eBay

jabarno54 · ‎09-03-2018

I get up around 5:30 am every morning and check my ebay for anything I need to ship. It used to take me as much as 3 hours to pack everything for shipping (not anymore it takes 20 minutes, if there is anything at all). About 2 weeks ago there was an offer for a 70 amp circuit breaker (a low offer) but I said WTH I'll just let it go. That was about 7am when I accepted the offer, by 8am the guy paid and within 15 minutes I packed it and tossed it in the mailbox before leaving for work. I got home around noon and found a message from the guy wanting to cancel. I messaged back that it was too late to cancel but, when he received it he could just send it back and I would give him a full refund. I never heard back from him. The other day I looked at my feedback and low and behold he gave me a Neg because I shipped too fast and could not honor his cancellation. It seems to be getting harder and harder to please anyone, I've been tossing stuff in the trash and listing other stuff cheap, I've also stopped buying. When everything is gone I'll be done here and I've been selling since around 2000 under 2 different accounts.

zamo-zuan · ‎09-05-2018

@jobs-7 wrote:
Here is Alan's response to your post. What a bunch of bunk.

Hi @scga912,

Our team is not able to remove feedback.

I do appreciate the seller shipping the item fast, that is good service. My advice to the seller in this situation would be to contact the buyer again and mention that they noticed they left negative feedback and in the message, they should encourage the buyer to send the item back for a refund (the buyer may have forgotten that they could send it back) Providing good customer service is key. When the buyer is happy with the transaction, the seller can then send the buyer a feedback revision request (link on this page) and the buyer can change the negative feedback into a positive one.

Sounds very much like eBay taking part in feedback extortion themselves...?

You did not break policy, therefore should not be receiving any sort of punishment.

Now you are supposed to somehow make the buyer happy, when he has to send back the item he no longer wants???

I fail to see how this is not feedback extortion...

hillbillymedia · ‎09-05-2018

@zamo-zuan wrote:
@jobs-7 wrote:
Here is Alan's response to your post. What a bunch of bunk.

Hi @scga912,

Our team is not able to remove feedback.

I do appreciate the seller shipping the item fast, that is good service. My advice to the seller in this situation would be to contact the buyer again and mention that they noticed they left negative feedback and in the message, they should encourage the buyer to send the item back for a refund (the buyer may have forgotten that they could send it back) Providing good customer service is key. When the buyer is happy with the transaction, the seller can then send the buyer a feedback revision request (link on this page) and the buyer can change the negative feedback into a positive one.
Sounds very much like eBay taking part in feedback extortion themselves...?

You did not break policy, therefore should not be receiving any sort of punishment.

Now you are supposed to somehow make the buyer happy, when he has to send back the item he no longer wants???

I fail to see how this is not feedback extortion...

Exactly! This feedback should be removed! It is feedback extortion. The buyer was asking for something that was not part of the original agreement. The seller did nothing wrong. Ebay created this problem and now ebay needs to fix this problem.

"There`s always barber college" - Dalton - Road House

bigdeals.etc · ‎09-05-2018

The

@missjen831 wrote:

And that’s ebays fault because eBay erroneously tells them they can cancel their order. If eBay would use the correct wording, much confusion could be avoided.

This is a classic case of eBay making sellers out to be the bad guy. Ebay will never change their wording because, surprise surprise, this outcome is intentional. Ebay likes to sound like the good guy and make empty promises only to make us sellers responsible for picking up the pieces, fixing the mess they caused, or lowering the boom on the buyer and upsetting them. They do this all the time. "Oh you want the item for cheaper?... try asking the seller and maybe they'll understand" haha.

Ebay is like the mall Santa Claus that promises a kid (the buyer) that they can have a pony for Christmas and leaves it to their parents (sellers) to deal with it.

luckythewinner · ‎09-05-2018

@janet9988 wrote:AND IF YOU HOLD OFF SHIPPING 2 DAYS THE BUYER WILL NEG YOU FOR NOT SHIPPING RIGHT AWAY.

Almost 20 years and 10,000 packages and I have never had a complaint about either (a) next day shipping; or (b) not shipping within 15 minutes.

But in that time I have had plenty of buyers ask to cancel, make subsequent purchases and ask for combined shipping, or send address corrections.

clu3 · ‎09-06-2018

@jobs-7 wrote:
Here is Alan's response to your post. What a bunch of bunk.

Hi @scga912,

Our team is not able to remove feedback.

I do appreciate the seller shipping the item fast, that is good service. My advice to the seller in this situation would be to contact the buyer again and mention that they noticed they left negative feedback and in the message, they should encourage the buyer to send the item back for a refund (the buyer may have forgotten that they could send it back) Providing good customer service is key. When the buyer is happy with the transaction, the seller can then send the buyer a feedback revision request (link on this page) and the buyer can change the negative feedback into a positive one.

Perhaps the trick is getting the correct Ebay "team" that can and will remove feedback. Don't give up.

laserpartshq · ‎09-06-2018

This a clear case where EBAY should remove the Neg

*madison · ‎09-06-2018

@where*you*crowin wrote:
@luckythewinner wrote:
@pauls-parts wrote:
Are you kidding me? You are telling the OP to stop giving excellent customer service because of one person.
I didn't tell the OP to "stop doing" anything. I simply gave the OP reasons why I do not choose to do what the OP does.

No you didn't. You just tried to make the seller feel bad and like they did the wrong thing. It's the same type of thing you do all the time, and it gets old, very old. Giving great service is NEVER the wrong thing.

No, I don't think the poster tried to make the seller feel bad, I agree with the poster.

When I was selling I never shipped same day.

I waited until the next day to ship, I wanted to give the buyers the chance to come out with all the usual lame excuses for wanting to cancel because of their kids, cats, dogs, goldfish, hospitalisation, death in the family etc..

myangelandmyprincess · ‎09-06-2018

If you can't get them to remove you could always reply

shipped&mailed in 15 mins b4 I left home cancel request after that offered refund

cancel request was after I put in mailbox&left home offered refund upon return

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

zamo-zuan · ‎09-06-2018

@luckythewinner wrote:
@janet9988 wrote:AND IF YOU HOLD OFF SHIPPING 2 DAYS THE BUYER WILL NEG YOU FOR NOT SHIPPING RIGHT AWAY.
Almost 20 years and 10,000 packages and I have never had a complaint about either (a) next day shipping; or (b) not shipping within 15 minutes.

But in that time I have had plenty of buyers ask to cancel, make subsequent purchases and ask for combined shipping, or send address corrections.

None of this is relevant. There is no eBay policy that states you need to wait for approval from the buyer before shipping, or to wait to see if they cancel/make additional purchases.

According to eBay's written policy, the OP did absolutely nothing wrong.

Furthermore, if the buyer wanted any of those things, the burden is upon the buyer to make sure this is communicated clearly to the seller. There is no policy stating that the buyers request must be accepted. There is no policy stating you should wait the entire handling time. It's even encouraged to ship as fast as possible.

The problem we are having here, is eBay is insisting the OP goes beyond eBay's written policy, in order to be protected from a negative. Disregarding the written policy & the fact that the buyer is holding the seller responsible for actions that were the buyers own responsibility.

There is no good reason that the seller should have to give anything else to earn the buyers feedback after the buyers mistake. The seller is the one who went above & beyond written policy & made no mistakes.

BTW, you are contradicting your earlier message in this post. You said earlier "this was the reason you offer three day shipping", now in this message you are saying you had no complaints with next day shipping... It does not add up... if you never had any problems why would "this" be the reason?