone issue or what is going on, but it began at the time they did their updates last month. 

[dhbookds]

@pennysdream 

Was wrong (same as this) for more than a few months.......then (for me), it was showing correct date to mail, but the purchase date was a day before the actual date of purchase....then, I see this again......sold date wrong, purchase date right.  (in the sold email).....

@zamo-zuan  for as long as I remember, the midnight time is Ebay (pacific) time......so for eastern sellers...with one day shipping, if the purchase time was before 3 am. eastern, which would be 12 midnite Pacific, you had to mail that day..  I haven't seen any problems with that.....but I certainly don't have nearly as many orders as you.....and few just before midnight Pacific.  (lol, but it ALWAYS happens when we are going to try to get out of here early in the morn)......

[coolections]

It sounds correct to me. Sold 4/3, a day off handling 4/4, ship by 4/5.

[pennysdream]

hehehe guess I never noticed it was ever fixed.  Got so used to it being wrong.. 

[dhbookds]

---

@coolections wrote:

It sounds correct to me. Sold 4/3, a day off handling 4/4, ship by 4/5.

---

nope........

https://www.ebay.com/help/selling/shipping-items/delivery-date-options-sellers?id=4086&st=3&pos=3&qu...

[southern*sweet*tea]

One day handling, sold 3 April, the item needs to ship by 23.59 4 Apr

[zamo-zuan]

---

@dhbookds wrote:

@zamo-zuan  for as long as I remember, the midnight time is Ebay (pacific) time......so for eastern sellers...with one day shipping, if the purchase time was before 3 am. eastern, which would be 12 midnite Pacific, you had to mail that day..  I haven't seen any problems with that.....but I certainly don't have nearly as many orders as you.....and few just before midnight Pacific.  (lol, but it ALWAYS happens when we are going to try to get out of here early in the morn)......

---

Yeah, we're on Pacific time as well. The strangest part is that it's not consistent! When I first saw 4AM, I thought maybe it had the time zone wrong AND forgot about DST. But considering the variation, it's not making any sense.

It looks like last night it toggled at 3AM:

But then I look a few orders above that one (more recent): 

So 2:59 AM is same day ship, 3:12AM is next day ship, then 4:55AM is same day ship!? What the heck eBay!?

Every single item in our inventory is 1 day handling time, except the Hasport line which is an extended/longer handling time.

[zamo-zuan]

---

@coolections wrote:

It sounds correct to me. Sold 4/3, a day off handling 4/4, ship by 4/5.

---

That's not how handling time works.

0 day is same day (would be 4/3).

1 day is next day (would be 4/4).

2 day would be 4/5.