Need a little help with a weird situation

[ant-723650]

So my business partner and I sell several places including (but not limited too) Ebay, We got in a decent batch of small cheapo items for a decent price, so we sold cheap, very cheap, so cheap that shipping would be more then the item itself.

So we sold and shipped Via stamped mail and please correct me if im wrong but under $10 Ebay does not complain about tracking correct? 

The issue is, we got a USPS scale (literally their scale) and we weigh on it and apply the proper postage from either Stamps website OR USPS site, but the scale is plugged into the PC and it weighs itself, and takes the weight and prints the proper postage (non trackable due to how cheap the products were)  so with that said, some of them got returned, making late shipments, they took a good while to come back but once they did I re shipped them at my cost WITH tracking (losing money on the sale at this point) BUT they arrived late because now tracking showed late, enough so that we got below standard.

I went to the post office and well to be perfectly honest flipped out, THEY weighed them and said "they should have not been returned" I got the post master involved (apparently they are a big deal lol) and they AGREED should not have been sent back, but they were, and they got me below standard. now sales are almost never, with the search suppression its almost like might as well not even sell on the platform anymore.

What can I do? We tried contacting ebay and they didnt care what so ever.

Suggestions? 

Thanks for any help in advance

[pls-consignments]

Sorry to hear about your medical issues. 

It doesn't appear that you were planning on making a bunch of money on this deal, especially if they are very cheap items. Probably more work than you anticipated. I'm questioning whether eBay is even the right fit for you? Of course, now that you're dealing with the consequences of assuming you could do things a certain way, it might be worth revisiting a different strategy such as selling large lots on CL or FB instead.

[southern*sweet*tea]

---

@ant-723650 wrote:

So 4 cases without seller resolution

---

That'll do it.  The reason doesn't matter. 

If Ebay refunds the buyer you get an unresolved case strike.  By not responding to an INR case, Ebay closed the case in favor of the buyer.  Ebay prefers the seller handle cases themselves, and if they have to do it you get the UC strike AND you don't get your final value fees refunded.

Believe it or not, this is an improvement over how it used to be handled.  I know the extra fees and reduced visibility sucks, but you do have a chance to improve.  Before it was changed, two or three UC strikes and a seller was permanently banned with no recourse.

[ant-723650]

no those were the small items, I sell larger ones too, Thank God this only happened on the small ones.. before the below standard we were selling roughly 24k a month ish on average 

[deltilogical]

I got  a bill returned yesterday.   It appears to have been jammed in a machine.  Instead of sending it on the the addressee, the address of which is plain to see, they returned it to me.   Why would they do that and not send it on?  

This is happening to my sales.   I don't put tracking on everything, its stupid.   technology keeps making things worse.

[1richdoug]

Hi Sweet Tea==

Hi Sweet=  i noticed u have an 85pct tracking ontime; i only track over 20.00 ground; sell 4-20.00 sports cards. never late on shipping, few losses every few months. But i have about 10pct only? You must track most of your sales, i use a reg stamp you see.  here s mine-- how are my trackings and validated not on time? only track 1 in 10 approx.?

Current seller level Above Standard

If we evaluated you today Above Standard

• Transaction defect rate 0.00%
• Late shipment rate 0.00%
• Tracking uploaded on time and validated 9.23%
• Cases closed without seller resolution 0.00%

Next evaluation Jul 20