Item returned by the eBay authenticator is different from the one that was sold.

[iselleverythingcheaper]

I recently sold an brand new authentic Louis Vuitton suitcase, but it failed authentication because it was listed in the wrong category. However, the authenticator still sent it to the buyer. The buyer then opened a case claiming the suitcase was fake and returned a counterfeit suitcase after it had passed through the return authentication process.

Has anyone else encountered a similar problem? I could really use some advice on how to effectively fight this case.

TIA.

[bonjourami]

"I just received pictures from the buyer claiming that the suitcase is fake. I will have the suitcase when I return home next week.'

Oh ok, thanks!

[albertabrightalberta]

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@silverstatetreasureboxes wrote:

@albertabrightalberta 

Agree and so glad you came here. 

    So since the Authenticator did a courtesy overall viewing of the luggage and sent it to buyer, shouldn't they have done the same overall viewing on the return " leg" from buyer? To make sure item is in same condition?

     I believe the authenticator is at fault here if this scenario played out this way.

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I agree that the authenticator (and by extension) ebay should be on the hook for this. 

If they hadn't authenticated it and simply sent it back to the seller as "wrong category," the OP could have relisted it in the luggage category and when it sold, it would have been subject to MBG as any other listing. 

[albertabrightalberta]

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@vintagecraze50 wrote:

It should have never been sent at all to the buyer if it did not pass the test.

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But the reason it "did not pass the test" was not because it was fake. It was because it wasn't listed in the proper category and wasn't part of the AG program. 

In fact, my opinion is that it wouldn't have been sent to the buyer if they'd deemed it as fake. (See my previous reply upthread.) 

[robbie31415]

The item doesn't qualify for authenticity guarenteee.

Seller doesn't qualify for the protections.

It was listed incorrectly.

Seller should be able to refund and report abusive buyer behavior. (Upto 50% deduction)

However since they listed an item in the incorrect category it made this whole thing a mess.

IMHO the authenticator should never have forwarded to the buyer and should have sent it back for selling it with false advertisement.