Received 11 negative feedbacks from one buyer... What should I do?

[philosophyjk]

I had one buyer order 11 lots of resistors from me. After they received the resistors they told me that they measured some out of spec (Were supposed to be 1% tolerance, they measured some as far as 1.1% out of spec) and demanded a full refund for the entire order.

I did check the boxes for all the resistors they bought and found the one had resistors just barely out of spec but only right there and the next 4000 resistors were all in spec.

I offered to replace the ones that were out of spec, or to give a full refund (+the $3.50 it would take to ship them back) after they ship the order back. They said it wasn't worth their time to ship them back (but didn't ask for anything, just stated that). To me they were fishing to get $50 of stuff for free.

A week later they left feedback for every item as negative...

Not sure how to respond. I think I'm just going to leave ebay alone for at least year. I ended all of my listings after no sales since the negative feedback (I was selling ~10/day before)

[mam98031]

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@lewisburggold wrote:

You may have a case on so many bieng left.  You might want to call and see what can do.  Best regards

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@lewisburggold

This has been suggested many times on this thread.  The OP doesn't seem to be interested.

[philosophyjk]

The values she said measured out of spec were 22k. She messaged me a list of measurements the 'worse' being 21.6k. I went and measured my 22k box and saw 21.65 - 21.9k with my multimeter, but only for the next 20 pieces or so. After that the other 4000 in my 22k box (i checked maybe 50) all measured very close to 22k. All the other values she ordered i didnt find any discrepencies in those lots. So i said it does look like she got a few that were probably just under. That is the "seller verified" part.

And thank you for pointing out the craziness of being upset 1% resistors are 1.1% out of spec.

And yeah im not trying to compete with the one who catches mice or the digital key.

Its not like the whole stock is out of spec - they are by and large 1%.

I think i will request FB revision. Im done selling resistors though. I had sold some pcbs i designed (breakout pcbs noone else has) and may continue selling those on ebay when i have time.

[missjen831]

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@philosophyjk wrote:

The values she said measured out of spec were 22k. She messaged me a list of measurements the 'worse' being 21.6k. I went and measured my 22k box and saw 21.65 - 21.9k with my multimeter, but only for the next 20 pieces or so. After that the other 4000 in my 22k box (i checked maybe 50) all measured very close to 22k. All the other values she ordered i didnt find any discrepencies in those lots. So i said it does look like she got a few that were probably just under. That is the "seller verified" part.

And thank you for pointing out the craziness of being upset 1% resistors are 1.1% out of spec.

And yeah im not trying to compete with the one who catches mice or the digital key.

Its not like the whole stock is out of spec - they are by and large 1%.

I think i will request FB revision. Im done selling resistors though. I had sold some pcbs i designed (breakout pcbs noone else has) and may continue selling those on ebay when i have time.

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You can't send 11 feedback revision requests though....

[theposhmermaids]

If you had an unfair feedback removed, you were lucky.  I received a neg for a reason somewhat like the OP, except mine was for sewing machine bobbins.

I sold some bobbins to a complete nutjob to be used on the exact kind of machine as I used them on.  She asked me to measure the bobbins before purchase.  I should have been warned then, but she had already purchased an expensive piece from me and was happy.  I told her if they didn't work to let me know and I'd be happy to refund her.

Anyway, without any kind of communication, she negs me, claiming I am a liar.  I emailed and asked her why, since I had sent her the measurements.  She told me I had measured with a ruler---which she told me to do---but I should have used steel calipers!  She and I both know that those bobbins fit her machine.  ebay refused to remove the neg.

Your buyer is also a total jerk.  I have no faith in ebay doing the right thing for you, but I have to agree with other posters that no matter how much those negs hurt you, they will not cause you to loose business.  I thought I would lose business after my neg, but it just picked up.  Most good buyers can spot a crazy person.  And if the negs scare away other crazy buyers, maybe that's a good thing!

Good luck!

[phono_0490xxxxxx]

Thanks for that.  It confirms buy is a jerk.

Lazy too with the same left for all 11 listings FB that is FACT ERROR.

Your AVO or ESR meter is probably closer to NATA calibration standard than what they are using.

The 'out of spec' claim is for 1 lot only, not 11, and certainly not @ 5%.

22K @ 0.25W ... 1.1%   not an issue.

Mountain / mole hill'.   Thats what this is folks.

Your lucky these wern't titchy little SMD's, hey.  LOL

After the FB has been removed you could message them to suggest their novice soldering skills will absorb the 0.1% under spec value of the single  < $0.05 device.

