Left a Buyer Negative Feedback and Rating But They Are Showing 100% Positive Feedback

[cminichiello0528]

I left  negative comment and a negative rating for a buyer who did not pay AFTER I cancelled the transaction per the policy and AFTER eBay requested the feedback.

I did not violate policy as others originally stated by some in the "now deleted" post. My rating matched the comments. The buyer did not ask me to modify the comment nor the rating. 

The user had other feedback that was similar (negative comments but a positive rating) so there is obviously something off.  They only had 3 feedbacks - all negative comments but 100% positive rating. 

Unfortunately, I was not able to see the feedback prior to sending out an offer since I am not able to see who is a watcher on an item. 

Has anyone seen this before? 

[aproudparent2010]

You can only leave POSITIVE feedback for buyers.

You left a positive (green) feedback with negative comments so you did very much violate eBay feedback policies.

[aproudparent2010]

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@cminichiello0528 wrote:

Thank you for that but that's very confusing because if we "must" leave positive feedback then why ask me to choose the amount of stars? I chose one star and left the negative feedback accordingly. If it's going to "default" to a "5 star rating" then why would eBay allow me the option? I chose one star. 

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Feedback you leave has to be positive, they did away with negative feedback for buyers a long time ago.

Buyers don't even get star ratings, only sellers. Not sure what you were rating, maybe just eBay itsself

[aproudparent2010]

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@cminichiello0528 wrote:

I'm really not trying to shame anyone. I am just trying to potentially point out a flaw or a glitch. I was given an option to leave a star rating and I chose "1" and left the negative comment accordingly. I did not do this with intent. I'm 100% confused as why eBay would ask for a star rating, ASK for feedback and then change it to a positive. Why ask for it at all?

Again...I was prompted for the feedback after cancelling the transaction. 

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Only sellers get star ratings, buyers do not get star ratings.

[aproudparent2010]

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@cminichiello0528 wrote:

No need to be rude and infer that I am hallucinating. I know what I saw and I know what I did and I know the different between an eBay pop up window asking for the star rating versus the feedback rating that I saw for the "buyer".  This was a different U.I. or "page"  than how I normally leave feeback for legit buyers. 

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That pop up was not  for the buyer, it was rating eBay or something. There is literally no star ratings for buyers...LOL

[aproudparent2010]

It is not possible to leave a true negative for a buyer, the negative comments you left on a positive (green) feedback will be removed if the buyer reports you and you will get a violation on your account.

[cminichiello0528]

You didn't read my other responses where I added more information. You're only repeating what others have already stated and I provided additional information. I now the difference between a pop-up and not a pop-up - not only as a former developer but as a normal web user. 

What's a shame is that I came here as part of a seller community to share my experience in hopes that others sellers would be aware and to read feedback regardless of the positive rating. I truly assumed that this was a scam account or some other odd activity that I stumbled upon.  

I would have NO other reason to believe that I would be violating a policy if eBay provided an opportunity to provide a star rating in addition to written feedback to user who did not pay and AFTER I cancelled the order due to non-payment. This was NOT a pop-up and not the regular "leave feedback" screen. I know what I saw and I know what I did. 

Fellow sellers could have simply responded with "Huh? That's weird...." or "Nope, never saw that before..." but instead its either I am hallucinating or I am "violating" a policy.

Besides, if you read the policy itself, it does state a "rating" along with a "comment" in the same sentence. If all buyers including those who did not pay, why write the policy as if someone could deliberately post a negative comment with a positive transaction rating? 

• Sellers must not leave buyers a negative comment with a positive transaction rating

Maybe this should be followed up with "By the way, we default all buyers to positive." ?

Seems that eBay relies on the community to interpret policies rather than spend time to clarify their actual policies. 

Anywho....I'll say it again. I know what I did and I know what I saw and I definitely will think again before I return to this community for any future support. 

[bonjourami]

Sorry, but you wont get any 'support' when you are not following Ebays guidelines for buyer feedback. The rules are the same for all of us. No exceptions, sense of entitlement or not.

[broto_64]

If by "lack of support" you mean sellers aren't co-signing your nonsense that will not happen here. These sellers are all speaking the truth, none of us truly know what happened but we do know your "glitch" did not happen as you stated simply because sellers are not allowed to leave negative feedback for a buyer and there is also no star rating system for that.

The only negatives and stars that can be left would be from a buyer to a seller, however I also don't see that under your feedback "left for others" tab. What I do see is the negatively worded positive feedback you left for one buyer that stated "The buyer never paid & no communication. No wonder they have "iou" in their user name." And that was for this item:

Lot of 2 Vintage .925 Sterling Silver Cross Charms Pendants SunWest & Unbranded

Yet here you are, arguing back and forth with us talking about the impossible happening in your case so I don't know what to say... 

