Selling

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Ai policy violation for a belt buckle it thinks is a knife

Ai is driving me nuts. The latest policy violation I just received was for a belt buckle for a longhorn steer in silver tone which it flagged as it violated the knife policy. Doesn't say knife anywhere on the listing. Meanwhile, I have a pair of earr...

New Seller. Need advice from Experienced sellers on how to handle this buyer

Buyer asks me to give USPS specific instructions, which I can't do, and they say this will be taken by a friend to an international destination. I'm a fairly new seller and this is my biggest sale. This makes me nervous. I don't want to handle this i...

I am trying to add a video and it keeps getting rejected

At first I thought it was because of the length of the video (it was 2:20). I cut it to 1:40 - no go. 1:20 - no go. Finally I cut it down to EXACTLY 1:00. Size: 17MB. Still not getting approved. Can anyone explain why? All there is in the video is me...

My December sales have been a bit slow thus far.

My December sales have been a bit slow thus far. Last year, December was a banger month. How's everyone else doing thus far? I'm thinking of running a storewide 10% off sale. Has anyone else found that to give you a significant boost? I like to sell ...

Require Immediate Payment

I am entering a lot of listing drafts using the eBay app. They are all Buy it Now. I noticed that under the Payments section the "Require Immediate Payment" is turned off. I see no way to turn it on. Is there a way to set preferences to require all l...

How much are my buyers actually paying for shipping?

When I’m posting an item for sale and I click shipping option “Calculated: Cost varies based on buyer location,” does that mean a computer in California will show a different postage amount from what someone who lives near me, in New England, would s...

Nevermind

Never mind. Carry on folks, nothing to see here.

selling and dealing with buyer

Hello everyone. I hope someone can give me some advice. On 12-10-2025, a buyer purchased an item from my listing. The buyer already paid for the item BUT the buyer didn't leave a name for the item that I need to make. So, since 12-10-25 and until now...

Shipping

eBay should not allow buyers to change shipping! If you don’t like the terms don’t buy it!

got refunded by ebay without even asking

Had a package with 10 items that I shipped on 11/13 that went missing and I refunded like 2 weeks ago get delivered today and I had 10 messages from ebay identical to the one below. "We know you recently refunded the buyer because the item didn’t arr...

How to cancel an order after shipping label purchased?

Hello - a buyer purchased one of my listings. I packed the item and purchased the shipping label. Now the bu.yer has requested a cancellation, but ebay won't process it because they say the item has shipped. I went to my dashboard and clicked the ite...

Shipment got lost

I had a shipment get lost by USPS. Tracking showed it was scanned by USPS and got to the buyers area and then sent to the "mail recovery center". The shipment was late November. The buyer tried to file for a refund through the USPS and got no respons...

Well, This is a new one!

I had a customer open a return for a NAD. nothing wrong with the products at all. I'm thinking she got them cheaper and that was the reason for her return. Anyway, instead of the packaging it was received in, she used another box and wrote out our ad...

Freight Forwarding Address Scam in Portland, OR 97250

Here is my response to eBay/ Posted here for Information OnlyDear eBay, I am disputing this alleged buyer claiming he does not recognize this purchase due to, I believe I am a victim of fraud. The address listed for the buyer appears to be a freight ...

Resolved! Buyers Are taking Advantage of sellers when returning the item and choosing not as describe

Hi, I being having some issues when buyers buy an item and then decide to return it and they are choosing the option item does not match the description so to get free return and I have to refund the original shipping cost. I am dealing with some of ...