Opinions please

[pepper1202]

Last week I sold an item. It was received by buyer and positive feedback was issued by him. In my description and pictures I noted that a part was missing. The buyer, I assume, read the description and looked at the photos and decided that was ok.

yesterday, I found the missing piece. It is small but dimensional which means although I can send it first class but it’ll cost $4.   The BIN was for $18 (after discount of $2 given). The postage was $.18 to my favor. (But of course before having to pay a fee on it)

my question is, how do I handle the piece? I’m not willing to spend $4 to send it to him, especially when the item was bought on discount.  My thought is to message him, tell him I found it, and ask if he’ll split the cost of postage with me to send it. (I would list this as a BIN just for him). This way I can get a reduced postage cost through eBay postage. I don’t want to list it as a new auction because he may think I held that piece out on purpose.

so....what would you do? Thanks in advance for your suggestions.

[coffeebean832]

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@pepper1202 wrote:

(I would list this as a BIN just for him). This way I can get a reduced postage cost through eBay postage.

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You can get an online rate by going to paypal.com/shipnow

There's no need for an eBay listing to get commercial postage pricing.

[hawkwind5454]

• Send the piece at $4, or whatever. I don't like it when a buyer tries to make their problems my problems and I don't make my problems my buyers problems. A while back I sold a lot of Barbie doll accessories. I failed to include a hairbrush that was shown in the lot of items. The buyer never even noticed it missing from the lot and had left me positive feedback. I sent the hairbrush at $3.60. I received $22 for the whole lot.

[gracieallen01]

Yep, send it - what a responsible seller would do.

[ryanrobyn]

Send it and you pay shipping knowing that you did a good deed. All good sellers who want to please their buyers take a hit on prices and shipping from time to time and don't openly complain about it. Of course at home when you first realize the hit taken you are free to verbalize anger or say a few foul words. That's the human part.

[itsjustasprain]

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@pepper1202 wrote:

It wasn’t a mistake. As I said, I mentioned in the description there was a missing part. Everything he paid for was sent to him.

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I dont think anyone is suggesting that you did something wrong. At this point he would benefit more than you by having the missing part if Im not mistaken & you would have sold that part with the rest of the stuff in the original listing anyway if you had found it earlier I assume.

Putting it another way - I spent more than $4 on breakfast for myself this morning.

[wesk_36]

"Opinions please"

I would probably be a little disconcerted to see a seller wanting more money to send me a missing piece found that belongs on the original item that I already bought. 

[fashunu4eeuh]

Hi, as others have suggested, i would send the part and eat the cost. If a $4 expense hurts, raise a few prices  a small bit to compensate.

[u_cant_take_it_with_u]

 I wouldn’t sell my soul for $4,00......It’s worth way more than that .☺️