Received 11 negative feedbacks from one buyer... What should I do?

[philosophyjk]

I had one buyer order 11 lots of resistors from me. After they received the resistors they told me that they measured some out of spec (Were supposed to be 1% tolerance, they measured some as far as 1.1% out of spec) and demanded a full refund for the entire order.

I did check the boxes for all the resistors they bought and found the one had resistors just barely out of spec but only right there and the next 4000 resistors were all in spec.

I offered to replace the ones that were out of spec, or to give a full refund (+the $3.50 it would take to ship them back) after they ship the order back. They said it wasn't worth their time to ship them back (but didn't ask for anything, just stated that). To me they were fishing to get $50 of stuff for free.

A week later they left feedback for every item as negative...

Not sure how to respond. I think I'm just going to leave ebay alone for at least year. I ended all of my listings after no sales since the negative feedback (I was selling ~10/day before)

[baantiques]

Why?  The seller still has 99% feedback.  No reason to throw a 228 FB rating away.

[philosophyjk]

Ive also had other issues with buyers before this one. Like a guy who lives in alaska and ordered on tuesday, demanded a refund on thursday because they hadnt received the items yet.

I was already getting frustrated before this order. My night job is having me work 6 x 12's lately so the ebay side hustle was getting tedious anyway. *shrug*

The few hundred a month profit is nice but my sales dived after the negative reviews this buyer left, so im over it.

[godzilla_goose]

---

@justafemster wrote:

Isn't there some sort of unwritten rule about feedback bombing?  

I'd probably call ebay to ask about this and to see if under the "rule" they quaify for removal.  Doesn't hurt to ask!

---

@justafemster

As I wrote earlier, you have excellent tong term memory, justafemster.

To back up what I wrote in message 28, these are two pages from 2002 that include the eBay terms “feedback bombing” and “campaign to harass”:

http://www.columbia.edu/~mr2651/ecommerce3/1st/eBayFeedbackRemovalPolicy.htm

http://www.columbia.edu/~mr2651/ecommerce3/1st/eBayInvestigates.html

[secretsquirrelisnowhere]

Some buyers really hate items to be SNAD. Take the time to describe your items thoroughly.

[lex-talon]

If it were me, I would have blocked the buyer after the first negative. 

[phono_0490xxxxxx]

Sorry to hear that you have come across a jerk buyer. A 1%errrr.

I know these components, buy and use them often in audio and digital circuits.

If this jerk buys semi's or cap's off ebay sellers in China they are in for a rude awakening if [thas a big IF] they can actually measure the charicteristics of components to pair match.  

I suggest you seek FB review on that because;

The FB states 5% not 1% tollerance. < no qualified evidence to confirm this claim.

And that you acknowledge this , < did you?

All 11 state the same thing. < very dubious claim.

You don't have the suspect component/s to take a calibrated instrument reading to confirm.

Best you can do is test others from same batch lot. It's rare to find a huge variation in a batch lot, folks. poorly treated they can go out of spec but the physical damage to do so would be easy to see.

So, you have to ask what sort of instrument has this buyer used to assert 5%?

Some old dodgy analogy radioshack instrument from the 70's or a newer, but still uncalibrated and error prone, China made ESR meter?

Lets put it this way, someone buying these off eBay, full well knowing the country of manufacture, can't expect absolute tolerance for a critical application, and doesn't have a NATA certified test instrument to support their claims.

I'd buy > 25x quantity and test every one if I was looking to match a pair for a stereo amp project [even then it's rarely a critical thing].

If it was a super critical application I'd buy from [excuse me] a well established electronic component supplier who can provide a manufacturer source tracking.

If this jerk is just doing digital input biasing circuits the 1% is hardly called for let alone pulling this trick over a piddly 0.1% error.. of no consequence.

This jerk is expecting Mill spec components at that cheap and very reasonable price?  

They are dreaming.

What sizes were these? 

1% of a 10R would require an extremely high quality calibrated instrument to to make this claim. 

Even 1% of a 1K or 10K is probably outside of the instruments tolerance capability.

If I see one of these components I recognise it as being a 1% metal film, blue and banding indicating so.  5% and 10% resistors look different so they are not confused in a workshop. 

Anyone who works with these components knows this.... even the pups.

Your listing has the bulk box marked as 1% too. 

This is where changing the listing description may not work [removing the 1%] so well for you.

[mam98031]

---

@philosophyjk wrote:

Ive also had other issues with buyers before this one. Like a guy who lives in alaska and ordered on tuesday, demanded a refund on thursday because they hadnt received the items yet.

I was already getting frustrated before this order. My night job is having me work 6 x 12's lately so the ebay side hustle was getting tedious anyway. *shrug*

The few hundred a month profit is nice but my sales dived after the negative reviews this buyer left, so im over it.

---

Why haven't you called Ebay on this yet?  

[mam98031]

---

@lex-talon wrote:

If it were me, I would have blocked the buyer after the first negative. 