Anyhow, as suggested by another 'in the know' seller, perhaps drop into the diyaudio forum to enlighten others of a dubious buyer here.

Could save other sellers suffering grief.     

[philosophyjk]

Just buy 10 ohm resistors in bulk then cook to the desired value using any high-current power supply 😉

[mam98031]

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@philosophyjk wrote:

The values she said measured out of spec were 22k. She messaged me a list of measurements the 'worse' being 21.6k. I went and measured my 22k box and saw 21.65 - 21.9k with my multimeter, but only for the next 20 pieces or so. After that the other 4000 in my 22k box (i checked maybe 50) all measured very close to 22k. All the other values she ordered i didnt find any discrepencies in those lots. So i said it does look like she got a few that were probably just under. That is the "seller verified" part.

And thank you for pointing out the craziness of being upset 1% resistors are 1.1% out of spec.

And yeah im not trying to compete with the one who catches mice or the digital key.

Its not like the whole stock is out of spec - they are by and large 1%.

I think i will request FB revision. Im done selling resistors though. I had sold some pcbs i designed (breakout pcbs noone else has) and may continue selling those on ebay when i have time.

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NO DON'T DO THAT !!!!!  

You really need to read some of the posts early in this thread.  You NEVER want to send a request to revise FB to a buyer that you do not have an understanding with FIRST.  They are time sensitive and can only be sent once.  Plus you have a limited number of revision request available to you.  Do NOT WASTE them by sending them out as a SURPRISE to the buyer. 

You would want to contact the buyer first and see if they are even willing to do that.  But in your case, I really would CALL EBAY FIRST.  You may very well be able to get them ALL resolved by Ebay.  But until you take the time to CALL,  you won't know.

[philosophyjk]

Derp, Ill contact ebay then. Thanks for the big red dont be stupid alarm

[mam98031]

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@philosophyjk wrote:
Derp, Ill contact ebay then. Thanks for the big red dont be stupid alarm

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I would NEVER call you "stupid" as I find that word one of the most offensive in the English language.  But I'm very glad you saw the posting before you actually took action.

When you call Ebay be firm, polite and professional.  They do not give a hoot about your feelings.  Talk factual.  This is FB abuse and you want them to look at the buyer's account to see if they have a track record of doing this to others since you can't see his FB because it is marked private.

Good luck and PLEASE come back and update us.

[divwido]

ASK THEM TO RETURN THE WRONG ITEMS. why isn't this obvious?

[missjen831]

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@divwido wrote:
ASK THEM TO RETURN THE WRONG ITEMS. why isn't this obvious?

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@divwido OMG DUDE 

did you read the OP? Did you read the pages and pages? Did you read the 11 feedback comments? Wow dude! Why isn’t obvious that the buyer WAS ASKED to return the items? He says it in the dang feedback comment. Wow.

[pburn]

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@divwido wrote:
ASK THEM TO RETURN THE WRONG ITEMS. why isn't this obvious?

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This is why--it's a quote from the very first post in this thread:

"I offered to replace the ones that were out of spec, or to give a full refund (+the $3.50 it would take to ship them back) after they ship the order back. They said it wasn't worth their time to ship them back (but didn't ask for anything, just stated that). "

[Anonymous]

Do both you and your buyer have a NIST - traceable calibration certificate for the meter that is being used to test these resistors?

Also just to be a bit trite have you factored in the TCR? (Temperature Coefficient of Resistance) your buyer may have been frigid while measuring the resistors.

Though not recommended you could always reply to the feedback that a $4 Harbor Freight multimeter at 1000ohms/volt is never accurate. Or they had their fingers on the test probes...

[Anonymous]

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@philosophyjk wrote:

The values she said measured out of spec were 22k. She messaged me a list of measurements the 'worse' being 21.6k.

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I don't know anybody in the business that would consider a few out of spec units from a hundred to be unreasonable, your measurements were so close that without a NIST meter it would be impossible to say any were out of spec. 

As others have said you may have a competitor at bay, especially since only a few dollars are at stake. If the resistors are so mission critical they certainly would not be buying them from eBay.

If after all else has failed and those negs are to stay you could always just for fun request from your buyer the NIST certificate number from the meter they used just to let them know you are on to them. J/K (inside joke).

[secretsquirrelisnowhere]

I know more about it than you think. I also know it SUCKS when you get misrepresented items from ebay.  Especially when it can damage the circuit board you're stuffing the components into.

The seller misrepresented his wears and didn't take responsibility.  That ticked off the buyer, and I don't blame the buyer.