eBay

jabarno54 · ‎09-03-2018

I get up around 5:30 am every morning and check my ebay for anything I need to ship. It used to take me as much as 3 hours to pack everything for shipping (not anymore it takes 20 minutes, if there is anything at all). About 2 weeks ago there was an offer for a 70 amp circuit breaker (a low offer) but I said WTH I'll just let it go. That was about 7am when I accepted the offer, by 8am the guy paid and within 15 minutes I packed it and tossed it in the mailbox before leaving for work. I got home around noon and found a message from the guy wanting to cancel. I messaged back that it was too late to cancel but, when he received it he could just send it back and I would give him a full refund. I never heard back from him. The other day I looked at my feedback and low and behold he gave me a Neg because I shipped too fast and could not honor his cancellation. It seems to be getting harder and harder to please anyone, I've been tossing stuff in the trash and listing other stuff cheap, I've also stopped buying. When everything is gone I'll be done here and I've been selling since around 2000 under 2 different accounts.

bigdeals.etc · ‎09-03-2018

OP, as many said... this is just one of those things and you drew the short straw this time. I've had this happen to me once before and the buyer left a negative. I was able to get CS to remove it easily. Shouldn't be a problem at all if you get a US agent.

That aside here's my take on shipping speed. Yes you MAY run into issues @luckythewinner mentioned... I've experienced all 3 scenarios he stated. But hardly any of those buyers had issues with the "damage control" that followed. They understood. So I wouldn't worry about that. One thing to consider is if you have free returns, then you might have to rethink sending so quickly as you'll have to pay for every return shipping. If you have paid returns, I think you're fine. Even if not, ebay CS should help you out. They have for me each time I've experienced it.

The buyer's reaction is very rare I think. Buyers will always find something to complain about. It's impossible to bulletproof your selling methods from this. I.e. I think there's more of a chance of a buyer complaining about "slow shipping" even if you shipped within your 3 day handling timeframe (regardless if you clearly advertised it) vs someone complaining about shipping too fast. I wouldn't decide to change my shipping operation due to one outlier.

where*you*crowin · ‎09-03-2018

@sharingtheland wrote:
IMHO shipping within minutes of payment is not necessarily "doing the right thing".

Yes, your opinion, but mine is how in the world is fast shipping "doing the wrong thing?"

It's the world where sellers are always wrong even when they're right, as designated by those who wave the poms for only one god.

where*you*crowin · ‎09-03-2018

@luckythewinner wrote:
@pauls-parts wrote:
Are you kidding me? You are telling the OP to stop giving excellent customer service because of one person.
I didn't tell the OP to "stop doing" anything. I simply gave the OP reasons why I do not choose to do what the OP does.

No you didn't. You just tried to make the seller feel bad and like they did the wrong thing. It's the same type of thing you do all the time, and it gets old, very old. Giving great service is NEVER the wrong thing.

gramophone-georg · ‎09-03-2018

@bubbleman2010 wrote:
You have to take in the lag time ebay has for GOTCHA sucker emails. Buyers get a email from ebay within mins. after purchasing a item showing them items they never saw in search and are lower priced than their purchase.. Folks shipping same day will get bitten by that ebay bug..

THIS RIGHT HERE is a HUGE part of this problem. As a buyer only, I'm seeing it constantly, to the point that I'll use Google search rather than eBay, or just buy elsewhere all together.

eBay is just too arrogant to see how badly they are alienating even long time dedicated buyers with all this constant nonsense... and when a buyer DOES get upset over an issue caused BY EBAY eBay just lets the seller take the fall.

Incredible, but it just keeps going on and keeps growing with every silly change eBay makes.

Chaos is NOT an "industry standard".

pauls-parts · ‎09-03-2018

Your Scenario one: Neg was removed by eBay right away.
Your Scenario two: Informed the customer he needed to put in a change of address with the P.O. Everything fine.
Your Scenario three. Extremely rare. One time the whole time I have been selling.
I have had more than one customer upset because I could not ship out same day. I am sure I am not the only one.

keziak · ‎09-03-2018

@luckythewinner wrote:
@pingpong517 wrote:
the buyer has to be a grown up too and accept that they wanted and bought it
On eBay, the buyer is not required to be a grown up.

