Selling

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Seller Initiated Offer automation

Every day, eBay sellers send targeted offers to reach interested buyers and drive more sales. To make this process even easier, some sellers choose to automate their offers, helping them engage buyers faster and save time. We want to provide some cla...

Massive rash of return requests

So far, in the last three days, I've had 6 return requests opened against me. One is someone who claims the item I sent is counterfeit (not true); one who clearly has buyer's remorse and is trying to use a SNAD to hide it, two foreigners who opened I...

Resolved! two return requests,. please tell me how to handle!

First return request: He ordered the wrong size of feathers. He needs longer ones. Clearly stated that in his email to me. I said I will accept return and would refund purchase price. He opened a SNAD case as "feathers aren't long enough." Should I c...

Package Delayed "In Transit" Buyer Wants Refund

Hey Guys! Please help me! I shipped a set of books to Minnesota at the end of February via Media Mail. They were travelling just fune until 3/6 -- then it got stuck with the update "In Transit to Next Destination." It's been there for 15 days now -- ...

Resolved! Buyer buys, pays, then messages me that it was a mistake and they want a refund.

This buyer bought an item (fixed price), pays for the item, then immediate sends me a message saying it was a mistake and they want a refund. What!? First, I want the sale (but I know now that I will get negative feedback if I actually ship the item)...

First sale, item is delivered today but no feedback yet

The item I sold for the first time has been delivered today but I haven't got any feedback from the buyer.How long should I wait until I should ask for a feedback?When I cliked the buyer's username I saw other feedbacks from sellers. Should I leave a...

183029467542

good day I ordered my jacket order number 183029467542 price 9.99 dollars date 21.1.2018 and the vendor does not respond to my emails and ebay can not contact the emails they do not work will they get through you money? thank you

Resolved! What's the best way to ship jeans?

Any tips for shipping jeans?

How can I report an Ebay user?

I had an item for sale. The other day when that 15% coupon was active, he messaged me and asked me to lower my price by 20.00. I declined. I said I was sorry but price is firm. He sent me another message and asked me to lower by 15.00. I declined res...

eBay bucks 15% promo today (March 22) with caveat

Just got it in my inbox. Invite only. Today until 11:59 pm PST. Caveat: Item must be $150 or more. Standard category exemptions apply."Qualifying items exclude all items in the following categories: Classifieds; Business & Industrial, but only for He...

A nice little threat. What would you fine people do?

I sold a used working landline phone on January 22. Today I recieved this messege. My response was: And I would love to help but i don't take kindly to threats. I am a reputable seller as I have over 900 positive feedbacks. So do you really think I w...

Resolved! What's the protocol for this situation?

So I sold an item back in February or so, and when the item was sold I couldn't find it. Looked everywhere and thought the person I live with donated it or something, so I told the buyer the situation and that there was nothing I could do about it, b...

You Won't Believe This Latest FAILURE By eBay's Leadership/ Managers!

I was promised a real answer to why there's no warning in place for sellers when opting into the (MAKE OFFER) feature. Where is the WARNING? The managing staff at eBay failed again: saying they would follow up with answers and never got back after sa...

Totally dysfunctional ebay ad's ON THEIR OWN SITE

Ebay claims they advertise our stores.. but check out these screen shots taken off ebay today, 3/22/2018add off main page on ebayNO STORES APPEARNO STORES APPEAR. First is of the ad ON ebay trying to support the stores... but if you click on either t...

How do I refund on PayPal and not be charged Ebay fee

I had someone purchase an item that does not actually exist. It is my sample listing for a cusom bronze plaque. What I normally do, as stated in my description, is have them send me a description of what they want and I create a custom listing. "Do n...

buyer paid for item that is on the Prohibited shipping list for his country.

so I have a buyer who lives in anouther country, he paid for an item, today whe I was eploring shipping ootions I see it is not allowed to be sent to his country. If i send it and customs opens it, will they send it back to me or keep it? If I cancel...