Not Receiving Top Rated Plus 10% Discount on Final Value Fee

[shocking_metal]

Hi, recently became a Top Rated Plus Seller and sold several items in May 2021. I made sure these listings qualified for Top rated plus (ex- 1 day handling, free 30 day returns, return paid by seller etc.) and made sure that the listings had the "Top Rated Plus" seal on them. 

I received my payout today, and after looking at the fees, I see that the fees were charged as normal (12.35% + 30 cents per listing) and the 10% discount wasn't applied. 

Tried chatting with customer service and after waiting 1.5 hours and 3 referrals, my response was "Wait until you get your May invoice and see if the issue still persists. If it does, try contacting us again". 

Now curious to see if anyone else had this issue. If it's not in my payout, where should the 10% discount appear? At this point I highly doubt customer service will ever help. 

[nobody*s_perfect]

Yes, you are a Top Rated Seller. But to get the 10% final value fee credit, your listing must meet the criteria for TR-Plus status, as detailed in the link provided above. One of the requirements is 30-day free returns, but your listings say that buyer pays so they are not eligible.  I wonder if you misinterpreted something regarding the 10% off that you believe you got, as you have misinterpreted the TR-Plus requirements too.

[grandmacaryn]

I am having the same issue.  No 10% discount that I usually get.

[dhbookds]

@grandmacaryn 

I checked a couple of your sold listings........which state buyer pays shipping.......as stated above you have to state that you will pay return shipping to qualify for the discount.........

[nobody*s_perfect]

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@grandmacaryn wrote:

I am having the same issue.  No 10% discount that I usually get.

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Some of your items are not eligible, because they state "Buyer pays return shipping."

[valueaddedresource]

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@fern*wood wrote:

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@bentley03_2013 wrote:

The rep said she would put in a report. I intend on calling them again this week.

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To receive a 10% fvf discount a listing has to qualify for top rated seller plus.  That requires the seller offer 30 day free returns and same/next day handling on the listing.   I don't see free returns on any of your listings.   I don't understand what report a rep would be doing. 

@bentley03_2013 

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There are some categories where the seller can still get the TRS+ discount without 30 day free returns, they just won't get the seal on the listing.

I'm not sure about the specific listings being discussed here, but it looks like @bentley03_2013 sells in the coins>bullion category so it's entirely possible the discount should have applied.

Here's an excerpt - full list of categories can be found here (you may need to click the + next to "See the full list of circumstances where the discount benefit applies"

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...