Refunds.

[2015-mocka]

How does a refund work if I stated specifically no returns, unknown, UNSEARCHED, and Untested. I was very transparent with my listing and I was being accused of misleading and NAD. But eBay is forcing me to give a refund anyway. Doesn't the money back guarantee and they strick "abide by sellers return" contradict themselves

[krazzykats]

A buyer can return any item, no matter what your return policy says, because eBay’s return policies take priority.

How to handle a return request as a seller | eBay

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[bonanza125]

Ebay gives buyers a 30 day money back guarantee regardless what you say in your listing.  If the item is not as described the buyer can return the item. What you should have done is listed it as "For Parts/Not Working" condition. The buyer is given 3 days then. If you list an item Untested then you have no idea if the item works. Well then it doesn't qualify for "Used" cause if the item is Used then you as the seller are acknowledging that the item is fully functional and working. Don't sell untested items unless you are willing to take a risk of a return.

[short_circuit.lineman61]

I do not know if this is the listing that you are talking about but it was sold as "pre owned"  and  you absolutely can not put in the title 14Kt gold then put   Untested Unrehearsed and think that is going to protect you from anything. 

Your listing is ridicules. If this was all 14kt gold it would of been worth well over $10,000.

Why did just not take it to a legit gold buyer and get a fair price for it?

"14kt Scrap Gold Junk Drawer Vintage To Now Jewelry Untested Unsearched"

[kensgiftshop]

No Returns are only there to make the seller feel better when they add it.

The MBG overrules your No Returns.

[stuff4divas]

@2015-mocka  a no returns policy only applies to remorse return reasons

[roccotacodad54]

   You seem to be confusing no returns with no refunds.  You don't have to accept a return of the item(s).  You can refund without a return if you'd rather go that route.

[reallynicestamps]

No RETURNS does not mean No REFUNDS.

It means you don't want it back.

But you have to refund the unhappy customer anyway.

The words are not even spelled the same.

So you can send the return shipping, get it back, refund the buyer, and relist.

Or you can let the buyer keep it and refund the buyer.

Your choice.

[gone.c-33]

You can’t call it 14k gold then absolve yourself of all responsibility by claiming its untested.

[fern*wood]

Your return policy which included no returns only applies to remorse return reasons. You can say no returns and if they just changed their mind or didn't like the item and want to return it, you could deny the return.  Otherwise the ebay money back guarantee covers other reasons including damage or not as described and you cannot deny those returns.  You can argue them, but you would lose, so it is better to go by the book.  If you want your item back, be sure to carefully pick the option to provide the label and then refund when you get it back.  

A common mistake some sellers make is to pick the refund option rather than the one to provide the label for the return & then refund.  In that case, a buyer does not have to return their item even though you refunded. 

[stainlessenginecovers]

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@gone.c-33 wrote:

You can’t call it 14k gold then absolve yourself of all responsibility by claiming its untested.

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@gone.c-33 Luckily this seller can't 'hide' behind the 'no returns'. 

Amazing all the titles stating that and similar.

@2015-mocka have your gold tested before listing; if not real, bundle all that together and then title it "Gold COLOR" (not real) junk jewelry lot"

[tinsoldierunderground]

@2015-mocka 

As soon as an unhappy buyer opens a not as described case, your no returns policy is moot.  If you send the buyer a return postage label and refund when item is received, you're staying on the right side of things in ebay's view.  If you "let ebay handle it", they will refund the buyer from your account, not insist the buyer return the item, and slam a defect on your account.

[2015-mocka]

I stated it WAS STAMPED 14k and base materials unknown

[cyberontix]

Ignore the grumps who instantly assumed you did something you haven't specifically said you did. Brick-and-wood retailers have to deal with shrinkage/loss owing to shoplifting, e-tailers have to deal with losses from scammers and one-size-fits-all policies maintained by understaffed online platforms. Be 100% professional and painfully courteous to customers every time, value it as a learning lesson, then move on to the next sale. You'll forget this even happened in no time. 

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@2015-mocka wrote:

How does a refund work if I stated specifically no returns, unknown, UNSEARCHED, and Untested. I was very transparent with my listing and I was being accused of misleading and NAD. But eBay is forcing me to give a refund anyway. Doesn't the money back guarantee and they strick "abide by sellers return" contradict themselves

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[luckythewinner]

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@2015-mocka wrote:

How does a refund work if I stated specifically no returns, unknown, UNSEARCHED, and Untested

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If it is this listing ... 

18k Gold Tone not scrap fine jewelry Untested Unsearched

Then you listed it 18K gold in the title and with purity as 18K in the item specifics. 

If you did that, it must be 18K gold. Having a description that says "maybe 18K gold" or  "18K gold tone" or "base metal unknown" does not absolve you if the items are not 18K gold.  

So if it was this listing, and your buyer says it is not 18K gold, IMHO he has a valid NAD claim.