Selling

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Auto generated shipping labels, charged for two labels

This has happened more than once. eBay auto-generates a shipping label upon sale. But my size and/or weight estimates are wrong. I can edit these, but that then generates a new label, and I get charged for both labels. I have found out that I can can...

Resolved! Wrong item sent to me

I ordered a 6-pack of brunette shampoo and the package delivered was a heartworm pill from a vet pharmacy with someone else’s name on it!!? The bag was wrinkled like the label may have gotten stuck to it rather than intentionally put on it. Is this t...

How do I remove shipping policies?

I messed around in my selling preferences just out of curiosity to see what was available as options, and whatever I did, I accidently applied shipping policies to all my listings. And now when I try to create a new listing, I'm locked to only choosi...

Promote listings

I cant promote what I’m selling anymore why?Plus I had 1500 items listed on EBay I moved and now cause my address changed my items over 1500 were put into the drafts department.How can I get EBAY to relist my items I didn’t do this EBAY did ! If anyo...

first time ever for this cancel request reason

Got a official cancel request from someone who had just bought something and this message"Hi, I didn't realize your ebay page said this item was out of stock until after I ordered it. Will you have anymore of these anytime soon?" I did not see this f...

New promotion starting January 13....

I just had a sickening thought. Every time we sellers click on an eBay listing for research purposes, that listing (if promoted) is going to have the new Promoted Listings Program applied to it and the seller is going to end up paying the promoted fe...

snap ring negitive

a brand-new buyer purchased a snap ring off of me and left a negative said its NOT round. all snap rings are round and are heat treated so he obviously lied. can i do anything to get the feedback lifted?

Promoting...How high Should One Promote?

I only promoted like 30+ items...all at 20%.Wanted to see if any new 'improved' changes are really new or 'fair'.I wonder how high a seller promotes to get to be at the top of a search item.So, even though I clicked on lowest price of similar items.....

ebay managed payments -MOCC

Why does my eBay no longer allow me to require immediate payment it just says eBay managed payments-MOCC

Resolved! My First Promoted Item Sold.

So I un-promoted everything and promoted a few items on January 14th to understand how the new promoted thing works.I did sell one item promoted at 20% yesterday...rather high I know but I am looking to obtain repeat buyers.So the 'Final Value Fee' p...

USPS updates on shipping rates - Drives me nuts. Shipping rates up, service down

The USPS holiday surge pricing, which started October 5, 2025, for competitive parcels (Priority Mail, Ground Advantage, etc.), is scheduled to end on January 18, 2026, though some standard rate adjustments for early 2026 (like Jan 18, 2026) will the...

being charged for a Item UPS damage. Problem was eBay had held the money for the payment in escrow.

envelope feeder in undamage state.Subject: Urgent Request for Review and Refund – Improper Charge and UPS-Damaged ItemDear eBay Support,I am writing to request an immediate review of my case and a full correction of the charges applied to my account....

Do you really want the item or not?

I just had this potential buyer message me who reminded me of previous similar times this happened. My listings all offer USPS GA, Priority, and Express Mail. This buyer mentions they absolutely need this item to arrive in 5 days and then proceeds to...

Resolved! can't use images in my categories which blocks my ability to get banner

+ I am having difficulty getting through to an agent to help me solve the issue.

Resolved! Boosting sales

How can I boost my sells get my items out there more I know there are bigger stores than mine but I’m just a small fry ! Just me and my girl and my kittens and cats ‍.I was selling a lot when I was promoting my listings ! But now I am not allowed to ...