So IMHO sellers may need to take prudent steps to guard against the many ways a buyer can act like a child in order to protect their TRS and their profitability.

For me this means:

not chasing the purple discount dragon
three days handling time
giving buyers four weeks to pay
shipping charges below USPS rates
not paying a lot for merchandise
not selling items that cost a lot to ship

I violate every one of these actually. By discount I do a lot with Best Offer, my handling time is 2 days but I ship in 1, I charge more than USPS rates, I sell on commission so in a sense on some things I pay "a lot", and I ship heavy boxes via media mail.

hioctane62 · ‎09-03-2018

I'm curious what this buyer's feedback left for others looks like.

bigdeals.etc · ‎09-03-2018

@hioctane62 wrote:
I'm curious what this buyer's feedback left for others looks like.

Good point.

ed8108 · ‎09-03-2018

@luckythewinner wrote:
@pingpong517 wrote:
the buyer has to be a grown up too and accept that they wanted and bought it
On eBay, the buyer is not required to be a grown up.

Buyer feels entitlement to have had an opportunity to cancel, & has been harmed by this sellers very prompt shipping of the item purchased.

However, ebay has not provided this buyer with an entitlement but only afforded the buyer an opportunity to request a cancellation which the seller can decline.

Buyer's complaint has absolutely no merit . Seller conformed and acted within ebay policy.

EBay should respect & recognize it's own policy & not allow to stand a buyer complaint that is based upon an entitlement that does not even exist.

ed8108 · ‎09-03-2018

Doing the right thing, often does not translate into doing, what is in one's own best interests.

Super fast shipping may be the right thing , but the OP is being told that it may not be in the op's best interest which can result in a negative consequence.

Effectively the OP is being warned by some here, lower your standard so as to protect yourself from possible unreasonable complaints.

I hope the OP has the moral courage to continue doing the right thing.

vintagecraze50 · ‎09-04-2018

This was a bad combination of an impulse buy and an extremely fast shipper. Impulse buyer should deal with the issue. I had one like that a year ago and thankfully I had just dropped the package off to the P.O. I got in my car and bling--message comes up. Please cancel the sale. I ran back into the P.O. and retrieved the package. I was lucky that day. LOL.

clu3 · ‎09-04-2018

Have you asked Ebay to remove the negative feedback? They likely will.

Good for you in being so organized and responsive in your shipping. The responses from others in this thread that you shipped too fast and were pretty much asking for it is laughable.

vintagecraze50 · ‎09-04-2018

I agree that it is possible that buyers make impulse buys or yes, find something cheaper a minute or four hours later, and then would want to cancel the purchase. It can happen for sure. I had the one where I had just deposited the package at the P.O. and got the message that they wanted to cancel right after I got back to my car. That one I fixed becuase I swiftly ran back to the P.O. and got the package. Another time I was not that lucky and the package had already been sent. I told the buyer I would try to do a recall on it but for some reason I could not so tld them they just needed to ship it back. You get too many of these with free shipping and free ship back and you have a minor problem. LOL.

auctionpet · ‎09-04-2018

Ebay expects sellers to ship quickly. If they didn't, they wouldn't promote Guaranteed delivery.

To say the seller shipped too fast is absolutely ridiculous! The seller did nothing wrong, they received an order, promptly processed and shipped it out. Since when are we supposed to think orders aren't legit and let them linger in case a buyer changes their mind. That's bogus! The buyer is clearly in the wrong here. They shouldn't order something so haphazardly and then blame the poor seller because they changed their mind and neg them! Buyers should be accountable for their own actions. Two wrongs with this buyer don't make a right!

OP, phone ebay and select seller performance as the topic, since feedback is related to it. This will give you the best chance of getting a US Agent.

castlemagicmemories · ‎09-04-2018

The buyer's reaction is very rare I think. Buyers will always find something to complain about. It's impossible to bulletproof your selling methods from this. I.e. I think there's more of a chance of a buyer complaining about "slow shipping" even if you shipped within your 3 day handling timeframe (regardless if you clearly advertised it) vs someone complaining about shipping too fast. I wouldn't decide to change my shipping operation due to one outlier.

Hopefully the buyer's reaction is rare. Some don't take responsibility, in this case, for changing their mine, and prefer to blame others, sadly.