---

@lex-talon

That would have done nothing to prevent the FB.  Just because you have someone on your BBL does NOT block them from leaving FB on your account if they have a valid transaction with you.

[no-plain-white-envelopes]

Follow up on buyers negatige with , Buyer refused to return for refund or replacement.

[phono_0490xxxxxx]

@philosophyjk

still there man?

[syracusesemiconductors]

I sell electronic components, just like you: IC's, transistors, capacitors, resistors, etc., and have been selling on ebay for about 18 years. (I have been in business 30 years and counting.)

Quite frankly, your buyer should not be buying his resistors on ebay. Most ebay sellers of component parts are NOT selling "factory-fresh stock" but rather what is euphamistically referred to as "NOS" (New Old Stock).

The parts work, but the age of the parts can have a detrimental impact on tolerance. (usually only a slight effect.)

A resistor that is 3, 5, or more years old will most likely not be as precise as a resistor that has been manufactured within the past year.

If your buyer absolutely requires full-spec parts with no deviation whatsoever (which I doubt is the case), he needs to be buying from franchised distributors such as Digi-Key or Mouser. (And paying the full-spec, no deviation franchised distributor price.) Ebay is NOT the place for him to buy his resistors. 

Just a personal side note: It has been my experience that buyers who complain about parts not being up to spec are usually self-righteous know-it-alls who have nothing better to do than try to impress you with their so-called expertise. Frankly, those buyers just look ridiculous.

Your buyer is one of them. He just wants to appear knowledgable in the hopes of getting the resistors from you for free.

I do not believe you should have removed your listings. Anyone with half a brain that sees 11 negatives, all of them saying the exact wording, will logically conclude that buyer is nothing but a complainer.

More importantly, however, since you sell electronic parts, anyone with half a brain will clearly see that you received positive feedback for a 1% resistor right smack in the middle of that buyer's wrongful tirade.

Last but not least, I personally feel feedback is way overated, particularly for component parts sellers. Buyers of electronic components that use ebay are looking for bargains or for old hard-to-find parts that they can't get from their regular suppliers. Most of the buyers could care less what others say about the seller. If they need the parts and the price is a good price, they will buy the parts.

No 11-negative feedback giver will drive them away from buying from you.

I would be interested to find out this buyer's full user ID. He needs to be blocked by all component parts sellers on ebay.

[phono_0490xxxxxx]

---

@secretsquirrelisnowhere wrote:
Some buyers really hate items to be SNAD. Take the time to describe your items thoroughly.

---

It's safe to assume you don't buy or use these electronic components and don't realise that they are adequately described in the listing and images that form part of the description.

So, for others that don't know... basically;

The 1% range is used for virtues other than closer than typical tolerance [variance from designated resistance value].

The 1% range is of a construction [metal film] that is more thermally stable than the typical 5% or 10% range [carbon].

The 1% range has more standard value steps available than the 5% and 10%. This means a resistor value can be selected closer to a calculated circuit value.  [ ie. the 'gap' between standard values is much closer]

The 1% range has 5 colour code ID bands. The 5% and 10% have 4.

Clearly, these are indeed 1% range and the issue is a variation from specified tolerance. 

A SNAD case would fail.

The variation the buyer claims in messages [1.1%] is smaller than claimed in the FB [5%], and infers that these components are of a different range [being 5% carbon]. 

The most variation [out of spec.] from tolerance I've ever seen in these China 1% range has been 2% and no problem for me at all. [1% used for all the other virtues noted above].

1.1% is an insignificant matter because you buy these in quantity and test if you need very tight or seek to 'match' [used in ultra precision instrumentation or perhaps balancing channels or RIAA equalisation circuits of a hifi preamp].

If high precision is called for you pay for high precision components made by highly reputable manufacturers. 

Such components would easily cost > 10x what these components are being very reasonable priced at by the OP here.

It's highly doubtful the buyer in this case does high volume work [hobby, not trade] or has any need for ultra precision components in the work they do... because if they did they would not expect these clearly identified components in the listing to be fit for such purposes.

This buyer is a proper jerk.

[mam98031]

I'm not sure why you think a SNAD would fail.  It isn't a back and forth thing.  It isn't where a buyer presents their evidence of what they consider to be wrong and then the seller rebutts.  Ebay's return system has NEVER operated that way.  If your buyer were to file a SNAD, you would either accept the return voluntarily or Ebay would force you to take the return, period.  It isn't up for discussion in most cases.

With that said, I still do not understand why you haven't called Ebay and gotten this problem taken care of.  Maybe I see it as more important than you do, IDK?!?

[lewisburggold]

You may have a case on so many bieng left.  You might want to call and see what can do.  Best regards

[collectablesofliberty]

I disagree, I have had negative feedback removed when I could prove I followed eBay's policy and the seller was being unreasonable. I believe it is always worth a shot to call and try to have it removed!