[aproudparent2010]

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@cminichiello0528 wrote:

You didn't read my other responses where I added more information. You're only repeating what others have already stated and I provided additional information. I now the difference between a pop-up and not a pop-up - not only as a former developer but as a normal web user. 

What's a shame is that I came here as part of a seller community to share my experience in hopes that others sellers would be aware and to read feedback regardless of the positive rating. I truly assumed that this was a scam account or some other odd activity that I stumbled upon.  

I would have NO other reason to believe that I would be violating a policy if eBay provided an opportunity to provide a star rating in addition to written feedback to user who did not pay and AFTER I cancelled the order due to non-payment. This was NOT a pop-up and not the regular "leave feedback" screen. I know what I saw and I know what I did. 

Fellow sellers could have simply responded with "Huh? That's weird...." or "Nope, never saw that before..." but instead its either I am hallucinating or I am "violating" a policy.

Besides, if you read the policy itself, it does state a "rating" along with a "comment" in the same sentence. If all buyers including those who did not pay, why write the policy as if someone could deliberately post a negative comment with a positive transaction rating? 

• Sellers must not leave buyers a negative comment with a positive transaction rating

Maybe this should be followed up with "By the way, we default all buyers to positive." ?

Seems that eBay relies on the community to interpret policies rather than spend time to clarify their actual policies. 

Anywho....I'll say it again. I know what I did and I know what I saw and I definitely will think again before I return to this community for any future support. 

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You are positively wrong. I did read your additional posts, and as a seller with over 50,000 feedback I know very well how it works. You did not actually leave a negative feedback, you left negative comments but for around 16 years you can only leave a positive (green) mark for a buyer.

[lacemaker3]

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@cminichiello0528 wrote:

...

Besides, if you read the policy itself, it does state a "rating" along with a "comment" in the same sentence. If all buyers including those who did not pay, why write the policy as if someone could deliberately post a negative comment with a positive transaction rating? 

• Sellers must not leave buyers a negative comment with a positive transaction rating

...

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But you did leave a negative comment with a positive rating, which is what you're not supposed to do. See the screenshot below. eBay doesn't have AI that scans the comments to identify whether they have a negative or positive meaning. They enforce this policy when the user who received it makes a complaint about it. Apparently, your buyer is not aware of that, or doesn't bother.

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...

Anywho....I'll say it again. I know what I did and I know what I saw and I definitely will think again before I return to this community for any future support. 

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I think that @bennotbill may have been right, in this post here:

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@bennotbill wrote:

Maybe there is some new ongoing trial aimed at non paying bidders.

Who knows? There seems to be different tests and trials going on every other day.

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And if so, you probably did see the 5-star rating that you reported. eBay has been making a lot of changes lately, including changes to feedback. Buyers can now include a picture in their feedback for a seller, for example.

eBay may be testing out a kind of DBR or detailed buyer rating, like the 5-star DSRs or detailed seller ratings. They may or may not implement it, eventually. I would not be surprised if they don't display the DBRs publicly, although they might use it behind the scenes, perhaps to enable a bidder-requirement block.

[fern*wood]

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Seems that eBay relies on the community to interpret policies rather than spend time to clarify their actual policies. 

This I can wholeheartedly agree with your above statement!!!   I'll meet you in the middle.  If ebay has started offering star ratings for our buyers as lacemaker speculates, more of us will start seeing them.   From your last post, I think you do now see you left negative comments for your "buyer", but it was not a negative rating and was in fact a green positive, thus a violation unless that has also changed without an announcement of any kind.  Time will tell.

@cminichiello0528 

[bashort]

for those who have never seen it here is what it looks like when you leave a buyer a negative 

[albertabrightalberta]

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@soh.maryl wrote:

The message from eBay requesting that you leave feedback is automated.  

Not sure why you felt you were compelled to leave a negative for a buyer.

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@soh.maryl 

I'm not sure why this post is directed at me. 

My post was pointing out to @cminichiello0528 that she did leave a contradictory feedback, one in violation of ebay's feedback policy.

[albertabrightalberta]

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@bashort wrote:

for those who have never seen it here is what it looks like when you leave a buyer a negative 

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That's not a recent feedback that a seller would have left. Since 2008, buyers can ONLY receive positive feedback. 

That feedback would have been left between 1995-ish and 2008 and is over 16 years old..

[inhawaii]

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@cminichiello0528 wrote:

No need to be rude. I know what I did and I know what I saw. 

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I'm not being rude.

I'm just saying what you said you did can't be done.

Sellers can not leave buyers negative feedback.